Questionnaire on Operations Management Time allotted: 15 minutes.

Select the most appropriate answers. 1 mark for every correct answer

Name: .. Deptt/Unit ..

1. The process of monitoring specific results to determine if they comply with relevant quality
standards is called:
A. Quality Assurance
B. Quality Control
C. Quality Planning
D. Quality Review

2. The overall intentions and direction of an organization with regard to quality as formally
expressed by top management is a:
A. Quality Plan
B. Quality Statement
C. Quality Policy
D. TQM

3. Quality is:
A. Zero defects found
B. Conformance to requirements
C. The totality of features and characteristics of a product or service that bear on its ability
to satisfy stated or implied needs
D. b and c
E. all the above

4. The concept of making a giant leap forward followed by a period of maturity is:
A. Innovation
B. Continuous improvement
C. Just in time
D. Paradigm

5. Which of the following is not considered a cost of non-conformance to quality?

A. Scrap
B. Rework
C. Expediting
D. Process control
E. all of the above are considered non-conformance costs

6. Cost of quality includes:

A. Cost of all work to build a product or service that conforms to the requirements
B. Training programs
C. Cost of all work resulting from non-conformance to the requirements
D. a and b
E. all of the above

7. The concept of zero inventory is called:

A. Six sigma
B. Continuous improvement
C. Just in Time
D. Zero defects

8. Which of the following statements about the cost of quality are true?
 A. The cost of quality is the expense of non-conformance to requirements and
specifications
B. The costs of quality are mostly the direct responsibility of workers who are
manufacturing the product
C. Quality control programs should only be implemented when the costs of quality is low
D. A and B
E. A and C

9. In the product manufacturing, the individual ultimately responsible for quality control is:
A. The line workers who must strive "to do things right the first time" to avoid quality
problems
B. The company's quality control manager who must work with the project members to
ensure the quality control program is effective
C. The head of the production department who retains ultimate quality control
responsibility for all the company's projects
D. The project manager who has ultimately responsibility for the entire project
E. The customer who must ensure that he is receiving a quality product from the vendor

10. Most quality problems

A. originate in the quality department where the ultimate responsibility for quality rests
B. originate on the shop floor because of waste and product rework
C. are the result of management's lack of attention to potential quality improvement ideas
D. could be eliminated if shop supervisors monitored their workers more closely
E. A and B

11. The primary components of quality management are quality

A. inspections, certifications, and validations
B. philosophy, assurance, and control
C. form, fit, and function
D. reliability, maintainability, and availability
E. insurance, assurance, and warranty

12. One of the causes of inability to meet delivery date originally promised :-
A. Lack of availability of material in time
B. Lack of availability of supervisor in time
C. Lack of staff in shift
D. Load balancing not done properly

13. The main characteristics of mass and flow production are :-

A. Continuous flow of material
B. High skilled labour
C. Low skilled labour
D. Easy supervision

14. As the quantity increases, the procurement cost :-

A. Reduces
B. Increases

15. Ordering of raw material is based on :

A. Marketing forecast
B. Sales forecast

16. Work measurement is responsibility of following departments :

A. PPC
B. Material department
C. Industrial engineering
 D. Production department
17. The batch production requires ________ capital investment as compared to job
production.
A. Low
B. High

18. The ROI of the company can be increased by :-

A. Increasing investment/sales ratio
B. Increasing profit & decreasing inventory

19. Stock of finished goods are based on :-

A. Marketing forecast
B. Sales forecast

20. Proper Production Planning and Control can reduce cost in :-

A. Overtime cost
B. Procurement cost

21. ________ inventories help to balance company's supply with market demand.
A. Unfinished goods
B. Finished goods

22. In order to complete a project on time, each critical activity need not be completed in time.
A. True
B. False

23. Production output in night shift is :-

A. More than I shift production
B. Less than I shift production

24. What shall be the consequence of acceptance of frequent rush orders by sales
department?
A. Delivery failure
B. Disturbed scheduling

25. Given a decision for designing a line layout, major problem is subdividing a work so that
smooth flow can result. The subdivision process is called :-
A. Line balancing
B. Assembly line
C. Load balancing
D. Step or task constraint

26. When we speak of Operating Profit of the company, we mean the Gross Profit minus
Taxes
A. True
B. False

27. If we have high Sales, and we have paid high overtime to achieve the sales, it does not
affect the Operating profit
A. True
B. False

28. PPC, Production and QC can contribute to a higher Operating profit than Marketing and
Sales.
A. True
B. False
29. Having high inventory always helps in meeting customer commitments and therefore
achieving good profits.
A. True
B. False

30. Having a fast moving inventory, i.e., having higher Inventory Turns - buying and quickly
consuming, increases procurement activity, slows down process and reduces profits.
A. True
B. False