LexmarkC925/X925

Color Product Study Guide

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Lexmark C925/X925 Color Product Study Guide Rev 2.3

Edition: June 2011

Revision: 2.3
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All other trademarks are the property of their respective owners.

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UNITED STATES GOVERNMENT RIGHTS

This software and any accompanying documentation provided under this agreement are commercial
computer software and documentation developed exclusively at private expense.

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Table of Contents
TLI, TYPE AND SERIAL NUMBER LOCATION ............................................................ 1

C925 TECHNICAL INFORMATION................................................................................ 2

SPECIFICATIONS ....................................................................................................................................... 2
DUTY CYCLE ............................................................................................................................................ 3
PRINT SPEED ............................................................................................................................................ 3
MEDIA OPTIONS........................................................................................................................................ 4
SUPPLY ITEMS .......................................................................................................................................... 4
C925 Toner Cartridges..................................................................................................................... 4
C925 Imaging Units.......................................................................................................................... 5
C925 Waste Toner Bottle................................................................................................................. 5
C925 Maintenance Items ................................................................................................................. 5

X925 TECHNICAL INFORMATION ................................................................................ 6

SPECIFICATIONS ....................................................................................................................................... 6
DUTY CYCLE ............................................................................................................................................ 7
FAX FEATURES ......................................................................................................................................... 7
SCANNER SPECIFICATIONS ....................................................................................................................... 9
MFP SCAN SPEED .................................................................................................................................... 9
MEDIA OPTIONS...................................................................................................................................... 10
SUPPLY ITEMS ........................................................................................................................................ 10
X925 Toner Cartridges................................................................................................................... 10
X925 Imaging Units........................................................................................................................ 11
X925 Waste Toner Bottle ............................................................................................................... 11
X925 Maintenance Items ............................................................................................................... 11

THEORY OF OPERATION ........................................................................................... 12

ELECTROPHOTOGRAPHIC PROCESS ........................................................................................................ 12
PAPER TRANSPORT SYSTEM ................................................................................................................... 14
Paper Feed Mechanism ................................................................................................................. 14
C925 and X925 Print Engine Paper Path ...................................................................................... 23
C925 Paper Jam Locations............................................................................................................ 24
X925 Paper Jam Locations............................................................................................................ 25
C925 AND X925 KEY COMPONENTS CROSS-SECTIONAL .......................................................................... 26

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X925 ADF SCANNER THEORY OF OPERATION ......................................................................................... 28

ADF Key Components ................................................................................................................... 30
ADF Paper Path ............................................................................................................................. 32

OPERATOR PANEL AND MENUS .............................................................................. 34

C925 OPERATOR PANEL ........................................................................................................................34
C925 Home Screen........................................................................................................................ 35
C925 Home Screen Buttons .......................................................................................................... 36
C925 Administrative (Customer) Menu.......................................................................................... 37
C925 Service Menus...................................................................................................................... 38
X925 OPERATOR PANEL.........................................................................................................................40
X925 Home Screen........................................................................................................................ 41
X925 Home Screen Buttons .......................................................................................................... 42
X925 Administrative (Customer) Menu .......................................................................................... 43
X925 Service Menus ...................................................................................................................... 44

PRINT QUALITY DIAGNOSTIC TIPS .......................................................................... 46

GENERAL TERMINOLOGY ........................................................................................................................46
PRINT QUALITY RULES OF THUMB ........................................................................................................... 47

PAPER TRANSPORT DIAGNOSTIC TIPS .................................................................. 48

PAPER RULES OF THUMB ........................................................................................................................48

FAX PRINT QUALITY DIAGNOSTIC TIPS .................................................................. 49

Sending Fax Machine at Fault ....................................................................................................... 50
Receiving Fax Machine at Fault..................................................................................................... 51
Phone Line at Fault ........................................................................................................................ 51

COMPLEX PARTS AND PROCEDURES .................................................................... 52

TONER SENSORS ................................................................................................................... 53

PAPER FEED UNIT .......................................................................................................................53

DUPLEX UNIT ..............................................................................................................................53

SUB-DRIVE ASSEMBLY ................................................................................................................ 53

RIP BOARD ................................................................................................................................. 53

ADF ASSEMBLY ..........................................................................................................................57

FLATBED ASSEMBLY ................................................................................................................... 57

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CCD ASSEMBLY .........................................................................................................................57

MIRRORED PRINTHEAD SETTINGS COMPONENTS ..................................................................................... 58

Engine Board ...........................................................................................................................58

Printhead Controller Board ...................................................................................................... 58

MIRRORED NVRAM COMPONENTS ......................................................................................................... 58

Operator panel UICC Card ...................................................................................................... 58

RIP Board ................................................................................................................................ 58

OTHER SPECIAL INSTRUCTIONS ............................................................................. 59

CLEANING THE MFP DOCUMENT GLASS X925 ONLY ............................................................................ 59
SECURITY RESET JUMPER ......................................................................................................................60

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TLI, Type and Serial Number Location

To find the TLI, printer Type and Serial number, open the front cover and look inside the machine on the
left hand side.

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C925 Technical Information

Specifications
C925
Processor
Speed and Type 800 MHZ, IBM
Memory
Standard 256 MB (Max 1280 MB)
Optional Memory 256MB, 512MB and 1024 MB DDR2 SODIMM
Optional Flash Memory 256 MB
Hard Drive Optional 160GB or Higher
Connections
Standard Gigabit Ethernet & USB
Option Slots
DRAM DIMM Slots 1
Wireless Option Yes
ISP (INA) Slots 11
DLE Firmware Card, Font Card and
22
Flash Memory Card Slots
Paper Handling
Paper Input Standard 250 + 150 Sheet Tray + 50 MPF (total 450)
Optional Paper Handling: Input 550 Sheet Tray (Up to 3)
Optional Paper Handling: Output None
Duplex Yes
Finishing None
Hard Drive Optional
Service
Warranty One year On-site Parts and Labor
Furniture
Furniture Standard None
Optional Furniture Caster Base
1
ISP Slot for C925 is optional and contained in an external housing.
2
Supported combination if both slots used: DLE + user flash, DLE + Font, Font + User Flash.

The C925 is a single function wide format color LED printer.

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Duty Cycle

Usage (Pages)
Model Average Monthly 1 Duty Cycle 2
C925 2,500-10,000 200,000
1
Average Monthly Page Volume is an average range of pages customers plan to print on the device
each month. Lexmark recommends that the number of pages per month be within the stated range for
optimum device performance, based on factors including: supplies replacement intervals, paper loading
intervals, speed, and typical customer usage.

Duty Cycle is defined as the maximum monthly usage verified using multi-shift operation. The usage
rate can be limited by application and run mode.

Print Speed

C925
Media Size
Mono Color
Letter (plain) 30ppm 30ppm
A4 (plain) 31ppm 31ppm

Note: Throughput is measured using default printer settings.

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Media Options
Lexmark C925 Options

550-Sheet Drawer

Cabinet/Castor Base

This item serves as both the castor base

and cabinet.
One part number orders both pieces.

Important: No previous stands or carts are approved for use with the C925/X925 family; they should not
be proposed or recommended.

The authoritative tables of maximum Printer Paper Options/Furniture combinations are publicly available
at www.lexmark.com/multifunctionprinters. Please refer to this information when purchasing additional
paper input options for any of the C925 Series printers.

Supply Items

C925 Toner Cartridges

Aftermarket
Ships with
Toner Cartridges Approximate Yield Version
printer
Available
Starter Cartridge C, M, Y, K 3,500 pages Yes No
High Yield Toner Cartridge K 8,500 pages No Yes
High Yield Toner Cartridges C, Y, M 7,500 pages No Yes

Average continuous black or continuous composite CMY declared cartridge yield up to this number of
standard pages in accordance with ISO/IEC 19798.

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C925 Imaging Units

Approximate Aftermarket Version

Ships with printer
Yield Available
Imaging Units C,Y,M,K 30,000 pages Yes Yes
Imaging Unit maximum yield estimate based on 3 average letter/A4-size pages per print job. Actual
yield may vary based on other factors such as device speed, paper size and feed orientation, toner
coverage, tray source, percentage of black-only printing and average print job complexity. Imaging Unit
contains a photoconductor drum, developer and a small amount of toner.

