Khoda Bhai Report

EMPOLYEE SATISFACTION OF MARUTI SUZUKI
N
4 ,JA
1
20
A
PROJECT REPORT
ON
EMPOLYEE SATISFACTION
AT
MARUTI SUZUKI STAR LINE CAR

PVT.LTD.
SUBMITTED TO
HEMCHANDRACHARYA NORTH GUJRAT UNIVERSITY,
PATAN
SUBMITTED BY:
GUDIDED BY:
PATEL KHODABHAI.P
pro.BHAVNA.B
BBA SEM:-IV
ROLL.NO:-12
SUB.TO:- PATEL SCHOOL OF BUSINESS

MANEGMENT,
MOTIDAU
(PGI)
PATEL SCHOOL OF BUSINESS
MANEGMENT
(PGI)
N
4 ,JA
1
20
ACADEMIC YEAR:-2013-2014
Human research is an important part of the syllabus for the

student of
B.B.A SEM-IV.I have to undergo analysis project for a particular organisation
in survey project as on subject.after doing a lot of brainstorming we chose
maruti suzuki as our organisation and studied it under the title of employee
satisfactionof maruti suzuki.I have taking theoretical knowledge from the
business school but I also required practical knowledge for getting good job
opportunities or successful entrepreneur.my finding for that purpose I got
knowledge of maruti suzuki are highly satisfied with its company.
Such this project is very halpful to the student of management
course as it gives them chance to look at the practical implementation of the
theorical knowledge.
In our project we study satisfaction of the employees of
MARUTI SUZUKI STAR LINE CAR PVT.LTD.in mehsana.I have prepared a
questionnaire and collected the informationusing it. I have analyzed the
collected information and made the finding.
PATEL
KHODABHAI.P
B.B.A SEM:-IV

MANEGMENT
(PGI)
N
4 ,JA
1
20
ROLL NO.:-12
I have been able to prepare my report successfully and I

acknowledge a special thanks to all those people without whose support it
was impossible for me to make the project report.
I would here by take this opportunity to show my gratitude
toward all my mentors for what I have learnt during my training. A good
response, feedback and co-operation given by whole staff helped me in
gaining knowledge and solving my queries. I convey my since thank to all
the officials of MARUTI SUZUKI STAR LINE CAR PVT.LTD.
I like to thanks our HEMCHANDRACHARYA NORTH GUJRAT
UNIVERSITY,
PATAN though which I got this opportunity to make this report.
I would like to thank to my college PATEL SCHOOL OF BUSINESS
MANAGEMENT, MOTIDAU (B.B.A) and I am also thankful to MIS. BHAVNA.B
our/principal who had provided well support to me to make this report.
I am also thankful to the all the co dealer and employees of the
MARUTI SUZUKI who helped me by their co-operation.
Thank you,
PATEL
KHODABHAI.P

MANEGMENT
(PGI)
N
4 ,JA
1
20
B.BA
SEM:-IV
ROLL.NO:-12
When every industry ventures out to make in the corporate

world, a refined mantra, which dictate is, identified the needs and
expectations of the employees culmination to success submits materializes
when this concept has been assimilated in the veins of its philosophy and
valuable man resources, MARUTI SUZUKI STAR LINE CAR PVT.LTD.
The survey undertaken MARUTI SUZUKI STAR LINE CAR
PVT.LTD.aims to discover preference of various employees perceptions of the
brandMARUTI SUZUKI and the different products of MARUTI SUZUKI STAR
LINE CAR PVT.LTD.
This project in its endeavor to provide a picturesque
depiction, aims to boost decision making regarding how to enter current
iucrative survey and way to entice emplooyees,having identified them as
prospective employees.
The methodology through which information has been
gathered is mainly ready to use employees computerize database. The other
of this report filled detaild report,being identified as strong survey of MARUTI
SUZUKI STAR LINE CAR PVT.LTD.

MANEGMENT
(PGI)
N
4 ,JA
1
20
PREFACE..
ACKNOWLEDGEMENT........
EXECUTIVE SUMMARY...............
CHAPTAR SUB PARTICULARS PAGE.

NO. SECTION NO
NO.
(1) MARUTI SUZUKI INTRODUCTION OF 7
THE STUDY
<1.1> INTRODUCTION 8
<1.2> PURPOS OF THE STUDY 8
<1.3> OBJECTIVE OF THE STUDY 8
<1.4> RESEARCH METHODOLOGY 9
<1.5> SCOPE OF THE STUDY 10
<1.6> LIMITATION OF THE STUDY 10
(2) INTRODUCTION OF ORGANISATION 11

MANEGMENT
(PGI)
N
4 ,JA
1
20
<1.1> MARUTI SUZUKI INTRODUCTION 12
<1.2> MARUTI SUZUKI PLANT LOCATION 14
<1.3> MARUTI SUZUKI PARTNER FOR THE JOINT 14

VENTURE
<1.4> HISTORY OF AUTOMOBILES 15
<1.5> MARUTI SUZUKI AUTHORIZED SERVICE 16

STATION
<1.6> MARUTI SUZUKI INSURANCE 18
<1.7> MARUTI SUZUKI ACCESSORIES 18
<1.8> MARUTI SUZUKI DRIVING SCHOOL 19
<1.9> MARUTI SUZUKI EXPORTS 19
<2.0> MARUTI SUZUKI DEALERSHIP 20
<2.1> MARUTI SUZUKI SHOWROOM IN 21

MEHSANA
<2.2> MARUTI SUZUKI AWARDS 21
<2.3> MARUTI SUZUKI COMPANY PRODUCT 23
(3) ANYLYSIS OF DATA 46
(4) FINDING 61
(5) CONCLUSION 62
(6) BIBLIOGRAPHY 63
(7) APPENDIX 64
(8) THANK YOU 69

MANEGMENT
(PGI)
N
4 ,JA
1
20

MANEGMENT
(PGI)
N
4 ,JA
1
20
1.1 INTRODUCTION
In the my survey of of the employees satisfaction I selects the 50

employees of the maruti Suzuki showroom and I found in the automobile
business maruti Suzuki is highest sales company in the Indian and maximum
employees of maruti Suzuki is not dissatisfied to the showroom. all the
employees are giving me a positive response in the survey and they have
not problem to the showroom.
1.2 PURPOSE OF THE STYDY
To find employees satisfaction level towards maruti suzuki

showroom.
1.3 OBJECTIVES OF THE STUDY
employees satisfaction and co dealer employees plays an important

role in increasing the employees of the maruti Suzuki as well as other sectors
.in todays world every one is looking for the satisfied they are getting from
the product they have work so based on that mentality of the employees and
dealers almost all companies are providing them extra benefits . the main
objectives of our research are as follows.
To study about employees satisfaction by services ,work ,salary of

employee ,extra benefits provide by company.

