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resting electrocardiograph
Service Manual
ii Welch Allyn CP 50 and CP 50 Plus 12-lead resting electrocardiograph
Copyright 2009 Welch Allyn. All rights are reserved. No one is permitted to reproduce or duplicate, in any
form, this manual or any part thereof without permission from Welch Allyn.
Caution: Federal US law restricts sale of the device identified in this manual to, or on the order of, a
licensed physician.
Welch Allyn assumes no responsibility for any injury, or for any illegal or improper use of the product, that
may result from failure to use this product in accordance with the instructions, cautions, warnings, or
indications for use published in this manual.
Welch Allyn is a registered trademark of Welch Allyn, Inc. CP 50 and CP 50 Plus are trademarks of Welch
Allyn, Inc.
Software in this product is copyright Welch Allyn or its vendors. All rights are reserved. The software is
protected by United States of America copyright laws and international treaty provisions applicable
worldwide. Under such laws, the licensee is entitled to use the copy of the software incorporated within
this instrument as intended in the operation of the product in which it is embedded. The software may not
be copied, decompiled, reverse-engineered, disassembled or otherwise reduced to human-perceivable
form. This is not a sale of the software or any copy of the software; all right, title and ownership of the
software remains with Welch Allyn or its vendors
Caution! Changes or modifications not expressly approved by Welch Allyn could void the purchasers
authority to operate the equipment.
For information about any Welch Allyn product, please call Welch Allyn Technical Support:
European Customer Care +35 3 46 906 7790 United Kingdom +44 20 7365 6780
Germany +49 6950 985 132 France +33 155 69 58 49
Brazil +55 4133 0800 China +86 21 6327 9631
Mexico +52 5283 2470 Netherlands +31 202 061 360
Colombia +571 612 5300 Sweden +46 858 536 551
Malaysia +60 3 7875 3341 Australia +61 2 9638 3000
Contents
1 - Safety Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Purpose of this manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Service policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Symbols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
General Warnings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Warnings related to the environment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Warnings related to accessories and other equipment . . . . . . . . . . . . . . . . . 3
Warnings related to using the electrocardiograph . . . . . . . . . . . . . . . . . . . . . 4
General Cautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Electrostatic discharge (ESD) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
2 - Export and import process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
3 - Update process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
4 - Upgrade process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
5 - Performing a full-functional test . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
6 - Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
ii Contents Welch Allyn CP 50 and CP 50 Plus 12-lead resting electrocardiograph
1
1 Safety Summary
All service technicians of the electrocardiograph must read this safety summary and all
warning and caution statements in the manual.
Service policy
All repairs on products under warranty must be performed by Welch Allyn or by a service
provider authorized by Welch Allyn. Unauthorized repairs will void the warranty. In
addition, whether or not covered under warranty, any product repair should be performed
exclusively by Welch Allyn or by a service provider that has been authorized by Welch
Allyn.
If the product fails to function properlyor if you need assistance, service, or spare
partscontact the nearest Welch Allyn Technical Support Center.
Before contacting Welch Allyn, try to duplicate the problem, and check all accessories to
ensure that they are not causing the problem. When calling, please be prepared to
provide:
For out-of-warranty repairs or spare parts orders, a purchase order (or credit card)
number.
In case a return cannot be avoided, the representative will record all necessary
information and will provide a Return Material Authorization (RMA) number, as well as the
2 Safety Summary Welch Allyn CP 50 and CP 50 Plus 12-lead resting electrocardiograph machine
appropriate return address. An RMA number must be obtained prior to any return.
If you have to return your product for service, follow these recommended packing
instructions:
Remove all hoses, cables, sensors, power cords, and other accessories (as
appropriate) before packing, unless you suspect they are associated with the
problem.
Wherever possible use the original shipping carton and packing materials.
Include a packing list and the Welch Allyn Return Material Authorization (RMA)
number.
It is recommended that all returned goods be insured. Claims for loss or damage to the
product must be initiated by the sender.
Symbols
WARNING Indicates conditions that could lead to
illness, injury, or death.
Caution Indicates conditions that could damage
equipment or other property.
General Warnings
Warnings indicate conditions or practices that could lead to illness, injury, or death.
General Cautions
Cautions indicate conditions or practices that could damage the equipment or other
property.
Service manual Safety Summary 5
ATTENTION
CAUTION OBSERVE PRECAUTIONS
FOR HANDLING
SENSITIVE ELECTRONIC DEVICES ELECTROSTATIC
DO NOT SHIP OR STORE NEAR STRONG SENSITIVE DEVICES
ELECTROSTATIC, ELECTROMAGNETIC,
MAGNETIC OR RADIOACTIVE FIELDS.
Electronic components and assemblies, if not properly protected against ESD, can be
permanently damaged or destroyed when near or in contact with electrostatically charged
objects. When you handle components or assemblies that are not in protective bags and
you are not sure whether they are static-sensitive, assume that they are static-sensitive
and handle them accordingly.
To begin the export or import process, connect a USB mass storage device to the
CP 50.
2. Login to the CP 50 device. The default User ID is 7378423 and the default Password
is 6676737.