C925 Waste Toner Bottle

Approximate Aftermarket Version

Ships with printer
Yield Available
Up to 80,000
Waste Toner Bottle Yes Yes
Pages

C925 Maintenance Items

Approximate Yield 1 Customer Installable

Fuser Up to 120,000 Pages Yes

Transfer Belt w/ 2nd Roll Up to 100,000 Pages Yes

Paper Feed Kit

(Pick Roll, Feed Roll, Separator Roll, 300,000 Pages No
Paper Exit rolls, Registration Rolls)

MPF Feed Kit 100,000 Pages No

1
Yield depends on many factors including the environment printing habits, etc.

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X925 Technical Information

Specifications
X925
Processor
Speed and Type 1GHZ, IBM
Memory
Standard 512 MB (Max 1.5 GB)
Optional Memory 256MB, 512MB and 1024 MB DDR2 SODIMM
Optional Flash Memory 256 MB
Hard Drive 160GB or Higher
Connections
Standard Gigabit Ethernet & USB
Option Slots
DRAM DIMM Slots 1
Wireless Option Yes
ISP (INA) Slots 1
DLE Firmware Card, Font Card
21
and Flash Memory Card Slots
Paper Handling
Paper Input Standard 250 + 150 Sheet Tray + 50 MPF (total 450)
Optional Paper Handling: Input 550 Sheet Tray (Up to 3)
Optional Paper Handling: Output None
Duplex Yes
Finishing None
Hard Drive Standard
Service
Warranty One year On-site Parts and Labor
Furniture
Furniture Standard None
Optional Furniture Caster Base

1
Supported combination if both slots used: DLE + user flash, DLE + Font, Font + User Flash.

The X925 is a multifunction wide format color LED printer and scanner with print, scan, copy and fax
capability.

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Duty Cycle

Usage (Pages)
Model Average Monthly 1 Duty Cycle 2
X925 5,000 10,000 200,000
1
Average Monthly Page Volume is an average range of pages customers plan to print on the device
each month. Lexmark recommends that the number of pages per month be within the stated range for
optimum device performance, based on factors including: supplies replacement intervals, paper loading
intervals, speed, and typical customer usage.

Duty Cycle is defined as the maximum monthly usage verified using multi-shift operation. The usage
rate can be limited by application and run mode.

Fax Features
Feature Notes
Fax Preservation Faxes are preserved over power cycle
Color Fax Enable Color Scans
Auto Convert Color to Mono Fax
Enable Color Fax Receive
When On the sending device transmits in color and receiving
device prints in grayscale
When Off the sending device converts and transmits the job as a
mono job
Fax Content Type: Text, Graphics, Text/Photo, Photo
Source: Color Laser, Black/White Laser, Inkjet, Photo/Film, Magazine,
Newspaper, Press, Other
Original Size All sizes supported by device including:
Mixed Letter/Legal
Dial Mode Touch Tone
Pulse
Custom Job scanning Only appears if hard drive installed
Scan Preview Only appears if hard drive installed
Fax Cover Page Includes: To, From, Message, Footers, Logo and Total Pages
Fax Number Masking Active masking
Maximum Speed Settings for both Send and Receive
Delayed Send Supported
Block Junk Fax Banned Fax Based on Caller ID or Remote Station ID
List
Fax Shortcuts Average shortcut includes: 25 characters for Name, 10 characters for
number and 4 characters for Shortcut Id.
Shortcuts can contain one phone number or multiple numbers. Each
number is a location; see Performance area for maximum locations.
Broadcast Fax Maximum locations is 400
Fax Forwarding Incoming Faxes may be forwarded to:
Fax using one Fax Shortcut
Email using one Email Shortcut
FTP using one FTP shortcut

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LDSS
eSF supported via custom application
Any fax resolution that can be received can also be forwarded
Caller ID If subscribed to Caller ID from phone provider
Manual Fax Disabled by default
Fax from PC Supported using Postscript driver
Fax Print Holding Only appears if hard drive installed
Fax Logs Transmission Log
Receive Error Log
Fax Call Log
Fax Job Log
Distinctive Ring selection If subscribed/configured from phone provider
Sound Control Ringer Volume
Speaker Volume
Speaker Mode On, On Until Connected, Off
Fax Server Fax Server mode will send the scanned fax job to the fax server via
email, where it will be sent to the receiver. The device should be tested
for configurability and compatibility with the desired third fax server
products such as: Biscom, Equisys-ZetaFax, OMTool, Captaris
RightFax, or Tobit- Faxware.

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Scanner Specifications
Scanner
Scanner Type
Scan Technology
Light Source
Number of Light Sources
Scanner ADF
ADF Type
Scanner ADF Document
Input & Output Capacity
Scanner Media Depth
(Thickness)
Scanner Media Weight
Document Size
Document Size Sensing
Document Sensing
Scanner Flatbed
Max Document Size
Document Size Sensing
Print Engine
Print Technology
Duplex output
Paper Feed Orientation
Fax
Modem
Color Flatbed Scanner with ADF
Charge Coupled Device (CCD)
White LED Instant On
1 LED array per CCD Module
Re-circulating (Dual Pass) Automatic Document Feeder (RADF)
100 Sheets, 20 lb. (75 g/m2) Bond
Max. .11mm
Min. .08mm
Max. 32lb (120g/m2)
Min. 16lb (60g/m2)
Max. 11.8 x 25.0 (299.72mm x 635mm) Short Edge Feed (SEF)
Min. 4.0 x 5.04 (101.6mm x 128.02mm) Short Edge Feed (SEF)
Yes length and width in ADF
Yes ADF paper present LED and on/off settable beep
Max 11 x 17 (279.4mm x 431.8mm)
Yes paper length sensing only on flatbed
Color LED
Standard
Short Edge and Long Edge Fed
Built-in Group 3 compatible, Full Function Fax 33,600bps, Max V.34
Half Duplex

MFP Scan Speed

Simplex Duplex
Media Size
Mono Color Mono Color
Letter (plain) 32 32 13 13
A4 (plain) 33 33 14 14

Note: Scan Performance is measured as 150dpi 1-bit for mono and 150dpi 24-bit for color.

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Media Options
Lexmark C925 Options

550-Sheet Drawer

Cabinet/Castor Base

This item serves as both the castor base

and cabinet.
One part number orders both pieces.

Important: No previous stands or carts are approved for use with the C925/X925 family; they should not
be proposed or recommended.

The authoritative tables of maximum Printer Paper Options/Furniture combinations are publicly available
at www.lexmark.com/multifunctionprinters. Please refer to this information when purchasing additional
paper input options for any of the X25 Series printers.

Supply Items

X925 Toner Cartridges

Aftermarket
Ships with
Toner Cartridges Approximate Yield Version
printer
Available
High Yield Toner Cartridge K 8,500 pages Yes Yes
High Yield Toner Cartridges C, Y, M 7,500 pages Yes Yes
Average continuous black or continuous composite CMY declared cartridge yield up to this number of
standard pages in accordance with ISO/IEC 19798.

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X925 Imaging Units

Approximate Aftermarket Version

Ships with printer
Yield Available
Imaging Units C,Y,M,K 30,000 pages Yes Yes
Imaging Unit maximum yield estimate based on 3 average letter/A4-size pages per print job. Actual
yield may vary based on other factors such as device speed, paper size and feed orientation, toner
coverage, tray source, percentage of black-only printing and average print job complexity. Imaging Unit
contains a photoconductor drum, developer and a small amount of toner.

