Service Booklet 3 - 3 Final Version 12052010

ervice Booklet
Subject to modification Copyright Whirlpool corp. Service Competence Center Europe Rev. 3.3
Authors : J. Reinhardt / R. Schuricht / B. Wilken / S.Stoll
Whirlpool Europe
Service Competence Centre
Service Booklet Version 3.3

Fabric Care 12.05.10
Handling of test programs and failure codes for
Front loader, Top loader and Dryer with control boards
Wave Domino, Tiny, Omega, Gamma, SC1, EUROSTAR
Content:
Flowcharts how to start the test programs
Flowcharts about test program steps
Picture of each control board
Failure codes description
This document is only intended for qualified technicians who are aware of the
respective safety regulations.
Subject to modifications.
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Whirlpool Europe
Service Competence Centre
Service Booklet Version 3.3

Fabric Care
Table of contents Page
Domino / Wave Test cycle 3-5
Domino / Wave failure codes 5-27
Domino connection 28
Tiny Domino test cycle 29-30
Tiny Domino failure codes 21-34
Omega front and top loader 35-38
Omega front and top loader connection 39
Gamma Delta 40-41
Gamma connection 42
Omega LCDA 43-44
Omega LCDA connection 45
SC1 VBL 46-48
SC1 VBL connection 49
SC1 EBL LCD 50-53
SC1 EBL LCD connection 54
EUROSTAR 55-63
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Domino and Wave Service Test Cycle
Rear view Front view
Rear view Front view
DOMINO G DOMINO C DOMINO G DOMINO C Wave
eSAM UI 4 eSAM UI 4 eSAM 7 pin
Starting Test cycle
Appliances with Rotary knob Appliances with Push button
Version 1 Version 2
Run Test Program only without Laundry. Run Test Program only without Laundry.
Switch On the appliance. Switch On the appliance.
Close the Door. Close the Door.
Select the first mechanically available position of the rotary program selector on the left of the Select the DRAIN program (Press Drain/Reset button)
OFF position Push TEMPERATURE button 4 times within 5 seconds for ServiceTest.
(usually DRAIN or SPIN)
If the test program does not start, assure that the Central Control Unit is properly reset (e.g. start drain
Push Reset button 4 times within 5 seconds for ServiceTest. cycle and reset drain cycle)
Repeat instructions above
If the test program does not start, assure that the Central Control Unit is properly reset (e.g. start drain If still not possible to start test program, run complete drain cycle and repeat instructions above.
cycle and reset drain cycle) It is important to switch off and on the appliance between the trials to start the test program.
Repeat instructions above Wait until display properly light up to start push button activation.
If still not possible to start test program, run complete drain cycle and repeat instructions above.
It is important to switch off and on the appliance between the trials to start the test program. Rapid advance
Wait until display properly light up to start push button activation. In order to advance to the next step (available only on service test) push Drain/Reset button 2 times.
Rapid advance
In order to advance to the next step (available only on service test) push Reset push button 2 times.
-3-
Service Program flow
Digit1, Description of the
LED_Status Digits * ICON - Phases Vertical LEDs Check to perform
Digit2 ** Program Flow

Icons are switched
on and off in a
sequence from left
The Door is Locked. CCU detects:
to right and back.
The CCU is performing the SelfTest F05, F13, F02, F08, F12, F14, F21, F23,
F26
Fill 15 Hot valve (only if HotFill Technician:

appliance) check the Valve activation
Fill 15 in Prewash check the Dispenser function
Fill 15 in Mainwash check the Pressoswitch
Fill 15 in PW + MW (Softener)
Fill by MW to LevelWash CCU detects:
Start of Steamer Test F40, F41, F42
Technician:
check Heating Element activation
The Heating Element is switched ON check if the Motor is reversing
Motor is reversing
CCU detects:
F06, F07, F27
Technician:
check drain Pump activation
The DrainPump is switched ON until
check Pressoswitch operation
the LevelWash = OFF + 5
check if the Motor is reversing
Motor is reversing.
End of Steamer Test
CCU detects:
F06, F07, F27, F03, F43
Technician:
check if the Motor is running at max.
The Motor is driven to maximum speed
speed. check Drain Pump activation
Drain Pump is ON.
CCU detects:
F06, F07, F28
-4-
Technician:
check if the Door is Unlocked
Motor is switched OFF
Door is Unlocked.
CCU detects:
F13
* Digits1,2, (the left on) are executing an animation ** Digits of Rest time are executing an animation, Digits of Speed are OFF
Steamer Test Description

The Steamer test will run in parallel with the washer test program starting from step C1 up to step C3 according to the diagram below.
In summary the test of the steamer consists of activating the heater without water for 30s and detect the temperature increase though the NTC, confirming that the steam
heater element, NTC, fuses and cables are working properly. Then turn off the heater and turn on the steam valve by 1 minute and detect that the valve is working by
verifying the temperature decrease due to cooling effect of water injected into the steamer tube.
If any failure is detected during the Steamer test, the test program will be interrupted and the appropriate failure will be displayed according to the failure table.
Steamer Temperature
Time
Steam
heater Steam valve
Test program phase C0 C1 C2 C3 C4 C5
F43 - Steamer Valve failure

F42 - Steamer Heater failure
F40 - Communication failure
F41 - Steamer Expansion board failure
F42 - Steamer NTC failure
-5-
DOMINO & WAVE Failure Codes
Appliance Failure indication Failure indication Failure indication
behaviour on Status LEDs on Digits on Icons or LEDs Explanation and recommended Procedure
Appliance is dead / No failure indication. No failure indication. No failure indication. Potential Causes
Appliance can not be Check voltage at house hold socket and check, if appliance plug is properly connected
switched on to house hold socket.
Check mechanical interfaces of CCU (= Central Control Unit) and mains switch:
Appliance is CCU properly mounted to control panel, knob and shaft properly mounted to CCU, ...
sometimes dead => mount the components properly.
Check wiring connections on RFI filter and CCU => plug connectors (if harness
Software hung-up, damaged: replace harness).
Appliance stuck Check if mains voltage available on CCU:
In case of appliance Switch OFF mains switch, disconnect connector PRS2 on CCU (pressure switch
does not properly end connector) and switch ON mains switch.
cycle see also F13. Measure voltage between the 2 pins of PRS2 on CCU: ca. 80 - 150VAC
If no voltage available:
Check if mains switch is working (including mechanical interface).
Check if voltage available on connector IF2 on CCU.
If mains voltage available:
Read out failure code.
If failure is not F14, F60-F63: reprogram variant file.
If F60-63, then check for NTC and NTC harness short circuit (see F05).
If not successful: replace CCU.
In case of "endless operation" situations: replace CCU.
Remark:
see also F13 - in this case the appliances can look dead for some minutes.
Check for intermitted situation (appliance sometimes dead ):

Check mains switch / rotary selector for mechanical damages (e.g. broken latches
between housing parts lead to internally intermitted connection): push and pull
carefully on the connector and check if mains switch / selector housing can be moved
=> if rotary selector damaged, then replace CCU.
Siphon problem No failure indication. No failure indication. No failure indication. Potential Causes
Appliance fills water, but Check proper installation of outlet hose:
water does not remain in correct height of outlet hose and correct fixation of outlet hose on rear panel (for
appliance. appliances with outlet hose exit in bottom area)
This happens without no tight connection between outlet hose and house hold waste water pipe
drain pump activation. (ventilation between outlet hose and house hold pipe must be possible)
-6-
Appliance does not No failure indication. No failure indication. No failure indication. Check motor function
spin => If motor is not running at all: check for Motor failure F06
Appliance does not spin => If motor is running:
at all Potential Causes
Appliance does not spin Unbalance measurement can lead to repeated laundry distribution ramps to come down
under certain conditions with measured unbalance. Depending on the model it can be a high number of retrials.
This is necessary to avoid mechanical damages of the appliance due to spinning with
Poor spinning too high unbalance. If it is not possible to reach an acceptable unbalance level with the
performance / high distribution retrials, the appliance will not spin.
rest moisture content Small loads and especially single pieces are more critical than middle and large loads
=> check with customer for load conditions instruct customer
Long wash cycle In case of selecting Drain&Spin-Program, the unbalance measurement is more critical,
because information from the wash cycle is missing. Therefor is a higher probability for
retrials in the distribution ramps and eventually for failing spinning at all. Check with
customer, if Drain&Spin-Cycle was selected or if a complete washing program was
selected.
Check situation for water ring or foam see next points from Foam routine
Mains frequency variation can have negative impact on unbalance detection. If the
frequency variation is limited to a short period, it will lead to additional retrials for
distribution. In case of permanent frequency variation, it can lead to no spinning after
number of retrials is expired.
Appliance stops The appliance has Possible display Explanations:

during cycle and several algorithms behaviours during the a) Foam routine
continues and finishes implemented which stop stop time: If during ramp-up for spinning intermediate spins or final spin the wash level L1 of the
the cycle without failure the operation during a Remaining time frozen pressure switch is switched due to water ring, foam or partly blocked outlet system (foreign
indication while and continue the Animation running objects, wrong assembly of internal or external hoses, etc.) the foam routine is started.
cycle once a disturbing The foam routine has 2 functionalities:
Long wash cycle condition is not available Display brightness up for some models 1) If during ramp-up the wash level of the pressure switch is reached, then the motor is
anymore. and down in case of stopped and the drain pump is running for 30 sec. If during these 30 sec. the empty
These algorithms shall display blinking foam routine level L0 of the Pressure Switch is reached, the ramp-up is repeated. Depending on the
help to avoid failure : of remaining time model, this can happen up to 3 or 5 times.
modes and give the blinking 2) If the empty level is not reached during these 30 sec. draining or if it is the 3 rd/5th
appliance a self-repair- repetition of step 1, the 2nd functionality is started. The motor and drain pump are
possibility. stopped for 10 min. Afterwards the drain pump is switched on again for maximum 4
min. Than motor starts reversing with very gentle duty cycle, and several liters of water
are filled to reduce foam and detergent concentration. After 2 additional min. of gentle
reversing, the water is drained out again. The complete sequence can be repeated up
to 5 times. In case of 5 repetition (ca. 1,5 hours increase of wash cycle duration) the
failure code F18 or Fod is displayed.
-7-
Potential Causes
Check all points from drain pump failure F03 poor performance of outlet system leads
to this behaviour
Instruct customer for detergent dosage
b) Undervoltage / Brown out

