Samsung Refrigerator and Whaser Repair 2011

Samsung Electronics America
Rapid Repair Resolution

Refrigerator and Washer by Model
2011
Samsung Rapid Repair Resolution
Wavers
Liability waiver - This information is published for informational purposes only and is intended for use only by personnel qualified for the specific tasks depicted.
Qualified personnel are those who, based on their training and experience, are capable of identifying risks and avoiding potential hazards when handling or
servicing a product. Only qualified personnel should repair products powered by electricity. Any attempt to handle, service or repair the product or products by
anyone other than qualified personnel could result in serious injury or death. You agree that your use of and reliance on this information is at your sole risk. This
information is subject to change or update without notice. There are no warranties, either expressed or implied, regarding the accuracy or completeness of this
information..
Accuracy waiver - The information provided in this document is provided to guide the technician in efficiently servicing Samsung products. Part numbers
provided are subject to change without notice. Before ordering parts, technicians are strongly advised to verify the part number information with the units full
model and serial number. Information in this document is general in nature and is provided for informational purposes only. This content is in no way intended
to substitute for proper troubleshooting procedures. Samsung Electronics America (SEA) makes no warranty as to the completeness or accuracy of the material
provided for a particular purpose. SEA is not liable if errors occur in the information in this document or if the information is not up-to-date.
i
Table of Contents
Refrigerators
Supplied Generic Accessories ..................................................................................................1
Critical Parts Lookup Information ...........................................................................................1
RB195AB ................................................................................................................................2
No cool ........................................................................................................................................................ 2
Frost Buildup ............................................................................................................................................... 3
Ice Issues ..................................................................................................................................................... 5
Wrong Temperature ................................................................................................................................... 8
Water Issues................................................................................................................................................ 9
Control Issues............................................................................................................................................ 10
Compressor ............................................................................................................................................... 10
Other ......................................................................................................................................................... 11
RB195AC .............................................................................................................................. 13
No Cool...................................................................................................................................................... 13
Frost Buildup ............................................................................................................................................. 14
Ice issues ................................................................................................................................................... 15
ii
Wrong Temperature ................................................................................................................................. 18

Control Issues............................................................................................................................................ 19
Compressor ............................................................................................................................................... 20
Other ......................................................................................................................................................... 21
RB217AB .............................................................................................................................. 23
No Cool...................................................................................................................................................... 23
Frost Buildup ............................................................................................................................................. 24
Ice issues ................................................................................................................................................... 25
Control Issues............................................................................................................................................ 29
Compressor ............................................................................................................................................... 30
Other ......................................................................................................................................................... 31
RF197AC ............................................................................................................................... 33
No Cool...................................................................................................................................................... 33
Frost Buildup ............................................................................................................................................. 34
Ice issues ................................................................................................................................................... 36
Water Issues.............................................................................................................................................. 40
Control Issues............................................................................................................................................ 41
Compressor ............................................................................................................................................... 41
Other ......................................................................................................................................................... 42
iii
RF217AB............................................................................................................................... 44
No Cool...................................................................................................................................................... 44
Frost Buildup ............................................................................................................................................. 45
Ice issues ................................................................................................................................................... 47
Water Issues.............................................................................................................................................. 51
Control Issues............................................................................................................................................ 52
Compressor ............................................................................................................................................... 52
Other ......................................................................................................................................................... 53
RF217AC ............................................................................................................................... 55
No Cool...................................................................................................................................................... 55
Frost Buildup ............................................................................................................................................. 56
Ice issues ................................................................................................................................................... 57
Water Issues.............................................................................................................................................. 61
Control Issues............................................................................................................................................ 62
Compressor ............................................................................................................................................... 62
Other ......................................................................................................................................................... 63
RF263AE ............................................................................................................................... 65
No Cool...................................................................................................................................................... 65
Frost Buildup ............................................................................................................................................. 66
iv
Ice issues ................................................................................................................................................... 67

Water Issues.............................................................................................................................................. 71
Control Issues............................................................................................................................................ 72
Compressor ............................................................................................................................................... 72
Other ......................................................................................................................................................... 73
RF266AE ............................................................................................................................... 75
No Cool...................................................................................................................................................... 75
Frost Buildup ............................................................................................................................................. 76
Ice issues ................................................................................................................................................... 77
Water Issues.............................................................................................................................................. 81
Control Issues............................................................................................................................................ 82
Compressor ............................................................................................................................................... 83
Other ......................................................................................................................................................... 84
RF266AZ ............................................................................................................................... 86
No Cool...................................................................................................................................................... 86
Frost Buildup ............................................................................................................................................. 87
Ice issues ................................................................................................................................................... 88
Water Issues.............................................................................................................................................. 92
v
Control Issues............................................................................................................................................ 93
Compressor ............................................................................................................................................... 93
Other ......................................................................................................................................................... 94
RF267AE ............................................................................................................................... 97
No Cool...................................................................................................................................................... 97
Frost Buildup ............................................................................................................................................. 98
Ice issues ................................................................................................................................................. 100
Wrong Temperature ............................................................................................................................... 103
Water Issues............................................................................................................................................ 104
Control Issues.......................................................................................................................................... 105
Compressor ............................................................................................................................................. 105
Other ....................................................................................................................................................... 106
RF267AZ ............................................................................................................................. 109
No Cool.................................................................................................................................................... 109
Frost Buildup ........................................................................................................................................... 110
Ice issues ................................................................................................................................................. 111
Water Issues............................................................................................................................................ 115
Control Issues.......................................................................................................................................... 116
Compressor ............................................................................................................................................. 116
Other ....................................................................................................................................................... 117
vi
RF268AB............................................................................................................................. 119
No Cool.................................................................................................................................................... 119
Frost Buildup ........................................................................................................................................... 120
Ice issues ................................................................................................................................................. 121
Water Issues............................................................................................................................................ 126
Control Issues.......................................................................................................................................... 127
Compressor ............................................................................................................................................. 127
Other ....................................................................................................................................................... 128
RF268AC ............................................................................................................................. 131
No cool .................................................................................................................................................... 131
Frost Buildup ........................................................................................................................................... 132
Ice issues ................................................................................................................................................. 133
Water Issues............................................................................................................................................ 135
Control Issues.......................................................................................................................................... 136
Compressor ............................................................................................................................................. 136
Other ....................................................................................................................................................... 137
RF26XAE ............................................................................................................................. 139
No Cool.................................................................................................................................................... 139
Frost Buildup ........................................................................................................................................... 140
vii
Ice issues ................................................................................................................................................. 142

water Issues ............................................................................................................................................ 146
Control Issues.......................................................................................................................................... 147
Compressor ............................................................................................................................................. 147
Other ....................................................................................................................................................... 148
RF4287HA .......................................................................................................................... 151
No Cool.................................................................................................................................................... 151
Frost Buildup ........................................................................................................................................... 152
Ice issues ................................................................................................................................................. 154
Water Issues............................................................................................................................................ 158
Control Issues.......................................................................................................................................... 159
Compressor ............................................................................................................................................. 160
Other ....................................................................................................................................................... 161
RFG237AA .......................................................................................................................... 163
No Cool.................................................................................................................................................... 163
Frost Buildup ........................................................................................................................................... 164
Ice issues ................................................................................................................................................. 166
Water Issues............................................................................................................................................ 170
viii
Control Issues.......................................................................................................................................... 171

Compressor ............................................................................................................................................. 172
Other ....................................................................................................................................................... 173
RFG238AA .......................................................................................................................... 175
No Cool.................................................................................................................................................... 175
Frost Buildup ........................................................................................................................................... 176
Ice issues ................................................................................................................................................. 178
Water Issues............................................................................................................................................ 182
Control Issues.......................................................................................................................................... 183
Compressor ............................................................................................................................................. 183
Other ....................................................................................................................................................... 184
RFG293HA .......................................................................................................................... 187
No Cool.................................................................................................................................................... 187
Frost Buildup ........................................................................................................................................... 188
Ice issues ................................................................................................................................................. 190
Water Issues............................................................................................................................................ 194
Control Issues.......................................................................................................................................... 195
Compressor ............................................................................................................................................. 195
Other ....................................................................................................................................................... 196
ix
RFG295AB .......................................................................................................................... 198

No Cool.................................................................................................................................................... 198
Frost Buildup ........................................................................................................................................... 199
Ice issues ................................................................................................................................................. 201
Water Issues............................................................................................................................................ 205
Control Issues.......................................................................................................................................... 206
Compressor ............................................................................................................................................. 206
Other ....................................................................................................................................................... 207
RFG297AA .......................................................................................................................... 210
No Cool.................................................................................................................................................... 210
Frost Buildup ........................................................................................................................................... 211
Ice issues ................................................................................................................................................. 213
Water Issues............................................................................................................................................ 217
Control Issues.......................................................................................................................................... 218
Compressor ............................................................................................................................................. 218
Other ....................................................................................................................................................... 219
RFG297AB .......................................................................................................................... 221
No Cool.................................................................................................................................................... 221
Frost Buildup ........................................................................................................................................... 222
x
Ice issues ................................................................................................................................................. 224

Water Issues............................................................................................................................................ 228
Control Issues.......................................................................................................................................... 229
Compressor ............................................................................................................................................. 230
Other ....................................................................................................................................................... 231
RFG298AA .......................................................................................................................... 233
No Cool.................................................................................................................................................... 233
Frost Buildup ........................................................................................................................................... 234
Ice issues ................................................................................................................................................. 235
Water Issues............................................................................................................................................ 239
Control Issues.......................................................................................................................................... 240
Compressor ............................................................................................................................................. 240
Other ....................................................................................................................................................... 241
RS2530B ............................................................................................................................. 244
No Cool.................................................................................................................................................... 244
Frost Buildup ........................................................................................................................................... 245
Ice issues ................................................................................................................................................. 246
Water Issues............................................................................................................................................ 250
xi
Control Issues.......................................................................................................................................... 251

Compressor ............................................................................................................................................. 251
Other ....................................................................................................................................................... 252
RS261MD ........................................................................................................................... 254
No Cool.................................................................................................................................................... 254
Frost Buildup ........................................................................................................................................... 255
Ice issues ................................................................................................................................................. 256
Water Issues............................................................................................................................................ 260
Control Issues.......................................................................................................................................... 260
Compressor ............................................................................................................................................. 261
Other ....................................................................................................................................................... 262
RS263TD ............................................................................................................................. 264
No Cool.................................................................................................................................................... 264
Frost Buildup ........................................................................................................................................... 265
Ice issues ................................................................................................................................................. 266
Water Issues............................................................................................................................................ 270
Control Issues.......................................................................................................................................... 271
Compressor ............................................................................................................................................. 271
Other ....................................................................................................................................................... 272
xii
RS265TD ............................................................................................................................. 275

No Cool.................................................................................................................................................... 275
Frost Buildup ........................................................................................................................................... 276
Ice issues ................................................................................................................................................. 277
Water Issues............................................................................................................................................ 281
Control Issues.......................................................................................................................................... 282
Compressor ............................................................................................................................................. 283
Other ....................................................................................................................................................... 284
RS267TD ............................................................................................................................. 286
No Cool.................................................................................................................................................... 286
Frost Buildup ........................................................................................................................................... 287
Ice issues ................................................................................................................................................. 288
Water Issues............................................................................................................................................ 292
Control Issues.......................................................................................................................................... 293
Compressor ............................................................................................................................................. 293
Other ....................................................................................................................................................... 294
RS275AC ............................................................................................................................. 297
No Cool.................................................................................................................................................... 297
Frost Buildup ........................................................................................................................................... 298
xiii
Ice issues ................................................................................................................................................. 299

Water Issues............................................................................................................................................ 303
Control Issues.......................................................................................................................................... 304
Compressor ............................................................................................................................................. 304
Other ....................................................................................................................................................... 305
RS277AC ............................................................................................................................. 307
No Cool.................................................................................................................................................... 307
Frost Buildup ........................................................................................................................................... 308
Ice issues ................................................................................................................................................. 309
Water Issues............................................................................................................................................ 313
Control Issues.......................................................................................................................................... 314
Compressor ............................................................................................................................................. 314
Other ....................................................................................................................................................... 315
RSG257AA .......................................................................................................................... 318
No Cool.................................................................................................................................................... 318
Frost Buildup ........................................................................................................................................... 319
Ice issues ................................................................................................................................................. 320
Water Issues............................................................................................................................................ 325
xiv
Control Issues.......................................................................................................................................... 326

Compressor ............................................................................................................................................. 326
Other ....................................................................................................................................................... 327
Washing Machines
Critical Parts Lookup Information ....................................................................................... 331
WF210 ................................................................................................................................ 332
Vibration ................................................................................................................................................. 332
Leakage ................................................................................................................................................... 333
NF Error ................................................................................................................................................... 334
No Power ................................................................................................................................................ 335
WF218 ................................................................................................................................ 336
No Spin .................................................................................................................................................... 336
Vibration ................................................................................................................................................. 336
D/Drawer /water .................................................................................................................................... 337
OE Error ................................................................................................................................................... 338
WF219 ................................................................................................................................ 339
Leakage ................................................................................................................................................... 339
No Drain .................................................................................................................................................. 340
No Spin .................................................................................................................................................... 341
No Power ................................................................................................................................................ 342
xv
WF220 ................................................................................................................................ 343

NF Error ................................................................................................................................................... 343
Vibration ................................................................................................................................................. 344
Noise ....................................................................................................................................................... 345
No Drain .................................................................................................................................................. 346
WF330 ................................................................................................................................ 347
NF Error ................................................................................................................................................... 347
Noise ....................................................................................................................................................... 349
Vibration ................................................................................................................................................. 350
No Drain .................................................................................................................................................. 351
WF331 ................................................................................................................................ 353
Vibration ................................................................................................................................................. 353
DS Error ................................................................................................................................................... 354
D/Drawer /water .................................................................................................................................... 355
1E Error ................................................................................................................................................... 355
WF338 ................................................................................................................................ 356
No Drain .................................................................................................................................................. 356
No Power ................................................................................................................................................ 357
No Spin .................................................................................................................................................... 357
NF Error ................................................................................................................................................... 358
WF350 ................................................................................................................................ 359
xvi
Vibration ................................................................................................................................................. 359

Noise ....................................................................................................................................................... 360
NF Error ................................................................................................................................................... 361
No Spin .................................................................................................................................................... 362
WF409 ................................................................................................................................ 363
Vibration ................................................................................................................................................. 363
Odor ........................................................................................................................................................ 364
Leakage ................................................................................................................................................... 365
D/Drawer /water .................................................................................................................................... 366
WF410 ................................................................................................................................ 367
DS Error ................................................................................................................................................... 367
Leakage ................................................................................................................................................... 368
Vibration ................................................................................................................................................. 369
Noise ....................................................................................................................................................... 370
WF419 ................................................................................................................................ 372
Vibration ................................................................................................................................................. 372
Noise ....................................................................................................................................................... 373
DS Error ................................................................................................................................................... 373
Te Error ................................................................................................................................................... 374
WF431 ................................................................................................................................ 375
Noise ....................................................................................................................................................... 375
xvii
NF Error ................................................................................................................................................... 375

D/Drawer /water .................................................................................................................................... 376
3E Error ................................................................................................................................................... 377
WF448 ................................................................................................................................ 378
No Spin .................................................................................................................................................... 378
No Drain .................................................................................................................................................. 379
Odor ........................................................................................................................................................ 380
No Power ................................................................................................................................................ 381
WF461 ................................................................................................................................ 382
Vibration ................................................................................................................................................. 382
Leakage ................................................................................................................................................... 383
2E Error ................................................................................................................................................... 384
FE Error ................................................................................................................................................... 385
WF511 ................................................................................................................................ 386
Vibration ................................................................................................................................................. 386
D/Drawer /water .................................................................................................................................... 387
Noise ....................................................................................................................................................... 387
2E Error ................................................................................................................................................... 388
WF520 ................................................................................................................................ 390
Leakage ................................................................................................................................................... 390
Noise ....................................................................................................................................................... 391
xviii
No Drain .................................................................................................................................................. 392

NF Error ................................................................................................................................................... 393
xix
Refrigerators
Samsung Refrigerators
Supplied Generic Accessories

The following accessories are supplied with every refrigerator for water connection and leveling.
Item Hex Wrench Door Spacer Compression Fitting Compression Nut Water Coupler Lock 1 Water Coupler Lock 2
Part Number DA80-0002C DA60-00143B DA62-00305A DA74-00070B DA61-04522A DA61-04521A
Critical Parts Lookup Information

Always look for a Version Number on all products. The version number, where applicable, is printed on the model serial number tag.
Always get the Serial Number on all products. During the manufacturing process, parts can be substituted. These changes are tracked by serial number.
Always get the BOM Name on Refrigerators. Do NOT use the Model Number.
Product Example
Outside Model / Serial Number Tag Inside Model / Serial Number Tag
On Refrigerators,
the model /
serial number
tag is located on
the inside of the
refrigerator
compartment on
the left hand
wall.
Additionally,
always use the
BOM Name on
Refrigerators. Do
NOT use the
Model Number.
1|Page
RB195AB
RB195AB
RB195ABBP/XAA, RB195ABPN/XAA,
Base Model Full Model Numbers TDM Valve No
RB195AB RB195ABWP/XAA
Icemaker Type Flex Fridge Type fixed Number of Evaporators 2
Project Name NW2 Compressor Type Flex Coolselect Pantry or Mid-drawer No
Common Most Likely Most Likely 2nd Most Likely 2nd Most Likely
Customer Errors Part Part Description Part Part Description
Major Symptom Sub Symptom Troubleshooting Steps
or Customer
Tests
1. Verify compressor operation by accessing
forced operation mode.
2. The Relay on the PC Board should click and
the compressor motor and fan should turn
on.
3. Verify the condenser is providing heat
transfer.
Verify the unit is 4. Make sure evaporator fan is turning and
not in Demo moving air. Note: Fans do not turn with the DA32-
Both Compartments SENSOR TEMP DA31-00146B MOTOR FAN-BLDC
mode: OF - OF in door switches open. 10109W
the display 5. Verify the freezer Thermistor is reading
between 3.5 and 4.3 volts DC at the main PCB.
6. Verify the defrost circuit is not stuck on.
No cool 7. Check the wiring harness for poor
connections.
8. Connect test manifold gauges and verify no
leaks are present and there are no restrictions
in the lines.
1. Verify the evaporator fan is moving air (Note:

the fans do not run with the doors open).
Check the door 2. Verify the freezer Thermistor is reading DA32- Freezer Evap fan
Freezer Only SENSOR TEMP DA97-06657C
seals between 3.5 and 4.0 volts DC at the main PCB. 10109W motor
3. Check the wiring harness for poor
connections.
2|Page
RB195AB
RB195AB
or Customer
Tests
Check the door 2. Verify the fridge Thermistor is reading DA32- Fridge Evap fan
Fridge Only SENSOR TEMP DA31-00146H
seals. between 2.4 and 2.8 volts DC at the main PCB. 10109W motor
connections
1. Access Forced Operation Mode and turn on

the defrost heater. You should hear the
relay(s) click when activated. Verify the 12v
supply to the relays and the defrost heater(s).
2. Verify the continuity of the bimetal and/or
thermal fuse in the defrost circuit.
Make sure the connections.
DA32- Defrost SENSOR
Both Compartments doors are sealing 4. Verify the Compressor Fan is dissipating heat DA47-00243C Thermo Bimetal
Frost Buildup properly. properly.
10109W TEMP
5. Check the operation of the defrost circuit,

especially the defrost sensors and bimetal
elements. Verify the defrost heater is not
turning off too early.
6. Check the freezer defrost sensor feedback line
by measuring the voltage level at the Main PC
Board (normal 3.6- 3.9Vdc).
3|Page
RB195AB
RB195AB
or Customer
Tests
Make sure the 3. Check the wiring harness for poor DA32-
SENSOR TEMP
Freezer Only doors are sealing connections. 00006W DA47-00244J Sheath Heater
properly. 4. Check the operation of the defrost circuit, Freezer Bimetal
DA47-00285P
Board and comparing it to the sensor table.

SENSOR TEMP Evaporator
Fridge Only doors are sealing connections. 00006W DA96-00762A
Fridge Bimetal Assembly
properly. 4. Check the operation of the defrost circuit, DA47-00243C
4|Page
RB195AB
RB195AB
or Customer
Tests
Verify that all air
has been bled
from the system
Verify the water

pressure meets
the minimum
requirements
Heat Mold
Icemakers 1. Check the air ducts near the icemaker for
harvest every 70 obstructions.
minutes and will 2. Check to make sure the Ice maker sensor
produce a ASSY ICE MAKER-
Slow Ice value matches the measured value using the DA97-05037C DA41-00554B ASSY PCB MAIN
maximum of 5 MECH
sensor table. A reading of 3.2 Vdc is expected.
pounds of Ice per 3. Check the wiring harness for poor
day in optimum connections.
conditions.
It takes about 48
Ice Issues hours for a new
refrigerator to
temperature
stabilize, During
this time, ice
production will
be slower.
Verify the ice

type setting is
1. Check the air ducts near the icemaker for
either crushed or
obstructions.
cubed not, NO
2. Check to make sure the Ice maker sensor
ICE. Make sure ASSY ICE MAKER-
No Ice value matches the measured value using the DA97-05037C DA41-00554B ASSY PCB MAIN
the water supply MECH
is on and all air
has been
connections.
removed from
the system.
5|Page
RB195AB
RB195AB
or Customer
Tests
Make sure that
Ice type has been
set to cubes and Verify all the cube molds are smooth and have no
not crushed. scratches or deposits.
Toggling between If the Ice is harvested too late (Ice too cold), the
crushed and cubes may shatter upon harvest. DA32- ASSY ICE MAKER-
Shattered Cubes SENSOR TEMP DA97-05037C
cubed ice creates 10109W MECH
broken cubes. This is usually caused by a bad Icemaker
temperature sensor (normal reading 3.2 Vdc)
Using Power
Freeze
continuously can
cause this effect.
Verify that all air

has been bled
from the system.
Verify the water

pressure meets
the minimum 1. Check the icemaker fill valve on top for
requirements. obstruction or Ice buildup.
Verify the Ice Fill 2. If it is frozen check the Fill Tube heater (where
tube from the fill applicable),
Wrong size cubes valve on top to 3. Force a harvest using the test button then DA62-01477A Water valve N/A N/A
the tray is verify the valve opens long enough to fill the
installed tray.
properly. 4. In some cases you may need to change the
icemaker fill time using the offset menu.
Cubes that sit in
the bucket too
long (weeks) will
evaporate slightly
reducing their
size.
6|Page
RB195AB
RB195AB
or Customer
Tests
1. Ice buildup in either the freezer or

refrigerator compartment can be caused by a
blocked drain. It is possible that the drain is
Remove the
not being defrosted by the heaters enough to
crisper drawers
properly clear the drain and pass the melted
and check the
water into the catch pan.
back of the
2. Check for signs of air infiltration around the DA61-04462A PLATE-DRAIN FRE
compartment for
Iced over evaporator drain and behind the evaporator cover. DA61-02443A FIXER-DRAIN
plastic bags or DA61-06186A PLATE-DRAIN REF
3. Verify the evaporator fan housing is installed
similar objects
properly.
that might be
4. For models without a drain heater make sure
blocking the
the metal drain clip is touching the defrost
drain.
heater.
5. Verify the drain heater is not open (where
applicable).
Verify the Ice 1. Verify the auger solenoid is functioning

bucket is pushed properly, toggle between crushed and cubed
all the way in ice and listen for the sound of the solenoid as
against the you press the dispenser paddle.
No crushed Ice solenoid N/A N/A N/A N/A
2. Check for continuity and the drive signal to
Make sure the engage the solenoid.
bucket is not full 3. Check the wiring harness for poor
of clumped ice. connections.
7|Page
RB195AB
RB195AB
or Customer
Tests
An occasional
two or three
degree variation
between the
displayed
temperature and
the compartment
temperature is
normal. The 1. Make sure the evaporator fan blades turn and
displayed the associated duct work is not restricted.
temperature is Note: Fans do not turn with the door switches
read at the open.
evaporator coil,
Wrong Freezer Only not inside the
2. Check the sensor feedback line by measuring DA32-
SENSOR TEMP N/A N/A
the voltage level at the Main PC Board 10109W
Temperature compartment. (normal 3.4 - 3.9 Vdc).
If Power Freeze is 3. Check the operation of the defrost circuit,
used often, the especially the defrost sensors, verify the
temperature defrost heater is not turning on too early.
might be colder
for a few hours
during and after
the Power Freeze
cycle. Normal
temperature
should return
after ~ 3 hours.
8|Page
RB195AB
RB195AB
or Customer
Tests
An occasional
two or three
degree variation
between the
displayed
temperature and
the compartment
temperature is
normal. The
displayed
temperature is
read at the 1. Verify the damper assembly is opening and
evaporator coil, closing properly. DA32-
Fridge Only not inside the SENSOR TEMP N/A N/A
2. Check the refrigerant temperature sensor it 10109W
compartment. should read between 2.5 and 2.8 Vdc.
If Power Cool is
used often the
temperature
might be colder
for a few hours
during and after
the Power Cool
cycle. Normal
temperature
should return
after ~ 3 hours.
Mid Drawer / Coolselect

N/A N/A N/A N/A N/A N/A
Zone
No water N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A

Water Issues dispensed water is not
cold
9|Page
RB195AB
RB195AB
or Customer
Tests
A blinking segment indicates either an open or
No operation shorted sensor, an open defrost heater, a
N/A problem with a fan or an icemaker. Record the Refer to the diagnostic code chart in the service manual or Fast Track manual.
blinking segment exact segment that is blinking before attempting
any service.
Make sure the Verify the electrical connections to the Main PCB
outlet is receiving as well as the connections to the Display PCB. Pay
Dead DA41-00669A ASSY PCB MAIN N/A N/A
Control Issues proper AC special attention to the connectors under the
Voltage hinge cap.
Verify that child

Verify all the buttons are centered in the
No button operation lock is not DA41-00264G Control Panel PCB DA41-00669A ASSY PCB MAIN
openings and none are off center.
enabled.
Missing a display
N/A Check all the connections to the Display PCB DA41-00264G Control Panel PCB N/A N/A
segment
1. Verify the Freezer and Fridge temperature

sensors are feeding back the proper
The compressor
information to the Main PCB.
will run longer
2. Make sure the Compressor Relay is not stuck
when the
closed. DA32-
Runs too Long refrigerator is SENSOR TEMP DA41-00669A Main PCB
3. Check the evaporator(s) for ice buildup or 10109W
first installed or
restrictions.
after a long
4. Check the defrost circuitry.
power outage
5. Verify the Evaporator fan motor(s) are
Compressor working.

Verify the unit is sensors are feeding back the proper
not in Demo information to the Main PCB.
DA32-
Will not start mode (both temp 2. Make sure the Compressor Relay is not stuck SENSOR TEMP DA35-00043U Overload Protector
10109W
bars scrolling up open.
and down). 3. Check to make sure the Overload protector is
not open.
10 | P a g e
RB195AB
RB195AB
or Customer
Tests
The unit will stop
and start during
normal
1. Check the compressor relay, startup capacitor
operation.
and overload protector.
However,
stops and starts 2. Make sure the refrigerant charge is proper. DA35-00043U Overload Protector DA41-00669A Main PCB
stopping and
3. Make sure the condenser fan is moving air.
starting more
4. Verify the AC voltage to the unit.
than once per 30
minutes indicates
a problem
Make sure the 1. Make sure the compressor is mounted

unit has at least properly to the base plate. Visual
2.5 inches of 2. Check the refrigerant pipes for access into the Visual inspection
Loud operation inspection N/A N/A
clearance all refrigerator cavity. required
around for 3. Check the compressor fan for any signs of required
airflow. obstruction.
New units may

smell like plastic
for a few days
and then the
smell will go Visual
away. However, Check the fans and compressor for signs of Visual inspection
Odor inspection N/A N/A
you can try melting plastic. required
required
Other cleaning the
plastic surfaces
with baking soda
in a warm water
solution.
Water tastes or smells

bad
11 | P a g e
RB195AB
RB195AB
or Customer
Tests
If the door is
detected as open
for a long period
of time, the lamp 1. Check the door switches for proper continuity
Interior lights is turned off to back to the Main PCB in both closed and open
ASSY-LAMP
prevent excessive position. DA96-00228D N/A N/A
do not illuminate HOLDER
heat. Close the 2. Make sure the thermal cutout connected to
door and wait 10 the interior lighting is not permanently open.
minutes for the
thermal cutout to
reset.
This indicates the

door is open or
Check the door switches for proper continuity
the door sense SWITCH REED-
Beep or chime noise back to the Main PCB in both closed and open DA34-00043C DA61-03769A Magnet
circuit is ASS'Y
position.
detecting an
open door.
Make sure the

fridge is level and
check the back of 1. Make sure the evaporator cover is firmly
the compartment installed especially at the bottom. Visual
Water under Visual inspection
for plastic bags or 2. Check the metal plate behind the evap. cover. inspection N/A N/A
the crisper drawers similar objects 3. Look at the tape along the edge. It should be required
required
that might be smooth.
blocking the
drains.
12 | P a g e
RB195AB
RB195AC
RB195AC
Base Model RB195AC Full Model Numbers RB195ACBP/XAA, RB195ACPN/XAA, RB195ACWP/XAA TDM Valve No
Common
Most Likely Most Likely 2nd Most 2nd Most Likely
Major Symptom Sub Symptom Customer Errors Troubleshooting Steps
Part Part Description Likely Part Part Description
or Customer Tests
1. Verify compressor operation by accessing forced
operation mode.
2. The Relay on the PC Board should click and the
compressor motor and fan should turn on.
3. Verify the condenser is providing heat transfer.
Verify the unit is 4. Make sure evaporator fan is turning and moving
not in Demo air. Note: Fans do not turn with the door
mode. DA32- DA31-
Both Compartments switches open. SENSOR TEMP MOTOR FAN-BLDC
10109W 00146B
OF - OF in the 5. Verify the freezer Thermistor is reading between
display. 3.5 and 4.3 volts DC at the main PCB.
7. Check the wiring harness for poor connections.
8. Connect test manifold gauges and verify no leaks
No Cool are present and there are no restrictions in the
lines.

the fans do not run with the doors open)
Check the door DA32- DA31- Freezer Evap fan
Freezer Only 2. Verify the freezer Thermistor is reading between SENSOR TEMP
seals 10109W 00146H motor
3.5 and 4.0 volts DC at the main PCB.

Check the door the fans do not run with the doors open). DA32- DA31- Fridge Evap fan
Fridge Only SENSOR TEMP
seals 2. Verify the fridge Thermistor is reading between 10109W 00146H motor
13 | P a g e
RB195AC
RB195AC
Common
or Customer Tests
1. Access Forced Operation Mode and turn on the

defrost heater. You should hear the relay(s) click
when activated. Verify the 12v supply to the
relays and the defrost heater(s).
Make sure the
4. Verify the Compressor Fan is dissipating heat
Both Compartments doors are sealing N/A N/A N/A N/A
properly.
properly.
elements. Verify the defrost heater is not turning
off too early.
Frost Buildup Board (normal 3.6- 3.9Vdc).

thermal fuse in the defrost circuit. DA32-
Make sure the 00006W SENSOR TEMP
3. Check the wiring harness for poor connections. DA47-
Freezer Only doors are sealing Sheath Heater
4. Check the operation of the defrost circuit, DA47- Freezer Bimetal 00423A
properly.
especially the defrost sensors and bimetal 00285P
off too early.
14 | P a g e
RB195AC
RB195AC
Common
or Customer Tests
Make sure the SENSOR TEMP
3. Check the wiring harness for poor connections. 00006W DA47-
Fridge Only doors are sealing Sheath Heater
4. Check the operation of the defrost circuit, Fridge Bimetal 00424L
properly. DA47-
elements. Verify the defrost heater is not turning 00243R
off too early.
Verify that all air

has been bled
from the system.
Verify the water
pressure meets
the minimum
requirements.
Heat Mold
Icemakers harvest 1. Check the air ducts near the icemaker for
every 70 minutes obstructions.
and will produce a 2. Check to make sure the Ice maker sensor value DA97- ASSY ICE MAKER- DA41-
Slow Ice ASSY PCB MAIN
Ice issues maximum of 5 matches the measured value using the sensor 05037C MECH 00698B
pounds of Ice per table. A reading of 3.2 Vdc is expected.
day in optimum
conditions.
It takes about 48
hours for a new
refrigerator to
temperature
stabilize. During
this time, ice
production will be
slower.
15 | P a g e
RB195AC
RB195AC
Common
or Customer Tests
Verify the ice type
setting is either
crushed or cubed
obstructions
not, NO ICE. Make
2. Check to make sure the Ice maker sensor value DA97- ASSY ICE MAKER- DA41-
No Ice sure the water ASSY PCB MAIN
matches the measured value using the sensor 05037C MECH 00698B
supply is on and
table. A reading of 3.2 Vdc is expected.
all air has been
removed from the
system.
Make sure that

Ice type has been
crushed and cubes may shatter upon harvest. DA97- ASSY ICE MAKER-
Shattered Cubes
cubed ice creates 05037C MECH
temperature sensor (normal reading 3.2 Vdc).
Using Power
Freeze
continuously can
cause this effect.
16 | P a g e
RB195AC
RB195AC
Common
or Customer Tests
Verify that all air
has been bled
from the system.
Verify the water

pressure meets
Verify the Ice Fill 2. If it is frozen check the Fill Tube heater (where
tube from the fill applicable). DA62-
Wrong size cubes Water valve N/A N/A
valve on top to 3. Force a harvest using the test button, then verify 01477A
the tray is the valve opens long enough to fill the tray.
installed properly. 4. In some cases, you may need to change the
Cubes that sit in
the bucket too
long (weeks) will
evaporate slightly
reducing their
size.
1. Ice buildup in either the freezer or refrigerator

compartment can be caused by a blocked drain.
Remove the It is possible that the drain is not being defrosted
crisper drawers by the heaters enough to properly clear the
and check the drain and pass the melted water into the catch
back of the pan. DA61-
compartment for 2. Check for signs of air infiltration around the 04462A PLATE-DRAIN FRE DA61-
iced over evaporator FIXER-DRAIN
plastic bags or drain and behind the evaporator cover. DA61- PLATE-DRAIN REF 02443A
similar objects 3. Verify the evaporator fan housing is installed 07452A
that might be properly.
blocking the 4. For models without a drain heater make sure the
drain. metal drain clip is touching the defrost heater.
applicable).
No crushed Ice N/A N/A N/A N/A N/A N/A
17 | P a g e
RB195AC
RB195AC
Common
or Customer Tests
An occasional two
or three degree
variation between
the displayed
temperature and
the compartment
temperature is
normal. The
displayed 1. Make sure the evaporator fan blades turn and
temperature is the associated duct work is not restricted. Note:
read at the Fans do not turn with the door switches open.
evaporator coil, 2. Check the sensor feedback line by measuring the
Wrong Freezer Only not inside the voltage level at the Main PC Board (normal 3.4 -
DA32-
SENSOR TEMP N/A N/A
compartment. 10109W
Temperature 3.9 Vdc).
used often the especially the defrost sensors. Verify the defrost
temperature heater is not turning on too early.
might be colder
for a few hours
during and after
the Power Freeze
cycle. Normal
temperature
should return
after ~ 3 hours.
18 | P a g e
RB195AC
RB195AC
Common
or Customer Tests
An occasional two
or three degree
variation between
the displayed
temperature and
the compartment
temperature is
normal. The
displayed
temperature is
read at the
evaporator coil, 1. Verify the damper assembly is opening and
not inside the closing properly. DA32-
Fridge Only SENSOR TEMP N/A N/A
compartment. 2. Check the refrigerant temperature sensor it 10109W
should read between 2.5 and 2.8 Vdc.
If Power Cool is
used often the
temperature
might be colder
for a few hours
during and after
the Power Cool
cycle. Normal
temperature
should return
after ~ 3 hours.

Zone

No operation shorted sensor, an open defrost heater, a problem
Refer to the diagnostic code chart in the service manual or Fast Track
N/A with a fan or an icemaker. Record the exact
Control Issues blinking segment segment that is blinking before attempting any
manual.
service.
19 | P a g e
RB195AC
RB195AC
Common
or Customer Tests
Make sure the Verify the electrical connections to the Main PCB as
outlet is receiving well as the connections to the Display PCB. Pay DA41-
Dead ASSY PCB MAIN N/A N/A
proper AC special attention to the connectors under the hinge 00698B
Voltage. cap.
Verify that child

Verify all the buttons are centered in the openings DA41- DA41-
No button operation lock is not Control Panel PCB ASSY PCB MAIN
and none are off center. 00264G 00698B
enabled.
DA41-
Missing a display segment N/A Check all the connections to the Display PCB Control Panel PCB N/A N/A
00264G

The compressor sensors are feeding back the proper information
will run longer to the Main PCB.
when the 2. Make sure the Compressor Relay is not stuck
DA32- DA41-
Runs too Long refrigerator is first closed. SENSOR TEMP Main PCB
10109W 00698B
installed or after a 3. Check the evaporator(s) for ice buildup or
long power restrictions.
outage. 4. Check the defrost circuitry.
5. Verify the Evaporator fan motor(s) are working.

Verify the unit is
sensors are feeding back the proper information
not in Demo
mode to the Main PCB.
DA32- DA35- Overload
Compressor will not start
(Both temp bars
10109W
SENSOR TEMP
00043U Protector
open.
scrolling up and 3. Check to make sure the Overload protector is
down.)
not open.
The unit will stop

and start during
normal operation. 1. Check the compressor relay, startup capacitor
However, and overload protector.
DA35- DA41-
stops and starts stopping and 2. Make sure the refrigerant charge is proper. Overload Protector Main PCB
00043U 00698B
starting more 3. Make sure the condenser fan is moving air.
than once per 30 4. Verify the AC voltage to the unit.
minutes indicates
a problem.
20 | P a g e
RB195AC
RB195AC
Common
or Customer Tests
1. Make sure the compressor is mounted properly
Make sure the to the base plate.
unit has at least Visual
2. Check the refrigerant pipes for access into the Visual inspection
Loud operation 2.5 inches of inspection N/A N/A
refrigerator cavity. required
clearance all required
3. Check the compressor fan for any signs of
around for airflow
obstruction.
New units may

smell like plastic
for a few days,
but smell will go
away. Visual
Check the fans and compressor for signs of melting Visual inspection
Odor However you can inspection N/A N/A
plastic. required
try cleaning the required
plastic surfaces
with baking soda
in a warm water
solution.
Other New units may
smell like plastic
for a few days,
but the smell will
go away. 1. Check the fans and compressor for signs of
Visual
melting plastic. Visual inspection
Water tastes or smells bad However you can inspection N/A N/A
2. Check the water fittings to make sure the water required
try cleaning the required
source is clean.
plastic surfaces
with baking soda
in a warm water
solution.
21 | P a g e
RB195AC
RB195AC
Common
or Customer Tests
If the door is
detected as open
for a long period
of time the lamp 1. Check the door switches for proper continuity
DA97- ASSY CASE LAMP- DA97- ASSY CASE LAMP-
prevent excessive position.
do not illuminate 08500A REF 11603A FRE
heat. Close the 2. Make sure the thermal cutout connected to the
door and wait 10 interior lighting is not permanently open.
minutes for the
thermal cutout to
reset.
This indicates the

door is open or
Check the door switches for proper continuity back DA34- DA61-
Beep or chime noise the door sense SWITCH REED-ASS'Y Magnet
to the Main PCB in both closed and open position. 00043C 03769A
circuit is detecting
an open door.
Make sure the

fridge is level and
Water under the crisper Visual inspection
drawers. required
similar objects 3. Look at the tape along the edge. It should be required
blocking the
drains.
22 | P a g e
RB195AC
RB217AB
RB217AB
Base Model RB217AB Full Model Numbers RB217ABBP/XAA, RB217ABPN/XAA, RB217ABRS/XAA TDM Valve No
Common
Customer Errors Most Likely Most Likely Part 2nd Most Likely 2nd Most Likely
or Customer Part Description Part Part Description
Tests
not in Demo moving air. Note: Fans do not turn with the
mode: DA32- MOTOR FAN-
Both Compartments door switches open. SENSOR TEMP DA31-00146B
10109W BLDC
OF - OF in the 5. Verify the freezer Thermistor is reading
display between 3.5 and 4.3 volts DC at the main PCB.
No Cool 7. Check the wiring harness for poor connections.
in the lines.

Check the door DA32- Freezer Evap
Freezer Only 2. Verify the freezer Thermistor is reading SENSOR TEMP DA31-00146H
seals. 10109W fan motor
23 | P a g e
RB217AB
RB217AB
Common
Tests

Check the door DA32- Fridge Evap fan
Fridge Only 2. Verify the fridge Thermistor is reading SENSOR TEMP DA31-00146H
seals. 10109W motor

Make sure the
properly.
properly.

