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2008 1
2008 1
ISBN 978-7-115-
.00
01067129879
01067129223


01067171154




100


----


2008 7

..


2007

1.1

10
1.2

1. 1

11

1.3

1.4

12

1.5

1.6

13
2. 2

PDCA

1.7

3. 3

14

1.8

PDCA

15
1.9

1.

16

1.10

2.

PDCA

P PLAN //

17

D DO

C CHECK

A ACTION & LEARNING

PDCA

PDCA

PDCA

1PDCA

1.11 PDCA

PDCA

18

1.12

3.

19

1.13

4.

20
1.14

21

32

1.

2.

22

3.

4.

5.

6.

7.

23

8.

24
2.1

2.1


2.1

25


/














A












/














B


/





26
A

2.2

27












/
/


/


2.3


/







/






28





















/



/

29
30

1.

1)

2)

31

3)

32

4)

2.

1)

33

2)

34
4.1

3)

4)

35

5)

3.

36
4.

20

1924

1)

37

4.2

2)

38

3)

4)

5.

20 70

6.

Dow Corning 1967

1)

2)

3)

39
7.

4.3

8.

40


1
2
3
4
5

9.

TQC

41

42

43

56 1516

44
2

1.

45

46

2.

47

48

49

50

25

51

52

1.

53

54
2.

55

56

3.

57

58
4.

5.

6.

59

7.

8.

9.

60

61
2

62

1.

63

2.

64

65

66
5.1

1.

2.

3.

4.

67

1.

2.

3.

4. HR

5.

6.

7.

8.

68

69

1.

70

71

15 1/2

72

73

74
4

2.

75

5.41

TQC

76

5.42

5.43

77

5.44

78

5.2

79
5.3

5.4

80

5.5

1.

81
5.6

5.7

82

5.8

83
5.9

5.10

84

5.11

85
5.12

5.13

86

5.14

5.15

87

5.16

2.

88

89

5.17

90

91
5.18

,,,

5.19

92
5.20

5.20

2 PDCA

93
PDCA

PDCA

PDCA

P PLAN //

D DO

C CHECK

A ACTION & LEARNING

PDCA

PA

/C

94
1

5.21

PDCA

5.22

95

PDCA

5.23

96

5.24

97

5.24

98


/
/

5.25

5.1

99
z

100
5.26

5.27

101

5.28

65

102

57

5.29

103

5.30

104

5.2


1
++

105

3.

106

5.31

107
5.32

80%

108
5.33

109
5.34

5.35

110
5.36

5.37

111

5.38

112
5.39

113
5.40

1.

114

5.45

115
1

5.46

116
5.47

5.48

117
5.49

PDCA

5.50 PDCA

118

2.

119

5.51

5.52

120
3.

5.53

121
5.54

1.

122
1

2.

3.

123

4.

5.

6.

7.

8.

124
9.

1.

125

2.

3.

126

4.

5.

127

6.

128

7.

8.

129

130
5.55

1.

2.

3.

4.

131

IT
IT

5.56

132

/ / /

IT

5.57

133

5.58

1.

2.

3.

4.

134

1.

135
5.59

2.

5.60

3.

136

5.61

4.

137

5.62

5.

6.

138

1.

139

2.


/
/

5.63

140

5.3

141

3.

PDCA

5.64

142

5.65

143



1 1 ...

5.66

144

5.67

5.4

1 z

145

2 z

3 z

4 z

5 z

6 z

7 z

8 z

9 z

10 / z

11 z

146


5.5

z z z

z z

z z z

z z z

z z z

z z

z z z

147
z

z z z

z z z

z / z z

z z z

z z z

148

5.68

149

150
2

151

6.1

(1)

(2)

(3)

152

4
1 2 3 4 5 6

6.1

900 58

1015

5 8

5525 8864

255125 6415960

125101250

153
6.2

960 900

6.3

4 8

1 1 1

4 8
2
64
3 16
512
4 64 4096

5 256

6 1024

7 4096


4 8
=4096 =4096
1-6 =1365 1-4 =585

1365585780

6.3

1.

154
6.4

2.

155
A







11


15 1.4






2 5.0 11


50
2 4.4 7


522



75

6.5 A


6 1 0 1 6 13
13 --

6.6 A

156
3.





410 35
1412
4
5

100

10100 5000
1149

5005000
3177

6.7

8 12

157

4.

6.2

1


2



3




4

158
5



6

X

Y


7


8





9



10


11

12




45123


159

1 5

2
1

0

6.8

5.

