HEIDI JO GEHA

89 Grosbeak Lane White River Junction, Vermont 05001

802.356.0000 Heidi.geha@yahoo.com

QUALIFICATIONS SUMMARY
Broad experience and expertise to assist in direction, planning, and administrative coordination of
daily workflow.
Strong administrative skills to manage a variety of budgeting activities, and to plan, develop,
implement, and maintain a service level program of education and competency activities.
Strong skills in reviewing all requested information and documentation for accuracy Strong
analytical abilities to interpret, solve, apply, and follow written information, guidelines, and policy
memorandums.
Strong writing skills, including composing, editing, and typing correspondence and reports.
Ability to review, analyze, and evaluate training courses and programs to assess quality and
effectiveness with proficiency.
Strong skills in mathematics with an ability to perform computations with speed and accuracy.
Consistent ability to use appropriate methods of payment for various purchases.
Proven interpersonal skillsreputation for working effectively with individuals at all levels of the
organization and the public.
Strong work ethicrecognized for diligence, hard work, and commitment to organizational success.
Demonstrated ability to excel in a high-volume, busy work environment and consistently meet
deadlines with high-quality products.
Ability to develop and maintain programs and tracking systems to maintain ongoing educational
programs.

CORE COMPETENCIES
Budget execution Developing and Oral Communication
and management maintaining programs Written
Planning and Correspondence/Reports Communication
developing Results Driven Time, attendance,
Administrative Skills Judgment/Decision and payroll
Applications Making management
Processing Team
Invoice Processing Building/Cooperation
Time Management

EDUCATION

Bachelors of Health Science. Arizona State University. Area of Study

Nutrition/Dietetics. June 2016 - Present

MASTER OF BUSINESS ADMINISTRATION DEGREE IN ACCOUNTING.

Colorado Technical University, Denver, Colorado. Coursework included: Applied
Managerial Accounting, Applied Managerial Economics, Applied Managerial Finance,
and Applied Managerial Decision Making. 44 semester hours. GPA 3.43. May 2011.

BACHELOR OF SCIENCE DEGREE IN GENERAL STUDIES.

HEIDI JO GEHA LEAD FEE BASIS BILLING TECHNICIAN
Page 2 Job Announcement Number 2011-BUS-004

Johnson State College, Johnson, Vermont. Coursework included: History, English

Literature, and Science. 120 semester hours. GPA 3.89. May 2005.

CERTIFICATIONS AND LICENSES

CERTIFICATE IN ACCOUNTING.
Franklin Pierce University, West Lebanon, New Hampshire. December 2009.

LICENSED COSMETOLOGY
New England School of Hair Design, West Lebanon, New Hampshire. August
1997

WORK EXPERIENCE
LEAVE OF ABSENCE:
Return to college; changing career to Nutrition/Dietetics.
Stay at home mom.
February 2013 to Present

LEAD FEE BASIS CLERK AND PROGRAM SUPPORT ASSISTANT .

Department of Veterans Affairs (VA), White River Junction, Vermont.
Supervisor: Wendy Decoff. May contact. 802.295.5889.
Salary $34,907 annually. 40 hours per week. August 2009-February 2013

LEAD FEE BASIS CLERK

Recognized for strong expertise as a claims examiner for various geriatric and extended
care fee programs, including civil and non-VA hospitalization programs, Millennium Health
Care Bill program, Fee Dental program, State Veterans Home program, VA Contract
Nursing Home program, Adult Day Care program, and Home Health program.

Determine legal administrative entitlement to programs.

Perform financial processing of authorizations and claims.
Monitor Control Points and complete reports.
Act on behalf of the Patient Services Manager regarding eligibility determinations,
issuing authorizations, processing authorized and unauthorized claims, and payment
and denial of claims.
Liaise with a wide range of stakeholders, including other Medical Center staff, non-VA
providers, veterans, and their representatives.

Key Accomplishments
Ensure timeliness and accuracy in the issuance of authorizations for care, processing
of authorized and unauthorized claims, payment of valid invoices, and response to
telephone and other inquiries.
Consistently demonstrate strong judgment in setting priorities to ensure work is
accomplished according to organizational plans, objectives, and timeframes.
Make accurate eligibility determinations that are consistent with VA rules and
regulations.
HEIDI JO GEHA LEAD FEE BASIS BILLING TECHNICIAN
Page 3 Job Announcement Number 2011-BUS-004

Accurately review patient claims for audits and research required information
pertaining to the audit.

PROGRAM SUPPORT ASSISTANT

Provide a broad range of administrative support services in a busy office environment.

Receive patients and clinical staff in person and via phoneprofessionally respond to
needs, address inquiries, and resolve problems.
Maintain files, conduct research, and generate reports.
Check patients in and out, schedule and reschedule appointments and consultations,
and contact no show patients.
Match medication list with routing slips and consultations.
Distribute daily schedules and routing slips to doctors.
Coordinate appointments with other clinics.

Key Accomplishments
Excel in this fast-paced, high volume clinicrecognized as highly task-oriented with
strong focus.
Demonstrate keen attention to detail, strong customer service skills, and solid
computer skills.
Collaborate with doctors to ensure high rate of patient satisfaction.

ACCOUNTING ASSISTANT .
Paragon Construction, Orford, New Hampshire.
Supervisor: Jean Gross. May contact. 603.353.9500.
Salary $13 hourly. 20 hours per week. August 2008August 2009.

Provided payroll and accounting, record-keeping, and other administrative services to

ensure a high functioning office.