MANEGMENT
(PGI)
N
4 ,JA
1
20
To build up credibility regarding service in existing co sealer as well as
non existing co dealer.
To find out the requirements of co dealer for increase business.
To find out the employee perception toward maruti suzukis showroom. .
1.4 RESEARCH METHODOLOGY
SAMPLE SIZE
The sample size for this project was on 50 employees. in

mahesana respondents were taken as a sample size.
DATA COLLECTION METHOD
A) Primary data collection method:
Primary data was collected through survey method.
The questionnaire was used as an instrument for the survey

method.
B) Secondary data collection method:
Reference books
Internet
magazines
SAMPLING METHOD
stratified random method was used as a sampling method.
Face to face interview was used for contact method.

MANEGMENT
(PGI)
N
4 ,JA
1
20
SAMPLE AREA:
Mahesana
RESEARCH DESIGN
Research design is an important part of research which shows a

specification of the method & procedure for acquiring information to be
collected from descriptive research.
This is a descriptive type of study .The broad purpose of descriptive
research is to study the present problems and to suggest some solutions to
these problems.
1.5 SCOPE OF THE STUDY:
Scope of the study is employees of mahesana city. .
1.6 LIMITATIONS Of THE STUDY:
reluctance on the part of the respondent to provide exact details.

MANEGMENT
(PGI)
N
4 ,JA
1
20
Lack of sufficient funds to cover the whole universe as sample
Limited coverage area for survey, it was restricted to one city only.
Time constraint as stipulated by university norms and by project guide.
Less co dealer of star line cars PVT LTD

MANEGMENT
(PGI)
N
4 ,JA
1
20
(1.1) INTRODUCTION
MARUTY SUZUKI INDIA LIMITED is a publicity listed automaker

in INDIA .it is a leading four-wheeler automaker manufacturer in south asia.
Suzuki motor corporation of japan holds a majority stake in the company. It
was the first company in india to mass production and sell more then a

MANEGMENT
(PGI)
N
4 ,JA
1
20
million car. It is largery credited for having brought in an automobile
revolution to india.
Maruti suzuki is one of indias leading automobile
manufacturers and the market leader in the car segment, both in terms of
volume of vehicles sold and revenue earned. Until recently,18.28% of the
company was owned by the indian government, and 54.2% by suzuki of
japan. The indian government held an initial public offering of 25% of the
company in june 2003.as of 10 may 2007, govt.of india sold its complete
share to indian financial institutions. With this, govt. of india no longer has
stake in maruti udyog.
It is the market leader in india and on 17 september
2007,marutiudyog was renamed maruti suzuki india limited. The company
headquarter is in gurgoan, haryana. Maruti suzuki is one of indias leading
automobile manufacturers and the market leader in the car segment, both in
items of volume of vehicles sold and revenue earned.
MARUTY UDYOG LIMITED was established in february 1981,
thogh the actual production commenced in 1983 with the maruti 800, based
on the suzuki alto kei car, which at the time was the only modern car availbal
in india, its only competitors-the hindustan ambassador and premier
padmini were both around 25 year out of date at that point. Through 2004,
maruti has produced over 5 million vehicles. Marutis are sold in india and
various several other countries, depending upon export orders. Models
similar to maruti (but not manufactured by maruti
udyog) are sold by suzuki and manufactured in pakistan and other south
asian countries.
The maruti suzuki company annually exports more than
50,000 cars and has an extremely large domestic market in india selling over
7,30,000 cars annually. Maruti 800, till 2004, was the indias largest selling

MANEGMENT
(PGI)
N
4 ,JA
1
20
compact car ever since it was launched in 1983. More than a million units of
this car hve been sold worldwide so far. Currently, maruti alto tops the sales
chart and maruti swift is the largest selling in A2 segment.
Due to the large number of maruti 800s sold in the indian
market, the term maruti is commonly used to refer to this compact car
model. Till recently the maruti, in popular indian culture, was asociated to
the maruti 800 model .maruti suzuki was born as a government company,
with suzuki as a minor partner to make a peoples car for middle class
india .over the year, the product range has widened ,ownership has changed
hands and the customer has evolved.
Its manufacturing facilities are located at two facilities
GURGAON and MANESAR south of new delhi. Maruti gurgaon facility has an
installed capacity of 3,50,000 units per annum.the manesar facilities,
luanched in february 2007 comprise a vehicle assembly plant with a capacity
of 1,00,000 units per year and a diesel engine plant with an annual capacity
of 1,00,000 engines and transmissions .manesar and gurgaon facilities have
a combined capability to produce over 7,00,000 units annually.
More than half the cars sold in india are maruti cars. The
company is a subsidiary of suzuki motor corporation, japan, which owns
54.2% of maruti .the rest is owned by the public and financial institutions. It
is listed on the bombay stoke exchange and national stoke exchange In india.
Maruti suzuki now manufactures and sells cars belonging to
all car segments small cars, hatchbacks, sedans and suv.
(1.2) MARUTI SUZUKI PLANT LOCATION
Plant location :-1 Plant location :-2

Gurgaon plant Manesar plant

MANEGMENT
(PGI)
N
4 ,JA
1
20
Maruti suzuki india ltd, Maruti suzuki india ltd,

Gurgaon plant, Manesar plant,
O/d palam gurgaon road, Plot. no.1, phase 3A,
Gurgaon-122015 IMT manesar,
Tel.no:-(0124) 2346721 Gurgaon-122051
(1.3) Partner for the joint venture
Maruti pressure started mounting on indira and

sanjay gandhi to share the details of the progress on the maruti project.
Since countrys resources were made availabale by mother to her sons pet
project. A delegation of indian technocrats was assigned hunt a collaborator
for the project. Initial rounds of discussion were held with the giats of the
automobile industry in japan including Toyota , Nissan and Honda . Suzuki
motor corporation was at that time a small player in the four wheeler
automobile sector and had major share in the two wheeler segment. Suzukis
bid was considered negligible.
Osamu Suzuki , charmain and CEO of the company
ensured that he was present in all the rounds of discussion. Osamu in an
article writes that it subtly massaged their egos and also convinced them
about the sincerity on the project ,suzuki in return received a lot of help from
the government in such matteers as import clearances for manufacturing
quuipment ,land purchase at government prices
for setting up the factory gurgaon and reduced or removal of excise of

tariffs. This helped suzki conscientiously nurse maruti through its infancy to
become one of its flagship ventures.