160

X Y

161

6.

7.

162
6.9

8.

163

Sloan Anthony Structure

164
6.10

165
6.11

9.


6.12



4 3 2 1




4 3 2 1



4 3 2 1



4
3 2 1



4 3 2 1
1 2 3 4

6.12 A

166
A


6.3

167
10.

10 3

30








1 2




2 3 4 7




5 6


1 2 3 4 5 6 7

6.13

168

11.

V.A.Graicunas

S AB

S A B

169

12.

------

""

""

170

13.

171

172

1980

11980 7 1 1984 5

1987

11987

1992

11991

173

()

()

100

50

2050

174

, 5

1.

175
3.1

1)

176
2)

3)

4)

177

3.1

3.2

1.

178

3.3

179

3.4

180

Corporate Governance,

()

, ,

181

2.

182
3.5

3.5

183

3.6

184

185

3.7

186

187
3.8

188

189

3.9

190

191

192

3.10

193
3.11

3.11

3.

194

3.12

4.

195
3.12

5.

3.13

196

3.14

6.

197
3.15

3.16

198
3.17

7.

8.

9.

1.

199

3.18

2.

200

3.19

3.

201
3.20

202

203

204
3.21

3.21

205

3.22

206

207
3.23

3.23 1

208
3.23 2

3.24

209
3.24

210

211
3.25

3.26

212

3.27

3.28

213

3.29

3.29 1

214
3.29 2

3.29 3

215
3.29 4

3.30

216
3.30

ERP

217
3.31

3.31

218
3.32

3.33

219

3.34

3.34

220

1.

3.35

221

3.36

2.

222
3.37

223

3.38

PDCA

224
3.39

3.39

225

3.40

226

,,,

227


228

229

1.1

230

1.1

1.2

231
1.2

2PDCA PDCA

232

233

1.3

234

/% 50%

/251 % 50%

10

30

235

234

1.1

1.2

1.3

236

1.4

237

1.

1.4

238
1.4

1.5

1.5

239
1.6

1.6

2.

1.7

240
1.7

1.5

241
2

242

23

1.6

1.6

1.7

243

1.7

1.8

1.8

244

1.9

1.9

1.8

1.10
1.8

245

1.10 2.6

3 4.8 5

1.10

246

1.11

1.11

1.12

1.12

1.13

247
1.13

1.14

1.14

1.15

248
1.15

249

21 2

1.9

250

1.10

251
3.

6()

252

1.11
1.11

253

10

4.

1.16

254

5.

6.

1.12

255

7.

256

257

1.

258

2.

259
3

35.1% 2.9

10

7 5 4

40

MBA 80 MBA 100

15

8 2

260

()

261

262
2.1

263
2.1

2.2

264
2.2

1 2 3

1.

265

2.

2.3

266

ERP

267

EXCEL

2.4

268
3.

269

270

271

2.1 1

2.1 1

272
2.2 2

273
2.5

1
2.3

274

2.4


275

2
2.5

2.5

276
2.6

211

P=A K1+K1+K2+K3

K1 20%

K2

K3 0.20.3

101

277
4
2.7

5
2.8

278

6
2.9

()

(),

279
60

7
2.10

//

280

4.

1 2.11 2.12 2.13


2.11

281
2.12

2.13

282

2.14

17 3.5

2.14

283
2

2.15 2.16

2.15

2.16

284

2.17
2.17

2.17 1

285
2.17 2

286

2.17

287

2.17

2.18
2.18

288

2.19

2.19

2.20

2.21

2.21

2.20

289
2.21

2.21

2.22

290
2.22

/100%

7 =/7 100%

=/7

=251 /7 +

251365 =

//251 100%

70%-90%50%-70%50%90%

60%

291

2.23
2.23

2.24
2.24

292
3

293
2.6

2.6 1

294
2.6 2

2.6 3

295

2.25 2.7

2.25

296
2.7

2.25

297

2.8

1.

2.5 5

298
2.9

2.

299
15% 20%

3.

4.

300

1.

2.

301
2.10

(/)

3.

302

2.11

303
2.12

2.13

304

305

3.1

306

307

308
1

309
3

310

1.

2.

3.

4.

5 29 830 1730

3 1 1 1

311

____________

_____________

_____________

// _____________

_____________

_____________

312

VP VP

A.

313

1. ____________

2. ____________

3. ____________

B.

314

1. ____________

2. ____________

3. ____________

C.

0/

1/

2/

3/

4/

315
/

/12

1.