X925 Waste Toner Bottle

Approximate Aftermarket Version

Ships with printer
Yield Available
Up to 80,000
Waste Toner Bottle Yes Yes
Pages

X925 Maintenance Items

Approximate Yield 1 Customer Installable

Fuser Up to 120,000 Pages Yes

Transfer Belt w/ 2nd Roll Up to 100,000 Pages Yes

Paper Feed Kit

(Pick Roll, Feed Roll, Separator Roll, 300,000 Pages No
Paper Exit rolls, Registration Rolls)

MPF Feed Kit 100,000 Pages No

ADF Pick Arm 200,000 Pages Yes

ADF Separator Roll 100,000 Pages Yes

Flatbed Cushion As needed Yes

1
Yield depends on many factors including the environment printing habits, etc.

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Theory of Operation
Electrophotographic Process
This color laser printer uses the Electrophotographic process (EP Process) to image toner onto the media
via a tandem (in-line) system. This system contains four color cartridge assemblies (cyan, yellow,
magenta, and black). The Electrophotographic Process steps are as follows:

Charge each Photoconductor Drum surface is evenly charged with electricity from the
Charge Roll (located inside the photoconductor unit assembly) by the HVPS board,
Expose each Printhead (LED) exposes the photoconductor with light and creates a Latent
Image on the surface by partially discharging the area exposed. In this printer, each color
has its own LED printhead to expose the four color stations,
Develop toner from the Developer Roll (located in the developer unit assembly) adheres to
the latent image on the surface of the photoconductor. This happens because of a difference
in charge potential between the two surfaces,
1st Transfer an electrical charge is sent to each of the four 1st Transfer Rolls inside the
Transfer Belt. Due to the difference in charge potential, toner is transferred from the
Photoconductor Drum to the surface of the Transfer Belt as it passes each color station,
2nd Transfer media is picked from the tray and passes between the 2nd Transfer Roller and
Transfer Belt surface. A positive charge is sent to the 2nd Transfer roller and toner jumps to
the media due to the charge difference,
Fuse the media is carried to the fuser where the toner is bonded permanently to the page
by heat and pressure,
Clean/Erase a cleaning blade for each Photoconductor Drum and one for the Transfer Belt
clean residual toner from the surfaces of those components. Waste toner is deposited into
the Waste Toner Box. This printer does not have erase lamps.

If a component fails, it is important to recognize at which step the failure took place. By knowing this, you
can determine the source of the problem. Understanding the EP Process is the key to troubleshooting
print quality problems.

The following page illustrates the EP Components in a cross-sectional of a C925/X925 printer. A more
detailed cross-sectional is found later in this section.

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EP Process Components Cross-sectional

Cleaning Blade
LED Printhead (Transfer Belt) Fuser

Charge Roll

Cleaning Blade
(Photoconductor)
st
1 Transfer
Roller

Photoconductor
Drum Developer Roller 2
nd
Transfer
Roller
Transfer Belt
Waste Toner Box

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Paper Transport System

Paper Feed Mechanism

The standard paper feed sources consist of Tray 1, Tray 2, and a Multipurpose (MPF) Tray. The paper
feed system on the paper cassettes uses a separation roll/torque limiter to prevent multiple feeds. The
MFP, on the other hand, uses a separation pad.

Integrated Tray 1

Tray 1 uses a spring loaded plate to engage the media in the tray with the pick roll. Tray 1 holds
approximately 150 sheets of 20lb paper and Tray 2 holds about 250 sheets of 20lb paper.

Pick up Pick roll push-up

Fixture Guide mechanism
Tray 1 Pick Roll

Paper

Bottom Plate Release Bar

Push up Spring

Tray 1 does not have automatic size sensing, therefore, the correct paper size must be set on the paper
size wheel located on the front right of the tray (see pictures below).

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Integrated Tray 2

Tray 2 uses a motorized lift plate to engage the media in the tray with the pick roll. Tray 2 holds
approximately 250 sheets of 20lb paper.
Upper Limit
Sensor
Pick Roll push-up
Light Shield Plate mechanism

Tray 2 Paper Pick Roll

Bottom Plate
Push-up plate connected to
the paper tray lift motor
Paper Cassette Installation

Tray 2 does have automatic size sensing. The size is determined by the placement of the green tray
guide within the paper tray.

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Optional Paper Trays (3-5)

Trays 3 through Tray 5 use a motorized lift mechanism to engage the media in the tray with the pick roll
and can hold up to 500 sheets of 20lb paper.
Upper Limit
Sensor
Pick Roll push-up
Light Shield Plate mechanism

Optional Paper Cassette Paper Pick Roll

Bottom Plate
Push-up plate connected to
the paper tray lift motor
Paper Cassette Installation

Trays 3-5 do have automatic size sensing and automatically tell the printer the paper size based on the
position of the tray guides in the drawer.

The sensor that detects the paper size is sensitive, so positioning the Tray Guide 1 or 2 notches out of
position could result in an incorrect paper size reading. If any Paper Jams, 34 Short paper messages or
other paper feed problems occur, check the paper size in the tray against the size the printer thinks is
loaded (you can view the paper size in the Paper Menu).

Multipurpose Feeder

The MFP holds about 50 sheets of 20lb paper and does not have automatic size sensing; the size must
be set within the Paper Menu. A paper present sensor (not shown below) detects paper once it is
loaded in the Tray. The sensor is located next to the Paper Feed Roller.

Paper

Paper Feed roller

(MPF feed clutch)

MFP Tray

Duplex Exit/MFP Sensor Actuator

Duplex Exit Roller

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Tray Paper Feed

The printer controller sends a signal to turn on the paper feed clutch; the pick roll grabs the top sheet of
paper while the separation roll rotates backwards to prevent multiple sheets of paper from feeding. The
paper moves to the feed roller and is fed into the paper path.

Registration
roll OUT
Std Registration Transport Clutch
roller IN
Paper Feed Motor
Paper Feed Clutch

Feed Roll

Pick Roll

Paper

Separation Roll/Torque Limiter

Pick Roll Feed Roll

Normal Feed

Friction: A>B

Separator Roll Torque Limiter

Multi-Feed
Friction: a>b>c

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MPF Paper Feed

To start the paper feed, the printer controller sends a signal to turn on the MPF feed clutch; the paper
feed motor starts turning the Paper Feed Roller to feed the top sheet of paper in the MPF tray one by
one. Once the duplex exit/MPF detection lever senses the leading edge of the media at the duplex exit
roll, it engages the duplex re-feed clutch to transport the sheet of paper into the paper path.

Duplex transport upper roller

(Duplex clutch)
Paper

Timing Belt

Paper feed roller

(MPF feed clutch)

Lower Duplex transport roll

Std registration roller (Delivery

Roller) MPF Tray

Duplex exit/MPF sensor actuator

Duplex exit roller

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Registration Unit

As the media trips the Registration Sensor, it briefly stops at the two Registration Rolls. Here, the leading
edge is adjusted so it is parallel with the image on the Transfer Belt and synchronized with the Belts
rotation. Next, the paper feed motor triggers the Registration Clutch to rotate the Registration Roll OUT
to feed the paper toward the Transfer Belt and 2nd Transfer Roller.

MPF Registration Roll IN Transfer Belt

Registration roll OUT

Registration Sensor Actuator

Paper

Transfer Belt

The media passes between the Transfer Belt surface and 2nd Transfer Roller. Here, the image transfers
to the page and continues upward toward the Fuser Rollers.

The transfer belt rotates during calibration to automatically adjust the density and printer
alignment. The density sensor is positioned facing the left side of the belt where the belt drive
roller is located. This sensor reads small patches of toner that are laid down on the belt during
calibration.

The printer automatically adjusts the printer alignment and skew during calibration. No manual
adjustment of the alignment is needed.

Take care not to get fingerprints or other stains on the belt as this can cause print quality
problems. If you do, wipe them away with a soft dry cloth.

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Fuser

The media passes the Fuser Entry Detection Sensor and enters the Fuser. Here, heat and pressure are
applied to the page to bond the image permanently to the media. The toner is impregnated with wax, so
it releases from the fuser rolls without the need of a wiper or oil coating roller. The Fuser Rollers
continue to feed the paper upward to the Fuser Exit Sensor and Fuser Exit Rolls.

Fuser Belt
Separator
Halogen Heater
Halogen Heater

Press Roller
Heated Roller
Thermistor 3
Thermistor 1 (at non driving side) Thermostat

Thermistor 2 (at non driving side) Fuser entry gear

Fuser Entry detecting lever

Thermostat
Fuser Motor
Paper Exit Fuser Roller

If the sheet is single-sided, the paper passes the Fuser exit Sensor and is fed into the standard bin by the
Exit Rolls.