Make sure the thermal fuse in the defrost circuit. DA32-
SENSOR TEMP
3. Check the wiring harness for poor connections. 00006W
Freezer Only doors are sealing DA47-00244J Sheath Heater
4. Check the operation of the defrost circuit, Freezer Bimetal
properly. DA47-00285P
24 | P a g e
RB217AB
RB217AB
Common
Tests
Make sure the SENSOR TEMP
3. Check the wiring harness for poor connections. 00006W
Fridge Only doors are sealing DA47-00244Q Sheath Heater
4. Check the operation of the defrost circuit, Fridge Bimetal
properly. DA47-00301D
Verify that all air

has been bled
from the system.
Verify the water
pressure meets
the minimum
requirements.
Heat Mold
and will produce a 2. Check to make sure the Ice maker sensor value ASSY ICE MAKER-
Slow Ice DA97-05037C DA41-00554A ASSY PCB MAIN
Ice issues maximum of 5 matches the measured value using the sensor MECH
day in optimum
conditions.
It takes about 48
hours for a new
refrigerator to
temperature
stabilize. During
this time, ice
production will be
slower.
25 | P a g e
RB217AB
RB217AB
Common
Tests
Verify the ice type
setting is either
crushed or cubed
obstructions.
not NO ICE. Make
2. Check to make sure the Ice maker sensor value ASSY ICE MAKER-
No Ice sure the water DA97-05037C DA41-00554A ASSY PCB MAIN
matches the measured value using the sensor MECH
supply is on and
all air has been
removed from the
system
Make sure that

Ice type has been
crushed and cubes may shatter upon harvest. ASSY ICE MAKER-
Shattered Cubes DA97-05037C
cubed ice creates MECH
temperature sensor (normal reading is 3.2 Vdc).
Using Power
Freeze
continuously can
cause this effect. N/A N/A
26 | P a g e
RB217AB
RB217AB
Common
Tests
Verify that all air
has been bled
from the system.
Verify the water

pressure meets
2. If it is frozen check the Fill Tube heater (where
Verify the Ice Fill applicable).
Wrong size cubes tube from the fill 3. Force a harvest using the test button, and then DA62-01477A Water valve N/A N/A
valve on top to verify the valve opens long enough to fill the
the tray is tray.
Cubes that sit in icemaker fill time using the offset menu.
the bucket too
long (weeks) will
evaporate slightly
reducing their
size.

compartment can be caused by a blocked
drain. It is possible that the drain is not being
Remove the
defrosted by the heaters enough to properly
crisper drawers
clear the drain and pass the melted water into
and check the
the catch pan.
back of the
compartment for
similar objects
properly.
that might be
blocking the
drain.
heater.
applicable).
27 | P a g e
RB217AB
RB217AB
Common
Tests
An occasional two
or three degree
variation between
the displayed
temperature and
the compartment
temperature is
normal. The
temperature is the associated duct work is not restricted.
read at the Note: Fans do not turn with the door switches
evaporator coil, open
Wrong Freezer Only not inside the 2. Check the sensor feedback line by measuring DA32-
SENSOR TEMP N/A N/A
compartment. the voltage level at the Main PC Board (normal 10109W
Temperature 3.4 - 3.9 Vdc).
used often the especially the defrost sensors. Verify the
might be colder
for a few hours
during and after
the Power Freeze
cycle. Normal
temperature
should return
after ~ 3 hours.
28 | P a g e
RB217AB
RB217AB
Common
Tests
An occasional two
or three degree
variation between
the displayed
temperature and
the compartment
temperature is
normal. The
displayed
temperature is
read at the
compartment. 2. Check the refrigerant temperature sensor. It 10109W
If Power Cool is
used often, the
temperature
might be colder
for a few hours
during and after
the Power Cool
cycle. Normal
temperature
should return
after ~ 3 hours.

N/A N/A
Zone N/A N/A N/A N/A

shorted sensor, an open defrost heater, a problem
No operation blinking
N/A with a fan or an icemaker. Record the exact Refer to the diagnostic code chart in the service manual or Fast Track manual.
segment
segment that is blinking before attempting any
service.
Control Issues
proper AC special attention to the connectors under the
Voltage. hinge cap.
29 | P a g e
RB217AB
RB217AB
Common
Tests
Verify that child Verify all the buttons are centered in the openings
No button operation DA97-08872A Control Panel PCB DA41-00554A ASSY PCB MAIN
lock is not enabled. and none are off center.
Missing a display
N/A Check all the connections to the Display PCB. DA97-08872A Control Panel PCB N/A N/A
segment

The compressor
will run longer
when the
closed. DA32-
Runs too Long refrigerator is first SENSOR TEMP DA41-00554A Main PCB
installed or after a
restrictions.
long power
outage
working.

Verify the unit is sensors are feeding back the proper
not in Demo information to the Main PCB.
DA32- Overload
Compressor Will not start mode (both temp 2. Make sure the Compressor Relay is not stuck
10109W
SENSOR TEMP DA35-00043U
Protector
bars scrolling up open.
and down). 3. Check to make sure the Overload protector is
not open.
The unit will stop

and start during
Stops and starts stopping and 2. Make sure the refrigerant charge is proper. DA35-00043U Overload Protector DA41-00554A Main PCB
minutes indicates
a problem.
30 | P a g e
RB217AB
RB217AB
Common
Tests
unit has at least properly to the base plate.
Visual
clearance all refrigerator cavity. required.
required.
around for 3. Check the compressor fan for any signs of
New units may

smell like plastic
for a few days,
and then will go
away. However, Visual
Check the fans and compressor for signs of Visual inspection
Odor you can try inspection N/A N/A
melting plastic. required
cleaning the required
plastic surfaces
with baking soda
in a warm water
solution.

bad
If the door is
Other detected as open
for a long period
is turned off to back to the Main PCB in both closed and open
Interior lights do not ASSY-LAMP
prevent excessive position. DA96-00228D N/A N/A
illuminate HOLDER
minutes for the
thermal cutout to
reset.
This indicates the

door is open or Check the door switches for proper continuity
Beep or chime noise the door sense back to the Main PCB in both closed and open DA34-00043C SWITCH REED-ASS'Y DA61-03769A Magnet
circuit is detecting position.
an open door.
31 | P a g e
RB217AB
RB217AB
Common
Tests
Make sure the
fridge is level and
drawers required
blocking the
drains.
32 | P a g e
RB217AB
RF197AC
RF197AC
Base Model RF197AC Full Model Numbers RF197ACBP/XAA, RF197ACPN/XAA, RF197ACRS/XAA, RF197ACWP/XAA TDM Valve No
Project Name NW2 FDR Compressor Type Flex Coolselect Pantry or Mid-drawer No
Common Most Likely Most Likely Part 2nd Most Likely 2nd Most Likely
Customer Errors Part Description Part Part Description
or Customer
Tests
transfer.
mode DA32- MOTOR FAN-
10109W BLDC
display between 5 and 3 volts DC at the main PCB.
No Cool 7. Check the wiring harness for poor
connections.
in the lines.

Check the door 2. Verify the freezer Thermistor is reading DA32- Freezer Evap fan
Freezer Only SENSOR TEMP DA31-00146H
seals between 5 and 0 volts DC at the main PCB. 10109W motor
connections.
33 | P a g e
RF197AC
RF197AC
or Customer
Tests
Verify the evaporator fan is moving air (Note: the
fans do not run with the doors open).
Check the door DA32- Fridge Evap fan
Fridge Only Verify the fridge Thermistor is reading between 4 SENSOR TEMP DA31-00146H
seals. 10109W motor
and 8 volts DC at the main PCB.
Check the wiring harness for poor connections.

Both Compartments doors are sealing 4. Verify the Compressor Fan is dissipating heat N/A N/A N/A N/A
Board (normal 6- 9Vdc).
34 | P a g e
RF197AC
RF197AC
or Customer
Tests
SENSOR TEMP
Freezer Only doors are sealing connections. 00006W DA47-00423A Sheath Heater
DA47-00285P

Make sure the 3. Check the wiring harness for poor DA32- SENSOR TEMP
Fridge Only doors are sealing connections. 00006W DA47-00424L Sheath Heater
properly. 4. Check the operation of the defrost circuit, Fridge Bimetal
especially the defrost sensors and bimetal DA47-00243R
35 | P a g e
RF197AC
RF197AC
or Customer
Tests
Verify that all air
has been bled
from the system
Verify the water

pressure meets
the minimum
requirements
Heat Mold 1. Check the air ducts near the icemaker for
Icemakers harvest obstructions.
every 70 minutes 2. Check to make sure the Ice maker sensor
and will produce value matches the measured value using the ASSY ICE MAKER-
Slow Ice a maximum of 5 DA59-00294B DA41-00695B ASSY PCB MAIN
sensor table. A reading of between 2 Vdc is MECH
pounds of Ice per expected.
day in optimum 3. Check the wiring harness for poor
conditions. connections.
It takes about 48
Ice issues hours for a new
refrigerator to
temperature
stabilize. During
this time, ice
production will be
slower.
Verify the ice type

setting is either
obstructions.
crushed or cubed,
not NO ICE. Make
value matches the measured value using the ASSY ICE MAKER-
No Ice sure the water DA59-00294B DA41-00695B ASSY PCB MAIN
sensor table. A reading of between 2 Vdc is MECH
supply is on and
expected.
all air has been
removed from
connections.
the system.
36 | P a g e
RF197AC
RF197AC
or Customer
Tests
Make sure that
Ice type has been
set to cubes and
not crushed. Verify all the cube molds are smooth and have no
scratches or deposits.
Toggling between
crushed and If the Ice is harvested too late (Ice too cold) the ASSY ICE MAKER-
Shattered Cubes DA59-00294B
cubed ice creates cubes may shatter upon harvest. MECH
broken cubes.
This is usually caused by a bad Icemaker
Using Power temperature sensor (normal reading 2 Vdc).
Freeze
continuously can
cause this effect.
Verify that all air

has been bled
from the system.
Verify the water

pressure meets
requirements. obstruction or Ice buildup
2. If it is frozen, check the Fill Tube heater
Verify the Ice Fill (where applicable).
Wrong size cubes tube from the fill 3. Force a harvest using the test button then DA62-01477A Water valve N/A N/A
the tray is tray.
installed properly. 4. In some cases you may need to change the
the bucket too
long (weeks) will
evaporate slightly
reducing their
size.
37 | P a g e
RF197AC
RF197AC
or Customer
Tests

Remove the
crisper drawers
and check the
the catch pan.
back of the
compartment for
similar objects
properly.
that might be
blocking the
drain.
heater.
applicable).
38 | P a g e
RF197AC
RF197AC
or Customer
Tests
An occasional two
or three degree
variation
between the
displayed
temperature and
the compartment
temperature is
read at the open.
evaporator coil,
SENSOR TEMP N/A N/A
the voltage level at the Main PC Board (normal 10109W
Temperature compartment. 4 - 9 Vdc).
used often, the especially the defrost sensors. Verify the
might be colder
for a few hours
during and after
the Power Freeze
cycle. Normal
temperature
should return
after ~ 3 hours.
39 | P a g e
RF197AC
RF197AC
or Customer
Tests
An occasional two
or three degree
variation
between the
displayed
temperature and
the compartment
temperature is
normal. The
displayed
temperature is
2. Check the refrigerant temperature sensor it 10109W
compartment. should read between 5 and 8 Vdc.
If Power Cool is
used often the
temperature
might be colder
for a few hours
during and after
the Power Cool
cycle. Normal
temperature
should return
after ~ 3 hours.

Zone
Dispenser drips N/A N/A N/A N/A N/A N/A

Water Issues Dispensed water is not
cold
40 | P a g e
RF197AC
RF197AC
or Customer
Tests
Blinking segment exact segment that is blinking before attempting
any service.
Dead DA41-00695B ASSY PCB MAIN N/A N/A
Voltage hinge cap.
Verify that child

No button operation lock is not DA41-00635A Control Panel PCB DA41-00695B ASSY PCB MAIN
enabled.
Missing a display
segment

The compressor
will run longer
when the
closed. DA32-
Runs too Long refrigerator is SENSOR TEMP DA41-00695B Main PCB
first installed or
restrictions.
after a long
power outage
Compressor working.
Verify the unit is 1. Verify the Freezer and Fridge temperature

not in Demo sensors are feeding back the proper
mode information to the Main PCB.
DA32- Overload
will not start 2. Make sure the Compressor Relay is not stuck SENSOR TEMP DA35-00043U
(both temp bars 10109W Protector
open.
down) not open.
41 | P a g e
RF197AC
RF197AC
or Customer
Tests
The unit will stop
and start during
stops and starts stopping and 2. Make sure the refrigerant charge is proper. DA35-00043U Overload Protector DA41-00695B Main PCB
minutes indicates
a problem

unit has at least 5 properly to the base plate.
Visual
inches of 2. Check the refrigerant pipes for access into the Visual inspection
required.
New units may

smell like plastic
for a few days
and then it will go
melting plastic. required.
cleaning the required.
Other plastic surfaces
with baking soda
in a warm water
solution.

bad
42 | P a g e
RF197AC
RF197AC
or Customer
Tests
if the door is
detected as open
for a long period
of time the
1. Check the door switches for proper continuity
lamp is turned off back to the Main PCB in both closed and open
Interior lights ASSY CASE LAMP- ASSY CASE LAMP-
to prevent position. DA97-08500A DA97-11603A
do not illuminate excessive heat, REF FRE
2. Make sure the thermal cutout connected to
close the door the interior lighting is not permanently open.
and wait 10
minutes for the
thermal cutout to
reset
This indicates the

door is open or
the door sense
Beep or chime noise back to the Main PCB in both closed and open DA34-00043E SWITCH REED-ASS'Y DA61-03769A Magnet
circuit is
position.
detecting and
open door.
Make sure the

fridge is level and
drawers required.
similar objects 3. Look at the tape along the edge. It should be required.
blocking the
drains.
43 | P a g e
RF197AC
RF217AB
RF217AB
Base Model RF217AB Full Model Numbers RF217ABBP/XAA, RF217ABPN/XAA, RF217ABRS/XAA, RF217ABWP/XAA TDM Valve No
or Customer
Tests
transfer.
mode DA32- MOTOR FAN-
10109W BLDC
connections.
in the lines.

Check the door DA32- Freezer Evap fan
Freezer Only 2. Verify the freezer Thermistor is reading SENSOR TEMP DA31-00146H
seals. 10109W motor
3. Check the wiring harness for poor connections
44 | P a g e
RF217AB
RF217AB
or Customer
Tests
Check the door 2. Verify the fridge Thermistor is reading DA32- Fridge Evap fan
Fridge Only SENSOR TEMP DA31-00146H
seals. between 2.4 and 2.8 volts DC at the main PCB. 10109W motor
connections.

45 | P a g e
RF217AB
RF217AB
or Customer
Tests
SENSOR TEMP
Freezer Only doors are sealing connections. 00006W DA47-00244J Sheath Heater
DA47-00285P

Fridge Only doors are sealing connections. 00006W DA47-00244Q Sheath Heater
especially the defrost sensors and bimetal DA47-00301D
46 | P a g e
RF217AB
RF217AB
or Customer
Tests
Verify that all air
has been bled
from the system.
Verify the water

pressure meets
the minimum
requirements.
Heat Mold
every 70 minutes obstructions
and will produce 2. Check to make sure the Ice maker sensor
ASSY ICE MAKER-
Slow Ice a maximum of 5 value matches the measured value using the DA97-05037C DA41-00650A ASSY PCB MAIN
MECH
pounds of Ice per sensor table. A reading of 3.2 Vdc is expected.
It takes about 48
refrigerator to
temperature
stabilize. During
this time, ice
production will be
slower.
Verify the ice type

setting is either 1. Check the air ducts near the icemaker for
crushed or cubed, obstructions
not NO ICE. Make 2. Check to make sure the Ice maker sensor
ASSY ICE MAKER-
No Ice sure the water value matches the measured value using the DA97-05037C DA41-00650A ASSY PCB MAIN
MECH
supply is on and sensor table. A reading of 3.2 Vdc is expected.
all air has been 3. Check the wiring harness for poor
removed from connections.
the system.
47 | P a g e
RF217AB
RF217AB
or Customer
Tests
Make sure that
Ice type has been
set to cubes and
Toggling between
crushed and If the Ice is harvested too late (Ice too cold) the ASSY ICE MAKER-
Shattered Cubes DA97-05037C N/A N/A
broken cubes.
Using Power temperature sensor (normal reading 3.2 Vdc).
Freeze
continuously can
cause this effect.
Verify that all air

has been bled
from the system.
Verify the water

pressure meets
Wrong size cubes tube from the fill 3. Force a harvest using the test button then DA62-01477A Water valve N/A N/A
the tray is tray.
the bucket too
long (weeks) will
evaporate slightly
reducing their
size.
48 | P a g e
RF217AB
RF217AB
or Customer
Tests

Remove the
crisper drawers
and check the
the catch pan.
back of the
compartment for
similar objects
properly
that might be
blocking the
drain.
heater.
applicable).
49 | P a g e
RF217AB
RF217AB
or Customer
Tests
An occasional two
or three degree
variation
between the
displayed
temperature and
the compartment
temperature is
read at the open.
evaporator coil,
SENSOR TEMP N/A N/A
the voltage level at the Main PC Board (normal 10109W
Temperature compartment. 3.4 - 3.9 Vdc).
might be colder
for a few hours
during and after
the Power Freeze
cycle. Normal
temperature
should return
after ~ 3 hours.
50 | P a g e
RF217AB
RF217AB
or Customer
Tests
An occasional two
or three degree
variation
between the
displayed
temperature and
the compartment
temperature is
normal. The
displayed
temperature is
2. Check the refrigerant temperature sensor. It 10109W
If Power Cool is
used, often the
temperature
might be colder
for a few hours
during and after
the Power Cool
cycle. Normal
temperature
should return
after ~ 3 hours.

N/A N/A

cold
51 | P a g e
RF217AB
RF217AB
or Customer
Tests
any service.
outlet is receiving
Dead as well as the connections to the Display PCB. DA41-00650A ASSY PCB MAIN N/A N/A
Control Issues proper AC
Especially the connectors under the hinge cap.
Voltage.
Verify that child

No button operation lock is not DA41-00635A Control Panel PCB DA41-00650A ASSY PCB MAIN
enabled.
Missing a display
segment

The compressor
will run longer
when the
closed. DA32-
Runs too Long refrigerator is SENSOR TEMP DA41-00650A Main PCB
first installed or
restrictions.
after a long
power outage
Compressor working.

mode. information to the Main PCB.
DA32- Overload
Will not start 2. Make sure the Compressor Relay is not stuck SENSOR TEMP DA35-00043U
(Both temp bars 10109W Protector
open.
down) not open.
52 | P a g e
RF217AB
RF217AB
or Customer
Tests
The unit will stop
and start during
Stops and starts stopping and 2. Make sure the refrigerant charge is proper. DA35-00043U Overload Protector DA41-00650A Main PCB
minutes indicates
a problem
1. Make sure the compressor is mounted

Make sure the
Visual
required.
New units may

smell like plastic
for a few days,
and then the
smell will go Visual
away. However, Check the fans and compressor for signs of Visual inspection
you can try melting plastic. required.
required.
cleaning the
plastic surfaces
with baking soda
in a warm water
solution.
Other New units may
smell like plastic
for a few days,
and then the
smell will go 1. Check the fans and compressor for signs of
Visual
Water tastes or smells away. However, melting plastic. Visual inspection
inspection N/A N/A
bad you can try 2. Check the water fittings to make sure the required.
required.
cleaning the water source is clean.
plastic surfaces
with baking soda
in a warm water
solution.
53 | P a g e
RF217AB
RF217AB
or Customer
Tests
If the door is
detected as open
for a long period
Interior lights do not ASSY CASE LAMP- ASSY CASE LAMP-
prevent excessive position. DA97-06881A DA97-06345D
illuminate REF FRE
minutes for the
thermal cutout to
reset
This indicates the

door is open or
the door sense DA34-00043E
Beep or chime noise back to the Main PCB in both closed and open SWITCH REED-ASS'Y DA61-03769A Magnet
circuit is DA34-00043A
position.
detecting an open
door.
Make sure the

fridge is level and
drawers required.
blocking the
drains.
54 | P a g e
RF217AB
RF217AC
RF217AC
Base Model RF217AC Full Model Numbers RF217ACBP/XAA, RF217ACPN/XAA, RF217ACRS/XAA, RF217ACWP/XAA TDM Valve No
Major Symptom Sub Symptom Customer Errors Troubleshooting Steps Part Description Part Part Description
or Customer Tests
not in Demo air. Note: Fans do not turn with the door DA31-00146B Cond. Fan Motor
Both Compartments mode. switches open. DA32-10109W SENSOR TEMP
5. Verify the freezer Thermistor is reading DA31-00015C Cond. Fan Blade
OF - OF in the
display between 5 and 4.3 volts DC at the main PCB.
in the lines.

the fans do not run with the doors open). DA31-00146H Evap Fan Motor
Check the door DA32-
Freezer Only 2. Verify the freezer Thermistor is reading SENSOR TEMP
seals. 10109W DA31-00124A Evap Fan Blade
between 5 and 4.0 volts DC at the main PCB.
55 | P a g e
RF217AC
RF217AC
or Customer Tests

Fridge Only 2. Verify the fridge Thermistor is reading between SENSOR TEMP
seals 10109W DA31-00124A Evap Fan Blade

defrost heater. You should hear the relay(s)
click when activated. Verify the 12v supply to
the relays and the defrost heater(s).
Make sure the
4. Verify the Compressor Fan is dissipating heat DA32- Defrost SENSOR
Both Compartments doors are sealing DA47-00301D Thermo Bimetal
properly. 10109W TEMP
properly.
Frost Buildup Board (normal 6- 9Vdc).

Make sure the
3. Check the wiring harness for poor connections. DA32- Defrost SENSOR
Freezer Only doors are sealing DA47-00301D Thermo Bimetal
4. Check the operation of the defrost circuit, 10109W TEMP
properly.
56 | P a g e
RF217AC
RF217AC
or Customer Tests
Make sure the
Fridge Only doors are sealing DA47-00301D Thermo Bimetal
properly.
Verify that all air

has been bled
from the system
Verify the water
pressure meets
the minimum
requirements
Heat Mold
and will produce a 2. Check to make sure the Ice maker sensor value DA32-
Slow Ice SENSOR TEMP DA97-05037C ASSY ICE MAKER
Ice issues maximum of 5 matches the measured value using the sensor 10109W
pounds of Ice per table. A reading of between 2 Vdc is expected.
day in optimum
conditions.
It takes about 48
hours for a new
refrigerator to
temperature
stabilize. During
this time, ice
production will be
slower.
57 | P a g e
RF217AC
RF217AC
or Customer Tests
Verify the ice type
setting is either
crushed or cubed,
obstructions.
not NO ICE. Make
2. Check to make sure the Ice maker sensor value
No Ice sure the water DA97-05037C ASSY ICE MAKER DA41-00695A ASSY PCB MAIN
matches the measured value using the sensor
supply is on and
table. A reading of between 2 Vdc is expected.
all air has been
removed from the
system.
Make sure that Ice

type has been set
to cubes and not
crushed. Verify all the cube molds are smooth and have no
Toggling between
crushed and If the Ice is harvested too late (Ice too cold), the DA32-
Shattered Cubes SENSOR TEMP DA97-05037C ASSY ICE MAKER
cubed ice creates cubes may shatter upon harvest. 10109W
broken cubes.
Using Power temperature sensor (normal reading 2 Vdc).
Freeze
continuously can
cause this effect.
58 | P a g e
RF217AC
RF217AC
or Customer Tests
Verify that all air
has been bled
from the system
Verify the water

pressure meets
requirements obstruction or Ice buildup.
tube from the fill ASSY VALVE
Wrong size cubes 3. Force a harvest using the test button, and then DA62-01477A N/A N/A
valve on top to WATER
verify the valve opens long enough to fill the
the tray is tray.
the bucket too
long (weeks) will
evaporate slightly
reducing their
size.

It is possible that the drain is not being
Remove the defrosted by the heaters enough to properly
crisper drawers clear the drain and pass the melted water into
and check the the catch pan.
back of the 2. Check for signs of air infiltration around the PLATE-DRAIN
DA61-03502A
iced over evaporator compartment for drain and behind the evaporator cover. INS EVAP, REF N/A N/A
plastic bags or 3. Verify the evaporator fan housing is installed DA61-03585A
FIXER-EVAP REF
similar objects properly.
that might be 4. For models without a drain heater make sure
blocking the drain. the metal drain clip is touching the defrost
heater.
applicable).
59 | P a g e
RF217AC
RF217AC
or Customer Tests
Auger / Ice Buck
No crushed Ice N/A N/A N/A N/A N/A
-et
An occasional two
or three degree
variation between
the displayed
temperature and
the compartment
temperature is
normal. The
evaporator coil, 2. Check the sensor feedback line by measuring DA31-00146H Evap Fan Motor
Wrong Freezer Only not inside the the voltage level at the Main PC Board (normal
DA32-
SENSOR TEMP
compartment. 10109W DA31-00124A Evap Fan Blade
Temperature 4 - 9 Vdc).
might be colder
for a few hours
during and after
the Power Freeze
cycle. Normal
temperature
should return
after ~ 3 hours.
60 | P a g e
RF217AC
RF217AC
or Customer Tests
An occasional two
or three degree
variation between
the displayed
temperature and
the compartment
temperature is
normal. The
displayed
temperature is
read at the
closing properly. DA32- DA31-00146H Evap Fan Motor
Fridge Only not inside the SENSOR TEMP
compartment. 2. Check the refrigerant temperature sensor it 10109W DA31-00124A Evap Fan Blade
If Power Cool is
used often the
temperature
might be colder
for a few hours
during and after
the Power Cool
cycle. Normal
temperature
should return
after ~ 3 hours.

N/A N/A

cold
61 | P a g e
RF217AC
RF217AC
or Customer Tests
Blinking segment manual.
service.
outlet is receiving well as the connections to the Display PCB. Pay
Control Issues Dead
proper AC special attention to the connectors under the hinge
DA41-00695A ASSY PCB MAIN N/A
Voltage. cap. N/A
Verify that child

Verify all the buttons are centered in the openings
No button operation lock is not Control PCB DA41-00695A ASSY PCB MAIN
and none are off center.
enabled. DA41-00635A
Missing a display segment N/A Check all the connections to the Display PCB. DA41-00635A Control PCB N/A

The compressor sensors are feeding back the proper
will run longer information to the Main PCB.
DA32-
Runs too Long refrigerator is first closed. SENSOR TEMP DA41-00695A ASSY PCB MAIN
10109W
outage 4. Check the defrost circuitry.
Compressor 5. Verify the Evaporator fan motor(s) are working.

mode information to the Main PCB.
DA32- Overload Protec
Will not start 2. Make sure the Compressor Relay is not stuck SENSOR TEMP DA35-00043U
(both temp bars 10109W tor
open.
down) not open.
62 | P a g e
RF217AC
RF217AC
or Customer Tests
The unit will stop
and start during
Overload Protec
Stops and starts stopping and 2. Make sure the refrigerant charge is proper. DA35-00043U DA41-00695A ASSY PCB MAIN
tor
starting more than 3. Make sure the condenser fan is moving air.
once per 30 4. Verify the AC voltage to the unit.
minutes indicates
a problem
Make sure the 1. Make sure the compressor is mounted properly

unit has at least to the base plate.
Visual
required.
New units may

smell like plastic
for a few days, but
the smell will go
plastic. required.
Other plastic surfaces
with baking soda
in a warm water
solution.

bad
63 | P a g e
RF217AC
RF217AC
or Customer Tests
If the door is
detected as open
for a long period
prevent excessive position. DA97-06656F Evap Cover Assy N/A N/A
do not illuminate heat. Close the 2. Make sure the thermal cutout connected to the
minutes for the
thermal cutout to
reset
This indicates the

door is open or
Check the door switches for proper continuity back
Beep or chime noise the door sense DA41-00635A Control PCB N/A N/A
to the Main PCB in both closed and open position.
an open door.
Make sure the

fridge is level and
drawers required.
blocking the
drains.
64 | P a g e
RF217AC
RF263AE
RF263AE
Base Model RF263AE Full Model Numbers RF263AEBP/XAA, RF263AEPN/XAA, RF263AERS/XAA, RF263AEWP/XAA TDM Valve No
Project Name AW-SEM Compressor Type Flex Coolselect Pantry or Mid-drawer Yes
or Customer Tests
operation mode.
not in Demo ASSY SUPPORT-
air. Note: Fans do not turn with the door
mode. CIRCUIT
Both Compartments switches open. DA97-07824A DA32-10109W SENSOR TEMP
MOTOR;AW-
SEM(INVERT
display 3.5 and 4.3 volts DC at the main PCB.
leaks are present and there are no restrictions in
the lines.

the fans do not run with the doors open). CASE-MOTOR
Freezer Only 2. Verify the freezer Thermistor is reading between SENSOR TEMP DA61-04850A FRE;AW-PJT,PP,-
seals. 10109W
3.5 and 4.0 volts DC at the main PCB. ,-,-,NATURAL,D
65 | P a g e
RF263AE
RF263AE
or Customer Tests

the fans do not run with the doors open) CASE-MOTOR
Fridge Only 2. Verify the fridge Thermistor is reading between SENSOR TEMP DA61-04849A REF;AW-PJT,PP,-
seals. 10109W
2.4 and 2.8 volts DC at the main PCB. ,-,-,NATURAL,D

3. Check the wiring harness for poor connections. THERMO
Make sure the
4. Verify the Compressor Fan is dissipating heat DA32- Defrost SENSOR BIMETAL-
Both Compartments doors are sealing DA47-00243B
properly. 10109W TEMP PROTECTOR;AW-
properly.
5. Check the operation of the defrost circuit, PJT(F),BT-12

thermal fuse in the defrost circuit. THERMO
Make sure the
3. Check the wiring harness for poor connections. DA32- Defrost SENSOR BIMETAL-
Freezer Only doors are sealing DA47-00243B
4. Check the operation of the defrost circuit, 10109W TEMP PROTECTOR;AW-
properly.
especially the defrost sensors and bimetal PJT(F),BT-12
66 | P a g e
RF263AE
RF263AE
or Customer Tests
Make sure the
Fridge Only doors are sealing DA47-00243B
properly.
Verify that all air

has been bled
from the system.
Verify the water

pressure meets
the minimum
requirements.
Heat Mold
Slow Ice SENSOR TEMP DA97-07603A ASSY ICE MAKER
day in optimum
conditions.
It takes about 48
hours for a new
refrigerator to
temperature
stabilize. During
this time, ice
production will be
slower.
67 | P a g e
RF263AE
RF263AE
or Customer Tests
Verify the ice type
setting is either
crushed or cubed,
obstructions
not NO ICE. Make
No Ice sure the water DA97-07603A ASSY ICE MAKER DA41-00651R ASSY PCB MAIN
supply is on and
all air has been
removed from the
system
Make sure that Ice

type has been set
to cubes and not Verify all the cube molds are smooth and have no
crushed. scratches or deposits.
crushed and cubes may shatter upon harvest. DA32-
Shattered Cubes SENSOR TEMP DA97-07603A ASSY ICE MAKER
cubed ice creates 10109W
Using Power
Freeze
continuously can
cause this effect.
68 | P a g e
RF263AE
RF263AE
or Customer Tests
Verify that all air
has been bled
from the system.
Verify the water

pressure meets
2. If it is frozen, check the Fill Tube heater (where
Verify the Ice Fill applicable)
the tray is tray.
the bucket too
long (weeks) will
evaporate slightly
reducing their
size.

back of the 2. Check for signs of air infiltration around the PLATE-DRAIN INS
DA61-03502A
Iced over evaporator compartment for drain and behind the evaporator cover EVAP, REF N/A N/A
FIXER-EVAP REF
similar objects properly
that might be 4. For models without a drain heater, make sure
heater.
applicable).
69 | P a g e
RF263AE
RF263AE
or Customer Tests
An occasional two
or three degree
variation between
the displayed
temperature and
the compartment
temperature is
normal. The
evaporator coil, 2. Check the sensor feedback line by measuring CASE-MOTOR
Wrong Freezer Only not inside the the voltage level at the Main PC Board (normal
DA32-
SENSOR TEMP DA61-04850A FRE;AW-PJT,PP,-
compartment. 10109W
Temperature 3.4 - 3.9 Vdc). ,-,-,NATURAL,D
used often, the especially the defrost sensors. Verify the defrost
might be colder
for a few hours
during and after
the Power Freeze
cycle. Normal
temperature
should return
after ~ 3 hours.
70 | P a g e
RF263AE
RF263AE
or Customer Tests
An occasional two
or three degree
variation between
the displayed
temperature and
the compartment
temperature is
normal. The
displayed
temperature is
read at the
CASE-MOTOR
Fridge Only SENSOR TEMP DA61-04849A REF;AW-PJT,PP,-
compartment. 2. Check the refrigerant temperature sensor it 10109W
,-,-,NATURAL,D
If Power Cool is
used often the
temperature
might be colder
for a few hours
during and after
the Power Cool
cycle. Normal
temperature
should return
after ~ 3 hours.
Verify the Pantry

Mid Drawer / Coolselect Check the Coolselect Pantry sensor. It should DA32-
drawer is closing SENSOR TEMP Damper Motor
Zone measure between 2.4 and 2.9Vdc. 10109W
properly.
Verify the water 1. Verify the wiring in the door hinge is firmly
valve is on and all connected.
ASSY VALVE
No water air has been 2. Check the water switch closed for continuity. DA62-01477A N/A N/A
Water Issues purged from the 3. Check the water valve voltage. It should read
WATER
system. 120V AC valve open and 0 VAC valve closed.
71 | P a g e
RF263AE
RF263AE
or Customer Tests
Make sure all air is Look for signs of air leakage at the water tank and
at all the supply fittings VALVE CHECK-
Dispenser drips purged from the DA62-01628A N/A N/A
FITTING
system A one way guest valve might be required.
Make sure the

1. Make sure the refrigerator is operating at
unit has been
Dispensed water is not between 34 and 41 degrees.
plugged in and N/A N/A N/A N/A
cold 2. Also make sure the defrost heater is not stuck
turned on for at
on.
least 5 days

Blinking segment segment that is blinking before attempting any
service.
Make sure the

Verify the electrical connections to the Main PCB as
outlet is receiving
Dead well as the connections to the Display PCB. DA41-00651R ASSY PCB MAIN N/A N/A
proper AC
Control Issues Voltage.
Especially the connectors under the hinge cap.
Verify that child ASSY COVER-PCB

No button operation lock is not DA97-07852A PANEL;AW- DA41-00651R ASSY PCB MAIN
enabled SEM(INVERTER)
ASSY COVER-PCB
Missing a display segment N/A Check all the connections to the Display PCB DA97-07852A PANEL;AW- N/A N/A
SEM(INVERTER)

The compressor
to the Main PCB.
will run longer
when first DA32-
Runs too Long closed. SENSOR TEMP DA41-00651R ASSY PCB MAIN
Compressor installed or after a
3. Check the evaporator(s) for ice buildup or
10109W
long power
restrictions.
outage
72 | P a g e
RF263AE
RF263AE
or Customer Tests
not in Demo sensors are feeding back the proper information
RELAY
mode. to the Main PCB.
DA32- PROTECTOR
Will not start 2. Make sure the Compressor Relay is not stuck SENSOR TEMP DA34-00004D
(both temp bars 10109W O/L;4TM445PHB
open.
scrolling up and YY-82,BK190
3. Check to make sure the Overload protector is
down) not open.
The unit will stop

and start during
RELAY
PROTECTOR
Stops and starts stopping and 2. Make sure the refrigerant charge is proper. DA34-00004D DA41-00651R ASSY PCB MAIN
O/L;4TM445PHB
YY-82,BK190
minutes indicates
a problem
make sure the 1. Make sure the compressor is mounted properly

unit has at least to the base plate.
Visual
refrigerator cavity. required.
clearance all required.
around for airflow obstruction.
New units may

smell like plastic
for a few days,
The smell will go
Other cleaning the
plastic.
required.
required.
plastic surfaces
with baking soda
in a warm water
solution.
73 | P a g e
RF263AE
RF263AE
or Customer Tests
New units may
smell like plastic
for a few days,
The smell will go 1. Check the fans and compressor for signs of
Water tastes or smells melting plastic. Visual inspection
you can try inspection N/A N/A
bad 2. Check the water fittings to make sure the water required.
plastic surfaces source is clean.
with baking soda
in a warm water
solution.
If the door is
detected as open
for a long period
is turned off to back to the Main PCB in both closed and open SWITCH DOOR-
Interior lights do not
prevent excessive position. DA34-10120E F;-,SLIDE,-,- N/A N/A
illuminate
heat. Close the 2. Make sure the thermal cutout connected to the ,250V,-,0.5A,-,
minutes for the
thermal cutout to
reset.
This indicates the

door is open or SWITCH DOOR-
Beep or chime noise the door sense DA34-10120E F;-,SLIDE,-,- N/A N/A
circuit is detecting ,250V,-,0.5A,-,
an open door.
Make sure the

fridge is level and
installed especially at the bottom. Visual
Water under the crisper the compartment Visual inspection
drawers required.
blocking the
drains.
74 | P a g e
RF263AE
RF266AE
RF266AE
Base Model RF266AE Full Model Numbers RF266AEBP/XAA, RF266AEPN/XAA, RF266AERS/XAA, RF266AEWP/XAA TDM Valve Yes
Project Name AW-SEM Compressor Type Flex Coolselect Pantry or Mid-drawer Yes
or Customer Tests
not in Demo moving air. Note: Fans do not turn with the ASSY FAN-
DA31-00146B
Both Compartments mode door switches open. CIRCUIT;AW-PJT, DA32-10109W SENSOR TEMP
5. Verify the freezer Thermistor is reading DA96-00504A
OF - OF in the Fan Motor
display. between 3.5 and 4.3 volts DC at the main PCB.
in the lines.

the fans do not run with the doors open). ASSY-HARNESS
Freezer Only 2. Verify the freezer Thermistor is reading SENSOR TEMP DA96-00042D MOTOR;AD-
seals. 10109W
between 3.5 and 4.0 volts DC at the main PCB. PJT(BLDC),F-FAN
75 | P a g e
RF266AE
RF266AE
or Customer Tests

the fans do not run with the doors open). ASSY-HARNESS
Fridge Only 2. Verify the fridge Thermistor is reading between SENSOR TEMP DA96-00042D MOTOR;AD-
seals. 10109W
2.4 and 2.8 volts DC at the main PCB. PJT(BLDC),F-FAN

3. Check the wiring harness for poor connections. THERMO
Make sure the
4. Verify the Compressor Fan is dissipating heat DA32- Defrost SENSOR BIMETAL-
Both Compartments doors are sealing DA47-00243B
properly. 10109W TEMP PROTECTOR;AW-
properly.
5. Check the operation of the defrost circuit, PJT(F),BT-12

Make sure the
properly.
76 | P a g e
RF266AE
RF266AE
or Customer Tests
Make sure the
properly.
Verify that all air

has been bled
from the system.
Verify the water
pressure meets
the minimum
requirements.
Heat Mold
Slow Ice SENSOR TEMP DA97-07603A ASSY ICE MAKER
day in optimum
conditions.
It takes about 48
hours for a new
refrigerator to
temperature
stabilize, during
this time ice
production will be
slower.
77 | P a g e
RF266AE
RF266AE
or Customer Tests
Verify the ice type
setting is either
crushed or cubed,
obstructions
not NO ICE. Make
No Ice sure the water ASSY ICE MAKER DA41-00651J ASSY PCB MAIN
supply is on and
all air has been
removed from the
system.
Make sure that

Ice type has been
Using Power
Freeze
continuously can
cause this effect.
78 | P a g e
RF266AE
RF266AE
or Customer Tests
Verify that all air
has been bled
from the system.
Verify the water

pressure meets
Wrong size cubes 3. Force a harvest using the test button, and then DA62-00914B N/A N/A
the tray is tray.
the bucket too
long (weeks) will
evaporate slightly
reducing their
size.

