MONIKA JAISWAL

Mobile No.-+91-7503589656, +91-8400777798 E-mail:-

jaiswalmonika07@gmail.com

CARRER OBJECTIVE

To be associated and excel with an organization which offers challenging work

environment and growth with a strong desire to make a substantial and positive impact
towards the success of the organization and my own career growth.

WORKING EXPERIENCE:

Two Years Nine Months (from 13 Jan 2014 to 15 Oct 2016) experience as a Citizen
Service Executive at TATA Group Enterprise (TCS) Project Based at Passport Seva
Kendra, Varanasi U.P.
Job Profile:

Engage in Indias LargestE-Governance Project.

Customer Relationship, Crowd Management
Looking after Citizens coming in Passport Seva Kendra for processing their
Passport Applications.
Handling documentation regarding passport.
Team work, facilitating customer in the premises.
Processing of passport application
Enquiry & verification of documents related to passport,
File management and Preparing MIS-Report of hard files of passport
applicants.
Engage actively with the customers to ensure a positive and conducive
service delivery environment.
Obtain feedback of customers for service improvement.
Assets requirements for process improvements to ensure better quality of
services delivered.
Handle Third Party/ External Audits.
Responsible for all financial compliances / funds management and admin /
Non IT functions at Centers.
Responsible for Service Level Agreement Compliance.
Looking after and responsible for providing training to the new employees
related to the Domain knowledge and SOP (Standard Operating process) of
the project.

EDUCATIONAL CREDENTAILS

M.B.A from Sobhit University, Merath in 2016.

B.Com from M G K V P University, Varanasi in 2013.
One year Diploma in Professional Accounting.
COMPUTER LITERACY:

MS-office (Word, Excel, PowerPoint, Access and Outlook).

Tally 9.0

LANGUAGES KNOWN:

English & Hindi,

OTHER SKILLS:

Self motivated, Capable in shouldering responsibilities, Quick learner, Good

interpersonal skills, Quick Judgment skills, Information Organizer, Adaptable in
nature, Ability to work in group.

OTHER INFORMATION/INTEREST

Internet suff ering.

Watching Movie.

PERSONAL VITAE

Fathers Name : Mr. Pradeep Jaiswal

Mother Name : Mrs. Snehalata Jaiswal
th
Date of Birth : 7 July 1992
Gender : Female
Marital Status : Married
Nationality : Indian

Correspondence Address : H No 466 Sankar Marg Main Gali Mandawali Delhi

-110092.

Permanent Address : K56/114 A Ausanganj Ranifatak Varanasi (U.P.) 221001 .

Declaration: I hereby declare that the above-mentioned information is correct up to my

knowledge and I bear the responsibility for the correctness of the above-mentioned
particulars.

DATE:
PLACE: (MONIKA
JAISWAL)