MANEGMENT
(PGI)
N
4 ,JA
1
20
(1.4) HISTORY OF AUTOMOBILES
A number of Indian manufacturers appeared between

1970-1980. Japanese manufacturers entered the Indian market
ultimately leading to the establishment of maruti udyog . A number of
foreign firms intiated joint ventures with indian companies. Timeline
of indian automobile industry.
1901 first indian to own a car in india jamshedji tata
1905 first woman to drive a car in india Mrs.suzanne rd tata
1905 fiat motors
1911 first taxi in india
1911 chevrolet motors
1942 hindustan motors
1944 premier auto limited
1945 tata motors
1947 mahindra motors
1948 ashok motors
1948 standard motors
1974 sipani motors
1981 maruti udyog
1994 rover motors
1994 mercedes benz
1995 ford motors
1995 honda SIEL
1995 reva electric car company
1995 daewoo motors
19976 hyundai motors
1997 toyota kirloskar motors
1997 fiat motors (re-entry)
1998 sun motors
1998 mitsubishi motors
2001 skoda auto
2003 chevrolet motors(re-entry)

MANEGMENT
(PGI)
N
4 ,JA
1
20
Following the economic reforms of 1991, the
automobile section underwent deli censing and opened up for 100%
foreign direct investment(FDI). A surge in economic growth rate and
purchasing power led to growth in the indian automobile industry.
Which grew at a rate of 17% on an average since the economic
reforms of 1991.indian was one of the largest manufacturers of
tractors.
The production of automobile in india is largely
aimed at localconsumers. Several indian manufacturers also export
a diverse variety
of auto components.indian passenger vehicle exports are also
expected to rise from 1,70,000 in 2006 to 5,00,000 in 2010 ,indian
automobile companies.
(1.5) Authorized service station
Maruti is one of the companies in india which has unparalleled

service network. To enssure the vehicles sold by them are serviced
properly, maruti has 2855 listed authorized service stations and 34
express service stations on india.
Service is a major revenue generator of the company. Most

of the service station are maneged on franchise basis, where maruti
trains the local staff. The express service stations help many stranded
vehicles on the highways by sending across their repair man to the
vehicle.
MARUTI SUZUKI SERVICE CENTERES IN INDIA

COUNTRY NO. OF COUNTRY NO.OF
SERVIC SERVIC
E E
MANEGMENT
(PGI)
N
4 ,JA
1
20
CENTE CENTER
R
Andman & nicobar 4 Daman 3
Andhra Pradesh 149 Delhi 89
Arunachal Pradesh 13 Goa 23
Assam 80 Gujrat 200
Bihar 64 Haryana 156
Chandigarh 11 Himachal pradesh 67
Chhattisgarh 34 Jammu& kashmir 39
Dadar&nagar haweli 2 Jharkhand 40
Karnataka 197 Pondicherry 1
Kerala 240 Punjab 151
Madhya Pradesh 128 West bengal 111
Maharashtra 288 Rajasthan 160
Manipur 6 Sikkim 3
Meghalaya 8 Tamilnadu 199
Mizoram 5 Tripura 11
Nagaland 5 Uttar pradesh 276
Orissa 35 Uttarakhand 57
(1.6) MARUTI INSURANCE
Launched in 2002 maruti provided vehicle insurance to

its customers with the help of the national insurance company, bajaj allianze,
new india assurance and royal sundaram. The service was set up the
company with the
inception of two subsidiaries maruti insurance distributors services pvt.ltd
and maruti insurance brokers pvt. Ltd.
This service started as a benefit or value addition to
customers and to ramp up esily. By december 2005 they were able to sell
more than two million insurance policies since its inception.

MANEGMENT
(PGI)
N
4 ,JA
1
20
(1.7) Maruti accessories
Indias corps of military police personnel patrolling the

wagah borded crossing in the punjab in a maruti gypsy.
Many of the auto component companies other than maruti
udyog started to offer components and accessories that were compatible.
This caused a serious threat and loss of revenue to maruti. Maruti started a
new intiative under the brand name MARYTI GENUINE ACCESSORIES to offer
accessories like alloy wheels, body cover, carpets, door visors, fog lamps,
stereo systems, seat covers and other
car care products. These products are sold through dealer outlets and
authorized service stations through out india.
(1.8) Maruti driving school
A maruti driving school in chennai as part of its

corporate social responsibility maruti udyog launched the maruti driving
school in delhi. Later the
services were extended to other cities of india as well. These schools are
modelledon international standards, where leaners go through classroom and
practical sessions. Many international practicipants are trained on simulators.
we are very concerned about mounting deaths on indian roads. These can
be brought down if government, industry and the voluntry sector work
together in an integrated

MANEGMENT
(PGI)
N
4 ,JA
1
20
manner. But we felt that maruti should first do something in this regard and
hence this initiative of maruti driving schools.
(1.9) Maruti exports
Maruti suzuki angola,benin, dijibouti, ethiopia, europe,

kenya, morocco, sri lanka, uganda, chile, guatemala,costa rica and
eisalvador are some of the markets served by maruti exports.
(2.0) maruti suzuki dealership
Maruti suzuki dealership spread across 527 in 29 states in india.
COUNTRY NO.OF COUNTRY NO.OF

DEALERSHIP DEALERSHIP
Andaman 1 Madhya pradesh 22

MANEGMENT
(PGI)
N
4 ,JA
1
20
&nicobar
Andhra pradesh 36 Maharashtra 69
Arunachal 1 Manipur 1
pradesh
Assam 13 Meghalaya 3
Bihar 11 Mizoram 1
Chandigarh 5 Nagaland 1
Delhi 32 Punjab 27
Goa 7 Rajasthan 29
Gujrat 44 Skkim 1
Haryana 32 Tamil nadu 38
Himachal 4 Tripura 1
pradesh
Jammu & 10 Uttar pradesh 45
kashmir
Jharkhand 10 West bengal 19
Karnataka 35 uttarakhand 7
Kerala 22
(2.1) MARUTI SUZUKI SHOWROOM IN MEHSANA
maruti suzuki showroom in mehsana name is maruti suzuki

star line car pvt.ltd.
maruti suzuki star line car pvt. Ltd in addresh is nagalpur
highway, mehsana,gujrat,384002
maruti suzuki star line car pvt.ltd in phone:- 02762-243479
or 02762-243497. And fax :-250724
maruti suzuki star line car pvt.ltd. in website :-
starlinemul@yahoo.com

MANEGMENT
(PGI)
N
4 ,JA
1
20
(2.2) maruti suzuki awards
Indian awards
No.1 in initial quality study JD power

Total customer satisfaction TNS study
Car of the year BS motoring
Car of the year CNBC auto car
Best design and styling CNBC auto car
Viewers choice CNBC auto car
Small car of the year NDTV profit
Design car of the year BBC top gear
Car of the year overe drive
Number one premium compact car in JD power india apeal
study 2007
INTERNATIONAL AWARDS
JAPAN:
RJC car of the year automotive researchers

&journalists conference
2005-2006 car of the year japanmost fun COTY
Groof design award japan industrial design
promotion organisation
Car view of the year 2005 2006 car view
IRELAND:
Sampal it irish car of the year 2006 irish

motoring writers association
NEW ZEALAND:

MANEGMENT
(PGI)
N
4 ,JA
1
20
Fairfax AMI small car of the year AUTOCAR
National business review small car of the year
the national business review
AUSTRALIA:
2005 car guide car of the year car guide
UNITED KINGDOM
2005 car of the year CAR (automobile

magazine)
MALAYSIA:
NST master card car of the 2005 small car

new strait times
CHINA:
2005 CTV COTY economical car CCTV

Motor show COTY hatchback 2005 shanghai
international motor show
Most popular hatchback car 4th changchum
motor show
2005 shenzhen market car ranking best
design- shenzhen daily
2005 chengdu market car ranking best design
chengdu economical daily
(2.3) maruti suzuki company product

MANEGMENT
(PGI)
N
4 ,JA
1
20
The company offers a portfolio of 13 brand, ranking
from peoples car maruti 800 to the stylish hatch back, swift, sx4 sedan
and laxury sport utility vehicle (SUV), grand vitara.more than half the cars
sold in india were a maruti suzuki badge. As perthe classification by the
society of indian automobile manufactuers(SIAM),maruti suzuki models are
categorized under the following heads:
MARUTI SUZUKI 800:-
Maruti 800 it has transformed the lives of countless people, by

bringing the joy of motoring to million across the lengh and breadth of the
country.
Maruti suzuki 800 in a showroom price rs. 2,10,000 -

2,35,000.
MARUTI 800 IN TWO VARINTS :-

(1) Maruti 800 std BS III (2) maruti 800 AC
BS III
796 cc engine, petrol 796 cc engine,
petrol
16.1 kpl ,price 2,10,000 16.1 kpl, price
2,35,000

MANEGMENT
(PGI)
N
4 ,JA
1
20
MARUTI SUZUKI 800 COLOURS:-

Superior white, silky silver, bright red, caribbean blue,
icy blue.
MARUTI SUZUKI ALTO 800:-
Alto is a great combination of economy, practicality

&styling, it exemplifies the benchmark in build quality &
reliability in a compact car. These a attributes make it the
largest selling car in Indian automobile market.
Maruti Suzuki ALTO 800 In showroom price rs. 2,45,000

3,62,000.
MARUTI ALTO 800 IN NINE VARIANTS:-
1) Maruti ALTO 800 std 2) maruti ALTO
800 LX
796 cc engine, petrol 796 cc
engine,petrol
MANEGMENT
(PGI)
N
4 ,JA
1
20
22.74 kpl,price -2,46,000 22.74 kpl,price
2,82,000
3)maruti ALTO 800 LXI 4) maruti ALTO

800 VXI
796 cc emgine,petrol 796 cc
engine,petrol
22.74 kpl, price 3,05,000 22.74 kpl,price
3,18,000
5) maruti ALTO LXI(airbag) 6)maruti ALTO 800

std CNG
CNG
3,21,000
7)maruti ALTO 800 VXI (airbag) 8) maruti ALTO 800

LX CNG
CNG
22.74 kpl,price -3,37,000 22.74
kpl,price:-3,43,000
9) maruti ALTO 800 LXI CNG

796 cc engine, CNG
22.74 kpl,price -3,62,000
MARUTI ALTO 800 COLOURS:-

New forst blue, new blazing red, new torque blue, new granite
grey,
silky silver, superior white.
MARUTI SUZUKI ALTO K10:-

MANEGMENT
(PGI)
N
4 ,JA
1
20
Maruti suzuki ALTO K10 in a showroom prices rs. 3,26,000

3,40,000
MARUTI ALTO K10 IN A TWO
VARIANTS:-
(1)maruti ALTO K10 LXI (2) maruti ALTO K10
VXI
petrol
21.00 kpl,prices 3,26,000 21.00kpl, prices-
3,40,000
MARUTI SUZUKI ASTAR:-
Designed to perfection driven only to succeed ASTAR has taken

over the world. Made in india to meet european standards, the car
MANEGMENT
(PGI)
N
4 ,JA
1
20
symbolizes the beginning of a revolution with its unique acrodynamic stylish
powered by the latest stat of art, light , weight, ke series , petrol engine, it
has the best in class pick up and segment beating mileage of 19.59 kmpl.
Maruti suzuki ASTAR in a showroom prices rs. 3,84,000

5,25,000
MARUTI ASTAR IN A SIX VARIANTS:-
(1)maruti ASTAR LXI (2) maruti ASTAR
aktio VXI
petrol
4,10,000
(3) maruti ASTAR VXI (4) maruti ASTAR

ZXI
petrol
4,41,000
(5) maruti ASTAR ZXI abc (6)maruti ASTAR

dieasel
dieasel
19.59 kpl,prices 4,60,000 19.59kpl,
prices- 5,25,000
MARUTI SUZUKI ASTAR COLOURS:-

MANEGMENT
(PGI)
N
4 ,JA
1
20
MARUTI SUZUKI ESTILO:-
The new ESTILO is a new landmark in terms of design and

technology with its all new acrodynamic design ESTILO sets the benchmark
and makes each drive a fresh new experience. Complementing its stylish
looks are new clssy and elegant interiors that redefine comfort. Whats more
the all new ESTILO with its advance ke series engine gives you incredible
power each time you turn on the ignition lunched in august 2009.
Maruti suzuki ESTILO in a showroom prices rs. 3,50,000

4,40,000
MARUTI ESTILO IN A FIVE VARIANTS:-
(1) Maruti ESTILO LX BS IV (2) maruti ESTILO
LXI BS - IV
998 cc engine, petrol 998cc
engine, petrol
19 Kpl, prices 3,50,000 19 kpl, prices
3,82,000

MANEGMENT
(PGI)
N
4 ,JA
1
20
(3) Maruti ESTILO VXI BS IV (4) maruti ESTILO
cng BS - IV
998 cc engine, petrol 998cc
engine, CNG
19 kpl, prices 4,09,000 23. kpl,
prices 4,36,000
(5) Maruti ESTILO ABS BS IV

998 cc engine, petrol
19 kpl, prices 4,40,000
MARUTI SUZUKI ESTILO

COLOURS:-
Mid night black, superior white, silky silver , dusky brown ,
ecru
Beige, sunlight copper , bright red.
MARUTI SUZUKI WAGON R :-

MANEGMENT
(PGI)
N
4 ,JA
1
20
Drive with complete peace of mind. The world class sefty
features of the WAGON R keeps you safe secure always. Wearing new vibrant
colours, the new WAGON R is full of freshness and energy to keep you
charged up and always ready to go.
Maruti suzuki WAGON R in a showroom prices rs. 4,18,000
5,50,000
MARUTI WAGON R IN A SEVEN
VARIANTS:-
(1)Maruti WAGON R LX (2)maruti WAGON
R LXI
998cc engine, petrol 998cc engine,
petrol
18.50 pl, prices 3,64,000 18.50 kpl,prices
4,14,000
(3)Maruti WAGON R VXI (4)maruti WAGON R

duo lpg
998cc engine, petrol 998cc engine, LPG
18.50 pl, prices 4,40,000 15.00 kpl,prices
4,49,000
(5)Maruti WAGON R LXI cng (6)maruti WAGON R

vxi abs
998cc engine, cng 998cc engine, petrol
26.6 kpl, prices 4,69,000 18.5 kpl,prices
4,72,000
(7)Maruti WAGON R diesel