Some appliances (only newest control unit generation of Wave, production start Q2/2010 or
later) have this feature implemented. When the mains voltage is becoming too low, normally
the appliance goes to a failure mode because motor, drain pump or valve do not work
anymore. The possible failure modes are Motor/Tacho Failure F06, Drain Failure F03 or Fill
failure F01.
The Brown out function wants to avoid this. If the mains voltage is too low (range is 192V to
180V depending on fluctuation), the appliance stops and waits until mains voltage is back
again in the proper range to continue the cycle.
Appliance stops No failure indication. No failure indication. No failure indication. Potential Causes
during cycle / goes to Check doorlock and wires to doorlock: if door locking contact opens during cycle the
pause mode appliance stops and goes to pause mode after some sec.
Check points for F13
Read out failure code
Run service test program
Check points for water inlet and water outlet (see F01 and F03)
Check all wiring connections
Long wash cycle No failure indication. No failure indication. No failure indication. Beside of the possible causes mentioned aboved:
Since energy and water consumption become more and more important, wash cycles can
become 4 hours and longer, because this helps to save water and energy. These long cycle
durations are intended and not a failure condition. => customer to be instructed.
-8-
Failure around water During normal cycle During normal cycle During normal cycle Fill Failure
filling execution execution execution No water enters the machine or no detection that water enters the machine
(Pressure switch switching to level wash L1 not detected).
Appliance does not fill If the control does not detect that the pressure switch reaches the wash level L1 within 6
min. filling, the valves will be turned off and the LED "Water Tap" will be switched ON.
Appliance fills only little Remaining Time The Control is in Pause Mode. After pressing the "Start" button, the cycle will restart. If
water quantity water is filling (and if pressure switch switching to wash level is detected within 6 min.), the
cycle will run.
Appliance fills very high
water level and cycle Potential Causes
does not run => During Service Test During Service Test During Service Test Attention: There can be a very high water level in the appliance
appliance does not
detect that water is in If there is no or only little water in the unit:
Make sure that the water tap is fully opened.
Siphon problem (see In case of Hotfill make sure that both water taps are fully opened.
above) Check for plugged or kinked inlet hoses and for dirt in the filter (screen) of the inlet
valve(s) and at the inlet hose - water tap connection(s)
More failures around Verify inlet valve operation
filling: During normal cycle Check valve resistance (ca. 3,4kOhm ... 4,4kOhm)
see F24 Overflow execution Verify CCU operation (180V-230V on valve(s))
Verify wire harness connections to: Inlet Valves, Pressure Switch and CCU
Too high water level In case of winding short circuit of the valve (can also result in open circuit of valve coil)
during operation and/or valve triac short circuit => change valve and CCU
Check the harness connections for traces of overload/damages => change cable set in
case of damages.
During service Test:
Verify that the appliance has no siphon problem (see above).
Verify proper mounting of hose between dispenser and tub (not twisted, no kinking, ..)
If there is water in the unit:

Check for proper operation of the pressure switch contacts (without water: 11-14 open,
11-12 closed, with water: 11-14 closed, 11-12 open).
Check the electrical resistance of the pressure switch for open and closed contacts
If pressure switch does not have 11-14 closed:
A) not enough water to reach wash level => check points above
B) enough water for wash level => continue below
If water fills ok:
Verify that Pressure Switch Hose is in good condition and properly connected to Tub
and Pressure switch, verify that there is no hole in pressure hose, verify that there is
no kinking or siphon in pressure hose and verify that there's no water drop in the
pressure hose
Verify that air trap is not blocked or leaking.
Integrated air trap of EUREKA wash unit can have air leakages in case of bad wash
unit welding (also without visible water leakage)
Check all hoses for possible leaks
Verify that the appliance has no siphon problem (see above).
-9-
Water leakage in Aquastop Failure

appliance detected If the Aquastop contact on the bottom tray of the appliance is closed for more than 30 sec.,
an Aquastop Failure will be detected. In an Aquastop condition, the drain pump will operate
for 3 to 6 min. Afterwards the drain pump is off and the door unlocked.
Potential Causes
If there is water in the bottom tray of the appliance:
Check all hoses for any leakage
also possible: Check if there was an overfoaming due to too much detergent used
Check the tub for any leakage
If there is no water in the Bottom tray
Check if the Aquastop Switch or wiring has a short circuit
Verify CCU and pressure switch operation:
Attention: For disconnecting and reconnecting connectors => unplug appliance from
mains!
This failure code can also be generated by Pump Triac Short Circuit / welded Pump
relay or pressure switch with blocked overflow contact.
- Disconnect Aquastop switch from CCU
- Disconnect Pressure switch overflow (edge connector) from CCU
- Pump still running with both connectors off?
- => If yes: change CCU.
- => If no: reconnect pressure switch connector.
- Pump is running?
- => If yes: verify pressure switch function including overflow contact
- If pressure switch is ok, then change aquastop switch
If no failure can be found, then change Aquastop switch
- 10 -
Failure around water During normal cycle During normal cycle During normal cycle Drain failure
draining Execution Execution Execution If the control does not detect that the pressure switch switches to empty level L0 within 4
min. draining, the pump will be turned off and the LED/Icon "Clean Filter" will be switched
Appliance does not drain ON.
Remaining Time
Drain pump works, but The Control is in Pause Mode. After pressing the "Start" button, the cycle will continue. If
does not get water out water can be drained out (and if pressure switch switching to empty level L0 is detected
e.g due to too much During Service Test During Service Test During Service Test within 4 min.), the cycle will continue.
foam (overdosing of
detergent), air in outlet Potential Causes
system, blocked outlet Check the drain pump filter for foreign objects
system... Check the drain hose (inside and outside of appliance) and make sure it is not kinked
or plugged by foreign objects (e.g. coins can travel back and forward and rotate in the
Water is drained out and drain hose).
cycle stops => appliance Check the electrical connections at pump and CCU and make sure pump is running.
does not detect that During normal cycle Rast 2.5 connector on drain pump: Verify that locking latch of the connector is not
water is drained out Execution broken, check the position of the pins in the terminal connector of the pump, check the
position of the plastic wall between the pins in the terminal connector of the pump.
Siphon problem (see Check the electrical resistance of the Drain Pump (ca. 140 170 Ohm)
above) In case of winding short circuit of the pump (can also result in open circuit of pump
winding) => change pump and CCU
During Service Test case of damages.
Verify CCU operation (230V at pump)
A blocked pump rotor might also lead to damaged Control Unit.
This failure can also be generated by too much foam in wash phase see also F18
(Foam) description and instruct customer for detergent dosage
Check Eco ball for blockage
Check tub and hose between tub and pump for foreign objects (object can travel back
and forward in the appliance). Check for correct mounting of hose between tub and
pump (not twisted, correct orientation, proper shape).
Check for air trap blockage
11-12 closed, with water 11-14 closed, 11-12 open).
Verify Pressure Switch Hose: no kinking in pressure hose, no water drop in the
pressure hose, no hole, no siphon in the pressure switch hose.
Check for high noise level during pump operation
Check for damages of pump: mechanical damages, deformations on plastics of pump
housing, pump motor cover not in correct position, pump motor fixation not ok, blocked
or partly blocked pump rotor, ...)
Check for Siphon problem (see above)
Check proper leveling of appliance
Check equalization tank for proper ventilation (tank and hoses not blocked)
- 11 -
Too Long Heat Time, too low temperature increase during heating
If the water temperature is not increasing over 35C during 40 min. of the first heating step
in the cycle the CCU will display this Error.
Potential Causes
Check the electrical resistance of the Heater (ca. 22 - 30Ohm). => If out of this range,
then replace heater.
Check Wire Harness connections to the Heater, NTC and CCU. => Plug correctly. If
harness defect, then replace harness.
Check the electrical resistance of the NTC (20C = ca. 14,8kOhm, 30C = ca.
9,8kOhm, 40C = ca. 6,6kOhm).
Failure can also occure, when NTC resistance is not changing with temperature
=> check NTC by immersing into hot water, after some sec. resistance change must
be visible. => If NTC is defect, then replace heater with NTC.
Check CCU operation (ca. 230V on heater). => Run test program. If the water level is
higher than the working level and the CCU doesnt deliver ca. 230V at the heater
connector in the test program, then replace the CCU.
Check points for F08 and F12 for Heater circuit failure.
If inlet water temperature is very low and the load is very high it might be possible that
the failure is shown without component defect. => Run test program. If the heater
works in test program, then instruct customer.
Steamer appliances: check proper function of external heater relay.
=> Plug connectors correctly. If the harness is defect, then replace it.
=> If the external heater relay is defect, then replace it.
Water Temperature Sensor Error

If the water temperature sensor is out of range, F05 is displayed.
The lower resistance limit is ca. 0,9kOhm which corresponds to a temperature above 100C
and the upper resistance limit is ca. 41kOhm which corresponds to a temperature below
0C.
Potential Causes
In cases of extreme temperature conditions it might be possible, that the failure is
shown without defect component.
Check the Water NTC resistance with and without water in the wash unit (ca. 20C =
14,8kOhm, 30C = 9,8kOhm, 40C = 6,6kOhm). => If the NTC is defect, then replace
the heater incl. NTC.
Check wiring and connections to NTC and CCU. => Plug correctly. If the harness is
defect, then replace it
NTC short circuit (NTC or wiring to NTC): appliance is dead at switch on read failure
code from EEROM: class B failure (F60-63). => Replace harness or heater incl. NTC
resp.
If the failure code from the EEPROM is read out with NTC cable unplugged, it is
possible that F05 is stored as last failure, but just because the NTC cable was
unplugged during initialization of Control Unit.
- 12 -
Drum does not rotate Drive Motor Error or Tachometer Error

The failure is declared when the CCU expects a speed signal coming from the tachometer
of the Motor, but there is no tacho feedback or unreadable tacho signal.
If the Motor can not turn due to Motor defect, if the Motor is blocked / stalled or if the motor
can not run due to open motor harness connection, the failure code is also F06, because
the Control unit can not distinguish between missing tacho signal due to missing motor
movement and missing tacho signal due to defect tachometer or open tacho wiring.
Potential Causes
F06 is also used for Check wire harness connections between the Motor and CCU (and Motor Control Unit,
appliances with CIM / if available) => plug correctly; if harness damaged, replace harness.
BPM / Direct Drive Check Motor internal wires => if internal wires defect: change motor.
drive system (external Check resistances of the Motor according to the technical data of SI.
Motor control unit) Resistance of the tachometer circuit between 10 and 210 Ohm (depending on Motor
supplier)
Resistance of windings between 0,6Ohm and 6Ohm (depending on Motor and Motor
supplier) => if resistances out of SI range: change motor.
Check for drum blockage (also laundry can block the drum), noise or friction during
drum rotation => remove reason for blockage.
Check condition of Motor brushes (damages, worn brushes, blocked springs, loose fit,
broken) and sparking of Motor brushes (during wash and rinse only little sparking
allowed), inspect collector (surface must be even, no segments lift off, clean collector
with pumice stone)
=> replace the brushes, if collector ok
=> replace Motor, if collector not ok
Check for water traces on the Motor and Motor connector, check for water leakages
=> remove reason for water leakages and replace motor and motor harness.
Check the mechanical drive system:
- quality and tension of belt =>replace the belt or/and correct the belt tension,
- fixation of Motor => fix the motor,
- fixation of drum pulley => fix the drum pulley.
If Motor does not run and resistance of all windings and tacho are ok as well as
harness connections are ok => replace CCU (Universal motor) or Motor Control Unit
(CIM drive system)
If failure is not permanent / not reproducible reason can be:

Especially if mixed with random F07, but also if only F06: check harness wires to Motor
and Motor internal wires for internal intermitted interruption (wire insulation still ok, but
strands inside broken)
Activation of thermal protector of Motor (e.g. after drum blockage or due overload with
several consecutive cycles and/or heavy load and/or high ambient temperature >40C)
High load in cycles with high water level (e.g. Delicate cycle is designed for small load,
if used with full load terry towel water level is much too high) => instruct customer.
- 13 -
Undervoltage situation and overload situation (Motor does not reach speed)
In case of strong undervoltage situation F06 is a typical reaction, because motor does
not start anymore => no action.
Domino CCUs with production date after Q3/07:

Improvements implemented with latest CCU versions (status July 2008).
Status September 2009: Additional improvements are planned.
Motor Control Triac Error

The CCU has detected a short circuit in the motor control triac.
If the Motor triac is damaged, the failure is permanent and reproducible.
Potential Causes
Check CCU by running Test Program
F07 is also used for If failure is permanent:
appliances with CIM / For appliances with Universal motor: replace CCU
BPM / Direct Drive
For appliances with CIM drive system: replace Motor Control Unit
drive system (external
Motor Control Unit)
If failure is not permanent / not reproducible reason can be:
Check the mechanical drive system:
- quality and tension of belt => replace the belt or/and correct the belt tension,
- fixation of Motor => fix the motor,
- fixation of drum pulley => fix the drum pulley.
Check condition of Motor brushes (damages, worn brushes, blocked springs, loose fit,
broken) and sparking of Motor brushes (during wash and rinse only little sparking
allowed), inspect collector (surface must be even, no segments lift off, clean collector
with pumice stone)
=> replace the brushes, if collector ok
=> replace Motor, if collector not ok
Especially if mixed with random F06, but also if only F07: check harness wires to Motor
and Motor internal wires for internal intermitted interruption (wire insulation still ok, but
strands inside broken)
A strong undervoltage situation / fluctuating mains voltage might create also F07 since
the control gives more power to the motor to make it starting. If suddenly the motor
starts up and goes fast up in speed it can run into the F07 failure detection.
Domino CCUs with production date after Q3/07:

Improvements implemented with latest CCU versions (status July 2008)
- 14 -
Heater Circuit Error

The main control has detected a heater circuit failure. These failure modes are checked
before the cycle starts and at the end of the cycle. Please check always all points,
independent if Failure indication is F08 or F12.
Potential Causes
Check the wiring connectors to the heater, CCU and pressure switch, replace the
cable set in case of traces of overheating or damages
Check resistance of heater terminals to ground => if < 10MOhm, then replace heater.
Check resistance of the heater (22 .. 30Ohm) => if open circuit, then replace heater.
Push and pull a little on the terminals during this measurement to check if Heater has
internally intermitted contact.
F08: If heater terminals are moving during this operation or contact intermitted => replace
Open circuit in heater heater.
circuit Turn the drum and check if the drum is touching the heater (noise) => if heater
damaged or scratched, then replace heater. Eliminate reason for touching.
Check for water traces in heater connector area or corrosion in the flange area
=> check for water leakages (Water drops in area of heater contact create this failure
mode, the failure is not permanent in this case.) => remove reason of water leakage.
Check the resistance of the heater connectors to ground WITH WATER in the
appliance (> 10Mohm) => if the tub is untight, then remove the reason.
F12:
Reduced insulation Check the CCU for proper operation (e.g. not opening or not closing heater relay leads
resistance to PE also to F12 or F08 indication, 230V on heater). => replace CCU.
(Protective earth) Check Pressure switch for proper function (in case of no water: 11-14 open + 11-12
closed, in case of water: 11-14 closed + 11-12 open) and check resistance of open and
closed contacts. Not opening or closing pressure switch contacts or improper
resistance values for open or closed contact can also lead to F12 or F08 indication.
=> replace pressure switch.
Check for proper water level
Check water level according to the technical data of SI.
At reset level of the pressure switch: water must be visible in the drum
Verify that pressure switch hose is in good condition and properly connected to tub and
pressure switch, verify that there is no hole in pressure hose, verify that there is no
kinking or siphon in pressure hose and verify that there's no water drop in the pressure
hose
Verify that air trap is not blocked. (Eventually see also other points of fill failure F01
and drain failure F03) => remove the reason for the untightness etc.
When heater is disassembled, check if the heater support is still ok
If heater has strong traces of calcification (can drop off) or if bigger fabric particles are
wrapped around heater tube => replace heater.
In case of small fabric particles wrapped around heater tube, remove them.
If the heater has traces of mechanical damages (foreign objects in wash unit, drum
contact, corrosion, deformation of tubes ...) => replace the heater.
- 15 -
If heater has open circuit, but no strong calcification or soil layer or if heater has traces
of mechanical damages: Check for foreign objects in the wash unit, in the hose
between tub and pump and in the pump filter (socks lead to open fuse, trapped laundry
pieces can lead to open fuse or mechanical damages, other foreign objects e.g. metal
parts like coins or screws lead to mechanical damages) and check point for foam
below in heater failure description => replace heater and remove the origin of defect.
Check for bellow gap in case of sock in the wash unit => remove sock.
If heater has open circuit and strong calcification layer => replace heater and instruct
customer to use more detergent (dosage according detergent manufacturer
recommandation for water hardness, soil level and load size).
If heater has open circuit and strong soil level => replace heater and instruct customer
to use pre-wash and adequate detergent dosage in case of very dirty laundry
Foam can lead to open fuse of heater: => replace heater.
If strong foam was available => instruct customer to use less detergent (dosage
according detergent manufacturer recommandation for water hardness, soil level and
load size)
To check for remaining detergent deposits in washer (which can generate repeated
failure of open fuse):
Start cotton cycle without laundry and detergent (select lowest possible temperature).
Check for foam generation under this condition for 10 min.
If no foam available: cancel cycle
If foam available: instruct customer to finish cycle in order to rinse appliance and use
adequate detergent dosage in future.
Steamer appliance: check for proper function of separate heater relay => replace
separate heater relay or regarding harnesses.
If with all these checks no failure can be found:
For F12: If no failure can be detected, recommandation is to change the heater.

The insulation resistance of the heater can be reduced under certain conditions like long
wash cycles and is not easily reproducible after the heater has dried.
For F08: If F08 indication is not permanent / not reproducible, replace CCU with latest
version (Software improvement after September 09).
- 16 -
Only for appliances with Undervoltage condition (only for CIM appliances with external Motor control Unit)
CIM / BPM / Direct Drive The Motor Control Unit has detected a too low mains voltage (circa 170V). It is not a defect
drive system of any component.
(external Motor control Potential Causes
unit) Check mains voltage supply
Only for appliances with Overtemperature of Motor control unit (only for CIM appliances with external Motor
CIM / BPM / Direct Drive Control Unit)
drive system The Motor Control Unit has detected a too high temperature.
unit) Check for drum blockage (also laundry can block the drum), noise or friction during
drum rotation =>remove blockage or reason for noise or friction
Check for overload situation with several consecutive cycles and/or heavy load and/or
high ambient temperature => instruct customer
If failure is permanent:
Check Motor for defect (see F06)
Check Motor Control Unit defect
Only for appliances with Initialisation failure of Motor Control Unit (only for CIM appliances with external Motor
CIM / BPM / Direct Drive Control Unit)
drive system Motor Control Unit failed during self-test
unit) Check harness wires between CCU and Motor Control Unit
=> plug harness correctly or replace harness
Check harness wires between Motor Control Unit and Motor
=> plug harness correctly or replace harness
Check motor for defect (see F06) and check motor internal wires => replace motor
As additional help, check this start-up behaviour:

Attention, it might be difficult to hear the relay clicks (especially the Front Loader BPM
appliance shall be open for this check, because the Motor control unit is integrated in the
Motor)
Start cycle,
doorlock has to lock
relay for Motor Control Unit on CCU has to close click-noise => if no click-noise from
CCU and the Motor Control Unit is not supplied by mains voltage, then replace CCU
Motor Control Unit self-test starts automatically as soon as it is connected to voltage
Motor Control Unit self-test was successful when its relay switches check for click-
noise
=> if no click-noise from Motor Control Unit, then replace the Motor control unit (for
Front loader BPM appliance: replace the motor with integrated Motor control unit).
- 17 -
Appliance can not lock At cycle start: (Can not lock at cycle At cycle start: Doorlock failure
the door LED Door open flashing start: Only during Icon Door open is ON
for 10 sec. Service Test) Doorlock can not lock at cycle start:
Appliance can not Door Open Icon is ON after start / Door Open LED is ON after start
unlock the door Not all control units If the CCU is not able to lock the Door of the washer after program start within 20 sec. (new:
show F13 for customer Wave starting Q2/2010: 8sec.), CCU is going to selection mode (LED of start/pause button
Appliance does not or service test program. is flashing)
start the cycle Partly only visible that
cycle does not start or At the end of Program Doorlock can not unlock at cycle end:
Appliance does not does not properly end. (only some versions) and F13 indication, if appliance or CCU production date between Q3/07 and ca. Q2/10.
properly end the cycle At the end of Program in Service Test: No Failure indication, but endless remaining time 1 min. / cycle does not go to end mode, if
(does not go to "end", (only some versions) production date before Q3/07.
endless remaining and in Service test:
time 1 min., ...) => see Special behaviour for Domino CCUs with production date after Q3/07 and 1st generation of
false detection of F13 at Domino and Wave (until ca. Q2/10):
1st generation of Wave If CCU is not able to unlock the door at the end of program in 240 sec. (4 min.), F13 will be
displayed.
After switch OFF of the appliance and switch ON the machine again (without waiting for the
At cycle start: unlocking of the doorlock) the CCU tries to unlock the Doorlock for 240 sec. all LEDs and
LED Door open flashing Display will be OFF during this phase. If unlocking is again not successful within 240
for 10 sec. sec., Failure Code F13 will appear again.
Attention for wiring:

DOMINO Control unit with push-pull doorlock (CORE08/CORE09 Aesthetic) has wires to
DSS3.3 and DSS3.2 inversed compared to DOMINO with normal Delta doorlock and
Toploader doorlock.
At the end of Program WAVE Control Unit (next generation of DOMINO) has on control unit side inversed pinning
(only some versions) and for doorlock DSS3.3 and DSS3.2 compared to Domino => parallel wiring with CORE 08 /
in Service test: CORE 09 push-pull doorlock (and future doorlocks), but crossed wires with normal Delta
doorlock and Toploader doorlocks (until they will be replaced by new doorlocks).
If the failure code is present at service intervention:

If the CCU is not able to unlock the door at the end of program in 240 sec. (4 min.), F13 will
be displayed and the CCU is locking the doorlock again.
If the appliance is in this condition, do the following check:
- switch the appliance OFF (mains switch)
- wait until doorlock has unlocked (up to 5 min.) try from time to time to open the door
a) If after 5 min. the doorlock has still not unlocked => push strongly on door frame / lid in
area of door hook in direction of closing the door / lid => Is it now unlocked? If not, hit on
door frame in the door hook area (front loader) / hit on the lid in door hook area (top loader)
=> Is it now unlocked?
If the doorlock has unlocked only after pushing / hitting => the root cause is the mechanical
interface. If now door is still locked, it can be a defect doorlock or a mechanical interface
issue.
b) If doorlock has unlocked by itself, but after more than 3,5 min. => doorlock is out of spec
and has to be replaced
- 18 -
c) If doorlock has unlocked in shorter a time than 3,5 min.:

