TQM and Six Sigma - Mid Term-2 50 Marks

Section-A Attempt any 5 (15 Marks)

1. Define quality. Discuss the various Gurus which have contributed towards quality
awareness among industry.
2. Describe the journey of quality from industrial revolution to total quality
management (TQM).
3. Who is responsible for quality? Discuss.
4. Discuss the roadmap of TQM which lead toward business growth.
5. What is Quality Management System? Currently which Quality Management
System (QMS) is applicable?
6. What do you understand by ISO? Discuss latest version of ISO.
7. A process produces the products with specifications 6+/- 0.5 cm. The average of
20 units inspected is 6.2 cm and standard deviation is 0.7. Calculate the Cpk.
8. Which are the charts used for defectives and defects respectively. Explain
Section- B Attempt any 5 (35 marks)
1- How to convert customer requirements in quality specifications, give one example?
2- Describe the steps to optimize a process parameters with the help of Taguchi
Method.
3- Discuss the seven basic quality tools. Give examples
4- What are the Indian Quality Awards, why the quality awards are promoted across
the organizations? Explain any one award with its criteria.
5- What are the three major International Quality Awards? Explain any one
International Quality Award in detail.
6- One can identify the probable failures in the design of a product. What approach
can be applied to identify these failures
Section- C Attempt any two (20 Marks)
1. What do you understand by Six sigma? In six sigma, what are the two
methodologies? What are the various tools/ techniques can be applied in 5
different phases of six sigma?
2. A quality control inspector at the Cocoa Fizz soft drink company has taken twenty-five
samples with four observations each of the volume of bottles filled. The data and the
computed means are shown in the table. If the standard deviation of the bottling operation
is 0.14 ounces, use this information to develop control limits of three standard deviations
for the bottling operation.
3. A production manager at a tire manufacturing plant has inspected the number of defective
tires in twenty random samples with twenty observations each. Following are the number
of defective tires found in each sample: Construct a three-sigma control chart (z 3) with
this information.