DA61-03502A
Iced over evaporator compartment for drain and behind the evaporator cover. EVAP, REF N/A N/A
FIXER-EVAP REF
heater.
applicable).
79 | P a g e
RF266AE
RF266AE
or Customer Tests
An occasional two
or three degree
variation between
the displayed
temperature and
the compartment
temperature is
normal. The
evaporator coil, open.
ASSY-HARNESS
SENSOR TEMP DA96-00042D MOTOR;AD-
PJT(BLDC),F-FAN
might be colder
for a few hours
during and after
the Power Freeze
cycle. Normal
temperature
should return
after ~ 3 hours.
80 | P a g e
RF266AE
RF266AE
or Customer Tests
An occasional two
or three degree
variation between
the displayed
temperature and
the compartment
temperature is
normal. The
displayed
temperature is
read at the
ASSY-HARNESS
Fridge Only SENSOR TEMP DA96-00042D MOTOR;AD-
PJT(BLDC),F-FAN
If Power Cool is
used often, the
temperature
might be colder
for a few hours
during and after
the Power Cool
cycle. Normal
temperature
should return
after ~ 3 hours.
ASSY COVER-
Verify the Pantry
Mid Drawer / Coolselect Check the Coolselect Pantry sensor. It should DA32- MOTOR
drawer is closing SENSOR TEMP DA97-07189A
Zone measure between 2.4 and 2.9Vdc. 10109W DAMPER;AW-
properly.
SEM,-,-,-,-,-
ASSY VALVE
No water air has been 2. Check the water switch closed for continuity. N/A N/A
WATER
system. 120V AC valve open and 0 VAC valve closed. DA62-00914B
81 | P a g e
RF266AE
RF266AE
or Customer Tests
Make sure all air Look for signs of air leakage at the water tank and
at all the supply fittings. VALVE CHECK-
Dispenser drips is purged from the DA62-01628A N/A N/A
FITTING
system. A one way guest valve might be required.
Make sure the

unit has been
turned on for at
on.
least 5 days.

service.
Dead DA41-00651J ASSY PCB MAIN N/A N/A
Voltage. hinge cap.
Control Issues ASSY COVER-PCB
Verify that child PANEL;
No button operation lock is not DA97-07852A ASSY PCB MAIN
and none are off center. AW-
enabled.
SEM(INVERTER) DA41-00651J
ASSY COVER-PCB
PANEL;
Missing a display segment N/A Check all the connections to the Display PCB. DA97-07852A N/A N/A
AW-
SEM(INVERTER)
82 | P a g e
RF266AE
RF266AE
or Customer Tests
DA32-
Runs too Long refrigerator is first closed. SENSOR TEMP DA41-00651J ASSY PCB MAIN
10109W

Verify the unit is sensors are feeding back the proper RELAY
not in Demo information to the Main PCB. DA32- PROTECTOR
Will not start mode 2. Make sure the Compressor Relay is not stuck SENSOR TEMP DA34-00004D
open.
down) not open.
Compressor The unit will stop
and start during
RELAY
PROTECTOR
Stops and starts stopping and 2. Make sure the refrigerant charge is proper. DA34-00004D DA41-00651J ASSY PCB MAIN
O/L;4TM445PHB
YY-82,BK190
minutes indicates
a problem

Make sure the
to the base plate.
around for airflow
obstruction.
83 | P a g e
RF266AE
RF266AE
or Customer Tests
New units may
smell like plastic
for a few days,
The smell will go
plastic. required
plastic surfaces
with baking soda
in a warm water
solution.
New units may

smell like plastic
for a few days,
The smell will go
1. Check the fans and compressor for signs of
away. However, Visual Visual inspection
Water tastes or smells melting plastic.
Other bad
cleaning the
2. Check the water fittings to make sure the water
required required
source is clean.
plastic surfaces
with baking soda
in a warm water
solution.
If the door is
detected as open
for a long period
of time. the lamp 1. Check the door switches for proper continuity
is turned off to back to the Main PCB in both closed and open SWITCH DOOR-
prevent excessive position. DA34-10120E F;-,SLIDE,-,- N/A N/A
illuminate
heat. Close the 2. Make sure the thermal cutout connected to the ,250V,-,0.5A,-,
minutes for the
thermal cutout to
reset
84 | P a g e
RF266AE
RF266AE
or Customer Tests
This indicates the
Beep or chime noise the door sense DA34-10120E F;-,SLIDE,-,- N/A N/A
circuit is detecting ,250V,-,0.5A,-,
an open door.
Make sure the

fridge is level and
drawers required
blocking the
drains.
85 | P a g e
RF266AE
RF266AZ
RF266AZ
Base Model RF266AZ Full Model Numbers RF266AZBP/XAA, RF266AZPN/XAA, RF266AZRS/XAA, RF266AZWP/XAA 1. TDM Valve Yes
Icemaker Type Flex Fridge Type fixed 2. Number of Evaporators 2
Project Name AW1(TIM) Compressor Type Flex 3. Coolselect Pantry or Mid-drawer Yes
or Customer Tests
operation mode.
not in Demo mode air. Note: Fans do not turn with the door
Both Compartments switches open. DA31-00010D FAN-ASS'Y DA32-10109W SENSOR TEMP
leaks are present and there are no restrictions in
the lines.

Check the door
Freezer Only Verify the freezer Thermistor is reading between DA32-10109W SENSOR TEMP DA31-00015C FAN-TURBO
seals.
86 | P a g e
RF266AZ
RF266AZ
or Customer Tests

Check the door
Fridge Only 2. Verify the fridge Thermistor is reading between DA32-10109W SENSOR TEMP DA31-00015C FAN-TURBO
seals.

Make sure the THERMO
4. Verify the Compressor Fan is dissipating heat Defrost SENSOR
Both Compartments doors are sealing DA32-10109W DA47-00243B BIMETAL-
properly. TEMP
properly. PROTECTOR

3. Check the wiring harness for poor connections. Defrost SENSOR
Freezer Only doors are sealing DA32-10109W DA47-00243B BIMETAL-
4. Check the operation of the defrost circuit, TEMP
properly. PROTECTOR
87 | P a g e
RF266AZ
RF266AZ
or Customer Tests
Fridge Only doors are sealing DA32-10109W DA47-00243B BIMETAL-
properly. PROTECTOR
Verify that all air

has been bled
from the system.
Verify the water
pressure meets
the minimum
requirements.
Heat Mold
and will produce a 2. Check to make sure the Ice maker sensor value
Slow Ice DA32-10109W SENSOR TEMP DA97-07603A ASSY ICE MAKER
Ice issues maximum of 5 matches the measured value using the sensor
day in optimum
conditions.
It takes about 48
hours for a new
refrigerator to
temperature
stabilize, during
this time ice
production will be
slower.
88 | P a g e
RF266AZ
RF266AZ
or Customer Tests
Verify the ice type
setting is either Check the air ducts near the icemaker for
crushed or cubed, obstructions.
not NO ICE. Make
Check to make sure the Ice maker sensor value
No Ice sure the water DA97-07603A ASSY ICE MAKER DA41-00651J ASSY PCB MAIN
supply is on and
all air has been
removed from the Check the wiring harness for poor connections.
system
Make sure that Ice

type has been set
to cubes and not
Verify all the cube molds are smooth and have no
crushed.
Toggling between
crushed and If the Ice is harvested too late (Ice too cold) the
Shattered Cubes DA32-10109W SENSOR TEMP DA97-07603A ASSY ICE MAKER
cubed ice creates cubes may shatter upon harvest.
broken cubes.
Freeze
continuously can
cause this effect.
89 | P a g e
RF266AZ
RF266AZ
or Customer Tests
Verify that all air
has been bled
from the system.
Verify the water

pressure meets
the tray is tray.
the bucket too
long (weeks) will
evaporate slightly
reducing their
size.

back of the 2. Check for signs of air infiltration around the PLATE-DRAIN
DA61-03502A
Iced over evaporator compartment for drain and behind the evaporator cover INS EVAP, REF N/A N/A
FIXER-EVAP REF
similar objects properly
heater.
applicable).
90 | P a g e
RF266AZ
RF266AZ
or Customer Tests
An occasional two
or three degree
variation between
the displayed
temperature and
the compartment
temperature is
normal. The
evaporator coil, 2. Check the sensor feedback line by measuring
Wrong Freezer Only not inside the the voltage level at the Main PC Board (normal DA32-10109W SENSOR TEMP DA31-00015C FAN-TURBO
compartment.
used often, the especially the defrost sensors, verify the defrost
might be colder
for a few hours
during and after
the Power Freeze
cycle. Normal
temperature
should return
after ~ 3 hours.
91 | P a g e
RF266AZ
RF266AZ
or Customer Tests
An occasional two
or three degree
variation between
the displayed
temperature and
the compartment
temperature is
normal. The
displayed
temperature is
read at the
not inside the closing properly.
Fridge Only DA32-10109W SENSOR TEMP DA31-00015C FAN-TURBO
compartment. 2. Check the refrigerant temperature sensor it
If Power Cool is
used often, the
temperature
might be colder
for a few hours
during and after
the Power Cool
cycle. Normal
temperature
should return
after ~ 3 hours.
Verify the Pantry ASSY COVER-

Mid Drawer / Coolselect Check the Coolselect Pantry sensor. It should
drawer is closing DA32-10109W SENSOR TEMP DA97-06324C MOTOR
Zone measure between 2.4 and 2.9Vdc.
properly DAMPER
valve is on and all connected
ASSY VALVE
No water air has been 2. Check water switch closed for continuity DA62-00914B N/A N/A
WATER
92 | P a g e
RF266AZ
RF266AZ
or Customer Tests
FITTING
Make sure the

unit has been
turned on for at
on.
least 5 days.

service.
outlet is receiving well as the connections to the Display PCB. Pay
Dead DA41-00651J ASSY PCB MAIN N/A N/A
Control Issues proper AC special attention to the connectors under the hinge
Voltage. cap.
Verify that child

Verify all the buttons are centered in the openings ASSY COVER-PCB
No button operation lock is not DA97-06491A DA41-00651J ASSY PCB MAIN
and none are off center. PANEL
enabled.
ASSY COVER-PCB
Missing a display segment N/A Check all the connections to the Display PCB. DA97-06491A N/A N/A
PANEL

The compressor
to the Main PCB.
will run longer
when the
Runs too Long closed. DA32-10109W SENSOR TEMP DA41-00651J ASSY PCB MAIN
Compressor refrigerator is first
restrictions.
long power outage
93 | P a g e
RF266AZ
RF266AZ
or Customer Tests
mode. to the Main PCB.
Overload Protec
Will not start 2. Make sure the Compressor Relay is not stuck DA32-10109W SENSOR TEMP DA32-10109W
(both temp bars tor
open.
down) not open.
The unit will stop

and start during
normal operation.
However, stopping Overload Protec
Stops and starts 2. Make sure the refrigerant charge is proper. DA32-10109W DA41-00651J ASSY PCB MAIN
and starting more tor
than once per 30
minutes indicates
a problem

Make sure the
to the base plate.
around for airflow.
obstruction.
New units may

smell like plastic
for a few days.
The smell will go
Other cleaning the
plastic.
required
required
plastic surfaces
with baking soda
in a warm water
solution.
94 | P a g e
RF266AZ
RF266AZ
or Customer Tests
New units may
smell like plastic
for a few days.
The smell will go
bad 2. Check the water fittings to make sure the water required
source is clean.
plastic surfaces
with baking soda
in a warm water
solution.
If the door is
detected as open
for a long period
prevent excessive position. DA64-02066A TOP TABLE N/A N/A
illuminate
minutes for the
thermal cutout to
reset
This indicates the

door is open or
Beep or chime noise the door sense DA64-02066A TOP TABLE N/A N/A
an open door.
95 | P a g e
RF266AZ
RF266AZ
or Customer Tests
Make sure the
fridge is level and
drawers required
blocking the
drains.
96 | P a g e
RF266AZ
RF267AE
RF267AE
Base Model RF267AE Full Model Numbers RF267AEBP/XAA, RF267AEPN/XAA, RF267AERS/XAA, RF267AEWP/XAA TDM Valve Yes
Icemaker Type heat mold Fridge Type fixed Number of Evaporators 2
Project Name AW-SEM Compressor Type heat mold Coolselect Pantry or Mid-drawer Yes
Most Likely Most Likely Part 2nd Most Likely 2nd Most Likely
Common
Part Description Part Part Description
Customer Errors
or Customer
Tests

forced operation mode. The Relay on the PC
Board should click and the compressor motor
and fan should turn on.
Verify the unit is
3. Make sure evaporator fan is turning and
not in Demo
moving air. Note: Fans do not turn with the DA31-00146B Cond. Fan Motor
Both Compartments mode. DA32-10109W SENSOR TEMP
door switches open.
DA31-00228A Cond. Fan Blade
in the lines.

97 | P a g e
RF267AE
RF267AE
Common
Customer Errors
or Customer
Tests
1.Verify the evaporator fan is moving air (Note:
Check the door DA32- DA31-00146H Evap Fan Motor
Fridge Only Verify the fridge Thermistor is reading between SENSOR TEMP

Make sure the
Both Compartments doors are sealing DA47-00243C Thermo Bimetal
Frost Buildup properly.
98 | P a g e
RF267AE
RF267AE
Common
Customer Errors
or Customer
Tests

Make sure the thermal fuse in the defrost circuit.
Freezer Only doors are sealing DA47-00243C Thermo Bimetal
properly.

Make sure the
Fridge Only doors are sealing DA47-00243C Thermo Bimetal
properly.
99 | P a g e
RF267AE
RF267AE
Common
Customer Errors
or Customer
Tests
Verify that all air
has been bled
from the system.
Verify the water
pressure meets
the minimum
requirements.
Heat Mold
Slow Ice maximum of 5 SENSOR TEMP DA97-07365A ASSY ICE MAKER
matches the measured value using the sensor 10109W
day in optimum
conditions.
It takes about 48
refrigerator to
temperature
stabilize. During
this time, ice
production will be
slower.
Verify the ice type

setting is either
crushed or cubed,
obstructions.
not NO ICE. Make
No Ice sure the water DA97-07365A ASSY ICE MAKER DA41-00651M ASSY PCB MAIN
supply is on and
all air has been
removed from the
system
100 | P a g e
RF267AE
RF267AE
Common
Customer Errors
or Customer
Tests
Make sure that
Ice type has been
set to cubes and
Toggling between
broken cubes.
Freeze
continuously can
cause this effect.
Verify that all air

has been bled
from the system.
Verify the water

pressure meets
the tray is tray.
the bucket too
long (weeks) will
evaporate slightly
reducing their
size.
101 | P a g e
RF267AE
RF267AE
Common
Customer Errors
or Customer
Tests

Remove the
crisper drawers
and check the
the catch pan.
back of the PLATE-DRAIN INS
2. Check for signs of air infiltration around the DA61-03502A
compartment for EVAP, REF
Iced over evaporator drain and behind the evaporator cover. N/A N/A
plastic bags or DA61-03585A
3. Verify the evaporator fan housing is installed FIXER-EVAP REF
similar objects
properly.
that might be
4. For models without a drain heater, make sure
blocking the
drain.
heater.
applicable).
Verify the Ice

bucket is pushed 1. Verify the auger solenoid is functioning
all the way in properly. Toggle between crushed and cubed
against the ice and listen for the sound of the solenoid as
No crushed Ice solenoid you press the dispenser paddle. DA97-06978G Auger / Ice Bucket N/A N/A
bucket is not full 3. Check the wiring harness for poor connections.
of clumped ice
102 | P a g e
RF267AE
RF267AE
Common
Customer Errors
or Customer
Tests
An occasional two
or three degree
variation between
the displayed
temperature and
the compartment
temperature is
normal. The
DA31-00146H Evap Fan Motor
SENSOR TEMP
compartment. the voltage level at the Main PC Board (normal 10109W DA31-00230A Evap Fan Blade
might be colder
for a few hours
during and after
the Power Freeze
cycle. Normal
temperature
should return
after ~ 3 hours.
103 | P a g e
RF267AE
RF267AE
Common
Customer Errors
or Customer
Tests
An occasional two
or three degree
variation between
the displayed
temperature and
the compartment
temperature is
normal. The
displayed
temperature is
read at the
closing properly. DA32- DA31-00146H Evap Fan Motor
compartment. 2. Check the refrigerant temperature sensor. It 10109W DA31-00230A Evap Fan Blade
If Power Cool is
used often, the
temperature
might be colder
for a few hours
during and after
the Power Cool
cycle. Normal
temperature
should return
after ~ 3 hours.
Verify the Pantry

drawer is closing SENSOR TEMP DA31-00071C Damper Motor
properly.
ASSY VALVE
No water air has been 2. Check water switch closed for continuity DA97-07827B N/A N/A
WATER
104 | P a g e
RF267AE
RF267AE
Common
Customer Errors
or Customer
Tests
Dispenser drips is purged from DA62-01628A N/A N/A
FITTING
the system A one way guest valve might be required.
Make sure the

unit has been
turned on for at
on.
least 5 days

service.
outlet is receiving as well as the connections to the Display PCB. Pay DA41-
Control Issues proper AC special attention to the connectors under the 00651M
Voltage. hinge cap.
Verify that child

No button operation lock is not DA41-00463E Control PCB DA41-00651M ASSY PCB MAIN
enabled.
Missing a display
N/A Check all the connections to the Display PCB. DA41-00463E Control PCB N/A N/A
segment

DA32-
Runs too Long refrigerator is first closed. SENSOR TEMP DA41-00651M ASSY PCB MAIN
Compressor installed or after a 3. Check the evaporator(s) for ice buildup or
10109W

105 | P a g e
RF267AE
RF267AE
Common
Customer Errors
or Customer
Tests

open.
down) not open.
The unit will stop

and start during
Stops and starts stopping and 2. Make sure the refrigerant charge is proper. DA34-00004D Overload Protector DA41-00651M ASSY PCB MAIN
minutes indicates
a problem

Visual
clearance all refrigerator cavity. required
required
New units may

smell like plastic
for a few days.
The smell will go
Other cleaning the
melting plastic.
required
required
plastic surfaces
with baking soda
in a warm water
solution.
106 | P a g e
RF267AE
RF267AE
Common
Customer Errors
or Customer
Tests
New units may
smell like plastic
for a few days.
The smell will go
1. Check the fans and compressor for signs of Visual
away. However, Visual inspection
Water tastes or smells melting plastic. inspection
you can try N/A N/A
bad 2. Check the water fittings to make sure the required
water source is clean.
plastic surfaces
with baking soda
in a warm water
solution.
If the door is
detected as open
for a long period
is turned off to back to the Main PCB in both closed and open Verify the Serial number before
prevent excessive position. DA96-00398J ASSY PCB KIT LED ordering as there are different
illuminate
heat. Close the 2. Make sure the thermal cutout connected to versions.
minutes for the
thermal cutout to
reset.
This indicates the

Beep or chime noise the door sense back to the Main PCB in both closed and open DA34-10120E Door Switch
an open door. N/A N/A
107 | P a g e
RF267AE
RF267AE
Common
Customer Errors
or Customer
Tests
Make sure the
fridge is level and
drawers required
blocking the
drains.
108 | P a g e
RF267AE
RF267AZ
RF267AZ
Base Model RF267AZ Full Model Numbers RF267AZBP/XAA, RF267AZPN/XAA, RF267AZRS/XAA, RF267AZWP/XAA TDM Valve Yes
Project Name AW1(TIM) Compressor Type heat mold Coolselect Pantry or Mid-drawer Yes
Common Most Likely Most Likely 2nd Most Likely 2nd Most
Major Symptom Sub Symptom Customer Errors Troubleshooting Steps Part Part Part Likely Part
or Customer Tests Description Description
operation mode.
not in Demo air. Note: Fans do not turn with the door switches
mode. SENSOR
Both Compartments open. DA31-00010D FAN-ASS'Y DA32-10109W
TEMP
are present and there are no restrictions in the
lines.
1. Verify the evaporator fan is moving air (Note: the

Check the door
Freezer Only 2. Verify the freezer Thermistor is reading between DA32-10109W SENSOR TEMP DA31-00015C FAN-TURBO
seals.
109 | P a g e
RF267AZ
RF267AZ

fans do not run with the doors open)
Check the door
seals.

4. Verify the Compressor Fan is dissipating heat Defrost
properly. SENSOR TEMP
properly. PROTECTOR
off too early.
6. Check the freezer defrost sensor feedback line by
measuring the voltage level at the Main PC Board
Frost Buildup (normal 3.6- 3.9Vdc).

3. Check the wiring harness for poor connections. Defrost
Freezer Only doors are sealing DA32-10109W DA47-00243B BIMETAL-
4. Check the operation of the defrost circuit, SENSOR TEMP
properly. PROTECTOR
off too early.
and comparing it to the sensor table.
110 | P a g e
RF267AZ
RF267AZ
properly. PROTECTOR
off too early.
Verify that all air

has been bled
from the system.
Verify the water
pressure meets
the minimum
requirements.
Heat Mold
and will produce a 2. Check to make sure the Ice maker sensor value ASSY ICE
Slow Ice DA32-10109W SENSOR TEMP DA97-07365A
Ice issues maximum of 5 matches the measured value using the sensor MAKER
day in optimum 3. Check the wiring harness for poor connections.
conditions.
It takes about 48
hours for a new
refrigerator to
temperature
stabilize. During
this time, ice
production will be
slower.
111 | P a g e
RF267AZ
RF267AZ
Verify the ice type
setting is either
crushed or cubed,
obstructions
not NO ICE. Make
2. Check to make sure the Ice maker sensor value ASSY ICE ASSY PCB
No Ice sure the water DA97-07365A DA41-00689K
matches the measured value using the sensor MAKER MAIN
supply is on and all
air has been
removed from the
system.
Make sure that Ice

type has been set
to cubes and not
Toggling between
crushed and cubed If the Ice is harvested too late (Ice too cold), the ASSY ICE
Shattered Cubes DA32-10109W SENSOR TEMP DA97-07365A
ice creates broken cubes may shatter upon harvest. MAKER
cubes.
Using Power temperature sensor (normal reading is 3.2 Vdc).
Freeze
continuously can
cause this effect.
112 | P a g e
RF267AZ
RF267AZ
Verify that all air
has been bled
from the system.
Verify the water

pressure meets
Verify the Ice Fill applicable). ASSY VALVE
Wrong size cubes tube from the fill DA62-02291B N/A N/A
3. Force a harvest using the test button, and then WATER
valve on top to the verify the valve opens long enough to fill the tray.
tray is installed 4. In some cases, you may need to change the
properly. icemaker fill time using the offset menu.
Cubes that sit in
the bucket too
long (weeks) will
evaporate slightly
reducing their size.

crisper drawers by the heaters enough to properly clear the drain
and check the back and pass the melted water into the catch pan. PLATE-DRAIN
of the 2. Check for signs of air infiltration around the drain DA61-03502A INS EVAP, REF
Iced over evaporator compartment for and behind the evaporator cover. N/A N/A
plastic bags or 3. Verify the evaporator fan housing is installed DA61-03585A FIXER-EVAP
similar objects that properly. REF
might be blocking 4. For models without a drain heater, make sure the
the drain. metal drain clip is touching the defrost heater.
applicable).
113 | P a g e
RF267AZ
RF267AZ
Verify the Ice
bucket is pushed 1. Verify the auger solenoid is functioning properly,
all the way in toggle between crushed and cubed ice and listen
against the for the sound of the solenoid as you press the ASSY CASE-
No crushed Ice solenoid dispenser paddle DA97-05246G AUGER N/A N/A
2. Check for continuity and the drive signal to MOTOR
Make sure the engage the solenoid
bucket is not full of 3. Check the wiring harness for poor connections.
clumped ice
An occasional two
or three degree
variation between
the displayed
temperature and
the compartment
temperature is
normal. The
read at the Fans do not turn with the door switches open
Wrong Freezer Only not inside the voltage level at the Main PC Board (normal 3.4 - DA32-10109W SENSOR TEMP DA31-00015C FAN-TURBO
compartment.
temperature might heater is not turning on too early.
be colder for a few
hours during and
after the Power
Freeze cycle.
Normal
temperature
should return after
~ 3 hours.
114 | P a g e
RF267AZ
RF267AZ
An occasional two
or three degree
variation between
the displayed
temperature and
the compartment
temperature is
normal. The
displayed
temperature is
evaporator coil, closing properly.
Fridge Only not inside the DA32-10109W SENSOR TEMP DA31-00015C FAN-TURBO
2. Check the refrigerant temperature sensor it
If Power Cool is
used often, the
temperature might
be colder for a few
hours during and
after the Power
Cool cycle. Normal
temperature
should return after
~ 3 hours.

drawer is closing DA32-10109W SENSOR TEMP DA97-06324B MOTOR
properly DAMPER
ASSY VALVE
No water air has been 2. Check water switch closed for continuity. DA62-02291B N/A N/A
WATER
115 | P a g e
RF267AZ
RF267AZ
Make sure all air is Look for signs of air leakage at the water tank and at
all the supply fittings. VALVE CHECK-
FITTING
Make sure the unit

Dispensed water is not has been plugged
between 34 and 41 degrees. N/A N/A N/A N/A
cold in and turned on
2. Also make sure the defrost heater is not stuck on.
for at least 5 days

No operation shorted sensor, an open defrost heater, a problem Refer to the diagnostic code chart in the service manual or Fast Track
N/A
Blinking segment with a fan or an icemaker. Record the exact segment manual.
that is blinking before attempting any service.

Make sure the
well as the connections to the Display PCB. Pay ASSY PCB
Dead outlet is receiving DA41-00689K N/A N/A
special attention to the connectors under the hinge MAIN
Control Issues proper AC Voltage.
cap.
Verify that child

Verify all the buttons are centered in the openings Dispenser ASSY PCB
No button operation lock is not DA97-05364H DA41-00689K
and none are off center. cover MAIN
enabled.
Dispenser
Missing a display segment N/A Check all the connections to the Display PCB. DA97-05364H N/A N/A
cover

The compressor
to the Main PCB.
will run longer
when the ASSY PCB
Runs too Long closed. DA32-10109W SENSOR TEMP DA41-00689K
MAIN
restrictions.
long power outage
116 | P a g e
RF267AZ
RF267AZ
mode. to the Main PCB. RELAY
Will not start 2. Make sure the Compressor Relay is not stuck DA32-10109W SENSOR TEMP DA34-00004D PROTECTOR
(both temp bars open. O/L
scrolling up and 3. Check to make sure the Overload protector is not
down) open.
The unit will stop

and start during
normal operation.
and overload protector. RELAY
However, stopping ASSY PCB
Stops and starts 2. Make sure the refrigerant charge is proper. DA34-00004D PROTECTOR DA41-00689K
and starting more MAIN
3. Make sure the condenser fan is moving air. O/L
than once per 30
minutes indicates
a problem

Make sure the unit
to the base plate.
has at least 2.5 Visual Visual
2. Check the refrigerant pipes for access into the
Loud operation inches of clearance inspection inspection N/A N/A
refrigerator cavity.
all around for required required
airflow.
obstruction.
New units may

smell like plastic
for a few days. The
smell will go away.
Visual Visual
However, you can Check the fans and compressor for signs of melting
Odor inspection inspection N/A N/A
Other try cleaning the plastic.
required required
plastic surfaces
with baking soda in
a warm water
solution.
117 | P a g e
RF267AZ
RF267AZ
New units may
smell like plastic
for a few days. The
smell will go away. Check the fans and compressor for signs of melting
plastic. Visual Visual
However, you can
Water tastes or smells bad inspection inspection N/A N/A
try cleaning the Check the water fittings to make sure the water required required
with baking soda in
a warm water
solution.
If the door is
detected as open
for a long period of
time, the lamp is 1. Check the door switches for proper continuity
turned off to back to the Main PCB in both closed and open
prevent excessive position. DA97-05390K Table N/A N/A
illuminate
minutes for the
thermal cutout to
reset.
This indicates the

door is open or the
Beep or chime noise door sense circuit DA97-05390K Table N/A N/A
is detecting and
open door.
Make sure the

fridge is level and
1. Make sure the evaporator cover is firmly installed
check the back of
especially at the bottom. Visual Visual
Water under the crisper the compartment
2. Check the metal plate behind the evap. cover. inspection inspection N/A N/A
drawers for plastic bags or
3. Look at the tape along the edge. It should be required required
similar objects that
smooth.
might be blocking
the drains.
118 | P a g e
RF267AZ
RF268AB
RF268AB
Base Model RF268AB Full Model Numbers RF268ABBP/XAA TDM Valve Yes
Icemaker Type both Fridge Type Inverter Number of Evaporators 2
Project Name AW1(TIM) Compressor Type both Coolselect Pantry or Mid-drawer Yes
or Customer
Tests
not in Demo moving air. Note: Fans do not turn with the DA31-00146B Cond. Fan Motor
Both Compartments mode. door switches open. DA32-10109W SENSOR TEMP
5. Verify the freezer Thermistor is reading DA31-00015C Cond. Fan Blade
OF - OF in the
in the lines.

the fans do not run with the doors open). DA31-00124A Evap Fan Motor
seals. 10109W DA31-00146H Evap Fan Blade
119 | P a g e
RF268AB
RF268AB
or Customer
Tests
1. Verify the evaporator fan is moving air. (Note:

the fans do not run with the doors open.) DA31-00124A Evap Fan Motor
seals. 10109W DA31-00146H Evap Fan Blade

Make sure the
properly.

Make sure the the relays and the defrost heater(s).
doors are sealing 2. Verify the continuity of the bimetal and/or
properly. thermal fuse in the defrost circuit.
Freezer Only Make sure the DA47-00301D Thermo Bimetal
lower ice bucket especially the defrost sensors and bimetal
is installed elements. Verify the defrost heater is not
properly. turning off too early.
120 | P a g e
RF268AB
RF268AB
or Customer
Tests
Make sure the
properly.
Verify that all air

has been bled from
the system.
Verify the water
pressure meets the
minimum
requirements.
Heat Mold
Icemakers harvest 1. Check the air ducts near the icemakers for
(Flex Tray every 90 2. Check to make sure the Ice maker sensor value
DA32-
Slow Ice minutes) and will matches the measured value using the sensor SENSOR TEMP DA97-07365A ASSY ICE MAKER
Ice issues produce a table. A reading of 3.2 Vdc is expected in the
10109W
maximum of 5
upper unit and 3.7 Vdc in the lower unit.
pounds of Ice per
day in optimum
conditions.
It takes about 48
hours for a new
refrigerator to
temperature
stabilize. During this
time, ice production
will be slower.
121 | P a g e
RF268AB
RF268AB
or Customer
Tests
Verify the ice type
not NO ICE. Make 2. Check to make sure the Ice maker sensor value
No Ice sure the water matches the measured value using the sensor DA97-07365A ASSY ICE MAKER DA41-00651M ASSY PCB MAIN
supply is on and table. A reading of 3.2 Vdc is expected in the
all air has been upper unit and 3.7 Vdc in the lower unit.
removed from the 3. Check the wiring harness for poor connections.
system.
Make sure that

Ice type has been Verify all the cube molds are smooth and have no
set to cubes and scratches or deposits.
not crushed.
If the Ice is harvested too late (Ice too cold), the
Toggling between cubes may shatter upon harvest.
crushed and DA32-
Shattered Cubes This is usually caused by a bad Icemaker SENSOR TEMP DA97-07603A ASSY ICE MAKER
broken cubes. temperature sensor. (A reading of 3.2 Vdc is
expected in the upper unit and 3.7 Vdc in the
Using Power lower unit.)
Freeze
continuously can
cause this effect.
122 | P a g e
RF268AB
RF268AB
or Customer
Tests
Verify that all air
has been bled
from the system.
Verify the water

pressure meets
the tray is tray.
the bucket too
long (weeks) will
evaporate slightly
reducing their
size.
123 | P a g e
RF268AB
RF268AB
or Customer
Tests

Remove the
crisper drawers
and check the
the catch pan.
iced over evaporator drain and behind the evaporator cover. N/A N/A
similar objects
properly.
that might be
blocking the
drain.
heater.
applicable).
Verify the Ice

No crushed Ice solenoid. you press the dispenser paddle. DA97-11117A Auger / Ice Bucket N/A N/A
of clumped ice.
124 | P a g e
RF268AB
RF268AB
or Customer
Tests
An occasional two
or three degree
variation between
the displayed
temperature and
the compartment
temperature is
normal. The
DA31-00123A Evap Fan Motor
SENSOR TEMP
compartment. the voltage level at the Main PC Board (normal 10109W DA31-00146E Evap Fan Blade
might be colder
for a few hours
during and after
the Power Freeze
cycle. Normal
temperature
should return
after ~ 3 hours.
125 | P a g e
RF268AB
RF268AB
or Customer
Tests
An occasional two
or three degree
variation between
the displayed
temperature and
the compartment
temperature is
normal. The
displayed
temperature is
read at the
closing properly. DA32- DA31-00123A Evap Fan Motor
compartment. 2. Check the refrigerant temperature sensor. It 10109W DA31-00146E Evap Fan Blade
If Power Cool is
used often, the
temperature
might be colder
for a few hours
during and after
the Power Cool
cycle. Normal
temperature
should return
after ~ 3 hours.
Verify the Pantry

drawer is closing SENSOR TEMP DA31-00071F Damper Motor
properly.
ASSY VALVE
No water air has been 2. Check water switch closed for continuity. DA97-07695A N/A N/A
WATER
126 | P a g e
RF268AB
RF268AB
or Customer
Tests
FITTING
the system. A one way guest valve might be required.
Make sure the

unit has been
cold 2. Also make sure the refrigerator defrost heater
turned on for at
is not stuck on.
least 5 days.

service.
outlet is receiving as well as the connections to the Display PCB. Pay DA41-
Control Issues proper AC special attention to the connectors under the 00651M
Voltage. hinge cap.
Verify that child

No button operation lock is not DA97-05364G Control PCB DA41-00651M ASSY PCB MAIN
enabled.
Missing a display
N/A Check all the connections to the Display PCB. DA97-05364G Control PCB N/A N/A
segment

DA32-
Runs too Long refrigerator has closed. SENSOR TEMP DA41-00651M ASSY PCB MAIN
Compressor just been installed 3. Check the evaporator(s) for ice buildup or
10109W
or after a long restrictions.

power outage 4. Check the defrost circuitry.
127 | P a g e
RF268AB
RF268AB
or Customer
Tests
open.
down) not open.
The unit will stop

and start during
Stops and starts stopping and 2. Make sure the refrigerant charge is proper. DA34-00004D Overload Protector DA41-00651M ASSY PCB MAIN
minutes indicates
a problem

Visual
required.
New units may

smell like plastic
for a few days.
The smell will go
Other cleaning the
melting plastic.
required.
required.
plastic surfaces
with baking soda
in a warm water
solution.
128 | P a g e
RF268AB
RF268AB
or Customer
Tests
New units may
smell like plastic
for a few days.
The smell will go
bad 2. Check the water fittings to make sure the required.
plastic surfaces
with baking soda
in a warm water
solution.
If the door is
detected as open
for a long period
prevent excessive position. DA41-00463E ASSY PCB KIT LED N/A N/A
illuminate
minutes for the
thermal cutout to
reset.
This indicates the

Beep or chime noise the door sense back to the Main PCB in both closed and open DA34-10120E Door Switch N/A N/A
an open door.
129 | P a g e
RF268AB
RF268AB
or Customer
Tests
Make sure the
fridge is level and
drawers required.
blocking the
drains.
130 | P a g e
RF268AB
RF268AC
RF268AC
Base Model RF268AC Full Model Numbers RF268ACBP/XAA, RF268ACPN/XAA, RF268ACRS/XAA, RF268ACWP/XAA TDM Valve Yes
Icemaker Type both Fridge Type Inverter Number of Evaporators 2
Project Name AW1(TIM) Compressor Type both Coolselect Pantry or Mid-drawer Yes
Common 2nd Most Likely

Most Likely Most Likely Part 2nd Most Likely
Major Symptom Sub Symptom Customer Errors Troubleshooting Steps Part
Part Description Part
or Customer Tests Description
Make sure the 4. Make sure evaporator fan is turning and
unit is not in moving air. Note: Fans do not turn with the
Demo Mode Condenser fan
Both Compartments door switches open. DA41-00404E Inverter DA96-00504A
assy
OF-OF in the 5. Verify the freezer Thermistor is reading
No cool leaks are present and there are no restrictions
in the lines.

the fans do not run with the doors open) DA32-00006W SENSOR TEMP Freezer Evap
Freezer Only N/A 2. Verify the freezer Thermistor is reading DA31-00146H
DA47-00243B Freezer Bimetal fan motor

the fans do not run with the doors open). DA32-00006W SENSOR TEMP Fridge Evap fan
Fridge Only N/A 2. Verify the fridge Thermistor is reading DA31-00146H
DA47-00243C Fridge Bimetal motor
131 | P a g e
RF268AC
RF268AC

Make sure the
properly.
properly.

Make sure the DA32-00006W SENSOR TEMP
Freezer Only doors are sealing DA47-00244B Sheath Heater
4. Check the operation of the defrost circuit, DA47-00243B Freezer Bimetal
properly.
132 | P a g e
RF268AC
RF268AC
Fridge Only doors are sealing N/A N/A
4. Check the operation of the defrost circuit, DA47-00243C Fridge Bimetal
properly.

Make sure the
obstructions.
water supply is on
Slow Ice fully and all air has DA97-07365A DA41-00648B ASSY PCB MAIN
matches the measured value using the sensor REF
been removed
from the system.
Verify the ice type

setting for both
Ice issues ice makers is 1. Check the air ducts near the icemaker for
either crushed or obstructions.
cubed, not NO ICE. 2. Check to make sure the Ice maker sensor value ASSY ICE MAKER-
No Ice DA97-07365A DA41-00648B ASSY PCB MAIN
Make sure the matches the measured value using the sensor REF
water supply is on table. A reading of 3.2 Vdc is expected.
and all air has 3. Check the wiring harness for poor connections.
been removed
from the system
133 | P a g e
RF268AC
RF268AC
Occasional
shattered cubes is
a normal Verify all the cube molds are smooth and have no
occurrence, scratches or deposits.
especially for the If the Ice is harvested too late (Ice too cold), the ASSY ICE MAKER-
Shattered Cubes lower icemaker. DA97-07365A N/A N/A
cubes may shatter upon harvest. MECH
Make sure that This is usually caused by a bad Icemaker
Power Freeze is temperature sensor (normal reading, 3.2 Vdc).
used only when
required.
1. Check the icemaker fill valve on top for

obstruction or Ice buildup.
Make sure the 2. If it is frozen check the Fill Tube heater (where
water supply is on applicable).
Wrong size cubes fully and all air has 3. Force a harvest using the test button, and then DA97-07695A Water valve N/A N/A
been removed verify the valve opens long enough to fill the
from the system. tray.
4. In some cases, you may need to change the

Make sure that the catch pan.
there is nothing 2. Check for signs of air infiltration around the PLATE-DRAIN INS
DA61-03502A
Iced over evaporator blocking the drain and behind the evaporator cover. EVAP, REF N/A N/A
drains behind the 3. Verify the evaporator fan housing is installed DA61-03585A
FIXER-EVAP REF
crispers. properly.
heater.
applicable).
134 | P a g e
RF268AC
RF268AC
1. Verify the auger solenoid is functioning
properly. Toggle between crushed and cubed
Make sure the ice ice and listen for the sound of the solenoid as
No crushed Ice bucket is seated you press the dispenser paddle. DA63-04594B TRAY-ICE BUCKET N/A N/A
properly. 2. Check for continuity and the drive signal to
engage the solenoid.
1. Make sure the evaporator fan blades turn and

the associated duct work is not restricted.
Note: Fans do not turn with the door switches
open.
Make sure the
2. Check the sensor feedback line by measuring
Freezer Only freezer door is DA32-10109W SENSOR TEMP N/A N/A
the voltage level at the Main PC Board (normal
seating properly.
3.4 - 3.9 Vdc).
especially the defrost sensors. Verify the
defrost heater is not turning on too early.
1. Make sure the evaporator fan blades turn and

Wrong the associated duct work is not restricted.
Temperature Note: Fans do not turn with the door switches
open
Make sure the
Fridge Only freezer door is DA32-10109W SENSOR TEMP N/A N/A
the voltage level at the Main PC Board (normal
seating properly.
3.4 - 3.9 Vdc).
especially the defrost sensors. Verify the
defrost heater is not turning on too early.
Make sure the ASSY COVER-

Check the Coolselect Pantry sensor It should
Coolselect Zone cool select pantry DA32-10109W SENSOR TEMP DA97-07189B MOTOR
measure between 2.4 and 2.9Vdc.
closes properly. DAMPER
No water air has been 2. Check water switch closed for continuity.
Water Issues purged from the 3. Check the water valve voltage It should read VALVE WATER-
system. 120V AC valve open and 0 VAC valve closed. DA97-07695A FITTING DA97-07129A Water tank assy
135 | P a g e
RF268AC
RF268AC
FITTING
Make sure the

unit has been
plugged in and
turned on for at
on.
least 5 days. N/A N/A N/A N/A

service.
Voltage. hinge cap.
Verify that child

No button operation lock is not DA41-00635A Control Panel PCB DA41-00648B ASSY PCB MAIN
enabled.
Missing a display
segment

The compressor
will run longer 2. Make sure the Compressor Relay is not stuck
when the closed.
Runs too Long DA32-10109W SENSOR TEMP DA41-00648B Main PCB
Compressor refrigerator is first 3. Check the evaporator(s) for ice buildup or
installed or after a restrictions.
power outage. 4. Check the defrost circuitry.
working.
136 | P a g e
RF268AC
RF268AC
Overload
Will not start N/A 2. Make sure the Compressor Relay is not stuck DA41-00404E Inverter DA35-00043U
protector
open.
not open.
The unit will stop

and start during
normal operation. 1. Check the compressor relay, startup capacitor,
Stops and starts stopping and 2. Make sure the refrigerant charge is proper. DA41-00404E Inverter N/A N/A
minutes indicates
a problem

Visual Visual
2.5 inches of 2. Check the refrigerant pipes for access into the Visual inspection Visual inspection
Loud operation inspection inspection
clearance all refrigerator cavity. required. required.
required. required.
New units may

smell like plastic
for a few days,
The will go away.
Visual
However, you can Check the fans and compressor for signs of
Odor inspection N/A N/A N/A
Other try cleaning the melting plastic.
required.
plastic surfaces
with baking soda
in a warm water
solution.
137 | P a g e
RF268AC
RF268AC
New units may

smell like plastic
for a few days,
The will go away. 1. Check the fans and compressor for signs of
Visual
Water tastes or smells However, you can melting plastic.
inspection N/A N/A N/A
bad try cleaning the 2. Check the water fittings to make sure the
required.
plastic surfaces water source is clean.
with baking soda
in a warm water
solution.
if the door is
detected as open
for a long period
prevent excessive position. DA61-06247A CASE LAMP-REF DA34-10120E Door Switch
illuminate
minutes for the
thermal cutout to
reset.
This indicates the

an open door.
Make sure the

fridge is level and
drawers required.
blocking the
drains.
138 | P a g e
RF268AC
RF26XAE
RF26XAE
Base Model RF26XAE Full Model Numbers RF26XAEBP/XAA, RF26XAEPN/XAA, RF26XAERS/XAA, RF26XAEWP/XAA TDM Valve Yes
Icemaker Type heat mold Fridge Type Inverter Number of Evaporators 2
Project Name AW-SEM Compressor Type heat mold Coolselect Pantry or Mid-drawer Yes
or Customer
Tests
the compressor motor and fan should turn on.
transfer.
not in Demo moving air. Note: Fans do not turn with the MOTOR FAN-
Both Compartments mode. door switches open. DA31-00146E BLDC;DREP5020LB,B DA32-10109W SENSOR TEMP
OF - OF in the 5. Verify the freezer Thermistor is reading LDC MOTOR,0.2
connections.
in the lines.