Paper

Exit Roll
Paper
Paper Exit Sensor

Fuser Exit Roll

Paper

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Duplexing

If a page is two-sided, a signal is sent to the Printer Controller Board once the trailing edge of the paper
passes the Paper Exit Sensor. The leading edge of the paper partially feeds from the Exit Rolls and then
reverses direction and feeds into the Duplex Unit. This method of re-feed is called a Peek-a-boo.

The Duplex Entry Rollers pass the paper down to the Duplex Transport Rollers along the right side of the
printer. Once the paper reaches the bottom, the Duplex Exit/MPF detection lever senses the leading
edge of the media at the Duplex Exit Roll and it engages the Duplex re-feed clutch to transport the sheet
of paper into the EP paper path.

Note: Once the media reaches the Duplex Exit/MPF detection lever, it shares the same paper path as the
MPF.

The following page illustrates the Duplex paper transport in a cross-sectional of a C925/X925 printer.

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Duplex Paper Transport

Paper

Exit Roll Duplex entry Roller

Paper

Paper Exit Sensor

Timing Belt

Fuser Exit Roll

Duplex Clutch

Timing Belt

Transfer Roll

MPF Registration Roller

Paper

Lower Duplex Transport Roll

Timing Belt
Registration
Std Registration Roller Sensor
(Delivery Roller)

Paper

Duplex/MPF Sensor Actuator

Duplex Exit Roll

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C925 and X925 Print Engine Paper Path

Simplex Paper Path

Duplex Paper Path

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C925 Paper Jam Locations

3
1
2

Jam
Area Explanation
Message
1 200.xx Paper jam in the transfer / carry area.
2 201.xx Paper jam in the fuser entry area.
3 203 Paper jam at the paper exit area.
4 230 Paper jam in the duplex.
4 231-39 Paper jam in the duplex. Check the duplex sensor area at the bottom of the duplex.
5 24x Paper jam in the paper tray. <x>indicates which tray the jam is in.
6 250 Paper jam in the MPF tray

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X925 Paper Jam Locations

7 2

6
4

Jam
Area Explanation
Message
283.05 Scan Sensor Jams
290.11 Scanner ADF Cover Open Jam
1 283.01 Scanner Static Jam - Scan Sensor Jams
280.06 Paper Missing
285.05 Scanner ADF Eject Jam
2 200.xx Paper jam in the transfer / carry area
3 250 Paper jam in the MPF tray
201.xx Paper jam in the fuser entry area
4 230 Paper jam in the duplex
231-39 Paper jam in the duplex. Check the duplex sensor area at the bottom of the duplex.
5 24x Paper jam in the paper tray. <x>indicates which tray the jam is in.
6 203 Paper jam at the paper exit area.
7 292.01 Scanner Carriage Locked
8 291.06 Flatbed cover open

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C925 and X925 Key Components Cross-sectional

Table of components located on the next page

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Table of Components

1 Charge Roll 16 Press Roll 31 Duplex Bottom Transport Roll

2 LED Head 17 Transfer Belt 32 Duplex Exit Roll

3 Developer Roll 18 Transfer Belt Drive Roll 33 Paper Exit Roll

4 Primary Transfer Roller 19 Pickup Roll (MP Feeder) 34 Registration Sensor Actuator

5 Drum Cleaning Blade 20 Feed Roll (MP Feeder) 35 Fuser Input Sensor Actuator

6 Photoconductor 21 Separation Roll (MP Feeder) 36 Duplex Exit Sensor Actuator

7 Doctor Blade 22 Pickup Roll (Std Tray) 37 Paper Exit Sensor Actuator

8 Supply Roll 23 Feed Roll (Std Tray) 38 Transport Roll

9 Toner Cartridge 24 Separation Roll (Std Tray) 39 MPF Feed Roll

10 Secondary Transfer Roll 25 Registration Roller (IN) MP Feeder 40 Bin Full Detection Lever

Registration Roller (OUT) MP

11 Transfer Belt Cleaning Blade 26
Feeder
Standard Registration Roller (IN)
12 Fuser Heater 27
Std Tray
Standard Registration Roller (OUT)
13 Hot Roll 28
Std Tray

14 Fuser Belt 29 Duplex Input Roll

15 Fuser Roll 30 Duplex Transport Roll

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X925 ADF Scanner Theory of Operation

The X925 duplex ADF enables the user to create duplex scans automatically, eliminating the need to flip
the media over in order to duplicate it. The ADF uses a step motor and a series of sensors to determine
the medias position in the paper path during the scan process.

The following steps are performed in creating a scan on the X925 ADF:

The paper is placed on the flatbed or the ADF paper tray and a scan or copy command is
initiated by the user from a computer or on the scanner itself.
Once the scan command is initiated, the ICC board on the scanner polls the paper present
sensor in the ADF to see if paper is present.
If paper is present, the size sensors are polled to determine the length and width of the
paper. There are two paper length sensors found on the ADF input tray.
- These sensors detect A4 vs. folio for non-US users, and letter vs. legal for US users.
- The ADF paper width sensor consists of three photo interrupt sensors that are actuated
by the paper guides on the ADF tray. The position of the guides detect A4, B5, and A5
widths for non US users and statement, executive, and letter widths for US users.
After the size of the paper determined by the width and length sensors, the cover open
sensor is polled to ensure the ADF top cover is properly closed.
- If the cover is not closed, an error posts on the machine.
- If the cover is closed, the pickup sensor is polled.
The pickup sensor determines if the pick roll is in the up or down position.
- If the pick roll is in the up position, it is moved to the down position.
- If the pick roll is already in the down position, the ADF relay card signals the start of the
pick process.
The top sheet of paper is pulled into the ADF towards the feed roll.
To prevent double feeds, a separator roll provides resistance to hold other sheets in the
paper input tray.
Once the top sheet passes the feed roll, it moves into the ADF paper path and triggers the
gap sensor actuator. At this point, the paper has a certain amount of time to pass over it
(based on the paper length) otherwise a jam error posts.
After passing the gap sensor, the paper reaches the paper in sensor. This is a reflective
sensor that determines the position of the paper in the paper path and activates the actual
scan image process.
As the paper advances to the scan area, it actuates the ADF Scan Sensor.
- The ADF motor generates pulses which are stored in an on-board counter.
- This counter, along with the ADF scan sensor, ensure that the media travels at the
correct speed through the scan area (determined by the image DPI specified by the
user).
- After a predetermined number of counts, the media reaches the scan area and the image
acquisition process is initiated.
While the image acquisition process is executing, the ADF scan sensor is polled to determine
if the trailing edge of the media has reached the sensor.

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Once the trailing edge of the scan media reaches the ADF scan sensor, the sensor moves to
the off position and the image acquisition process continues for a pre-calculated length of
time.
After the scan is complete, the trailing edge of the media continues to the reverse point where
the duplex gate is positioned by a solenoid to direct the paper to the pass through sensor.
As the paper reaches the paper pass sensor, the sensor does two things:
- It determines if a jam has occurred (based on the time it takes for the paper to pass
through the sensor).
- It determines the position of the paper in the ADF paper path based on the size of the
paper in the scan job.
o Once the sensor determines that the paper has left the ADF paper path, a signal
is sent to move the duplex gate so the paper may enter the duplex paper path.
o A second signal is sent to trigger the gear solenoid to move the reversing gear
assembly into place. This reverses the direction of the duplex paper rolls and
creates a peek-a-boo effect by pulling the exiting paper back into the duplex
paper path.
o If the scan job is simplex, the duplex gate is positioned to direct the media to the
exit roller and the media exits the ADF to the output bin.
The transport roll moves the media through the duplex paper path to the paper in sensor.
When the paper in sensor is actuated, the exit roll stops reversing and signals that that this is
the second side of the media to be scanned.
The imaging process is repeated for the other side of the paper. After the image is created,
the paper proceeds to the paper pass sensor a second time.
When the trailing edge of the media reaches the reverse point for the second time, the
solenoid moves the duplex gate to the down position and reverses the exit roll. The paper
reverses back into the ADF unit for a third time.
The paper passes through the paper path, but no imaging occurs. This pass turns the paper
over to the original side up.
Once the trailing edge of the media reaches the reverse point the third time, the solenoid is
not actuated. The paper proceeds to the exit rolls and passes out of the ADF to the exit bin.

