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BasicSettingsfortheAgentInbox
SystemadministratorsusethisprocesstosetuptheagentinboxintheInteractionCenter(IC)
WebClient.
Prerequisites
TheSAPconnectinterfaceisconfigured.
ForinformationaboutsettingupSAPconnectfortheagentinboxintheICWebClient,seeSAP
Note882653 .
FormoreinformationaboutSAPconnect,searchforSAPconnect(BCSRVCOM)intheSAP
LibraryonSAPHelpPortalathttp://help.sap.com .
Emailaddressesarecreated.
Ifyouwanttoeditscannedlettersinyouragentinbox,youhavedefinedanArchiveLink
scenario.
Formoreinformation,seethefollowingCustomizingactivitiesunder SAPNetWeaver
ApplicationServer BasisServices ArchiveLink :
BasicCustomizing EditDocumentClasses and EditDocumentTypes
CustomizingIncomingDocuments WorkflowScenarios AssignDocument
TypetoaWorkflow
Process
Step Description
Createbusinesspartnermasterdataforeach Enterallinboundemailaddressesthattheagent
employee,withanemployeerole shouldberesponsiblefor.AssignauserID.
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4/20/2017 BasicSettingsfortheAgentInboxSAPDocumentation
Step Description
MoreInformation
AgentInboxintheInteractionCenterWebClient
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