Role Profile

Organizational Background Information

BMR title / Role title Security and Operational Resilience (Sec/OR) Program Specialist
Corporate Division GLOBAL FORWARDING, FREIGHT
Business Division DHL Global Forwarding, Freight
Business Unit DHL Global Forwarding
Overall Role Purpose This role has facility responsibility for Security and Operational
Resilience Programs to include Security (with enhanced C-TPAT role),
Occupational Health and Safety, Business Continuity Management and
Transportation Security Administration (TSA) (currently in discussion),
on a facility level.
As part of the DGF VAS (Value Added Services) the role contributes to
the development and provision of products and services to support
business growth.
Reports to Regional Head of Global Security & Operational Resilience
Band Security & Operational Resilience Dept. DHL Global Forwarding,
Freight
Date approved

Scope of Role

Budgeted T/O in m or bn Number of countries covered No. Of FTEs Direct/Indirect re-

[year] [2014] [year 2014] ports [2013]
(As per Region) (As per facility)
Size of budget or assets Expected profit of business Other relevant Other relevant di-
in m or bn in m or bn dimension mension

Accountabilities
Key activities
Customer
- functional roles: Internal
- business roles: External
Overall goals / Typical measures
Advocating the development
of the VAS unit by developing
innovative services (e.g.
security) or products that bring
additional value propositions
to the customers and
demonstrate industry
leadership.
Actively provide customer
service and assistance to KAM
and M&S by participating in
negotiation with Regional
accounts & customers
Set up appropriate security
structure in the Region to
protect Employees, Company
& Customer assets
Supports sales and security
consultancy services to clients
and promotes programs tar-
geted to gain new or safe-guard
existing business
Act as facility POC (Point of
Contact) for major accounts
concerning questions regarding
Sec/OR programs
Participates in RFI, RFQ,
QBRs (BRMs) on request and
when Sec/OR program(s) is/are
on the agenda
Attends facility customer
events and presents the BUs
expertise

1
 Supports the division strategy
development by advising
Stakeholder
products and operations in
- business roles: Internal
aspects of Sec/OR Programs
Implements Regional policies
- functional roles: External
amended to facility needs that
are aligned with corporate
guidelines and existing global
standards (e.g. ISO 22301,
OHSAS 18001)
Monitors Sec/OR incident
trends in the Region and
provides advice to mitigate
risks
Participates in the conduct of
investigations concerning
violations of supply chain
security
Monitors new developments,
regulatory programs or trends
in Sec/OR programs effecting
the company / industry and
initiates evaluations and
recommendations as required
Implements facility reports for
Sec/OR programs in order to
provide performance metrics to
customers and external
stakeholders.
Advocates the implementation
of the global DGF BCM policy
Principle facility Point of
Contact for all law
enforcement.

Leverages company culture by

actively promoting Sec/OR
programs in the company by
using internal communication
channels

Ensures facility conformance

to requirements of applicable
Customs programs (ie: C-
TPAT; AEO; PIP)

Ensures conformance to
Airline Security programs (ie:
TSA)

Works together with Implements the overall

Process
Operations, Product &
Service functions and
participates in the
development of divisional
policies and guidelines for
Sec/OR programs aligned
with Corporate and regulatory
requirements
Advises and supports
stakeholders in the
implementation and adoption
of facility policies and
guidelines for Sec/OR
programs to station level
common framework for
Sec/OR program strategies for
the facility in accordance with
corporate programs and
legislative or industry
requirements and ensures that
elements of the programs are
understood in the facility
Conducts or assists with
facility Sec/OR program audits
Conducts facility BCM Table
Top exercises or other test
formats when appropriate

Strives for continuous im-

provement of the services
rendered and development of
the department staff of
Sec/OR

Provide advice, monitor and

2
 when necessary, influence,
existing operational processes
and their development in
order to minimize risks for
customer and company assets

People - Management Discusses with stakeholders

and peers clear and visible
performance targets and goals
Demonstrates active leadership
within his/her department/role
and supports peers to promote
respect & results at all levels
Supports the team by
recognizing opportunities for
development & self-
development
Regularly organizes and chairs
conference calls and facility
team meetings to track
performance and provides
advice
Promotes the active use of
internal tools and
internal e-learning programs
(SAFE

Skills / Qualifications
Key capabilities
Expertise in mitigating issues in a cross-divisional environment
Analytical skills and solution oriented when identifying Security and
Operational Resilience trends
Some investigation knowledge with an emphasis on cargo theft
Crisis management & BCM capabilities
Specialized OHS experience (area specific).
Understanding of Security and Operational Resilience standards
Experience in the field of logistics and transportation
Good leadership skills and entrepreneurial spirit
Proven track record of strategic thinking
Proficiency in change management and negotiation skills
Experience in driving strategic direction
Excellent communication skills and also cross-cultural competency
and interpersonal understanding
Customer-oriented acting and capable to manage improvement
projects

Expected years of experience At least 5 years in the logistics field preferred.

Educational Qualifications College degree or experience equivalent preferred.