FAN-TURBO;-,AW-
Check the door 2. Verify the freezer Thermistor is reading DA32-
Freezer Only SENSOR TEMP DA31-00228A PJT,ABS+GLASSFIB
seals. between 3.5 and 4.0 volts DC at the main PCB. 10109W
ER,-,DA31
connections.
139 | P a g e
RF26XAE
RF26XAE
or Customer
Tests
FAN-TURBO;-,AW-
Check the door 2. Verify the fridge Thermistor is reading DA32-
Fridge Only SENSOR TEMP DA31-00228A PJT,ABS+GLASSFIB
seals. between 2.4 and 2.8 volts DC at the main PCB. 10109W
ER,-,DA31
connections.

THERMO
DA32- Defrost SENSOR BIMETAL-
Both Compartments doors are sealing 4. Verify the Compressor Fan is dissipating heat DA47-00243B
10109W TEMP PROTECTOR;AW-
PJT(F),BT-12
140 | P a g e
RF26XAE
RF26XAE
or Customer
Tests
Make sure the 3. Check the wiring harness for poor DA32- Defrost SENSOR BIMETAL-
Freezer Only doors are sealing connections. DA47-00243B
properly. 4. Check the operation of the defrost circuit,

THERMO
Make sure the 3. Check the wiring harness for poor
DA32- Defrost SENSOR BIMETAL-
Fridge Only doors are sealing connections. DA47-00243B
PJT(F),BT-12
141 | P a g e
RF26XAE
RF26XAE
or Customer
Tests
Verify that all air
has been bled
from the system.
Verify the water
pressure meets
the minimum
requirements.
Heat Mold
DA32-
Slow Ice produce a value matches the measured value using the SENSOR TEMP DA97-07365A ASSY ICE MAKER
maximum of 5 10109W
pounds of Ice per
day in optimum
connections.
conditions.
It takes about 48
refrigerator to
temperature
stabilize. During
this time, ice
production will
be slower.
Verify the ice
type setting is
either crushed or
obstructions.
cubed, not NO
ICE. Make sure
No Ice value matches the measured value using the DA97-07365A ASSY ICE MAKER DA41-00651N ASSY PCB MAIN
the water supply
is on and all air
has been
connections.
removed from
the system.
142 | P a g e
RF26XAE
RF26XAE
or Customer
Tests
Make sure that
Ice type has been
Toggling between If the Ice is harvested too late (Ice too cold) the
Using Power
Freeze
continuously can
cause this effect.
Verify that all air

has been bled
from the system.
Verify the water

pressure meets
Verify the Ice Fill 2. If it is frozen, check the Fill Tube heater
tube from the fill (where applicable).
Wrong size cubes valve on top to 3. Force a harvest using the test button then DA97-07827B ASSY VALVE WATER N/A N/A
installed tray.
properly. 4. In some cases, you may need to change the
Cubes that sit in
the bucket too
long (weeks) will
evaporate slightly
reducing their
size.
143 | P a g e
RF26XAE
RF26XAE
or Customer
Tests

Remove the
crisper drawers
and check the
similar objects
properly.
that might be
blocking the
drain.
heater.
applicable).

bucket is pushed properly. Toggle between crushed and cubed
against the ASSY CASE-AUGER
you press the dispenser paddle.
No crushed Ice solenoid. DA97-06979B MOTOR;AW- N/A N/A
SEM(267,26V),NO
144 | P a g e
RF26XAE
RF26XAE
or Customer
Tests
An occasional
two or three
degree variation
between the
displayed
temperature and
the compartment
temperature is
read at the open
evaporator coil, FAN-TURBO;-,AW-
SENSOR TEMP DA31-00228A PJT,ABS+GLASSFIB
ER,-,DA31

might be colder
for a few hours
during and after
the Power Freeze
cycle. Normal
temperature
should return
after ~ 3 hours.
145 | P a g e
RF26XAE
RF26XAE
or Customer
Tests
An occasional
two or three
degree variation
between the
displayed
temperature and
the compartment
temperature is
normal. The
displayed
temperature is
evaporator coil, FAN-TURBO;-,AW-
closing properly. DA32-
Fridge Only not inside the SENSOR TEMP DA31-00228A PJT,ABS+GLASSFIB
2. Check the refrigerant temperature sensor. It 10109W
compartment. ER,-,DA31
If Power Cool is
used, often the
temperature
might be colder
for a few hours
during and after
the Power Cool
cycle. Normal
temperature
should return
after ~ 3 hours.
Verify the Pantry

drawer is closing N/A N/A N/A N/A N/A
Zone
properly.
No water air has been 2. Check water switch closed for continuity DA97-07827B ASSY VALVE WATER N/A N/A
water Issues purged from the 3. Check the water valve voltage. It should read
system. 120V AC valve open and 0 VAC valve closed
146 | P a g e
RF26XAE
RF26XAE
or Customer
Tests
Make sure all air Look for signs of air leakage at the water tank
and at all the supply fittings. VALVE CHECK-
FITTING
the system. A one way guest valve might be required
Make sure the

unit has been
turned on for at
on.
least 5 days.

any service.
Dead DA41-00651N ASSY PCB MAIN N/A N/A
Control Issues Voltage. hinge cap.

No button operation lock is not DA97-07852A PANEL;AW- DA41-00651N ASSY PCB MAIN
enabled. SEM(INVERTER)
ASSY COVER-PCB
Missing a display
N/A Check all the connections to the Display PCB. DA97-07852A PANEL;AW- N/A N/A
segment
SEM(INVERTER)

closed. DA32-
Runs too long refrigerator is SENSOR TEMP DA41-00651N ASSY PCB MAIN
Compressor first installed or
restrictions.
after a long 4. Check the defrost circuitry.
power outage. 5. Verify the Evaporator fan motor(s) are
working.
147 | P a g e
RF26XAE
RF26XAE
or Customer
Tests
mode. information to the Main PCB. RELAY PROTECTOR
DA32-
Will not start 2. Make sure the Compressor Relay is not stuck SENSOR TEMP DA34-00004D O/L;4TM445PHBY
(both temp bars 10109W
open. Y-82,BK190
down) not open.
The unit will stop

and start during
normal
operation.
and overload protector. RELAY PROTECTOR
However,
Stops and starts 2. Make sure the refrigerant charge is proper. DA34-00004D O/L;4TM445PHBYY- DA41-00651N ASSY PCB MAIN
stopping and
3. Make sure the condenser fan is moving air. 82,BK190
starting more
than once per 30
minutes indicates
a problem

Visual
required.
New units may

smell like plastic
for a few days.
The smell will go
Other cleaning the
melting plastic.
required.
required.
plastic surfaces
with baking soda
in a warm water
solution.
148 | P a g e
RF26XAE
RF26XAE
or Customer
Tests
New units may
smell like plastic
for a days,
it will go away 1. Check the fans and compressor for signs of

Visual
Water tastes or smells however you can melting plastic. Visual inspection
inspection N/A N/A
bad try cleaning the 2. Check the water fittings to make sure the required.
required.
with baking soda
in a warm water
solution.
If the door is
detected as open
for a long period
is turned off to back to the Main PCB in both closed and open SWITCH DOOR-F;-
prevent excessive position. DA34-10120E ,SLIDE,-,-,250V,- N/A N/A
illuminate
heat. Close the 2. Make sure the thermal cutout connected to ,0.5A,-,
minutes for the
thermal cutout to
reset.
This indicates the

door is open or Check the door switches for proper continuity SWITCH DOOR-F;-
the door sense
Beep or chime noise back to the Main PCB in both closed and open DA34-10120E ,SLIDE,-,-,250V,- N/A N/A
circuit is
position. ,0.5A,-,
detecting and
open door.
149 | P a g e
RF26XAE
RF26XAE
or Customer
Tests
Make sure the
fridge is level and
drawers required.
blocking the
drains.
150 | P a g e
RF26XAE
RF4287HA
RF4287HA
Base Model RF4287HA Full Model Numbers RF4287HABP/XAA, RF4287HAPN/XAA, RF4287HARS/XAA, RF4287HAWP/XAA TDM Valve Yes
Project Name AW3 Compressor Type heat mold Coolselect Pantry or Mid-drawer Yes
Common
Tests

forced operation mode. The Relay on the PC
Board should click and the compressor motor
and fan should turn on.
3. Make sure compressor fan is turning and
Verify the unit is moving air. Note: Fans do not turn with the
not in Demo door switches open. DA31-00146B Cond. Fan Motor
Both Compartments mode. 4. Verify the freezer Thermistor is reading DA32-10109W SENSOR TEMP
between 3.5 and 4.3 volts DC and the fridge DA31-00015C Cond. Fan Blade
OF - OF in the
display thermistor is reading between 2.6 and 2.8Vdc
at the main PCB
No Cool 5. Verify the defrost circuit is not stuck on.
in the lines.

151 | P a g e
RF4287HA
RF4287HA
Common
Tests


Make sure the
Both Compartments doors are sealing DA32-10104N DA47-00243B Thermo Bimetal
properly. TEMP
152 | P a g e
RF4287HA
RF4287HA
Common
Tests

Make sure the
Freezer Only doors are sealing DA32-10104N DA47-00243B Thermo Bimetal
properly.

Make sure the
Fridge Only doors are sealing DA47-00243B Thermo Bimetal
properly.
153 | P a g e
RF4287HA
RF4287HA
Common
Tests
Verify that all air

has been bled
from the system.
Verify the water

pressure meets
the minimum
requirements.
Heat Mold
Slow Ice maximum of 5 SENSOR TEMP DA97-07365A Ice Maker Assy
matches the measured value using the sensor 10109W
conditions.
It takes about 48
refrigerator to
temperature
stabilize. During
this time, ice
production will be
slower.
Verify the ice type

setting is either
crushed or cubed,
obstructions.
not NO ICE. Make
No Ice sure the water DA97-07365A Ice Maker Assy DA41-00684A ASSY PCB MAIN
supply is on and
all air has been
removed from the
system.
154 | P a g e
RF4287HA
RF4287HA
Common
Tests
Make sure that

Ice type has been
set to cubes and
Toggling between
Shattered Cubes SENSOR TEMP DA97-07365A Ice Maker Assy
broken cubes.
Freeze
continuously can
cause this effect.
Verify that all air

has been bled
from the system.
Verify the water

pressure meets
the tray is tray.
the bucket too
long (weeks) will
evaporate slightly
reducing their
size.
155 | P a g e
RF4287HA
RF4287HA
Common
Tests

Remove the
crisper drawers
and check the
the catch pan.
similar objects
properly.
that might be
blocking the
drain.
heater.
applicable).
Verify the Ice

No crushed Ice solenoid. you press the dispenser paddle. DA97-11117A Auger / Ice Bucket DA31-00105G Auger Motor
of clumped ice.
156 | P a g e
RF4287HA
RF4287HA
Common
Tests
An occasional two
or three degree
variation between
the displayed
temperature and
the compartment
temperature is
normal. The
DA31-00146H Evap Fan Motor
SENSOR TEMP
might be colder
for a few hours
during and after
the Power Freeze
cycle. Normal
temperature
should return
after ~ 3 hours.
157 | P a g e
RF4287HA
RF4287HA
Common
Tests
An occasional two
or three degree
variation between
the displayed
temperature and
the compartment
temperature is
normal. The
2. Check the sensor feedback line by measuring DA32- DA31-00146H Evap Fan Motor
3.4 - 3.9 Vdc).
If Power Cool is 3. Check the operation of the defrost circuit,
might be colder
for a few hours
during and after
the Power Cool
cycle. Normal
temperature
should return
after ~ 3 hours.
Verify the Pantry

drawer is closing SENSOR TEMP DA31-00101C Damper Motor
properly.
No water air has been 2. Check water switch closed for continuity DA97-07827B Water Valve N/A N/A
158 | P a g e
RF4287HA
RF4287HA
Common
Tests
FITTING
Make sure the

unit has been
turned on for at
on.
least 5 days.

service.
Voltage. hinge cap.
Verify that child

No button operation lock is not DA41-00692A Control PCB DA41-00684A ASSY PCB MAIN
enabled.
Missing a display
N/A Check all the connections to the Display PCB. DA41-00692A Control PCB N/A N/A
segment
159 | P a g e
RF4287HA
RF4287HA
Common
Tests

DA32-
Runs too Long refrigerator is first closed. SENSOR TEMP DA41-00684A ASSY PCB MAIN
10109W

open.
down) not open.
Compressor
The unit will stop
and start during
Stops and starts stopping and 2. Make sure the refrigerant charge is proper. DA34-00004D Overload Protector DA41-00684A ASSY PCB MAIN
minutes indicates
a problem.

Visual
required.
160 | P a g e
RF4287HA
RF4287HA
Common
Tests
New units may

smell like plastic
for a few days.
The smell will go
plastic surfaces
with baking soda
in a warm water
solution.
New units may

smell like plastic
for a few days.
The smell will go
Other bad
cleaning the
2. Check the water fittings to make sure the
required
required
plastic surfaces
with baking soda
in a warm water
solution.
If the door is
detected as open
for a long period
prevent excessive position. DA41-00692A ASSY PCB KIT LED N/A N/A
illuminate
minutes for the
thermal cutout to
reset.
161 | P a g e
RF4287HA
RF4287HA
Common
Tests
This indicates the

Beep or chime noise the door sense back to the Main PCB in both closed and open DA97-08448D Top Cover N/A N/A
an open door.
Make sure the

fridge is level and
Make sure the evaporator cover is firmly installed
check the back of
especially at the bottom.
the compartment Visual
for plastic bags or Check the metal plate behind the evap. cover. inspection N/A N/A
drawers required.
similar objects required.
Look at the tape along the edge. It should be
that might be
smooth.
blocking the
drains.
162 | P a g e
RF4287HA
RFG237AA
RFG237AA
Base Model RFG237AA Full Model Numbers RFG237AABP/XAA, RFG237AAPN/XAA, RFG237AARS/XAA, RFG237AAWP/XAA TDM Valve Yes
Icemaker Type heat mold Fridge Type inverter Number of Evaporators 2
Project Name AW2 CD Compressor Type heat mold Coolselect Pantry or Mid-drawer Yes
or Customer
Tests
on.
transfer.
mode. ASSY SUPPORT-
Both Compartments door switches open. DA61-05357B DA32-10109W SENSOR TEMP
CIRCUIT MOTOR
display between 3.5 and 4.3 volts DC at the main
PCB.
connections.
leaks are present and there are no
restrictions in the lines.

2. Verify the freezer Thermistor is reading MOTOR FAN-
Freezer Only between 3.5 and 4.0 volts DC at the main SENSOR TEMP DA31-00146E BLDC;DREP5020LB,B
seals. 10109W
PCB. LDC MOTOR,0.2
connections.
163 | P a g e
RFG237AA
RFG237AA
or Customer
Tests
MOTOR FAN-
Fridge Only Verify the fridge Thermistor is reading between SENSOR TEMP DA31-00146E BLDC;DREP5020LB,B
seals. 10109W
2.4 and 2.8 volts DC at the main PCB. LDC MOTOR,0.2

Make sure the connections. THERMO BIMETAL-
DA32- Defrost SENSOR PROTECTOR;
Both Compartments doors are sealing 4. Verify the Compressor Fan is dissipating heat DA47-00243B
10109W TEMP
AW-PJT(F),BT-12
6. Check the freezer defrost sensor feedback
line by measuring the voltage level at the
Main PC Board (normal 3.6- 3.9Vdc).
164 | P a g e
RFG237AA
RFG237AA
or Customer
Tests
3. Check the wiring harness for poor THERMO BIMETAL-
Make sure the
connections. DA32- Defrost SENSOR PROTECTOR;
properly. AW-PJT(F),BT-12
Main PC Board and comparing it to the sensor
table.

3. Check the wiring harness for poor THERMO BIMETAL-
Make sure the
connections. DA32- Defrost SENSOR PROTECTOR;
properly. AW-PJT(F),BT-12
Main PC Board and comparing it to the sensor
table.
165 | P a g e
RFG237AA
RFG237AA
or Customer
Tests
Verify that all air
has been bled
from the system.
Verify the water

pressure meets
the minimum
requirements.
Heat Mold
produce a DA32-
Slow Ice value matches the measured value using the SENSOR TEMP DA97-07592A ASSY ICE MAKER
maximum of 5 10109W
conditions.
It takes about 48
refrigerator to
temperature
stabilize. During
this time, ice
production will
be slower.
Verify the ice

type setting is
either crushed or
obstructions.
cubed, not NO
2. Check to make sure the Ice maker sensor ASSY PCB
ICE. Make sure
No Ice value matches the measured value using the DA97-07592A ASSY ICE MAKER DA92-00163C MAIN;12V, 5V,LED
the water supply
sensor table. A reading of 3.2 Vdc is expected. TOUCH DISPLAY,
is on and all air
has been
connections.
removed from
the system.
166 | P a g e
RFG237AA
RFG237AA
or Customer
Tests
Make sure that
Ice type has been
set to cubes and Verify all the cube molds are smooth and have
not crushed. no scratches or deposits.
Using Power
Freeze
continuously can
cause this effect.
Verify that all air

has been bled
from the system.
Verify the water

pressure meets
Wrong size cubes valve on top to 3. Force a harvest using the test button, and DA97-07695A ASSY VALVE WATER N/A N/A
the tray is then verify the valve opens long enough to fill
installed the tray.
Cubes that sit in
the bucket too
long (weeks) will
evaporate slightly
reducing their
size.
167 | P a g e
RFG237AA
RFG237AA
or Customer
Tests
Ice buildup in either the freezer or refrigerator
It is possible that the drain is not being defrosted
Remove the by the heaters enough to properly clear the drain
crisper drawers and pass the melted water into the catch pan.
and check the
Check for signs of air infiltration around the drain
and behind the evaporator cover. DA61-03502A
Iced over evaporator N/A N/A
plastic bags or Verify the evaporator fan housing is installed DA61-03585A
similar objects properly. FIXER-EVAP REF
that might be
For models without a drain heater, make sure
blocking the
drain.
heater.
Verify the drain heater is not open (where

applicable)..

bucket is pushed properly. Toggle between crushed and cubed
you press the dispenser paddle.
No crushed Ice solenoid. DA97-05246F MOTOR;AW2 CD- N/A N/A
PJT,115V/60
168 | P a g e
RFG237AA
RFG237AA
or Customer
Tests
An occasional
two or three
degree variation
between the
displayed
temperature and
the compartment
temperature is
normal. The 1. Make sure the evaporator fan blades turn
displayed and the associated duct work is not
temperature is restricted. Note: Fans do not turn with the
read at the door switches open.
evaporator coil, MOTOR FAN-
SENSOR TEMP DA31-00146E BLDC;DREP5020LB,B
LDC MOTOR,0.2

might be colder
for a few hours
during and after
the Power Freeze
cycle. Normal
temperature
should return
after ~ 3 hours.
169 | P a g e
RFG237AA
RFG237AA
or Customer
Tests
An occasional
two or three
degree variation
between the
displayed
temperature and
the compartment
temperature is
normal. The
displayed
temperature is
MOTOR FAN-
Fridge Only SENSOR TEMP DA31-00146E BLDC;DREP5020LB,B
not inside the 2. Check the refrigerant temperature sensor. It 10109W
LDC MOTOR,0.2
If Power Cool is
used often, the
temperature
might be colder
for a few hours
during and after
the Power Cool
cycle. Normal
temperature
should return
after ~ 3 hours.
ASSY COVER-
Verify the Pantry
Mid Drawer / Coolselect Check the Coolselect Pantry sensor. It should DA32- MOTOR
drawer is closing SENSOR TEMP DA97-06324C
Zone measure between 2.4 and 2.9Vdc. 10109W DAMPER;AW2-
properly.
PJT,NTR,0.5W
No water air has been 2. Check water switch closed for continuity. DA97-07695A ASSY VALVE WATER N/A N/A
Water Issues purged from the
3. Check the water valve voltage. It should read
120V AC valve open and 0 VAC valve closed.
system.
170 | P a g e
RFG237AA
RFG237AA
or Customer
Tests
and at all the supply fittings VALVE CHECK-
FITTING
Make sure the

unit has been
turned on for at
on.
least 5 days.

any service.
Make sure the Verify the electrical connections to the Main

outlet is receiving PCB, as well as the connections to the Display
proper AC PCB. Pay special attention to the connectors
Voltage. under the hinge cap.
Control Issues COVER-PCB PANEL
Verify that child SUB;
No button operation lock is not DA41-00617B ASSY PCB MAIN
openings and none are off center. AW2,PP,BLACK(BK0
enabled.
DA63-04333C 003)
COVER-PCB PANEL
Missing a display SUB;
N/A Check all the connections to the Display PCB. N/A N/A
segment AW2,PP,BLACK(BK0
DA63-04333C 003)
171 | P a g e
RFG237AA
RFG237AA
or Customer
Tests
The compressor
will run longer
when the
closed. DA32-
Runs too Long refrigerator is SENSOR TEMP DA41-00617B ASSY PCB MAIN
first installed or
restrictions.
after a long
power outage
working.

not in Demo sensors are feeding back the proper RELAY PROTECTOR
mode. information to the Main PCB. O/L;
DA32-
(both temp bars 10109W 4TM445PHBYY-
open.
scrolling up and 3. Check to make sure the Overload protector is 82,BK190
down) not open.
Compressor
The unit will stop
and start during
normal
1. Check the compressor relay, startup capacitor RELAY PROTECTOR
operation.
and overload protector. O/L;
However, DA34-
Stops and starts 2. Make sure the refrigerant charge is proper. DA41-00617B ASSY PCB MAIN
stopping and 00004D 4TM445PHBYY-
starting more 82,BK190
than once per 30
minutes indicates
a problem.

Visual
required.
172 | P a g e
RFG237AA
RFG237AA
or Customer
Tests
New units may
smell like plastic
for a few days.
The smell will go
plastic surfaces
with baking soda
in a warm water
solution.
New units may

smell like plastic
for a few days/
The smell will go
Other bad
cleaning the
required.
required.
plastic surfaces
with baking soda
in a warm water
solution.
If the door is
detected as open
for a long period
is turned off to back to the Main PCB in both closed and open SWITCH DOOR-F;-,
prevent excessive position. DA34-10120E SLIDE,-,-,250V,- N/A N/A
illuminate
heat. Close the 2. Make sure the thermal cutout connected to ,0.5A,-,
minutes for the
thermal cutout to
reset.
173 | P a g e
RFG237AA
RFG237AA
or Customer
Tests
This indicates the
door is open or SWITCH DOOR-F;-,
the door sense
Beep or chime noise back to the Main PCB in both closed and open DA34-10120E SLIDE,-,-,250V,- N/A N/A
circuit is
position. ,0.5A,-,
detecting an
open door open.
Make sure the

fridge is level and
drawers required.
blocking the
drains.
174 | P a g e
RFG237AA
RFG238AA
RFG238AA
Base Model RFG238AA Full Model Numbers RFG238AARS/XAA TDM Valve Yes
Project Name AW2 CD Compressor Type heat mold Coolselect Pantry or Mid-drawer Yes
or Customer
Tests
on.
transfer.
not in Demo moving air. Note: Fans do not turn with the Cond. Fan Motor
Both Compartments mode. door switches open. DA31-00010D DA32-10109W SENSOR TEMP
5. Verify the freezer Thermistor is reading Cond. Fan Blade
OF - OF in the
PCB.
connections.

2. Verify the freezer Thermistor is reading FAN-TURBO;-,ET-
Check the door
Freezer Only between 3.5 and 4.0 volts DC at the main DA32-10109W SENSOR TEMP DA31-00015C PJT,ABS+GLASS
seals.
PCB. FIBE,-,GR-4
connections.
175 | P a g e
RFG238AA
RFG238AA
or Customer
Tests
2. Verify the fridge Thermistor is reading FAN-TURBO;-,ET-
Check the door
Fridge Only between 2.4 and 2.8 volts DC at the main DA32-10109W SENSOR TEMP DA31-00015C PJT,ABS+GLASS
seals.
PCB. FIBE,-,GR-4
connections.

Make sure the connections. THERMO BIMETAL-
Defrost SENSOR
Both Compartments doors are sealing 4. Verify the Compressor Fan is dissipating heat DA32-10109W DA47-00243B PROTECTOR;AW-
TEMP
PJT(F),BT-12
turning off to early.
176 | P a g e
RFG238AA
RFG238AA
or Customer
Tests
Access Forced Operation Mode and turn on the
Verify the continuity of the bimetal and/or

Make sure the THERMO BIMETAL-
Check the wiring harness for poor connections. Defrost SENSOR
Freezer Only doors are sealing DA32-10109W DA47-00243B PROTECTOR;AW-
TEMP
properly. Check the operation of the defrost circuit, PJT(F),BT-12
off to early.
Check the freezer defrost sensor feedback line


Make sure the THERMO BIMETAL-
connections. Defrost SENSOR
Fridge Only doors are sealing DA32-10109W DA47-00243B PROTECTOR;AW-
properly. PJT(F),BT-12
Main PC Board and comparing it to the
sensor table.
177 | P a g e
RFG238AA
RFG238AA
or Customer
Tests
Verify that all air
has been bled
from the system.
Verify the water

pressure meets
the minimum
requirements.
Heat Mold
produce a value matches the measured value using the
maximum of 5 sensor table. A reading of 3.2 Vdc is
pounds of Ice per expected.
It takes about 48
refrigerator to
temperature
stabilize. During
this time, ice
production will
be slower.
Verify the ice

type setting is 1. Check the air ducts near the icemaker for
either crushed or obstructions.
cubed, not NO 2. Check to make sure the Ice maker sensor
ICE. Make sure value matches the measured value using the
No Ice DA97-07603A ASSY ICE MAKER DA41-00617A ASSY PCB MAIN
the water supply sensor table. A reading of 3.2 Vdc is
is on and all air expected.
has been 3. Check the wiring harness for poor
removed from connections.
the system.
178 | P a g e
RFG238AA
RFG238AA
or Customer
Tests
Make sure that
Ice type has
been set to
cubes and not Verify all the cube molds are smooth and have
crushed. no scratches or deposits.
Toggling If the Ice is harvested too late (Ice too cold), the
between crushed cubes may shatter upon harvest.
Shattered Cubes DA32-10109W SENSOR TEMP DA97-07603A ASSY ICE MAKER
and cubed ice
creates broken This is usually caused by a bad Icemaker
cubes. temperature sensor (normal reading 3.2 Vdc).
Using Power
Freeze
continuously can
cause this effect.
Verify that all air

has been bled
from the system
Verify the water

pressure meets
Wrong size cubes valve on top to 3. Force a harvest using the test button then DA97-07695A ASSY VALVE WATER N/A N/A
installed tray.
Cubes that sit in
the bucket too
long (weeks) will
evaporate
slightly reducing
their size.
179 | P a g e
RFG238AA
RFG238AA
or Customer
Tests

Remove the
crisper drawers
and check the
similar objects
properly.
that might be
blocking the
drain.
heater.
applicable).
180 | P a g e
RFG238AA
RFG238AA
or Customer
Tests
An occasional
two or three
degree variation
between the
displayed
temperature and
the
compartment
temperature is
read at the door switches open.
evaporator coil, FAN-TURBO;-,ET-
DA32-10109W SENSOR TEMP DA31-00015C PJT,ABS+GLASS
the voltage level at the Main PC Board
FIBE,-,GR-4
If Power Freeze 3. Check the operation of the defrost circuit,

is used often, the especially the defrost sensors. Verify the
might be colder
for a few hours
during and after
the Power
Freeze cycle.
Normal
temperature
should return
after ~ 3 hours.
181 | P a g e
RFG238AA
RFG238AA
or Customer
Tests
An occasional
two or three
degree variation
between the
displayed
temperature and
the
compartment
temperature is
normal. The
displayed
temperature is
FAN-TURBO;-,ET-
Fridge Only DA32-10109W SENSOR TEMP DA31-00015C PJT,ABS+GLASS
not inside the 2. Check the refrigerant temperature sensor. It
FIBE,-,GR-4
If Power Cool is
used often, the
temperature
might be colder
for a few hours
during and after
the Power Cool
cycle. Normal
temperature
should return
after ~ 3 hours.
MOTOR DC-
Verify the Pantry
Mid Drawer / Coolselect Check the Coolselect Pantry sensor. It should DAMPER;NSBY001T
drawer is closing DA32-10109W SENSOR TEMP DA31-00071F
Zone measure between 2.4 and 2.9Vdc H1,DC12V,MAX
properly
60M
valve is on and connected.
No water all air has been 2. Check water switch closed for continuity. DA97-07695A ASSY VALVE WATER N/A N/A
182 | P a g e
RFG238AA
RFG238AA
or Customer
Tests
and at all the supply fittings. VALVE CHECK-
FITTING
Make sure the

unit has been
turned on for at
on.
least 5 days.

any service.
outlet is as well as the connections to the Display PCB.
receiving proper Pay special attention to the connectors under
Control Issues AC Voltage. the hinge cap.

No button operation lock is not DA97-06491A PANEL;AW2-PJT,-,-,- DA41-00617A ASSY PCB MAIN
enabled. ,-,-,-
ASSY COVER-PCB
Missing a display
N/A Check all the connections to the Display PCB. DA97-06491A PANEL;AW2-PJT,-,-,- N/A N/A
segment
,-,-,-

closed.
Runs too Long refrigerator is DA32-10109W SENSOR TEMP DA41-00617A ASSY PCB MAIN
restrictions.
after a long 4. Check the defrost circuitry.
power outage. 5. Verify the Evaporator fan motor(s) are
working.
183 | P a g e
RFG238AA
RFG238AA
or Customer
Tests
mode. information to the Main PCB. RELAY PROTECTOR
Will not start 2. Make sure the Compressor Relay is not stuck DA32-10109W SENSOR TEMP DA34-00004D O/L;4TM445PHBYY-
(both temp bars open. 82,BK190
down) not open.
The unit will stop

and start during
normal
operation. 1. Check the compressor relay, startup capacitor
However, and overload protector. RELAY PROTECTOR
Stops and starts stopping and 2. Make sure the refrigerant charge is proper. DA34-00004D O/L;4TM445PHBYY- DA41-00617A ASSY PCB MAIN
starting more 3. Make sure the condenser fan is moving air. 82,BK190
minutes
indicates a
problem

Visual
2.5 inches of 2. Check the refrigerant pipes for access into Visual inspection
clearance all the refrigerator cavity. required.
required.
New units may

smell like plastic
for a few days.
The smell will go
Other cleaning the
melting plastic.
required.
required.
plastic surfaces
with baking soda
in a warm water
solution.
184 | P a g e
RFG238AA
RFG238AA
or Customer
Tests
New units may
smell like plastic
for a few days.
The smell will go
plastic surfaces
with baking soda
in a warm water
solution.
If the door is
detected as open
for a long period
of time, the lamp
is turned off to SWITCH DOOR-
back to the Main PCB in both closed and
Interior lights do not prevent INTERLOCK;1
open position. DA34-00066C N/A N/A
illuminate excessive heat. BUTTON,125V/250
2. Make sure the thermal cutout connected to
Close the door V
the interior lighting is not permanently open.
and wait 10
minutes for the
thermal cutout
to reset.
This indicates the

the door sense INTERLOCK;1
Beep or chime noise back to the Main PCB in both closed and open DA34-00066C N/A N/A
circuit is BUTTON,125V/250
position.
detecting an V
open door.
185 | P a g e
RFG238AA
RFG238AA
or Customer
Tests
Make sure the
fridge is level
and check the
1. Make sure the evaporator cover is firmly
back of the
installed especially at the bottom. Visual
Water under the crisper compartment for Visual inspection
2. Check the metal plate behind the evap. cover. inspection N/A N/A
drawers plastic bags or required.
3. Look at the tape along the edge. It should be required.
similar objects
smooth.
that might be
blocking the
drains.
186 | P a g e
RFG238AA
RFG293HA
RFG293HA
Base Model RFG293HA Full Model Numbers RFG293HABP/XAA, RFG293HAPN/XAA, RFG293HARS/XAA, RFG293HAWP/XAA TDM Valve Yes
Project Name AW2-ND Compressor Type heat mold Coolselect Pantry or Mid-drawer Yes
operation mode.
not in Demo air. Note: Fans do not turn with the door Fan-ass'y
mode. SENSOR
Both Compartments switches open. DA31-00010D Cond. Fan DA32-10109W
TEMP
OF - OF in the 5. Verify the freezer Thermistor is reading between Blade
lines.

Check the door
Freezer Only 2. Verify the freezer Thermistor is reading between DA32-10109W SENSOR TEMP DA31-00015C FAN-TURBO
seals.
187 | P a g e
RFG293HA
RFG293HA

Check the door
seals.

when activated. Verify the 12v supply to the relays
and the defrost heater(s).
Verify the continuity of the bimetal and/or thermal

fuse in the defrost circuit.
Make sure the Check the wiring harness for poor connections. THERMO
Defrost
Verify the Compressor Fan is dissipating heat SENSOR TEMP
PROTECTOR
properly.
Check the operation of the defrost circuit, especially

the defrost sensors and bimetal elements. Verify the
defrost heater is not turning off to early .
Check the freezer defrost sensor feedback line by

(normal 3.6- 3.9Vdc).
188 | P a g e
RFG293HA
RFG293HA
when activated. Verify the 12v supply to the relays
and the defrost heater(s).
Verify the continuity of the bimetal and/or thermal

fuse in the defrost circuit.
Defrost
Freezer Only doors are sealing Check the wiring harness for poor connections. DA32-10109W DA47-00243B BIMETAL-
SENSOR TEMP
properly. PROTECTOR
Check the operation of the defrost circuit, especially
the defrost sensors and bimetal elements. Verify the
defrost heater is not turning off to early .
Check the freezer defrost sensor feedback line by


properly. PROTECTOR
off to early.
189 | P a g e
RFG293HA
RFG293HA
Verify that all air
has been bled
from the system.
Verify the water
pressure meets
the minimum
requirements.
Heat Mold
Slow Ice maximum of 5 DA32-10109W SENSOR TEMP DA97-07938B
matches the measured value using the sensor MAKER
conditions.
It takes about 48
refrigerator to
temperature
stabilize. During
this time ice
production will be
slower.
Verify the ice type
setting is either
crushed or cubed
obstructions.
not NO ICE. Make
2. Check to make sure the Ice maker sensor value ASSY ICE ASSY PCB
No Ice sure the water DA97-07938B DA41-00703A
matches the measured value using the sensor MAKER MAIN
table. A reading of between 3.2 Vdc is expected.
air has been
removed from the
system.
190 | P a g e
RFG293HA
RFG293HA
Make sure that Ice
type has been set
to cubes and not
Toggling between
crushed and cubed If the Ice is harvested too late (Ice too cold) the ASSY ICE
Shattered Cubes DA32-10109W SENSOR TEMP DA97-07938B
ice creates broken cubes may shatter upon harvest. MAKER
cubes.
Freeze
continuously can
cause this effect.
Verify that all air

has been bled
from the system.
Verify the water

pressure meets
Verify the Ice Fill applicable). ASSY VALVE
Wrong size cubes tube from the fill DA97-08659A N/A N/A
3. Force a harvest using the test button, and then WATER
Cubes that sit in
the bucket too
long (weeks) will
evaporate slightly
191 | P a g e
RFG293HA
RFG293HA

and check the back and pass the melted water into the catch pan. PLATE-DRAIN
of the 2. Check for signs of air infiltration around the drain DA61-03502A INS EVAP, REF
Iced over evaporator compartment for and behind the evaporator cover. N/A N/A
plastic bags or 3. Verify the evaporator fan housing is installed DA61-03585A FIXER-EVAP
similar objects that properly. REF
applicable).
Verify the Ice

bucket is pushed 1. Verify the auger solenoid is functioning properly.
all the way in Toggle between crush and cubed ice and listen
against the for the sound of the solenoid as you press the
No crushed Ice solenoid. dispenser paddle. N/A N/A N/A N/A
clumped ice.
192 | P a g e
RFG293HA
RFG293HA
An occasional two
or three degree
variation between
the displayed
temperature and
the compartment
temperature is
normal. The
Wrong Freezer Only not inside the voltage level at the Main PC Board (normal 3.4 - DA32-10109W SENSOR TEMP DA31-00015C FAN-TURBO
compartment.
be colder for a few
hours during and
after the Power
Freeze cycle.
Normal
temperature
should return after
~ 3 hours.
193 | P a g e
RFG293HA
RFG293HA
An occasional two
or three degree
variation between
the displayed
temperature and
the compartment
temperature is
normal. The
displayed
temperature is
Fridge Only not inside the DA32-10109W SENSOR TEMP DA31-00015C FAN-TURBO
If Power Cool is
used often, the
temperature might
be colder for a few
hours during and
after the Power
Cool cycle. Normal
temperature
should return after
~ 3 hours.

drawer is closing DA32-10109W SENSOR TEMP DA97-06324C MOTOR
properly. DAMPER
ASSY VALVE
WATER
194 | P a g e
RFG293HA
RFG293HA
all the supply fittings. VALVE CHECK-
FITTING
system. A one way guest valve might be required
Make sure the unit

for at least 5 days.

N/A

Make sure the
well as the connections to the Display PCB. Pay ASSY PCB
Dead outlet is receiving DA41-00703A N/A N/A
special attention to the connectors under the hinge MAIN
cap.
Verify that child

Verify all the buttons are centered in the openings ASSY PCB
No button operation lock is not DA41-00412L Panel PCB DA41-00703A
and none are off center. MAIN
enabled.
Missing a display segment N/A Check all the connections to the Display PCB. DA41-00412L Panel PCB N/A N/A

The compressor sensors are feeding back the proper information
will run longer to the Main PCB.
ASSY PCB
Runs too Long refrigerator is just closed. DA32-10109W SENSOR TEMP DA41-00703A
MAIN

195 | P a g e
RFG293HA
RFG293HA
Will not start 2. Make sure the Compressor Relay is not stuck DA32-10109W SENSOR TEMP DA34-00004D PROTECTOR
down) open.
The unit will stop

and start during
normal operation.
and overload protector. RELAY
However, stopping ASSY PCB
Stops and starts 2. Make sure the refrigerant charge is proper. DA34-00004D PROTECTOR DA41-00703A
and starting more MAIN
3. Make sure the condenser fan is moving air. O/L
than once per 30
minutes indicates
a problem

Make sure the unit
to the base plate.
has at least 2.5 Visual Visual
2. Check the refrigerant pipes for access into the
Loud operation inches of clearance inspection inspection N/A N/A
refrigerator cavity.
all around for required. required.
airflow.
obstruction.
New units may

smell like plastic
for a few days. The
smell will go away.
Visual Visual
However, you can Check the fans and compressor for signs of melting
Odor inspection inspection N/A N/A
required. required.
plastic surfaces
with baking soda
in a warm water
solution.
196 | P a g e
RFG293HA
RFG293HA
New units may
smell like plastic
for a few days. The
smell will go away. 1. Check the fans and compressor for signs of
Visual Visual
However, you can melting plastic.
Water tastes or smells bad inspection inspection N/A N/A
try cleaning the 2. Check the water fittings to make sure the water
required. required.
with baking soda
in a warm water
solution.
If the door is
detected as open
Interior lights do not ASSY CASE
prevent excessive position. DA97-08783B N/A N/A
illuminate LAMP-REF
minutes for the
thermal cutout to
reset.
This indicates the

door is open or the
Check the door switches for proper continuity back ASSY-TOP
Beep or chime noise door sense circuit DA97-04901T N/A N/A
to the Main PCB in both closed and open position. TABLE
is detecting an
open door.
Make sure the

fridge is level and
check the back of
especially at the bottom. Visual Visual
Water under the crisper the compartment
2. Check the metal plate behind the evap. cover. inspection inspection N/A N/A
drawers for plastic bags or
3. Look at the tape along the edge. It should be required.. required.
smooth.
might be blocking
the drains.
197 | P a g e
RFG293HA
RFG295AB
RFG295AB
Base Model RFG295AB Full Model Numbers RFG295ABBP/XAA, RFG295ABPN/XAA, RFG295ABRS/XAA, RFG295ABWP/XAA TDM Valve Yes
Project Name AW2 Compressor Type heat mold Coolselect Pantry or Mid-drawer No
or Customer
Tests
on.
Verify the unit is transfer.
not in Demo 4. Make sure evaporator fan is turning and
mode. moving air. Note: Fans do not turn with the
Both Compartments DA41-00614F Inverter DA31-00146B Condenser fan assy
door switches open.
connections.
in the lines.

the fans do not run with the doors open). DA32-
Check the door 2. Verify the freezer Thermistor is reading SENSOR TEMP Freezer Evap fan
Freezer Only 00006W DA31-00146E
seals. between 3.5 and 4.0 volts DC at the main PCB. Freezer Bimetal motor
3. Check the wiring harness for poor DA47-00243B
connections.
198 | P a g e
RFG295AB
RFG295AB
or Customer
Tests
Check the door 2. Verify the fridge Thermistor is reading DA32- SENSOR TEMP Fridge Evap fan
Fridge Only 00006W DA31-00146H
seals. between 2.4 and 2.8 volts DC at the main PCB. Fridge Bimetal motor
3. Check the wiring harness for poor DA47-00301D
connections.