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ADF Key Components

1
7 5 4
8 6
9

3
10

16

15

11
12 13 14

Table of component numbers located on the next page

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Affected CRU / FRU part catalog

Number Part name
name
ADF paper length and width sensors - photo reflect /
1 Tray paper size sensor
multi-point contact
2 Paper pass sensor -photo reflect Duplex timing sensor
3 ADF paper present - photo interrupt ADF paper path sensor
4 ADF cover open ADF paper path sensor
5 Pick roll ADF pick roll (CRU)
6 Pick roll position sensor -Photo interrupt ADF paper path sensor
7 Feed roll ADF pick roll (CRU)
8 Separator roll ADF Separator roll (CRU)
9 Paper gap sensor - photo interrupt ADF paper path sensor
10 Paper in sensor -Photo reflect Scan sensor
11 Scan roll ADF main feed unit
12 Scan sensor -Photo interrupt Scan sensor
13 Takeaway roll ADF main feed unit
14 ADF paper exit sensor - Photo interrupt Duplex out sensor
15 Stack roller ADF main feed unit
16 Pass roller ADF main feed unit

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ADF Paper Path

Duplex

SimplexEntrance(textup)

SimplexExit(paperwillreenter
forduplexscanning)

S
C
A
N Flatbed
CCD

DuplexEntrance

DuplexExit(paperreenters
pathtobeturnedfacedown)

S
C
A
N Flatbed
CCD

Finalpassentrance(Turning
PaperafterDuplexscan)

PaperExit(Textdown)

Flatbed
CCD

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Simplex

SimplexEntrance(textup)

SimplexExit(textdown)

S
C
A
N Flatbed
CCD

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Operator Panel and Menus

C925 Operator Panel

1 2 3 4 5

6
7

Number Item Description

1 Display Shows the status of the printer

2 Home Lets you navigate back to the home screen

3 Keypad Allows you to enter numbers, letters, or symbols

Enables Sleep Mode

4 Sleep
Note: Touching the screen or any hard button presses can cause the printer to wake from
Sleep Mode.

Allows the user to connect a PictBridge-enabled digital camera, a USB Bluetooth adapter,
PictBridge and USB or a flash drive to the printer
5
port
Note: Only the front USB port supports flash drives.

Off The printer is off.

Blinking green The printer is warming up, processing data, or printing.
6 Indicator light Solid green The printer is on, but idle.
Solid red Operator intervention is needed.
Amber The printer is in Sleep mode or Hibernate mode

Stops all printer activity

7 Stop/Cancel
Note: A list of options is displayed once Stopped appears on the display.

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C925 Home Screen

The following page contains a detailed description of the Home Screen buttons and their functions.

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C925 Home Screen Buttons

Display item Description

Allows you to temporarily change the primary language and reports on the display; this will remain in
Change Language
effect unless changed.

Allows you to create, organize, and save a set of bookmarks (URL) into a tree view of folders and file
Bookmarks
links. Displays all the held jobs

Held Jobs Displays all Held Jobs

USB Displays the files on a USB drive.

Menus Displays the menus.

Shows the current printer status such as Ready or Busy.

Note: Make sure the Ready appears before performing any task.
Status message bar
Shows printer conditions such as Fuser Missing or Cartridge Low
Shows intervention messages and gives instructions so the printer can continue processing.

Displays a warning or error message whenever the printer requires intervention to continue processing.
Status/Supplies Touch this button to access the messages screen for more information on the message and how to clear
it.

Tips Opens a context-sensitive Help feature on the touch screen

Searches on any of the following items and returns search results:

User names for held or confidential print jobs
Job names for held jobs, excluding confidential print jobs
Search Held Jobs
Profile names
Bookmark container or print job names
USB container or print job names for supported file types

Depending on your configuration, not all buttons may appear. For a complete listing of Home Screen
buttons and their functions, please see the Lexmark C925 or X925 Users Guide.

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C925 Administrative (Customer) Menu

For a complete listing of the printer menu tree, consult the Users Guide.

C925 Administrative (Customer) Menu Tree

Supplies Menu Paper Menu Reports Network/Ports

Replace Supply Default Source Menu Settings Page Active NIC
Cyan Cartridge Paper Size/Type Device Statistics Standard Network *
Magenta Cartridge Configure MP Network Setup Page Standard USB
Yellow Cartridge Substitute Size Network [x] Setup Page Parallel [x]
Black Cartridge Paper Weight Profiles List Serial [x]
Cyan Imaging Unit Paper Loading Print Fonts SMTP Setup
Magenta Imaging Unit Custom Types Print Directory
Yellow Imaging Unit Custom Names Print Demo
Black Imaging Unit Universal Setup Asset Report
Waste Toner Bottle
Fuser
Transfer Module
Maintenance Kit

Security Settings Help

Miscellaneous Security
General Settings Print All Guides
Settings
Confidential Print Flash Drive Menu Color Quality
Disk Wiping Print Settings Print Quality
Security Audit Log Printing Guide
Set Date and Time Media Guide
Print Defects Guide
Menu Map
Information Guide
Connection Guide
Moving Guide
Supplies Guide

* Depending on the printer setup, this menu item appears as Standard Network, Wireless Network, or
Network [x].

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C925 Service Menus

Several hidden menus exist to configure advanced settings, troubleshoot problems or obtain additional
printer information. The settings contained in these menus should not be changed unless it is
specifically requested by the Service Manual or technical support. Changing the settings may cause
improper operation of the printer.

For a complete list of these menus, consult the Service Manual for the printer.

To enter the Diagnostic Menu, do the following:

1. Turn off the printer.

The Diagnostics Menu contains
Diagnostics 2. Press and hold 3 and 6. advanced settings and operations used
Mode for repair, adjustments or other
3. Turn on the printer. diagnostic actions.
4. Release the buttons when the
splash screen appears.

To enter Configuration Menu, do the following:

The Configuration Menu contains a set
1. Turn off the printer. of menus, settings and operations which
are infrequently required by a user.
Configuration 2. Press and hold Right 2 and 6.
Menu Generally, the options made available in
3. Turn on the printer.
this menu group are used to configure a
4. Release the buttons when the printer for operation.
splash screen appears.

To enter the Network SE Menu, do the following:

1. Enter Network/Ports>Standard
Network>Std Network Setup
Network SE menu. You do not POR the machine to access
Menu this menu.
2. Press and hold 9, 7 and 6.
3. Release the buttons when the
Network SE Menu appears.

From a browser, add /se to the device IP address. Configure or reset advanced Network
SE Menu settings.
(for example: http://158.183.3.2/se)

To enter the Invalid Engine Code state, do the following: This state allows you to POR the printer
1. Turn off the printer. into a mode that disables the Engine
Code and allows the programming of
Invalid 2. Press and hold Right 3, 4 and 6. new code into the Engine card.
Engine Code 3. Turn on the printer. Typically this function is used to
4. Release the buttons when the reprogram defective Engine code but
splash screen appears. can be useful in other applications.

To enter Recovery Mode, do the following: This mode will allow the printer to boot
from a secondary set of instructions to
1. Turn off the printer. allow a code flash to the printer. No
other functions are available. The
Recovery 2. Press and hold 2, 7 and 8. screen will have a red background and
Mode 3. Turn on the printer. say "Recovery" .

4. Release the buttons when the While in this mode, you can ONLY flash
splash screen appears. code via USB directly connected to a
PC.

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1. In the Administration (Customer) Menu, select

the Network/Ports Menu.

2. Select Standard Network.

3. Select STD NET SETUP.

The Network SE menu contains
advanced network menu tools.
Network SE
Menu Warning: Changing the settings within
this menu may cause the printer not to
function properly.

