fName lName

Town, Region
number | email
LinkedIn: shortURL

CAREERS OBJECTIVES
I passed my OpenStack Administrator certification in December, and will now be taking my RHCE before June 2017,
after this I am keenest to take the Ansible Automation, and the Config Management exams (EX407, and EX405) and
then the others for the RHCA Cloud path.

CURRENT EMPLOYMENT
Job Title
Company, Start Month year - End Month Year
This team supports the Managed Infrastructure customers. This generally means the larger customers with their own
technical contacts, and so they require assistance architecting new solutions, and automating deployments, with
myself specialising in HEAT and Ansible templates. We also provide Openstack training to the other supports teams,
how to use Openstack, the APIs, control panel, and its use cases.

PREVIOUS EMPLOYMENT
Job Title
Company, Start Month year - End Month Year
Take escalations from the Support Specialist, resolve and perform a root cause analyse. Write maintenance plans for
patching servers, from 50 to 600+, or upgrading hardware, or migrating servers. I would also write and deliver training
to the Support Specialists, and being involved in automation of repetitive task by using either Ansible, bash, etc. We
would also setup new servers as web servers, or MySQL, NFS, either clustered or standalone. This would be
provisioning either single servers or whole environments.

Job Title
Company, Start Month year - End Month Year
As a Support Specialist my team and I have the responsibility for the initial investigation of any client alerts, from
system resource usage to Ports and URLs, solve what we can and escalate any thing else within a 15 minute SLA. The
setup of alerts are part of the role as well and changing thresholds to best suit each server. We also deal with varied
client requests which could be investigatory in nature to upgrades to user management, we then complete the
request or route the ticket to best team to complete. The main communication channel is a ticketing system and
telephone.

Job Title
Company, Start Month year - End Month Year
Daily tasks were physical inspection of servers for alerts, and the removal of decommissioned servers, and network devices. The
main priorities came from the ticket system, normally from support, this meant troubleshooting inaccessible servers, replacing
faulty hardware, and taking ownership of the maintenances. We would also audit the maintenance bins, and safe. We would also
run cat and fibre cable for storage and Rackconnect networks.

Job Title
Company, Start Month year - End Month Year
Main tasks include building and deployment of new server order, and supporting customers via ticketing system. We
supported a wide range of software such as Apache, IIS, MySQL, MSSQL, PHP, and operating Systems include CentOS,
Debian, Ubuntu and Windows 2008, and installing and an initial configuration of Cisco ASA firewalls and Dell switches
is also included and the cabling of racks.

Job Title
Company, Start Month year - End Month Year
The repair and maintenance of company laptops and PCs, buying equipment needed and selling of surplus/retired
equipment on eBay. Other roles were design and deployment of Thin Client system and small rewiring of network
cables and the maintaining of this system.
Job Title
Company, Start Month year - End Month Year
The repair and maintenance of company laptops and PCs, as well as being the backup systems and managing the web
server.

HPS Group, Marlow, Buckinghamshire Nov 2007 Jan 2009

Data Entry

Various Labouring Jobs, Berkshire and Buckinghamshire April 2007 - Oct 2007
General Labourer

Pizza Hut, High Wycombe, Buckinghamshire Jan 2007 - April 2007

Kitchen Staff

Explorers Internet Caf, High Wycombe, Buckinghamshire July 2005 - Sept 2005
Technicians Assistant

Totteridge Research, High Wycombe, Buckinghamshire Jan 2005 - Feb 2007

Part Time, Sales Representative

EDUCATION and CERTIFICATIONS

Certified Openstack Administrator Dec 2016

Redhat Certified System Administrator June 2013

REFERENCES

Available upon Request.