Payroll and Accounting

Collected and processed all payroll data, distributed checks, and processed direct
deposits online.
Reviewed time sheets for accuracy and entered time, job numbers, cost codes, and
equipment in Timberline software.
Prepared weekly payroll reports and updated employee files.
Answered questions from employees regarding payroll, vacation accruals, 401K plans,
and other pay-related matters.
Processed health insurance, garnishments, and other required withholdings.
Processed accounts payable invoices, produced reports, and issued checks and lien
waivers.
Selected invoices for payment, ran reports, and printed checksensured complete
accuracy.
Provided payroll and accounting, record-keeping, and other administrative services to
ensure a high functioning office.

Record-keeping
Registered all equipment and vehicles yearly and ensured accurate records.
Maintained employee personnel recordsensured records were consistently and
accurately updated.
HEIDI JO GEHA LEAD FEE BASIS BILLING TECHNICIAN
Page 4 Job Announcement Number 2011-BUS-004

Receptionist
Greeted and assisted visitorsdirected them to the proper location, person, or activity.
Answered phones, directed calls, and prepared messages.
Copied and distributed memorandums, policies, instructions, and manuals to site
supervisors and field personnel.
Maintained office supply stock and handled all ordering.
Maintained office equipment, including fax machines, copiers, and printers.
Maintained records for equipment leases/rentals and office supplies.

Key Accomplishments
Excelled in planning and performing all workcontributed substantially to highly
efficient and effective office operations.

ACCOUNTS RECEIVABLE .
Tecnica, West Lebanon, New Hampshire.
Supervisor: Sue LeBrun. May contact. 603.298.6191.
Salary $14.50 hourly. 40 hours per week. April 2007-October 2007.

Performed a broad range of accounts receivable functions.

Received and processed payments received by mail.

Applied payments to customer accounts and corrected invoices.
Obtained and reconciled online bank statements.
Created balance sheets to show funds received and applied amounts to specific
general ledger accounts.
Generated reports showing past due accountscontacted customers to arrange
payment plans.
Reconciled monthly credits and debits, prepared monthly balance sheets, and sent
reports to management.

Key Accomplishments
Performed all work with timeliness and accuracyrecognized for strong work ethic
and keen attention to detail.

MANAGER.
Curves, Lebanon, New Hampshire.
Supervisor: Tammy Latvis. May contact. 603.442.9399.
Salary $13 hourly. 30 hours per week. February 2006April 2007.

Managed daily operations of a busy fitness center for women.

Created employee schedules and managed staff.

Established automatic debits from customer accounts for monthly membership dues.
Accepted and processed payments from customers.
Ran promotional eventscreated attractive posters and other materials for
management approval.
Sold products, including clothing, vitamins, and shakes.
Trained new members on equipment use and good nutrition.
HEIDI JO GEHA LEAD FEE BASIS BILLING TECHNICIAN
Page 5 Job Announcement Number 2011-BUS-004

Key Accomplishments
Completed a seminar on staff management, conflict resolution, franchise operations,
and how to maximize membershipsuccessfully applied these skills in the workplace.
Collaborated with owners on effective new ways to attract and retain members.
Built and maintained strong relationships with customers.

ACCOUNTS PAYABLE CLERK .

Bell Construction, Lebanon, New Hampshire.
Supervisor: Any Carayiannis. May contact. 585.277.1035.
Salary $14.50 hourly. 40 hours per week. August 2002August 2005.

Performed accounts payable and other administrative functions for a residential

construction company.

Analyzed invoices to ensure accuracy of accounts payable.

Identified and resolved discrepancies pertaining to vendor overbilling and quantity
errors.
Worked closely with vendors on orders and answered inquiries involving order
quantities.
Maintained all vendor records and account information.
Processed invoices for paymentmatched packing slips, invoices, and requisitions to
ensure correct items and quantities were received before making payments.
Tracked hours, job numbers, and cost codes for jobssent information to main office
for processing.
Assisted new employees with processing of withholding and insurance forms, and
reviewed company policies and procedures.
Maintained all files, log books, updated cost control reports, and submitted job
information forms to contractor.
Planned and organized company functions and parties.

Key Accomplishments
Lead Adopt A Troop collection of non-perishables. Certificate Awarded to the
Company and Photo taken with Col. DeGasta Director of VA.

MILITARY SERVICE

FLIGHT OPERATIONS.
United States Army, Fort Campbell, Tennessee.101st Battalion Co.
Supervisor: Sgt. Massey. May contact. 270.798.2151.
Active Duty: Salary $1,200 monthly. 40 hours per week. August 2001May 2002.
Reserve Duty: Salary $1200-1400 monthly. 40+ hours per month. April 1993August 2001.

Recalled to active duty following eight years of service in U.S. Army Reserves.

Displayed flight planning information, including airfield diagram, status of navigational

aids, map of local flying area, special use airspace, and crash grid chart.
Maintained files of extended flight and navigational information, such as weight and
balance data, cross-country kits, navigational publications, radio and landing facility
charts, flight information manuals, maps, and other pertinent guides and notices.
HEIDI JO GEHA LEAD FEE BASIS BILLING TECHNICIAN
Page 6 Job Announcement Number 2011-BUS-004

Compiled, prepared, and distributed correspondence, including aviation operations

reports, aviation safety reports, and flight schedules.
SELECTED TRAINING

Future Upcoming Employee Leaders (FUEL). October 2010-April 2010.

Leading With Emotional Intelligence to Transform the Workplace. October 2010.
Advance Transforming Potential into Performance: Critical Thinking. September 2010.
Advance Transforming Potential into Performance: Problem Solving and Decision Making.
September 2010.
Fee Academy. April 2010.