4. Once in the Standard

Network Setup page, press
9, 7 and 6 at the same time.

5. Once you press the buttons, you should be in

the Network SE Menu.

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X925 Operator Panel

1 2 3

6
8 7

Number Item Description

1 Display Shows the status of the printer

Off The printer is off.

Blinking green The printer is warming up, processing data, or printing.
2 Indicator light
Solid green The printer is on, but idle.
Solid red Operator intervention is needed.
Enables Sleep Mode
3 Sleep
Note: Touching the screen or any hard button presses can cause the printer to wake from
Sleep Mode.

4 Keypad Allows you to enter numbers, letters, or symbols

Press to initiate the current job indicated on the display
5 Start From the home screen, press to start a copy job with the default settings.
If pressed while a job is scanning, the button has no effect.
Stops all printer activity
6 Stop/Cancel
Note: A list of options is displayed once Stopped appears on the display.
Allows the user to connect a PictBridge-enabled digital camera, a USB Bluetooth adapter,
PictBridge and USB or a flash drive to the printer
7
port
Note: Only the front USB port supports flash drives.
8 Home Lets you navigate back to the home screen

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X925 Home Screen

The following page contains a detailed description of the Home Screen buttons and their functions.

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X925 Home Screen Buttons

Display item Description

Copy Opens the Copy menus

E-mail Opens the E-mail menus

Fax Opens the Fax menus

Scan Opens the Scan menus

Menus Opens the printer menus. The menus are available only when the printer is in the Ready state.

FTP Opens the File Transfer Protocol (FTP) menus

Shows the current printer status such as Ready or Busy. Note: Make sure the Ready
appears before performing any task.
Status message bar
Shows printer conditions such as Toner Low
Shows intervention messages and gives instructions so the printer can continue processing.
Displays a warning or error message whenever the printer requires intervention to continue processing.
Status/Supplies
Touch this button to access the messages screen for more information on the message.
USB Displays the files on a USB drive.
Allows you to create, organize, and save a set of bookmarks (URL) into a tree view of folders and file
Bookmarks
links. Displays all the held jobs
Held Jobs Displays all current held jobs
If this button is shown, then there are held faxes with a scheduled hold time previously set. To access
Release Held Fax
the list of held faxes, touch this button.
This button appears on the screen when the printer is unlocked and a password has been set. Touching
Lock Device
this button opens a password entry screen. Enter the correct password to lock the printer control panel.
This button appears on the screen when the printer is locked. The printer control panel buttons and
shortcuts cannot be used while this appears.
Unlock Device
Touching this button opens a password entry screen. Enter the correct password to unlock the printer
control panel.
Searches on any of the following items and returns search results:
User names for held or confidential print jobs
Job names for held jobs, excluding confidential print jobs
Search Held Jobs
Profile names
Bookmark container or job names
USB container or job names for supported extensions only
Opens the Cancel Jobs screen. The Cancel Jobs screen shows three headings: Print, Fax, and Network.
The following items are available under the Print, Fax, and Network headings:

Print job
Copy job
Cancel Jobs Fax profile
FTP
E-mail send

Each heading has a list of jobs shown in a column under it which can show only three jobs per screen. If
more than three jobs exist in a column, then an arrow appears enabling you to scroll through the jobs.
Launches the Change Keyboard Language pop-up window that allows you to temporarily change the
Change Language primary language of the keyboard screen Note: After the primary displayed language has been changed
and the home screen is not used for a period of time it returns to the default primary language.
Tips Opens a context-sensitive Help feature within the display touch screens

Depending on your configuration, not all buttons may appear. For a complete listing of Home Screen
buttons and their functions, please see the Lexmark C925 or X925 Users Guide.

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X925 Administrative (Customer) Menu

For a complete listing of the printer menu tree, consult the Users Guide. Not all menus are available for
all models (ex. Wireless Menus). The menus commonly accessed are highlighted in blue.

X925 Administrative (Customer) Menu Tree

Supplies Menu Paper Menu Reports Network/Ports

Replace Supplies Default Source Menu Settings Page Active NIC
Cyan Cartridge Paper Size/Type Device Statistics Standard Network *
Magenta Cartridge Substitute Size Network Setup Page Standard USB
Yellow Cartridge Paper Weight Network [x] Setup Page Parallel [x]
Black Cartridge Paper Loading Shortcut List Serial [x]
Cyan Imaging Unit Custom Types Fax Job Log SMTP Setup
Magenta Imaging Unit Custom Names Fax Call Log
Yellow Imaging Unit Custom Scan Sizes Copy Shortcuts
Black Imaging Unit Universal Setup E-mail Shortcuts
Separator Roll and Pick
Fax Shortcuts
Assembly
Waste Toner Bottle FTP Shortcuts
Fuser Profiles List
Transfer Module Print Fonts
Print Directory
Print Demo
Asset Report

Security Settings Help Manage Shortcuts

Edit Security Setups General Settings Print All Guides Fax Shortcuts
Miscellaneous Security
Copy Settings Copy Guide E-mail Shortcuts
Settings
Confidential Print Fax Settings E-mail Guide FTP Shortcuts
Disk Wiping E-mail Settings Fax Guide Profile Shortcuts
Security Audit Log FTP Settings FTP Guide
Set Date and Time Flash Drive Menu Print Defects Guide
Print Settings Information Guide
Supplies Guide

* Depending on the printer setup, this menu item appears as Standard Network, Wireless Network, or
Network <x>.

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X925 Service Menus

Several hidden menus exist to configure advanced settings, troubleshoot problems or obtain additional
printer information. The settings contained in these menus should not be changed unless it is
specifically requested by the Service Manual or technical support. Changing the settings may cause
improper operation of the printer.

For a complete list of these menus, consult the Service Manual.

To enter the Diagnostic Menu, do the following:

5. Turn off the printer.

The Diagnostics Menu contains
Diagnostics 6. Press and hold 3 and 6. advanced settings and operations used
Mode for repair, adjustments or other
7. Turn on the printer. diagnostic actions.
8. Release the buttons when the
splash screen appears.

To enter Configuration Menu, do the following:

The Configuration Menu contains a set
5. Turn off the printer. of menus, settings and operations which
are infrequently required by a user.
Configuration 6. Press and hold Right 2 and 6.
Menu Generally, the options made available in
7. Turn on the printer.
this menu group are used to configure a
8. Release the buttons when the printer for operation.
splash screen appears.

To enter the Network SE Menu, do the following:

4. Enter Network/Ports>Standard
Network>Std Network Setup
Network SE menu. You do not POR the machine to access
Menu this menu.
5. Press and hold 9, 7 and 6.
6. Release the buttons when the
Network SE Menu appears.

From a browser, add /se to the device IP address. Configure or reset advanced Network
SE Menu settings.
(for example: http://158.183.3.2/se)

To enter the Invalid Engine Code state, do the following: This state allows you to POR the printer
5. Turn off the printer. into a mode that disables the Engine
Code and allows the programming of
Invalid 6. Press and hold Right 3, 4 and 6. new code into the Engine card.
Engine Code 7. Turn on the printer. Typically this function is used to
8. Release the buttons when the reprogram defective Engine code but
splash screen appears. can be useful in other applications.

To enter Recovery Mode, do the following: This mode will allow the printer to boot
from a secondary set of instructions to
5. Turn off the printer. allow a code flash to the printer. No
other functions are available. The
Recovery 6. Press and hold 2, 7 and 8. screen will have a red background and
Mode 7. Turn on the printer. say "Recovery" .

8. Release the buttons when the While in this mode, you can ONLY flash
splash screen appears. code via USB directly connected to a
PC.

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1. In the Administration (Customer) Menu, select

the Network/Ports Menu.

2. Select Standard Network.

3. Select STD NET SETUP.

The Network SE menu contains
advanced network menu tools.
Network SE
Menu Warning: Changing the settings within
this menu may cause the printer not to
function properly.

4. Once in the Standard

Network Setup page, press
9, 7 and 6 at the same time.

5. Once you press the buttons, you should be in

the Network SE Menu.

