UN48J5500AFXZA Fast Track Troubleshooting Manual Rev 6/15/15cr

Part# Description Ver. Ver. Ver.

BN44-00703G SMPS TS01 VS02 VS04
SMPS
Main PCB BN59-01174D WIFI Module TS01 VS02 VS04
BN59-01223A Remote TS01 VS02 VS04
LVDS Cable BN94-08876A Main Board ------ VS02 -----
BN94-08238U Main board TS01 ----- -----
BN94-09124Z Main Board ------ ----- VS04
Jog BN95-02024A LCD panel TS01 VS02 VS04
Function BN96-30163A T-Con TS01 VS02 VS04
T-CON
WiFi Mod Speaker R Speaker L BT Mod BN96-30218F Bluetooth Mod TS01 TS02 VS04
BN96-30334J Speakers TS01 TS02 VS04
BN96-36274B LVDS CABLE TS01 TS02 VS04
BN96-35176A P-Function TS01 TS02 VS04

Support Information Service Bulletins/Tips

ASC Tech Support: (888) 751-4086
Option Byte Table
6/2/15 ASC20150601002 Abnormal Netflix Operation
BE Tech Support: (866) 894-0637 Freezes/not avail./not working. FIX: Firmware Update,
May also need to Reinstall Netflix (see bulletin) Factory Reset
GSPN: http://gspn3.samsungcsportal.com/
Type 48A6AF0V
HOT TIPS 6/1/15 ASC20150601001 A Sound Bar or A/V receiver Local Set US
connected to the TV does not play audio when the TV is
Verify TV has latest Firmware Updates found on playing video from a streaming application. FIX: SW Model 5500
samsung.com., unless related to a service Firmware Update BOM Model 5500
bulletin directed to GSPN. Check TV is left in
TUNER S_TDA18275A
auto update mode. Many new TV model issues TIPS: 4/30/15 2015 Option Bytes Table (download)
are firmware update related. This will prevent CH Table NONE
REDO.
ALL Repairs: Prior to service Check GSPN for latest Bulletins and to confirm part numbers.
- Download latest firmware onto a USB Stick from Samsung.com. Download from GSPN for Bulletin related updates.
 UN48J5500AFXZA Fast Track Troubleshooting Manual Rev 6/15/15cr

CNL802

CNL802 (to BLU)

CNM803
15 IF2 16 IF1
CNM803 SMPS to Main 13 NC 14 NC
11 1 - 12 NC
2 UD 1 A13V
9 NC 10 1+
4 PWM_BLU 3 A13V
7 2- 8 NC
6 PS_ON 5 A13V 5 NC 6 2+
8 GND 7 A13V 3 3- 4 NC
10 GND 9 GND 1 NC 2 3+

Power- Up Sequence / Test (TV Power On Problem) Jog Function Test (TV Power On Problem)
1. Check Standby: A13V (Always On) to Main Board. Measures 1. In STBY Check LED Ind. for 1.7Vdc and VCC for 3.3Vdc. If missing check the
between 7.5VDC & 12.7VDC (if missing Check AC Line fuse/replace STBY voltage from SMPS to Main Board. If STBY is OK suspect Main Board.
SMPS). 2. Check Jog Shuttle 5 SW Operation (Key 1 & Key 2) for command changes. If
2. Turn TV Power on: PS_ON .2Vdc (when off) to 3.3Vdc (turned on) incorrect suspect a stuck Jog switch which also holds data to Main preventing
if missing replace Main Board. operation.
3. Check SDA, SCL for effective 3.3Vdc (after power on)
3. The A13V is then raised to full voltage level 12.7VDC.
4. Check IR with Standard Remote command changes. (3.3V to 2,5V effective DC)
4. BLU_PWM (PWM_BLU): .9V~3.3Vdc . Backlight On/Off & Backlight
PWM signal Level Control. (.2V eff. dc at min. bright to 3.3V eff. dc Backlight Test: LED Panel Series Connection (TV Backlight Problem)
at max. bright) 1. Place TV in Forced Backlight On Mode
2. Check Screen for active backlight LEDs.
3. If no backlights, check minus & plus pins on the Panel Connector for drive
Forced Backlight/SMPS-On Mode: (TV Power On or
voltages to the Panel.
No Backlight Problem)
1. Disconnect Power Cord 4. If no pin voltages replace SMPS.
2. Disconnect wire harness from CNM803 5. The highest pin voltage is BL Drive Supply from SMPS.
3. Re-Connect Power Cord Remove Panel connector and measure again to compare. If voltage is high and
4. SMPS & LED Backlights should immediately turn on. stays the same high reading a string of Panel LEDs are open. Replace the Panel.
If the voltage is low and remains low the SMPS is defective.
 UN48J5500AFXZA Fast Track Troubleshooting Manual Rev 6/15/15cr