- open the door and remove the laundry
- switch ON the appliance with open door
- rotate the drum by hand for more than 10 sec. (immediately after switching ON the
appliance => if F13 appears => false failure detection => see below
- if F13 does not appear with drum rotation => wait 4 min. => if F13 appear after 4 min.
=> false failure detection => see below
If no failure could be found with this test sequence:
Mechanical interface issues, unlocking time out of spec or false failure detection are still
possible.
General investigations for Failures around Doorlock:
Potential Causes
CCU can not switch off anymore the doorlock

- Close the door and switch ON the appliance
- Do NOT press the start button
- Check if the door gets locked in this condition => If yes, press cancel/reset button for more
than 3 sec. and switch OFF the appliance. Wait until the doorlock is unlocked
again (several min.). When unlocked, open and close door.
- Switch ON the appliance, but again do NOT press the start button
- If the doorlock is locked after some sec. without having the start button pressed
=> the CCU is defect
Doorlock does not lock / cycle does not start

Check if the Door is closed properly.
Check if there is a mechanical problem on the Door Lock system, Door and Door hook.
The Doorlock can only lock, if the door hook has moved the doorlock slider deep enough
inside the doorlock.
For improving the door adjustment:
- Lift carefully the door a little bit while the door is open
- Instruct the customer to push the door closed before starting a cycle
Check the harness between the CCU and the Door Lock
Start the Service program. If the problem persists the Error Code F13 will be displayed.
Check CCU operation (230V at supply of PTC). Check if doorlock contact is electrically
closed after some sec. of 230V on PTC.
In case of short circuit in doorlock (check for deformation on doorlock, can also result in
open circuit in doorlock) change doorlock and CCU.
case of damages.
Check for water traces on the doorlock and change doorlock and cable set, if traces of
damages by water
- 19 -
Doorlock does not unlock at end of cycle:

Check if there is a mechanical problem on the Door Lock system, Door and Door hook.
The Doorlock can only unlock, if the door hook has moved the doorlock slider deep
enough inside the doorlock.
For improving the door adjustment:
- Lift carefully the door a little bit while the door is open
- Instruct the customer to push the door closed at the end of the cycle, if door does not
unlocked by itself
Check for water traces on the doorlock and change doorlock and cable set, if traces of
damages by water
For Domino CCUs with production date after Q3/07 timeout for Unlocking time is 4min.
For controls versions before Q3/07 the unlocking timeout is 10min.
For Wave controls starting ca. Q2/10, the unlocking time is 6min => see F29
If doorlock does not unlock within 3,5 min. => replace the doorlock
Remark: If the supply time for the doorlock PTC is just some minutes, the unlocking time
is shorter than if the supply time is 2 hours, additionally the unlocking time can vary a lot.
Therefor only for Domino CCUs with production date after Q3/07:
Replace the doorlock
Adjust the door (see above)
And check next point (Polarity of mains plug => false detection of F13)
False F13 detection (only at the end of the cycle):

=> False F13 detections are solved in all appliances after October 2009
=> EUREKA appliances have solved the issue since Q2/2008
=> New information from March 2010: even with algorithm to prevent false alarm
implement, failure condition can probably still occure
The doorlock IS UNLOCKED at the end of the cycle, but still failure is displayed or cycle
does not properly go to end mode or failure can not be produced and therefor not clear
which condition applies
Check polarity of appliance:
- Check on RFI Filter with mains testing screwdriver / mains tester, if Line (230V) is
connected on RFI Filter terminal marked with L.
Check if 2-pole connector on RFI Filter and 2-pole connector from RFI-Filter on Central
Control Unit are assembled correctly (locking latches of connectors locked in connector
frames).
- With this polarity false detections of F13 are possible:
inverse polarity at mains input by changing polarity of single connectors of the power
cord on the RFI Filter
(=> ATTENTION: unplug appliance before touching the single connectors!!!)
- If Line (230V) is already connected to RFI Filter terminal marked with N (and wiring
between RFI Filter and CCU is properly done and not inversed, see above) do NOT
change the polarity of the mains supply!! => change the doorlock
- Check for proper grounding of appliance: House hold socket and cabinet of appliance
Re-check behaviour of appliance: Does failure code still occure? Does cycle properly goes
to end mode? If issue is not solved: check Drive Motor for excessive current leakage.
- 20 -
(Eventually Icon Door If CCU detects a defect of the doorlock triac, F13 is displayed
open is ON) This check is done at start of cycle, during the cycle and at the end of the cycle.
NEW compared to Domino and 1st generation of Wave: F13 only for triac issues on CCU
at Wave TCP and
Wave II Potential Causes
Check the wiring / harness between the CCU and the Door Lock
CCU defect
If Doorlock can not lock => see points above.
EEPROM Error
The CCU reads the variant file data from the EEPROM memory on the CCU. The data in
the EEPROM is stored with a check-sum. During data reading the CCU compares the data
with the check-sum.
If the CCU detects an inconsistancy, the failure code is shown.
Potential Causes
A power peak, voltage variation or interrupts (mains disturbance) may cause this error:
Run the Service test Program. This will perform a complete check of the EEPROM
If the failure is detected during the Service Test replace the CCU (high risk that the
Hardware is (pre-) damaged in this case)
Remark:
The CCU can not detect if a wrong variant file is programmed. Therefor a wrong variant file
will not result in F14.
Toploader with Drum- During service During service During service Drum Up Circuit Failure ( only for TOPLOADERS with DRUM UP Circuit )
up: Test Test Test If the CCU is not detecting the Drum Up switch closing during Motor rotation this failure is
Drum door is not in displayed. This Error is detected ONLY during the Test Program
upper position at end
of cycle Potential Causes
Check position of magnet (on drum pulley) => fix or replace electromagnetic device.
Check position of reed sensor (on wash unit) => fix or replace reed sensor.
Check wiring connection between reed sensor and CCU => plug connector or replace
wiring.
Check the resistance of the reed sensor (open or closed contact) by unplugging sensor
wiring on CCU - to check on connector for open / closed contact, rotate drum during
measurement.
Instruct customer, that the drum up system doesnt work in 100% of the wash cycles.
- 21 -
Bad spin performance Foam detected During the Wash Cycle
Long wash cycle If the CCU is not able to drain out the water after washing or not able to spin after several
also: trial this alarm Code is displayed
Foam
Potential Causes
Customer used too much detergent
Failure can also happen due to reduced performance of outlet system:
Check all points from drain pump failure F03
Check points from Foam routine without failure indication
Only for appliances with Relay for Motor Control Unit on CCU defect
CIM / BPM / Direct Drive
drive system The CCU has detected, that the Relay to switch the Motor Control Unit ON and OFF is
(external Motor control defect (open circuit or short circuit). This relay is on the CCU.
unit)
Potential Causes
Check appliance function
Run service Test program
- 22 -
User Interface Communication Error
User Interface (detected only with Smart user interfaces = User interfaces with 4 pin connection to CCU
and ATTENTION: not all smart User interfaces are able to show F21)
Communication failure
If the communication between user interface module and CCU is disturbed, this Error is
Cycle / option displayed.
selection not If the failure is displayed on the digits of the display module, the display module is not able
(properly) working to talk to the CCU. If the failure is displayed on the status LED of the CCU, then it is not
able to contact the Display module.
Appliance does not (only some controls (only some User It is also possible that both boards show failure - then it is most probably connection issue.
start, cycle can not be show communication interfaces show Failure code is displayed after ca. 5min. during normal operation.
cancelled failure, otherwise no communication failure,
Potential Causes
failure indication) otherwise no failure
Appliance does not Check wiring connection between CCU and display module (check all wires for
indication)
react on User continuity and check pins inside connectors.). => plug connector or replace wiring.
interaction If one of the wires is interrupted it might still work / partly work.
Check wire routing between CCU and User interface: separate User interface cable set
from motor wires (should not run in parallel and should not touch). If appropriate
(only some User improve routing.
interfaces show
communication failure, 4-pole connection on User interface:
otherwise no failure Attention HIGH VOLTAGE 5V connected to 230V
indication) Pin 1 (pin next to the PCB slot for connector keying): 5V (generated by CCU)
Pin 2: Clock (generated by CCU)
Pin 3: Data (generated by CCU and / or Userinterface or other devices, if connected)
Pin 4: GND (generated by CCU)
Measure 5V between pins 1 and 4. If not 5V, then change CCU.

Measure ca. 2.5V between pins 2 and 4. If not ca. 2.5V, then change CCU.
If failure code is shown:

on display module: indicates that it cannot communicate with CCU => Check CCU,
replace CCU. If failure still present, replace display module.
on CCU LEDs: CCU indicates that it cannot communicate with display module =>
Check display module, replace display module. If failure still present, replace CCU.
Other failures for UIs:
Cycle / option selection does not (properly) work or cycle does not start or can not be
cancelled:
Check mechanical interfaces (push button actuation, PCBs in correct position, shaft of
rotary selector in correct position and orientation, ...) => improve mechanics.
If wrong variant file was programmed, this can lead to User Interface issues
=> update variant file (read out failure code before reprogramming).
Appliance does not react on User interaction:
Reset appliance.
If still not ok, reprogramming variant file can solve the issue (read out failure code
before reprogramming).
Instruct customer for usage (not pushing too often and too fast on buttons, ...).
- 23 -
Only for appliances with Communication failure between CCU and Motor Control Unit (only for CIM appliances
CIM / BPM / Direct drive with external Motor Control Unit)
Drive system
unit) Check harness / connections between CCU and Motor Control Unit (communication
wires)
Check Motor Control Unit function
Check CCU function
Pressure switch Failure

Without failure This failure code can be also generated by a defect heater or a defect drain pump or bad
indication: harness connections to heater or drain pump.
To exclude the drain pump and the heater as root cause, please check:
Too low water level => 1. Check if the drain pump is running and check for foreign objects in the filter (see F03)
low wash performance 2. Inverse the mains plug polarity (by turning the mains plug or by changing polarity of
single connectors of the power cord on the RFI Filter => ATTENTION: unplug
Too high water level => appliance from mains before touching the single connectors!!!)
Too high water If with inversed polarity failure code remains F23, continue with checks for Pressure
consumption, Motor switch. If with inversed polarity failure code changes to F12, check for Heater failure
overload F12.
Pressure switch failure:

If the CCU can not properly read the OPEN or CLOSED status of the pressure switch
contacts or if the CCU detects during the wash cycle that the pressure switch contact for the
wash level L1 (11-14) and the pressure switch contact for level "empty drum L0" (11-12) are
CLOSED or OPEN simultanously for 10 sec., this failure will be displayed.
Potential Causes
Check the wiring connections between the pressure switch and the CCU (2 connectors
on pressure switch and 2 connectors on CCU)
11-12 closed, with water: 11-14 closed, 11-12 open).
without and with water.
Start the Service program. If the problem persists the Error Code F23 will be displayed.
If no issue found, check other points from hydraulic system like blocked air trap or
blocked pressure switch hose (see failure F01 and F03)
Remark: First appliances with analogue pressure sensor = APS (and Wave CCU) will show
F23 as failure indication for the analogue pressure sensor
- 24 -
Other pressure switch issues:

Too low water level
Check for proper water level according to the technical data of SI.
At reset level of the pressure switch: water must be visible in the drum.
Verify that Pressure Switch Hose is in good condition and properly connected to Tub
and Pressure switch, verify that there is no hole in pressure hose, verify that there is
no kinking or siphon in pressure hose and verify that there's no water drop in the
pressure hose
Verify that air trap is not blocked
Check for proper appliance leveling and proper feet adjustment
Check other points for fill failure F01 and drain failure F03
Too high water level

Check air trap and pressure switch hose for tightness => see also F01.
unit welding (also without visible water leakage).
Check for proper appliance leveling and proper feet adjustment.
Too high water level in OverFlow Failure

appliance detected If the Overflow contact on the pressure switch is closed, the drain pump is switched on for
45 sec. The overflow failure will occure, if the overflow contact is closed the 5 th time. In an
Overflow condition the Door will remain locked and the Drain Pump will run in intervall
mode.
Potential Causes
Check the Inlet Valve for proper shut off. => If defect, then replace the valve.
In case of permanent operation of valve due to valve triac short circuit on CCU =>
change CCU and valve.
Check the drain hose and make sure it is not plugged or kinked.
Check / replace Wire Harness connections to Drain Pump, Pressure Switch and CCU.
Check / Clean Drain Pump Filter of foreign objects.
Check for Drain Pump Failure F03.
Check the Pressure switch for proper operation (including overflow contact).
Check air trap and pressure switch hose for (air) leakages and replace if needed =>
see also F01.
unit welding (also without visible water leakage).
- 25 -
Only during Only during Only during Factory Test Timeout in Factory test program
Factory Test Factory Test This failure code is shown, if in the factory test program the test duration is expired.
In the past (before Domino) also during service test program:
If service technician has to push a button to come to the next step or to confirm something,
F25 was shown, when the button actuation was not done before the timeout expired.
Action: start again test program.
Pump Driver Failure

If the CCU detects during the wash cycle that the triac of the pump is defective it will display
this failure.
Potential Causes
Pump Triac defect
Check the resistance of the pressure switch contacts (including Overflow contact) and
the check the Aquastop switch. A failure of the pressure switch and the Aquastop
switch could also cause the Code.
=> If pressure switch defect, then replace it.
=> If Aquastop switch defect, then replace it.
If Pressure switch and Aquastop OK, start Service test to check the CCU.
=> If failure occures, then replace the CCU.
Drum rotates only in Only during Only during Only during Service Test Reversing relay failure
one direction ServiceTest ServiceTest (most models) If the CCU detects that the motor rotates only in one direction this failure is displayed.
(most models) (most models)
Potential Causes
Check the harness to the motor. => plug harness correctly, if needed: replace it.
Check the CCU => replace CCU or motor control unit resp.
- 26 -
Motor speed during Only during Only during Only during ServiceTest Tapped Field Failure
spinning goes up and ServiceTest ServiceTest (most models) If the CCU is not able to switch ON the tapped field of the Motor, this failure Code is
down (most models) (most models) displayed.
Motor does not reach Potential Causes

final spin speed Check if the correct motor is build in => replace motor if necessary.
Check the resistances of rotor and stator of the Motor acc. to technical data of SI =>
Bad spin performance replace motor if necessary due to SI ranges.
Check the harness between Motor and CCU => plug connectors, replace harness.
If the wrong variant file was programmed this failure can occure => reprogram variant
file and check again (read out failure code before reprogramming).
If the points above are OK, replace CCU.
Doorlock does not Doorlock unlocking timeout is expired, can not unlock, mechanical issue
unlock
Potential Causes
Check if there is a mechanical problem on the Door Lock system (also Door and Door
hook)
Check the wiring / harness between the CCU and the Door Lock
Start the Service program. If the problem persists the Error Code F29 or FdL will be
displayed
WAVE TCP (1st Software revision in production):
or Doorlock Timeout is 4 minutes, but can be expired 2x within the last 16 cycles. If 3rd
occurance in 16 cycles: F29 or FdL is displayed
FdL The appliance is locked during the failure mode. The appliance can start new cycle without
waiting for doorlock unlocking. For unloading the laundry, customer must wait for unlocking
(ca. 4 minutes).
at WAVE TCP and
WAVE II IMPORTANT: To delete the failure, the test program has to be run (until the end) after
doorlock is replaced. Reprogramming the variant file is also deleting the failure.
For Domino and 1st One of these actions must be done otherwise the failure will come back!!
generation of Domino,
WAVE II (since Production start) and WAVE TCP (from 2nd Software revision onwards
this is F13.
probably in Q2/2010):
Doorlock Timeout is increased to 6 minutes. F29 or FdL is declared at 1 st occurance, the
doorlock is not locked during failure conditions.
It is not necessary that the service technician deletes the failure.
See also False Alarm for F13 at Domino and 1st generation of WAVE
- 27 -
Only for Toploader Blocked Drum Detected (only for Top Loaders)
The Control Unit performs the "blocked drum test" after cycle start and after pause mode
when the doorlock was unlocked. The background is to check, if the customer did properly
close the drum door or if the drum door is open and blocking the drum movement.
The control unit evaluates the tacho signal from the Motor for this check.
Potential Causes
Check the Drum doors, if failure code is shown:
also possible: Check whether drum doors are properly closed.
Check the Belt position. => Correct belt position, if needed.
Check the F06 Failure Case. If Motor or tacho or Motor circuit on CCU / Motor Control
Unit fail in the moment of blocked drum detection, the failure code F31 is displayed
and not F06.
Steamer Appliance Steamer Control Unit Communication failure or low ambient Temperature
If there is no communication between the CCU and the Steamer Control Unit (= Myst
Expansion Board or "MEB") or if the ambient temperature is lower than 5C, this failure
code is displayed.
Potential Causes
Check if there is power at MEB CU2 connector => plug connectors, replace harness.
Check the communication wiring connections => plug connectors, replace harness.
Check if the ambient temperature is higher than 5C. => If not, wait for higher ambient
temperature. This function avoid steaming with ice in the hoses, which would easily
cause damages of the hoses.
If failure code occures at start of service test program, the last cycle was not properly
finished. Run a drain cycle, wait until drain cycle is completely finished and start
service test program again.
If all points above ok and F40 happens again => replace the Steamer Control Unit.
Steamer Appliance Steamer Control Unit Failure

If there is any failure detected at the Steamer Control Unit (= Myst Expansion Board or
"MEB") this failure code is displayed.
Potential Causes
Check if there is power at MEB CU2 connector: If ok => replace Steamer Control Unit.
- 28 -
Steamer Appliance Steamer Component failure

If any failure at the steamer component or at the steamer NTC is detected, this failure code
will be displayed.
Potential Causes
Disconnect appliance from mains for all checks on steamer:
Check the harness between steamer, steamer NTC and the Steamer Control Unit =>
plug connectors, replace harness.
Check if there is a fuse or resetable thermostat in open state and check the electrical
resistance of the steamer heater (unplug connector HSG3 from Steamer Control Unit,
measure resistance between pin 1 and pin 3 of connector: ca. 48..59Ohm - measure at
harness connector and not at PCB header)
Check if the steamer NTC is not in open or short circuit state
Check if the steamer hoses are properly connected.
Check if the steamer tube is not blocked
Check water NTC (in wash unit) and wiring connections (see F04 and F05)
Replace Steamer component if failure found or not
Steamer Appliance Steamer Valve failure

If there is no water supply or the steamer valve does not open, this failure code will be
displayed
Potential Causes
Check if the water supply for the appliance is completely opened.
Check the harness connection between the Steamer control unit and the steamer
valve => plug connectors, replace harness.
Check if all hoses are connected without leakages => eliminate leakage.
Check function of Steamer Control Unit: run service test program and measure,
whether 230V are available at Steamer Valve. If not, replace Stemer Control Unit.
Verify steam valve operation. If it is defect, then change the steam valve.
Appliance is dead / CCU failure

does not start Only for Domino CCUs with production date after Q3/07:
to The CCU has detected an internal failure.
Read out failure code with SAM. If F60, F61, F62 or F63 is displayed.
Check for F05, if NTC or NTC wiring is in short circuit.
If NTC is ok, change CCU.
- 29 -
Domino connection
Drain Pump Radio Interference Filter Pressostat Pressostat

DP 2.1 - 2.2 IF 2.1 - 2.2 PRS 2.1 - 2.2 PR 2.1 - 2.2
Rast 2.5 Rast 5 Rast 5 Rast 2.5
power max 16A power
P 40W
Valve Aquastop
Prewash AQS 2.1 - 2.2
VPW 3.1 3.3 Rast 2.5
Rast 2.5 power
max 0.1A
Valve Mainwash Drum Up
VW 3.1 3.3 DU 3.1 - 3.3
Rast 2.5 Rast 2.5
max 0.1A
Valve Hotfill NTC

VHF 3.1 3.3 SET 2.1 - 2.2
Rast 2.5 Rast 2.5
max 0.1A
Motor User Interface
M 7.1 7.7 UI 4.1 4.4
Rast 2.5 Rast 2.5
power
max 5A
Door Lock Heating Element Motor
DSS 3.1 3.3 HE 2.1 - 2.2 MX 12.1
Rast 2.5 Rast 5 12.12
power max 10A Rast 2.5
max 4A
- 30 -
TINY Domino Service Test Cycle
TINY DOMINO
Front view Rear view
SAM SERVICE
Starting Test cycle
Switch on the appliance.

