NICOLE MICHELLE SMITH

nmsmith729@gmail.com | https://www.linkedin.com/in/nicole-smith-b4371437
https://twitter.com/nicdives | referralkey.com/leadershipmanagement
Cell (904) 377-0333

CAREER SUMMARY
>Regional leadership across the US with testament references available.
>Visual Management for 38 stores including successful Marketing events.
>Operations of 31 store builds start to finish with Profitable year following
>Recruiting talent, securing new teams across the country with highest
retention/promotions in the company! (80% for Management)
>Driving profits in the business positively affecting the P&L & T&E

EXPERIENCE
September 2002-2017 Tommy Bahama Seattle, WA
Specialty Retail 38 Outlet Stores Volume 40 million+

Outlet Group Manager Regional Manager District Manager Area Manager - Store Manager
Recruited, hired and set up training plans for over 300 employees
Coached & developed Store Management teams in a total of 38 stores
Created revenue and met bottom line for P&L for Annual forecasts
Ensured strategies for new promotion were implemented to move through product and
liquidate aged product.
Executed Visual direction for Outlet divisions 38 stores, +-$70million Division revenue
Traveling 90% of the time to stores across the US including Guam & Canada, NY, VA,
MD, SC, NC, AL, FL, NV, AZ, UT, CA, OR, WA and HI.
Experience with International travel in Canadian, Island & Asian Markets in addition to
familiarity regarding local customs and effective communication styles differing from the
US (Canadian Work permit)
Performed store visits to ensure front to back of house ran smoothly, efficiently and to
standards that keep in line with successful, productive and profit generating business
with the right people in the right places adhering to company standards.
Marketing each individual store to its surrounding demographic audience through media
types, grass root style Marketing & events in and out of the store.
Performed New store openings, scouted new real estate locations & created outline of
profit abilities if we moved forward. Opened 32 stores total.
Met with construction teams, design team and worked with GC on blueprint & Hardware
layouts as well as partnering during construction & final walk through.
Recruited, Set-up & operated job fairs, interviewing teams and hiring.
Created interior layout placements for stock and sales floor. Ordered fixtures & supplies.
Allocated & organized deliveries with warehouse during set up.
Spearheaded all in store payroll, Monthly Budgets, Divisions of responsibility & training
programs for all in store management.
Implemented pricing, system markdowns, small vendor buying, product distribution, sale
incentives and promotions and in store signage.
Won numerous years Payroll, profit and highest revenue increase sales awards!
Budgeted entire division Payroll and Sales increases for upcoming year for P&L for 10
years including the T&E budget layout
Planned, participated in and conducted various training groups for the Outlet Division
P&L management of Margin grossing highest margin net in the Outlet division
 Participated in various Corporate training
Member of the Corporate operations task force
Created receiving process that was corporately rolled out to all Outlet stores currently
Created visual and signage concept that was corporately rolled out to all outlet stores

SEPHORA Bellevue, WA
Oct 2015-Current P/TColor Artist Volume 22+ million

BCBG MaxAzria St. Augustine, FL

Nov 2001-Sep 2002 Store Manager Volume 2-3 million

Coach St. Augustine, FL

April 1999 Nov 2001 Associate Store Manager Volume 6-7 million

Image merchandising, NY St. Augustine, FL

March 1999 July 2000 Field Retail | Merchandiser Multi Store

Dillards Dept. store Jacksonville, FL

Sept 1997 March 1998 Estee Lauder Counter Manager Volume 1.5 million

Bloomingdales Short Hills, NJ

Sept 1994 Sept 1997 Visual Merchandiser | Estee Lauder Spa Services

Make-up Artist NYC & NJ

Freelance Make-up Artist (contract)
Worked with: Photo studios, Weddings, TV Studios, Models

Miracles Salon Edison, NJ

1990 1993 Licensed Technician

SKILLS
Windows, Microsoft word, Microsoft Office, Excel, Blue Cherry, Merch systems, Workday,
Day force, OKTA, Medallia, Service channel, Shift notes, Concur, Kronos, Linked In,
Facebook, Instagram, Twitter, Referrals, Anti-Harassment training, Power point
presentations, Delivered Group trainings and Meetings
The unique ability to immediately see past/through Obstacles and Issues in
Business and with the People to pinpoint the opportunity and quickly identify what
is needed to adjust and repair to correct or remove the obstacles and work to
strengthen the environment enabling optimum atmosphere, production and profit
in the workplace!
A self-employed Makeup artist & teacher from 1990 through present
EDUCATION
1988 Kearny High School Kearny, NJ
High School diploma two years early due to schooling overseas.
1989 Hair Fashion Institute N Plainfield, NJ
Technical Cosmetology License
OTHER
Management training courses, Human Resource training courses, Recruitment Training
and Development, Motivational training courses, Facilitator training
INTERESTS
Reading, International Commerce, Social Media gateways, Advanced/wreck & deep Dive certified
Scuba Diver, Travel, Art, Swimming, Yoga, Dance

REFERENCES: Several professional references furnished upon request