SAP E-RECRUITING

SUCCESS STORY
The activities that used to take us seven or eight clicks
in PeopleSoft's recruiting module are done now in just
one or two clicks
Intervoice E-Recruiting Specialist
Intervoice, Inc. Dallas, TX

I N T E R V O I C E
INTERVOICE STREAMLINES RECRUITING
PROCESS WITH SAP E-RECRUITING

AT A GLANCE Scope: W ith more than 23 years of experience,

- SAP E-Recruiting Intervoice, Inc. (NASDAQ: INTV) is the
Company V3.0,
Intervoice, Inc. - We b d y n p ro market leader for innovative speech tech-
w w w. i n t e r v o i c e . c o m - Employee Self nology and optimized automation solu-
Service Integration
Business Objective (ESS) tions that converge voice and data.
S t re a m l i n e d t h e - Manager Self Service Intervoice provides developers, enterpris-
p ro c e s s t h a t e n l i s t e d Integration (MSS)
managers, applicants es, and carriers with the platform, soft-
and employees in the ERP Solutions Products ware and services necessary to produce an
human capital mission: Resume Parsing:
a t t r a c t i n g a n d re t a i n - W i t h re s u m e p a r s i n g
i n t e r a c t i v e d i a l o g u e w i t h t e c h n o l o g y. T h e
ing the best people. t e c h n o l o g y f ro m E R P innovative voice and data solution results
Solutions, your candi- in improved operational efficiencies, rev-
Implementation dates fill out the
Partner e n t i re S A P a p p l i c a t i o n enue, and customer satisfaction for
ERP Solutions simply by attaching Intervoice's clients. A Microsoft Certified
t h e i r re s u m e .
Existing Environment: PCR Builder : P a r t n e r, I n t e r v o i c e i s h e a d q u a r t e r e d i n
PeopleSoft 8.01 M S S P ro c e s s Dallas with offices in Europe, the Middle
E-Recruit Automation
East, South America, Africa and Asia-
Pacific.

Like all technology leaders, Intervoice

requires constant innovation to maintain
its competitive advantage. This kind of
ERP Solutions. Human Capial Management Simplified

ERP Solutions, Inc. | 3131 McKinney Ave., Suite 430 Dallas, TX, 75204 | office :: 214.880.0099 x118 | web :: www.erp-solutions.com
 innovation is dependant upon attracting
and retaining the
U n f o r t u n a t e l y, t h i s i s e a s i e r s a i d t h a n d o n e
in today's information age of unsolicited
electronic resumes and piles of responses
from individual job board postings.
Intervoice needed a streamlined the
process that enlisted managers, applicants
and employees in the human capital mis-
sion: attracting and retaining the best peo-
ple.
Intervoice chose to implement SAP E-
Recruiting to address these challenges.
SAP E-Recruiting covers the whole recruit-
ing supply chain, from planning and budg-
eting to attracting candidates, hiring, and
retaining employees.
TRADITIONAL RECRUITING VS . TALENT WAREHOUSE
SAP E-Recruiting is powered by a talent
warehouse, an advanced database that
a l l o w s r e c r u i t e r s t o p l a n f o r, f i n d , t r a c k ,
and manage potential employees and
external candidates. As opposed to tradi-
tional reactive recruiting process that
springs into action upon vacancies, the tal-
ent warehouse is a proactive database
where internal and external candidates reg-
ister their interests and skills for positions
before they become available.
More than expediting the sourcing of talent
for available positions, the proactive talent
warehouse ensures that Intervoice never
accepts a less than ideal match for open
requisitions.
ERP Solutions. Human Capial Management Simplified
ERP Solutions, Inc. | 3131 McKinney Ave., Suite 430 Dallas, TX, 75204 | office :: 214.880.0099 x118 | web :: www.erp-solutions.com
IMPLEMENTATION PROCESS
best people. Finding an implementation partner was
not easy because SAP E-Recruiting is an
emerging technology that incorporates
many associated SAP technical skill sets.
In addition, Intervoice had lofty objec-
tives for the ultimate recruiting solution,
a limited budget, and an aggressive
implementation timeframe. Intervoice
chose ERP Solutions, Inc. to implement E-
Recruiting due to their wealth of experi-
ence with E-Recruiting and the successful
results they delivered on Intervoice's SAP
HR implementation.
Intervoice dedicated two part-time inter-
nal resources (one functional business,
one technical) to help guide the imple-
mentation process. ERP Solutions dedi-
cated only one full-time and two part-
time resources to the E-Recruiting imple-
mentation. Even with these limited
resources, the extensive-scoped E-
Recruiting project was taken live in only
16 weeks. "I find it more effective to have
a few skilled and experienced resources
rather than armies of inexperienced peo-
ple," said Brandon To o m b s , ERP
S o l u t i o n s E - R e c r u i t i n g P r o j e c t M a n a g e r.
"We were able to be successful with an
aggressive scope and limited timetable
because the experienced team knew what
needed to be done, were well coordinat-
ed, and dedicated to the success of the
project."
 THE COMPLETE E-R ECRUITING SOLUTION t h e a p p l i c a t i o n p r o c e s s . To e n h a n c e t h e
Intervoice implemented an aggressive application experience, ERP Solutions
scope of technologies to complete their E- added resume parsing to the standard E-
Recruiting solution. The following items are R e c r u i t i n g f u n c t i o n a l i t y. R e s u m e p a r s i n g
considered key to the overall solution: allows applicants to complete several
forms simply by uploading an existing
SAP E-Recruiting solution resume. This reduced effort process
- Resume parsing functionality to speed up ensures that Intervoice gets more com-
the candidate's application process pleted applications from passive job
- Automated correspondence with appli- seekers, individuals that are currently
cants employed but considering a career
- Applicant tracking with automated task c h a n g e . A d d i t i o n a l l y, t h e E - R e c r u i t i n g
creation via SAP workflow solution as implemented by ERP Solutions
- Applicant analytics delivers a cutting-edge applicant experi-
- Hi-speed job searches using SAP's TRex ence that demonstrates Intervoice's cul-
indexing solution ture of innovation.
- Seamless encryption using Microsoft's
Internet Security and Acceleration Server SAP E-Recruiting provides managers an
easy-to-use intuitive means of initiating
Manager Self Service (Web Dynpro Version) the recruiting and personnel processes.
- Requisition of new positions for recruiting Through the manager self service (MSS)
- Views of short-listed candidates portal, managers are given unprecedent-
- Personnel Change Requests, optimized ed access to information about the
for intuitiveness human resources they are charged with
developing into tomorrow's superstars.
Employee Self Service (Web Dynpro
Version) Recruiting personnel at Intervoice benefit
- Internal job searching and application from the streamlined process that has
integrated into SAP Portal eliminated many painstaking steps that
were previously required to complete an
SUCCESSFUL OUTCOMES employee requisition. "The activities that
The SAP E-Recruiting application as imple- used to take us seven or eight clicks in
mented by ERP Solutions achieved PeopleSoft's recruiting module are done
Intervoice's recruiting objectives. The now in just one or two clicks," said
entire recruiting lifecycle benefited from Dwight Jones, an Intervoice E-Recruiting
the solution. Specialist.