TROUBLESHOOTING VIDEO PROBLEMS :

Main Board TCON Board Panel

Start Up Logo Customer Picture Test 1

MUTE
147
MUTE
Mute 147 Mute Mute 147 Mute
Panel Ribbons
 If NG one side:

Video Operation
Video Operation
T-CON Board Status LEDs.

Both Generated
on Main Board.  All Status LEDs are On
 T-CON DC Supplies are OK  Swap Panel Ribbons
 If OK:  If problem moves to
 If noisy:
Check Source &  If one LED Off: other side

Customer Picture Cables
TCON Board (defective)
Replace defective
Test
Test other inputs Ribbon
 If all LEDs off:  If it stays same side
 If Noisy:
12V fuse on TCON, if open replace TCON
Replace TCON

T-Con Board Test
12Vdc from Main Board/LVDS/SMPS  Still NG

Panel
 BL OK but no or NG
Video

T-CON first

Panel
 UN48J5500AFXZA Fast Track Troubleshooting Manual Rev 6/15/15cr

AUDIO Troubleshooting: One Connect Models

Source TV Main Board Speakers

Audio Test
No Sound/Distorted

Menu/Audio/Speaker Settings/set to TV Speaker

Customer Menu/Support/activate SOUND TEST

 SOUND TEST Missing/Distorted  SOUND TEST OK

Speakers (compare resistance/quality)
Audio Source & Cables

TV Main Board (compare audio level out to speakers with multi meter)

Other Inputs
Replace defective speakers or Main Board

No HDMI Audio Optical Digital Out Errors

Source / Cable & Connectors
Red light from Optical Digital Out

EDID Write (Restores missing HDMI Audio) If missing check Mini Box/Cable. If OK replace TVs

Update firmware on TV (cover related bulletins) Main Board

If OK, replace Main Board.

EDID Write Factory Mode Factory Mode

1. Remove ALL HDMI connections Factory Remote Other Important Items to select:
Part No. AA81-00243A  Option (must set Option Bytes
2. Factory Mode/Control/EDID
3. Select EDID/OFF to ON (Right Arrow Key) 1. Power TV ON when replacing Main Board)
4. Select EDID WRITE ALL (Mute Key) 2. Select TV Source  Option/ Factory Reset (returns
5. Wait to Success (Right Arrow Key) 3. Info/Factory TV to out of box condition.
6. Confirm EDID WRITE ALL Success (Mute Key) 4. Use MENU for return Does not reset Apps)
Samsung IR Remote  SVC / Test Patterns
(Limited Operation)  SVC/Info/ ER Count (Important
Factory
1. TV Power Standby to check for errors. Note:
Remote
2. Mute/182/Power Resets to 0 with Factory Reset.
 UN48J5500AFXZA Fast Track Troubleshooting Manual Rev 6/15/15cr

Network Troubleshooting

TV Router Internet

TV to Router Failure Router to Network Failure

Check Network Status

Check Network Status

Wired & Wireless MAC Address in Customer Support

Menu.  Instruct the customer the TV has proper connection to
 No Wired MAC Address: Replace Main Board the router and is likely OK.
 No Wireless MAC Address:

Module cabling & voltages from Main Board.
Check other devices using network are OK. If they test
 If operating voltages are OK but signal is missing OK this does not mean the TV should be working.
Replace WiFi Module (WiFi/Bluetooth Module combo).
 Try another source (Hotspot) to test/show TV

Check proper security passcode
Network operation.

