Date

Objective Activity Hours Total Hours 1-Maintenance

2-Lizzy 3-Financing 4-Sales 5-Communication
6-Reviewing Units
2/3/16 1-Maintenance Practiced Fixing metal blinker holders with Q bond. Used Sea Foam to help clean out the gas tank. 1.5 94.5 1.5
2/3/16 5-Communication Took inative in handling a customer issue over the phone. Used confidence to handle some requests of a customer 0.5 0.5
2/6/17 1-Maintenance learned and practiced buffing and polishing. To try and remove hard water spots. And assisted in removing a gas tank. 2.5 2.5
2/6/17 6- Reviewing Units Gained a greater understanding of Harley's and there uniqe set up's. Practiced on 3 new bikes we recived. 1.5 1.5
Handled a new situation regarding a customers consecerse over the phone. Involved, calling, giving information, and
2/7/17 5-Communication emailing. 0.5 0.5
Handled a phone call that required me gaining new information regarding title load pay-offs. And Required me to record
2/8/17 5-Communication infomration and pass it on to my coworker. 0.5 0.5
2/9/17 1-Maintenance Learned to use touch up spray paint on different parts of the motorcycle. 0.5 0.5
2/9/17 5-Communication By practicing clarity in communication I prevented a problem from happening with a customer. 1 1
Found some things that needed to be adressed on a motorcycle that we had just listed for sale. Needed to tell my co
2/10/17 6- Reviewing Units workers and did my best to get these issues resolved. 1 1
Handled another situation with some customers on the pricing of the bike. Had to make a judgement call that became a
2/10/17 4-Sales learning experience. 2 2
2/10/17 2- Lizzy Worked a sales process in the lizzy system. Entered the buyers information and printed the paper work. 1 1
Used communication with my co workers to adress a situation in just the right amount of time. Which ultimalty prevented
2/11/17 5-Communication people from becoming upset because of a bike that sold. 0.5 0.5
Practiced collecting multiple deposists. Clearly adressed to the customers what the terms of agreement were. And practiced
2/11/17 4-Sales running crdit cards and keeping track of all the paper work. 3 3
2/13/17 2- Lizzy Learned and practiced using the lizzy system to print and sell a bike that was going out of state. 0.5 0.5
2/13/17 3- Financing Asked pre requiquisit questions to a customer and determined that they were not elegible for our in house financing. 0.5 0.5
I completed a sale from start to finish. Talked to the customer, assessed the situation, signed the paper work and counted
2/13/17 4-Sales the money. 2 2
Took a forward approach with a customer from the beginning to prevent any future problems regarding test drives. My
supervisor used it as a good way to recognize my good communication in handling the situation. And taught me skills to
2/15/17 5-Communication handle the situation. 0.5 0.5
2/15/17 3- Financing I was able to answer some questions about financing over the phone. 0.25 0.25
Had a learning situation with handling some difficult customer. Did my best to think ahead in the situation. Requested
2/16/17 4-Sales advice from my supervisor on how to handle the situation. 1.5 1.5
2/17/16 2- Lizzy Practiced printing the paper work for a sale on a bike. And produced multiple purchase orders for customers. 1.5 1.5
Practiced using a grinder to smoth some sharp surfaces on a metal foot peg. And educated with oil changes on Harley
2/17/17 1-Maintenance Davidson Motorcycles. 1 1
I communicated with America First Credit union regarding the details of a motorcycle we had that a customer that was
2/18/17 3- Financing trying to get a loan on. 1 1
Took a deposit over the phone for a motorcycle. Had to explain our policy on holding units and then gain a commitment
2/18/17 4-Sales from them. Had to wait for a call back and learned to take a credit card over the phone. 0.75 0.75
Had a orentation from my co-worker regarding the paper work process when we sell a unit out of the state of Utah. (Again)
2/21/17 2- Lizzy Had interactive practice with this process. 0.5 0.5
Handled a phone call with regards to someone wanting to trade in a motorcycle. Required obtaining details and passin
2/21/17 5-Communication along the information to my co workers. 1 1
2/21/17 3- Financing Discussed financing with multiple customers daily. 1 1
Educated by my coworker on a aspect of the motorcycles I wasnt familiar with. The "clutch free play" is now something I
know to look for when I am checking Units. I was also educated regarding spark plugs, how to match them, the imporance
2/22/17 6- Reviewing Units of the "Gap", and how to tell if the machine is running "rich" or "lean". 2 After first progress report 2
Took a deposit on a motorcycle from a gentelmen who I was working with the day before. It was a uniqe situation because
of the difference of the balance he needed to pay that the credit union would not finance with. We had to discuss the best
options with how much money we would charge on his card, because of the fact that he would be comming back the next
2/22/17 4-sales day to pay the full amount. 1 1
Observed and had a discussion with my coworkers about different financial insittuitons to use, as we had another institution
2/22/17 3- Financing make a pitch to us them as a main source of financial options to customers with poorer credit. 1 1
Worked with a customer who has come by a number of times to try and figure out the details of a deal he wants to make.