Close the door.
Select the AIRING program
Press the Push Button GENTLE 3 times within 5 seconds - for appliances with FLD (Front Light Display) or driers built after Sept.07 press in addition the START button - for Service Test.
The test program does not run automatically from one to the other step. Advance to the next step by pressing START button.
How to leave the test program

- Interruption of the mains supply for a minimum time of 2 seconds
- Open door
- Turn rotary selector
- Last step of test program is reached and START button is pushed once more
If the test program does not start, assure that the 5s time window for push button activation starts when the appliance is switched on. Wait until display properly light up to start push button activation.
- 31 -
Service program flow
Description of the
LED_Status Digits * Front Light Display Check to perform
Program Flow
Motor: ON, short reversing rev-x
Heating Element: ON, cycle heat-x
Display and Button Test: ON
Humidity Input Test: OFF
Pump and Float Switch Test: ON (not for Air vented) Factory Test Program 1
Heater Wiring Test: OFF
Fluff Detection Test: OFF
NTCs Test: ON
Resistors have to be connected to the humidity sensor

Door must be closed or door switch blocked
LEDs indicate measured humidity level due to following table:

2
Resistance LED OPT1 (Gentle) LED Failure 2 (Fluff Filter) Humidity Measurement Test
250 kOhm ON OFF
1130 kOhm ON ON
3700 kOhm OFF ON
open circuit OFF OFF
Motor: ON, ccw

Heating Element: OFF
Motor ccw
3
Motor: ON, cw
Heating Element: OFF
Motor cw
4
Heating Element: ON, 100 %
Motor: ON, cw
Heating Element full power
5
Heating Element: ON, 78 % (35 ON, 10 OFF)
Motor: ON, cw
Heating Element reduced power
6
Description see Display 2
Humidity Measurement Test

7
Display of last failure/error code

LAST
Last failure code is displayed
ERROR
EXIT Go to programming phase Leave test program

- 32 -
Failure Codes TINY DOMINO
Appliance Failure indication Failure
behaviour on Status LEDs indication Failure indication on FLD Explanation and recommended procedure
on Digits
Appliances can not be EEPROM failure
started
flashing red LEDs F 02 Potential Causes:
Disturbance in the EEPROM re-program with SAM
Check by the technician
Unplug the dryer more than 3s and re-plug it. Carry out the safety reset procedure as
described. (refer to bottom)
Put selector in OFF position
Start a new cycle with wet laundry
If all electrical connections are correct, re-program the board with SAM module (only
valid for controls which have been produced after week 41/2007)
Appliances can not be NTC 1 failure / position in condensation driers in the air channel, for air vented driers
started in the bottom assembly
flashing red LEDs F 05
Potential Causes:
NTC 1 out of tolerance, short or open circuit
Ambient temperatures below 5C.
Put selector in OFF position

Unplug the dryer
Clean the fluff filter
Check the electrical connections between NTC 1 and control unit
Check if the dryer is not placed in a too cold room (ambient temperature under 5C
can show this defect. Furthermore to avoid safety issues e.g. : water freezing inside of
the dryer )
If the NTC 1 is out of tolerance carry out the safety reset procedure as described.
(refer to bottom)
Plug the dryer
Start a new cycle with wet laundry
- 33 -
Appliances can not be NTC 2 failure / position heater
started
NTC 2 out of tolerance, short or open circuit
Stop of airflow inside the dryer during the heating phase.
Reset Put selector on OFF position with door open to cool down the dryer if needed.
Check the electrical connections between NTC 2 and control unit

Check the rotation of motor during some minutes.
Check if the blower wheel is correct.
Check the heating element.
Check fluff filter is clean
Check heat exchanger is clean
Check water container is empty
Appliances can not be Broken Belt Detection (safety failure)

started In Front Light Display models
flashing red LEDs not present Potential Causes:
Belt broken
Malfunction of idler, belt tension too loose / strong
Reed sensor cant detect drum revolutions
Check if the belt is no broken

Check tension of the belt and the functionality of the idler
Check the correct positioning of reed sensor and magnet. The correct alignment of
these parts is between 2mm and 15mm.
Check the connection between reed sensor and controls
Check the function of the motor
Guarantee the drum is not overloaded, when the drier is running without laundry there
was an issue with the quantity of load.
- 34 -
Appliances can not be Heater relay in short circuit (safety failure)
started
Short circuit of heater
Welded heater relay
Check the rotation of motor and fan wheel during operation because during the drying
cycle this defect can occur due to a blocking of the motor.
Check if the heater stops after 10s in the test program. If not, the relay is welded,
please replace the controls.
Check the electrical connections and values of heater.
Safety reset procedure needed if shortage was cause (refer to bottom)
Appliances can not be Humidity Sensor Error

started
Disturbance of signal flow between controls and humidity module

Check humidity sensor and / or electrical connections
Check humidity module function and / or electrical connections
Check continuity of strips of sensor
Check if you have no fluff in the sensor housing ( between the strip )
Change humidity board if the issue remaining.
Re-program the board with SAM module (only valid for controls which have been
produced after week 41/2007)
Safety Reset Procedure
Within 10 sec the following sequence must be performed
1. turn program selector in 6 oclock position (down)

2. push start button three times
3. turn selector one position CW (airing program)
4. push start button three times
- 35 -
Failures and Indication LEDs TINY DOMINO
Appliance Failure indication Failure
behaviour on Status LEDs indication Failure indication on FLD Explanation and recommended procedure
on Digits
Appliances indicates The indication of the LED heat exchanger is to remind the customer every 30 cycles to
maintanace / cleaning clean the heat exchanger with water.
of heat exchanger Heat exchanger
LED on
What is to do?
Put selector in position

Push start button 3 sec ( LED starts fast flashing and switch off after the time elapsed)
For all controls produced after week 41/2007 the heat exchanger indication will be reset
after the next cycle by it self.
Appliances indicates The indication of the LED fluff filter is to ask the customer to clean the fluff filter.
clean fluff filter
Fluff filter LED on What is to do?
Assure the fluff filter is completely clean

Check if there are no blocking parts or fluff in the area of the heat exchanger
Dismantle the heater and guarantee the correct and working condition of screws and
seal
Check the heater and the heater channel is not blocked by fluff
Check value of NTC
Check seal of bottom bulkhead and air channel bottom
In case of remaining fluff filter indication replace the heater
Appliances indicates The indication of the LED water container full is to ask the customer to empty the water
water container full container
Drier will work 10 Water Container

minutes and stops LED on What is to do?
working
Empty water container
Check pump
Check pump is operating 60 sec. after a drying cycle was started
Check floating switch
Check wiring between pump and controls
Re-program the board with SAM module (only valid for controls which have been
produced after week 41/2007)
- 36 -
Drier stops turning Drier stops turning for 35 sec. before the drying cycle has finished. This occurs in air
drum for vented driers 2 minutes and in condensation driers 8 minutes before the program cycle has
approximately 1 min. finished.
before the drying cycle
has finished.
What is to do?
Nothing, in order to avoid a severe electrical defect, this safety routine has been
implemented. The safety routine is checking the heater relay is not welded. All dryers
produced after week 41/2007 are equipped with this safety routine.
Wet laundry after end Insufficient drying result

of cycle.
What is to do?
Check that fabrics of laundry fits to the selected program

Dont mix laundry with different fabrics
Check spin speed is higher than 800 rpm
Guarantee minimum load (3 towels / 1kg)
Check with ohmmeter if sensor is plugged in correctly
Check in the housing of sensor is no fluff between the sensor strips
Check humidity module
Check heater
Update the EEPROM file by the latest version of .hex file
If issue is remaining order service kit for converting from single into double coil heater
- 37 -
OMEGA Front and Toploader Test Program 4619 712 37701-04
1 Select program Drain
2 Start test program Push prewash option 4 times within 5 seconds

Indication Cx
3 Indication elements DIGITS rest time Indicate current program step

DIGITS temperature Indicate current program step
LED water tap FLASHING
LED start ON
LED program flow FLASHING
4 Go to next step Push prewash option twice
5 Finish test program Move the program selector from the DRAIN position
Attention: Use the test program only without laundry!
Temperature Drum
Rest Time Indication Function Duration Checked
Indication rhythm
Door Lock
C0 C00 Lock the door Until the door is locked Function,
Drum Up Switch
Fill, current
C1 C1 dispenser position
Until L1 is reached Flowmeter
Move dispenser
C2 C02 motor to prewash
Dispenser
C3 C03 Fill (cold + hot) L1 + 30"
Drum CW
C4 C04 Movement 10 ..15" Motor
54 rpm
Drum CW
C5 C05 Wash + Heat max 90 (50) + 1 min Heater
54 rpm
Drum CW
C6 C06 Drain L1
54 rpm
Drum CCW
C7 C07 Ramp 15" Motor
Ramp 54 - 90 rpm
Drum CCW
C8 C08 Spin (max speed) 240" Motor
max speed
If failure occurs The test program is stopped

Buzzer will beep 30 "
Speed LEDs are flashing
Failure indication on rest time digits and/or temperature digits see next page
- 38 -
OMEGA Front and Toploader Test Program 4619 712 37701-04
DIGITS DIGITS
Detected failure To be checked
Temperature Rest Time
Water Tap / Valve /

FH FH No water inlet
Flowmeter / Pressostat
Aquastop Switch /
FA FA Aquastop failure
Overflow contact Pressostat
FP FP Drain failure Drain Pump / Pressostat
F5 F05 NTC failure (SC / OC) NTC
Tachometer failure
F6 F06 (no motor movement detected)
Motor, Tachometer
F7 F07 Triac short circuit detection Control Board, Motor
F 10 F10 Temperature sensor defect Motor Control Unit, Motor
Valve, Flowmeter,Pump,
F 09 F09 Overflow condition
Pressostat,
F 12 F12 Heater safety failure Heater, Control Board
F 13 F13 Dispenser circuit failure Dispenser actuator
F 14 F14 EEPROM failure Control Board
Top loader only

F 15 F15 Drum up failure Drum up sensor /Control
Board
Communication failure control

F21/F22 F21/F22 board-user board, only for BK-VBL, Control Board, User Board
LCD appliances
ACCESS only
Pressostat
F 32 F 32 Switching contacts for L1 or Pressostat / Cable harness
overflow contacts are defective
Pressostat
Pressostat / Cable harness /
F 33 F 33 Open circuit, Switching contacts do
Control board
not close in the defined time frame
- 39 -
Door lock error
A door lock error occurs if the door Door lock actuator / Wiring
F dl F dl cannot be locked. The control board to door lock / Door lock
will try to lock the door 6 timts mechanics
before displayind the error
Door Unlock error
A door unlock error occurs if the
Door lock actuator / Wiring
door cannot be unlocked. The
F du F du control board will try to unlock the
to door lock / Door lock
mechanics
door 6 times before displaying the
error
In the failure state all actuators are switched OFF. The mains relays are opened.
Exception: During aquastop/overflow failure the drain pump is switched ON.
The ERROR state is canceled if the program selector is set to OFF position.
- 40 -
OMEGA DELTA Test Program 4619 712 37701-04
Failure detection:
Detected in Detection Indicati

Description
step time on
FILLING No flowmeter pulses detected at the beginning of the step. 60" FH
FILLING If the level 1 is not switched ON after a certain time. 8 min FH
If the aquastop switch = ON: (drain pump = ON; wait 60")

ALL 60" FA
If aquastop switch = ON (drain pump = ON; failure mode)
If the overflow contact = ON: (drain pump = ON; wait 60")

ALL 60" FA
If the overflow contact = ON (drain pump = ON; failure mode)
DRAINING If the level 1 is not switched OFF after 4 min. of draining. 4 min FP
HEATING NTC value = 0 // NTC values > 36 kOhm 10" F5
HEATING Heating element interrupted (not connected) 10" F8
ALL (except Heating relay sticked closed.