5. Touch Data.
6. Select the files to export or import. Only one file can be selected at a time. Select
either Tests, Audit Trail, Log, or Configuration. The following table details when
each item is available to export or import, based on the file type selected.
8 Export and import process Welch Allyn Spot Vital Signs LXi
8. If the export or import was successful, a message will display indicating that files
have been successfully exported or imported.
3 Update process
Complete the update process on your CP 50 device to install a newer version of software
for continuous product improvements.
2. Connect the USB storage device with the update files to the CP 50 device.
4 Upgrade process
Complete the upgrade process on your CP 50 device to add new options or functionality
to the device.
2. Touch Upgrade.
3. Ensure the serial number on the upgrade material matches the serial number located
on the base housing.
4. Enter the Activation Code, and then touch the next arrow.
3. Enter the User Id and Password. The default User Id is 7378423, and the default
password is 6676737.
Select either CP50 or Printer and follow the instructions on the test screens. If any of the
tests fail, contact Technical Support.
15
6 Troubleshooting
Complete a full-functional test prior to troubleshooting the CP 50 device.
System problems:
Condition Causes Actions
The electrocardiograph won't An AC fuse is blown. 1. Check the AC fuses.
power up when it is plugged into There is no AC power. 2. Check the AC power source.
AC power, and the AC power LED
is not lit.
The electrocardiograph won't LCD screen is faulty. 1. See Blank LCD screen below.
power up when it is plugged into AC power connection is 2. Check and reseat the AC to power
AC power, and the AC power LED faulty. supply harness.
is lit.
The electrocardiograph won't The battery is disconnected. 1. Check the battery connections.
power up when it is unplugged. The battery is low. 2. Charge the battery.
Battery is not charging, is 3. Replace the battery.
depleted, or faulty.
System problems:
Condition Causes Actions
Blank LCD screen, and the AC Loose or disconnected LCD 1. Reseat the LCD cable at the micro
power LED is lit. cable. compute engine board.
LCD faulty. 2. Replace LCD (top housing
assembly kit).
Blank LCD screen and the AC AC power is faulty or See The electrocardiograph won't
power LED is not lit. disconnected. power up when it is plugged into
AC power, and the AC power LED
is lit condition.
Off colored display Loose LCD cable 1. Reseat LCD cable at the micro
Faulty LCD display compute engine board.
2. Replace LCD (top housing
assembly kit).
No response when LCD screen is Touch membrane connection 1. Reseat the LCD harness on the
touched is loose or disconnected. micro compute engine board.
Touch membrane failed. 2. Replace LCD (top housing
Touch screen controller failed. assembly kit).
3. Replace the micro compute engine
board.
Unable to obtain a valid IP Local network problem 1. Verify working network connection
address when DHCP is turned on. Communication board 2. Reseat communication board
disconnected. connection.
Incorrect waveform while Faulty patient cable 1. Replace patient cable.
connected to simulator Loose ECG harness 2. Reseat ECG harness.
Faulty ECG board 3. Replace ECG board.
All leads showing off Faulty patient cable 1. Replace patient cable.
Loose ECG harness 2. Reseat ECG harness.
Faulty ECG board 3. Replace ECG board.
Printer Problems:
Condition Causes Actions
No paper feed Paper jam 1. Reload paper.
Lost communication 2. Reseat printer harness.
3. Complete a printer functional test.
4. Replace printer.
Paper is blank Lost communication 1. Reseat printer.
Printer door open 2. Replace printer.
Error loading paper 3. Check printer door.
4. Check paper orientation.
Printer perform line feed on Roll Paper type configured for Z-fold Check paper type settings in Menu,
paper for a period of time instead of Roll System, Hardware.
Printer does not line feed to Paper type configured for paper Check paper type settings in Menu,
perforated edge of Z-fold paper roll instead of Z-fold System, Hardware.
When using rolled paper, the Paper roll rod is missing. Use paper roll rod.
paper starts to slant after
numerous printing
Uneven print result Thermal head damaged Replace printer.
Service manaul Troubleshooting 17
Printer Problems:
Condition Causes Actions
External printer is not printing Printer is not online 1. Check that the printer is powered
Printer is not powered up up and online.
Printer is not configured 2. Verify whether external printer
proper option is configured.
Printer connection is faulty 3. Check and verify the printer
connection using another printer
cable.
The electrocardiograph shuts The battery is low or faulty. Recharge or replace the battery.
down during printing when in
battery mode.
Printing is not clear or garbled. Foreign particles on printer heating Clean the heating element on the
element. printer to remove any foreign particles.
Internal printer is overheated. Try Extended printing causing print If printing at a high speed for an
to print again after 10 minutes to head to overheat. extended period of time, the printer will
let the printer cool down. overheat and will notify the
microcompute engine board that it is
overheating and needs to stop and cool
down.
The read-back file is corrupted. During Service USB Host test, the Check that the thumb drive and port are
content read back from file does working properly. If using another thumb
not match the content previously drive results in the same error, call
written Technical Support.
Internal printer is out of paper. Configured paper type is roll but Z- Check paper type settings in Menu,
Reload. fold paper is used. The cue marker System, Hardware.
is on the paper sensor causing the
printer to incorrectly identify paper
out.