Passed it off to my supervisor. I observed and gained greater knowledge of the unit we were selling and why it was priced
2/22/17 4-Sales accordingly, and how book value played into that price, and how the extras really made that bike a good price. 1 1
Learned about BMW motorcycles. Had to figure out the best way to add coolant to the bike. Found out that I had to add oil
2/23/17 6- Reviewing Units and then needed to figure out what type of oil and how much. 2 2
Had to dran some oil out of a bike that was overfilled by 1-2 quarts Needed to make those fine adjustments to make sure it
2/23/17 1-Maintenance was at the correct amount. 1 1
Learned from my supervisor about the reasons we had a harley davidson motorcycle priced so cheep. It was very
2/23/17 4-Sales informational and incread my knwolegde of pricing. 0.5 0.5
2/23/17 4-Sales I sold gear to a customer and learned how pricing worked. I havent typically sold gear to customers. 0.5 0.5
Took a phone call on a trade in. Continued to learn about loan pay offs and the best way to go about pricing our trade in
2/23/17 4-Sales units. 0.25 0.25
Recived a orentation from my supervisor about specifics of our online business program, including splitting payment
2/24/17 2- Lizzy methods, printing temporary plates, and we upgraded my "tilte" to give me greater apility to make changes in the program. 2 2
Reviewed the details of our financing applications that I will need to fill out with customers when they want us to try and
2/24/17 3- Financing finacne a unit for them. Reveiwed prerequisit quesiton to ask and requirements that must be met. 1 1
Took a phone call regading financing. It requried me to assess the situation, give the applicable information regarding our
ability to finance, and then who they could go to to get financed. Needed me to collect and give lots of infomration, clearly
2/24/17 5-Communication and effectively. 0.5 0.5
2/27/17 4-Sales Completed the paper work on 2 sales start to finish under the supervision of my co worker. 1 1
2/27/17 2- Lizzy Learned and review how to change the sales date, salesman, and other processes in the lizzy software. 1.5 1.5
2/27/17 6- Reviewing Units Practiced reviewing more unique bikes. Honda Valkire and a suzuki katana. 1 1
I was taught how to look up what specific battery a motorcycle needs. Then pulled the old battery and incerted the new
2/27/17 1-Maintenance one. 0.5 0.5
I was taught how to find a leak in a motorcycle tire. After I found the leak I was instructed on how to fix the problem. It
required to remove the tire off the bike. Debeading the tire, and look at the beading surface for anythign that could cause
2/28/17 1-Maintenance the leak. After finding the leak I had to clean the surface and put it all back together with a compound called a bead sealant. 2.5 2.5
Checked a new bike that I had never worked on before. Had to take time and learn the features of it. It was called an Aprillia
3/1/17 6- Reviewing Units Shiver. 0.75 0.75
3/1/17 4-Sales Delt with a difficult customer. Had to get assistance from my supervisor on how to handle the situation. 0.5 0.5
Completed a simple cash sale from start to finish. Talked with the customers, discussed price, added him into the system,
3/2/17 4-Sales printed forms etc. 1 1
Took complete responsibilites of sales. Both my supervisor and my sales co-worker were out. Did two full sales. Had to
3/3/17 4-Sales adress and solve issues that arose. Had to balance all the responsibilites. Had to solve computer and pritter issues. 4 4
With both my superior co workers gone I had to use critical communicaiton skills with people in person and over the phone.