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Print Quality Diagnostic Tips

General Terminology
Before diagnosing print quality problems, take a moment to understand the concepts below. This will
prevent confusion when diagnosing or escalating a problem.

1. Know your paper orientation when diagnosing a print quality issue.

- References to direction such as horizontal and vertical must be made holding the paper
in portrait orientation (long edges to the left and right) with the printed side facing you.
Dont hold the paper in landscape orientation. See below.

2. Know the direction of the print when diagnosing a print quality issue.
3. References to the Process or the Scan direction mean the following (see picture below):

Scan or Scanning is the direction in

which the LED or laser writes to the
photoconductor and is across the
paper path.

Process is the papers direction

through the printer that corresponds to
the rotation of the photoconductors.

Note: This printer uses LED Printheads which fire a simultaneous beam across the length of the
photoconductors. Laser Printheads, on the other hand, fire a scanning beam across the photoconductor.

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Print Quality Rules of Thumb

If you encounter print quality problems, follow the tips below. Following these simple rules may solve the
problem easily and quickly.

1. Always run a new Menu Settings, Device Statistics or other printer configuration page showing
the:
- Page Count Is it time for a maintenance kit?
- Supply Life are any of the supplies low or exhausted?
- Firmware/Code Levels Are the code levels old/obsolete?
- Media Settings does the printer media settings match what is in the Trays?
2. Always check the Media Type, Size, Weight and Texture that is currently being used.
- Is the media Type, Size, Weight and/or Texture within the printers manufacturing
specification?
- Is the printers paper settings configured properly for the media that is used? You can
configure a medias Type, Weight and Texture in the paper menu!
- Are the printer and/or Driver set correctly for the paper type/size?
3. Always print the printers Self Test pages (Print Quality Pages or other self test pages).
- How does the print vary from what is expected?
4. Try reseating the supplies.
- Check for damage to the components as you reseat them.
5. Try swapping the Color Unit Assembly (Toner Cartridge + Developer) to see if a problem follows
the supply.
6. Try stopping during mid-print. Is the problem on the Transfer Belt or Photoconductor?
7. For tricky problems, think about the Electrophotographic Process steps. Eliminate the
components/areas that couldnt cause the problem until you are finally left with what could.

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Paper Transport Diagnostic Tips

Paper Rules of Thumb
Paper jams and feed problems occur for numerous reasons. Sometimes, failure of the equipment is the
cause or it can be the result of other external factors. Before replacing parts for a feed problem, ask
these questions:

Is the customer using a supported media type? This is a common problem. Check the
printer specifications in the Service Manual or Users Guide if you are not sure.
Is the customer using a supported media size? Check the printer specifications in the
Service Manual or Users Guide if you are not sure.
Is the customer using a supported media weight? This is a common problem. Check the
printer specifications in the Service Manual or Users Guide if you are not sure.
Have you tried printing with a fresh ream of paper? Paper that is left out of the package
for periods of time can dry out or absorb moisture.
Have you tried printing from a different input source? This will help narrow down the
cause of some problems.
Is too much paper loaded in the Tray? Make sure the stack height does not exceed the
indicated maximum height.
Is the paper in the Tray wrinkled, creased, damp, or curled? Paper will not feed properly
if it is damaged. Try a fresh ream of paper.
Are different media types and/or weights loaded in the Tray (i.e. the customer has both
plain paper and cardstock loaded)? This will cause misfeeds.
Is the relative humidity too high? Too low? This can affect the media and/or printer and
its ability to feed properly. Check the printer specifications in the Service Manual or
Technical Reference Guide to see if it is located in an ambient environment.
Is the paper loaded properly in the Tray or option? This is a common problem.
Reposition the paper in the Tray or option to make sure that is loaded properly. The paper
guides should be flush against the media, but not too tight.
Are the feed rollers worn because it is time for a maintenance kit? Check the page
count of the printer to see if it is time for a maintenance kit to be installed.
Are there any obstructions in the paper path? If paper, staples, paper clips or other items
are in the printer, they can prevent the media from feeding properly.

Save yourself time and effort and always check these external influences before spending time
troubleshooting a supposed equipment failure.

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Fax Print Quality Diagnostic Tips

Because a fax is composed of three main parts spanning two different machines, pinpointing a print
quality issue can be challenging. An important step in troubleshooting is to isolate the source of the print
quality problem by simple troubleshooting methods.

Below is a chart outlining the troubleshooting steps to determine if the sending fax, receiving fax or phone
line is the problem source. Please keep in mind that this chart only covers general print quality issues.
For more detailed information, it is recommended that you complete Lexmarks online course called MFP
Overview.

Receiving Fax
Quality is poor

Test Receiving
Fax

Print the Print Quality Pages in

the Receiving Fax.

Yes Do the pages No

look normal?

Test the Sending

Fax
See Receiving Fax Machine
at Fault on page 51

Use the Copy function in the

Sending Fax.

Yes Do the pages No

look normal?

See Phone Line at Fault See Sending Fax Machine at

on page 51 Fault on page 50

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Document Print

Receiving Fax

Analog Phone Line

Transmission
Document Scan

Sending Fax

Sending Fax Machine at Fault

Problem Description:
Problems with print quality at the receiving fax, such as corrupt images, lines in the image,
top/bottom cut off.
When you test the Sending Fax by using the Copy function you can reproduce the print
quality problem.

Most Likely Cause:

Dirty flatbed or hardware failure in the scanner.

Resolution:
Clean the flatbed glass.
If the original document is being sent from the ADF, try printing a copy with the original
document placed on the flatbed glass. If this solves the problem, the problem is in the ADF.

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Receiving Fax Machine at Fault

Problem Description:
Problems with print quality at the receiving fax, such as corrupt images, lines in the image,
top/bottom cut off.
When you test the Receiving Fax by printing the Self Test pages you can reproduce the
print quality problem.

Most Likely Cause:

Low supplies, dirt or contamination in the printer, hardware failure.

Resolution:

Check the supply levels by pressing the button on the operator panel or printing a
Menu Settings page from the Reports menu.
Check the printer for accumulation of dust or debris.
Follow standard troubleshooting procedures for print quality problems.

Phone Line at Fault

Problem Description:
Problems with print quality at the receiving fax, such as corrupt images, lines in the image,
white horizontal lines, missing rows or top/bottom cut off.
When you test the Sending Fax and Receiving Fax you cannot reproduce the print quality
problem. The problem only occurs during faxing.

Most Likely Cause:

Noise in the phone line, incoming call (call waiting), incorrect setup of dial type, line type,
reception mode or electrical interference.

Resolution:
Check/setup the dial type, line type and reception mode.
If the phone line is part of a DSL connection, check to see if a Splitter (Line Filter) is installed
or replace the Splitter.
Disable Call Waiting if it is enabled.
Check the telephone line for static or other noises.
Remove any electronic equipment (i.e. televisions, microwaves, etc.), motorized devices or
wireless/broadcasting equipment that may be located near the fax machine. Electrical
interference from the equipment may degrade the telephone line condition.

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Complex Parts and Procedures

Parts listed in this section are complex for various reasons and are tagged with one or more of the
following icons to explain its complexity:

High degree of technical difficulty in removing/replacing the part.

Complex/lengthy instructions.

Special procedures required before, during or after part installation.

Increased likelihood of servicer error resulting in additional problems, malfunction of the

machine or damage.

The instructions for removal, installation and/or special adjustments can be found in the C925 or X925
Service Manuals. Follow the instructions carefully to avoid additional errors, malfunction or breakage.

For your awareness, the most complex parts include the ones listed below. When removing, replacing or
reinstalling these parts, follow the instructions carefully!

Part Complexity
Toner Sensors

Paper Feed Unit

Duplex Unit

Sub-Drive Assembly

RIP Board

ADF Assembly

Flatbed Assembly

CCD Assembly

Operator Panel UICC Card

Printhead Controller Board

Engine Board

ICC Board (Scanner ICC Board)

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Toner Sensors
These sensors are buried in the machine and a number of other parts (including some frame pieces)
must be removed in order to access the sensors. This removal is tedious and has an increased chance
to result in a malfunction or print quality problem after repair.

