Professional Documents
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Khan
Contact Details:
Mobile: 07775120036
E-mail: oasiss455@gmail.com
77 BROOKFIELDS AVENUE. MITCHAM. CR4 4BQ
Dear Sir/Madam,
I wish to apply for the management role within your company. (Every Job is a management job so this
is not an appropriate line to write. I wish to apply is when u are requesting but once he sent resume
along with cover letter it means its already done so no need of it as well.
I joined Tesco Express as a Deputy Manager in 2010 and straight after my sign off was appointed as a
Store Manager. Since than I have worked in various Express stores across London and Devon. I have
been involved in opening new stores, helping with the refresh program for old stores. I have also been
involved in training and developing external/internal Store Managers and Deputy Managers. Prior to
joining Tesco I was working for J Sainsbury as a Deputy Manager. I started my training in retail
management with NEXT PLC more than seven years ago while I was still finishing my studies as a
part time trainee team leader. Later on I joined Marks And Spencers in Covent Garden as a temporary
Christmas sales assistant for some extra holiday cash and was promoted to a Section Coordinator
role a few months later as soon as I finished my studies and could commit to full time work. After
working in Covent Garden for a year I progressed to a higher taking store at Kew Gardens Retail Park
singed on as a Section Manager. I have also briefly worked as a floor supervisor at an outbound call
center for Dial @ Phone Limited which helped me in improving my communicational, problem solving
and team management skills. I have the drive, determination and energy to succeed in a challenging
and competitive business environment. Keep it concise as the Work details are already mentioned in
the resume. Instead of it 9 years of experience in the retail sector can be mentioned.
I have graduated from the London Metropolitan University with an Honors degree in Business
Administration (June 2007). My final year syllabus has provided an excellent training for organization
management with a general grounding in Organization and Management Theory, Economics, Finance,
Accounting and Marketing.
Please find enclosed my CV which demonstrates that I possess all the personal attributes that are
relevant to the Management role that you are offering. My academic achievements, recent work
experience and personal interests demonstrate that I have excellent problem-solving, team-
management and communicational skills. I am adaptable, learn quickly and am aware of the
importance of customer care in achieving business objectives.
I am looking forward to hear from you soon and am available to attend an interview at any time. Thank
you in anticipation of your assistance.
Yours sincerely,
Mobile: 07775120036
E-mail: oasiss455@gmail.com
77 BROOKFIELDS AVENUE. MITCHAM. CR4 4BQ
CAREER OBJECTIVES.
I am looking to progress into a senior management position within the retail sector.
Therefore keen to find a new and suitably challenging role within a market-leading
organization. I always look for new opportunities to prove my worth in a working
environment and have a proven track record in achievement.
QUALIFICATION HIGHLIGHTS
A proactive individual with a logical approach to challenges, performing effectively within a highly
pressurized working environment.
An exceptional leader who is able to develop and motivate others to achieve targets; can demonstrate
a strong ability to manage projects from conception through to successful completion.
An enthusiastic and dedicated professional with extensive experience across all areas of retail
management.
COMPUTER SKILLS
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Microsoft Access
Windows 2007
Word Processing
Spreadsheets
Database Management.
PROFESSIONAL EXPERIENCE
Tesco, Various Stores, London U.K and Devon, U.K February 2010 Present
Store Manager. FULL TIME
Store Manager. Mutley Express Plymouth Devon . March 2012 December 2012
Turnover: 80K/WEEK
Muhammad Usman
Khan
Contact Details:
Mobile: 07775120036
E-mail: oasiss455@gmail.com
Number of77
staff: 20
BROOKFIELDS AVENUE. MITCHAM. CR4 4BQ
Sales performance: Green
Stock Loss: Red
Store Manager. St Marys Express Plymouth Devon . March 2012 July 2012
Turnover: 40K/WEEK
Number of staff: 12
Sales performance: Red Turned to Green
Stock Loss: Green
Store Manager. Brixton Express (New Shop) . November 2011 January 2012.