10" F12
HEATING) Heater sc to ground.
ALL No tacho signal. Failure is declared after 10 trials. 10 min F6
ALL Triac short circuit detected. Failure is declared after 10 trials. 10 min F7
No (wrong) feedback from the dispenser contact

FILLING 5min F13
during movement of the dispenser.
ALL Wrong data read from internal EEPROM. 30" F14
No communication control board and user board

ALL 2 min F21
(on smart = BK VBL, LCD appliances)
No communication control board and motor control unit

ALL 2 min F11
(on chopper appliances)
Overdosage detection
If the contact pressostat overdosage contact = ON then stop
spinning.
SPINNING
Drain until the level foam contact = OFF. Reset timing. Restart
current peak.
Max 3 repeats
If the contact door lock = OFF (door not locked)
SPINNING
then no spinning performed
If the contact door lock = OFF (door not locked)

HEATING
then max. temperature = 40
Temperature sensor defect on motor control unit

ALL 2" F10
(only chopper)
- 41 -
- 42 -
GAMMA DELTA Test Program 4619 712 69521
1 Select program Drain
2 Start test program Press PB3 (Prewash) 4 times during 5"

then press PB Start
3 Indication elements red safety LEDs on

Start delay LEDs on
or rest time digits on
Start LED flashing
4 Go to next step Push the button below the flashing LED
5 Finish test program Move the program selector from the DRAIN position
Attention: Use the test program only without laundry !

Testprogram Flow
Step digits press buttons ... ..within indication LEDs check
left side on, left half of LEDs, door

1 left 3 on 4x prewash 1x Start
Start is flashing lock, valves
right side on,
2 right 2 on 1x Start 60" right half of LEDs
Start is flashing
5 Start delay LEDs on,
3 C1 1x Start 60" prewash fill, cold valve
lowest is flashing
4 C2 1x PB1 or PB7 60" Eco is flashing hot fill
Prewash is flashing,
5 C3 1x PB2 or PB7 60" mainwash fill
wash is on
Rinse is flashing,
6 C4 1x PB3 60" bleach fill
Intensive is on
7 C5 1x PB4 60" Rinse hold is flashing softener fill
safety LEDs on, reversing relay, motor,

8 C6 1x PB5 60"
Start is flashing NTC, heater
9 C7 wait till L1 Start is flashing L1
safety LEDs on,

1x Start or PB Temp
10 temperature Start is flashing or water leakage
if available
wash is flashing
lowest speed LED on,
11 C9 / CA 1x Start or PB Temp pump, L1, L0
spin on
spin is flashing,
12 Cb wait till L0 is reached 300" motor
lower 3 speed LEDs on
spin is flashing,
13 CC 1x PB6 300" End is flashing, regarded tapped field relay
speed on
End is flashing,
14 Cd 1x PB7
Reset on
If failure occurs: The test program is stopped

The spin speed LEDs are flashing
- 43 -
Temperature indication during the heating step

spin speed LEDs NTC temperature
max 50 - 102 C
40 - 50 C
30 - 40 C
20 - 30 C
0 -2,5 - 20 C
Failure codes for Whirlpool GAMMA timer

failure indication failure Detected failure To be checked
Rinse Hold
Prewash
Wash
Rinse
Spin
FH No water inlet Water Tap / Valve / Pressostat
FA Aquastop failure Aquastop switch
FP Drain failure Drain pump / Pressostat
F05 NTC failure, open / short circuit NTC / Wiring

Tachometer failure
F06 Motor / Tachometer
(no motor movement detected)
F07 Triac short circuit detection Control Unit / Motor
F08 Heating element, open circuit Heating element / Relay / Wiring
F12 Heating element, short circuit Heating element / Relay / Wiring
F13 Dispenser, open / short circuit Dispenser actuator / Wiring
F14 EEPROM failure Control Unit

Communication failure between
F21 Control Unit / Display
Control Unit and Display
Heating element,
F23 Heating element / Wiring / Pressostat
Pressostat failure
F24 Overflow failure Pressostat
Restart testprogram and follow the
F25 Testprogram flow: time out
steps in specified time frame
F26 Pump triac failure Control Unit
- 44 -
Timer GAMMA Connection
DI6: Distribution Motor AQS2: Aquastop M7: Motor
PRG: Interface VCF3: EXM2:

for programming Valve Cold External Modul
SET2: NTC PR3: DSS3: Door Lock

Pressostat
VHF3: Valve Hot DP2: Drain Pump
HE2: Heating Element PR2: Pressostat IF2: Interference Filter
- 45 -
- 46 -
- 47 -
- 48 -
- 49 -
- 50 -
- 51 -
- 52 -
- 53 -
- 54 -
EUROSTAR
Starting Diagnostic Test Only
All of the steps below must be done in sequence in order to reach the Diagnostic test. This executes the automatic test
only.
1. Close the door.
2. Push power.
3. Select the Drain and Spin program.
4. Push RESET (DRAIN) button four times within five seconds.
5. The automated test program is started (possible to advance steps with the Start / Pause button).
6. To cancel the test program press the Stop button.
Attention: Use the test program only without laundry!

Digits Temperature
Description of the Program
Check to perform
No Steam Steam Flow
Door lock system

C:00 C:00 Door locks
Analogue Pressure Sensor (APS)
Steamer and Steam generator

---- C:01 Steam WIDE Bus communication between CCU
and Steamer Board
Flow meter
C:02 C:02 Fill by cold water inlet valve. Cold water inlet valve
CCU
Dispenser motor
Distribution system is set to Pre wash
C:03 C:03 position.
Dispenser contact
CCU
Hot water inlet valve

C:04 C:04 Fill by hot water inlet valve. APS Signal
Motor
C:05 C:05 Drum rotates clockwise at wash speed. Motor Control (MCU)
Belt bearing for noise
Heater is switched ON. Drum rotates

clockwise at wash speed. If there is not Heater
C:06 C:06 enough water in the tub, the water inlet NTC
valve will be switched ON to achieve the APS Heater level
minimum water volume.
Drain pump
C:07 C:07 Drain pump is ON.
APS Signal
EUROSTAR
- 55 -
EUROSTAR
Drum rotates counter clockwise from 35 to Motor

C:08 C:08 90 rpm within 15 seconds. Motor Control (MCU)
Drum rotates counter clockwise at

Maximum speed.
Motor
If max. speed = EXTRA HIGH,
C:09 C:09 drum speed = >1000 rpm.
Motor Control (MCU)
Any other part create noise during
If max. speed = HIGH,
spinning due to vibration
drum speed => 800rpm.
EUROSTAR
- 56 -
EUROSTAR
Failure Indication Explanation and Recommended Procedure

NO WATER DETECTED ENTERING MACHINE OR PRESSURE SWITCH TRIP NOT
DETECTED
If after 30 seconds not minimum 0.1l of water entered the display indicates AH, the valves
AH are closed and the washer goes into Pause state. After opening the water tap the cycle
could be continued.
FH If the maximum fill time of 13 minutes is exceeded, the valves will be turned off and the
error code will be displayed. Press PAUSE/CANCEL twice to clear the display.
Potential Causes
If there is AH displayed and no water in the unit:
Make sure that the valves at the water source(s) are turned on all the way.
Check for plugged or kinked inlet hoses or plugged screens in the inlet valves.
Verify inlet valve operation.
If there FH is displayed or there is water in the unit:

Verify that the pressure switch hose is in good condition and properly connected to
tub and pressure switch.
1. Unplug washer or disconnect power.

2. Verify there is not a siphon problem.
3. Verify wire harness connections to inlet valves, pressure switch, flow meter and
Central Control Unit (CCU).
4. Check all hoses for possible leaks.
5. Plug in washer or reconnect power.
6. Verify pressure switch operation.
7. Verify flow meter operation by blowing air through the part and measuring the
resistance.
8. Verify CCU operation by running a Diagnostic test or any cycle.
Aqua stop Failure

FA
If the aqua stop contact on the bottom tray of the appliance is closed for more than 30 an
aqua stop failure will be detected. In aqua stop condition, the door will remain locked and
the drain pump will run constantly.
Potential Causes
If there is water in the bottom tray of the appliance:
Check all hoses for any leakage.
Check if there was an over foaming due to too much detergent used.
Check the tub for any leakage.
If there is no water in the bottom tray:
Check if the aqua stop switch has a short circuit.
Check if the aqua stop wiring is properly connected.
LONG DRAIN
FP
If the drain time exceeds eight minutes FP will be displayed, the water valves will turn off
and the pump will stop running. Press PAUSE/CANCEL to drain the machine. The display
will be cleared and the machine will turn off after a maximum of eight minutes.
Potential Causes
1. Check the drain hose and make sure it is not plugged or kinked.
3. Check the electrical connections at the pump and make sure the pump is running.
4. Check the drain pump filter for foreign objects.
6. If the above does not correct the problem go to step 7.
8. Replace the pump.
EUROSTAR
- 57 -
EUROSTAR
DOOR UNLOCK ERROR
If the door unlock has failed 6 times.
Potential Causes
Door lock mechanism is broken.
Door switch/lock unit failure.
1. Check door switch/lock unit for foreign objects.

3. Check wire harness connections to the door switch/lock unit and Central Control Unit
(CCU).
4. Check door switch contacts.
5. The resistance of both door coils (between pin 1 and 3) should be approx. 320 .
FdU NOTE:
Manually Unlocking The Door Lock System
1. Unplug the washer or disconnect power.
2. Remove the lower kick panel.
3. Reach up along the inside of the front and locate the bottom of the door switch / lock
unit.
4. Located on the bottom of the door switch / Lock unit is a tear drop shaped tab.
5. Gently pull the tap down about 6mm or until a click is heard.
6. The door may be opened.
SUDS LOCK (OVERDOSE OF DETERGENT DETECTED DURING THE WASH CYCLE)
If suds are detected continuously by the pressure switch during the drain or spin phases,
the washer will fill 4 litres of water and during 5 minutes the unit will rest without tumbling,
the water will be drained and it will try to spin or drain again.
Potential Causes
If too much detergent was used:
1. Run through a RINSE/SPIN cycle.
2. Run a NORMAL cycle without adding any detergent.
Fod This should clear the unit of the excess detergent.