3/3/17 5-Communication Had to make sure to take notes of things that I need to later communicate to my supervisor. 1.5 1.5
3/4/17 4-Sales Learned how to email a scand, signed copy of a purchase order. Needed by the credit union for finanancing. 0.5 0.5
Practice replacing a battery on a HD Nightster. Those bike Had a tedious way they batteries need to be put in, requring extra
3/4/17 1-Maintenance hard wear for attachign them. Also learned how to access and check the fuse box on a motorcycle. 1.5 1.5
Took a phone call where I needed to gather infomratoin to send to a purchase order by email. Had to call back and tell him
that that bike sold. It was a stressful thing to communicate. We dont hold bikes unless we recive money down but its hard
3/4/17 5-Communication because people get under the impression that the bike will be ready when they come. 1 1
Date Objective Activity Hours
3/8/17 5-Communication motorcycle that we sold a few days eariler. I had to explain how we would adress the situaiton. 2
3/8/17 3- Financing
3/9/17 1-Maintenance
3/9/17 4-Sales
3/10/17 1-Maintenance
3/10/17 5-Communication Practiced communication all day answering the phone, over, and over, and over again. 0.5
3/11/17 1-Maintenance
3/13/17 1-Maintenance
3/13/17 4-Sales
3/14/17 1-Maintenance
3/15/17 1-Maintenance
3/16/17 1-Maintenance
3/17/17 1-Maintenance
3/17/17 5-Communication situation. 0.25
3/20/17 1-Maintenance
3/22/17 1-Maintenance
3/23/17 1-Maintenance
3/25/17 1-Maintenance
3/24/27 6- Reviewing Units
3/24/17 1-Maintenance
3/27/17 1-Maintenance
3/27/17 1-Maintenance
3/27/17 6- Reviewing Units
3/28/17 6- Reviewing Units
3/30/17 4-Sales
3/30/17 1-Maintenance
4/5/17 3- Financing
4/5/17 6- Reviewing Units
4/5/17 1-Maintenance
4/5/17 1-Maintenance
4/5/17 3- Financing
4/8/17 6- Reviewing Units
4/10/17 4-Sales
4/10/17 4-Sales
4/10/17 4-Sales
4/17/17 1-Maintenance
4/19/17 1-Maintenance
4/23/17 3-Financing
Total Hours 1-Maintenance
2-Lizzy 3-Financing 4-Sales 5-Communication
6-Reviewing Units
Took multiple phone calls that challenged my abilities to adress situations and communicate clearly to individuals. Had to
make a phone call on an individual regarding a bike we were gettting ready to sell that was still not ready to be sold. Had to
explain the situaiton and make sure we were on the same page and told him we would contact him and he could keep in
touch with us. Later in the day had to adress a situation over the phone with a customer who was not happy with a
2
Observed a conversatoin between my co workers and a customer trying to finance a motorcycle. Learned some skills
needed to determine what the best route for financing is. As well as participated in a meeting between us at SLC
Powersports and a financial insitutiton looking to finance people on motorcycles. 1 1
Assisted a co worker in assembling a bike that had many bolts and tight fitting parts. Learned some skills to make things
better fit and tricks to get things on. Later in the day learned the best way too look up information on bikes on the internet. 2 2
Full sale start to finish. Learned more infomration about how bank issued checks work with a sale. 0.5 0.5
Learned a number of things regarding reparis and maintanence. Learned to access bolts that needed to be tightened but
were hard to get to on a victory vision. I learned how to flush coolant on a dirt bike. Learned more about the identification
of motorcycle batteries. Leared and practiced re-wireing some electrical on a motorcycle and well as soldering wires
together. 3 3
0.5
Assisted in removing a gas tank. And did a full coolant flush. And mounted a full metal skid plate. 1 1
Assisted in a suspension swap on a motorcycle. Never pulled a shock off of a motorcycle before this. Also helped to take off
tedious bolts on a motorcycle. 2 2
Handeld a unique situation that required a judgment call on my part. I played it safe and took information down that was
needed for us to help the customer out at a later time. 0.5 0.5
Assisted in the removal of exausts off of a motorcycle. 0.5 0.5
Reattached exausts. Assisted in the removal of a axil that required two people to effectivly remove. Adjusted a belt tention
for the first time. 1 1
I performed a Full Oil change on a victory motorcycle under my co workers supervison. 1.5 1.5
leanred to pull a battery on a yammah bolt. Required removing five different bolts and incerting the battery in a certain
way. Used a refrence book to find the right battery. 0.5 0.5
Handled a difficult situatino with a customer on the phone. Challenged my ability to communicate with him and handle the
0.25
Learned more about certain light bulbs on different bikes and how to match them when they go out. Leanred more about
why motor cycles need to be warmed up before you take the RPMs High. 1 1
Fixed a horn on a Harley davidson. Needed to figure out how to get to the horn, then needed to take the new one and find a
way to make it fit in the existing brackets. Put exausts on a vstar 1100 with no assistance from my co workers. Required me
to fit in the propert place, then secure with multiple bolts. 2 2