Check Wi-Fi signal strength at TV
(use WiFi Analyzer or similar App)
 Try another source (Hot spot or Test Router)

Check related Bulletins

Check Factory Mode / SVC / Info/ WiFi Error Count
(replace module for high error counts)
UN48J5500AFXZA Fast Track Troubleshooting Manual Rev 6/15/15cr
Smart Hub Connection Test

TV Router Internet / Samsung Server Samsung Apps

1) Network Test / Gateway Test
5) Samsung Apps Test
 Go to Menu > Support > Self Diagnosis >

2) DNS test
Smart Hub Connection Test: Begin Test

3) ISP Blocking



4) Samsung Server Test
If Smart Hub Test Fails:

Check Network Status (Menu / Network/ Network Status)
 Reset Smart Hub
 Apps Reset (Factory Mode / SVC / Reset / Apps Reset /Wait/Done/Soft Power Off)

If Netflix Issue:

Check Certificate & Netflix ESN Status in Factory Mode.

 If Certificate and ESN exists, CO, NfO, change the DNS to 8.8.8.8
 If Certificate is missing, C/ replace the TVs Main board.
 If ESN number is missing: NF/ do not replace the Main Board.
 Reset TV Clock and check for correct Time & Date. Netflix relies on correct settings..
 Reset Smart Hub. / Reset Apps In Factory Mode
 Go to TV Web Browser / Go to speedof.me / testmy.net

Check Speed for at least 5 Mbps (HD streaming) / 25 Mbps (4K Streaming)

Check Latency for less than 50ms
 UN48J5500AFXZA Fast Track Troubleshooting Manual Rev 6/15/15cr
P 1 2 3 4 5 6 2015 Models with separate WiFi Module / Bluetooth Module
NOTE: Some Models are WiFi Only - No Bluetooth
STBY 0 0 0 0 .8 0
Power ON 0 .04Vdc .04Vdc 5.3 3.3 3.3
Wi-Fi Wi-Fi Vdc Vdc Vdc
Eff. Sig Eff. Sig VCC

Pins 1 2 3 4 5 6 7 8 9 10
Standby 0 3,3 0 0 0V 0 5 3.3 0 3.3
Vdc VDC Vdc
. Wired MAC Address (error - replace Main Board)
Power ON 3.3 3.3 0 0 2V 1V 5 3.3 3.3 3.3
. Wireless MAC Address
Vdc Vdc BT Sig BT Sig. Vdc Vdc Vdc
4V P-P 4V P-P

. Bluetooth Address

- If Bluetooth Address or Wireless MAC Address errors exist

- Check BT & Wi-Fi Connector Voltages. If Voltages are OK and no BT or Wi-Fi Sigs. replace Module.

(SAMPLE)
Additional Specific Model Info: UN48J5500FXZA SMPS: Backlight (wired in series)

230Vdc (panel size dependent)

BL Supply measured at diode Stripe
(cathode). This will raise to approx
280Vdc with an open string of LEDs.
CNL802 (to BLU)
1 NC 9 NC
CM803 CNL802 2 3+ 10 1+
3 3- 11 1-
4 NC 12 NC
5 NC 13 NC
6 2+ 14 NC
7 2- 15 IF2
Wired at SMPS in Series. If one LED string goes out all are out, no backlight. 8 NC 16 IF1
3 LED Strings 3 2 1
- + - + - + Simplified BACKLIGHTS Test
Control Fixed Supply
1. Activate Backlights Disconnect Lead
Cable from Main to Power Supply.
LED Min Max Full B/L Panel Con. Sample
2. Measure BL Supply voltage at 1+ or at
Pins B/L B/L Test Removed 2- open
the supply diode cathode (stripe).
3- 130Vdc 95Vdc 88Vdc 0 0
3. Remove Panel connector and
3+ 174Vdc 151Vdc 144Vdc 0 0 measure again to compare.
2- 174Vdc 151Vdc 144Vdc 0 Opened 4. If voltage is high and stays the same
2+ 218Vdc 207Vdc 200Vdc 0 257Vdc high reading a string of Panel LEDs are open.
Replace the Panel.
1- 218Vdc 207Vdc 200Vdc 0 257Vdc
If the voltage is low and remains low the
1+ 241Vdc 235Vdc 230Vdc 275Vdc 279Vdc SMPS is defective.