970cc engine, diesel
23.00 kpl, prices 5,50,000

MANEGMENT
(PGI)
N
4 ,JA
1
20
MARUTI SUZUKI WAGON R COLOURS:-

Brilliant yellow, pearl silver metallic , silky silver menthllic , wine red
metallic , midnight black metallic , superior white , Caribbean blue metallic ,
mountain mist metallic, ocean blue metallic, forest flush metallic, passion red
medmetalic, behamas beige, superior white, midnight black metallic, royal
gold metallic, silky silver metallic, virgin blue , royal gold.
MARUTI SUZUKI SWIFT :-
A new kind of computer car one thats based on a fresh approach be

design and development SWIFT delivers the kind of driver and passenger
experience that places it in a clss of its own and has true worldwide appeal.
Maruti suzuki SWIFT in a showroom prices rs. 4,58,000

6,95,000
MARUTI SWIFT IN A SIX VARIANTS :-

(1) Maruti SWIFT LXI (2) maruti SWIFT
VXI
1197cc engine, petrol 1197cc engine,
petrol

MANEGMENT
(PGI)
N
4 ,JA
1
20
18.6 kpl, prices 4,58,000 18.6
kpl,prices 5,08,000
(3) Maruti SWIFT LDI (4) maruti

SWIFT ZXI
1248cc engine, diesel 1197cc engine,
petrol
22.9 kpl, prices 5,66,000 18.6 kpl,prices
5,86,000
(5) Maruti SWIFT VDI (6)maruti SWIFT ZDI

1248cc engine, diesel 1248 cc engine , diesel
22.9 kpl, prices 6,00,000 22.9 kpl , prices
6,95,000
MARUTI SUZUKI SWIFT

COLOURS :-
Metallic midnight black , pearl metallic, arctic white ,
metallic silky
Silver, blazing red metallic , torque blue metallic ,
glistening grey
Metallic.
MARUTI SUZUKI SWIFT DZIRE

MANEGMENT
(PGI)
N
4 ,JA
1
20
Maruti suzuki SWIFT DZIRE in a showroom prices rs. 5,03,000
7,59,000
MARUTI SWIFT DZIRE IN EIGHT
VARIANTS :-
(1)Maruti swift DZIRE LXI (2) maruti swift
DZIRE VXI
1197engine, petrol 1197 cc
engine,petrol
19.01kpl,price -5,03,000 19.01
kpl,price 5,64,000
(3)maruti swift DZIRE regal LTD (4) maruti swift DZIRE

LDI
1197 cc engine,petrol 1248 cc
engine,diesel
6,00,000
(5) maruti swift DZIRE ZXI (6) maruti

swift DZIRE VDI
diesel
6,75,000
(7) maruti swift DZIRE automatic (8) maruti

swift DZIRE ZDI
1197cc engine, petrol 1248 cc engine,
diesel
17.04 kpl,price -6,85,000 23.04 kpl,prices
7,59,000

MANEGMENT
(PGI)
N
4 ,JA
1
20
MARUTI SUZUKI SX4:-
Revolutionary European design world class drive by

wire technology, most specious in its class steering mounted
audio controls, maximum ground clearance in its class high on
safety with dual airbags
anti- lock breke system (ABS) & electronic rack force distribution
(EBO) feature.
Maruti Suzuki SX4 In showroom price rs. 7,32,000

9,85,000.
MARUTI SX4 IN SEVEN VARIANTS :-

(2)Maruti SX4 VXI (2) maruti SX4 VXI
cng
1586 engine, petrol 1586 cc
engine,cng
16.51kpl,price -7,32,000 22.01
kpl,price 7,92,000
(3)maruti SX4 ZXI (4) maruti SX4 VDI

1586 cc emgine,petrol 1248 cc
engine,diesel

MANEGMENT
(PGI)
N
4 ,JA
1
20
8,32,000
(5) maruti SX4 ZXI (opt) (6) maruti SX4

ZDI
diesel
9,27,000
(7) maruti SX4 ZDI (opt)

1248 cc engine, diesel
21.79 kpl,price -9,85,000
MARUTI SUZUKI SX4 COLOURS:-

Silky silver, serene blue , granite grey , glistening grey ,
pearl
Arctic white ,
clear beige.
MARUTI SUZUKI VITARA:

MANEGMENT
(PGI)
N
4 ,JA
1
20
Distinctively styled the third generation grand VITARA
takes three decades of suzuki SUV heritage to the next level. The VITARA
model first hit the road in japan in 1988 as its second avatar the VITARA
came armed with name the grand VITARA launched in india on Ist JULY 2009.
Maruti Suzuki VITARA In showroom price rs. 22,68,000

24,61,000.
MARUTI SX4 IN TWO VARIANTS:-
(1) Maruti VITARA 2.4 MT (2) maruti VITARA
2.4 AT
engine,petrol
24,61,000
MARUTI SUZUKI SX4 COLOURS :-

Silky silver metallic, blush blank pearl, pearl white , clear beige
metallic, phoenix red pearl , nocturnal blue metallic
MARUTI SUZUKI VERSA :-

MANEGMENT
(PGI)
N
4 ,JA
1
20
Experience the joy of travelling together .equipped with
twin Acs , large sliding doors and flexible seating the VERSA encourages
family and friend to enjoy long drives and getaways together. In spite of
being so spacious its design allows for easy maneuverability in the city.
MARUTI SUZUKI VERSA COLOURS:-

Superior white, metallic midnight black , metallic silky silver ,
metallic ,
pearl silver, metallic icy blue.
MARUTI SUZUKI GYPSY:-
With superb maneuverability,smooth handling and raw

energy packed in to a sleek yet rugged frame, the GYPSY king is the real
adventure MUV ,whether ploughing through the drik tracks, climbing
fomidablee terrain or making way through the city traffic. Maruti suzuki is
proud to support the operations of our countrys defense services with the
tailor made GYPSY. GYPSY hasproved its mettle during defence operation in
the himalayas and thar desert.
Maruti Suzuki GYPSY In showroom price rs. 5,87,000

6,01,000.
MARUTI GYPSY IN TWO VARIANTS:-
(1)Maruti GYPSY ST BS- IV (2) maruti GYPSY BS-
IV
MANEGMENT
(PGI)
N
4 ,JA
1
20
engine,petrol
6,01,000
MARUTI SUZUKI GYPSY COLOURS :-

