Activity for July 19, 2016

Topic: Analysis: Its Methods and Tools

Tasks
1) Based on the problems (of the existing system/ organization) you have listed in your
gathered, prepare a 5 WHYs Table for RCA (root cause analysis). Make one table per
problem.

5 Why Question Table

Team Members: Batungbakal, Robin Amiel C. Date: August 2, 2016
Balitao, Lyra Janille E.
Castillo, Lance Tristan V.
Castro, Maria Regina A.
Catud, Christinne C.
Problem Statement:
1. Belles Laundry shop having a delay in delivering washed clothes to customers.
Estimated Total Business-Wide Cost:
Recommended Solution: Laundry shop expansion, maybe for the space of the business or the services
they offer.
Latent Issues: The stacked of clothes in queue.
Why Questions: 3W2H Answers Evidence Solution
(with what, when, where, how, how much)
1. Why is there a Because there were some issues in The stacked of
delay in the demand of customers. clothes in queue.
delivery?
2. Why were there Because there are no sufficient That was the time Immediate hiring
issues during the number of washers. when the head of a new head
customers washer resigned. washer.
demand?
3. Why were there Because the business cannot yet It is only a small The current
no sufficient afford to pay the salary for the business. washers should
number of additional washers. work faster.
washers?
4. Why cant the Because the profit can only The business is not The proprietor
business afford provide for the enough expenses that progressive. should fund for an
to pay for the for the utilities and salaries for the extra capital.
additional employees.
washers?
5. Why does the Because the nature of business is They only provide Laundry shop
profit is limited restricted for service. service for washing, expansion, maybe
only for drying, folding and for the space of
expenses and tailoring. the business or the
salaries? services they offer.
 5 Why Question Table
Team Members: Batungbakal, Robin Amiel C. Date: August 2, 2016
Balitao, Lyra Janille E.
Castillo, Lance Tristan V.
Castro, Maria Regina A.
Catud, Christinne C.
Problem Statement:
2. Belles Laundry shops issues with lost clothes of customers.
Estimated Total Business-Wide Cost:
Recommended Solution: The expansion of the business in terms of services.
Latent Issues: The yarn they are using for label is not durable enough to withstand the whole process.
Why Questions: 3W2H Answers Evidence Solution
(with what, when, where, how, how much)
6. Why are the Because the yarn they are using for The form containing
clothes lost label is not durable enough to the list of items from
during the withstand the whole process. the customers.
process?
7. Why is the yarn Because the shop opted for a low The used yarn itself. Invest on high-
not durable quality yarn having a cheaper quality yarn.
enough? price.
8. Why did the Because the shop does not want to The receipt Increase the
business opt for spend too much on something that containing the price allowance
a low-quality is not that important, hence, the of the yarn purchased allocated for the
yarn? yarn. by the business. utilities expense.
9. Why did the Because they want to maximize The effect of their The business
business not their profit on more important wrong allocation of should decide on
want to spend expenses. money. acquiring
money on that additional capital.
specific utility?
10. Why do they Because the business is not The daily Expansion of the
want to progressing well and they want to transactions they business in terms
maximize their make sure that other important receive. of services.
profit on other expenses were satisfied first.
expenses?

5 Why Question Table

Team Members: Batungbakal, Robin Amiel C. Date: August 2, 2016
Balitao, Lyra Janille E.
 Castillo, Lance Tristan V.
Castro, Maria Regina A.
Catud, Christinne C.
Problem Statement:
3. Sometimes, a customer complains about a stain on their clothes.
Estimated Total Business-Wide Cost:

Recommended Solution: Add additional capital and provide enough space for receiving, washing,
drying and folding areas.
Latent Issues: The evident stain on white and colored garments.

Why Questions: 3W2H Answers Evidence Solution

(with what, when, where, how, how much)
1. Why there was a Because there was a mishandling There were
stain on the in washing the clothes. customers that
clothes after complained about the
washing? stain.
2. Why there was Because the washers didnt The evident stain on Add washing
mishandling in segregate the clothes properly. white and colored machines.
washing the garments.
clothes?
3. Why that the Because there are a lot of clothes Stacked clothes ready Wash the clothes
washers didnt still on queue. for washing right in as soon as
segregated the front of the counter. possible.
clothes
properly?
4. Why there are a Because the place of receiving the There is a delay in Hire additional
lot of clothes clothes to wash is separated to the delivering the washed employees for the
still on queue? place they really wash and fold the clothes to the process.
clothes. customers.
5. Why does the Because the rented area of the They only occupy a Add additional
place of laundry shop is only limited for small space in a capital and
receiving the receiving area. condominium lobby. provide enough
clothes to wash space for
is separated to receiving,
the place they washing, drying
really wash and and folding areas.
fold the
clothes.?