316

317
1

318

4.1

1.

319

2.

320

3.

10

11

321

4.

5.

322

323

1.

324

2.

325
3

3.

4.

326
2

5.

327

.L.Richard L.Daft

1.

12

12
2.1

89

82

66

65

62

60

54

51

50

49

328
39

35

329
2.

2 George Mason

George Mason

George

Mason

George

Mason

George Mason 100

2000 29

George Mason

330
3.

200

( I )( T )( O )

O/I

O/I

O/I O/I

O/I

331
2

Chrysler

300 1242 4500

8000 175 102

4.

332

Safeway Steve Burd

2 Safeway Steve Burd

2.2

97 7

1.

333

2.

3.

1.

2.

3.

334
335

336

1 2 3 4




3.1


3.1

337

1.

2.





3.



338


4.







3.2


3.3

339


1


2

340

341






1 2 3 4






3.2

1.

2.

342


EVA

3.

3.4

343

344

DE-layeringDownsizing

FlexibilityTeam-workingHigh Performance Work

SystemsStrategic Business Units


Empowering

19

19

20 5060

20 70 80 90

345

4.1

1000 60

Balanced Score Card BSC 90

Robert S. KaplanDavid P. Norton 12

BSC

346


4.2 BSC

347

BSC

BSC

BSC

348



BSC

KPI

4.3 BSC

4.4 BSC

349






ERP





4.5 BSC

Economic Value Added EVAEVA

1958 1961

EVA EVA

350
EVA

EVA=

EVA

EVA EVA EVA

EVA EVA

EVA

EVA

EVA

EVA

EVA EVA

EVA

EVA EVA

EVA

EVA

351
4.6 EVA

EVA


TQM
TQM TQM
ISO

6sigma 6

3.4

352

3.4

ISO
ISO

ISO
1.

2.

3.

4.
5.

6.
7.
8.

2006

1 120

353
1.1 70

1.2 50

2 85

2.1 40

2.2 45

3 85

3.1 40

3.2 45

4 90

4.1 45

4.2 45

5 85

5.1 35

5.2 25

5.3 25

6 85

6.1 45

6.2 40

7 450

7.1 100

7.2 70

7.3 70

7.4 70

7.5 70

7.6 70

1,000

1.1

354
a.
(1)

(2)
(3)

b.
(1)

(2)

1.2

a.
(1)





(2)

b.
(1)

355
(2)

c.

2.1

a.
(1)

(2)




b.
(1)

(2) P.2

2.2


a.
(1)

356
(2)

(3)

(4)
(5)

b.
2.2a(5)

3.1

a.
(1)

(2)

(3)

3.2

357

a.
(1)

(2)

(3)

(4)

b.
(1)

(2)

(3)/

(4)

4.1

a.

(1)

358
(2)

(3)

b.

(1)

(2)

4.2

a.

(1)

(2)

(3)

(4)

b.

(1)

c.

359

5.1

a.

(1)

(2)

(3)

b.

c.

(1)

(2)

(3)

5.2 :

360
a.

(1)

(2)

(3)

(4)

(5)

(6)

b.

5.3

a.

(1)

(2)

b.

(1)

(2)

361

(3)

(4)

6.1 :

a.

(1)

(2)

(3)

(4)

(5)

(6)

6.2

362
a.

(1)

(2)

(3)

(4)

(5)

(6)

b.

(1)

(2)

7.1

a.

363
7.2

a.

(1)

(2)

7.3

a.

(1)

(2)

7.4

a.

(1)

(2)

(3)

7.5

a.

364
(1)

(2)

7.6 :

a.

(1)

(2)

(3)

(4)

(5)

365

366

4.1

1.

4.1



1 1

367
2
2 3
4
5
3 6
7
8
4 9
10
5 11

2.

3.





(%)

57.5 3 58.1 3 61.4 4 50.8 3


3 3 3.5 3

44.2 3 40.9 3 44.8 3 49.2 3


63.6 4 64.1 4 63.4 4 54.0 3

3 3 3 2
31.1 2 30.1 2 37.2 2 27.8 2

26.9 2 30.8 2 29.7 2 18.3 1



69.7 4 70.7 4 68.3 4 58.7 3


39.6 2 2 37.1 2 2 41.4 3 3 38.9 2 2


9.8 1 8.8 1 8.3 1 15.1 1

368
4.2


4.2

369

4

3

4.3

1.

20~80 20% 80% 80%

20%

2.

80

370
20

20

371

372

2008

2006
12

373



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2008 5

374

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