Professional Documents
Culture Documents
Alaa Nasser
Dil Naqi
Lilly Nguyen
Madhu Kondeti
Samantha Montes
Moukthika Obulareddy
1
About Convergys
Convergys provides outsourced, integrated, customer care and billing services.
For our clients, this means our 130,000 team members wake up every day united by
a common goal: helping our clients maintain exceptional relationships with their
customers.
For our people, this means a commitment to each other to accomplish great things,
build careers, and have some fun along the way!
2
Who does Convergys assist?
Industries We Serve Capabilities We Offer
Automative Customer Care
Communications and Media Revenue Generation and Retention
Financial Services Technical Support
Healthcare Collections
Insurance Analytics
Retail Omnichannel Technology
Technology
Travel and Hospitality
3
Why India?
The Question?
Convergys hires their call center
employees from this region due to
How can we improve the cheap labor rates.
efficiency of recruiting
agents to work for Guidelines:
Convergys in India?
To increase the applicant's
professional network, which
accommodates in their region.
Provide a platform where the
applicant's personal network connects
with their professional network.
4
Referral Mobile Application
India is progressing towards becoming one of the youngest populations while
having one of the worlds largest populations. This means more people will be
consuming media on their smartphones.
Key Objectives:
1. Apply Now
2. Applicant Referrals
3. Employee Referrals
4. Alumni Referral
5. Applicant Experience
5
Possible Solutions
Convergys Suggestions: Our Suggestions:
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Social Media as a Recruiting Tool
Facebook Ad