199 | P a g e
RFG295AB
RFG295AB
or Customer
Tests
SENSOR TEMP
Freezer Only doors are sealing connections. 00006W DA47-00244A Sheath Heater
DA47-00243B

SENSOR TEMP
Fridge Only doors are sealing connections. 00006W DA47-00244Q Sheath Heater
DA47-00301D
200 | P a g e
RFG295AB
RFG295AB
or Customer
Tests
Verify that all air
has been bled
from the system.
Verify the water

pressure meets
the minimum
requirements.
Heat Mold
produce a ASSY ICE MAKER-
Slow Ice value matches the measured value using the DA97-07365A DA41-00538N ASSY PCB MAIN
maximum of 5 REF
conditions.
It takes about 48
refrigerator to
temperature
stabilize. During
this time, ice
production will
be slower.
Verify the ice

type setting is
either crushed or
obstructions.
cubed, not NO
ICE. Make sure ASSY ICE MAKER-
No Ice value matches the measured value using the DA97-07365A DA41-00538N ASSY PCB MAIN
the water supply REF
is on and all air
has been
connections.
removed from
the system
201 | P a g e
RFG295AB
RFG295AB
or Customer
Tests
Make sure that
Ice type has been
crushed and cubes may shatter upon harvest. ASSY ICE MAKER-
Shattered Cubes DA97-07365A N/A N/A
cubed ice creates MECH
Using Power
Freeze
continuously can
cause this effect.
Verify that all air

has been bled
from the system.
Verify the water

pressure meets
Wrong size cubes valve on top to 3. Force a harvest using the test button, and DA97-07827B Water valve N/A N/A
installed the tray.
Cubes that sit in
the bucket too
long (weeks) will
evaporate slightly
reducing their
size.
202 | P a g e
RFG295AB
RFG295AB
or Customer
Tests

Remove the
crisper drawers
and check the
back of the
compartment for
similar objects
properly.
that might be
blocking the
drain.
heater.
applicable)

bucket is pushed properly. Toggle between crush and cubed ice
all the way in and listen for the sound of the solenoid as you
against the press the dispenser paddle. Dispenser control ASSY TRAY ICE-
No crushed Ice solenoid. DA97-07285F DA97-06978G
2. Check for continuity and the drive signal to panel BUCKET
203 | P a g e
RFG295AB
RFG295AB
or Customer
Tests
An occasional
two or three
degree variation
between the
displayed
temperature and
the compartment
temperature is
read at the open.
evaporator coil,
DA32-10105B SENSOR TEMP N/A N/A
the voltage level at the Main PC Board
might be colder
for a few hours
during and after
the Power Freeze
cycle. Normal
temperature
should return
after ~ 3 hours.
204 | P a g e
RFG295AB
RFG295AB
or Customer
Tests
An occasional
two or three
degree variation
between the
displayed
temperature and
the compartment
temperature is
normal. The
displayed
temperature is
Fridge Only not inside the DA32-10105X SENSOR TEMP N/A N/A
2. Check the refrigerant temperature sensor. It
If Power Cool is
used often the
temperature
might be colder
for a few hours
during and after
the Power Cool
cycle. Normal
temperature
should return
after ~ 3 hours.

Zone
VALVE WATER-
No water air has been 2. Check water switch closed for continuity. DA62-00914B DA47-00200C Water tank heater
FITTING
205 | P a g e
RFG295AB
RFG295AB
or Customer
Tests
Make sure all air 1. Look for signs of air leakage at the water tank
VALVE CHECK-
Dispenser drips is purged from and at all the supply fittings. DA62-01628A N/A N/A
FITTING
the system. 2. A one way guest valve might be required.
Make sure the

unit has been
turned on for at
on.
least 5 days.

any service.
Dead DA41-00538N ASSY PCB MAIN N/A N/A
Voltage. hinge cap.
Verify that child

No button operation lock is not DA97-07821B Control Panel PCB DA41-00538N ASSY PCB MAIN
enabled.
Missing a display
N/A Check all the connections to the Display PCB. DA97-07821B Control Panel PCB N/A N/A
segment

The compressor
will run longer
when the
closed.
Runs too Long refrigerator is DA32-10105B SENSOR TEMP DA41-00538N Main PCB
restrictions.
after a long
power outage
working.
206 | P a g e
RFG295AB
RFG295AB
or Customer
Tests
Will not start 2. Make sure the Compressor Relay is not stuck DA41-00404E Inverter DA35-00043U Overload protector
(both temp bars open.
down) not open.
The unit will stop

and start during
normal
operation.
However,
Stops and starts 2. Make sure the refrigerant charge is proper. DA41-00404E Inverter DA35-00043U Overload protector
stopping and
starting more
than once per 30
minutes indicates
a problem

Visual
required.
New units may

smell like plastic
for a few days.
The smell will go
Other cleaning the
melting plastic.
required..
required.
plastic surfaces
with baking soda
in a warm water
solution.
207 | P a g e
RFG295AB
RFG295AB
or Customer
Tests
New units may
smell like plastic
for a few days.
The smell will go
plastic surfaces
with baking soda
in a warm water
solution.
If the door is
detected as open
for a long period
prevent excessive position. DA34-00043B Reed switch DA61-02738E magnet
illuminate
minutes for the
thermal cutout to
reset.
This indicates the

door is open or
the door sense
Beep or chime noise back to the Main PCB in both closed and open DA34-00043B Reed switch DA61-02738E magnet
circuit is
position.
detecting an
open door.
208 | P a g e
RFG295AB
RFG295AB
or Customer
Tests
Make sure the
fridge is level and
drawers required.
blocking the
drains.
209 | P a g e
RFG295AB
RFG297AA
RFG297AA
Common Customer Most Likely Most Likely Part 2nd Most Likely 2nd Most Likely
Major Symptom Sub Symptom Errors or Customer Troubleshooting Steps Part Description Part Part Description
Tests
1. Verify compressor operation by
accessing forced operation mode.
2. The Relay on the PC Board should click
and the compressor motor and fan
should turn on.
transfer.
4. Make sure evaporator fan is turning
Verify the unit is not and moving air. Note: Fans do not turn
in Demo mode. with the door switches open. DA31-00015C Cond. Fan Motor
Both Compartments DA32-10109W SENSOR TEMP
OF - OF in the 5. Verify the freezer Thermistor is reading DA31-00146B Cond. Fan Blade
display between 3.5 and 4.3 volts DC at the
main PCB.
6. Verify the defrost circuit is not stuck
No Cool on.
connections.
8. Connect test manifold gauges and
verify no leaks are present and there
are no restrictions in the lines.
1. Verify the evaporator fan is moving air

(Note: the fans do not run with the
doors open).
Check the door 2. Verify the freezer Thermistor is reading DA31-00124A Evap Fan Motor
Freezer Only DA32-10109W SENSOR TEMP
seals. between 3.5 and 4.0 volts DC at the DA31-00146C Evap Fan Blade
main PCB.
connections.
210 | P a g e
RFG297AA
RFG297AA
Tests
1. Verify the evaporator fan is moving air
(Note: the fans do not run with the
doors open)
Check the door 2. Verify the fridge Thermistor is reading DA31-00124A Evap Fan Motor
Fridge Only DA32-10109W SENSOR TEMP
seals. between 2.4 and 2.8 volts DC at the DA31-00146C Evap Fan Blade
main PCB.
connections
1. Access Forced Operation Mode and

turn on the defrost heater. You should
here the relay(s) click when activated.
Verify the 12v supply to the relays and
the defrost heater(s).
2. Verify the continuity of the bimetal
and/or thermal fuse in the defrost
circuit.
Defrost SENSOR
Both Compartments doors are sealing 4. Verify the Compressor Fan is DA32-10109W DA47-00243S Thermo Bimetal
Frost Buildup properly. dissipating heat properly.
TEMP
5. Check the operation of the defrost

circuit, especially the defrost sensors
and bimetal elements. Verify the
defrost heater is not turning off to
early.
6. Check the freezer defrost sensor
feedback line by measuring the voltage
level at the Main PC Board (normal 3.6-
3.9Vdc).
211 | P a g e
RFG297AA
RFG297AA
Tests
circuit.
Defrost SENSOR
Freezer Only doors are sealing connections. DA32-10109W DA47-00243S Thermo Bimetal
TEMP
properly. 4. Check the operation of the defrost
early.
level at the Main PC Board and
comparing it to the sensor table.

circuit.
Defrost SENSOR
Fridge Only doors are sealing connections. DA32-10109W DA47-00243S Thermo Bimetal
TEMP
properly. 4. Check the operation of the defrost
early.
level at the Main PC Board and
comparing it to the sensor table.
212 | P a g e
RFG297AA
RFG297AA
Tests
Verify that all air
has been bled from
the system
Verify the water

pressure meets the
minimum
requirements
Heat Mold 1. Check the air ducts near the icemaker

Icemakers harvest for obstructions.
every 70 minutes 2. Check to make sure the Ice maker
and will produce a sensor value matches the measured
maximum of 5 value using the sensor table. A reading
pounds of Ice per of 3.2 Vdc is expected.
Ice issues It takes about 48

hours for a new
refrigerator to
temperature
stabilize. During this
time, ice production
will be slower.
Verify the ice type

1. Check the air ducts near the icemaker
setting is either
for obstructions
crushed or cubed,
2. Check to make sure the Ice maker
not NO ICE. Make
sensor value matches the measured
No Ice sure the water DA97-07365A ASSY ICE MAKER DA41-00538A ASSY PCB MAIN
value using the sensor table. A reading
of 3.2 Vdc is expected.
air has been
removed from the
connections.
system.
213 | P a g e
RFG297AA
RFG297AA
Tests
Make sure that Ice
type has been set to
cubes and not Verify all the cube molds are smooth and
crushed. have no scratches or deposits.
Toggling between If the Ice is harvested too late (Ice too

Shattered Cubes crushed and cubed cold), the cubes may shatter upon harvest DA32-10109W SENSOR TEMP DA97-07365A ASSY ICE MAKER
ice creates broken
cubes.
temperature sensor (normal reading 3.2
Using Power Freeze Vdc).
continuously can
cause this effect.
Verify that all air

has been bled from
the system.
Verify the water

pressure meets the 1. Check the icemaker fill valve on top for
minimum obstruction or Ice buildup.
requirements. 2. If it is frozen, check the Fill Tube heater
(where applicable).
Verify the Ice Fill 3. Force a harvest using the test button, ASSY VALVE
and then verify the valve opens long WATER
valve on top to the enough to fill the tray.
tray is installed 4. In some cases, you may need to change
properly. the icemaker fill time using the offset
Cubes that sit in the menu.
bucket too long
(weeks) will
evaporate slightly
214 | P a g e
RFG297AA
RFG297AA
Tests
refrigerator compartment can be
caused by a blocked drain. It is possible
that the drain is not being defrosted by
the heaters enough to properly clear
Remove the crisper
the drain and pass the melted water
drawers and check
into the catch pan.
the back of the PLATE-DRAIN INS
2. Check for signs of air infiltration around DA61-03502A
Iced over evaporator the drain and behind the evaporator N/A N/A
cover. FIXER-EVAP REF
3. Verify the evaporator fan housing is
might be blocking
installed properly
the drain.
4. For models without a drain heater,
make sure the metal drain clip is
touching the defrost heater.
5. Verify the drain heater is not open
(where applicable).
1. Verify the auger solenoid is functioning

Verify the Ice properly. Toggle between crush and
bucket is pushed all cubed ice and listen for the sound of
the way in against the solenoid as you press the dispenser
No crushed Ice the solenoid. paddle. DA97-05239E Auger / Ice Bucket N/A N/A
Make sure the 2. Check for continuity and the drive
bucket is not full of signal to engage the solenoid.
clumped ice. 3. Check the wiring harness for poor
connections.
215 | P a g e
RFG297AA
RFG297AA
Tests
An occasional two
or three degree
variation between
the displayed
temperature and
the compartment
temperature is
normal. The 1. Make sure the evaporator fan blades
displayed turn and the associated duct work is
temperature is read not restricted. Note: Fans do not turn
at the evaporator with the door switches open
coil, not inside the 2. Check the sensor feedback line by DA31-00124A Evap Fan Motor
Wrong Freezer Only compartment. measuring the voltage level at the Main DA32-10109W SENSOR TEMP
DA31-00146C Evap Fan Blade
Temperature If Power Freeze is
PC Board (normal 3.4 - 3.9 Vdc).
3. Check the operation of the defrost
used often, the circuit, especially the defrost sensors.
temperature might Verify the defrost heater is not turning
be colder for a few on too early.
hours during and
after the Power
Freeze cycle.
Normal
temperature should
return after ~ 3
hours.
216 | P a g e
RFG297AA
RFG297AA
Tests
An occasional two
or three degree
variation between
the displayed
temperature and
the compartment
temperature is
normal. The
displayed
temperature is read 1. Verify the damper assembly is opening
at the evaporator and closing properly. DA31-00124A Evap Fan Motor
Fridge Only coil, not inside the 2. Check the refrigerant temperature DA32-10109W SENSOR TEMP
compartment. sensor it should read between 2.5 and DA31-00146C Evap Fan Blade
If Power Cool is 2.8 Vdc.

used often, the
temperature might
be colder for a few
hours during and
after the Power
Cool cycle. Normal
temperature should
return after ~ 3
hours.
Verify the Pantry

Mid Drawer / Coolselect Check the Coolselect Pantry sensor. It
drawer is closing DA32-10109W SENSOR TEMP DA31-00071F Damper Motor
Zone should measure between 2.4 and 2.9Vdc.
properly.
1. Verify the wiring in the door hinge is

firmly connected.
Verify the water
2. Check water switch closed for
valve is on and all ASSY VALVE
No water continuity DA62-00914B N/A N/A
Water Issues air has been purged
3. Check the water valve voltage. It
WATER
from the system.
should read 120V AC valve open and 0
VAC valve closed.
217 | P a g e
RFG297AA
RFG297AA
Tests
Make sure all air is Look for signs of air leakage at the water
tank and at all the supply fittings VALVE CHECK-
FITTING
Make sure the unit 1. Make sure the refrigerator is operating

Dispensed water is not has been plugged in at between 34 and 41 degrees.
N/A N/A N/A N/A
cold and turned on for at 2. Also make sure the defrost heater is
least 5 days. not stuck on.
A blinking segment indicates either an

No operation open or shorted sensor, an open defrost
N/A heater, a problem with a fan or an Refer to the diagnostic code chart in the service manual or Fast Track manual.
Blinking segment icemaker. Record the exact segment that
is blinking before attempting any service.
Verify the electrical connections to the

Make sure the
Main PCB, as well as the connections to
Dead outlet is receiving DA41-00538A ASSY PCB MAIN N/A
the Display PCB. Pay special attention to
the connectors under the hinge cap. N/A
Verify that child Verify all the buttons are centered in the
No button operation Panel PCB DA41-00538A ASSY PCB MAIN
lock is not enabled. openings and none are off center. DA41-00540C
Missing a display Check all the connections to the Display

N/A Panel PCB N/A
segment PCB. DA41-00540C N/A
1. Verify the Freezer and Fridge

temperature sensors are feeding back
the proper information to the Main
The compressor will PCB.
run longer when the 2. Make sure the Compressor Relay is not
Runs too Long refrigerator is first stuck closed. DA32-10109W SENSOR TEMP DA41-00538A ASSY PCB MAIN
Compressor installed or after a 3. Check the evaporator(s) for ice buildup
long power outage or restrictions.
working.
218 | P a g e
RFG297AA
RFG297AA
Tests
1. Verify the Freezer and Fridge
Verify the unit is not temperature sensors are feeding back
in Demo mode. the proper information to the Main
PCB. Overload Protecto
Will not start (both temp bars DA32-10109W SENSOR TEMP DA34-00004D
2. Make sure the Compressor Relay is not r
scrolling up and stuck open.
down) 3. Check to make sure the Overload
protector is not open.
The unit will stop

1. Check the compressor relay, startup
and start during
capacitor, and overload protector.
normal operation.
2. Make sure the refrigerant charge is
However, stopping
Stops and starts proper. Overload Protector DA41-00538A ASSY PCB MAIN
and starting more
3. Make sure the condenser fan is moving
than once per 30
air.
minutes indicates a
problem DA34-00004D
1. Make sure the compressor is mounted

Make sure the unit
properly to the base plate.
has at least 2.5 Visual
2. Check the refrigerant pipes for access Visual inspection
Loud operation inches of clearance inspection N/A N/A
into the refrigerator cavity. required.
all around for required.
3. Check the compressor fan for any signs
airflow.
of obstruction.
New units may

smell like plastic for
a few days. The will
go away. However, Visual
Odor you can try cleaning inspection N/A N/A
Other the plastic surfaces
melting plastic.
required.
required.
with baking soda in

a warm water
solution.
219 | P a g e
RFG297AA
RFG297AA
Tests
New units may
smell like plastic for
a few days. The will
1. Check the fans and compressor for
go away. However, Visual
Water tastes or smells signs of melting plastic. Visual inspection
you can try cleaning inspection N/A N/A
bad 2. Check the water fittings to make sure required.
the plastic surfaces required.
the water source is clean.
with baking soda in
a warm water
solution.
If the door is
detected as open
for a long period of 1. Check the door switches for proper
time, the lamp is continuity back to the Main PCB in both
Interior lights do not turned off to closed and open position.
DA97-06409A Case assembly N/A N/A
illuminate prevent excessive 2. Make sure the thermal cutout
heat. Close the door connected to the interior lighting is not
and wait 10 minutes permanently open.
for the thermal
cutout to reset.
This indicates the

door is open or the Check the door switches for proper
Beep or chime noise door sense circuit is continuity back to the Main PCB in both DA97-05390K Table N/A N/A
detecting an open closed and open position.
door.
Make sure the

1. Make sure the evaporator cover is
fridge is level and
firmly installed especially at the
check the back of
bottom. Visual
2. Check the metal plate behind the evap. inspection N/A N/A
drawers for plastic bags or required.
cover. required.
3. Look at the tape along the edge. It
might be blocking
should be smooth.
the drains.
220 | P a g e
RFG297AA
RFG297AB
RFG297AB
Base Model RFG297AB Full Model Numbers RFG297ABBP/XAA, RFG297ABPN/XAA, RFG297ABRS/XAA, RFG297ABWP/XAA TDM Valve Yes
or Customer
Tests
on.
transfer.
not in Demo moving air. Note: Fans do not turn with the MOTOR BLDC;-,2950,-
mode. DA31-
Both Compartments door switches open. ,DC12V,150MA,-,- DA32-10109W SENSOR TEMP
00146H
OF - OF in the 5. Verify the freezer Thermistor is reading ,2.1W
PCB.
connections.

MOTOR BLDC;-
2. Verify the freezer Thermistor is reading
Check the door DA32- ,2950,-
Freezer Only between 3.5 and 4.0 volts DC at the main SENSOR TEMP DA31-00146H
seals. 10109W ,DC12V,150MA,-,-
PCB.
,2.1W
connections.
221 | P a g e
RFG297AB
RFG297AB
or Customer
Tests
MOTOR BLDC;-
2. Verify the fridge Thermistor is reading
Check the door DA32- ,2950,-
Fridge Only between 2.4 and 2.8 volts DC at the main SENSOR TEMP DA31-00146H
seals. 10109W ,DC12V,150MA,-,-
PCB.
,2.1W
connections

THERMO
DA32- BIMETAL-
Both Compartments doors are sealing 4. Verify the Compressor Fan is dissipating heat Defrost SENSOR TEMP DA47-00243B
10109W PROTECTOR;AW-
PJT(F),BT-12
especially the defrost sensors, and bimetal
222 | P a g e
RFG297AB
RFG297AB
or Customer
Tests
3. Check the wiring harness for poor THERMO
Make sure the
connections. DA32- BIMETAL-
Freezer Only doors are sealing Defrost SENSOR TEMP DA47-00243B
4. Check the operation of the defrost circuit, 10109W PROTECTOR;AW-
properly.
sensor table.

3. Check the wiring harness for poor THERMO
Make sure the
connections. DA32- BIMETAL-
Fridge Only doors are sealing Defrost SENSOR TEMP DA47-00243B
4. Check the operation of the defrost circuit, 10109W PROTECTOR;AW-
properly.
especially the defrost sensors, and bimetal PJT(F),BT-12
sensor table.
223 | P a g e
RFG297AB
RFG297AB
or Customer
Tests
Verify that all air
has been bled
from the system.
Verify the water
pressure meets
the minimum
requirements.
Heat Mold
produce a DA32-
Slow Ice value matches the measured value using the SENSOR TEMP DA97-07365A ASSY ICE MAKER
maximum of 5 10109W
conditions.
It takes about 48
refrigerator to
temperature
stabilize. During
this time, ice
production will
be slower.
Verify the ice
type setting is
either crushed or
obstructions.
cubed not, NO
ICE, make sure
No Ice value matches the measured value using the DA97-07365A ASSY ICE MAKER DA41-00538M ASSY PCB MAIN
the water supply
is on and all air
has been
connections.
removed from
the system.
224 | P a g e
RFG297AB
RFG297AB
or Customer
Tests
Make sure that
Ice type has been
set to cubes and
not crushed. Verify all the cube molds are smooth and have
no scratches or deposits.
Toggling between
cubed ice creates cubes may shatter upon harvest 10109W
broken cubes.
Freeze
continuously can
cause this effect.
Verify that all air

has been bled
from the system.
Verify the water

pressure meets
Wrong size cubes valve on top to 3. Force a harvest using the test button, and DA97-07827B ASSY VALVE WATER N/A N/A
installed the tray.
Cubes that sit in
the bucket too
long (weeks) will
evaporate slightly
reducing their
size.
225 | P a g e
RFG297AB
RFG297AB
or Customer
Tests

Remove the
crisper drawers
and check the
similar objects
properly.
that might be
blocking the
drain.
heater.
applicable).

bucket is pushed properly. Toggle between crush and cubed
you press the dispenser paddle. DA97-
No crushed Ice solenoid. MOTOR;AW2,115V/60 N/A N/A
2. Check for continuity and the drive signal to 05246G
HZ
226 | P a g e
RFG297AB
RFG297AB
or Customer
Tests
An occasional
two or three
degree variation
between the
displayed
temperature and
the compartment
temperature is
read at the door switches open. MOTOR BLDC;-
evaporator coil,
SENSOR TEMP DA31-00146H
,2950,-
the voltage level at the Main PC Board 10109W ,DC12V,150MA,-,-
Temperature compartment. (normal 3.4 - 3.9 Vdc). ,2.1W
used often, the especially the defrost sensors Verify the
might be colder
for a few hours
during and after
the Power Freeze
cycle. Normal
temperature
should return
after ~ 3 hours.
227 | P a g e
RFG297AB
RFG297AB
or Customer
Tests
An occasional
two or three
degree variation
between the
displayed
temperature and
the compartment
temperature is
normal. The
displayed
temperature is
read at the 1. Verify the damper assembly is opening and MOTOR BLDC;-
evaporator coil, closing properly. DA32- ,2950,-
Fridge Only not inside the SENSOR TEMP DA31-00146H
2. Check the refrigerant temperature sensor it 10109W ,DC12V,150MA,-,-
compartment. should read between 2.5 and 2.8 Vdc. ,2.1W
If Power Cool is
used often, the
temperature
might be colder
for a few hours
during and after
the Power Cool
cycle. Normal
temperature
should return
after ~ 3 hours.
Verify the Pantry MOTOR DC-

drawer is closing SENSOR TEMP DA31-00071G DAMPER;DC12V,
properly. MAX 60MA,AW
No water air has been 2. Check water switch closed for continuity DA97-07827B ASSY VALVE WATER N/A N/A
228 | P a g e
RFG297AB
RFG297AB
or Customer
Tests
Dispenser drips is purged from and at all the supply fittings DA62-01628A VALVE CHECK-FITTING N/A N/A
the system A one way guest valve might be required.
Make sure the

unit has been
turned on for at
on.
least 5 days.

any service.
outlet is receiving as well as the connections to the Display PCB. DA41-
proper AC Pay special attention to the connectors under 00538M
Voltage. the hinge cap.
Control Issues
verify that child ASSY COVER-PCB
No button operation lock is not DA97-06491A PANEL;AW2-PJT,-,-,-,- DA41-00538M ASSY PCB MAIN
enabled. ,-,-
ASSY COVER-PCB
Missing a display
N/A Check all the connections to the Display PCB. DA97-06491A PANEL;AW2-PJT,-,-,-,- N/A N/A
segment
,-,-
229 | P a g e
RFG297AB
RFG297AB
or Customer
Tests
The compressor
will run longer
when the
closed. DA32-
Runs too Long refrigerator is SENSOR TEMP DA41-00538M ASSY PCB MAIN
first installed or
restrictions.
after a long
power outage
working.

not in Demo sensors are feeding back the proper RELAY
mode. information to the Main PCB. DA32- PROTECTOR
(both temp bars 10109W O/L;4TM445PHBY
open.
scrolling up and 3. Check to make sure the Overload protector is Y-82,BK190
down) not open.
Compressor The unit will stop
and start during
normal
operation.
and overload protector. RELAY PROTECTOR
However, DA34-
Stops and starts 2. Make sure the refrigerant charge is proper. O/L;4TM445PHBYY- DA41-00538M ASSY PCB MAIN
stopping and 00004D
3. Make sure the condenser fan is moving air. 82,BK190
starting more
than once per 30
minutes indicates
a problem.

Visual
2.5 inches of 2. Check the refrigerant pipes for access into Visual inspection
clearance all the refrigerator cavity. required.
required.
230 | P a g e
RFG297AB
RFG297AB
or Customer
Tests
New units may
smell like plastic
for a few days.
The smell will go
plastic surfaces
with baking soda
in a warm water
solution.
New units may

smell like plastic
for a few days.
The smell will go
Other bad
cleaning the
required.
required.
plastic surfaces
with baking soda
in a warm water
solution.
If the door is
detected as open
for a long period
is turned off to back to the Main PCB in both closed and open SWITCH REED-
prevent excessive position. DA34-00043B ASS'Y;200VDC,0.5A,M N/A N/A
illuminate
heat .Close the 2. Make sure the thermal cutout connected to DCG-4 TYP
minutes for the
thermal cutout to
reset.
231 | P a g e
RFG297AB
RFG297AB
or Customer
Tests
This indicates the
door is open or
Check the door switches for proper continuity SWITCH REED-
the door sense
Beep or chime noise back to the Main PCB in both closed and open DA34-00043B ASS'Y;200VDC,0.5A,M N/A N/A
circuit is
position. DCG-4 TYP
detecting an
open door.
Make sure the

fridge is level and
drawers required.
blocking the
drains.
232 | P a g e
RFG297AB
RFG298AA
RFG298AA
Icemaker Type Both Fridge Type inverter Number of Evaporators 2
Project Name AW2 Compressor Type Both Coolselect Pantry or Mid-drawer Yes
or Customer
Tests
not in Demo moving air. Note: Fans do not turn with the DA31-00015C Cond. Fan Motor
Both Compartments mode. door switches open. DA32-10109W SENSOR TEMP
5. Verify the freezer Thermistor is reading DA31-00146B Cond. Fan Blade
OF - OF in the
in the lines.

seals. 10109W DA31-00146E Evap Fan Blade
233 | P a g e
RFG298AA
RFG298AA
or Customer
Tests

seals. 10109W DA31-00146E Evap Fan Blade

Make sure the
properly.

Make sure the the relays and the defrost heater(s).
doors are sealing 2. Verify the continuity of the bimetal and/or
properly. thermal fuse in the defrost circuit.
Freezer Only Make sure the DA47-00301D Thermo Bimetal
lower ice bucket especially the defrost sensors and bimetal
is installed elements. Verify the defrost heater is not
properly. turning off to early.
234 | P a g e
RFG298AA
RFG298AA
or Customer
Tests
Make sure the
properly.
Verify that all air

has been bled
from the system
Verify the water
pressure meets
the minimum
requirements
Heat Mold
Icemakers harvest 1. Check the air ducts near the icemakers for
(Flex Tray every
90 minutes) and DA32-
Slow Ice matches the measured value using the sensor SENSOR TEMP DA97-07365A ASSY ICE MAKER
Ice issues will produce a
table. A reading of 3.2 Vdc is expected in the
10109W
maximum of 5
pounds of Ice per upper unit and 3.7 Vdc in the lower unit.
conditions.
It takes about 48
hours for a new
refrigerator to
temperature
stabilize. During
this time, ice
production will be
slower.
235 | P a g e
RFG298AA
RFG298AA
or Customer
Tests
Verify the ice type
not NO ICE. Make 2. Check to make sure the Ice maker sensor value
No Ice sure the water matches the measured value using the sensor DA97-07365A ASSY ICE MAKER DA41-00620C ASSY PCB MAIN
supply is on and table. A reading of 3.2 Vdc is expected in the
all air has been upper unit and 3.7 Vdc in the lower unit.
removed from the 3. Check the wiring harness for poor connections.
system.
Make sure that

Ice type has been Verify all the cube molds are smooth and have no
set to cubes and scratches or deposits.
not crushed.
If the Ice is harvested too late (Ice too cold), the
Toggling between cubes may shatter upon harvest
crushed and DA32-
Shattered Cubes This is usually caused by a bad Icemaker SENSOR TEMP DA97-07365A ASSY ICE MAKER
broken cubes. temperature sensor (A reading of 3.2 Vdc is
expected in the upper unit and 3.7 Vdc in the
Using Power lower unit.)
Freeze
continuously can
cause this effect.
236 | P a g e
RFG298AA
RFG298AA
or Customer
Tests
Verify that all air
has been bled
from the system.
Verify the water

pressure meets
the tray is tray.
the bucket too
long (weeks) will
evaporate slightly
reducing their
size.

Remove the
crisper drawers
and check the
the catch pan.
Iced over evaporator drain and behind the evaporator cover N/A N/A
similar objects
properly
that might be
blocking the
drain.
heater.
applicable).
237 | P a g e
RFG298AA
RFG298AA
or Customer
Tests
Verify the Ice
all the way in properly. Toggle between crush and cubed ice
against the and listen for the sound of the solenoid as you
DA97-
No crushed Ice solenoid. press the dispenser paddle. Auger / Ice Bucket N/A N/A
05239M
of clumped ice.
An occasional two
or three degree
variation between
the displayed
temperature and
the compartment
temperature is
normal. The
DA31-00123A Evap Fan Motor
SENSOR TEMP
compartment. the voltage level at the Main PC Board (normal 10109W DA31-00146E Evap Fan Blade
used often the especially the defrost sensors, verify the
might be colder
for a few hours
during and after
the Power Freeze
cycle. Normal
temperature
should return
after ~ 3 hours.
238 | P a g e
RFG298AA
RFG298AA
or Customer
Tests
An occasional two
or three degree
variation between
the displayed
temperature and
the compartment
temperature is
normal. The
displayed
temperature is
read at the
closing properly. DA32- DA31-00123A Evap Fan Motor
compartment. 2. Check the refrigerant temperature sensor it 10109W DA31-00146E Evap Fan Blade
If Power Cool is
used often, the
temperature
might be colder
for a few hours
during and after
the Power Cool
cycle. Normal
temperature
should return
after ~ 3 hours.
Verify the Pantry

drawer is closing DA32-00006R SENSOR TEMP DA31-00071F Damper Motor
properly.
ASSY VALVE
WATER
239 | P a g e
RFG298AA
RFG298AA
or Customer
Tests
FITTING
Make sure the

unit has been
cold 2. Also make sure the refrigerator defrost heater
turned on for at
is not stuck on.
least 5 days.

service.
Dead DA41-00620C ASSY PCB MAIN N/A N/A
Voltage. hinge cap.
Verify that child

No button operation lock is not DA97-06521V Control PCB DA41-00620C ASSY PCB MAIN
enabled.
Missing a display
N/A Check all the connections to the Display PCB. DA97-06521V Control PCB N/A N/A
segment

DA32-
Runs too Long refrigerator is first closed. SENSOR TEMP DA41-00620C ASSY PCB MAIN
10109W

240 | P a g e
RFG298AA
RFG298AA
or Customer
Tests
open.
down) not open.
The unit will stop

and start during
Stops and starts stopping and 2. Make sure the refrigerant charge is proper. DA34-00004D Overload Protector DA41-00620C ASSY PCB MAIN
minutes indicates
a problem

Visual
required.
New units may

smell like plastic
for a few days.
The smell will go
Other cleaning the
melting plastic.
required.
required.
plastic surfaces
with baking soda
in a warm water
solution.
241 | P a g e
RFG298AA
RFG298AA
or Customer
Tests
New units may
smell like plastic
for a few days.
The smell will go
plastic surfaces
with baking soda
in a warm water
solution.
if the door is
detected as open
for a long period
of time the
lamp is turned off back to the Main PCB in both closed and open
Interior lights do not to prevent position. DA96-00398G ASSY PCB KIT LED N/A N/A
illuminate excessive heat, 2. Make sure the thermal cutout connected to
close the door the interior lighting is not permanently open.
and wait 10
minutes for the
thermal cutout to
reset
This indicates the

an open door.
242 | P a g e
RFG298AA
RFG298AA
or Customer
Tests
Make sure the
fridge is level and
drawers required.
blocking the
drains.
243 | P a g e
RFG298AA
RS2530B
RS2530B
Base Model RS2530B Full Model Numbers RS2530BBP/XAA, RS2530BSH/XAA, RS2530BWP/XAA TDM Valve No
Project Name AD Compressor Type Flex Coolselect Pantry or Mid-drawer No
or Customer Tests
Verify the unit is 3. Verify the condenser is providing heat transfer.
Both Compartments door switches open. DA32-10109W SENSOR TEMP DA97-01948A Evap fan motor
(both temp bars 5. Verify the freezer Thermistor is reading
scrolling up and between 3.5 and 4.3 volts DC at the main PCB.
down) 6. Verify the defrost circuit is not stuck on.
Connect test manifold gauges and verify no
No Cool leaks are present and there are no restrictions
in the lines.
1. Verify the damper is not stuck open.

3. Make sure evaporator fan is turning and
Freezer Only N/A DA32-10109W SENSOR TEMP DA90-02384D Damper Assy
moving air. Note: Fans do not turn with the
door switches open.
244 | P a g e
RS2530B
RS2530B
or Customer Tests
1. Verify the damper is not stuck closed.
2. Verify the fridge Thermistor is reading
Fridge Only N/A DA32-10109W SENSOR TEMP DA90-02384D Damper Assy

Both Compartments doors are sealing DA47-00154A Sheath Heater
properly. DA47-10160F Thermo Bimetal
properly.

Freezer Only doors are sealing DA47-00154A Sheath Heater
4. Check the operation of the defrost circuit, DA47-10160F Thermo Bimetal
properly.
245 | P a g e
RS2530B
RS2530B
or Customer Tests
Fridge Only N/A N/A N/A N/A N/A N/A
Verify that all air

has been bled
from the system.
Verify the water

pressure meets
the minimum
requirements.
Flex Tray
Slow Ice maximum of 5 DA97-02203G ASSY ICE MAKER DA41-00219K Main PCB
conditions.
It takes about 48
refrigerator to
temperature
stabilize. During
this time, ice
production will be
slower.
Verify the ice type

setting is either
crushed or cubed,
obstructions.
not NO ICE. Make
No Ice sure the water DA97-02203G ASSY ICE MAKER DA41-00219K Main PCB
supply is on and
all air has been
removed from the
system
246 | P a g e
RS2530B
RS2530B
or Customer Tests
Make sure that Ice
type has been set
to cubes and not
crushed.
Verify all the cube molds are smooth and have no
Toggling between
crushed and
cubed ice creates If the Ice is harvested too late (Ice too cold), the
Shattered Cubes broken cubes. cubes may shatter upon harvest DA32-10109W SENSOR TEMP DA97-02203G ASSY ICE MAKER
The twist harvest This is usually caused by a bad Icemaker

method will temperature sensor (normal reading 3.5 - 3.7
create broken Vdc).
cubes
occasionally.
There is no fix
here.
Verify that all air

has been bled
from the system.
Verify the water

pressure meets
Wrong size cubes tube from the fill 3. Force a harvest using the test button, and then DA62-00914B Water valve N/A N/A
the tray is tray.
the bucket too
long (weeks) will
evaporate slightly
reducing their
size.
247 | P a g e
RS2530B
RS2530B
or Customer Tests

back of the 2. Check for signs of air infiltration around the
Iced over evaporator compartment for drain and behind the evaporator cover. DA47-00154A Heater N/A N/A
plastic bags or 3. Verify the evaporator fan housing is installed
heater.
applicable).
Verify the Ice

No crushed Ice solenoid. press the dispenser paddle. DA97-02058P Ice bucket N/A N/A
of clumped ice.
248 | P a g e
RS2530B
RS2530B
or Customer Tests
An occasional two
or three degree
variation between
the displayed
temperature and
the compartment
temperature is
normal. The
Wrong Freezer Only not inside the 2. Check the sensor feedback line by measuring
DA32-10109W SENSOR TEMP N/A N/A
compartment. the voltage level at the Main PC Board (normal
might be colder
for a few hours
during and after
the Power Freeze
cycle. Normal
temperature
should return
after ~ 3 hours.
249 | P a g e
RS2530B
RS2530B
or Customer Tests
An occasional two
or three degree
variation between
the displayed
temperature and
the compartment
temperature is
normal. The
displayed
temperature is
read at the
Fridge Only DA32-10109W SENSOR TEMP DA90-02384D Damper Assy
compartment. 2. Check the refrigerant temperature sensor. It
If Power Cool is
used often, the
temperature
might be colder
for a few hours
during and after
the Power Cool
cycle. Normal
temperature
should return
after ~ 3 hours.
Coolselect Zone N/A N/A N/A N/A N/A N/A
1. Verify the wiring in the door hinge is firmly

Verify the water
connected.
valve is on and all
2. Check CN50 Pin 7 to Pin 10 with the water VALVE WATER-
No water air has been DA62-00914B DA97-04950J Dispenser Assy
switch closed for continuity. FITTING
3. Check the water valve voltage CN70 Pin 3 and
system.
Pin 1 (120VAC).
250 | P a g e
RS2530B
RS2530B
or Customer Tests
Make sure all air is Look for signs of air leakage at the water tank and ASSY CASE-
Dispenser drips purged from the DA62-01628A DA97-06317C WATER FILTER
FITTING
system. A one way guest valve might be required. TANK
Make sure the

unit has been
turned on for at
on.
least 5 days.

service.
Dead DA41-00219K Main PCB N/A N/A
Voltage. hinge cap.
Verify that child

Verify all the buttons are centered in the openings Dispenser Control
No button operation lock is not DA97-04321E DA41-00219K Main PCB
and none are off center. Panel
enabled.
Missing a display Dispenser Control

N/A Check all the connections to the Display PCB. DA97-04321E N/A N/A
segment Panel

closed.
Runs too Long refrigerator is first DA32-10109W SENSOR TEMP DA41-00219K Main PCB
restrictions.
long power 4. Check the defrost circuitry.
outage 5. Verify the Evaporator fan motor(s) are
working.
251 | P a g e
RS2530B
RS2530B
or Customer Tests
Verify the unit is
not in Demo
mode. Overload
Will not start 2. Make sure the Compressor Relay is not stuck DA32-10109W SENSOR TEMP DA34-10003S
(both temp bars Protector
open.
down) not open.
The unit will stop

and start during
Overload
Stops and starts stopping and 2. Make sure the refrigerant charge is proper. DA34-10003S DA41-00219K Main PCB
Protector
minutes indicates
a problem

Visual
required.
New units may

smell like plastic
for a few days.
The smell will go
Other cleaning the
melting plastic.
required.
required.
plastic surfaces
with baking soda
in a warm water
solution.
252 | P a g e
RS2530B
RS2530B
or Customer Tests
New units may
smell like plastic
for a few days.
with baking soda
in a warm water
solution.
if the door is
detected as open
for a long period
prevent excessive position. DA41-00519B PBA-LED LAMP N/A N/A
illuminate
minutes for the
thermal cutout to
reset
This indicates the

DA34-10110E Door switch R
Beep or chime noise the door sense back to the Main PCB in both closed and open N/A N/A
DA34-10120E Door switch F
an open door.
Make sure the

fridge is level and
drawers required.
similar objects 3. Look at the tape along the edge, it should be required.
blocking the
drains.
253 | P a g e
RS2530B
RS261MD
RS261MD
Base Model RS261MD Full Model Numbers RS261MDBP/XAA, RS261MDPN/XAA, RS261MDRS/XAA, RS261MDWP/XAA TDM Valve No
Project Name SSEDA Compressor Type Flex Coolselect Pantry or Mid-drawer No
or Customer Tests

MOTOR FAN-
Both Compartments door switches open. DA32-10109W SENSOR TEMP DA31-00146E
(both temp bars BLDC
scrolling up and between 3.5 and 4.3 volts DC at the main PCB.
No Cool leaks are present and there are no restrictions
in the lines.
1. Verify the damper is not stuck open

3. Make sure evaporator fan is turning and ASSY COVER
Freezer Only N/A DA32-10109W SENSOR TEMP DA97-08064A
moving air. Note: Fans do not turn with the DAMPER-REF
door switches open.
1. Verify the damper is not stuck closed. ASSY COVER

Fridge Only N/A 2. Verify the fridge Thermistor is reading DA32-10109W SENSOR TEMP DA97-08064A
DAMPER-REF
254 | P a g e
RS261MD
RS261MD
or Customer Tests

Both Compartments doors are sealing DA47-00311A Sheath Heater
properly. DA47-00301D Thermal Fuse
properly.
Frost Buildup 1. Access Forced Operation Mode and turn on
Freezer Only doors are sealing DA47-00311A Sheath Heater
4. Check the operation of the defrost circuit, DA47-00301D Thermal Fuse
properly.
turning off to early
Fridge Only N/A N/A N/A N/A N/A N/A
255 | P a g e
RS261MD
RS261MD
or Customer Tests
Verify that all air
has been bled
from the system.
Verify the water

pressure meets
the minimum
requirements
Flex Tray
Slow Ice maximum of 5 DA97-08059A DA41-00669A ASSY PCB MAIN
conditions.
It takes about 48
refrigerator to
temperature
stabilize. During
this time, ice
production will be
slower.
Verify the ice type

setting is either
crushed or cubed,
obstructions.
not NO ICE Make
No Ice sure the water DA97-08059A DA41-00669A ASSY PCB MAIN
supply is on and
all air has been
removed from the
system.
256 | P a g e
RS261MD
RS261MD
or Customer Tests
Make sure that Ice
type has been set
to cubes and not
Toggling between
crushed and If the Ice is harvested too late (Ice too cold), the
ASSY ICE MAKER-
Shattered Cubes cubed ice creates cubes may shatter upon harvest. DA32-10109W SENSOR TEMP DA97-08059A
MECH
broken cubes.
The twist harvest temperature sensor (normal reading 3.5 - 3.7
method will create Vdc).
broken cubes
occasionally there
is no fix here.
Verify that all air

has been bled
from the system.
Verify the water

pressure meets
the tray is tray.
the bucket too
long (weeks) will
evaporate slightly
reducing their
size.
257 | P a g e
RS261MD
RS261MD
or Customer Tests
DA61-03502A
FIXER-EVAP REF
heater.
applicable).
Verify the Ice

No crushed Ice solenoid. press the dispenser paddle. DA97-08223A Ice tray N/A N/A
of clumped ice.
258 | P a g e
RS261MD
RS261MD
or Customer Tests
An occasional two
or three degree
variation between
the displayed
temperature and
the compartment
temperature is
normal. The
not inside the 2. Check the sensor feedback line by measuring
Freezer Only DA32-10109W SENSOR TEMP N/A N/A
3.4 - 3.9 Vdc).
might be colder
Wrong for a few hours
Temperature during and after
the Power Freeze
cycle. Normal
temperature
should return
after ~ 3 hours.
An occasional two
or three degree
variation between
the displayed
temperature and 1. Verify the damper assembly is opening and
the compartment closing properly. ASSY COVER
Fridge Only DA32-10109W SENSOR TEMP DA97-08064A
temperature is 2. Check the refrigerant temperature sensor. It DAMPER-REF
normal. The should read between 2.5 and 2.8 Vdc.
displayed
temperature is
read at the
evaporator coil,
259 | P a g e
RS261MD
RS261MD
or Customer Tests
not inside the
compartment.
If Power Cool is
used often, the
temperature
might be colder
for a few hours
during and after
the Power Cool
cycle. Normal
temperature
should return
after ~ 3 hours.
Coolselect Zone N/A N/A N/A N/A N/A N/A
1. Verify the wiring in the door hinge is firmly

Verify the water
connected.
valve is on and all
2. Check CN50 Pin 7 to Pin 10 with the water VALVE WATER- ASSY CASE-LEVER
No water air has been DA62-02360B DA97-08119B
switch closed for continuity. 2WAY DISPENSER
purged from the
3. Check the water valve voltage CN70 Pin 3 and
system.
Pin 1 (120VAC).
VALVE CHECK-
Water Issues Dispenser drips purged from the at all the supply fittings DA62-01628A
FITTING
DA97-08043A WATER FILTER
system. A one way guest valve might be required TANK
Make sure the

unit has been
turned on for at
on.
least 5 days.

