Professional Documents
Culture Documents
Englewood, CO 80110
(303) 638-9599
Michael.Ibbotson80@gmail.com
PROFESSIONAL SUMMARY
Desk side support, refresh technician and computer, printer, fax and copier repair technician. Extensive
experience providing customer service to retail and other customers.
CERTIFICATIONS
A+ Certifications: CompTIA Core Service Technician: Windows and Macintosh-OS
SKILLS/SOFTWARE EXPERIENCE
Microsoft: Windows XP/Vista/Windows 7; Office Suite: Word, Excel, PowerPoint, Outlook; Server 2003/2008;
Exchange Server 2010+
TECHNICAL EXPERIENCE
Contract PC Installation Technician 01/2017 02/2017
Insight Global for CompuCom at US Bank
In refresh support: backed up old computers and deployed new computers on the network as well as
decommissioned PCs
SIGNIFICANT EXPERIENCE
Computer Technician
Martin Marietta Data Systems Englewood, CO
Configured, repaired IBM and Compaq PCs; HP and Epson printers part of roll-out of 7,000 computers
Manned help desk and had 50% closure rate on first-calls, saving department thousands of dollars in on-
site repairs
Provided on-site repair of computers and peripherals at all company locations
EDUCATION
Westwood College Denver North Denver, CO Graduated 12/2011
B.S., Information Technology: Systems Security
Emphasis in network security. Hands-on creation and troubleshooting of information technology
networking systems
Built and programmed Cisco LAN and WAN routing and switching circuits using the Cisco Command Line
Interface
Other courses/labs included Wireless Technologies, Active Directory, UNIX, LAN Security and more
Created comprehensive, company-specific security policy/plan which included risk management
considerations and an incident response plan