Paper Feed Unit

To remove the paper feed unit, a number of other parts must be removed first which increases the
likelihood of additional failures when the machine is reassembled. The actual replacement of the unit
itself is not complex.

The Paper Feed Unit must be removed to replace the pick rollers when a maintenance kit is installed.

Duplex Unit
To remove the duplex unit, a number of other parts must be removed first which increases the likelihood
of additional failures when the machine is reassembled. The actual replacement of the unit itself is not
complex.

Sub-Drive Assembly
To remove the Sub-Drive Assembly, a number of other parts must be removed first which increases the
likelihood of additional failures when the machine is reassembled. The removal on the X925 is more
complex than the C925 due to interference by the Scanner Unit.

RIP Board
This part contains Mirrored NVRAM, so it should never be replaced at the same time as other Mirrored
NVRAM components. See the Mirrored NVRAM Components section in this guide for complete details
and exceptions.

In addition, the Rip Board contains the default and custom eSF applications and settings. These are NOT
contained in the NVRAM or hard drive, therefore, a RIP Board failure could result in loss of these
applications and their settings if they are not backed up. When a new RIP Board is installed, the Lexmark
default eSF applications and settings are loaded.

The best practice is for an administrator to have their eSF applications and settings backed up prior to
encountering a problem. In case this hasnt been done, however, an attempt to back up the data should
be performed before replacing the RIP Board.

See the following page for instructions on how to back up the eSF applications and settings.

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To back up the solutions, do the following:

1. Turn off the printer.

2. Press and hold 3, 4 and 6.
3. Turn on the printer.
4. Release the buttons when the splash screen appears.
5. Access the printer's Web Page from a web browser.
6. Click on Settings

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7. Click on Solutions (dont click Import/Export the explanation is at the end)

8. Click on Embedded Solutions

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9. Select each application individually by clicking on the name (well use Forms and Favorites in this
example)

10. Click on Export to create a file of that applications settings

11. If the Web page cannot be accessed, or an error persists despite trying to boot in Invalid Engine
code mode, then there is no way to backup the eSF apps. Make the customer aware of this.

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12. Dont Use the Global Import/Export method to back up the eSF applications and settings. There
is a size limit of 128kb on the export file.
13. Customers with a large number of applications or settings may exceed the file size limit and have
information truncated in the exported file.

NO!

14. Once the new RIP board is installed, follow the same steps as above, however, you will Import
(instead of export) the <filename>.UCF file for each application.

ADF Assembly
Flatbed Assembly
CCD Assembly
If the ADF, Flatbed or CCD assembly is replaced, you should perform the scanner calibration:

Resetting the Calibration Values resets the scanner calibration values

Calibrating the Scanner Black Levels adjusts the black levels of the scanner (this
adjustment is subjective based on what looks good to the customer).
Adjusting the ADF Magnification adjusts the bottom margin only
Adjusting the Scanner Registration adjusts the margins on the Flatbed scan, Front ADF
and Back ADF
Note: Skew should not need to be adjusted on this scanner as it adjusts automatically.

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Mirrored Printhead Settings Components

Engine Board
Printhead Controller Board

The C925 and X925 printers have a unique mirror between the Printhead Controller Board and Engine
Board for the four LED Printhead settings. Unlike previous printers such as the C920, you do not need to
manually adjust the Light Values for an LED if it is replaced nor do you swap EEPROMs between the
boards. This mirror is similar to the printers System and Secure NVRAM Mirror, however, these settings
are strictly printhead related.

If the Printhead Controller Board is replaced with a new board, the mirrored settings in the Engine Board
are loaded on the new Printhead Controller Board. Conversely, if the Engine Board is replaced, the
mirrored settings in the Printhead Controller Board are loaded on the new Engine Board.

Warning! To avoid losing all settings, NEVER replace both the Printhead Controller Board and
Engine Board at the same time. If both need to be replaced, install one, power on the printer then replace
the other board after the settings are allowed to load.

Mirrored NVRAM Components

Operator panel UICC Card
ICC Board (Scanner ICC Board) - X925 Only
RIP Board

Warning! Observe all ESD precautions while handling electronic parts.

Warning! When replacing any one of the NVRAM components:

Only replace ONE component at a time NEVER replace both at once.
Perform a POR before replacing the second component. If this procedure is not followed,
the printer will be rendered inoperable.
These components mirror the critical NVRAM settings for the printer. If you have not already
done so, complete the online course Mirrored NVRAM from Lexmarks online learning site.

Warning! If you must use one of the components listed above as a method of troubleshooting, boot
the printer into Diagnostic mode only. This will prevent the NVRAM from copying to the new
component. If the printer is allowed to boot normally, however, the NVRAM will copy to the new
component and it cannot be used in another printer. It must be returned to the manufacturer.

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Other Special Instructions

The instructions listed in this section may need to be performed under certain circumstances such as
repair, troubleshooting or other reasons.

Cleaning the MFP Document Glass X925 Only

It is important to clean the MFP on a regular basis (about once a month depending on usage) to keep it
functioning properly. You should also clean the scanner glass if you encounter print quality problems
such as streaks on copied or scanned images.

Note: Clean both areas of the scanner glass and both white underside areas.

Warning! Always turn the printer OFF and unplug it before cleaning.
Slightly dampen a soft, lint-free cloth or paper towel with water. Do not use any kind of cleaning agent to
clean the glass.

Do not spray liquid on the glass.

Wipe the white underside of the ADF cover until it is clean and dry.
Wipe the white underside of the scanner cover until it is clean and dry.
Wipe the scanner glass until it is clean and dry.
Wipe the ADF glass until it is clean and dry.

1 2

4
3

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Security Reset Jumper

The C925 and X925 printers have a Security Reset Jumper on the RIP which can be used in the event
the Administrator password is forgotten (see pictures below). The Security Jumper effect can be
configured through the Security Menu on printers web page or menus. The choices for the Security
Reset Jumper effect are listed below:

No Security (default setting) Resets the value of each Access Control to No Security.
This option preserves all custom security templates and building blocks, however, they will no
longer be applied to a function. This option allows the Administrator to create a new
password with no loss to some customizations.
Reset to Defaults Erases all Security Templates, Building Blocks, Access Controls and
passwords that a user has defined and returns the printer security to its original state. This
option is not recommended unless a complete reset of the Security Menu is desired.
No Effect The position of the security jumper is ignored. No settings will be erased or
changed in any way. This option is NOT recommended because passwords cannot be
recovered easily; it would require RIP Board replacement at the cost of the customer (this is
not a manufacturing or warranty problem).

In general, when a jumper is installed over two or more jumper

pins, this causes an electrical connection to be made. A predefined
set of instructions is programmed on the circuit board which
executes depending on the jumper configuration detected.

Note: Administrators can discourage tampering with the Security Jumper by securing the entire RIP card
cage with a Kensington lock

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The movement of the jumper from position A to position B (or position B to position A) triggers
the reset, NOT the specific positions. This differs from a CMOS reset on a computer.

When the printer is powered on, it labels the current position of the plastic jumper (lets say position A) as
the home position. If, at the next POR, the printer detects that the jumper has moved from its previous
home position (position A) to the other position (position B), then it executes the desired effect (as
configured in the Security Settings). After performing the reset, the device labels the new position
(position B) as the home position. See the pictures below.

Scenario 1:

The printer powers up with the jumper in

Position A this position.
(Home)

The jumper is changed to this position and then

Position B powered on. The printer recognizes the change and
(New Home) executes the configured Security Reset effect.

Scenario 2:

The printer powers up with the jumper in

Position B this position.
(Home)

The jumper is changed to this position and then

Position A powered on. The printer recognizes the change and
(New Home) executes the configured Security Reset effect.

To perform a Security Jumper Reset operation, do the following:

Power the printer off,

Remove the Kensington lock from the card cage (if installed),
Remove the small plastic jumper that covers a pair of the jumpers pins,
Replace the plastic jumper so that it covers the pins adjacent to its original position,
Replace and secure the Kensington lock on the card cage (if installed),
Power the printer on.

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