MELROY DELVIN RODRIGUES

melroyrodrigues60@gmail.com
+ 971 563861193

Career Objective: To get a foot-hold in the competitive world where I can work as a part of a dynamic
team in a reputable firm where hard work & sincerity are appreciated.

Professional Experience:

Access Clinic (A branch of Aster DM Healthcare) Customer Service Executive/Admin

(March 2015 Present)

Explained and applied hospital rules and regulations to ensure proper patient care
Utilized knowledge of the healthcare field by explaining insurance coverage benefits and medical
care cost to patients
Performed cash, cheque, and credit transactions for the patient's visit, diagnostic studies and
supplies
Reduced patient billing concerns by providing prompt service.
Understand the importance of dealing with confidential information.

Initiated patient dispute resolution and escalated as necessary.

Managed all calls from patients and outside sources directing questions and messages to the
concerned department
Communicated with insurance and Pharmaceutical companies via telephone or correspondence
Prepped, scanned, released, processed and maintained patient's medical records.
Responded to patient billing inquiries, directing to appropriate departments, as necessary.
Processing Dubai Government (DHA) attested medical leave certificates.

Acquired specific CPT and ICD-9 codes to ensure proper treatment and billing of all detailed
procedures.

Manish Parcel and Service, Karnataka, India Marketing Executive (May 2014
December 2014)

Increasing organizations market visibility and market share by branding its image.

Planning and implementing marketing activities across all online and offline channels.

Lodging and progressing all new leads / potential sales enquiries.

Analyze and produce reports on data provided by customers.

Making sales calls and handling enquiries from potential customers.

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 Mandovi Motors Pvt. Ltd (Automobile Distributors for Suzuki Motors for the state
ofKarnataka, India) Internship (January 2014 to March 2014)

Maintaining records of customer queries and providing reports on the same to the management
as and when required.

Coordinating with concerned departments in order to provide efficient and quick service to the
clients.

Resolving product or service issues by clarifying the customer's complaint and following up to
ensure resolution.

Preparing weekly reports to the management analyzing the number of complaints received and
resolved during the week.
Producing & analysing sales figures, then reporting them to marketing managers.
Working with the sales team to maintain and update pricing / listing details.

Academic Record:

Bachelor of Business Management from St. Joseph College, Mangalore University, India, 2014.

Software skills:

Accounting Packages (Tally, Peachtree, Daceasy, and Busy)

Advanced MS-Excel, MS-Word, MS-Power Point and Internet Research.

Personal Attributes:

Highly motivated and eager to learn new things

Excellent communication skills and presentation skills.

Ability to work as an individual as well as in group.

Fluent in English, Hindi, kannada, Malayalam.

Credentials:

Core Committee member in organizing Inter - College Meet-2012 at St.Joseph College.

Successfully organized and executed National Service Scheme in and around Mangalore, India
Professional Associations and Achievements:

Part of the Toastmasters club.

Attended a workshop on Personality Development at an Intercollegiate Meet conducted by the
Department of Commerce at St. Agnes College, Mangalore, India.

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 Attended a National level workshop on Role of youth in transforming India- Challenges &
Responsibilities, a UGC Sponsored National Workshop conducted by Roshni Nilaya, Mangalore.

Successfully completed a project A Study on after sales service towards Mandovi Motors under
Mandovi Motors Pvt Ltd (Automobile distributor of Suzuki Motor Vehicles).

Personal Details:

Date of Birth: February 18th, 1993

Nationality: Indian
Marital Status: Single
Visa Status : Expires March 2017
Home Country Address: Panchajanya, M.R.Bhat Lane, Morgan gate, Mangalore

575001, Karnataka, India

Home Country Number: 0091 8197399403

Declaration:

I hereby declare that the information given above is true to best of my knowledge and belief.

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