Silky silver, superior white,ruby red, dolphin blue, harvest
Green
MARUTI SUZUKI OMNY:-
OMNY is truly indias original MPA. Today it is available in three

variants ,5 seater , 8 seater cargo, ambulance & liquefied petroleum gas
(LPG). It meets diverse needs across different user segments & can double
up both as a people carrier and a good carrier it is easy on the pocket yet
tough on the job.
Maruti Suzuki OMNY In showroom price rs. 2,50,000

2,56,000.
MARUTI OMNY IN THREE VARIANTS:-
(1)Maruti OMNY 5 star BS- IV (2) maruti OMNY E 8
star BS- IV
MANEGMENT
(PGI)
N
4 ,JA
1
20
engine,petrol
14.07kpl,price -2,50,000 14.07
kpl,price 2,51,000
(3)maruti OMNY LPG BS-III

796 cc emgine,LPG
10.09 kpl, price 2,56,000
MARUTI SUZUKI OMNY COLOURS:-
Caribbean blue metallic, icy blue metallic, silky silver metallic,
superior
White.
MARUTI SUZUKI RITZ :-
The RITZ combines modern European design the sportiness of the swift,
the latest in engine technology and suzuki globally acclaimed expertise in
compact cars RITZ is an exceptional blend of modern design & practicality.
The interior of the car are smartly styled providing a very comfortable space
to all the peoplein the cabin. The K12m petrol engine and 1.3 liter DDIs

MANEGMENT
(PGI)
N
4 ,JA
1
20
diesel engine powering the RITZ are supremely refined & silent with best in
class ful efficiency launched on 15th may2009.
Maruti Suzuki RITZ In showroom price rs. 4,38,000

6,38,000.
MARUTI RITZ IN NINE VARIANTS :-
(1)Maruti LXI BS- IV (2) maruti VXI BS-
IV
engine,petrol
18.05kpl,price -4,38,000 18.05
kpl,price 4,73,000
(2)maruti VXI (ABS) BS-IV (4) maruti ZXI BS-

IV
engine,petrol
18.05kpl,prices-4,98,000 18.05kpl,
prices- 5.33,000
(5)Maruti LDI BS- IV (6) maruti VDI BS-

IV
1248 cc engine, diesel 1248 cc
engine,diesel
23.02kpl,price -5,46,000 23.02
kpl,price 5,79,000
(6)maruti VDI (ABS) BS-IV (7) maruti VXI AT

BS- IV
engine,petrol

MANEGMENT
(PGI)
N
4 ,JA
1
20
23.02kpl,prices-5,97,000 17.01kpl,
prices- 6.25,000
(8) maruti ZDI BS - IV

1248cc engine, diesel
23.02 kpl,prices- 6,38,000
MARUTI SUZUKI RITZ COLOURS:-

Superior white, bakers chocolate, silky silver , new mystique
red,
New breze blue, new granite grey.
SUZUKI PALETTE :-
MARUTI SUZUKI XA ALPHA :-

MANEGMENT
(PGI)
N
4 ,JA
1
20
MARUTI SUZUKI EECO :-
Maruti Suzuki EECO In showroom price rs. 3,09,000

4,12,000.
MARUTI EECO IN FIVE VARIANTS :-

(1) Maruti EECO 5 STR (2) maruti EECO 7
STR
engine,petrol

MANEGMENT
(PGI)
N
4 ,JA
1
20
15.01kpl,price -3,09,000 15.01 kpl,price
3,26,000
(3)maruti EECO 5 STR A/C+ HTR (4) maruti EECO 5 STR

HTR CNG
1196 cc engine,petrol 1196 cc engine,CNG
15.01kpl,prices-3,39,000 20.00kpl, prices-
3.76,000
(5)Maruti EECO 5 STR A/C+HTR CNG

1196 cc engine, CNG
20.00kpl,price -4,12,000
MARUTI SUZUKI RITZ COLOURS
superior white, metallic midnight black, metallic silky
silver, bright
Red, metallic blue blaze, metallic glistening grey
MARUTI SUZUKI CERVO :-
MARUTI SUZUKI KIZASHI :-

MANEGMENT
(PGI)
N
4 ,JA
1
20
MARUTI SUZUKI JIMNY :-
MARUTI SUZUKI ERTIGA :-
Maruti suzuki ERTIGA in a showroom prices rs. 5,99,000 8,77,000

MARUTI ERTIGA IN NINE VARIANTS :-

MANEGMENT
(PGI)
N
4 ,JA
1
20
(3)Maruti ERTIGA LXI (2) maruti ERTIGA LXI
cng
engine,cng
19.01kpl,price -5,99,000 19.01
kpl,price 6,60,000
(3)maruti ERTIGA VXI (4) maruti ERTIGA VXI ABS

1373 cc engine,petrol 1373cc engine, petrol
6,86,000
(5) maruti ERTIGA VXI cng (6) maruti

ERTIGA LDI
diesel
7,46,000
(7) maruti ERTIGA ZXI (8) maruti ERTIGA VDI

1373cc engine, petrol 1248 cc engine,
diesel
19.01 kpl,price -7,59,000 22.77 kpl,prices
8,11,000
(9)maruti ERTIGA ZDI

1248 cc engine, diesel
22.77 kpl,prices 8,77,000
MARUTI SUZUKI STINGRAY :

MANEGMENT
(PGI)
N
4 ,JA
1
20
Maruti Suzuki STINGRAY In showroom price rs. 4,15,000

4,72,000.
MARUTI STINGRAY IN THREE VARIANTS :-

(1) Maruti STINGRAY LXI (2) maruti
STINGRAY VXI
engine,petrol
15.01kpl,price -4,15,000 15.01 kpl,price
4,13,000
(1)maruti STINGRAY VXI(opt)

998 cc engine,petrol
15.01kpl,prices-4,72,000
MARUTI SUZUKI A- WIND :-

MANEGMENT
(PGI)
N
4 ,JA
1
20

MANEGMENT
(PGI)
N
4 ,JA
1
20
(1). Since how many years have you been a working to

This organization?
1 to 6 month 6 month to 1
year
1year to 3 year more than

3year
ANS.
ANSWER
MANEGMENT
(PGI)
N
4 ,JA
1
20
RESPODE PERCENTA
NT GE
1 TO 6
MONTH 11 22
6 MONTH TO
1 YEAR 13 26
1 YEAR TO 3
YEAR 10 20
MORE THAN
3 YEAR 16 32
16
14
12
10
8
6
4
RESPODENT
2
0
INTERPRETATION:-
FROM THIS GRAPH I HAD FOUND THAT 22% OF THE EMPLOYEES

ARE WORKING WITH THE ORGANISATION LESS THAN 6 MONTHS,26% OF
THEM ARE WORKING FROM 6 MONTH TO 1 YEAR, 20% OF THE EMPLOYEES
ARE WORKING FROM 1-3 YEAR AND 32% EMPLOYEES ARE WORKING WITH
THIS ORGANISATION FROM MORE THAN 3 YEARS.
(2). how is the working environment?