Control Issues Blinking segment segment that is blinking before attempting any
service.
260 | P a g e
RS261MD
RS261MD
or Customer Tests
Voltage. hinge cap.
Verify that child

No button operation lock is not DA97-08118D Cover assembly DA41-00669A ASSY PCB MAIN
enabled.
Missing a display
N/A Check all the connections to the Display PCB. DA97-08118D Cover assembly N/A N/A
segment

The compressor
will run longer
when the
closed.
Runs too Long refrigerator is first DA32-10109W SENSOR TEMP DA41-00669A Main PCB
restrictions.
long power
outage.
working.

Verify the unit is
not in Demo
Compressor Will not start
mode.
2. Make sure the Compressor Relay is not stuck DA32-10109W SENSOR TEMP DA35-00008X
Overload
(both temp bars Protector
open.
down)
not open.
The unit will stop

and start during
Overload
Stops and starts stopping and 2. Make sure the refrigerant charge is proper. DA35-00008X DA41-00669A Main PCB
Protector
minutes indicates
a problem.
261 | P a g e
RS261MD
RS261MD
or Customer Tests
Visual
required.
New units may

smell like plastic
for a few days.
The smell will go
plastic surfaces
with baking soda
in a warm water
solution.
New units may

smell like plastic
for a few days.
Other bad
you can try
inspection
required.
N/A N/A
plastic surfaces
with baking soda
in a warm water
solution.
If the door is
detected as open
for a long period
illuminate
minutes for the
thermal cutout to
reset
262 | P a g e
RS261MD
RS261MD
or Customer Tests
This indicates the
Beep or chime noise the door sense back to the Main PCB in both closed and open DA34-00043C Reed switch N/A N/A
an open door.
Make sure the

fridge is level and
drawers required.
blocking the
drains.
263 | P a g e
RS261MD
RS263TD
RS263TD
Base Model RS263TD Full Model Numbers RS263TDBP/XAA, RS263TDPN/XAA, RS263TDRS/XAA, RS263TDWP/XAA TDM Valve No
Project Name SSEDA Compressor Type Flex Coolselect Pantry or Mid-drawer No
Common
Most Likely Most Likely 2nd Most Likely 2nd Most Likely
Part Part Description Part Part Description
or Customer Tests
ASSY SUPPORT- MOTOR FAN-
CIRCUIT BLDC;DREP5020L
Both Compartments door switches open. DA97-07824A DA31-00146E
(both temp bars MOTOR;AW- B,BLDC
scrolling up and SEM(INVERT MOTOR,0.2
in the lines.

MOTOR FAN-
Check the door BLDC;DREP5020L
Freezer Only 2. Verify the freezer Thermistor is reading DA32-10109W SENSOR TEMP DA31-00146E
seals. B,BLDC
MOTOR,0.2
264 | P a g e
RS263TD
RS263TD
Common
or Customer Tests
1.Verify the evaporator fan is moving air (Note:
the fans do not run with the doors open) MOTOR FAN-
Check the door BLDC;DREP5020L
Fridge Only Verify the fridge Thermistor is reading between DA32-10109W SENSOR TEMP DA31-00146E
seals. B,BLDC
MOTOR,0.2
Check the wiring harness for poor connections

3. Check the wiring harness for poor connections. THERMO FUSE-
Make sure the SENSOR TEMP ASSY;
Both Compartments doors are sealing DA32-10109W DA47-00301B
properly. Thermal Fuse HERMES,120V/25
properly.
5. Check the operation of the defrost circuit, 0V,15A/10

thermal fuse in the defrost circuit. THERMO FUSE-
Make sure the SENSOR TEMP ASSY;
Freezer Only doors are sealing DA32-10109W DA47-00301B
4. Check the operation of the defrost circuit, Thermal Fuse HERMES,120V/25
properly.
especially the defrost sensors, and bimetal 0V,15A/10
265 | P a g e
RS263TD
RS263TD
Common
or Customer Tests
Make sure the
Fridge Only doors are sealing N/A N/A N/A N/A
properly.
Verify that all air

has been bled
from the system.
Verify the water
pressure meets
the minimum
requirements.
Heat Mold
Slow Ice DA97-08059A DA41-00670B ASSY PCB MAIN
Ice issues maximum of 5 matches the measured value using the sensor MECH
conditions.
It takes about 48
hours for a new
refrigerator to
temperature
stabilize. During
this time, ice
production will be
slower.
266 | P a g e
RS263TD
RS263TD
Common
or Customer Tests
Verify the ice type
setting is either
crushed or cubed,
obstructions
not NO ICE. Make
No Ice sure the water DA41-00670B ASSY PCB MAIN
supply is on and
all air has been
removed from the
system. DA97-08059A
Make sure that Ice

type has been set
to cubes and not
Toggling between
crushed and If the Ice is harvested too late (Ice too cold), the ASSY ICE MAKER-
Shattered Cubes DA32-10109W SENSOR TEMP DA97-08059A
broken cubes.
Freeze
continuously can
cause this effect.
267 | P a g e
RS263TD
RS263TD
Common
or Customer Tests
Verify that all air
has been bled
from the system.
Verify the water

pressure meets
the tray is tray.
the bucket too
long (weeks) will
evaporate slightly
reducing their
size.

DA61-03502A
FIXER-EVAP REF
heater.
applicable).
268 | P a g e
RS263TD
RS263TD
Common
or Customer Tests
Verify the Ice Verify the auger solenoid is functioning properly.
bucket is pushed Toggle between crush and cubed ice and listen for
all the way in the sound of the solenoid as you press the MOTOR GEARED-
against the dispenser paddle. AUGER;
No crushed Ice solenoid. DA31-00105K N/A N/A
Check for continuity and the drive signal to ISG3240SSI-
Make sure the engage the solenoid. 1,1.8,127K
bucket is not full
of clumped ice. Check the wiring harness for poor connections.
An occasional two
or three degree
variation between
the displayed
temperature and
the compartment
temperature is
normal. The
evaporator coil, open. MOTOR FAN-
DA32-10109W SENSOR TEMP DA31-00146E
BLDC;DREP5020L
compartment. the voltage level at the Main PC Board (normal B,BLDC
Temperature 3.4 - 3.9 Vdc). MOTOR,0.2
might be colder
for a few hours
during and after
the Power Freeze
cycle. Normal
temperature
should return
after ~ 3 hours.
269 | P a g e
RS263TD
RS263TD
Common
or Customer Tests
An occasional two
or three degree
variation between
the displayed
temperature and
the compartment
temperature is
normal. The
displayed
temperature is
read at the
evaporator coil, 1. Verify the damper assembly is opening and MOTOR FAN-
not inside the closing properly. BLDC;DREP5020L
Fridge Only DA32-10109W SENSOR TEMP DA31-00146E
compartment. 2. Check the refrigerant temperature sensor. It B,BLDC
should read between 2.5 and 2.8 Vdc. MOTOR,0.2
If Power Cool is
used often, the
temperature
might be colder
for a few hours
during and after
the Power Cool
cycle. Normal
temperature
should return
after ~ 3 hours.

Zone
valve is on and all connected. ASSY CASE-LEVER
VALVE WATER-
No water air has been 2. Check the water switch closed for continuity. DA62-02360B DA97-08119A DISPENSER;SSED
2WAY
A,HIT/VALU
270 | P a g e
RS263TD
RS263TD
Common
or Customer Tests
Dispenser drips purged from the DA62-01628A N/A WATER FILTER
FITTING
system. A one way guest valve might be required TANK
Make sure the

unit has been
turned on for at
on.
least 5 days.

service.
Voltage. hinge cap.
Control Issues
Verify that child SWITCH REED-
Verify all the buttons are centered in the openings ASS'Y;
No button operation lock is not DA34-00043B DA41-00670B ASSY PCB MAIN
enabled. 200VDC,1.5A,-
SWITCH REED-
Missing a display ASS'Y;
N/A Check all the connections to the Display PCB. DA34-00043B N/A N/A
segment
200VDC,1.5A,-

The compressor information to the Main PCB.
will run longer 2. Make sure the Compressor Relay is not stuck
when it is first closed.
Runs too Long DA32-10109W SENSOR TEMP DA41-00670B Main PCB
working.
271 | P a g e
RS263TD
RS263TD
Common
or Customer Tests
not in Demo sensors are feeding back the proper RELAY
mode. information to the Main PCB. PROTECTOR O/L;
Will not start 2. Make sure the Compressor Relay is not stuck DA32-10109W SENSOR TEMP DA34-00004D
(both temp bars open. 4TM445PHBYY-
scrolling up and 3. Check to make sure the Overload protector is 82,BK190
down) not open.
The unit will stop

and start during
normal operation. 1. Check the compressor relay, startup capacitor, RELAY
However, and overload protector. PROTECTOR O/L;
Stops and starts stopping and 2. Make sure the refrigerant charge is proper. DA34-00004D DA41-00670B Main PCB
starting more than 3. Make sure the condenser fan is moving air. 4TM445PHBYY-
once per 30 4. Verify the AC voltage to the unit. 82,BK190
minutes indicates
a problem

Visual
required.
New units may

smell like plastic
for a few days.
The smell will go
Other cleaning the
melting plastic.
required.
required.
plastic surfaces
with baking soda
in a warm water
solution.
272 | P a g e
RS263TD
RS263TD
Common
or Customer Tests
New units may
smell like plastic
for a few days.
The smell will go
plastic surfaces
with baking soda
in a warm water
solution.
If the door is
detected as open
for a long period
is turned off to back to the Main PCB in both closed and open SWITCH REED-
Interior lights do not ASS'Y;
prevent excessive position. DA34-00043C N/A N/A
illuminate
heat. Close the 2. Make sure the thermal cutout connected to 200VDC,1.5A,-
minutes for the
thermal cutout to
reset.
This indicates the

door is open or Check the door switches for proper continuity SWITCH REED-
Beep or chime noise the door sense back to the Main PCB in both closed and open DA34-00043C ASS'Y; N/A N/A
circuit is detecting position. 200VDC,1.5A,-
an open door.
273 | P a g e
RS263TD
RS263TD
Common
or Customer Tests
Make sure the
fridge is level and
drawers required.
blocking the
drains.
274 | P a g e
RS263TD
RS265TD
RS265TD
Project Name SSEDA Compressor Type heat mold Coolselect Pantry or Mid-drawer No
or Customer Tests
Verify the unit is 4. Make sure evaporator fan is turning and MOTOR DC-BOX
not in Demo moving air. Note: Fans do not turn with the FAN;-,2400,-
Both Compartments mode. door switches open. DA31-00070D DA32-10109W SENSOR TEMP
,12,0.07A,-,-,1
between 3.5 and 4.3 volts DC at the main PCB. Cond. Fan Blade
display
in the lines.

the fans do not run with the doors open). MOTOR DC-BOX
Check the door
Freezer Only 2. Verify the freezer Thermistor is reading DA32-10109W SENSOR TEMP DA31-00070D FAN;-,2400,-
seals.
between 3.5 and 4.0 volts DC at the main PCB. ,12,0.07A,-,-,1
275 | P a g e
RS265TD
RS265TD
or Customer Tests

Check the door
Fridge Only 2. Verify the fridge Thermistor is reading DA32-10109W SENSOR TEMP DA31-00070D FAN;-,2400,-
seals.

Make sure the THERMO FUSE-
Both Compartments doors are sealing DA32-10109W DA47-00301B ASSY;HERMES,12
properly. TEMP
properly. 0V/250V,15A/10

Freezer Only doors are sealing DA32-10109W DA47-00301B ASSY;HERMES,12
276 | P a g e
RS265TD
RS265TD
or Customer Tests
Fridge Only doors are sealing DA32-10109W DA47-00301B ASSY;HERMES,12
Verify that all air

has been bled
from the system.
Verify the water
pressure meets
the minimum
requirements.
Heat Mold
Slow Ice DA32-10109W SENSOR TEMP DA97-07549B ASSY ICE MAKER
day in optimum
conditions.
It takes about 48
hours for a new
refrigerator to
temperature
stabilize. During
this time, ice
production will be
slower.
277 | P a g e
RS265TD
RS265TD
or Customer Tests
Verify the ice type
setting is either
crushed or cubed,
obstructions.
not NO ICE. Make
No Ice sure the water DA97-07549B ASSY ICE MAKER DA41-00670C ASSY PCB MAIN
supply is on and
all air has been
removed from the
system.
Make sure that Ice

type has been set
to cubes and not
Toggling between
crushed and If the Ice is harvested to late (Ice too cold), the
Shattered Cubes DA32-10109W SENSOR TEMP DA97-07549B ASSY ICE MAKER
cubed ice creates cubes may shatter upon harvest.
broken cubes.
Freeze
continuously can
cause this effect.
278 | P a g e
RS265TD
RS265TD
or Customer Tests
Verify that all air
has been bled
from the system.
Verify the water

pressure meets
the tray is tray.
the bucket too
long (weeks) will
evaporate slightly
reducing their
size.

DA61-03502A
FIXER-EVAP REF
heater.
applicable).
279 | P a g e
RS265TD
RS265TD
or Customer Tests
Verify the Ice
against the and listen for the sound of the solenoid as you ASSY CASE-AUGER
No crushed Ice solenoid. press the dispenser paddle. DA97-11095B MOTOR;GUGGEN N/A N/A
2. Check for continuity and the drive signal to HEIM(EXP),CO
of clumped ice.
An occasional two
or three degree
variation between
the displayed
temperature and
the compartment
temperature is
normal. The
MOTOR DC-BOX
DA32-10109W SENSOR TEMP DA31-00070D FAN;-,2400,-
,12,0.07A,-,-,1
might be colder
for a few hours
during and after
the Power Freeze
cycle. Normal
temperature
should return
after ~ 3 hours.
280 | P a g e
RS265TD
RS265TD
or Customer Tests
An occasional two
or three degree
variation between
the displayed
temperature and
the compartment
temperature is
normal. The
displayed
temperature is
read at the
MOTOR DC-BOX
Fridge Only DA32-10109W SENSOR TEMP DA31-00070D FAN;-,2400,-
,12,0.07A,-,-,1
If Power Cool is
used often, the
temperature
might be colder
for a few hours
during and after
the Power Cool
cycle. Normal
temperature
should return
after ~ 3 hours.

N/A N/A N/A SENSOR TEMP N/A Damper Motor
Zone
ASSY VALVE
No water air has been 2. Check the water switch closed for continuity. DA97-07827B N/A N/A
WATER
281 | P a g e
RS265TD
RS265TD
or Customer Tests
Look for signs of air leakage at the water tank and
Dispenser drips DA62-01628A N/A N/A
FITTING
A one way guest valve might be required.
Make sure the

unit has been
turned on for at
on.
least 5 days.

service.
Dead DA41-00670C ASSY PCB MAIN N/A N/A
Voltage. hinge cap.
Control Issues ASSY COVER-PCB
Verify that child PANEL;
No button operation lock is not DA97-07852A DA41-00670C ASSY PCB MAIN
and none are off center. AW-
enabled.
SEM(INVERTER)
ASSY COVER-PCB
Missing a display PANEL;
N/A Check all the connections to the Display PCB. DA97-07852A N/A N/A
segment AW-
SEM(INVERTER)
282 | P a g e
RS265TD
RS265TD
or Customer Tests
The compressor
will run longer
when the
closed.
Runs too Long refrigerator is first DA32-10109W SENSOR TEMP DA41-00670C ASSY PCB MAIN
restrictions.
long power
outage.
working.

RELAY
PROTECTOR
(both temp bars O/L;4TM445PHB
open.
down)
Compressor not open.
The unit will stop

and start during
RELAY
PROTECTOR
Stops and starts stopping and 2. Make sure the refrigerant charge is proper. DA34-00004D DA41-00670C ASSY PCB MAIN
O/L;4TM445PHBY
Y-82,BK190
minutes indicates
a problem.

Visual
required.
283 | P a g e
RS265TD
RS265TD
or Customer Tests
New units may
smell like plastic
for a few days The
smell will go away.
Visual
However, you can Check the fans and compressor for signs of Visual inspection
try cleaning the melting plastic. required.
required.
plastic surfaces
with baking soda
in a warm water
solution.
New units may

smell like plastic
for a few days The
Visual
Water tastes or smells However, you can melting plastic. Visual inspection
inspection N/A N/A
bad try cleaning the 2. Check the water fittings to make sure the required.
required.
with baking soda
Other in a warm water
solution.
If the door is
detected as open
for a long period
of time. the lamp 1. Check the door switches for proper continuity
SWITCH DOOR-
Interior lights do not INTERLOCK;2
illuminate BUTTON,125V/25
0V
minutes for the
thermal cutout to
reset.
This indicates the SWITCH DOOR-

INTERLOCK;2
Beep or chime noise the door sense back to the Main PCB in both closed and open DA34-00051B N/A N/A
BUTTON,125V/25
0V
an open door.
284 | P a g e
RS265TD
RS265TD
or Customer Tests
Make sure the
fridge is level and
drawers required.
blocking the
drains.
285 | P a g e
RS265TD
RS267TD
RS267TD
Project Name SSEDA Compressor Type heat mold Coolselect Pantry or Mid-drawer Yes
or Customer Tests
Verify the unit is 4. Make sure evaporator fan is turning and MOTOR FAN-
not in Demo moving air. Note: Fans do not turn with the BLDC;DREP5020LB,
Both Compartments mode. door switches open. DA31-00146E DA32-10109W SENSOR TEMP
BLDC MOTOR,0.2
between 3.5 and 4.3 volts DC at the main PCB. Cond. Fan Blade
display
in the lines.

Check the door
Freezer Only 2. Verify the freezer Thermistor is reading DA32-10109W SENSOR TEMP DA31-00070D FAN;-,2400,-
seals.
286 | P a g e
RS267TD
RS267TD
or Customer Tests

the fans do not run with the doors open) MOTOR DC-BOX
Check the door
Fridge Only 2. Verify the fridge Thermistor is reading DA32-10109W SENSOR TEMP DA31-00070D FAN;-,2400,-
seals.

Both Compartments doors are sealing DA32-10109W DA47-00301B ASSY;HERMES,12
properly. TEMP

Freezer Only doors are sealing DA32-10109W DA47-00301B ASSY;HERMES,12
287 | P a g e
RS267TD
RS267TD
or Customer Tests
Fridge Only doors are sealing DA32-10109W DA47-00301B ASSY;HERMES,12
Verify that all air

has been bled
from the system.
Verify the water

pressure meets
the minimum
requirements.
Heat Mold
Slow Ice DA32-10109W SENSOR TEMP DA97-07549B ASSY ICE MAKER
day in optimum
conditions.
It takes about 48
hours for a new
refrigerator to
temperature
stabilize. During
this time, ice
production will be
slower.
288 | P a g e
RS267TD
RS267TD
or Customer Tests
Verify the ice type
setting is either
crushed or cubed,
obstructions.
not NO ICE. Make
No Ice sure the water DA97-07549B ASSY ICE MAKER DA41-00670A ASSY PCB MAIN
supply is on and
all air has been
removed from the
system.
Make sure that Ice

type has been set
to cubes and not
Toggling between
crushed and If the Ice is harvested to late (Ice too cold), the
Shattered Cubes DA32-10109W SENSOR TEMP DA97-07549B ASSY ICE MAKER
cubed ice creates cubes may shatter upon harvest
broken cubes.
Freeze
continuously can
cause this effect.
289 | P a g e
RS267TD
RS267TD
or Customer Tests
Verify that all air
has been bled
from the system.
Verify the water

pressure meets
the tray is tray.
the bucket too
long (weeks) will
evaporate slightly
reducing their
size.

DA61-03502A
FIXER-EVAP REF
heater.
applicable).
290 | P a g e
RS267TD
RS267TD
or Customer Tests
Verify the Ice
No crushed Ice solenoid. press the dispenser paddle Auger / Ice Bucket N/A N/A
of clumped ice.
An occasional two
or three degree
variation between
the displayed
temperature and
the compartment
temperature is
normal. The
MOTOR DC-BOX
DA32-10109W SENSOR TEMP DA31-00070D FAN;-,2400,-
,12,0.07A,-,-,1
might be colder
for a few hours
during and after
the Power Freeze
cycle. Normal
temperature
should return
after ~ 3 hours.
291 | P a g e
RS267TD
RS267TD
or Customer Tests
An occasional two
or three degree
variation between
the displayed
temperature and
the compartment
temperature is
normal. The
displayed
temperature is
read at the
MOTOR DC-BOX
Fridge Only DA32-10109W SENSOR TEMP DA31-00070D FAN;-,2400,-
,12,0.07A,-,-,1
If Power Cool is
used often, the
temperature
might be colder
for a few hours
during and after
the Power Cool
cycle. Normal
temperature
should return
after ~ 3 hours.
Verify the Pantry

drawer is closing N/A N/A N/A N/A N/A
Zone
properly.
Verify the wiring in the door hinge is firmly

Verify the water
connected.
valve is on and all
ASSY VALVE
No water air has been Check water switch closed for continuity. DA97-07827B N/A N/A
WATER
Check the water valve voltage. It should read 120V
system.
AC valve open and 0 VAC valve closed.
292 | P a g e
RS267TD
RS267TD
or Customer Tests
Make sure all air is look for signs of air leakage at the water tank and
FITTING
Make sure the

unit has been
between 34 and 41 degrees.
Dispensed water is not cold plugged in and N/A N/A N/A N/A
2. Also make sure the defrost heater is not stuck
turned on for at
on.
least 5 days.

service.

No button operation lock is not DA97-07852A PANEL;AW- DA41-00670A ASSY PCB MAIN
enabled. SEM(INVERTER)
ASSY COVER-PCB
Missing a display segment N/A Check all the connections to the Display PCB. DA97-07852A PANEL;AW- N/A N/A
SEM(INVERTER)

The compressor
will run longer
when the
closed.
Runs too Long refrigerator is first DA32-10109W SENSOR TEMP DA41-00670A ASSY PCB MAIN
restrictions.
long power
outage
working.
293 | P a g e
RS267TD
RS267TD
or Customer Tests
RELAY
PROTECTOR
(both temp bars O/L;4TM445PHB
open.
down) not open.
The unit will stop
and start during
RELAY
PROTECTOR
Stops and starts stopping and 2. Make sure the refrigerant charge is proper. DA34-00004D DA41-00670A ASSY PCB MAIN
O/L;4TM445PHBY
Y-82,BK190
minutes indicates
a problem.

Visual
required.
New units may

smell like plastic
for a few days.
The smell. will go
Other cleaning the
melting plastic.
required.
required.
plastic surfaces
with baking soda
in a warm water
solution.
294 | P a g e
RS267TD
RS267TD
or Customer Tests
New units may
smell like plastic
for a few days.
The smell. will go
melting plastic. Visual inspection
Water tastes or smells bad you can try inspection N/A N/A
2. Check the water fittings to make sure the required.
plastic surfaces
with baking soda
in a warm water
solution.
if the door is
detected as open
for a long period
SWITCH DOOR-
Interior lights do not INTERLOCK;2
illuminate BUTTON,125V/25
0V
minutes for the
thermal cutout to
reset
This indicates the

SWITCH DOOR-
INTERLOCK;2
Beep or chime noise the door sense back to the Main PCB in both closed and open DA34-00051B N/A N/A
BUTTON,125V/25
0V
an open door.
295 | P a g e
RS267TD
RS267TD
or Customer Tests
Make sure the
fridge is level and
drawers required.
blocking the
drains.
296 | P a g e
RS267TD
RS275AC
RS275AC
Base Model RS275AC Full Model Numbers RS275ACBP/XAA, RS275ACPN/XAA, RS275ACRS/XAA, RS275ACWP/XAA TDM Valve No
Icemaker Type flex Fridge Type fixed Number of Evaporators 2
Project Name A-TOP Compressor Type flex Coolselect Pantry or Mid-drawer No
Common Most Likely Most Likely Part 2nd Most Likely 2nd Most
Major Symptom Sub Symptom Customer Errors Troubleshooting Steps Part Description Part Likely Part
operation mode.
not in Demo air. Note: Fans do not turn with the door
mode. ASSY SUPPORT- SENSOR
Both Compartments switches open. DA97-01283M DA32-10109W
CIRCUIT MOTOR TEMP
No Cool lines.

Check the door
Freezer Only 2. Verify the freezer Thermistor is reading between DA32-10109W SENSOR TEMP DA61-00417A CASE MOTOR
seals.

Check the door
Fridge Only 2. Verify the fridge Thermistor is reading between DA32-10109W SENSOR TEMP DA61-00417A CASE MOTOR
seals.
297 | P a g e
RS275AC
RS275AC
Make sure the
Both Compartments doors are sealing DA32-10109W DA34-10003S Protector
properly. TEMP
properly.
off to early.
Frost Buildup (normal 3.6- 3.9Vdc).

Make sure the
Freezer Only doors are sealing DA32-10109W DA34-10003S Protector
properly.
off to early.
298 | P a g e
RS275AC
RS275AC
Make sure the
Fridge Only doors are sealing DA32-10109W DA34-10003S Protector
properly.
off to early.
Verify that all air

has been bled
from the system.
Verify the water
pressure meets
the minimum
requirements.
Heat Mold
Slow Ice DA32-10109W SENSOR TEMP DA97-02203G
Ice issues maximum of 5 matches the measured value using the sensor MAKER
conditions.
It takes about 48
hours for a new
refrigerator to
temperature
stabilize. During
this time, ice
production will be
slower.
299 | P a g e
RS275AC
RS275AC
Verify the ice type
setting is either
crushed or cubed,
obstructions.
not NO ICE. Make
2. Check to make sure the Ice maker sensor value ASSY PCB
No Ice sure the water DA97-02203G ASSY ICE MAKER DA41-00546B
matches the measured value using the sensor MAIN
air has been
removed from the
system.
Make sure that Ice

type has been set
to cubes and not Verify all the cube molds are smooth and have no
crushed. scratches or deposits.
Toggling between If the Ice is harvested to late (Ice too cold), the cubes
crushed and cubed may shatter upon harvest. ASSY ICE
Shattered Cubes DA32-10109W SENSOR TEMP DA97-02203G
ice creates broken MAKER
cubes. This is usually caused by a bad Icemaker
Using Power
Freeze
continuously can
cause this effect.
300 | P a g e
RS275AC
RS275AC
Verify that all air
has been bled
from the system.
Verify the water

pressure meets
2. If it is frozen check, the Fill Tube heater (where
Verify the Ice Fill applicable). VALVE WATER-
3. Force a harvest using the test button, and then FITTING
Cubes that sit in
the bucket too
long (weeks) will
evaporate slightly

and check the back and pass the melted water into the catch pan.
of the 2. Check for signs of air infiltration around the drain PLATE-DRAIN
DA61-03502A
Iced over evaporator compartment for and behind the evaporator cover. INS EVAP, REF N/A N/A
FIXER-EVAP REF
similar objects that properly.
applicable).
301 | P a g e
RS275AC
RS275AC
Verify the Ice
bucket is pushed 1. Verify the auger solenoid is functioning properly.
all the way in Toggle between crush and cubed ice and listen
against the for the sound of the solenoid as you press the DA61-03502A
No crushed Ice solenoid. dispenser paddle Auger / Ice Bucket N/A N/A
2. Check for continuity and the drive signal to DA61-03585A
clumped ice.
An occasional two
or three degree
variation between
the displayed
temperature and
the compartment
temperature is
normal. The
read at the Fans do not turn with the door switches open
Wrong Freezer Only not inside the voltage level at the Main PC Board (normal 3.4 - DA32-10109W SENSOR TEMP DA61-00417A CASE MOTOR
compartment.
be colder for a few
hours during and
after the Power
Freeze cycle.
Normal
temperature
should return after
~ 3 hours.
302 | P a g e
RS275AC
RS275AC
An occasional two
or three degree
variation between
the displayed
temperature and
the compartment
temperature is
normal. The
displayed
temperature is
Fridge Only not inside the DA32-10109W SENSOR TEMP DA61-00417A CASE MOTOR
If Power Cool is
used often the
temperature might
be colder for a few
hours during and
after the Power
Cool cycle. Normal
temperature
should return after
~ 3 hours.

Zone
ASSY VALVE
No water air has been 2. Check water switch closed for continuity N/A N/A
WATER
purged from the 3. Check the water valve voltage. It should read
Water Issues
all the supply fittings VALVE CHECK-
FITTING
303 | P a g e
RS275AC
RS275AC
Make sure the unit
for at least 5 days.

N/A

Make sure the
well as the connections to the Display PCB. Pay
Dead outlet is receiving DA41-00546B ASSY PCB MAIN N/A N/A
special attention to the connectors under the hinge
proper AC Voltage.
cap.
Control Issues Verify that child
Verify all the buttons are centered in the openings ASSY COVER- ASSY PCB
No button operation lock is not DA97-06311F DA41-00546B
and none are off center. DISPENSER MAIN
enabled.
ASSY COVER-
Missing a display segment N/A Check all the connections to the Display PCB. DA97-06311F N/A N/A
DISPENSER

The compressor
to the Main PCB.
will run longer
when the ASSY PCB
Runs too Long closed. DA32-10109W SENSOR TEMP DA41-00546B
MAIN
restrictions.
long power outage
304 | P a g e
RS275AC
RS275AC
Will not start 2. Make sure the Compressor Relay is not stuck DA32-10109W SENSOR TEMP DA35-00008X PROTECTOR
down) open.
The unit will stop

and start during
RELAY ASSY PCB
Stops and starts stopping and 2. Make sure the refrigerant charge is proper. DA35-00008X DA41-00546B
PROTECTOR O/L MAIN
minutes indicates
a problem.

Make sure the unit
to the base plate.
has at least 2.5 Visual
Loud operation inches of clearance inspection N/A N/A
refrigerator cavity. required.
all around for required.
airflow.
obstruction.
New units may

smell like plastic
for a few days. The
smell will go away.
Visual
However, you can Check the fans and compressor for signs of melting Visual inspection
required.
required.
plastic surfaces
with baking soda
in a warm water
solution.
305 | P a g e
RS275AC
RS277AC
New units may
smell like plastic
for a few days. The
Visual
However, you can melting plastic. Visual inspection
Water tastes or smells bad inspection N/A N/A
try cleaning the 2. Check the water fittings to make sure the water required.
required.
with baking soda
in a warm water
solution.
If the door is
detected as open
prevent excessive position. DA34-10110E SWITCH DOOR-R N/A N/A
illuminate
minutes for the
thermal cutout to
reset.
This indicates the

door is open or the
Beep or chime noise door sense circuit DA34-10110E SWITCH DOOR-R N/A N/A
is detecting an
open door.
Make sure the

fridge is level and
check the back of
especially at the bottom. Visual
2. Check the metal plate behind the evap. cover. inspection N/A N/A
drawers for plastic bags or required.
3. Look at the tape along the edge, it should be required.
smooth.
might be blocking
the drains.
306 | P a g e
RS277AC
RS277AC
RS277AC
Base Model RS277AC Full Model Numbers RS277ACBP/XAA, RS277ACPN/XAA, RS277ACRS/XAA, RS277ACWP/XAA TDM Valve No
Icemaker Type flex Fridge Type fixed Number of Evaporators 2
Project Name A-TOP Compressor Type flex Coolselect Pantry or Mid-drawer Yes
or Customer
Tests
transfer.
Verify the unit is 4. Make sure the evaporator fan is turning and
mode. DA32- MOTOR FAN-
Both Compartments door switches open. SENSOR TEMP DA31-00146E
10109W BLDC
connections.
in the lines.

Check the door 2. Verify the freezer Thermistor is reading DA32- MOTOR FAN-
Freezer Only SENSOR TEMP DA31-00146E
seals. between 3.5 and 4.0 volts DC at the main PCB. 10109W BLDC
connections.
307 | P a g e
RS277AC
RS277AC
or Customer
Tests
Check the door 2. Verify the fridge Thermistor is reading DA32- MOTOR FAN-
Fridge Only SENSOR TEMP DA31-00146E
seals. between 2.4 and 2.8 volts DC at the main PCB. 10109W BLDC
connections.

DA32- Defrost SENSOR
Both Compartments doors are sealing 4. Verify the Compressor Fan is dissipating heat DA47-00243C Thermo Bimetal
10109W TEMP
properly. properly.

Freezer Only doors are sealing connections. DA47-00246F Sheath Heater
00006W defrost
308 | P a g e
RS277AC
RS277AC
or Customer
Tests
DA32- SENSOR TEMP
Fridge Only doors are sealing connections. DA47-00247H Sheath Heater
00006W defrost
Verify that all air

has been bled
from the system.
Verify the water
pressure meets
the minimum
requirements.
Heat Mold 1. Check the air ducts near the icemaker for
Icemakers harvest obstructions.
every 70 minutes
and will produce ASSY ICE MAKER-
Slow Ice matches the measured value using the sensor DA97-00258E DA41-00546A ASSY PCB MAIN
Ice issues a maximum of 5
MECH
pounds of Ice per
It takes about 48
hours for a new
refrigerator to
temperature
stabilize. During
this time, ice
production will be
slower.
309 | P a g e
RS277AC
RS277AC
or Customer
Tests
Verify the ice type
setting is either
obstructions.
crushed or cubed,
not NO ICE. Make
matches the measured value using the sensor ASSY ICE MAKER-
No Ice sure the water DA97-00258E DA41-00546A ASSY PCB MAIN
table. A reading of between 3.2 Vdc is MECH
supply is on and
expected.
all air has been
removed from
connections.
the system.
Make sure that

Ice type has been
set to cubes and
Toggling between
crushed and If the Ice is harvested to late (Ice too cold), the ASSY ICE MAKER-
Shattered Cubes DA97-00258E N/A N/A
broken cubes.
Freeze
continuously can
cause this effect.
310 | P a g e
RS277AC
RS277AC
or Customer
Tests
Verify that all air
has been bled
from the system.
Verify the water

pressure meets
the tray is tray.
the bucket too
long (weeks) will
evaporate slightly
reducing their
size.