Got a motorcycle runnning, that had been sitting for a few weeks. Had to assess the problem and then try different things to
resolve it. 1 1
Adjusted the cluch free play on a yammah bolt that had after market bars added. 0.5 0.5
Found problems that we previously didnt know about on some of the new motorcycles we got in. Including, oil dip sticks,
oil leaks, tires that needed to be replaced, etc. 1.5 1.5
Helped bead a tire that was having troubles, required putting the tire on its side and using a high flow air chuck. 0.5 0.5
Helped assembeled forks that had been taken apart for for seals. Assisted in putting the forks back on the motorcycle. It
was a very tedious job that required, pushing, hammering, fitting, holding parts in place, looseing brackets, and bolts and
then putting it back together. To ensure quality on a customers motorcycle, I checked all the key bolts on the front end, 2
pinch bolt, fork head bolts, axle bolts, axle pinch bolts, brake bolts, and fender bolts. Learned more about how to assemble
and disasemble the forks of a motorcycle, especially in the face of difficult cercumstances, when things have trouble fitting. 2.5 hours 2.5 hours
Learned about bolt extraction on the handle bar risers. Tried different tactics and hardwear to remove the bolt. 0.75 0.75
Checked a Harley davidson Springer. This is a custom bike with a custom front end. A springer is taking away the traditional
internal front suspension and using a external spring, suspension system for the front of the bike. It is completely uniqe and
required my extra attention to make sure everything was safe and tight. 1 1
Checked a Polaris Sportsman 700. It is a ATV something that I dont typically deal with. Required more attention to try and
examin the key important safty features. Took some reaserch to find the vin number on the ATV. 1 1
Full sale start to finished. Had to make note of a unique lean holder. 0.5 0.5
Filled and incerted a new battery in a Triumph Bonnevill. Had to figure out where the battery was and how to incert it.
Needed to match bolts because some were missing that holds on the seat. 0.5 0.5
Filled out a crdit Application with a customer. Learned the lession that I need to make sure drivers licences are not expired. 0.5 0.5
Checke a unfamiliar bike. Had to take time to find the coolant tank that was hidden. I ended up removing certain things to
try and find it. 0.5 0.5
Tightened the throttle on a motorcycle. Had to get creative because it didnt fit as well as it should have. It took creativity
and trial and error to try and solve the problem 0.5 0.5
Change both the engine and Transmition oil on a dirt bike we recived into the shop. I felt confident I knew how to do it
because I have done simlar work for years. Soon found out that it wasnt as simple as I thought. I didnt know that the
engine and transmition oil were seprate. I had to find the diffrent drain plugs to each. Had to do extensive reaserch to try
and understand the correct process to change both. Made phone calls to other franchied dealers to try and get more
infomation. Learned that the transmition needed specific gear oil and not just standard engine oil. Good learning experience
of problem solving and getting answers. 2.5 hours 2.5 hours
Filled out a credit application with a customer, he had good credit, money down so all looked to be good. We later learned
that the credit union wouldnt finaniance him because of too much debt to income. Just goes to show that credit score isnt
eveything. 0.5 0.5
Checked a Triumph Tiger Explorer. This was my first expereince with this bike. Had to get familiarised with the set up and
mecanics of this bike. 1 1
Handeled a customer all the way along the sales process to make sure all of her needs were met. Took the orginal phone
call when she called with quesitons, then when she came in to look, I worked with her to find an alternative bike after the
one she orginally wanted sold. Gave here all the needed infomration to let her make an infomed decision. She called and
touched base wiht me today, told me where she was at in the sales process, I gave her the needed infomration in return.
She later called and gave me payemt over the phone to hold a bike. 1 1
Worked with a customer to pay the partial amount on a bike. Counted the money and got the needed information. 0.5 0.5
Worked the show room by my self. Tried to keep track of all the customers to try and help each one. As well as deal with a
difficult customer in the mix of all the busy ness. 1 1
Helped with an incredibly difficult tire removal. Required cutting and pounding away. Also learned more about ducatis and
the way the single sidded swing arms. 2 2
Totals 31.25 7 6.75 23.5 10.25 13.25 92
1-Maintenance
2-Lizzy 3-Financing 4-Sales 5-Communication
6-Reviewing Units Total of Toatals
Used Q bond to fix a headlight houseing that I had to disaseble to fix. Had to get creative to fix a locking mecanism on a
motorcycle. Leaned about what do do if threads get pulled out of an aluminum case on a motorcycle. 2 2
Worked throught the financing process with a customer. Filled out the application, covered pre requisite questions and
gained the needed information. 0.5 0.5