Professional Documents
Culture Documents
Organisational integrity
Module 3: AM People, the human factor
Chemical
Power
Introduction AM &
Risk Management
Organisational integrity
Module 4
Organisational capabilities
AM Policy & AM
AM Processes AM People AM Means
Strategy Organisation
Module 5
Module 3
Asset Activity Cycle
Design,
Concept & Operate &
purchase & Delivery Dismantling
Business case Maintain
construction
2 Organisational integrity
Why organisational integrity ?
3 Organisational integrity
The human factor in
organisational Integrity
Organisational integrity can be described as knowing what are the
right things to do and doing the right things.
Build an
integrity
culture
4 Organisational integrity
Module 3: AM People the human factor
The human factor and human integrity
From values to leadership
Integrity in leadership as fundamental
Required leadership styles
5 Organisational integrity
No organisational integrity without human
integrity
Organisational integrity
culture
6 Organisational integrity
First some considerations
Organisational integrity principles are expressed in value statements and codes
(narrow approach) organisational integrity is embedded in all systems and
embodied by all employees (broad)
Human integrity is externalised in concrete situations in relationship with others
and within organisations
Human integrity can be under pressure by organisational culture (integrity) it
effects the way people act in their day-to-day work
Not every employee will act accordingly the values
Leadership needs to create and maintain an organisational ethos in relation to the
collective values
Risk: are the values congruent with the companys needs, goals & resources
What if managers are confronted with competing and ambiguous demands?
7 Organisational integrity
From values to organisational integrity
Follow values Promote the values &
be example drive behaviour Define a set of
values
Values
Execute with
integrity
Organisational
integrity
Risk Management
culture
9 Organisational integrity
Organisation ?
DIRECTION
10 Organisational integrity
(Organisational integrity) Culture
What standard
Is and will be learned
collective
behaviour does
the
Becomes standard behaviour at the end
organisation
wants?
11 Organisational integrity
Module 3: AM People the human factor
The human factor and human integrity
From values to leadership
Integrity in leadership as fundamental
Required leadership styles
12 Organisational integrity
Values
Which values are appropriate for your organisation? (e.g. in order
to install safety culture in oil & gas)
Values are the fundamentals for the desired culture
- Integrity - We are open, honest and
- Leadership trustworthy
= Ethical compass - Ownership - We work safely, protect
- Passion for winning health and the environment
- Safety - Trust - We support our customers
- Respect success
- Excellence - We pursue excellence
- Courage - Think clearly - We embrace change and
- One team - Act dynamically new ideas
- Behave with integrity - We respect the individual
REMARK; the expected behaviour of people and how they relate with the values and business
13 Organisational integrity
Module 3: AM People the human factor
The human factor and human integrity
From values to leadership
Integrity in leadership as fundamental
Required leadership styles
14 Organisational integrity
Integrity & leadership
15 Organisational integrity
Integrity in leadership
Leadership the most critical aspect of
creating and maintaining integrity
is the behaviour of the leaders (1)
Set the example
Continuously reward those who act with integrity and correct those
who dont
17 Organisational integrity
Values Leadership
Set the example
Encourage others to follow these values
Continuously reward those who act with integrity and correct
those who dont
Basic Values
Understand the business
Know how you impact business integrity
Decide based on facts, derived from thorough
analysis
Be the example
Structure your work effectively and efficiently related to values
Work together cohesively across the group
and the expected
Go for excellence
Put always safety and health first
behaviour (e.g.
Get results and profitable growth safety first)
Apply the companies best standards
Take initiative / Come up with ideas and proposals
Learn all the time
Be responsible and accountable
Do what you say
Show respect and tolerance
Speak your mind and listen to others
Demonstrate loyalty once decisions are made
18 Organisational integrity
Leadership Leadership
Set the example
= mirror function
Encourage others to follow these values
Continuously reward those who act with integrity and correct
those who dont
personal
Go for excellence Base analysis and decisions on facts
Put always safety and health first Be brutally honest
accountability
Get results and profitable growth Encourage performance
Apply the companies best standards Drive commitment and accountability for SHE
Take initiative / Come up with ideas and proposals Require excellence
Learn all the time Build change capability
Be responsible and accountable Be persistent
Do what you say Drive passion for people
Show respect and tolerance Build trust and enthusiasm
Speak your mind and listen to others Develop competence
Demonstrate loyalty once decisions are made Be open
Have fun
19 Organisational integrity
Leadership
Set the example
Leadership style
Encourage others to follow these values
Continuously reward those who act with integrity and correct
those who dont
21 Organisational integrity
Take care of a culture gap
Management
Middle
management
Past
Today
23 Organisational integrity
Introducing and maintaining values
Interventions, interventions, interventions,
Programs
Awareness programs, change management programs, training programs
Communications
Communication plans Leadership
Tell and retell stories, show results, report,
requirements?
Integrate desired values in
Meetings (e.g. always start with safety), presentations,
Systems, processes, procedures and instructions
Good behaviour (example)
Controlling, Prevention, Repressive
Interventions, interventions,
24 Organisational integrity
Interventions & continuous
improvements
Check
Check
Check
Check
Check
25 Organisational integrity
4 stages of behavioural change
Unconscious
Competence
Instinctive no
Conscious thought required
Competence
27 Organisational integrity
Module 3: AM People the human factor
The human factor and human integrity
From values to leadership
Integrity in leadership as fundamental
Required leadership styles
28 Organisational integrity
Definition: Knowledge
The comprehension of how to do something
e.g. Understanding safety concepts
Competence Management Definition: Competency
The ability and skills to act.
e.g. Ability to use the procedures
Role
description
Actual
Target GAP
competence level
profile
evaluation
Training,
hiring,
Best practices
Knowledge and skills
Changing Culture
Working together, leader ship
principles, behaviour
Sharing goals
Common vision, mission, goals
World Class
31 Organisational integrity