MANEGMENT
(PGI)
N
4 ,JA
1
20
participative autonomy
Whimsical kedtapism
ANS.
RESPODE PERCENTA
ANSWER NT GE
PARTICIPATIV
E 29 58
AUTONOMY 7 14
WHIMSICAL 10 20
KEDTAPISM 4 8
30
25
20
15 RESPODENT
10
0
PARTICIPATIVE WHIMSICAL AUTONOMY KEDTAPISM
INTERPRETATION:-
OUT OF PARTICIPATIVE EMPLOYEES IN A 29.WHIMSICAL OF

THESATISFIED IN A 7 EMPLOYEES. AND THE AUTONOMY SATISFIED
IN A 10 EMPLOYEES AND THE KEDTAPISM IN THE 4 EMPLOYEES
SATISFIED THE MARUTI SUZUKI SHOWROOM.

MANEGMENT
(PGI)
N
4 ,JA
1
20
(3).are you satisfied with the top management?
yes no
ANS.
RESPOD
ANSWER ENT
YES 44
NO 6
8%
YES
92% NO
INTERPRETATION:-
EXCEPT 44 EMPLOYEES IN SATISFIED THE TOP LEVEL MANGMENT LEVEL.

AND ONLY THE 6 EMPLOYEES IS NOT THE SATISFIED THE TOP LEVEL
MANAGEMENT.

MANEGMENT
(PGI)
N
4 ,JA
1
20
(4).in your organisation meeting empolyees informally

IS MOTIVATION?
yes no
ANS.
RESPOD
ANSWER ENT
YES 41
NO 9
8%
YES
92% NO
INTERPRETATION:-
THE EMPLOYEES IN A 41 EMPLOYEES IN THE ORGANISATION

MEETING THE INFORMALY IS MOTIVATION. And the only 9 employees is not
the supported the organization informally.

MANEGMENT
(PGI)
N
4 ,JA
1
20
(5). does the employees share experience to help each

Other?
yes no
ANS.
RESPOD
ANSWER ENT
YES 37
NO 13
8%
YES
NO
92%
Interpretation:-
This project in this of employees share the experience to help

each othe in 37 employees,and the only 13 employees is not to the
supported organisation.

MANEGMENT
(PGI)
N
4 ,JA
1
20
(6).do you think your work is according to your

Qualification and skills?
yes no
ANS.
RESPOD
ANSWER ENT
YES 30
NO 20
8%
YES
NO
92%
Interpretation:-
The project in a 30 employees is the in your qulification and skills
related the job apply. And the 20 employees is not the qulification related to
the work.
(7).do you think there are good carrer prospect in your

organization?
MANEGMENT
(PGI)
N
4 ,JA
1
20
yes no
ANS.
RESPOD
ANSWER ENT
YES 31
NO 19
50
45
40
35
30
25 RESPODENT
20
15
10
5
0
YES NO
Interpretation:-
The 31 emploees in this work of good carrer pospect in this

organisation, and the 19 employees is not to the good carrer in
the organisation.
(8).do you have necessary authority to perform your

Duties effectively?
MANEGMENT
(PGI)
N
4 ,JA
1
20
yes no
ANS.
RESPOD
ANSWER ENT
YES 47
NO 3
50
40
30 RESPODENT
20
10
0
YES NO
Inerpretation:-
The all most 47 employyes in good the perform youre the duties and
effectively, and the onLy 3 employees the in a not to the good work.

MANEGMENT
(PGI)
N
4 ,JA
1
20
(9).kindly make your level of agreement for the Following

statement.
Particular Satisfied Extremely Dis. Ext. Neutral

satisfied satisfied Satisfied
(1) Safe 32 12 3 0 3
environmen
t to work
(2)employe 26 13 2 0 9
e relation
of this
organizatio
n
(3)working 23 4 5 3 15
hours
(4)goals of 21 9 7 1 12
the
organizatio
n
(5)administ 22 8 3 5 12
ration
department
(6)present 19 9 4 4 14
salary
provided
(7)decision 22 7 2 2 17
making
policy
(8)medical 15 4 18 4 9
facility for
employees
(9)perform 29 5 5 1 10
ance in the
organizatio
n
ANS.

MANEGMENT
(PGI)
N
4 ,JA
1
20
35
30
25
satisfied
20
extre.satisfied
dic.satisfied
15 ext.satisfied
neutral
10
0
safe env. Work work.hours adm.depa. dec.policy per.org.
Interpretation:-
The 32 emploees in this work of safe environment to work

to satisfiedin this organisation, and the 12 employees is not to
the ext.satisfied in the organisation.and 3 employees in neutral th
safe environment. And the last of a performance in the org. in 29
employees in satisfied.and the 10 employees is a neutral the
organization work.
(10).to whome the training is given more in your

Organisation?

MANEGMENT
(PGI)
N
4 ,JA
1
20
senior staff junior staff
New staff based on

requiremen
ANS.
RESPODE
ANSWER NT
SENIOR STAFF 13
NEW STAFF 17
JUNIOR STAFF 7
BASED ON
REQUIREMEN 13
18
16
14
12
10
8 RESPONDED
0
SENIOR STAFF NEW STAFF JUNIOR STAFF B.O.R
Inerpretation:-

MANEGMENT
(PGI)
N
4 ,JA
1
20
This organisation in start to the work in this time the 13
EMPLOYEES IN A SENIOR STAFF TARINING. AND THE JUNIOR STAFF IN THE
ONLY 7 EMPLOYEES TRAINING. AND THE BASED ON REQOIREMEN IN THE13
EMOPLOYEES THETRAING THE ORGANISATION.
(11).whether organisation culture sutable to

Employee?
yes no
ANS.
RESPODE
ANSWER NT
YES 46
NO 4
8%
YES
NO
92%
Inerpretation:-

MANEGMENT
(PGI)
N
4 ,JA
1
20
This organisation in start to the work in this time the 46
EMPLOYEES IN a organization culture are sutabal. AND THE not the sutable to
culture IN THE ONLY 4 EMPLOYEES .
(12).which are the motivational you criteria that

Satisfied more at organisation level?
training salary
Incentive bonus
ANS.
RESPODE
ANSWER NT
TRAINING 8
SALARY 15
INCENTIVE 16
BONUS 11

MANEGMENT
(PGI)
N
4 ,JA
1
20
50
45
40
35
30
RESPODENT
25
20
15
10
5
0
YES NO
INTERPRETATION:-
OUT OF TRAINING EMPLOYEES IN A 8. WHIMSICAL OF

INCENTIVE IN A 15 EMPLOYEES. AND THE SALARY SATISFIED IN A
16 EMPLOYEES AND THE BONUS IN THE 11 EMPLOYEES SATISFIED
THE MARUTI SUZUKI SHOWROOM.