Turnover: 80K/WEEK
Number of staff: 21
Sales performance: New Shop.
Stock Loss: New Shop.
Store Manager. Stockwell Express (Fuel Site) . October 2010 December 2011
Turnover: 75K/WEEK Fuel: 100K/WEEK
Number of staff: 33
Sales performance: Red prior to my appointment and turned Green when I handed over.
Stock Loss: Red prior to my appointment and turned Green when I handed over.
Average mystery shop results: 56% when I took over and 97% when I handed over.
Mobile: 07775120036
E-mail: oasiss455@gmail.com
77 BROOKFIELDS AVENUE. MITCHAM. CR4 4BQ
Worked in 9 different stores as a Store Manager across London and Devon. Mainly been appointed to
underperforming stores to do root cause analysis and prepare and implement a robust action plan to
improve and sustain performance.
Shrink and Bakery coach for the Area. Monitoring the performance of the stores within the Area on
daily basis and reporting back to the Area Manager.
Covering Area Manager holidays, looking after 15 stores within the Area.
Opening new sites and helping with refresh program for old ones while still managing my own store.
Responsible for meeting budgetary and sales targets through motivating and developing staff,
consistently achieving and surpassing Key Performance Indicators
Controlling management accounts with attention to essential criteria for net profit, including sales,
shrinkage, pay roll, write-off, cash control and store expenditure
Monitoring and controlling store compliance in all areas, including customer care, effective planning,
staff training and development, organization and time management
Supporting shift management and staff to help create their own successful and productive teams and
become effective shift supervisors.
Maximizing every sales opportunity by promoting the highest standards of customer care and
recognizing potential development and training opportunities.
Recruiting and inducting new staff.
Sainsburys Plc, Camden High Street, London U.K December 2008 January 2010
Deputy Manager. FULL TIME
Responsible for meeting budgetary and sales targets through motivating and developing staff,
consistently achieving and surpassing Key Performance Indicators
Controlling management accounts with attention to essential criteria for net profit, including sales,
shrinkage, pay roll, write-off, cash control and store expenditure
Monitoring and controlling store compliance in all areas, including customer care, effective planning,
staff training and development, organization and time management
Supporting shift management and staff to help create their own successful and productive teams and
Muhammad Usman
Khan
Contact Details:
Mobile: 07775120036
E-mail: oasiss455@gmail.com
become effective shift supervisors.
77 BROOKFIELDS AVENUE. MITCHAM. CR4 4BQ
Maximizing every sales opportunity by promoting the highest standards of customer care and
recognizing potential development and training opportunities.
Recruiting and inducting new staff.
Marks & Spencers, Covent Garden. London, UK November 2006 September 2008
Section Manager. FULL TIME
To ensure the delivery of merchandise standards.
To maximize sales, profits and team performance.
Managing staff and constantly monitoring their productivity.
Train new staff, analyze their performance & manage CPRs (Continuous Performance Reports).
Support HR team as required i.e. commencing investigation & attending hearings.
Dealing with queries from customers and head office.
Planning and implementing the layouts to ensure excellent shop floor presentation.
Stock management.
Dial-A-PHONE Limited. (Call Centre), Edgware, London, UK. October 2005 to April 2006
Floor Supervisor (Outbound Call Center). PART TIME
Managing deliveries.
Stock control.
Other duties included serving Customers, dealing with Customer Complaints and Cash handling.
Muhammad Usman
Khan
Contact Details:
Mobile: 07775120036
E-mail: oasiss455@gmail.com
77 BROOKFIELDS AVENUE. MITCHAM. CR4 4BQ
ACADEMIC QUALIFICATION
London Metropolitan University, London, U.K 2007-2004
BA (Honors) Business Administration
LANGUAGES
Read Write Speak
English
Urdu
Punjabi
INTERESTS
Cricket, Football, Travelling, Religion, Professional Networking, Cooking, History