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The objective of every company would be ensuring customer satisfaction for the
customer satisfaction would create loyal customers. Measuring customer
satisfaction is always a challenge, as customer either would not disclose or
sometimes do not assess their satisfaction level clearly. Many times the customer
can not specify the reasons for his satisfaction.
The following are the objectives of the study to solve the problem.
The scope of the study is to find out the customer satisfaction with reference to
pipes. The study covers the different aspects of customer satisfaction.
This has been conducted in Delhi Zone. Data have been collected from customer by
a personal interview. The researcher took 3 weeks to study the entire customers
perception.
Methodlogy
Customers satisfaction
Customer Awareness
Company Name
Company Profile
100
Location of Study
Delhi
Primary Data
Secondary Data
References
Books
Search Engines
http://google.com
http://www.ashishpipes.in/
http://wikipedia.com
http://answers.com
Questionnaire
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Name:
Age: Qualification:
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a) Yes b) No [ ]
3. How did you get to know about the brand Ashish Pipes?
a) Yes b) No [ ]
a) Yes b) No [ ]
17. Do you think Ashish pipe uses chemicals in it problem which will effect drinking
water.
a) Yes b) No [ ]
a) Yes b) No [ ]
a) Yes b) No [ ]
25. Do you expect the Ashish pipe market will spread all over India?
a) Yes b) No [ ]