THM REMODELING

1483 WALL AVE. OGDEN, UT 84404

801.648.5939

FAQS
Before your project starts
What does THM Remodeling do?
THM specializes in residential and commercial remodeling, but we have no limits. In order to complete our projects,
we complete the following jobs to your specifications and with original designs.
Tile
Painting
Drywall
Framing
Fireplaces
Cabinets
Appliances
Fixtures

How long will it take to get the bid back?

Our project manager ensures that bids will be sent to the client within one week after the scheduled quote date.

What do I need to do to get on the schedule?

THM requires the following items to be complete before the project manager can complete the schedule:

The client approves their bid through the BuilderTrend website.

The client has signed their contract agreeing to use THM Remodeling services.
A deposit of one-thousand dollars ($1,000.00) unless a different amount has been determined by your project
manager.
All selections need to be finalized with the interior designer.

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 THM REMODELING
1483 WALL AVE. OGDEN, UT 84404
801.648.5939

How long will the project take?

Each project time frame varies based on the scope of work, ordering schedule, and projected start date. The
following time frames are an average estimated time from start date to finish.
Regular bathroom 3-4 weeks
Master bathroom 4-5 weeks
Basement 6-8 weeks
Kitchen 6-8 weeks
Addition 4-6 months

How will I know if my space is going to look okay once the design process is finalized?
THM provides an in house interior designer that will help with the selections. We also have a design program that
we use to draw up the space and design so you can visually see the space with your selections.

When can THM start if I decide to move forward?

The start date depends entirely on the scope of work, and selection/ordering process. From the time that you
receive your quote and approve it, you will meet with our interior designer to finalize design plans, and approve
design selections. When our designer has these finalized, she will order the needed supplies, and the project manager
will put your project on the schedule.

The two factors in this is how long it takes for the design process to be finalized, and lead time on supply ordering.
Selections, such as cabinets, take a few weeks due to manufacture time.

Where do I have to go to pick everything out?

You will come to our custom showroom, located at 1483 Wall Ave. in Ogden, UT. We will schedule an appointment
for you to come in and meet with our interior designer in our showroom. During this meeting, your designer will go
over your project design, selections, and pricing to finalize everything before the project begins.

Who will be doing the work on my project?

THM employs project managers to oversee the project and ensure that it is going smoothly. Occasionally they will
work with the crew to complete a job, but clients should expect to see our employed staff of specialists and general
laborers on their job site the majority of the project.

Subcontractors will be used for all of plumbing and electrical, and on a job by job basis for other tasks.

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 THM REMODELING
1483 WALL AVE. OGDEN, UT 84404
801.648.5939

What if we want to buy our own fixtures, how does that work? Can I provide my own things?
We understand that clients, at times, will want to provide certain items for their project ie. fixtures, flooring, etc.
If clients choose to provide their own selections THM requires that everything is on site by the start date of the
project. Items provided by the client wont be covered under the one (1) year warranty that THM provides. And,
there is a possibility that labor rates may increase due to unfamiliarity with the provided product.

Can we do any of the work ourselves, how does that work?

It is common for clients to opt to do some of the work themselves to cut costs ie. demo, painting etc. If you choose
this route, your project manager will incorporate that into the schedule and you will be expected to complete your
portion of the work in the time allotted. However, if THM has to complete any of the work, it will be done at an
hourly rate of $55.00 per hour, per employee completing the task.

What should I do with all of my furniture and other personal belongings during a remodel?
Everything needs to be moved out of the space to prevent from possible damages during demo. Large items such
as refrigerators, washers and dryers can stay in place and our team will move them when necessary. If you would
like THM to move any of your belongings, we require a signed waiver for any type of furniture that THM will be
expected to move in order to complete the project.

How do the workers access my home while I am at work?

THM provides a lockbox to be placed on the jobsite for the duration of the job. THM will need a copy of the
clients house key that can be placed in the lockbox. The code to the lockbox will only be accessible to the client,
THM employees, and Subcontractors that are specifically working on your job site.

The client can also provide a code to their garage instead of using a lockbox.

The client has the option to refuse use of a lockbox, In this case, THM will require access to the home during
working hours, the client will need to make arrangements to accommodate this schedule.

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 THM REMODELING
1483 WALL AVE. OGDEN, UT 84404
801.648.5939

Payment Info
Is there a contract?
Yes, THM requires all clients to sign a residential or commercial contract, and a separate bid contract agreeing to the
initial price of the project.

Residential or Commercial Contract

This contract states that the client is agreeing to use THM Remodeling Services. It does not form any contractual
obligations to a payment amount.

Bid Contract
The bid contract is also signed at the beginning of the design process and a second way for the client to confirm
with us that they agree to do the project. The price of the contract can fluctuate based onchange orders requested
by the customer, or created by a new selection/ordering allowance.

Is there a deposit? If so, when does it need to be paid?

There is a non-refundable deposit of one-thousand dollars ($1,000.00) that needs to be paid before THM can add
your project to the schedule. The deposit allows us to place you on the project schedule and is utilized for the design
and ordering process.

Is there a charge for design services?

Yes, design services has a base fee of $500.00 which will be added to your final quote.

How do I pay?
THM is capable of taking payment in the form of checks, credit cards, bank transfer, and cash. Upon payment,
THM will provide a receipt, written or printed, for your records. Your receipt may also be emailed to you upon
request.

Checks
Checks, can be brought into the office, mailed, or we can have a representative pick it up.

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 THM REMODELING
1483 WALL AVE. OGDEN, UT 84404
801.648.5939

Bank Transfer
A bank transfer is done through our BuilderTrend website. You can link your bank account, and pay invoices
directly from this account. The amount is deducted upon your approval, and there is no additional processing fee.

Credit Card (Visa, Mastercard, Discover)

THM accepts payment via credit card, and payments can be accepted in person or over the phone.
Due to additional fees with credit card companies, we charge an additional processing fee when using a credit card.
This amount is a flat fee based off of the total being charged and will be added to the original total.
$1000-$2500= $50 Fee
$2600-$5000= $100 Fee
$5000 and up= $150 Fee

Amex
Due to the additional fees, we charge an additional 15% for processing.

Cash
Cash is also accepted, and can be dropped off at our office.

When do I pay for the whole project?

Once your deposit has been paid, you will receive a payment schedule that will divide your remaining total into
increments, and will cover the duration of your project. These increments are divided based on the scope of work
finished, and upcoming scope of work.

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 THM REMODELING
1483 WALL AVE. OGDEN, UT 84404
801.648.5939

What to expect on your remodeling Project

What about the mess?
Remodeling of any type will create a mess and dirt can find a way into areas that were not under construction.
THM will create barriers and protection in the construction zones. However, you will want to replace furnace filters
frequently during the process and cover items in other rooms to protect them from dust.

What if you need to access my yard with equipment?

During the project lawn or yard areas may be affected. THM will notify the customer if they will be accessing the
property and make every effort to maintain the yard. However, heavy equipment can create minor damage that is
usually remedied with new growth or some small repair.

What about my Pets?

Pets do not love the construction process and may need to be secured in other areas of the home or yard. THM
is not responsible for the safety of pets in the construction zone. Customers will need to make sure pets are in a
secure area and not able to escape while staff are in and out of the home or yard area.

Will my schedule change?

Schedules will be set in the beginning of the project but may fluctuate based on material availability, subcontractors,
customer schedules, access to the property, weather delays, and so on.