Professional Documents
Culture Documents
How would you rate the individual in terms of demonstrating a consitant focus on quality, accuracy and factual Customer Satisfaction
representation Percentage Survey 100 1 2 3 4 5 5 0.75
Definition Measurement Source of Evidence Weight Poor Acceptable Good Excellent Outstanding
Response time taken to provide the customer with the service I.e. products and services are delivered as and when Customer Satisfaction
agreed & the individual do what they say they will do when they say they will Percentage Survey 100 1 2 3 4 5 5 1.00
Definition Measurement Source of Evidence Weight Poor Acceptable Good Excellent Outstanding
Value added to products and services by the individual with specific reference to: Subject knowledge, confidentiality & Customer Satisfaction
professionalism Percentage Survey 100 1 2 3 4 5 5 1.00
Definition Measurement Source of Evidence Weight Poor Acceptable Good Excellent Outstanding
Customer Satisfaction
The individual has the interests of the customer at heart Percentage Survey 100 1 2 3 4 5 5 0.50
The level of functional leadership provided to the business through innovation, creativity, strategic direction, pro- Customer Satisfaction
activeness and decisiveness Percentage Survey 100 1 2 3 4 5 5 1.00
Additional Comments:
He is professional and this is portrayed in his work output. He is a top class employee, with good subject knowledge and experience. He has excellent discipline with target and completion dates on actions and activity completion dates. He is also proactive
in his work approach and willing to share knowledge and information with all. He had good ability to present well and communicate with people and always Optimistic. He should be get higher recognitions than any one according to me.