TOTAL

QUALITY
MANAGEMENT
ISO and TQM
Chapter - 12

NAZMUN NAHAR
1
 What is quality certification?
Quality certification is the procedure adopted
by organizations to let the customers and
stakeholders know about the system being
followed.
The international organization for
standardization has formulated standards for
quality certification. It is known as ISO
9000 series certification 2
 Types of certification?
There are 3 types of quality certificates
issued. These are:
ISO 9001, ISO 9002 and ISO 9003.
The guidelines for certification are given
in the standard ISO 9004.
The original version was released in 1994
and it was revised in 2000.
3
 Types of certification?
ISO 9001 ISO 9002 ISO 9003
Industries/organiz Organization and Organizations
ations having industries which /industries that
design, has its fold the carry out only
production and production delivery function
delivery operation and
(including delivery
inspection, (Including
handling, storage, inspection,
preservation and handling, storage,
service) went for preservation and
this certification service) 4
 Procedures for obtaining ISO
9000 certificate
The industry desires to obtain ISO 9000
certification, first should decide which one of
the three (ISO 9001,9002 or 9003) they want
and check whether they are eligible to get
that.
Start educating every individual in the
industry about quality systems and quality
management. Formal training will be ideal.
Appoint a MR (Management Representative) 5
 Procedures for obtaining ISO
9000 certificate
For industry (preferably an employee who is
good in public relations ). MR should be a
certified quality lead assessor.
MR should prepare the industry to receive
the certification. He has to check whether
all the relevant clauses are followed in the
processes.
6
 Procedures for obtaining ISO
9000 certificate
MR will arrange for an internal auditing
and ensure conformance to all the relevant
clauses.
Then the industry should approach a
reputed certifying body. Third party audit is
mandatory for certification.

7
 Procedures for obtaining ISO
9000 certificate
The certifying body will then come for
auditing. If no non conformities are present
then the certificate will be awarded.
The certificate awarded is valid usually for 3
years.
During the certificate validity period, once in
every six months the industry should under
go surveillance audit to be done by the same
certifying body. 8
The quality management principles
behind the certification were:
Customer focused organization
Leadership
Involvement of people
Process approach
System approach to management
Continual improvement
Mutual beneficial supplier relationship. 9
 ISO 14000 series certification
ISO 14000 consists of:

Specification standards

Guidance standards

10
 ISO 14000 series certification
ISO 14000 addresses six distinct but related
subjects. They are:
1. Environment management system (EMS)
2. Environment auditing (EA)
3. Environmental performance evaluation (EPE)
4. Environmental labeling(EL)
5. Life cycle assessment.(LCA)
6. Environmental Aspects in Product Standards
(EAPS) 11
 ISO 14000 series certification
LCA,EL and EAPS are process oriented
standards
EMS,EPE,EA are product oriented standards

END OF THE CHAPTER 12