QUESTION BANK

COMPETENCY MAPPING AND PERFORMANCE MANAGEMENT

1. Define the concept of Competency? Explain the different types of competencies.

2. Elaborate the competency model for HR professionals.

3. Describe in brief Ulrichs categorization of competencies.

4. What is Behavioural Event Interview [BEI]? What is the purpose using BEI?

5. Describe the role Assessor in Assessment Centre

6. Elaborate Critical Incidents Technique as a method of competency mapping.

7. Write short note on a] Assessment Centre b]Interview techniques as a method of

competency mapping

8. What is performance management? Explain the scope and uses of PM.

9. What are the different characteristics of PM?

10. What are the main concerns of performance management?

11. Elaborate PM planning Process.

12. What is performance? Explain significance of performance.

13. How to manage the Performance? Describe it in detail.

14. What are the performance review skills?

15. Write short notes on - Approaches to measuring performance

CASE STUDIES FOR EXAM

Case Study 1

Consider the following adaption of a job description for the postion of a district business manager for
sales organization in Bristorl-Mayers Squibb [BMS]. BMS produces pharmaceuticals, infants
formulas and nutritional products, ostomy and advanced wound care products, cardiovascular
imaging supplies and over the counter products. Some of their brands include Enfamil, Cardiolite
and Plavix. Their stated mission is to extend and enhance human life by providing the highest
quality pharmaceutical and related health care products. In addion, all employees live by the BMS
pledge: We pledge-to our patients and customers , to our employees and partners to our
shareholders and neighbors, and to the world we serve- to act our belief that the priceless ingredient
of every product is the honor and integrity of the maker.

DBM Job Responsibilities

The following are the core performance objectives for the district business manager position. Create
the environment to build an innovative culture, create and articulate a vision, drive innovation by
embracing diversity and change, set the example and thereby shape the culture. Develop and
communicate the business plan, understand and explain BMS strategies, translate national plan to
business plans for districts and territories, set goals and expectations of performance, set priorities and
allocate resources. Execute the business plan, execute and implement the plan, maximize rank order
lists [ROL] of medical education professional relationships, achieve optimum coverage frequency of
highest potential physicians, take accountability, and achieve results. Building relationships focused
on customer retention, develop relationships [i.e. networks], influence others [i.e. internal and
external], develop self and others. Strong skills in the following areas required written and oral
communication, negotiation, strategic analysis, leadership, team building and coaching.

Q.1. Based on the DBM job description, extract a list of task and contextual performance behavior.

Q.2. Differentiate between task and contextual performance

Case study 2

Identify competencies required for each role considering the tasks

1. Marketing Manager

2. Production Manager

3. Training Manager

4. Plant Maintenance Manager

Give functional and technical competencies of all above four jobs.