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FDMEE: Error "A connection to the server has failed. (status=503)" (Doc ID 1916786.1)

In this Document

Symptoms
Cause
Solution

APPLIES TO:

Hyperion Financial Data Quality Management, Enterprise Edition - Version 11.1.2.3.510 and later
Information in this document applies to any platform.

SYMPTOMS

Financial Data Quality Management Enterprise Edition (FDMEE) error appears in browser window when running a task:

A connection to the server has failed. (status=503)

CAUSE

The Oracle HTTP Server (OHS) timeout is set too low for the task to complete.

SOLUTION

1. On the OHS server navigate to folder:

C:\Oracle\Middleware\user_projects\epmsystem1\httpConfig\ohs\config\OHS\ohs_component
2. Open in a text editor file mod_wl_ohs.conf.
3. In mod_wl_ohs.conf find the following section:
WLForwardUriUnparsed ON
KeepAliveEnabled ON
KeepAliveSecs 20
DynamicServerList OFF

4. Add the following two lines just after the KeepAliveSecs 20 line (1800 seconds is 30 minutes):
WLIOTimeoutSecs 1800
HungServerRecoverSecs 1800

5. After the modification the relevant section in the file should look like this:
WLForwardUriUnparsed ON
KeepAliveEnabled ON
KeepAliveSecs 20
WLIOTimeoutSecs 1800
HungServerRecoverSecs 1800
DynamicServerList OFF

6. Save the modified file and restart the OHS Service and ERPi Web Service.

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