Professional Documents
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Why are thousands of businesses and other organisations all around the world
using a balanced scorecard methodology?
What are the advantages of having a wider range of performance measures than
before, as the balanced scorecard demands?
Balanced scorecards get you where you want to go
The answer to both these lies in Kaplan and Norton's earliest work on the
balanced scorecard. They showed how an aircraft pilot used lots of different
instruments on his dashboard, each measuring a different thing, to get his plane
to where he wanted to go.
Similarly, businesses can use a balanced scorecard - measuring the
organisational equivalent of their engine temperature, wind speed and altitude -
to get where they want to go and meet or exceed their overall organisational
goals.