A STUDY ON QUALITY OF WORK LIFE AMOUNG BANK EMPLOYEES

MSW Project Submitted to Bharathiar University in Partial fulfilment of the

Requirement for the degree of
MASTER OF SOCIAL WORK

Submitted By
ANGEL PRAVEENA.B
(Reg No: 1531M0048)

Under the guidance of

Mrs. Prema Malini, M.S.W.,D.B.M.,M.Phil.,(Ph.D)
ASSOCIATE PROFESSOR

DEPARTMENT OF SOCIAL WORK

CSI BISHOP APPASAMY COLEGE OF ARTS&SCIENCE
(Affiliated to the Bharathiar University)
Coimbatore-641 018

MARCH-2017
CERTIFICATE
 CERTIFICATE

This is to certify that the project work entitled, A STUDY ON QUALITY OF

WORK LIFE AMOUNG BANK EMPLOYEES , is a bonafide record of work done by
B.ANGEL PRAVEENA (Reg.no:1531M0048) submitted to Bharathiyar University in
partial fulfilment of the requirements for the degree of award of Master of Social Work
and it has not formed for the basis of the reward of any Degree/Diploma/Fellowship or
other similar tittle to any certificate of any University

.. .
Dr. Mrs. Esther Rani M.A, M.Phil ,Ph.D Mrs. Prema Malini, M.S.W.,D.B.M.,
M.Phil,(Ph.D)
Prof. & Head Of the Department Signature of the Guide & supervisor

-----------------------------------------
Dr. Mrs. JEMIMAH WINTSON, M.Com.,M.Phil.,Ph.D.
Principal
Bishop Appasamy College of Arts and Science
Coimbatore- 18

Submitted for the University viva- voice examination on

.. .
Internal Examiner ExternalExaminer
DECLERATION
 DECLERATION

I B.ANGEL PRAVEENA hereby declare that this study, entitled STUDY ON

QUALITY OF WORK LIFE AMOUNG BANK EMPLOYEES, submitted to
Bharathiyar University, in partial fulfillment of the requirements for the award of the
Degree of Master of Social Work is a record of original research work done by me
during 2015-2017 under the Supervision and guidance of. Mrs. Prema Malini,
M.S.W., D.B.M., M.Phil,(Ph.D) and it is not formed the basis for the award of any
Degree/Diploma /Fellowship or other similar title to any candidate of any University.

Signature of the Candidate

B.ANGEL PRAVEENA

Counter signed by

Guide and Supervisor

Mrs. Prema Malini, M.S.W., D.B.M., M.Phil,(Ph.D)S
Prof, Department of Social Work
 ACKNOWLEDGEMENT

First and foremost, I thank the God for his substantial blessings and mercy at
all stages in the completion of my project.
I too realize this fact and so I am greatly indebted to all of them and
take this opportunity to show my gratitude to them/.
The valuable and unflinching requital support in this Endeavour by my
respected Head of the Department Dr. Mrs. Esther Rani, Bishop Appasamy
collage of Arts and Science. Her inspiring encouragement, valuable
suggestions and guidance at various stage of study enable me to complete this
work.
I do acknowledge here, the support and encouragement given by the
Principal Dr.Mrs. JEMIMAH WINTSON, Bishop Appasamy collage of
Arts and Science.
I extended my warmest gratitude to the bank for given me this
opportunity to do my project. At this juncture, I extended my most sincere
thanks to General Manager for helping me and guiding me throughout my
project work.
Words of special thanks are also to my staff members Mr. Sam
Lovely Son, Mrs. Priyadarshini, Mrs. Prema Malini, Mr. John Wesly, Mr.
Samuel Raj, Mrs. Esther Shalini, Mrs. Shasikala Mary and Ms Elizabeth
Department of social Work, Bishop Appasamy College of Arts and Science.
I offer my deepest gratitude to the respondents for their support in
doing my project.
I express my heartfelt thanks to My parents, relatives and friends for
support in and every aspect of my life.
CONTENT
CHAPTER TITLE PAGE
NUMBER NUMBER
I. INTRODUCTION

Introduction of the study 1

Meaning 1
Definition 1
Evolution and development of QWL 3
Constituents of QWL 3
Factors influencing the quality of work life 6
Measuring quality of work life 7
Nature and scope of quality of work life 9
Importance of quality of work life 11
Significance of good work-life quality 14
Problems in improving the QWL 15
QWL in the Indian context 16
II. REVIEW OF LITERATURE 18-23
III. RESEARCH METHODOLOGY 24-28
INTRODUCTION 24
TITLE OF THE STUDY 24
NEED AND IMPORTANT OF THE STUDY 24
OBJECTIVES OF THE STUDY 25
RESEARCH DESIGN 26
SOURCE OF DATA 26
TOOLS OF DATA COLLECTION 27
CHAPTER TITLE PAGE
NUMBER NUMBER
SAMPLING 27
DALA COLLECTION AND ANALYSIS 27
DIFFICULTIES FACED DURING THE STUDY 27
LIMITATION OF THE STUDY 28
CHAPTERIZATION 28
IV. TABULATION, ANALYSIS AND TABULATION 29-50
V. FINDINGS, SUGGESTION AND CONCLUSION 51-53
BIBLIOGRAPHY 54
ANNEXURE 56
 LIST OF TABLES

TABLE TITLE PAGE

NUMBER NUMBER

1 BANK DISTRIBUTION OF THE RESPONDENT 29

2 AGE DISTRIBUTION OF THE RESPONDENT 30

3 DESIGNATION OF DISTRIBUTION OF THE 31

RESPONDENT

4 EXPERIENCE DISTRIBUTION OF THE 32

RESPONDENT

5 GENDER DISTRIBUTION OF THE 33

RESPONDENT

6 EDUCATION DISTRIBUTION OF THE 34

RESPONDENT

7 SALARY OF DISTRIBUTOION OF THE 35

RESPONDENT

8 DISTRIBUTION OF THE RESPONDENTS 36

BASED ON THEIR WORK ENVIRONMENT

9 OPINION OF THE RESPONDENTS BASED ON 37

DIMENSIONS OF QUALITY OF WORK LIFE
TABLE TITLE PAGE
NUMBER NUMBER

10 39
ASSOCIATION BETWEEN THE AGE AND THE
QUALITY OF WORK LIFE OF THE
RESPONDENT

11 ASSOCIATION BETWEEN THE DESIGNATION 40

AND THE QUALITY OF WORK LIFE OF THE
RESPONDENT

12 41
ASSOCIATION BETWEEN THE GENDER AND
THE QUALITY OF WORK LIFE OF THE
RESPONDENT

13 42
ASSOCIATION BETWEEN THE EDUCATION
AND THE QUALITY OF WORK LIFE OF THE
RESPONDENT
14 SIGNIFICANT DIFFERENCE BETWEEN 43
DESIGNATION & WITH THEIR LEVEL OF
QUALITY OF WORK LIFE
15 SIGNIFICANT DIFFERENCE BETWEEN 44
GENDER & WITH THEIR LEVEL OF QUALITY
OF WORK LIFE

16 COMPARSION OF MEANS BETWEEN 45

RESPONDENTS BANK & QUALITY OF WORK
LIFE

17 COMPARSION OF MEANS BETWEEN 46

RESPONDENTS EDUCATION & QUALITY OF
WORK LIFE
TABLE TITLE PAGE
NUMBER NUMBER

18 COMPARSION OF MEANS BETWEEN 47

RESPONDENTS SALARY & QUALITY OF
WORK LIFE

19 COMPARSION OF MEANS BETWEEN 48

RESPONDENTS AGE & QUALITY OF WORK
LIFE

20 49
COMPARSION BETWEEN RESPONDENTS OF
EXPERIENCE & QWL
21 CORRELATION TABLE SHOWING THE 50
COMPARISION BETWEEN VARIOUS
DIMENSIONS & QUALITY OF WORK LIFE
INTRODUCTION