SAP Solution Manager:

Release Strategy and

Functional Outlook

Product Management
SAP Solution Manager,
SAP AG
Release Strategy and Maintenance
Duration

Installation, Upgrade and Maintenance

Solution Map for IT Support

Outlook
 SAP Solution Manager Evolution

+ Optimize Collaboration
4.0
with SAP Services

+ Manage Technical
3.2
Change

+ Optimize IT Support 3.1

Accelerate
+ Implementations
2.2

Pro-active
+ Monitoring
2.1

Mitigate
Risk

Front end to Solution Implement- Service Change Cooperation

SAP Service Monitoring ation & Desk, Request + Continuous
Infrastructure Distribution Upgrade Mgmt. Improvements
SAP 2008 / Page 3
 RELEASE Strategy and Maintenance Duration

SAP Solution Manager 4.0

Ramp- customer-specific
up Mainstream Maintenance maintenance

SAP Solution Manager 3.2 customer-specific

Ramp-
up Mainstream Maintenance maintenance

Mainstream
SAP Solution Manager 3.1
Ramp- customer-specific
up maintenance
Maintenance
Dec

Dec
Dec

Mar

Mar

Dec

Mar
Dec
Oct

Oct

2003 2004 2005 2006 2007 2008 2009 2010 2011

SAP 2008 / Page 4

Release Strategy and Maintenance
Duration

Installation, Upgrade and Maintenance

Solution Map for IT Support

Outlook
 INSTALLATION and Configuration

Simplification of Installation and Maintenance

Optimization of Upgrade and Installation procedure
Reduction of SAP Solution Manager Add-Ons
3 Service Releases (Installations) in 2006
5 Support Package Stacks in 2006

Simplification of Configuration
More Pre-Configuration
Own Implementation Guide (IMG)
Best Practices/ E-Learning

SAP 2008 / Page 6

 SAP Solution Manager Maintenance Strategy

SAP Solution Manager 3.1

End of Mainstream Maintenance: 31.12.2006

SAP Solution Manager 3.2

Mix of Adjustments and Improvements
Delivery of new developments via Support Packages
Documentation via Support Package Release Notes

SAP Solution Manager 4.0

Support Packages include corrections
Dedicated Support Packages include new developments
Improved Documentation of Innovations via Release Notes
New Learning Maps for dedicated Support Packages

SAP 2008 / Page 7

Release Strategy and Maintenance
Duration

Installation, Upgrade and Maintenance

Solution Map for IT Support

Outlook
 SOLUTION Map: IT Support Organization

SAP 2008 / Page 9

 SERVICE Support (ITIL)

Solution Requirements Design Build Deploy Operate Optimize Customers

Vendor
Service Support (ITIL)

Incident Management Problem Management Configuration Management Change Management Release Management

Service Desk Problem control Configuration Management Change Request Management Release Policy
Database (CMDB)
Release Lifecycle
Incident Lifecycle Error control Configuration Management Management
Management Planning
Communication, preparation
Reporting Proactive Problem Identification of Configuration and training
Management Items
Distribution and installation
Controlling Configuration
Items
Configuration verification and
audit
Status accounting
License Management

Key Description
V22 SAP Best Practices
V152 SAP Solution Manager

SAP Product Available SAP Product Available with Future Releases Future Focus Partner Product Available Partner Product Available with Future Releases

SAP 2008 / Page 10

 SERVICE Delivery (ITIL)

Solution Requirements Design Build Deploy Operate Optimize Customers

Vendor
Service Delivery (ITIL)

Service Continuity
Service Level Management Capacity Management Availability Management Financial Management
Management

Service Catalog Management Capacity Monitoring (V152) Availability Requirements Impact Analysis Budgeting
Analysis Risk Analysis IT Accounting
Service Level Measurement Capacity Data Management
(V152) (V152) Proactive Availability Planning Evaluation and Establishment Charging
Service Level Agreement Capacity Analysis (V152) Reactive Availability Planning of IT Service Continuity
Creation System Monitoring Procedures and Facilities
Improvement Programs
Negotiations Operations Management and
(V152) Business Process Monitoring
Test Execution (V152)
Operative Level Agreements Demand Management (V152) (V152)
Management IT Service Continuity
Application Dimension Availability Reporting (V152)
Programs
Underpinning Contracts
Capacity Plan Continuous Improvement Disaster Recovery
Management
Service Level Reporting
(V152)
Escalation

Key Description
V22 SAP Best Practices

V152 SAP Solution Manager

SAP Product Available SAP Product Available with Future Releases Future Focus Partner Product Available Partner Product Available with Future Releases

SAP 2008 / Page 11

 SAP IT Service & Application Management

SAP 2008 / Page 12

 SAP IT Service & Application Management

Pocket Guide on SAPs ITIL Adaptation

Content:
Adaptation and enhancement for requirements of
SAP operations according to the ITIL standard,
particularly for Application Management Processes
and Integration Processes between IT Service and
Application Management
SAP Tools and Services supporting the
Implementation of Processes
Reference to the Optimization of Business
Management in the environment of SAP
Landscapes

German edition available since March, 03 2006 ISBN 3-89842-795-1

English edition available since April 2006 ISBN 1-59229-049-9
SAP 2008 / Page 13
Release Strategy and Maintenance
Duration

Installation, Upgrade and Maintenance

Solution Map for IT Support

Outlook
 SAP Solution Manager Strategy

SAP Solution Manager has matured into a comprehensive product which provides sufficient standard, out-of-
the-box application management functionality for SAP solutions to customers.

Therefore, SAP decided to keep SAP Solution Manager 4.0 the main release until 2009 (or even beyond):
There will be no new SAP Solution Manager release before 2009 at the earliest
A new release date will be communicated at least one year prior to ramp-up

SAP recommends to customers to move to SAP Solution Manager 4.0 because this release is SAPs stable
application management solution of choice.

SAP Solution Manager 4.0 Ramp-

up Mainstream Maintenance
customer-specific
maintenance

Ramp- customer-specific
SAP Solution Manager 3.2 Mainstream Maintenance
up maintenance
Dec

Dec

Dec
Dec

Mar
Mar

Dec

Mar
Oct

Oct

2003 2004 2005 2006 2007 2008 2009 2010 2011

SAP 2008 / Page 15

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SAP 2008 / Page 16