To p o t e n t i a l e m p l o y e e s , S A P E - R e c r u i t i n g Current Intervoice employees are given a

minimizes the effort needed to complete platform to register their skills and inter-

ERP Solutions. Human Capial Management Simplified

ERP Solutions, Inc. | 3131 McKinney Ave., Suite 430 Dallas, TX, 75204 | office :: 214.880.0099 x118 | web :: www.erp-solutions.com
ests so that they can be more easily consid-
ered for upcoming vacancies. This
approach ensures the retention and
advancement of existing employees.
Human resources personnel enjoy the ease
of pulling applicant data from E-Recruiting
directly into the new employee hiring
process.
THE NEXT GENERATION
The next generation of Human Capital at
Intervoice will be to refine the capability to
search for and develop specific skills
required to increase organizational intelli-
gence. The key steps that will be taken:
- Development of a catalog of the skills
that are important to the company-both
core competencies that all employees
should possess and the competencies
required for individual occupations.
- Capture the skills each applicant has
demonstrated in her past work experience
and match against the skill requirements of
the job.
- Have managers assess employee skills
during the appraisal process and identify
skills growth opportunities for the employ-
ees.
- Providing the employee opportunity for
skills growth through the SAP E-Learning
solution.
RECOMMENDATIONS
When speaking about their recent SAP E-
Recruiting implementation, Don Brown,
Executive Vice President of Human
Resources for Intervoice, makes his opin-
ions known. "First and foremost, pick a
partner that has done this before. This is
a complicated integration of several
newer technologies, so there are many
consulting companies willing to allow you
pay for their learning curve. I am certain
that had I chosen the wrong implementa-
t i o n p a r t n e r, E - R e c r u i t i n g w o u l d h a v e
cost twice as much to implement."
"We are very excited about the future
w i t h E - R e c r u i t i n g , " M r. B r o w n c o n t i n u e d .
"Beyond just shortening the time
required to recruit and hire, I believe that
E-Recruiting will lead to better candi-
dates and employees that stay with
I n t e r v o i c e f u r t h e r i n t o t h e i r c a r e e r. F o r
these reasons, I would highly encourage
companies to take a strong look at SAP E-
Recruiting."
ABOUT ERP SOLUTIONS
As an SAP Services Partner and Safe
P a s s a g e P a r t n e r, E R P S o l u t i o n s p r o -
vides highly specialized human capital
m a n a g e m e n t ( H C M ) e x p e r t i s e f o r S A P.
With a passion for simplifying SAP HCM,
ERP Solutions has revolutionized the HR
industry with world-class packaged soft-
ware solutions. For more infrormation
please visit www.erp-solutions.com.

ERP Solutions, Inc.

3131 McKinney Ave., Suite 430
Dallas, TX, 75204

office :: 214.880.0099 x118

fax :: 214.722.0195
email :: jandersen@erp-solutions.com
web :: www.erp-solutions.com