CONFLICT AND

NEGOTIATION
There are two ways to resolve conflicts, through
violence or through negotiation. Violence is for wild
beasts, negotiation is for human beings.
-Marcus Tullius Cicero
How this topic will benefit you

Understanding Conflict and how best to respond to conflict

at work
Defining negotiation and applying negotiation techniques
Demonstrating how to resolve conflict in both a union and
non-union environment
Recognizing warning signs and proactive steps to take
against workplace violence
What is Conflict & Resolving Conflict
Conflict is a disagreement or tension between two or more
parties

Basic Rules when dealing with conflict

Whenever possible resolve the conflict in person
Remain calm and unemotional
Be silent and listen
Try to view the disagreement from the other persons perspective
Explain your position and offer a solution
Come to a solution
 Successful
Negotiation
Both sides can come to an
agreement if both parties:

Want to resolve and issue

Agree on an objective

Honestly communicate their

case/situation

Listen to the other side

Work toward a common

solution that is mutually
beneficial
 Conflict at Resolving
Work Conflict at Work
1. Resolve Directly

2. Inform immediate
supervision

3. File a formal
complaint with the
human resource
department

4. Seek assistance
from an outside
source
Managing Conflict and Negotiation

There are many different styles of conflict management including

Forcing
Avoiding
Accommodating
Compromising
Collaborating
Choosing the appropriate style to choose depends on the situation
BINGO
The most important trip you make in life is
meeting people half way
Henry Boyle
-
Works Cited

Quote- Slide 1 (n.d.). Retrieved November 19, 2016, from http://www.azquotes.com/quote/1394018

Picture- Slide 5 (n.d.). Retrieved November 19, 2016, from https://cdn.slidesharecdn.com/ss_thumbnails/negotiation-
131206091858-phpapp01-thumbnail-3.jpg
Video- Slide 5 M. (2012). Analysis of a Negotiation. Retrieved November 19, 2016, from
http://www.youtube.com/watch?v=BAj2j26kuzo
Picture Slide 6 Oukil, Malika. "Trouble & Strife! How to Manage Conflict at Work." The Creative Movement. N.p., 2015. Web. 20
Nov. 2016.
Video Slide 6 Personal Video Interview By Kaydian Clarke

Textbook Information Slides 2,3,4,5 & 6 A, L. E. (n.d.). Conflict and Negotiation. In S. B. B (Ed.), Professionalism Skills for
Workplace Success (pp. 171-184).
Slide 6 website Conflict Resolution Techniques. (n.d.). Retrieved November 15, 2016, from
http://www.notredameonline.com/resources/negotiations/6-simple-workplace-conflict-resolution-techniques/#.WC27FOYrKyI
Quote- Last Slide Sweet TLC Ltd Follow. (2009). Quotes on 'NEGOTIATION' to inspire yourself and others - Sweet TLC Ltd. Retrieved
November 19, 2016, from http://www.slideshare.net/JimMcNeill/quotes-on-negotiation-to-inspire-yourself-and-others-sweet-tlc-ltd