EXAMINATION PAPER

FACULTY : HOSPATILITY MANAGEMENT

COURSE : BACHEOLAR IN HOSPITALITY MANAGEMENT (BHM)

YEAR/ SEMESTER : FIRST YEAR / FIRST SEMESTER

MODULE TITLE : FUNDAMENTAL OF COMPUTER IN HOTEL

CODE : COPM101

DATE :

TIME ALLOWED : 3 HOURS

START : 12:00 NOON FINISH : 3:00 PM

Instruction to candidates
1. This question paper has THREE (3) Section

2. Answer ALL questions in Section A, MCQ.

3. Answer 5 questions in Section B, MSAQ

4. Answer 2 questions in Section C, MEQ

5. No scripts or answer sheets are to be taken out of the Examination Hall.

6. For Section A, answer in the OMR form provided.

Do not open this question paper until instructed

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 SECTION A

Multiple Choice Questions (30*1=30)

1. Computer is free from tiresome and boredom. We call it

a. Accuracy
b. Reliability
c. Diligence
d. Versatility

2. Integrated Circuits (ICs) are related to which generation of computers?

a. 1G
b. 2G
c. 3G
d. 4G

3. Machine language is
a. Machine dependent
b. Difficult to program
c. Error prone
d. All of the above

4. MS-Office is
a. System software
b. Utility software
c. Tailored software
d. Packaged software

5. DOS is short for

a. Drive Operating System
b. Denial Of Service
c. Disc Operating System
d. Disk Operating System

6. The term Gigabyte refers to

a. 102 Bytes
b. 1024 MB
c. 1024 KB
d. 1024 PB

7. A device Hub is used in

a. Star topology

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 b. Bus topology
c. Ring topology
d. Mesh topology
8. Web browser is
a. A program
b. A file
c. A person
d. An operating system

9. Which of the following is not an antivirus software?

a. kaspersky
b. NOD 32
c. Oracle
d. AVG

10. Information is
a. Raw data
b. Processed data
c. Both
d. None

11. Which one of the following is not database model?

a. Super model
b. Network model
c. Hierarchical model
d. All of them

12. Which of the following is a revenue generating department?

a. F & B
b. Sales & Marketing
c. Safety & Security
d. Accounts

13. PMS is short for

a. Point Measuring System
b. Pressure Management System
c. Property Management System
d. None of them

14. Global Distribution System does not offer

a. Matrimonial
b. Hotel reservation
c. Cruise liners
d. Car rentals

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15. Which one of the following is not under room status?
a. Room dimensions
b. cleaned
c. vacant
d. Ready

16. A guest who pays a bill through a credit card is posted to

a. A guest ledger
b. A city ledger
c. Both
d. None

17. An account payable module

a. Registers incoming invoices
b. Prepares and prints cheques
c. Does credit management
d. None of these

18. A recipe management software helps to

a. Edit ingredients
b. Record the preparation of a dish
c. Add new ingredients
d. All of these

19. Ingredient file does not contain the following:

a. Portion cost
b. Unit description and cost
c. Utilities
d. Ingredient description

20. Which of the following is an ECR/POS hardware?

a. keyboard
b. Printer
c. Both
d. None of the above

21. The function of CAS includes

a. Call placement
b. Call distribution
c. Call routing
d. All of these

22. Room occupancy sensors use

a. Infrared light

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 b. Ultraviolet light
c. Microwaves
d. Satellites

23. HOBIC is short for

a. Hotel and Bar Information System
b. Hotel Billing Information System
c. Hospitality Billing Information System
d. Hospital Billing Information System

24. Which of the following is biometric measure?

a. Password protection
b. Antivirus
c. Fingerprint scanning
d. Room locking

25. VoIP is used to make

a. Mail
b. Call over internet
c. None of the above
d. All of above

26. Oval shape in flowchart is used to

a. Start
b. End
c. None of the above
d. All of the above

27. Which short-cut key is used to paste copied content?

a. Ctrl+A
b. Ctrl+P
c. Ctrl+V
d. Ctrl+C

28. Which of the following is not function of management?

a. Controlling
b. Costing
c. Directing
d. Planning

29. The evaluating method for a cost-benefit analysis is

a. Pay back method
b. Break-even method
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 c. Both
d. None of these

30. Which of the following is a way of information backup?

a. Redundant copy
b. Duplicate copy
c. Hard copy
d. All of them

SECTION B
Short Answers Questions
Answer any five (5) questions out of eight (8) questions. (5*6=30)

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1. Computer is beneficial in hotels. Illustrate via suitable examples. [Unit 1]

2. What do you mean by programming language? Describe its types. [Unit 2]

3. Consider a building that you are going to setup a hotel, which consists of several
departments that needs to be in a network. Which topology therefore, you would
go with and why? [Unit 5]

4. Describe the types of database model in short. [Unit 6]

5. Enlist some non-revenue generating departments in hotel. Also, describe the

necessity of computerization in them. [Unit 7]

6. Explain the term Night Audit. How the computer can be applicable for
performing it? [Unit 9]

7. Give a brief account on Recipe Management System. Discuss its importance for
chef. [Unit 10]

8. Briefly describe any two guest-operated devices. [Unit 11]

SECTION C
Long Answer Questions
Attempt any two (2) questions out of three (3) questions. (2*20=40)
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1. With reference to the block diagram, describe each functional components of
computer system. Also, discuss the major functions of operating system. [Unit 1/2]

2. List out the major features of Word-processor and Spreadsheet package. Write
down the steps to hyperlink between two slides in MS-PowerPoint. Also, discuss
different views in MS-Access. [Unit 3/4]

3. Explain SDLC process in brief. Why do you think MIS is essential in hotel
management? Describe any two security measures you know. [Unit 12]

****BEST OF LUCK****