Remove the
crisper drawers
and check the
the catch pan.
back of the
compartment for
plastic bags or DA61-04093B PLATE-DRAIN REF
similar objects
properly.
that might be
blocking the
drain.
heater.
applicable).
311 | P a g e
RS277AC
RS277AC
or Customer
Tests
bucket is pushed properly. Toggle between crush and cubed ice
all the way in and listen for the sound of the solenoid as you
against the press the dispenser paddle.
No crushed Ice solenoid. DA97-05443K Ice tray N/A N/A
An occasional two
or three degree
variation between
the displayed
temperature and
the compartment
temperature is
normal. The
SENSOR TEMP N/A N/A
might be colder
for a few hours
during and after
the Power Freeze
cycle. Normal
temperature
should return
after ~ 3 hours.
312 | P a g e
RS277AC
RS277AC
or Customer
Tests
An occasional two
or three degree
variation between
the displayed
temperature and
the compartment
temperature is
normal. The
displayed
temperature is
read at the
If Power Cool is
used often, the
temperature
might be colder
for a few hours
during and after
the Power Cool
cycle. Normal
temperature
should return
after ~ 3 hours.
Verify the Pantry

drawer is closing SENSOR TEMP Damper
properly.
valve is on and all connected. ASSY CASE-
VALVE WATER-
No water air has been 2. Check the water switch closed for continuity. DA62-00914B DA97-04950J LEVER
FITTING
DISPENSER
313 | P a g e
RS277AC
RS277AC
or Customer
Tests
FITTING
Make sure the

unit has been
turned on for at
on.
least 5 days.

any service.
Voltage. hinge cap.
Verify that child

Verify all the buttons are centered in the openings ASSY COVER-
No button operation lock is not DA97-06311C DA41-00546A ASSY PCB MAIN
and none are off center. DISPENSER
enabled.
Missing a display ASSY COVER-

N/A Check all the connections to the Display PCB. DA97-06311C N/A N/A
segment DISPENSER

The compressor
will run longer
when the
closed. ASSY COVER-
Runs too Long refrigerator is first DA97-06311C DA41-00546A Main PCB
Compressor installed or after
3. Check the evaporator(s) for ice buildup or DISPENSER
restrictions.
a long power
outage
working.
314 | P a g e
RS277AC
RS277AC
or Customer
Tests
DA32- Overload
Will not start 2. Make sure the Compressor Relay is not stuck SENSOR TEMP DA35-00008X
(both temp bars 10109W Protector
open.
down) not open.
The unit will stop

and start during
Stops and starts stopping and 2. Make sure the refrigerant charge is proper. DA35-00008X Overload Protector DA41-00546A Main PCB
minutes indicates
a problem

Visual
required.
New units may

smell like plastic
for a few days.
The smell will go
Other cleaning the
melting plastic.
required.
required.
plastic surfaces
with baking soda
in a warm water
solution.
315 | P a g e
RS277AC
RS277AC
or Customer
Tests
New units may
smell like plastic
for a few days.
The smell will go
plastic surfaces
with baking soda
in a warm water
solution.
If the door is
detected as open
for a long period
illuminate
minutes for the
thermal cutout to
reset.
This indicates the

door is open or
the door sense Freezer door
Beep or chime noise back to the Main PCB in both closed and open DA34-10110E Fridge door switch DA34-10120E
circuit is switch
position.
detecting and
open door.
316 | P a g e
RS277AC
RS277AC
or Customer
Tests
Make sure the
fridge is level and
Water under the crisper Visual inspection Visual inspection Visual inspection
for plastic bags or 2. Check the metal plate behind the evap. cover. inspection
drawers required. required. required.
blocking the
drains.
317 | P a g e
RS277AC
RSG257AA
RSG257AA
Base Model RSG257AA Full Model Numbers RSG257AABP/XAA, RSG257AAPN/XAA, RSG257AARS/XAA, RSG257AAWP/XAA TDM Valve Yes
Project Name Guggenheim Compressor Type heat mold Coolselect Pantry or Mid-drawer No
or Customer
Tests
mode. ASSY SUPPORT-
Both Compartments door switches open. DA97-03870C DA32-10109W SENSOR TEMP
CIRCUIT MOTOR
in the lines.

the fans do not run with the doors open). ASSY MOTOR-
Check the door DA32- FAN FRE
Freezer Only 2. Verify the freezer Thermistor is reading SENSOR TEMP DA97-06096A
seals. 10109W
between 3.5 and 4.0 volts DC at the main PCB. Evap Fan Blade
318 | P a g e
RSG257AA
RSG257AA
or Customer
Tests

the fans do not run with the doors open). ASSY MOTOR-
Check the door DA32- FAN FRE
Fridge Only 2. Verify the fridge Thermistor is reading SENSOR TEMP DA97-06096A
seals. 10109W
between 2.4 and 2.8 volts DC at the main PCB. Evap Fan Blade

Both Compartments doors are sealing DA47-00301E ASSY;GUGGENHE
properly. IM,-,120V/250V,

Make sure the thermal fuse in the defrost circuit. THERMO FUSE-
Freezer Only doors are sealing DA47-00301E ASSY;GUGGENHE
especially the defrost sensor and bimetal
319 | P a g e
RSG257AA
RSG257AA
or Customer
Tests
Fridge Only doors are sealing DA47-00301E ASSY;GUGGENHE
turning off to early .
Verify that all air

has been bled
from the system.
Verify the water
pressure meets
the minimum
requirements.
Heat Mold
and will produce 2. Check to make sure the Ice maker sensor value DA32-
Slow Ice SENSOR TEMP DA97-07549B ASSY ICE MAKER
Ice issues a maximum of 5 matches the measured value using the sensor 10109W
day in optimum
conditions.
It takes about 48
hours for a new
refrigerator to
temperature
stabilize. During
this time, ice
production will be
slower.
320 | P a g e
RSG257AA
RSG257AA
or Customer
Tests
Verify the ice type
setting is either
crushed or cubed,
obstructions.
not NO ICE. Make
No Ice sure the water DA97-07549B ASSY ICE MAKER DA41-00524A ASSY PCB MAIN
supply is on and
all air has been
removed from the
system.
Make sure that

Ice type has been
Toggling between If the Ice is harvested to late (Ice too cold), the
crushed and cubes may shatter upon harvest DA32-
Shattered Cubes SENSOR TEMP DA97-07549B ASSY ICE MAKER
Using Power
Freeze
continuously can
cause this effect.
321 | P a g e
RSG257AA
RSG257AA
or Customer
Tests
Verify that all air
has been bled
from the system.
Verify the water

pressure meets
Wrong size cubes tube from the fill 3. Force a harvest using the test button, and then DA97-08587A ASSY VALVE WATER N/A N/A
the tray is tray.
the bucket too
long (weeks) will
evaporate slightly
reducing their
size.
322 | P a g e
RSG257AA
RSG257AA
or Customer
Tests

Remove the
crisper drawers
and check the
the catch pan.
similar objects
properly
that might be
blocking the
drain.
heater.
applicable).
Verify the Ice

against the and listen for the sound of the solenoid as you MOTOR GEARED-
No crushed Ice solenoid. press the dispenser paddle. DA31-00210D AUGER;ISG- N/A N/A
2. Check for continuity and the drive signal to 3245SSA,1/201.5,1
of clumped ice.
323 | P a g e
RSG257AA
RSG257AA
or Customer
Tests
An occasional two
or three degree
variation between
the displayed
temperature and
the compartment
temperature is
normal. The
FAN-TURBO;-,ET-
SENSOR TEMP DA31-00015C PJT,ABS+GLASS
FIBE,-,GR-4
might be colder
for a few hours
during and after
the Power Freeze
cycle. Normal
temperature
should return
after ~ 3 hours.
324 | P a g e
RSG257AA
RSG257AA
or Customer
Tests
An occasional two
or three degree
variation between
the displayed
temperature and
the compartment
temperature is
normal. The
displayed
temperature is
read at the
FAN-TURBO;-,ET-
Fridge Only SENSOR TEMP DA31-00015C PJT,ABS+GLASS
FIBE,-,GR-4
If Power Cool is
used often the
temperature
might be colder
for a few hours
during and after
the Power Cool
cycle. Normal
temperature
should return
after ~ 3 hours.

Zone
No water air has been 2. Check the water switch closed for continuity. ASSY VALVE WATER N/A N/A
325 | P a g e
RSG257AA
RSG257AA
or Customer
Tests
FITTING
Make sure the

unit has been
turned on for at
on.
least 5 days.

any service.
Verify that child CBA-PBA

No button operation lock is not DA41-00552C ASSY;GGH,ASSY DA41-00524A ASSY PCB MAIN
enabled. PCB BOX,DISP,-,-,-
CBA-PBA
Missing a display
N/A Check all the connections to the Display PCB. DA41-00552C ASSY;GGH,ASSY N/A N/A
segment
PCB BOX,DISP,-,-,-

closed. DA32-
Runs too Long refrigerator is first SENSOR TEMP DA41-00524A ASSY PCB MAIN
restrictions.
long power 4. Check the defrost circuitry.
outage 5. Verify the Evaporator fan motor(s) are
working.
326 | P a g e
RSG257AA
RSG257AA
or Customer
Tests
RELAY
DA32- PROTECTOR
open.
down) not open.
The unit will stop
and start during
However, and overload protector. RELAY PROTECTOR
Stops and starts stopping and 2. Make sure the refrigerant charge is proper. DA34-00004D O/L;4TM445PHBYY- DA41-00524A ASSY PCB MAIN
starting more 3. Make sure the condenser fan is moving air. 82,BK190
minutes indicates
a problem.

Visual
required.
New units may

smell like plastic
for a few days.
The smell will go
Other cleaning the
melting plastic.
required.
required.
plastic surfaces
with baking soda
in a warm water
solution.
327 | P a g e
RSG257AA
RSG257AA
or Customer
Tests
New units may
smell like plastic
for a few days.
The smell will go
plastic surfaces
with baking soda
in a warm water
solution.
If the door is
detected as open
for a long period
illuminate
minutes for the
thermal cutout to
reset
This indicates the

door is open or Check the door switches for proper continuity ASSY-REED
Beep or chime noise the door sense back to the Main PCB in both closed and open DA34-00043C SWITCH;QUEEN,REED N/A N/A
circuit is detecting position. S/W,10W/200V
an open door.
328 | P a g e
RSG257AA
RSG257AA
or Customer
Tests
Make sure the
fridge is level and
drawers required.
blocking the
drains.
329 | P a g e
RSG257AA
Washing Machines
330 | P a g e
Critical Parts Lookup Information
Always look for a Version Number on all products. The version number, where applicable, is printed on the model serial number tag.
Always get the Serial Number on all products. During the manufacturing process, parts can be substituted. These changes are tracked by serial number.
Product Example
On Laundry
Products, the
model / serial
number tag is
located behind
the door above
the tub opening.
331 | P a g e
Samsung Washing Machines
WF210
WF210
Model WF210
VRT DUAL 02 Single VRT
Project Big Bang
Versions /01/02
SYMPTOM TROUBLESHOOTING POSSIBLE CAUSE PARTS PART NUMBERS
1) Improper installation Conduct a spin test with some wet towels to check for vibration and noise. No parts
2) Shipping bolts not removed Check that all shipping bolts have been removed. No parts
1. Check installation location. If the washer is installed on a soft-floor wooden-floor, carpet etc, the
vibration & noise can be worse.
3) Poor foundation No parts
2. Check for anything under the washer legs. Some customers will place plastics under the legs for
easier installation this could cause vibration.
Vibration
LEVELING LEGS
1. Check if the rubber at the bottom each leg is damaged.
4) Legs not adjusted properly 2. Lower the legs as close to the base as possible. This will reduce vibration. Leveling Legs DC97-14293A R/AL
3. Check if the washer is level. Press on each corner. If washer moves adjust the legs.
DC97-00920N F/ALL
During installation, the Hanger springs can become dislodged. (The boot will look deformed or HANGER SPRINGS
5) Hanger springs dislodged Hanger Spring
twisted. DC61-01257G - ALL
332 | P a g e
WF210
WF210
DAMPER SHOCKS
1. Check If the bolts connecting the tub to the Damper shocks are loose.
6) Defective Damper shocks Damper Shocks DC66-00650A F/ALL
2. Check if the dampers are rusted or damaged.
DC66-00531B R/ALL
7) Improper load size The load size could be either too large or too small. Either one will cause and unbalance condition. No parts
1. Create a lot of suds putting in more detergent than recommended, then check where the leakage
1) Door Leakage (Diaphragm) point is.
2. Check diaphragm for any damaged. DIAPHRAGM
a) Diaphragm is damaged or torn
3. Check if wire-ring clamp came off. Diaphragm
b) Diaphragm ring clamp is off. DC64-00802B - ALL
4. If there are any foreign materials on the door glass such as hair or dirt, water can leak through the
c) Debris on diaphragm or glass
gap between diaphragm and door glass. Check if the door is leaning down. This could cause a small
d) Poor door seal
gap between diaphragm and door glass. Replace the door-hinge.
1. Check for any leakage between the water tap and water inlet hose.
2) Leakage from inlet connection
2. Check for any leakage between the water valve and water inlet hose. Water may leak due to faulty
Installation
Leakage a) Defective water hose connection or defective thread of water valve.
b) Improper water hose connections 3. Check for any holes in the water inlet hoses. If a hose is damaged, replace it..
1. If the water pressure is too high, water can leak at the detergent drawer.
3) Leakage from detergent drawer
2. Check for foreign materials in drawer that could be obstructing the flow of water, causing water to
a) High water pressure leak. Maintenance
b) Foreign materials in detergent drawer 3. If a non-HE detergent is used, it will cause too much suds. Water can leak due to the pressure of No parts
c) Using Non-HE detergent the suds.
d) Drawer hose blocked 4. Check if the hose drawer-tub is kinked. Check for foreign material in the hose drawer tub.
333 | P a g e
WF210
WF210
WATER VALVE
DC62-30312J -
COLD/ALL
DC62-30314K -
HOT/ALL
1. Check for leakage at the water valves due to damage.
4) Other Water Leakage 2. Check the hoses for any holes. Check all hose clamps and connections for any leaks. Water Valves OUTER TUB
3. Check the seal between the front and rear tub. Check if the outer tub is cracked. Check for leakage
a) Defective water valves Front & Rear DC97-15909A - F/ALL
at the rear tub bearing.
b) Hose & hose connections parts outer tub
4. If the washing heater is not assembled properly, water will leak as soon as water is supplied. To DC97-15931A - R/ALL
c) Tub assembly/ tub cracked
stop, tighten the nut with M10 tool. Drain Pump
d) Faulty Heater assembly DRAIN PUMP
5. Check if there is leakage at the debris filter and the drain cap.
e) Drain pump parts (pump case crack or Drain hose
6. Check hose lines and check for any cracks in the pump case. DC31-00054A - ALL
faulty assembly of debris filter)
7. Check for any holes in the drain hose.
ASSY-DRAIN PUMP
DC96-01585D ALL
DRAIN HOSE
DC97-12534E - ALL
1. Check if water supply is open or not.

1) Low water pressure No parts
2. Check the water pressure if too low. It may cause an nf error.
1. Check if the water hoses are kinked.

2) Hoses kinked or blocked No parts
2. Check if any foreign material is blocking the water hoses.
NF Error 1. Check if the drain hose is inserted too deeply into the stand pipe.
2. Dont remove the screw holding drain hose to frame drain. Hose is down on floor and water is DRAIN HOSE
3) Check drain hose installation DRAIN HOSE
drained out automatically. DC97-12534E - ALL
3. Check for any holes on drain hose.
4) Water Valve filter blockage Check if the water valve filter is blocked by foreign material. Maintenance
334 | P a g e
WF210
WF210
WATER VALVE
1. Enter the Quick test Mode. WATER VALVES DC62-30312J
2. Activate each water valve by pressing the Temp Key; repeatedly. Each time you press the Temp
HOT COLD/ALL
Key, the water valves will be activated in this order: Pre-water valve Cold water valve, Bleach
5) Defective water valve
water valve, Cold & Bleach water valve, Hot water valve. COLD DC62-30314K HOT/ALL
3. Check the wire connections to the water valves. Resistance: 1.0 ~ 2.0k - replace valve. The
MAIN PBA MAIN PCB
Voltage value: approximately 120V - replace main PBA.
DC92-00301H - ALL
WIRE HARNESS
1. Check the wire connection to the water level sensor. WIRE HARNESS
2. Check the frequency value of the water level sensor with no load in the drum. It should be DC93-00132A ALL
6) Defective water level sensor WATER LEVEL
approximately 26.4 kHz. WATER LEVEL SENSOR
3. Check for any holes, damage, folds, or blockages in the water level sensor hose. SENSOR
DC96-01703B - ALL
1. Check the voltage at the electrical outlet. It should be approximately 120V.

1) Voltage at Electrical outlet No parts
2. Check if an extension cord is being used. If so, the voltage may be unstable.
1. Check the voltage at the input wire of the noise filter. If the voltage is approximately 120V, the NOISE FILTER / EMI
2)Noise Filter power cord is normal. NOISE FILTER
2. Check voltage at output of noise filter. If the voltage is approximately 120V, noise filter is normal. DC29-00018A - ALL
WIRE HARNESS
Check if the wire connection sub PBA is loose. If the connection is loose or separated, the washer may WIRE HARNESS DC93-00132A - ALL S
3) Wire Connection
not turn on or error code may appear.
No Power SUB-PBA UB-PCB
DC92-00303C - ALL
REACTOR
4) Reactor Check if the reactor wire connection is ok and not damaged. REACTOR
DC26-00009H - ALL
1. Check for any problems with the wire connections on the main PBA. MAIN PCB
5) Main PBA MAIN PBA
2. If you dont find any problems after going through the steps above, replace Main PBA. DC92-00301H - ALL
335 | P a g e
WF210
WF218
WF218
Model WF218
VRT DUAL
Project Frontier-4
Versions /00/01/02
1) Loose Motor Check the assembly status of the bolt. If the bolt is loose, tighten it. No parts
1. Check the motor wire connection. WIRE HARNESS

2) Hall sensor wire connector Wire Harness
2. Check the hall sensor wire connection. DC96-01043H - ALL
1. Check if the rotor is damaged. Spin the rotor with your hand and check the gap between the rotor and
wire connector. If you see a very small gap, this could cause a problem. MOTOR ASSEMBLY
3) Defective Motor Motor Assembly
2. Check if the rotor magnets are damaged. If they are, replace the rotor. DC96-01218D - ALL
No Spin 3. Check the resistance of the motor (U-V-W). The resistance should be approximately 11
MAIN PCB
DC92-00159A - 00-
4) Defective Main PBA If you have not found any problems with the above, replace the main PBA. PBA
01
DC92-00287C - 02
5) Unbalance load If the load size is too small, or too large, it can cause an unbalance condition. No parts
Vibration
336 | P a g e
WF218
WF218
1. Check installation location. If the washer is installed on a soft-floor wooden-floor, carpet etc, the
vibration and noise can be worse.
2. Check for anything under the washer legs. Some customers will place plastic cups under the legs for
easier installation. This could cause vibration.
LEVELING LEGS
1. Check if the rubber at the bottom of each leg is damaged. DC97-14293A -

4) Legs not adjusted properly 2. Lower the legs as close to the base as possible. This will reduce vibration. Leveling Legs F/ALL
3. Check if the washer is level. Press on each corner, if washer moves adjust the legs.
DC97-12560A -
R/ALL
HANGER SPRINGS
5) Hanger springs dislodged During installation, the Hanger springs can become dislodged. (The boot will look deformed or twisted.) Hanger Spring
DC61-01257D - ALL
DAMPER SHOCKS
6) Defective Damper shocks Damper Shocks DC66-00470A ALL
DC66-00343A - ALL
7) Improper load size The load size could be either too large or too small. Either one will cause an unbalance condition. No parts
1) Washer tilted toward front Check if washer is tilted to the front. If so, re-level. No parts
D/Drawer
/water 2) Siphon valve is blocked Check if there is any foreign material or a burr around the siphon valve. No parts
337 | P a g e
WF218
WF218
3) Rinse cap is not inserted

If the rinse cap is not inserted properly, it may prevent fabric softener from being siphoned. Maintenance
properly
4) Foreign material in detergent

If fabric softener is too thick, dissolve a capful in a cup of water and shake well, then use. Maintenance
drawer
WATER VALVE
1. Enter the Quick test Mode.
2. Test the water valves. Each time you press Temp Key, the water valves will be activated in this order: DC62-30312J-
WATER VALVES
1) Defective water valve Pre-water valve Cold water valve, Bleach water valve, Cold & Bleach water valve, Hot water valve. COLD/ALL
COLD/HOT
3. Check the wire connections on the water valves. Resistance: 1.0 ~ 2.0k -replace valve. The Voltage
DC62-30314K-
value: approximately 120V - replace main PBA.
HOT/ALL
1. Check the wire connection for the water level sensor. WATER LEVEL
WATER LEVEL
2)Defective water level sensor 2. Check the frequency value of the water level sensor with no load in the drum. The frequency value SENSOR
SENSOR
should be approximately 26.4 kHz.
DC97-03716C - 00-
OE Error
01
DC96-01703B - 02
3) Pressure sensor hose Check for any holes, damage, folds, or blockages in the water level sensor hose. SENSOR ASSEMBLY
MAIN PCB
Power on and then check the voltage of the water valve. If the voltage is approximately 120V, even though
DC92-00159A - 00-
4) Main PBA the valve is not working, replace the Main PBA. This can be caused by a short circuit in the water valve Main PBA
01
relay on the Main PBA.
DC92-00287C - 02
338 | P a g e
WF218
WF219
WF219
Model WF219
VRT DUAL
Project Frontier-4
Versions /01/02
1. Create a lot of suds by putting in more detergent than recommended, and then check where the
1) Door Leakage (Diaphragm)
leakage point is.
a) Diaphragm is damaged or 2. Check diaphragm for any damaged. DIAPHRAGM
torn 3. Check if the wire-ring clamp came off.
Diaphragm DC64-00802A -
b) Diaphragm ring clamp is off 4. If there are any foreign material on door glass such as hair or dirt, water can leak through the gap
c) Debris on diaphragm or between diaphragm and door glass. ALL
glass 5. Check if the door is leaning down. This could cause a small gap between diaphragm and door glass. If
d) Poor door seal this is the case, replace the door-hinge.
2) Leakage from inlet connection 1. Check for any leakage between the water tap and water inlet hose.
2. Check for any leakage between the water valve and water inlet hose. Water may leak due to a faulty
a) Defective water hose Installation
connection or defective thread in water valve.
Leakage b) Improper water hose
3. Check for any holes in the water inlet hoses. If a hose is damaged, replace it.
connections
3) Leakage from detergent 1. If the water pressure is too high, water can leak at the detergent drawer.
drawer 2. Check for foreign material in the drawer that could be obstructing the flow of water. This can cause
water to leak.
a) High water pressure Maintenance No
3. If a non-HE detergent is being used it will cause too much suds. Water can leak due to the pressure of
b) Foreign materials in parts
suds.
detergent drawer
4. Check if the hose drawer-tub is kinked.
c) Using Non-HE detergent
5. Check for foreign materials in hose drawer tub.
d) Drawer hose blocked
339 | P a g e
WF219
WF219
WATER VALVE
DC62-30312J-
COLD/ALL
DC62-30314K-
HOT/ALL
4) Other Water Leakage 1. Check for leakage at the water valves due to damage. OUTER TUB
2. Check the hoses for any holes. Check all hose clamps and connections for any leaks. DC97-08650H
a) Defective water valves
3. Check the seal between the front and rear tub. Check if the outer tub is cracked. Check for leakage at Water Valves ALL
b) Hose & hose connections
the rear tub bearing.
parts Front and Rear outer DC97-15328F
4. If the washing heater is not assembled properly, water will leak as soon as water is supplied. To fix,
c) Tub assembly/ tub cracked tub ALL
tighten the nut with an M10 tool.
d) Faulty Heater assembly
5. Check if there is leakage at the debris filter and the drain cap. Drain pump hose DRAIN PUMP
e) Drain pump parts (pump
6. Check hose lines and look for any cracks in the pump case.
case crack or faulty DC31-00054A - ALL
assembly of debris filter)
ASSY-DRAIN PUMP
DC96-01700A
ALL
DRAIN HOSE
DC97-15273A - ALL
1. Check if the drain hose is inserted too deeply into the stand pipe.
1) Faulty Drain Hose Installation No parts
2. Check if drain hose is blocked or kinked.
DRAIN PUMP
DC31-00054A -
No Drain 1. Check the debris filter for any clogs. ALL
2) Foreign material in Pump Drain Pump
2. Check if the drain pump impeller is broken. ASSY-DRAIN PUMP
DC96-01700A -
ALL
340 | P a g e
WF219
WF219
1. Check the resistance of drain pump. It should be 13.35 ~ 16.35.

3) Defective Drain Pump
2. Check the voltage value of drain pump. It should be approximately 120V.
MAIN PCB
4) Defective Main PBA If the Drain Pump value is not normal, replace the Main PBA. Main PBA DC92-00287C -
ALL
1. Check the wire connection to the water level sensor.

2. Check the frequency value of the water level sensor with no load in drum. It should be approximately
5) Water Level Sensor WATER LEVEL
26.4 kHz.
Water Level Sensor
DC96-01703B -
ALL
1. Check the water level sensor pressure hose connection.
6) Pressure Hose
2. Check if there are any holes, damage, folds, or blockages in the water level sensor hose.
WIRE HARNESS
1. Check the motor wire connection.
2) Hall sensor wire connector Wire HARNESS DC96-01043H -
2. Check the hall sensor wire connection.
ALL
1. Check if the rotor is damaged. Spin the rotor with your hand and check the gap between the rotor and MOTOR ASSEMBLY
wire connector. If you see a very small, gap this could cause a problem.
3) Defective Motor Motor Assembly DC96-01218D -
2. Check if the rotor magnets are damaged. If they are, replace the rotor.
No Spin 3. Check the resistance of the motor (U-V-W). The Resistance should be approximately 11. ALL
MAIN PCB
4) Defective Main PBA If you have not found any problems with the above, replace the main PBA. Main PBA
DC92-00287C - ALL
341 | P a g e
WF219
WF219

1. Check the voltage at the input wire of noise filter. If the voltage is approximately 120V, the power cord NOISE FILTER /
is normal. EMI
2)Noise Filter NOISE FILTER
2. Check the voltage at the output of the noise filter. If the voltage is approximately 120V, the noise filter DC29-00013C -
is normal. ALL
WIRE HARNESS
DC96-01043H
No Power 3) Wire Connection
Check if the wire connection sub PBA is loose. If the connection is loose or separated, the washer may not WIRE HARNESS ALL
turn on or error code may appear. SUB-PBA
SUB-PCB
DC92-00161C - ALL
REACTOR
4) Reactor Check if the reactor wire connection is OK and not damaged. REACTOR DC26-00009H -
ALL
2. If you dont find any problems after going through the steps above, replace the Main PBA. DC92-00287C - ALL
342 | P a g e
WF219
WF220
WF220
Model WF220
VRT DUAL 02 Single VRT
Project Big Bang
Versions /01/02
Check if the water supply is open or not.

If water pressure is too low, it may cause an nf error.
1. Check for any kinks in the water hoses.

2) Blocked water hose 2. Check if the water hoses are blocked by foreign material. No parts
3. Check if there is water leakage at the connection with the water valve.
1. If the drain hose is inserted too deeply into drainage, dont remove the screw holding the drain hose to
3) Drain Hose frame. If it is removed, the drain hose will fall to the floor and water will drain out automatically. No parts
NF Error
4) Blocked water valve filter Check if the filter is blocked by foreign material. No parts
WATER VALVE
1. Enter the Quick test Mode.
2. Test the water valves by pressing the Temp Key repeatedly. Each time you press the Temp Key, the water WATERVALVES DC62-30312J- COLD/ALL
valves will be activated in this order: Pre-water valve Cold water valve, Bleach water valve, Cold & Bleach
5) Defective water valve HOT/COLD DC62-30314K- HOT/ALL
water valve, Hot water valve.
3. Check the wire connections to the water valves. Resistance: 1.0 ~ 2.0k - replace valve. The voltage value: MAIN PBA MAIN PCB
approximately 120V - replace main PBA.
DC92-00301J - ALL
343 | P a g e
WF220
WF220

2. Check the frequency value of the water level sensor with no load in the drum. It should be approximately
6) Water Level Sensor
26.4 kHz.
3. Check for any holes, damage, folds, or blockages in the water level sensor hose.
WATER LEVEL SENSOR

Water Level Sensor
DC96-01703B - ALL

7) Defective Pressure Hose
Vibration
344 | P a g e
WF220
WF220
1. Check the installation location. If the washer is installed on a soft-floor wooden-floor, carpet etc, the
2. Check for anything under the washer legs. Some customers will place plastic cups, etc. under the legs for
LEVELING LEGS
1. Check if the rubber at the bottom of each leg is damaged.
4) Legs not adjusted properly 2. Lower the legs as close to the base as possible. This will reduce vibration. Leveling Legs DC97-14293A- R/ALL
3. Check if the washer is level. Press on each corner. If washer moves, adjust the legs.
DC97-00920N- F/ALL
HANGER SPRINGS
5) Hanger springs dislodged During installation, the Hanger Springs can become dislodged. (The boot will look deformed or twisted.) Hanger Spring
DC61-01257G - ALL
DAMPER SHOCKS
6) Defective Damper shocks Damper Shocks DC66-00470C- F/ALL
DC66-00531B- R/ALL
1) Noise - During Drain cycle 1. Operate the spin only cycle, and then check for noise during the drain cycle. Press the spin button for a few DRAIN PUMP
seconds to enter spin only cycle
a) Foreign material in pump 2. Check the debris filter for any clogs. DC31-00054A ALL
Drain Pump
Noise b) Mechanical noise 3. Check if the drain pump impeller is broken. ASSY-DRAIN PUMP
4. The drain pump will vibrate a little. Check if any drain parts are hitting other parts, causing a mechanical
c) Defective Drain Pump noise. A defective Drain pump may cause noise during the drain cycle. If so, replace the pump. DC96-01585D - ALL
345 | P a g e
WF220
WF220
2) Noise - Wash Motor

1. Check the status assembly for any loose bolts. WIRE HARNESS
a) Loose assembly bolts 2. Check for faulty connections: Hall sensor, Motor.
3. Spin the rotor and check the gap between the rotor and wire connector. If the gap is narrow, it may cause Wire HARNESS DC93-00132B - ALL
b)Wire connection
noise on the spin cycle. Motor Assembly MOTOR ASSEMBLY
c) Mechanical noise 4. Check for any foreign objects stuck to the Rotor magnets.
5. Check if the motor coils are damaged or burnt. DC93-00080C - ALL
d) Defective Motor
1. Check if drain hose is inserted too deeply into the stand pipe.
1. Check the debris filter for any clogs. DRAIN PUMP

2) Foreign material in Pump
2. Check if the drain pump impeller is broken.
DC31-00054A - ALL
Drain Pump
1. Check the resistance of the drain pump. It should be 13.35 ~ 16.35. ASSY-DRAIN PUMP
2. Check the voltage value of the drain pump. It should be approximately 120V.
DC96-01585D - ALL
MAIN PCB
4) Defective Main PBA If the Drain Pump value is not normal, replace the Main PBA. Main PBA
No Drain DC92-00301J - ALL
1. Check the wire connection of the water level sensor.

26.4kHz
3. Check for any holes, damage, folds or blockages in the water level sensor hose.
WATER LEVEL SENSOR
Water Level Sensor
DC96-01703B - ALL

6) Pressure Hose
346 | P a g e
WF220
WF330
WF330
Model WF330
VRT Single
Project Squall
Versions /01/02/03/04/05
SYMPTOM TROUBLESHOOTING POSSIBLE CAUSE PART S PART NUMBERS

2. Check the water pressure if too low, it may cause an nf error.
2) Hoses kinked or 1. Check if the water hoses are kinked.

No parts
blocked 2. Check if any foreign material is blocking the water hoses.
DRAIN HOSE
DC67-00624A - 01
1. Check if the drain hose is inserted too deeply into the stand pipe. DC67-15244B 02
3) Check drain hose
NF Error installation
2. Dont remove the screw holding drain hose to frame. The drain hose may fall and water will drain out automatically. DRAIN HOSE
DC67-00330C - 03
DC67-00330C 04
DC67-00330C - 05
4) Water Valve filter

Check if the water valve filter is blocked by any foreign material. Maintenance
blockage
347 | P a g e
WF330
WF330
WATER VALVES
DC62-30314K - 01
ALL
DC62-00214L -01
COLD
DC62-00214L -02
COLD
DC62-30314K -03
1. Enter the Quick test Mode WATER VALVES COLD
2. Test each water valve by pressing the Temp Key. Each time you press the Temp key, the water valves will be activated in HOT DC62-00142G -04
5) Defective water valve this order: Pre-water valve Cold water valve, Bleach water valve, Cold & Bleach water valve, Hot water valve.
3. Check the wire connections on the water valves. Resistance: 1.0 ~ 2.0k - replace valve. The voltage value: approximately COLD COLD
120V - replace main PBA. MAIN PBA DC62-00142G -05
COLD
MAIN PCB
DC92-00381K 01
DC92-00381E 02
DC92-00381G - 03
DC92-00381K 04
DC92-00381L - 05
348 | P a g e
WF330
WF330
WIRE HARNESS
DC93-00262C 01
DC96-01288U 02
1. Check the wire connection of the water level sensor. WIRE HARNESS DC93-00244C - 03
6) Defective water level 2. Check the frequency value of the water level sensor when there is no load in the drum. It should be approximately 26.4
sensor kHz. WATER LEVEL DC93-00262C - 04
DC93-00262C - 05
WATER LEVEL
SENSOR
DC96-01703B - ALL
DRAIN PUMP
DC31-00054D - 01
- 04 05
1) Noise - During Drain
1. Operate the spin only cycle, and then check for noise during drain cycle. Press the spin button for a few seconds to enter DC31-00054A - 02
cycle
spin only cycle 03
a) Foreign material in 2. Check the debris filter for any clogs.
Drain Pump ASSY DRAIN PUMP
Noise pump 3. Check if the drain pump impeller is broken.
b) Mechanical noise 4. The drain pump will vibrate a little. Check if any drain parts are hitting other parts, causing a mechanical noise. A defective DC97-16530D 01
c) Defective Drain Drain pump may cause noise during the drain cycle. If so, replace the pump.
DC96-01700A - 02
Pump
- 03
DC97-16530D - 04
- 05
349 | P a g e
WF330
WF330
WIRE HARNESS
DC93-00262C 01
2) Noise - Wash Motor 1. Check the status assembly for any loose bolts. DC96-01288U 02
2. Check for faulty connections: Hall sensor, Motor. Wire Harness
a) Loose assembly DC93-00244C 03
3. Spin the rotor and check the gap between the rotor and wire connector. If the gap is narrow, it may cause noise during the
bolts Motor Assembly
spin cycle. DC93-00262C 04
b) Wire connection
4. Check for any foreign objects stuck to the Rotor magnets.
c) Mechanical noise DC93-00262C 05
5. Check if the motor coils are damaged or burnt.
d) Defective Motor
MOTOR ASSEMBLY
DC93-00168A - ALL
2) Shipping bolts not

Check that all shipping bolts have been removed. No parts
removed
1. Check the installation location. If the washer is installed on a soft-floor wooden-floor, carpet etc, the vibration and noise
Vibration 3) Poor foundation
can be worse.
No parts
2. Check for anything under the washer legs. Some customers will place plastic cups, etc. under the legs for easier installation.
This could cause vibration.
LEVELING LEGS
1. Check if the rubber at the bottom of each leg is damaged. DC97-14293A

4) Legs not adjusted
2. Lower the legs as close to the base as possible. This will reduce vibration. Leveling Legs FRONT- ALL
properly
3. Check if the washer is level. Press on each corner. If the washer moves, adjust the legs.
DC97-00920N
REAR - ALL
350 | P a g e
WF330
WF330
HANGER SPRINGS
DC61-01257G - 01
5) Hanger springs
During installation, the Hanger springs can become dislodged. (The boot will look deformed or twisted.) Hanger Spring 03
dislodged
DC61-01257L - 02
- 04 - 05
6) Defective Damper 1. Check If the bolts connecting the tub to the Damper shocks are loose.
Damper Shocks
shocks 2. Check if the dampers are rusted or damaged.
1) Faulty Drain Hose 1. Check if the drain hose is inserted too deeply into the stand pipe.
No parts
Installation 2. Check if the drain hose is blocked or kinked.
DRAIN PUMP
2) Foreign material in 1. Check the debris filter for any clogs. DC31-00054D - 01
Pump 2. Check if the drain pump impeller is broken. - 04 - 05
DC31-00054A - 02
03
No Drain
Drain Pump ASSY DRAIN PUMP
DC97-16530D 01
1. Check the resistance of the drain pump. It should be 13.35 ~ 16.35
3) Defective Drain Pump DC96-01700A - 02
2. Check the voltage value of the drain pump. It should be approximately 120V
03
DC97-16530D - 04
- 05
351 | P a g e
WF330
WF330
MAIN PCB
DC92-00381K 01
DC92-00381E 02
DC92-00381G 03
DC92-00381K 04
DC92-00381L - 05
WATER LEVEL
1. Check the wire connection of the water level sensor. SENSOR
5) Water Level Sensor 2. Check the frequency value of the water level sensor with no load in the drum: It should be approximately 26.4 kHz.
3. Check for any holes, damage, folds, or blockages in the water level sensor hose. Water Level DC96-01703B - ALL
Sensor

6) Pressure Hose
352 | P a g e
WF330
WF331
WF331
Model WF331
VRT dual
Project Squall
Versions /01/02/03
Vibration
LEVELING LEGS
1. Check if the rubber at the bottom of each leg is damaged. DC97-00920N R/ALL
4) Legs not adjusted properly 2. Lower the legs as close to the base as possible. This will reduce vibration. Leveling Legs DC97-00920M F/01
DC97-14293A F/02-
03
353 | P a g e
WF331
WF331
HANGER SPRINGS
DC61-01257G - 01
DC61-01257L - 02-
03
DAMPER SHOCKS
DC66-00470B R/01
DC66-00470A F/01
6) Defective Damper shocks Damper Shocks
2. Check if the dampers are rusted or damaged. DC66-00650C R/02-
03
DC66-00650D F/02-
03
1) Door is open Check if the door is open. No parts
DOOR LOCK
2)Defective button of door lock 1. Check the wire connection to the door lock S/W. DC64-00519B - 01
Door Lock
S/W 2. Check if the button on the door lock S/W is normal. If it is deformed or damaged, the replace door lock S/W.
DC34-00024B - 02-
03
WIRE HARNESS
3)Wire connection of door lock Check the resistance of the door lock S/W (Door open sensing part). The Resistance when pushing the button: DC93-00244C- 01
Wire Harness
DS Error S/W loose 0 (short). When not pushing the button : (Over load). If the value is not normal, replace door lock S/W.
DC93-00262C- 02-
03
MAIN PCB
DC92-00381G - 01
4) Main PBA If the door switch tests good, replace the main PBA. Main PBA
DC92-00381K - 02
DC92-00381L - 03
354 | P a g e
WF331
WF331
1) Washer tilted toward front Check if the washer is tilted to the front. If so, re-level. No parts
2) siphon valve is blocked Check if there is any foreign material or a burr around the siphon valve. No parts
D/Drawer
/water properly
4) Foreign materials in detergent

If fabric softener is too thick, dissolve a capful in a cup of water and shake well, then use. Maintenance
drawer

WATER LEVEL
1) Defective Water Level Sensor 2. Check the frequency value of the water level sensor when no load is in the drum. The frequency value ASSY-WATER LEVEL
SENSOR
should be approximately 26.4 kHz. SENSOR
SENSOR DC96-01703B - ALL

2) Pressure Hose Check for any holes, damage, folds, or blockages in the water level sensor hose.
ASSEMBLY
1E Error MAIN PCB
With the power on, check the wire connector to the water level sensor, and then check the voltage value DC92-00381G - 01
3)Main PBA between the orange and violet wire of the water level sensor. The voltage value should be DC 1.67V for LCD Main PBA
display models (WF448, WF520, WF461) and DC 2.5V for LED display models (the other models). DC92-00381K - 02
DC92-00381L - 03
355 | P a g e
WF331
WF338
WF338
Model WF338
VRT dual
Project F2 Steam
Versions 00/01/02
2. Check if the drain hose is blocked or kinked.
1. Check the debris filter for any clogs. DRAIN PUMP

2. Check If the drain pump impeller is broken. C31-00054A - ALL
Drain Pump
ASSY DRAIN PUMP
1. Check the resistance of the drain pump. It should be 13.35 ~ 16.35
2. Check the voltage value of drain pump. It should be approximately 120V. DC97-15273A - ALL
MAIN PCB
No Drain DC92-00154A - ALL

26.4 kHz
3. Check for any holes, damage, folds, or blockages in the water level sensor hose. WATER LEVEL SENSOR
Water Level Sensor
DC96-01703B - ALL

6) Pressure Hose
356 | P a g e
WF338
WF338

1. Check the voltage at the input wire of the noise filter. If the voltage is approximately 120V, the power
cord is normal. NOISE FILTER
2. Check the voltage at the output of the noise filter. If the voltage is approximately 120V, the noise filter is DC29-00013B - ALL
normal.
WIRE HARNESS
No Power Check if the sub PBA wire connection is loose. If the connection is loose or separated, the washer may not WIRE HARNESS DC96-01288E ALL
3) Wire Connection
turn on or an error code may appear. SUB-PBA SUB-PCB
DC92-00151A - ALL
4) Reactor Check if the reactor wire connection is ok and not damaged. REACTOR REACTOR
2. If you dont find any problems after going through the steps above, replace the Main PBA. DC92-00154A - ALL
1) Loose Motor Check the assembly status of the bolt. If the bolt is loose, tighten. No parts
1. Check the motor wire connection. WIRE HARNESS

2) Hall sensor wire connector Wire HARNESS
2. Check the hall sensor wire connection. DC96-01288E - ALL
No Spin 1. Check if the rotor is damaged. Spin the rotor with your hand and check the gap between rotor and wire
connector. If you see a very small gap, this could cause a problem. MOTOR ASSEMBLY
2. Check if the rotor magnets are damaged. If they are, replace the rotor. DC31-00049A - ALL
3. Check the resistance of the motor (U-V-W). The resistance should be approximately 11.
357 | P a g e
WF338
WF338
MAIN PCB
DC92-00154A - ALL
1. Check if the water supply is open or not.

