Professional Documents
Culture Documents
Thank you for taking the time out of your busy schedules to meet with us over the
wonderful organization. Working with The ISAAC Foundation has granted us real world
Trivia Night and other various programs that occur throughout the year. By enhancing
your social media presence and reaching out to other members of the community, the
Spokane area.
We are very fortunate to have had the opportunity to work with you and have obtained a
true appreciation for your organization and those you have inspired. The ISAAC
Foundation is a special organization that we will treasure far beyond the end of the
semester. Your work in the community has greatly touched us and we wish you the best
Sincerely,
trailsadventure.com
1
Erin Donley Grace Nguyen Taryn Brandel Sam Small
2
Index
Executive Summary...4
Target Audience11
Tactics..16
Timeline.20
Campaign Evaluation24
Appendix...26
3
Research
Enhancing the lives of your friends and family touched by autism through
organization that has thrived and supported the Inland Northwest since 2007. Initiated
by Holly Lytle, the ISAAC Foundation started in honor of her son Isaac, who unfortunately
passed away in February of 2007. The organization is a 501(c)(3) nonprofit that desires
to provide individuals with autism and his or her families the tools necessary to be
Inland Northwest. The ISAAC Foundation offers various services to the community, which
include: grants to assist with finances for therapy, weighted blankets, parent support
training and cautionary notes through a joint program with the Spokane Firefighters. All
of these programs occur weekly/monthly and are accessible to those within the Spokane,
Stevens, Lincoln, Whitman, and Kootenai counties; families simply are screened and
accepted through an application process. In order to keep the current services running,
the foundation puts on six annual events to fund the foundation - the Taste of Hope
Auction, ISAAC Tribute Festival, Aces for ISAAC Golf Tournament, Trivia Night, Taste of
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Objectives
The goals of the campaign plan for The ISAAC Foundation come from the need to
increase awareness for the Trivia Night and for The ISAAC Foundation as an organization
in general. The campaign plan outlines four objectives to help ensure the organizations
The first objective is to increase The ISAAC Foundations presence across multiple
social media platforms. Employees and board members of The ISAAC Foundation will
create an active LinkedIn account to connect with previous sponsors, potential sponsors,
and individuals who have attended past events. The ISAAC Foundation also must create
an Instagram account that posts relevant facts regarding autism to spread awareness.
Post pictures of those who are positively affected by the Isaac Foundation and events.
Establish an active Twitter account that posts once a day. Retweet, Favorite, and Follow
other organizations who are similar to The ISAAC Foundation and potential donors.
Finally, The ISAAC Foundation must continue to be active on Facebook posted about
The second objective is for members of The ISAAC Foundations board to increase
and cultivate their professional presence in the community. Have board members attend
career fairs other than those on college campuses to learn from what other non-profits
are doing in a more professional setting. Have the CEO and other board members attend
5
the events of similar non-profits to help develop positive relationship with the businesses
and people involved. Finally, ensure each board member has an up to date and polished
community.
The third objective was to increase the involvement of college students within The
ISAAC Foundation. Host a table at volunteer fairs on local college campuses including
Gonzaga University, Eastern Washington University and Whitworth University. The ISAAC
Foundation should also post to community job boards about intern positions. Finally,
collaborate in a social of some sort with local university clubs that work with individuals
The fourth and final objective was focused entirely on increasing attendance at the
trivia night. Request local radio stations provide free airtime to report on The ISAAC
Foundation, Trivia Night and the impact of the organization in the community. Create a
social media challenge where various groups can nominate and call each other out to
the trivia tournament. Encourage different departments, firms and school districts to
nominate other local departments, firms, and school districts. Increase incentive for
participants with a pre-trivia dinner deal. Finally, create a Facebook event that includes
6
Completing these objectives will yield a great turnout at the Trivia Night as well as
increase awareness and name recognition for The ISAAC Foundation as a whole.
Programming
The 2016 campaign plan for The ISAAC Foundation is contingent upon four tactics
for the continued success of the organization. The four tactics are: to increase the
career fairs and development classes to develop professional skills and network with
of college students; and the last is to create a social media challenge where various
groups can nominate and call each other out to the trivia tournament.
Each of these tactics is designed to draw more attention and bring about more
involvement to The ISAAC Foundation. The first tactic is designed to increase the
organizations overall presence across multiple channels of social media. One platform of
social media to improve upon is Twitter where posts will be made once per day with
pictures and information regarding updates of the organization. The ISAAC Foundation
also will create an Instagram account to post and share images of those who are
positively affected by the ISAAC Foundation. Along with these channels, personal
accounts for LinkedIn will be created for all staff members to keep messaging consistent
and personable.
7
The second tactic is to attend professional career fairs and development classes to
develop professional skills and network with potential donors. The ISAAC Foundations
founder and program coordinator are the muscle behind the organization and are the
leaders for implementing this tactic. The community of Spokane offers various
professional events a year including career fairs and seminars. Universities have multiple
career fairs for students and with three universities located in Spokane and the
surrounding area, these events are integral to attend to broaden the organizations
connections. Along with career fairs, seminars are also to be frequented by the staff of
The ISAAC Foundation to continually improve the efficiency and efforts of the non-profit.
The last piece of this tactic is to have personal LinkedIn accounts for all staff members to
The ISAAC Foundation. To do this, the organization must become very familiar with the
different volunteer fairs where The ISAAC Foundation will participate by hosting a table
become involved. There are also job boards at each university that The ISAAC Foundation
will post to about any open positions or internship opportunities. To acquire the interest
local university club to establish an emotional connection with the club volunteers.
8
The fourth and final tactic of the campaign plan is to create a social media
challenge where various groups can nominate and call each other out to the trivia
tournament. To do this, The ISAAC Foundation will create a social media campaign with
the hashtag #TRIVIA4ISAAC. For every group that registers, send an email to encourage
them to participate in the social media challenge using the hashtag. Include the
promotional video and a document that explicitly lays out instructions on how to initiate
a challenge within the email. Once the participants make videos, The ISAAC Foundation
Evaluation:
To measure the success of the campaign plan designed for The ISAAC Foundations
Trivia Night in September 2016, pre and post surveys, focus groups, and exit polling will
be conducted. These surveys will determine the effectiveness of the advertising efforts
to determine if the goals of the campaign plan were reached. The evaluation of the
Prior to the event, pre-event surveys will be distributed to the general public to
identify the awareness of Trivia Night, and additional services offered such as the
will provide insight about the awareness of the autism community in Spokane and the
9
Post-surveys will be conducted at the conclusion of the event with open-ended
questions, people will explain how they feel about the organization and why in great
detail. The results of the surveys will reflect how effective the campaign was generating
At the conclusion of the event, exit polling and post-event surveys will be
conducted to measure the success of both the event and campaign plan. The surveys
will determine how effectively race awareness was raised, and if the proposed goals were
achieved. The ISAAC Foundation will be able to gain valuable insight from participants to
obtain a deeper understanding on what was successful during the event and what should
be improved upon.
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Public Relations Gap
programs that foster educational, emotional and financial support for families that have
been touched by Autism. Based in Spokane, Washington, The ISAAC Foundation hopes to
provide support to the Autism community within the local region. The organization offers
grants to assist in financing various therapies and medical costs affiliated with treating
Autism. The foundation hosts multiple events each year that raise funds to support the
services and programs of the organization. The ISAAC Foundation wants to develop a
Trivia Night fundraiser in the hope of establishing an additional event to the non-
The primary public relations gap of the organization is the lack of social media
presence. While The ISAAC Foundation currently has an active Facebook account, other
platforms such as Twitter or Instagram are not being utilized. Since there are only two
paid employees, there is limited time and resources to be allocated to the management
of multiple social media accounts. Due to this, the organization desires individuals with
the time and knowledge to dedicate to social media efforts. With help from either
volunteers or interns, a presence across multiple platforms of social media could help
The secondary public relations gap is The ISAAC Foundations relationships with
local business and medical professionals. In particular, The ISAAC Foundation would like
to strengthen their connection with these two groups of professionals to ensure financial
11
stability and increase involvement. Businesses to connect with in the Spokane area
include law offices, engineering firms, dentist offices and other medical offices.
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Target Audience
message. Understanding who exactly is the target audience through various means of
media and advertising is vital to an organization. Once the target audience is identified,
audience. The target audience can be divided into two categories: the active and latent
audiences.
The active audience the ISAAC Foundation targets consists of those who are
personally connected with Holly Lytle and her family as well as professionals in the
medical and engineering industry. The ISAAC Foundation also targets those who make a
large enough salary to donate to the organization and attend special events. This group
ranges from a variety of careers that include doctors, lawyers, and engineers. According
to statistics and research, parents who are involved in careers with a high salary are
formed into clusters for having children with autism. These clusters are more likely to
The latent audiences that the ISAAC Foundation wants to target are small private
firms in the medical and engineering fields as well as different school districts. The ISAAC
another by facilitating events that could raise money. The ISAAC Foundation would also
like to target a younger audience to help with volunteering and spread the word about
the organization. A younger generation could be targeted through a more prominent use
of social media. Although the ISAAC Foundation has a functioning Facebook and website,
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a Twitter and Instagram should be implemented. The Isaac Foundation ultimately hopes
to branch out to other groups of people to help raise money for grants and weighted
blankets.
Goal #1
Impact Objectives:
posts on Facebook, Twitter, Instagram, and LinkedIn by 15% by October 25, 2016.
2. Behavioral: To increase the amount of social engagement by the public on
Output Objectives:
1. Create an active LinkedIn account and connect with previous sponsors, potential
awareness. Post pictures of those who are positively affected by the Isaac
Follow other organizations who are similar to The Isaac Foundation and potential
donors.
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15
Goal #2
Impact Objectives:
Output Objectives:
1. Have board member attend career fairs other than those on college
professional setting.
2. Have CEO and other board members attend the events of similar non-
people involved
community.
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Goal #3
Impact Objectives:
Output Objectives:
volunteers.
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Goal #4
To Increase Attendance of Participants in the ISAAC Foundations Trivia Night in
September
Impact Objectives:
1. Informational: To increase awareness of The ISAAC Foundation and Trivia Night with
Output Objectives:
1. Request local radio stations provide free airtime to report on The ISAAC
Foundation, Trivia Night and the impact of the organization in the community.
2. Create a social media challenge where various groups can nominate and call each
other out to the trivia tournament. Encourage different departments, firms and
school districts to nominate other local departments, firms, and school districts.
3. Increase incentive for participation by partnering with restaurants such as
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Tactic #1
The ISAAC Foundation aims to enhance the lives of Spokanes autism community
engages in four social media platforms: Twitter, Facebook, Instagram, and LinkedIn. The
accomplished through consistent posts on all social media networks. The organization
will post on Facebook two to three posts per week that include updates on upcoming
events and how followers can get involved through service opportunities or donations.
The ISAAC Foundations Facebook page will also share posts that provide information
While the Isaac Foundation has a moderate Facebook presence of 1,913 likes, their
Twitter page has only 249 followers. The Twitter account is not as active as the Facebook
page and can be improved upon. In order to establish a consistent and effective account,
The ISAAC Foundation will tweet at least once per day with pictures and information
Instagram and LinkedIn are two social media platforms that would enable The
ISAAC Foundation to have a stronger social media presence online. The ISAAC
Foundations social media presence can be improved by publishing a photo once per
week on Instagram. The Instagram posts will involve relevant facts regarding autism to
spread awareness and images of those who are positively affected by the ISAAC
Foundation and events. An active LinkedIn account will help establish connections
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between The ISAAC Foundation with previous and potential sponsors and those that have
Tactic #2
Attend Professional Career Fairs And Development Classes To Develop Professional Skills
And
networking events as possible. Spokane host many career fairs year round and though
colleges in the area also do the same a college career fair is not on the same level
professionally as ones found at the Spokane Convention Center. These events are
Networking with these like-minded people will only add to the professional contact list of
At these career fairs the board members can find many non-profits similar to The
ISAAC Foundation. It is important to visit these booths and learn from the people present
there. Any techniques learned that can be implemented within The ISAAC Foundation
should be. It only helps grow The ISAAC Foundation and better the organization as a
whole.
areas. This could be anywhere from a college campus or an office building. Board
members should look online to see if any are open to the public and attend them. These
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seminars teach professionals how to improve both themselves and their organizations.
Apart from the skills the board members will learn this is also another networking
opportunity. The ISAAC Foundation is always being represented by its employees and any
chances to get the word out about The ISAAC Foundation should be taken. As a final note,
be sure all board members at new connections to their LinkedIn as they acquire them.
Tactic #3
meet this goal, the organization looks to establish connections with college students on
university campuses in Spokane and the surrounding area. If The ISAAC Foundation
increases its presence on local campuses such as Gonzaga, Whitworth and Eastern
find students seeking to become involved. Every year, universities hold multiple
volunteer fairs where local clubs and organizations host a table to provide information
and generate interest. Hosting a table in this setting around the universities in Spokane
campuses. This would mean having members of The ISAAC Foundation and a campus
21
organization pair up. The two could participate in an activity together such as a dance
night or another similar event. In doing this, members of the club on campus are
exposed to The ISAAC Foundation and have the opportunity to establish an emotional
connection with the foundation itself. University club members will get to directly witness
those who are directly affected by The ISAAC Foundation and see the benefits in action.
If these club members find that emotional connection through this collaborative effort,
the college students will be more apt to identify with The ISAAC Foundation and
organization.
Tactic #4
Create a social media challenge where various groups can nominate and call each other
Night event on September 25, 2016. In order to raise attendance, The ISAAC Foundation
will create a social media challenge where various groups can nominate and call each
other out to the trivia tournament. To encourage an influx of registration, create a social
media campaign called #TRIVIA4ISAAC. Start with a fun promotional video explaining the
5 Ws of the event and explain the rules behind the challenge (Please see attached
document for rules). This video should be posted on all social mediums.
From there, every time a group registers, send an email to encourage them to
participate in the social media challenge. Include the promotional video and a document
that explicitly lays out instructions on how to initiate a challenge within the email. Once
the participants make videos, share these videos through The ISAAC Foundations social
media accounts. In addition, throughout the months the social media campaign is
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running, all posts about the Trivia Night event should include the hashtag
#TRIVIA4ISAAC. Set aside some time to plan out the content for each week by using a
spreadsheet or Google Doc, where you have the email copy, image or video link, and
social media copy all on one line for each day. Start creating the various content and
drop each document/piece into the appropriate place to get the challenge underway.
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Timeline
May 2016
Have CEO and other board members attend the events of similar non-profits to
help develop positive relationship with the businesses and people involved
Ensure each board member has an up to date and polished LinkedIn account to
awareness. Post pictures of those who are positively affected by the Isaac
Retweet, Favorite, and Follow other organizations who are similar to The Isaac
June 2016
24
Have CEO and other board members attend the events of similar non-profits to
help develop positive relationship with the businesses and people involved
Ensure each board member has an up to date and polished LinkedIn account to
hashtag #TRIVIA4ISAAC.
Coordinate sponsorship with local corporations around the community for prizes for
the event.
Send out electronic media release about the Trivia Night event.
July 2016
Have CEO and other board members attend the events of similar non-profits to
help develop positive relationship with the businesses and people involved
Ensure each board member has an up to date and polished LinkedIn account to
the event.
Distribute electronic feature story to the media contact list.
August 2016
Have CEO and other board members attend the events of similar non-profits to
help develop positive relationship with the businesses and people involved
Ensure each board member has an up to date and polished LinkedIn account to
the event.
Create the post-event survey questions for the Trivia Night.
Distribute electronic feature story to the updated media contact list
25
September 2016
Have CEO and other board members attend the events of similar non-profits to
help develop positive relationship with the businesses and people involved
Ensure each board member has an up to date and polished LinkedIn account to
learn from what other non-profits are doing in a more professional setting
Request local radio stations provide free airtime to report on The ISAAC
Foundation, Trivia Night and the impact of the organization in the community.
Host the Trivia Night event
Verbally conduct post-event surveys as participants leave the Trivia Night.
October 2016
Conduct exit polling through a focus group of those who attended The ISAAC
opportunities
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Campaign Evaluation
The campaign evaluation is constructed to achieve the four main goals: increase in
social media, gaining more volunteers and interns, increase in event attendance, and
professional development. Qualitative and quantitative data will be gathered through pre
and post surveys to properly analyze the success of The ISAAC Foundations campaign.
The pre-survey will be distributed at the beginning of the Trivia Night. The data we
acquire will help facilitate awareness for the ISAAC Foundation and the autism
community in in the greater Spokane area. The post survey will be given to individuals at
The pre-survey will contain questions pertaining to basic information regarding The
ISAAC Foundation and ones involvement in the community. The questions are designed
organization, and guest attendance. Pre-survey questions will be closed ended and Like
Scale questioning. The survey will also provide space for additional comments and
feedback.
participants and volunteers through focus groups. The ISAAC Foundation will be able to
gain valuable insight from participants to obtain a deeper understanding on what was
successful during the event and what should be improved upon. The questions will be
open-ended to allow participants to express freely how they felt about the event and
27
organization and why they have formed those opinions. Participants of the focus groups
Post surveys will be conducted at the conclusion of the Trivia Night on September
23, 2016. After the event is completed, the results of the surveys will be thoroughly
reviewed and examined. The results of the surveys will reflect how effective the
campaign was generating awareness and attendance for Trivia Night. After further
review, the results of the focus group, exit polls, and the pre and post surveys will be
taken into consideration for future events and goals of the organization.
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Appendix
Pre-Event Survey..29
Post-Event Survey30
Flyer..32
29
Medium Organizatio Contact Title E-mail Phone
n
Print The Gary Editor garyg@spokesma (509) 459-
Spokesman Graham n.com 5405
Review
The Inlander Jacob Fries Editor editor@inlander.c (509) 325-
om 0634 x261
Spokane Blythe Editor blythe@spokanec (509) 533-
Coeur Thimsen da.com 5350
DAlene
Living
Coeur Mike Editor mpatrick@cdapre (208) 664-
DAlene Press Patrick ss.com 8176 x2000
Stephanie Anchor
Vigil (Keeping Vigil)
KREM Noah News Director ncooper@krem.co (509) 448-
Cooper m 2000
Marissa Producer
Ochoah mochoah@krem.c
30
om
Community
Jennifer Relations jenh@kxly.com
Hill
KPBX Steve News Director sjackson@kpbx.or (509) 328-
Jackson g 5729
Radio KVEW 42 & Joan Lucus News & joanl@kvewtv.co (509) 820-
KAAP 35 Promotions m 8004
Director
KXLY FM Jennifer Social Media jenh@kxly.com (509) 324-
Hill & Marketing 4000
Promotions
Whitworth Danny General dparker15@my.w (509) 777-
College Parker Manager hitworth.edu 1000
Pirate R.
Universiti Gonzaga Mary Joan Director of hahn@gonzaga.e (509) 313-
es University Hahn Community & du 6095
Pete Public
Tormey Relations tormey@gonzaga. (509) 313-
Associate edu 6132
Director
Whitworth Nancy Director of nhines@whitwort (509) 777-
University Hines Communicatio h.edu 4502
ns
lclark@whitworth.
Lauren Media edu (509) 777-
Clark Relations 4732
Manager
Eastern Teresa Director of tconway@ewu.ed (509) 359-
Washington Conway Marketing & u 6489
University Communicatio
ns
Dave
Meany Director of dmeany@ewu.ed (509) 359-
Media u 6355
Relations
Washington Kathy Client Service kmontagne@wsu. (509) 335-
State Montagne Manager edu 8309
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University
Spokane Spokane Kevin Director of KevinMor@spokan (509) 354-
School Morrison Community eschools.org 7338
Districts Relations
West Valley Sue Public sue.shields@wvsd (509) 924-
Shields Relations .org 2150
Director
Central Marla Director of mnunberg@cysd. (509) 228-
Valley Nunberg Communicatio org 5405
Genther ns
Pre-Event Survey
Please complete this survey according to your knowledge and opinion of The ISAAC
Foundation (TIF).
Thank you for taking the time to complete this survey. If you have any additional
comments, please feel free to share them here.
32
Email:
__________________________________________________________________________________________
_______
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Post-Event Survey
Please complete this survey according to your knowledge and opinion of The ISAAC
Foundation (TIF).
Poor Excellent
8. Presence in the community
1.........2.........3.........4.........5
9. Quality of service
1.........2.........3.........4.........5
10. Quality of events
1.........2.........3.........4.........5
11. Appeal of event to students, educators and professionals
1.........2.........3.........4.........5
Thank you for taking the time to complete this survey. If you have additional comments,
please use the following space to voice them.
Email:
__________________________________________________________________________________________
______
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Rules to the #TRIVIA4ISAAC Campaign
1. Register for The ISAAC Foundation Trivia Night event.
2. Decide on who you would like to nominate to challenge at the event. This can be
competitors do not register within 24 hours and do not want to register later, it is
the post.
6. Share this video on The ISAAC Foundations Facebook page.
7. Show up to Trivia Night in September 2016 and battle it out.
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Hosted by Bent T rivia in
collaboration with
O'Doherty's Irish Grille
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