MANEGMENT
(PGI)
N
4 ,JA
1
20
FINDING
o MARUTI SUZUKI company provides maximum

satisfaction to the employees.
o I have found thet maruti suzuki company provided less

prommotinal of the company.
o All the employees in maruti suzuki are in good demand.
CONCLUSION
At the end of the project report I will to give conclusion

to the concerning unit. I want to say that regarding this organization that it

MANEGMENT
(PGI)
N
4 ,JA
1
20
has a very effective , hardworking and , efficient management . it has got
effective administration department.
The organization is having very strong survey value in
south region of the india and should try to improve their survy in the other of
the india and the organization is trying to do their best for the same.
The member of all the department of the company are
very kind and co-operative and they never let me feel other from the
organization . they had provided me all the important information which
helped me in preparing the project report.
BIBLIOGRAPHY

MANEGMENT
(PGI)
N
4 ,JA
1
20
BOOKS:- research methodology by C.R.KOTHARI, survey

management
By philip kotler.
WEBS:- www.starlinemul@yahoo.com,
www.maruti suzuki.com

MANEGMENT
(PGI)
N
4 ,JA
1
20
EMPLOYEE DETAIL
DATE:-
NAME :-
AGE :-
GENDER :-
ADDRESS :-
COMPANY NAME:-
MANEGMENT
(PGI)
N
4 ,JA
1
20
QUALIFICATION :-
POSITION :-
WORKING TIME :-
TELEPHONE NO. :-
SIGNATURE
QUETIONARY
(1). Since how many years have you been a working to
This organization?
1 to 6 month 6 month to 1
year
1year to 3 year more than
3year
(2).how is the working environment?
participative autonomy
Whimsical kedtapism
(3).are you satisfied with the top management?
yes no
(4).in your organisation meeting empolyees informally is
motivation?

MANEGMENT
(PGI)
N
4 ,JA
1
20
yes no
(5).does the employees share experience to help each
Other?
yes no
(6).do you think your work is according to your
Qualification and skills?
yes no
(7).do you think there are good carrer pospect in your
organization?
yes no
(8).do you have necessary authority to perform your
Duties effectively?
yes no
(9).kindly make your level of agreement for the Following statement.

MANEGMENT
(PGI)
N
4 ,JA
1
20
Particular satisfied Extremel Dis. Ext. neutral
y satisfied Satisfied
satisfied
(1) Safe
environme
nt to work
(2)employ
ee
relation of
this
organisati
on
(3)workin
g hours
(4)goals
of the
organisati
on
(5)admini
stration
departme
nt
(6)present
salary
provided
(7)decisio
n making
policy
(8)medical
facility for
employee
s
(9)perfor
mance in
the
organisati
on
(10)to whome the training is given more in your
Organisation?

MANEGMENT
(PGI)
N
4 ,JA
1
20
senior staff junior staff

New staff based on
requiremen
(11)whether organisation culture sutable to
Employee?
yes no
(12)which are the motivational you criteria that
Satisfied more at organisation level?
training salary
Incentive bonus

MANEGMENT
(PGI)
N
4 ,JA
1
20

MANEGMENT
(PGI)
N
4 ,JA
1
20

MANEGMENT
(PGI)

Khoda Bhai Report

Uploaded by

Document Information

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

Khoda Bhai Report

Uploaded by

Copyright:

Available Formats

EMPOLYEE SATISFACTION OF MARUTI SUZUKI

MARUTI SUZUKI STAR LINE CAR

SUB.TO:- PATEL SCHOOL OF BUSINESS

Human research is an important part of the syllabus for the

PATEL SCHOOL OF BUSINESS

I have been able to prepare my report successfully and I

PATEL SCHOOL OF BUSINESS

When every industry ventures out to make in the corporate

PATEL SCHOOL OF BUSINESS

CHAPTAR SUB PARTICULARS PAGE.

<1.2> PURPOS OF THE STUDY 8

<1.3> OBJECTIVE OF THE STUDY 8

<1.4> RESEARCH METHODOLOGY 9

<1.5> SCOPE OF THE STUDY 10

<1.6> LIMITATION OF THE STUDY 10

(2) INTRODUCTION OF ORGANISATION 11

PATEL SCHOOL OF BUSINESS

<1.2> MARUTI SUZUKI PLANT LOCATION 14

<1.3> MARUTI SUZUKI PARTNER FOR THE JOINT 14

<1.5> MARUTI SUZUKI AUTHORIZED SERVICE 16

<1.7> MARUTI SUZUKI ACCESSORIES 18

<1.8> MARUTI SUZUKI DRIVING SCHOOL 19

<1.9> MARUTI SUZUKI EXPORTS 19

<2.0> MARUTI SUZUKI DEALERSHIP 20

<2.1> MARUTI SUZUKI SHOWROOM IN 21

<2.3> MARUTI SUZUKI COMPANY PRODUCT 23

(3) ANYLYSIS OF DATA 46

(8) THANK YOU 69

PATEL SCHOOL OF BUSINESS

PATEL SCHOOL OF BUSINESS

In the my survey of of the employees satisfaction I selects the 50

1.2 PURPOSE OF THE STYDY

To find employees satisfaction level towards maruti suzuki

1.3 OBJECTIVES OF THE STUDY

employees satisfaction and co dealer employees plays an important

To study about employees satisfaction by services ,work ,salary of

PATEL SCHOOL OF BUSINESS

To find out the requirements of co dealer for increase business.

To find out the employee perception toward maruti suzukis showroom. .

1.4 RESEARCH METHODOLOGY

The sample size for this project was on 50 employees. in

DATA COLLECTION METHOD

A) Primary data collection method:

Primary data was collected through survey method.

The questionnaire was used as an instrument for the survey

B) Secondary data collection method:

stratified random method was used as a sampling method.

Face to face interview was used for contact method.

PATEL SCHOOL OF BUSINESS

Research design is an important part of research which shows a

1.5 SCOPE OF THE STUDY:

Scope of the study is employees of mahesana city. .

1.6 LIMITATIONS Of THE STUDY:

reluctance on the part of the respondent to provide exact details.

PATEL SCHOOL OF BUSINESS

Time constraint as stipulated by university norms and by project guide.

Less co dealer of star line cars PVT LTD

PATEL SCHOOL OF BUSINESS

MARUTY SUZUKI INDIA LIMITED is a publicity listed automaker

PATEL SCHOOL OF BUSINESS

PATEL SCHOOL OF BUSINESS

(1.2) MARUTI SUZUKI PLANT LOCATION

Plant location :-1 Plant location :-2

PATEL SCHOOL OF BUSINESS