2. Check the water pressure. If too low, it may cause an nf error.

1. Check if the drain hose is inserted too deeply into the stand pipe. DRAIN HOSE
2. Dont remove the screw holding the drain hose to frame. The drain hose can fall down and water will be
3) Check drain hose installation DRAIN HOSE DC67-00244A - 00
drained out automatically.
3. Check for any holes in the drain hose. DC67-00244B - 01- 02
4) Water Valve filter blockage Check if the water valve filter is blocked by any foreign material. Maintenance
NF Error
WATER VALVES
1. Enter the Quick test Mode. WATER VALVES
2. Test each water valve by pressing the Temp Key repeatedly. Each time you press the Temp Key, the DC62-00214L COLD/ALL
water valves are activated in this order: Pre-water valve Cold water valve, Bleach water valve, Cold & HOT
5) Defective water valve DC62-30314K HOT/ALL
Bleach water valve, Hot water valve. COLD
3. Check the wire connections to the water valves. Resistance: 1.0 ~ 2.0k - replace valve. The Voltage MAIN PCB
value: approximately 120V - replace main PBA. MAIN PBA
DC92-00154A - ALL
WIRE HARNESS
1. Check the wire connection to the water level sensor. WIRE HARNESS
2. Check the frequency value of water level sensor with no load in the drum. It should be approximately 26.4 DC96-01288E - ALL
kHz. WATER LEVEL SENSOR
DC96-01703B - ALL
358 | P a g e
WF338
WF350
WF350
Model WF350
VRT Single
Project Squall
Versions /01/02/03/04
2. Check for anything under the washer legs. Some customers will place plastic cups, etc., under the legs for
LEVELING LEGS
Vibration
4) Legs not adjusted properly 2. Lower the legs as close to the base as possible. This will reduce vibration. Leveling Legs FRONT- ALL
DC97-00920N REAR
- ALL
HANGER SPRINGS
DC61-01257L - 01-
5) Hanger springs dislodged During installation, the Hanger springs can become dislodged. (The boot will look deformed or twisted.) Hanger Spring 04
DC61-01257G - 02-
03
359 | P a g e
WF350
WF350
DAMPER SHOCKS
DC66-00470A F/ 01-
02-03
6) Defective Damper shocks Damper Shocks DC66-00470B R/01-
02-03
DC66-00650D F/ 04
DC66-00650C R/ 04
DRAIN PUMP
DC31-00054D - 01 -
04
1) Noise During Drain cycle 1. Operate spin only cycle, and then check for noise during drain cycle. Press the spin button for a few
DC31-00054A - 02 -
seconds to enter spin only cycle.
a) Foreign material in pump 03
2. Check the debris filter for any clogs.
Drain Pump
b) Mechanical noise 3. Check if the drain pump impeller is broken. ASSY DRAIN PUMP
c) Defective Drain Pump DC97-16530D - 01
noise. A defective Drain pump may cause noise during the drain cycle. If so, replace the pump.
DC96-01700A - 02 -
03
Noise DC97-16530D - 04
WIRE HARNESS
2) Noise - Wash Motor DC93-00262C - 01

1. Check the status assembly for any loose bolts.
a) Loose assembly bolts 2. Check for faulty connections: Hall sensor, Motor. DC96-01288T - 02
3. Spin the rotor and check the gap between the rotor and wire connector. If the gap is narrow, it may Wire Harness
b)Wire connection DC93-00244C -03
cause noise in the spin cycle. Motor Assembly
c) Mechanical noise 4. Check for any foreign objects stuck to the Rotor magnets. DC93-00262C - 04
d) Defective Motor MOTOR ASSEMBLY
DC93-00168A - ALL
360 | P a g e
WF350
WF350

2. If water pressure is too low, it may cause an nf error.
1. Check for any kinks in the water hoses.

2) Blocked water hose 2. Check if the water hoses are blocked by foreign material. No parts
3. Check if there is water leakage at the connection to the water valve
1. Check if the drain hose is inserted too deeply into drainage.

2. Dont remove the screw holding drain hose to frame. If it is removed, the drain hose falls to the floor and
3) Drain Hose No parts
water will drain out automatically.
3. Check for any holes on drain hose.
4) Blocked water valve filter Check if the filter is blocked by foreign material. No parts
WATER VALVES
NF Error DC62-30314K - 01
ALL
DC62-00214L -01
COLD
1. Enter the Quick test Mode. WATER VALVES DC62-00214L -02
2. Test each water valve by pressing the Temp Key. Each time you press the Temp Key, a water valve will COLD
be activated in this order: Pre-water valve Cold water valve, Bleach water valve, Cold & Bleach water HOT
5) Defective water valve DC62-30314K -03
valve, Hot water valve. COLD
3. Check the wire connections to the water valves. Resistance: 1.0 ~ 2.0k - replace valve Voltage value: COLD
approximately 120V - replace main PBA. MAIN PBA
DC62-00142G -04
COLD
MAIN PCB
DC92-00381K - 01
DC92-00381D 02
DC92-00381G - 03
361 | P a g e
WF350
WF350

26.4kHz WATER LEVEL
Water Level Sensor
DC96-01703B - ALL
7) Defective Pressure Hose
WIRE HARNESS
DC93-00262C - 01
1. Check the motor wire connection.
2) Hall sensor wire connector Wire HARNESS DC96-01288T - 02
DC93-00244C -03
DC93-00262C - 04
No Spin 1. Check if the rotor is damaged. Spin the rotor with your hand and check the gap between the rotor and
wire connector. If you see a very small gap this, could cause a problem.
4) Defective Main PBA If you have not found any problems with the above,, replace main PBA. Main PBA
5) Unbalanced load If the load size is too small, or too large, it can cause an unbalance condition. No parts
362 | P a g e
WF350
WF409
WF409
Model WF409
VRT Single
Project ACE
Versions /01/02
1. Check installation location. If the washer is installed on a soft-floor wooden-floor,

carpet etc, the vibration and noise can be worse.
2. Check for anything under the washer legs. Some customers will place plastic cups, etc.
under the legs for easier installation. This could cause vibration.
Vibration
1. Check if the rubber at the bottom of each leg is damaged. LEVELING LEGS
2. Lower legs as close to the base as possible. This will reduce vibration.
4) Legs not adjusted properly Leveling Legs DC97-14293A R/ALL
3. Check if the washer is level. Press on each corner. If the washer moves, adjust the
legs. DC97-00920N F/ALL
During installation, the Hanger springs can become dislodged. (The boot will look HANGER SPRINGS
5) Hanger springs dislodged Hanger Spring
deformed or twisted.) DC61-01257G - ALL
363 | P a g e
WF409
WF409
DAMPERS SHOCKS
6) Defective Damper shocks Damper Shocks DC66-00470B R/ALL
DC66-00470A F/ALL
The load size could be either too large or too small. Either one will cause an unbalance
7) Improper load size No parts
condition.
Check if a non- HE detergent is being used. The wrong detergent creates suds which will
1) Using non-HE detergent No parts
collect in the machine causing mold.
Using too much detergent will create too much suds. These suds collect in nooks and
2) Using too much detergent No parts
crannies and cause mold.
Wipe the inside of the washer, especially the area where the door seals to the inside.
Odor 3) Diaphragm (Not Cleaned) Mold can collect around the inside and folds of the diaphragm. You can wipe down with Maintenance
dilute chlorine bleach.
If the washer has the Pure Cycle function, operate the cycle to clean the drum regularly.
Do not use a cleansing agent when you use Pure Cycle.
4) Mold inside drum Maintenance
If the washer doesnt have the Pure Cycle function, use the Sanitize mode to clean the
drum.
364 | P a g e
WF409
WF409
1. Create a lot of suds by putting in more detergent in than recommended, and then
check where the leakage point is.
a) Diaphragm is damaged or torn. 2. Check the diaphragm for any damage.
3. Check if the wire-ring clamp came off. DIAPHRAGM
b) Diaphragm ring clamp is off. Diaphragm
4. If there is any foreign material on the door glass such as hair or dirt, water can leak DC64-00802C - ALL
c)Debris on diaphragm or glass through the gap between diaphragm and door glass.
5. Check if the door is tipping down. This could cause a small gap between the
d)Poor door seal
diaphragm and door glass. If the door is tipping, replace door-hinge.
Leakage a) Defective water hose
2. Check for any leakage between the water valve and water inlet hose. Water may leak
Installation
due to a faulty connection or defective thread on the water valve.
b)Improper water hose connections 3. Check for any holes in the water inlet hoses. If a hose is damaged, replace it
3) Leakage from detergent drawer 1. If the water pressure is too high, water can leak at the detergent drawer.
2. Check for foreign material in the drawer that could be obstructing the flow of water.
a) High water pressure
If the flow is obstructed, water can leak.
Maintenance No
b) Foreign materials in detergent drawer 3. If a non-HE detergent is being used it will cause too much suds. The pressure of the
parts
suds can cause water to leak.
c)Using Non-HE detergent
d) Drawer hose blocked 5. Check for foreign material in the hose drawer tub.
365 | P a g e
WF409
WF409
WATER VALVE
DC62-00214L COLD - ALL

4) Other Water Leakage 1. Check for leakage at the water valves due to damage.
DC62-30314K HOT - ALL
a)Defective water valves 2. Check the hoses for any holes. Check all hose clamps and connections for any leaks. Water Valves
3. Check the seal between the front and rear tub. Check if the outer tub is cracked. OUTER TUB
b) Hose & hose connections parts Check for leakage at the rear tub bearing. Front and Rear
outer tub DC97-15596A F/ALL
c)Tub assembly/ tub cracked 4. If the washing heater is not assembled properly, water will leak as soon as water is
supplied. Tighten the nut with an M10 tool. Drain DC97-15328L R/ALL
d)Faulty Heater assembly 5. Check if there is leakage at the debris filter and the drain cap.
Drain pump hose DRAIN PUMP
e)Drain pump parts (pump case crack or faulty 6. Check the hose lines and look for any cracks in the pump case.
assembly of debris filter) 7. Check for any holes in the drain hose. DC31-00054A - ALL
DRAIN HOSE
DC97-15273A - ALL
2) Siphon valve is blocked Check if there is any foreign material or a burr around the siphon valve. No parts
D/Drawer
If the rinse cap is not inserted properly, it may prevent fabric softener from being
/water 3) Rinse cap is not inserted properly
siphoned.
Maintenance
If fabric softener is too thick, dissolve a capful in a cup of water and shake well before
4) Foreign materials I detergent drawer Maintenance
using.
366 | P a g e
WF409
WF410
WF410
Model WF410
VRT Single
Project ACE
Versions /01/02/03
1. Check the wire connection to the door lock S/W. DOOR LOCK
2)Defective button of door lock S/W 2. Check if the button on the door lock S/W is normal. If it is deformed or damaged, replace the door Door Lock
lock S/W. DC64-00519B - ALL
WIRE HARNESS
DS Error Check resistance of the door lock S/W (Door open sensing part). The resistance when pushing the
DC96-01288F - 01-
3)Wire connection of door lock S/W loose button should be 0 (short). When not pushing button, it should be : (Over load). If the value is not Wire Harness
02
normal, replace the door lock S/W.
DC96-01288Z - 03
MAIN PCB
DC92-00254K - 01-
4) Main PBA If the door switch tests good, replace the main PBA Main PBA
02
DC92-00254S - 03
367 | P a g e
WF410
WF410
1. Create a lot of suds by putting in more detergent than recommended, and then check where the
leakage point is.
a) Diaphragm is damaged or torn. 2. Check the diaphragm for any damage.
4. If there are any foreign material on door glass such as hair or dirt, water can leak through the gap DC64-00802C - ALL
c)Debris on diaphragm or glass between diaphragm and door glass.
5. Check if the door is tipping down. This could cause a small gap between diaphragm and door glass. If
d)Poor door seal
it is tipping, replace the door-hinge.
Leakage a) Defective water hose
2. Check for any leakage between the water valve and water inlet hose. Water may leak due to a faulty
Installation
connection or a defective thread in the water valve.
2. Check for foreign material in the drawer that could be obstructing the flow of water. Obstructions
can cause water to leak.
Maintenance No
b) Foreign materials in detergent drawer 3. If a non-HE detergent is being used, it will cause too much suds. Pressure from the suds can cause
parts
water to leak.
368 | P a g e
WF410
WF410
WATER VALVE
DC62-00214L
COLD/ALL
DC62-30314K
HOT/ALL
4) Other Water Leakage 1. Check for leakage at the water valves due to damage. OUTER TUB
a)Defective water valves 2. Check the hoses for any holes. Check all hose clamps and connections for any leaks. Water Valves
3. Check the seal between the front and rear tub. Check if the outer tub is cracked. Check for leakage at DC97-15596A
b) Hose & hose connections parts the rear tub bearing. Front and Rear F/ALL
4. If the washing heater is not assembled properly, water will leak as soon as water is supplied. If this outer tub
c)Tub assembly/ tub cracked DC97-15328L
occurs, tighten the nut with an M10 tool. Drain Pump R/ALL
6. Check the hose lines and look for any cracks in the pump case. Drain hose DRAIN PUMP
e)Drain pump parts (pump case crack or faulty
assembly of debris filter) 7. Check for any holes in the drain hose. DC31-00054A - ALL
ASSY-DRAIN PUMP
DC96-01700A - ALL
DRAIN HOSE
DC97-15273A - ALL
Vibration
2. Check for anything under the washer legs. Some customers will place plastic cups, etc under the legs
for easier installation This could cause vibration.
369 | P a g e
WF410
WF410
LEVELING LEGS

4) Legs not adjusted properly 2. Lower the legs as close to the base as possible. This will reduce vibration. Leveling Legs R/ALL
DC97-00920N
F/ALL
HANGER SPRINGS
DC97-14293A
5) Hanger springs dislodged During installation, the Hanger springs can become dislodged. (The boot will look deformed or twisted.) Hanger Spring R/ALL
DC97-00920N
F/ALL
DAMPER SHOCKS
DC66-00470B
6) Defective Damper shocks Damper Shocks R/ALL
DC66-00470A
F/ALL
1. Operate the spin only cycle, and then check for noise during drain cycle. Press the spin button for a
1) Noise - During Drain cycle few seconds to enter spin only cycle. DRAIN PUMP
a) Foreign material in pump 2. Check the debris filter for any clogs. DC31-00054A - ALL
3. Check if the drain pump impeller is broken. Drain Pump
Noise b) Mechanical noise 4. The drain pump will vibrate a little. Check if any drain parts are hitting other parts, causing a ASSY-DRAIN PUMP
c) Defective Drain Pump mechanical noise. A defective Drain pump may cause noise during the drain cycle. If so, replace the DC96-01700A - ALL
pump.
370 | P a g e
WF410
WF410
WIRE HARNESS
2) Noise - Wash Motor DC96-01288F - 01-

1. Check the status assembly for any loose bolts. 02
a) Loose assembly bolts 2. Check for faulty connections: Hall sensor, Motor.
3. Spin the rotor and check the gap between the rotor and wire connector. If the gap is narrow, it may Wire Harness DC96-01288Z - 03
b)Wire connection
cause noise during the spin cycle. Motor Assembly MOTOR ASSEMBLY
c) Mechanical noise 4. Check for any foreign objects stuck to the Rotor magnets.
5. Check if the motor coils are damaged or burnt. DC96-01218D - 01-
d) Defective Motor 03
DC93-00080C - 02
371 | P a g e
WF410
WF419
WF419
Model WF419
VRT Single
Project ACE
Versions /01/02/03/04
1. Check the installation location. If the washer is installed on a soft-floor wooden-floor, carpet etc, the vibration and noise
can be worse.
2. Check for anything under the washer legs. Some customers will place plastic cups, etc. under the legs for easier
installation. This could cause vibration.
Vibration LEVELING LEGS
1. Check if the rubber at the bottom each leg is damaged. DC97-14293A

4) Legs not adjusted properly 2. Lower the legs as close to the base as possible. This will reduce vibration. Leveling Legs R/ALL
DC97-00920N
F/ALL
HANGER
SPRINGS
DC61-01257G -
ALL
372 | P a g e
WF419
WF419
DAMPERS SHOCKS
DC66-00470B
1. Check If the bolts connecting the tub to the Damper shocks are loose. Damper
6) Defective Damper shocks R/ALL
2. Check if the dampers are rusted or damaged. Shocks
DC66-00470A
F/ALL
DRAIN PUMP
1) Noise - During Drain cycle 1. Operate the spin only cycle, and then check for noise during the drain cycle. Press the spin button for a few seconds to DC31-00054A -
enter spin only cycle. ALL
a) Foreign material in pump 2. Check the debris filter for any clogs.
Drain Pump ASSY-DRAIN
b) Mechanical noise 3. Check if the drain pump impeller is broken.
4. The drain pump will vibrate a little. Check if any drain parts are hitting other parts, causing a mechanical noise. A PUMP
c) Defective Drain Pump defective Drain pump may cause noise during the drain cycle. If this is the case, replace the pump. DC96-01700A -
ALL
Noise WIRE HARNESS
1. Check the status assembly for any loose bolts. DC96-01288K -
a) Loose assembly bolts 2. Check for faulty connections: Hall sensor, Motor. Wire Harness ALL
3. Spin the rotor and check the gap between the rotor and wire connector. If the gap is narrow. It may cause noise during
b)Wire connection Motor MOTOR
the spin cycle.
c) Mechanical noise 4. Check for any foreign objects stuck to the Rotor magnets. Assembly ASSEMBLY
5. Check if the motor coils are damaged or burnt. DC96-01218D -
d) Defective Motor
ALL
DOOR LOCK
DS Error 2)Defective button of door lock 1. Check the wire connection to door lock S/W.
Door Lock
S/W 2. Check if button on the door lock S/W is normal. If it is deformed or damaged, replace the door lock S/W DC64-00519B -
ALL
373 | P a g e
WF419
WF419
WIRE HARNESS
3)Wire connection of door lock Check the resistance of the door lock S/W (Door open sensing part). The resistance when pushing the button should be
Wire Harness DC96-01288K -
S/W loose 0 (short). When not pushing button, (Over load). If the value is not normal, replace door lock S/W.
ALL
MAIN PCB
DC92-00254H -
01
DC92-00254A -
4) Main PBA If Door switch tests good, replace the main PBA. Main PBA 02
DC92-00254B -
03
DC92-00254H -
04
WIRE HARNESS
1) Wire connection of thermistor Check the THERMISTOR wire connection. Wire Harness DC96-01288K -
ALL
Check the Resistance of the thermistor. The Resistance at 25 C or 77F should be: THERMISTOR
2)Defective Thermistor WF220 model : 11.5 ~ 12.5K Thermistor DC90-10128H -
Other models : 45.6 ~ 52.7K ALL
MAIN PCB
Te Error DC92-00254H -
01
Power on the unit, and then separate the wire connector of the thermistor. Check the voltage values in the wire harness.
DC92-00254A -
The voltage should be DC 3.3V for LCD display models (WF448, WF520, WF461) and DC 5V for LED display models (the
3)Defective Main PBA Main PBA 02
other models). If the value is not normal, check the wire connection on the main PBA. If the connection is OK, replace the
main PBA. DC92-00254B -
03
DC92-00254H -
04
374 | P a g e
WF419
WF431
WF431
Model WF431
VRT Single
Project Yukon
Versions /01/02
DRAIN PUMP
1. Operate spin only cycle, and then check for noise during the drain cycle. Press the spin button for DC31-00054A - 01
1) Noise - During Drain cycle a few seconds to enter spin only cycle.
2. Check the debris filter for any clogs. DC31-00054D - 02
a) Foreign material in pump
3. Check if drain the pump impeller is broken. Drain Pump ASSEMBLY DRAIN
b) Mechanical noise 4. The drain pump will vibrate a little. Check if any drain parts are hitting other parts, causing a PUMP
c) Defective Drain Pump mechanical noise. A defective drain pump may cause noise during the drain cycle. If this is the
case, replace the pump DC97-15974B - 01
DC97-15974C - 02
Noise
2) Noise - Wash Motor WIRE HARNESS
a) Loose assembly bolts 2. Check for faulty connections: Hall sensor, Motor. DC93-00250A - ALL
3. Spin the rotor and check the gap between the rotor and wire connector. If the gap is narrow, it Wire Harness
b)Wire connection MOTOR ASSEMBLY
may cause noise during the spin cycle. Motor Assembly
c) Mechanical noise 4. Check for any foreign objects stuck to the Rotor magnets. DC93-00168A - 01
d) Defective Motor DC93-00168B - 02

2. Check the water pressure. If too low, it may cause an nf error.
NF Error
375 | P a g e
WF431
WF431
2. Dont remove the screw holding drain hose to frame drain. The hose may fall down onto the floor DRAIN HOSE
and water will drain out automatically. DC97-12534D - ALL
4) Water Valve filter blockage Check if the water valve filter is blocked by foreign material. Maintenance
1. Enter the Quick test Mode. WATER VALVES

2. Test each water valve by pressing the Temp Key successively. Each time you press the Temp
Key a water valve will be activated in this order: Pre-water valve Cold water valve, Bleach water HOT
5) Defective water valve
valve, Cold & Bleach water valve, Hot water valve. COLD
3. Check the wire connections to the water valves. Resistance: 1.0 ~ 2.0k - replace the valve.
Voltage value approximately 120V - replace the main PBA. MAIN PBA
WIRE HARNESS
1. Check the wire connection to the water level sensor. DC93-00250A - ALL
2. Check the frequency value of the water level sensor with no load in the drum. The value should WIRE HARNESS WATER
be approximately 26.4 kHz. LEVEL SENSOR
3. Check for any holes, damage, folds, or blockages in the water level sensor hose. ENSOR
DC96-01703B - ALL
2) siphon valve is blocked Check if there is any foreign material or a burr around the siphon valve. No parts
D/Drawer
/water properly

If fabric softener is too thick, dissolve a capful in a cup of water and shake well before using. Maintenance
drawer
376 | P a g e
WF431
WF431
1) Laundry load size If the washer is overloaded, it may cause a 3E error. If this occurs, test again with a smaller load. No parts
WIRE HARNESS
1. Check the motor wire connection. WIRE HARNESS DC93-00250A - ALL

2) Wire Harness/connection
2. Check the hall sensor wire connection HALL SENSOR ASSY HALL SENSOR
DC31-00098A - ALL
3) Motor assembly/loose bolts Check the motor assembly for any loose bolts. If a bolt is loose, tighten it. No parts
3E Error
1. Check if the rotor is damaged. Spin the rotor with your hand and check the gap between the rotor MOTOR ASSEMBLY
and wire connector. If you see a very small gap, this could cause a problem.
4) Rotor/Motor MOTOR ASSEMBLY DC93-00168A - 01
3. Check the resistance of the motor (U-V-W). The resistance should be approximately 11. DC93-00168B - 02
MAIN PCB
5) Main PBA If you have not found any problems with the above, replace the main PBA. MAIN PBA DC92-00657A - 01
DC92-00657B - 02
377 | P a g e
WF431
WF448
WF448
Model WF448
VRT dual
Project Purple
Versions 00/01/02/03/04/05/06/
WIRE HARNESS
DC96-01517A - 00
DC96-01517E - 01-03-
1. Check the motor wire connection. 04
2) Hall sensor wire connector Wire Harness
DC96-01517A - 02
DC96-01517KC- 05
No Spin
DC96-01687K - 06
MOTOR ASSEMBLY
DC96-01218D - 00-01
1. Check if the rotor is damaged. Spin the rotor with your hand, and then check the gap between the rotor and
wire connector. If you see a very small gap, this could cause a problem. DC96-01218D - 02-03-
2. Check if the rotor magnets are damaged. If so, replace the rotor. 04
DC93-00080C - 05
DC93-00168B - 06
378 | P a g e
WF448
WF448
MAIN PCB
DC92-00133A - 00-02
DC92-00133H - 01-03-
04
DC92-00133V - 05
DC92-00687D - 06
2. Check if the drain hose is blocked or kinked.
DRAIN PUMP
1. Check the debris filter for any clogs. DC31-00054A - ALL
2. Check if the drain pump impeller is broken.
ASSY DRAIN PUMP
Drain Pump
DC96-01585A - 00-02
No Drain DC96-01585C-01-03-
1. Check the resistance of the drain pump. It should be 13.35 ~ 16.35. 04-05-06
2. Check the voltage value of the drain pump. It should be approximately 120V.
MAIN PCB
DC92-00133A - 00-02
DC92-00133H - 01-03-
04
DC92-00133V - 05
DC92-00687D - 06
379 | P a g e
WF448
WF448
WATER LEVEL SENSOR

2. Check the frequency value of the water level sensor with no load in the drum. It should be approximately 26.4 DC97-03716C - 00
kHz.
DC96-01703B - 01-02-
Water Level Sensor 03-04-05-06

6) Pressure Hose
Check if a non- HE detergent is being used. The wrong detergent creates suds which will collect in the machine
1) Using non-HE detergent No parts
causing mold.
2) Using too much detergent Using too much detergent will create too much suds. These suds collect in nooks and crannies and causes mold. No parts
Odor Wipe the inside of the washer, especially the area where the door seals to the inside. Mold can collect around the
3) Diaphragm (Not Clean) Maintenance
inside and folds of the diaphragm. You can wipe down with dilute chlorine bleach.
If the washer has the Pure Cycle function, operate the cycle regularly to clean the drum. Do not use a cleansing
4) Mold inside drum agent when you run the Pure Cycle function. Maintenance
If the washer doesnt have the Pure Cycle function, use the Sanitize mode to clean the drum.
380 | P a g e
WF448
WF461

2. Check if an extension cord is being used. If one is, the voltage may be unstable.
1. Check the voltage at the input wire of the noise filter. If the voltage is approximately 120V, the power cord is NOISE FILTER/ EMI
2)Noise Filter normal. NOISE FILTER
2. Check the voltage at output of the noise filter. If the voltage is approximately 120V, the noise filter is normal DC29-00013B - ALL
WIRE HARNESS
DC96-01517A - 00
DC96-01517E - 01-03-
04
Check if the wire connection sub PBA is loose. If the connection is loose or separated, the washer may not turn on WIRE HARNESS
3) Wire Connection DC96-01517A - 02
or an error code may appear. SUB-PBA
DC96-01517KC- 05
No Power DC96-01687K - 06
ASSY SUB-PCB
DC92-00130A - ALL
REACTOR
4) Reactor Check if the reactor wire connection is OK and not damaged. REACTOR
DC26-00009H - ALL
MAIN PCB
DC92-00133A - 00-02
1. Check for any problems with the wire connections on the main PBA. DC92-00133H - 01-03-
2. If you dont find any problems after going through the above steps, replace the Main PBA. 04
DC92-00133V - 05
DC92-00687D - 06
381 | P a g e
WF461
WF461
WF461
Model WF461
VRT dual
Project Yukon
Versions /01/02
LEVELING LEGS
Vibration 1. Check if the rubber at the bottom of each leg is damaged. DC97-14293A FRONT-
4) Legs not adjusted properly 2. Lower the legs as close to the base as possible. This will reduce vibration. Leveling Legs ALL
DC97-00920N REAR -
ALL
HANGER SPRINGS
DC61-01257E - ALL
DAMPER SHOCKS
6) Defective Damper shocks Damper Shocks DC66-00470A F/ALL
DC66-00470B R/ALL
382 | P a g e
WF461
WF461
1) Door Leakage (Diaphragm) 1. Create a lot of suds by putting in more detergent than recommended, and then check where the leakage
point is.
a) Diaphragm is damaged or
2. Check the diaphragm for any damage..
torn. DIAPHRAGM
3. Check if the wire-ring clamp came off.
Diaphragm
b) Diaphragm ring clamp is off. 4. If there is any foreign material on the door glass such as hair or dirt, water can leak through the gap between DC97-14560M - ALL
diaphragm and door glass.
c)Debris on diaphragm or glass
5. Check if the door is tipping down. This could cause a small gap between the diaphragm and door glass. If the
d)Poor door seal door is tipping, replace the door-hinge.
2) Leakage from the inlet

connection 1. Check for any leakage between the water tap and water inlet hose.
2. Check for any leakage between the water valve and the water inlet hose. Water may leak due to a faulty
connection or a defective thread in the water valve.
Leakage b)Improper water hose 3. Check for any holes in the water inlet hoses. If a hose is damaged, replace it
connections
3) Leakage from detergent

drawer 1. If the water pressure is too high, water can leak at the detergent drawer.
2. Check for foreign material in the drawer that could be obstructing the flow of water. If the flow is obstructed,
water can leak.
Maintenance No
b) Foreign materials in 3. If a non-HE detergent is being used, it will cause too much suds. The pressure from the suds can cause water
parts
detergent drawer to leak.
5. Check for foreign material in the hose drawer tub.
d) Drawer hose blocked
383 | P a g e
WF461
WF461
WATER VALVE
DC62-00142G
COLD/ALL
4) Other Water Leakage
DC62-30314K HOT/ALL
a)Defective water valves 1. Check for leakage at the water valves due to damage.
2. Check the hoses for any holes. Check all hose clamps and connections for any leaks. OUTER TUB
Water Valves
b) Hose & hose connections 3. Check the seal between the front and rear tub. Check if the outer tub is cracked. Check for leakage at the rear DC61-01994G - F/ALL
parts tub bearing. Front and Rear
4. If the washing heater is not assembled properly, water will leak as soon as water is supplied. To correct, outer tub DC97-14604F - R/ALL
c)Tub assembly/ tub cracked
tighten the nut with an M10 tool. Drain pump DRAIN PUMP
6. Check the hose lines and look for any cracks in the pump case. Drain hose DC31-00054D - ALL
e)Drain pump parts (pump case
crack or faulty assembly of 7. Check for any holes in the drain hose. ASSY DRAIN PUMP
debris filter)
DC97-15974C - ALL
DRAIN HOSE
DC97-12534D - ALL

1. Check the voltage at the input wire of the noise filter. If the voltage is approximately 120V, the power cord is
normal. NOISE FILTER / EMI
2. Check the voltage at the output of the noise filter. If the voltage is approximately 120V, the noise filter is DC29-00013B - ALL
normal.
2E Error
WIRE HARNESS
DC93-00251B ALL
Check if the wire connection sub PBA is loose. If the connection is loose or separated, the washer may not turn WIRE HARNESS
3) Wire Connection ASSEMBLY SUB PCB
on or an error code may appear. SUB-PBA
DC92-00659A - 01
DC92-00773A - 02
384 | P a g e
WF461
WF461
REACTOR
4) Reactor Check if the reactor wire connection is OK and not damaged. REACTOR
DC96-01657A - ALL
MAIN PCB
1. Check for any problems with the wire connections on the main PBA.
5) Main PBA MAIN PBA DC92-00658A - 01
2. If you dont find any problems after going through the steps above, replace the Main PBA.
DC92-00658B - 02
1. Check the fan motor wire connection. FAN MOTOR

1) Fan Motor 2. Check the resistance of the fan motor. (U-V-W) The resistance of the fan motor should be approximately FAN MOTOR
3.7. If the value is not normal, replace fan motor. DC31-00032D - ALL
FE Error MAIN PCB

1. Check the main PBA wire connection.
2) Main PBA MAIN PBA DC92-00658A - 01
2. If the wire connection is OK, replace the main PBA.
DC92-00658B - 02
385 | P a g e
WF461
WF511
WF511
Model WF511
VRT dual
Project Grace Jr
Versions /01/02
1. Check installation location. If the washer is installed on a soft-floor wooden-floor, carpet etc, the vibration
and noise can be worse.
Vibration
LEVELING LEGS
1. Check if the rubber at the bottom of each leg is damaged. DC97-00920N -

4) Legs not adjusted properly 2. Lower the legs as close to the base as possible. This will reduce vibration. Leveling Legs ALL
DC97-14293A -
ALL
HANGER SPRINGS
5) Hanger springs dislodged During installation, the Hanger springs can become dislodged. (The boot will look deformed or twisted.) Hanger Spring DC61-01257E -
ALL
386 | P a g e
WF511
WF511
DAMPER SHOCKS
DC66-00470A
1. Check If the bolts connecting the tub to the Damper shocks are loose. Damper
6) Defective Damper shocks F/ALL
2. Check if the dampers are rusted or damaged. Shocks
DC66-00470B
R/ALL
1) Washer tilted toward front Check if washer is tilted to the front. If so, re-level. No parts
2) Siphon valve is blocked Check if there is any foreign material or a burr around the siphon valve No parts
D/Drawer
/water properly

If fabric softener is too thick, dissolve a capful in a cup of water and shake well before using. Maintenance
drawer
ASSY DRAIN
1) Noise - During Drain cycle 1. Operate the spin only cycle and then check for noise during the drain cycle. Press the spin button for a few
PUMP
seconds to enter the spin only cycle.
a) Foreign material in pump 2. Check the debris filter for any clogs. DC97-15974C -
Drain Pump
Noise b) Mechanical noise 3. Check if the drain pump impeller is broken. ALL
c) Defective Drain Pump DC31-00054D -
noise. A defective Drain pump may cause noise during the drain cycle. If this is the case, replace the pump.
ALL
387 | P a g e
WF511
WF511
WIRE HARNESS
1. Check the status assembly for any loose bolts. DC93-00149C -
a) Loose assembly bolts 2. Check for faulty connections: Hall sensor, Motor. Wire Harness ALL
3. Spin the rotor and check the gap between the rotor and wire connector. If the gap is narrow, it may cause
b)Wire connection Motor MOTOR
noise during the spin cycle.
c) Mechanical noise 4. Check for any foreign objects stuck to the Rotor magnets. Assembly ASSEMBLY
5. Check if the motor coils are damaged or burnt. DC93-00236A -
d) Defective Motor
ALL

2. Check if an extension cord is being used. If one is, the voltage may be unstable.
1. Check the voltage at the input wire of the noise filter. If the voltage is approximately 120V, the power cord is NOISE FILTER/
normal. EMI
2. Check the voltage at the output of the noise filter. If the voltage is approximately 120V, the noise filter is DC29-00013B -
normal. ALL
WIRE HARNESS
2E Error DC93-00149C -
Check if the wire connection sub PBA is loose. If the connection is loose or separated, the washer may not turn Wire Harness
3) Wire Connection ALL
on or an error code may appear. SUB-PBA
SUB PCB
DC92-00775A
REACTOR
4) Reactor Check if the reactor wire connection is OK and not damaged. REACTOR DC96-01657A -
ALL
388 | P a g e
WF511
WF511
2. If you dont find any problems after going through the steps above, replace the Main PBA. DC92-00321G -
389 | P a g e
WF511
WF520
WF520
Model WF520
VRT dual
Project Grace
Versions /01/02/03
1. Create a lot of suds by putting in more detergent than recommended, and then check where
the leakage point is.
a) Diaphragm is damaged or torn. 2. Check the diaphragm for any damaged.
4. If there is any foreign material on the door glass such as hair or dirt, water can leak through DC64-02174A - ALL
c)Debris on diaphragm or glass the gap between diaphragm and door glass.
5. Check if the door is tipping down. This could cause a small gap between the diaphragm and
d)Poor door seal
door glass. If the door is tipping, replace the door-hinge.
2. Check for any leakage between the water valve and water inlet hose. Water may leak due to a
Leakage faulty connection or defective thread in the water valve.
2. Check for foreign material in the drawer that could be obstructing the flow of water. If flow is
obstructed, water can leak.
Maintenance
b) Foreign material in detergent drawer 3. If a non-HE detergent is being used, it will cause too much suds. Pressure from the suds can
No parts
cause water to leak.
390 | P a g e
WF520
WF520
WATER VALVES
DC62-00214L COLD/01
DC62-00142G COLD/02/03
4) Other Water Leakage DC62-30314K HOT/ALL

1. Check for leakage at the water valves due to damage.
a)Defective water valves 2. Check the hoses for any holes. Check all hose clamps and connections for any leaks. Water Valves OUTER TUB
3. Check the seal between the front and rear tub. Check if the outer tub is cracked. Check for
b) Hose & hose connections parts Front and DC97-16156A F/ALL
leakage at the rear tub bearing.
4. If the washing heater is not assembled properly, water will leak as soon as water is supplied. Rear outer tub DC97-16151A R/ALL
c)Tub assembly/ tub cracked
To correct this, tighten the nut with an M10 tool. Drain Pump
d)Faulty Heater assembly ASSY DRAIN PUMP
5. Check if there is leakage at the debris filter and the drain cap.
6. Check the hose lines and look for any cracks in the pump case. Drain hose DC97-15974A/ALL
e)Pump drain parts (pump case crack or
faulty assembly of debris filter) 7. Check for any holes in the drain hose.
DRAIN PUMP
DC31-00016A/ALL
DRAIN HOSE
DC97-125234F - ALL
1. Operate the spin only cycle, and then check for noise during the drain cycle. Press the spin
1) Noise - During Drain cycle button for a few seconds to enter the spin only cycle. ASSY DRAIN PUMP
a) Foreign material in pump 2. Check the debris filter for any clogs. DC97-15974A/ALL
3. Check if the drain pump impeller is broken. Drain Pump
Noise b) Mechanical noise 4. The drain pump will vibrate a little. Check if any drain parts are hitting other parts, causing a DRAIN PUMP
c) Defective Drain Pump mechanical noise. A defective Drain pump may cause noise during the drain cycle. If this is the DC31-00016A/ALL
case, replace the pump.
391 | P a g e
WF520
WF520
WIRE HARNESS
2) Noise - Wash Motor DC93-00149A - 01

a) Loose assembly bolts 2. Check for faulty connections: Hall sensor, Motor. Wire Harness DC93-00148B - 02
3. Spin the rotor and check the gap between the rotor and wire connector. If the gap is narrow,
b)Wire connection Motor DC93-00149C - 03
it may cause noise during the spin cycle.
c) Mechanical noise 4. Check for any foreign objects stuck to the Rotor magnets. Assembly MOTOR ASSEMBLY
d) Defective Motor DC96-01218D - 01-02
DC93-00236A - 03
1. Check the debris filter for any clogs. ASSY DRAIN PUMP
2. Check if the drain pump impeller is broken. DC97-15974A/ALL
Drain Pump
DRAIN PUMP
1. Check the resistance of drain pump. It should be 13.35 ~ 16.35.
3) Defective Drain Pump DC31-00016A/ALL
2. Check the voltage value of drain pump. It should be approximately 120V.
No Drain MAIN PCB
DC92-00321A - 01
DC92-00321D 02
DC92-00321F - 03

2. Check the frequency value of the water level sensor with no load in the drum. It should be Water Level WATER LEVEL SENSOR
approximately 26.4 kHz. Sensor DC96-01703B - ALL
392 | P a g e
WF520
WF520

6) Pressure Hose

2. Check if the water pressure if too low. It may cause an nf error.

2. Dont remove the screw holding the drain hose to the frame drain. The hose can fall to the DRAIN HOSE
floor and water will drain out automatically. DC97-125234F - ALL
4) Water Valve filter blockage Check if the water valve filter is blocked by any foreign material. Maintenance
NF Error
WATER VALVES
DC62-00214L COLD/01
1. Enter the Quick test Mode. WATER
DC62-00142G COLD/02/03
2. Test each water valve by pressing the Temp Key repeatedly. Each time you press the Temp VALVES
Key, the water valves will be activated in this order: Pre-water valve Cold water valve, Bleach DC62-30314K HOT/ALL
5) Defective water valve HOT
water valve, Cold & Bleach water valve, Hot water valve. MAIN PCB
3. Check the wire connections to the water valves. Resistance: 1.0 ~ 2.0k - replace the valve. COLD
The Voltage value: approximately 120V replace the main PBA. DC92-00321A - 01
MAIN PBA
DC92-00321D - 02
DC92-00321F - 03
393 | P a g e
WF520
WF520
WIRE HARNESS
DC93-00149A - 01
1. Check the wire connection to the water level sensor. WIRE
2. Check the frequency value of the water level sensor with no load in the drum. It should be HARNESS DC93-00148B - 02
6) Defective water level sensor
approximately 26.4 kHz. WATER LEVEL DC93-00149C - 03
WATER LEVEL SENSOR
DC96-01703B - ALL
394 | P a g e
WF520
Samsung Electronics America, Inc.
85 Challenger Road
Ridgefield, Park, NJ 07660-2112

Samsung Refrigerator and Whaser Repair 2011

Uploaded by

Document Information

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

Samsung Refrigerator and Whaser Repair 2011

Uploaded by

Copyright:

Available Formats

Samsung Electronics America

Rapid Repair Resolution

Wrong Temperature ................................................................................................................................. 18

Ice issues ................................................................................................................................................... 67

Ice issues ................................................................................................................................................. 142

Control Issues.......................................................................................................................................... 171

RFG295AB .......................................................................................................................... 198

Ice issues ................................................................................................................................................. 224

Control Issues.......................................................................................................................................... 251

RS265TD ............................................................................................................................. 275

Ice issues ................................................................................................................................................. 299

Control Issues.......................................................................................................................................... 326

WF220 ................................................................................................................................ 343

Vibration ................................................................................................................................................. 359

NF Error ................................................................................................................................................... 375

No Drain .................................................................................................................................................. 392

Supplied Generic Accessories

Part Number DA80-0002C DA60-00143B DA62-00305A DA74-00070B DA61-04522A DA61-04521A

Critical Parts Lookup Information

Project Name NW2 Compressor Type Flex Coolselect Pantry or Mid-drawer No

1. Verify the evaporator fan is moving air (Note:

1. Access Forced Operation Mode and turn on

5. Check the operation of the defrost circuit,

1. Access Forced Operation Mode and turn on

Verify the water

Verify the ice

Verify that all air

Verify the water

1. Ice buildup in either the freezer or

Verify the Ice 1. Verify the auger solenoid is functioning

Mid Drawer / Coolselect

No water N/A N/A N/A N/A N/A N/A

N/A N/A N/A N/A N/A N/A N/A

Verify that child

1. Verify the Freezer and Fridge temperature

1. Verify the Freezer and Fridge temperature

Make sure the 1. Make sure the compressor is mounted

New units may

Water tastes or smells

This indicates the

Make sure the

Icemaker Type Flex Fridge Type fixed Number of Evaporators 2

Project Name NW2 Compressor Type Flex Coolselect Pantry or Mid-drawer No

1. Verify the evaporator fan is moving air (Note:

1. Verify the evaporator fan is moving air (Note:

1. Access Forced Operation Mode and turn on the

1. Access Forced Operation Mode and turn on the

Verify that all air

Make sure that

Verify the water

1. Ice buildup in either the freezer or refrigerator

No crushed Ice N/A N/A N/A N/A N/A N/A

Mid Drawer / Coolselect

A blinking segment indicates either an open or

Verify that child

1. Verify the Freezer and Fridge temperature

1. Verify the Freezer and Fridge temperature

The unit will stop

New units may

This indicates the

Make sure the

Icemaker Type Flex Fridge Type fixed Number of Evaporators 2

Project Name NW2 Compressor Type Flex Coolselect Pantry or Mid-drawer No

1. Verify the evaporator fan is moving air (Note: