An enterprise system that integrates the downstream value chain is:

ERP.

SCM.

CRM.

None of the above.

An enterprise system that integrates the upstream value chain is:

ERP.

SCM.

CRM.

None of the above.

A typical ERP system includes this module:

financial accounting.

inventory.

bill of materials.

All of the above.

Which of these is not currently listed as marketing an ERP

system?

Oracle

Peoplesoft

IBM

SAP

Systems that communicate across organizational boundaries are:

 Inter-organizational systems.

Intra-organizational systems.

Extra-organizational systems.

None of the above.

An older system that is still of use to an organization despite the

need for frequent maintenance is a(n):

obsolete system.

legacy system.

repository.

None of the above.

The value chain connection between a firm and its suppliers is

called:

inbound logistics.
 outbound logistics.

SCM.

None of the above.

The value chain connection between a firm and its customers is

called:

inbound logistics.

outbound logistics.

CRM.

None of the above.

The transportation of finished goods, raw materials, or supplies

is:

procurement.

marketing.
 production.

logistics.

Which of these is an important technology used in linking the

supply chain?

RFID

XBRL

Http

SNMP

Which of these is not a mySAP business suite?

Product lifecycle management

Supply chain management

Customer relationship management

 All of the above are in the suite.

Sales force automation software is a subset of which type of

software package?

ERP

CRM

SCM

None of the above.

The process of obtaining goods or services is called:

logistics.

procurement.

purchasing.

integration.
Legacy systems:

often require expensive maintenance.

may be difficult to integrate with new systems.

use a collection of independent files or databases.

All of the above.

What is said to be the most important step in implementing an

ERP system?

Get executive support.

Get outside help from experts.

Thoroughly train users.

Take a multidisciplinary approach to implementation.

Internally focused systems support _____________ within the
organization.

Functional areas.

Processes.

Activities

All of the above

Which of the following is not true of (BPR) business process

reengineering?

Sometimes BPR is needed to lower costs.

Sometimes BPR is needed to increase quality.

Information technology can be the enabler for radical change.

BPR tends to focus on incremental and gradual improvement.

Which of the following is not true of problems that can arise
when firms within a supply chain do not collaborate?

Reduced costs

Excessive inventories

Missed production schedules

Inaccurate manufacturing capacity

Which of the following is a function that can help optimize a

supply network?

Supply chain collaboration

Collaborative design

Collaborative fulfillment

All of the above

Which of the following is a recommendation that will
successfully implement an enterprise wide system?

Secure executive sponsorship.

Get help from outside experts.

Thoroughly train users.

All of the above