3. Check wire harness connections to the drain pump, pressure sensor and Central
Control Unit (CCU).
4. Check/clean drain pump filter of foreign objects.
6. Check drain pump.
7. Check the pressure sensor and pressure hose.
8. Verify CCU operation by running a Diagnostic Test or any cycle.
WATER TEMPERATURE SENSOR ERROR

F05
If the water temperature sensor (NTC) value is out of range (-5C to 103C) during the
water-heating step of the WASH cycle.
NOTE:
Temperature Resistance
0C 35,9 k
10C 22,7 k
25C 12 k
30C 9,7 k
60C 3,2 k
90C 1,3 k
100C 950
Potential Causes
2. Check the water temperature sensor and connection to it.
3. Check resistance of heating element, if present on this model (abnormal = infinity).
EUROSTAR
- 58 -
EUROSTAR
DRIVE MOTOR TACHOMETER ERROR

F06
If the control is unable to properly detect motor speed, the machine shuts down. If a
failure occurs during high-speed spin, the door unlocks after 3 minutes.
Potential Causes
1. Verify the shipping system including shipping bolts, spacers and the power cord are
removed.
3. Check drive motor tachometer resistance. It should be approx. 115 .
4. Check wire harness connections between the drive motor and the Motor Control Unit
(MCU), and between the MCU and the Central Control Unit (CCU).
6. Check the MCU by looking for operations of the drive motor.
7. Check the drive motor for powered rotations.
MOTOR CONTROL UNIT ERROR

F07
The Motor Control Unit has internal failure; repeating under or over voltage, or over
current conditions. If failure occurs during high-speed spin the door unlocks after 3
minutes.
Potential Causes
2. Check wire harness connections between the drive motor and the Motor Control Unit
(MCU), and between the MCU and the Central Control Unit (CCU). Check the motor
and do a continuity test.
6. Replace MCU board.
SERIAL COMMUNICATION ERROR

F11
The communication between the Central Control Unit (CCU) and the Motor Control Unit
(MCU) cannot be sent correctly.
Potential Causes
2. Check wire harness connections to the MCU, the motor and Central Control Unit
(CCU)
- Check connections of the CCU board within the housing.
- Make sure all grounding switches are engaged.
3. Check the drive system for any worn or failed components.
5. Verify CCU operation by running a Diagnostic Test or any cycle.
8. Check that the serial harness at the MCU is not mounted upside down. The wires
should be to the left when facing the MCU connectors.
9. Check door switch system. (Refer to F26 and F29). The door switch may cause
interference for the power supply of the MCU.
DISPENSER SYSTEM ERROR

When the dispenser motor cannot be driven to its proper position.
Potential Causes
F13 2. Check mechanical linkage from dispenser motor to the top of the dispenser.
3. Check wire harness connections to the dispenser motor and Central Control Unit
(CCU).
4. Check dispenser motor for powered rotations.
EUROSTAR
- 59 -
EUROSTAR
EEPROM ERROR
F14
A communication error between the Central Control Unit (CCU) and the EEPROM
onboard the CCU occurred.
Potential Causes
A power glitch may cause this error
Unplug washer or disconnect power for two minutes.
Reprogram the CCU EEPROM as there might be corrupted data in
If the error still exists replace the CCU board.
PRESSURE SWITCH FAILURE

F23
If there is no electrical supply to the Pressure Switch from the CCU a Pressure Switch
Failure is displayed.
Potential Causes
1. Check Pressure Switch harness for continuity.
2. Check Pressure Switch for correct working with a DVM/VOM.
3. To manually check the function of the Pressure Switch, remove hose from switch
and apply air to switch.
OVERFLOW CONDITION
F24
If there is too much water or foam in the machine the overflow contact on the pressure
switch is closed. If the valves are open they are automatically closes and the drain pump
is switched on for at least 30 seconds. If overflow occurs 5 times the error code is
displayed and the pump drains the machine. To unlock the door press PAUSE/CANCEL.
Potential Causes
3. Check wire harness connections to the drain pump, pressure switch, water inlet
value and Central Control Unit (CCU).
4. Check/clean drain pump filter of foreign objects.
5. Check for drain pump failure.
6. Check the inlet valve for proper shut off.
7. Check the pressure switch for proper operation.
MOTOR CONTROL UNIT FAILURE
F32
If the heat sink gets too hot, the Motor Control Unit (MCU) will stop the motor, the MCU
will communicate this failure to the Central Control Unit (CCU), then the CCU will reset the
MCU. If the condition continues four times, the F32 code will show.
Potential Causes
1. Check for proper installation, verify the unit is not located near a source of heat and
has proper ventilation.
3. Check wire harness connections to the MCU, the motor, and Central Control Unit
(CCU).
4. Check the drive system for any worn or failed components.
F35 ANALOG PRESSURE SENSOR FAILURE

If this failure is displayed, there is an APS signal out of range.
Potential Causes
1. Check if pressure hose is fixed correctly.
2. Check if the air trap is not blocked.
3. Check if the hose is not blocked.
4. Check for water residuals in the pressure hose.
5. check fro a broken wiring or connector between CCU and APS
!! Do never disconnect the pressure hose from the APS while water is in the drum.
EUROSTAR
- 60 -
EUROSTAR
F39 CCU Main Relay Failure
If this failure is displayed, there is at least one of the 2 main Relays on the CCU defective.
Potential Causes
1. check if the MCU line interface is shorted
2. check the heater for Short condition
3. check the lower harness for any damage
4. Start a normal cycle, if Failure is displayed within 4 minutes, exchange the CCU
MOTOR CONTROL UNIT FAILURE - REPETITIVE UNDERVOLTAGE

F42
The Motor Control Unit continuously checks for voltage. If during one wash cycle 4 under
voltages occur then a Motor Control Unit failure is displayed.
Potential Causes
1. Household power supply is too low.
2. Check the wire harness connections to the Motor Control Unit, Central Control Unit,
and Interference Filter.
3. Replace the Motor Control Unit.
STEAMER COMMUNICATION FAILURE

F61
An incorrect or corrupted communication between Central Control Unit (CCU) and
steamer electronic board is recognized. The failure will be reset after running the
Diagnostic Test Program.
Potential Causes
1. Check harness on steamer electronic board.
2. Check for loose connectors.
3. Exchange steamer electronic board.
STEAMER ELECTRONIC BOARD RELAYS ERROR

F62
One of the steamer relays (K1, K2, K3, K4) on the Steamer Electronic board have failed,
there is an open or short circuit. The failure will be reset after running the Diagnostic Test
Program is run.
Potential Causes
1. Check that NTC resistance of the Steamer is in range between 170 k and 300 ,
refer to Temperature Sensor table below
Temperature Resistance
0C 162,2 k
10C 98,3 k
25C 49,1 k
30C 39,5 k
60C 12,1 k
90C 4,5 k
100C 3,3 k
150C 892
200C 312
2. Confirm there is no short circuit in Steamer harness. If NTC is OK and failure repeats
exchange steamer electronic board.
TOTAL STEAMER FAILURE

If this Failure is displayed, one or several vital values are out of range. The Steamer will
F63 no longer function for any wash cycle and should be replaced. The failure will be reset
after running the Diagnostic Test Program.
EUROSTAR
- 61 -
EUROSTAR
STEAMER INLET VALVE FAILURE
F64
The Steamer valve or flush valve is blocked open or not working properly. The failure will
be reset after running the Diagnostic Test Program.
Potential Causes
1. Check valve for continuity (abnormal = infinity).
2. Check the connections between the Steamer Electronic Board and the valve for
steam fill.
3. Confirm water supply to steamer.
4. Exchange the complete valve block if the steamer valve has not a resistance of
approx. 812 between both contacts.
5. Exchange steamer electronic board if valve is OK.
STEAMER TIME OUT REACHED

F65
Error happens if there is no communication between Central Control Unit (CCU) and
steamer electronic board. The failure will reset after running the Diagnostic Test Program.
Potential Causes
1. Check connections between the Steamer Electronic board and CCU.
2. Check mains supply is in range (90V-132V).
CENTRAL CONTROL UNIT HEARTBEAT FAILURE

If a Central Control Unit Heartbeat Failure is displayed, no communication is detected
from the Central Control Unit (CCU) to the User Interface.
Potential Causes
F70 1. Check for continuity of the User Interface harness.
2. Check wire harness connections to the User Interface and the CCU.
3. Replace User Interface if drum is rotating.
4. Replace Central Control Unit if drum is not moving.
USER INTERFACE HEARTBEAT FAILURE

If a Central Control Unit Heartbeat Failure is displayed, no communication is detected
from the User Interface to the Central Control Unit.
Potential Causes
F71 1. Check for continuity of the User Interface harness.
2. Check wire harness connections to the User Interface and the Central Control Unit.
3. Replace User Interface if drum is rotating.
4. Replace Central Control Unit if drum is not moving.
USERINTERFACE EEPRTOM FAILURE

If UI Eeprom cannot be read
F73 Potential causes:

EEPROM internal defect
Exchange User interface
USERINTERFACE EEPRTOM CHECKSUM FAILURE
Data readable but checksum is not correct. Data is declared as invalid.
F74 Potential causes:

Wrong data file, EMC disturbance during read or write procedure.
Reprogram user interface EEPROM or exchange the UI.
EUROSTAR
- 62 -
EUROSTAR
NOT SUPPORTED
User selected on the UI the unsupported Cycle on the CCU. Mismatch of User Interface
and CCU or corrupted EEPROM.
Potential Causes
1. Perform Service Cycle to pair the UI and CCU SW.
2. Replace User Interface.
3. If failure still present, replace also the CCU.
NOTE:
F99 During first power up of new CCU and UI combination, a bootphase (uploading
parameters) will be performed. This upload can be forced also by the Service
Testprogram.
Entry:
1. Plug in the machine

2. Machine switched off.
3. Press any key except power for 3 sec, release for 3 sec.
4. Repeat this procedure 3 times
During the failure history indication the upload will be done
EUROSTAR
- 63 -

Service Booklet 3 - 3 Final Version 12052010

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ervice Booklet

Service Booklet Version 3.3

Handling of test programs and failure codes for

Front loader, Top loader and Dryer with control boards

Wave Domino, Tiny, Omega, Gamma, SC1, EUROSTAR

Flowcharts how to start the test programs

Flowcharts about test program steps

Picture of each control board

Failure codes description

Service Booklet Version 3.3

Domino / Wave failure codes 5-27

Tiny Domino test cycle 29-30

Tiny Domino failure codes 21-34

Omega front and top loader 35-38

Omega front and top loader connection 39

Gamma Delta 40-41

Omega LCDA 43-44

Omega LCDA connection 45

SC1 VBL 46-48

SC1 VBL connection 49

SC1 EBL LCD 50-53

SC1 EBL LCD connection 54

eSAM UI 4 eSAM UI 4 eSAM 7 pin

Starting Test cycle

Appliances with Rotary knob Appliances with Push button

Fill 15 Hot valve (only if HotFill Technician:

Steamer Test Description

F43 - Steamer Valve failure

Check for intermitted situation (appliance sometimes dead ):

Appliance stops The appliance has Possible display Explanations:

b) Undervoltage / Brown out

If there is water in the unit:

Water leakage in Aquastop Failure

Water Temperature Sensor Error

Drum does not rotate Drive Motor Error or Tachometer Error

If failure is not permanent / not reproducible reason can be:

Domino CCUs with production date after Q3/07:

Motor Control Triac Error

Domino CCUs with production date after Q3/07:

Heater Circuit Error

If with all these checks no failure can be found:

For F12: If no failure can be detected, recommandation is to change the heater.

As additional help, check this start-up behaviour:

Attention for wiring:

If the failure code is present at service intervention:

c) If doorlock has unlocked in shorter a time than 3,5 min.:

General investigations for Failures around Doorlock:

CCU can not switch off anymore the doorlock

Doorlock does not lock / cycle does not start

Doorlock does not unlock at end of cycle:

False F13 detection (only at the end of the cycle):

If Doorlock can not lock => see points above.

Bad spin performance Foam detected During the Wash Cycle

Check points from Foam routine without failure indication

Measure 5V between pins 1 and 4. If not 5V, then change CCU.

If failure code is shown:

Pressure switch Failure

Pressure switch failure:

Other pressure switch issues:

Too high water level

Too high water level in OverFlow Failure

Pump Driver Failure

Motor does not reach Potential Causes