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Muhammad Usman

Khan
Contact Details:

Mobile: 07775120036
E-mail: oasiss455@gmail.com
77 BROOKFIELDS AVENUE. MITCHAM. CR4 4BQ

Dear Sir/Madam,

I wish to apply for the management role within your company. (Every Job is a management job so this
is not an appropriate line to write. I wish to apply is when u are requesting but once he sent resume
along with cover letter it means its already done so no need of it as well.

I joined Tesco Express as a Deputy Manager in 2010 and straight after my sign off was appointed as a
Store Manager. Since than I have worked in various Express stores across London and Devon. I have
been involved in opening new stores, helping with the refresh program for old stores. I have also been
involved in training and developing external/internal Store Managers and Deputy Managers. Prior to
joining Tesco I was working for J Sainsbury as a Deputy Manager. I started my training in retail
management with NEXT PLC more than seven years ago while I was still finishing my studies as a
part time trainee team leader. Later on I joined Marks And Spencers in Covent Garden as a temporary
Christmas sales assistant for some extra holiday cash and was promoted to a Section Coordinator
role a few months later as soon as I finished my studies and could commit to full time work. After
working in Covent Garden for a year I progressed to a higher taking store at Kew Gardens Retail Park
singed on as a Section Manager. I have also briefly worked as a floor supervisor at an outbound call
center for Dial @ Phone Limited which helped me in improving my communicational, problem solving
and team management skills. I have the drive, determination and energy to succeed in a challenging
and competitive business environment. Keep it concise as the Work details are already mentioned in
the resume. Instead of it 9 years of experience in the retail sector can be mentioned.

I have graduated from the London Metropolitan University with an Honors degree in Business
Administration (June 2007). My final year syllabus has provided an excellent training for organization
management with a general grounding in Organization and Management Theory, Economics, Finance,
Accounting and Marketing.

Please find enclosed my CV which demonstrates that I possess all the personal attributes that are
relevant to the Management role that you are offering. My academic achievements, recent work
experience and personal interests demonstrate that I have excellent problem-solving, team-
management and communicational skills. I am adaptable, learn quickly and am aware of the
importance of customer care in achieving business objectives.

I am looking forward to hear from you soon and am available to attend an interview at any time. Thank
you in anticipation of your assistance.

Yours sincerely,

Muhammad Usman Khan.


Muhammad Usman
Khan
Contact Details:

Mobile: 07775120036
E-mail: oasiss455@gmail.com
77 BROOKFIELDS AVENUE. MITCHAM. CR4 4BQ

CAREER OBJECTIVES.
I am looking to progress into a senior management position within the retail sector.
Therefore keen to find a new and suitably challenging role within a market-leading
organization. I always look for new opportunities to prove my worth in a working
environment and have a proven track record in achievement.

QUALIFICATION HIGHLIGHTS
A proactive individual with a logical approach to challenges, performing effectively within a highly
pressurized working environment.
An exceptional leader who is able to develop and motivate others to achieve targets; can demonstrate
a strong ability to manage projects from conception through to successful completion.
An enthusiastic and dedicated professional with extensive experience across all areas of retail
management.

COMPUTER SKILLS
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Microsoft Access
Windows 2007
Word Processing
Spreadsheets
Database Management.

PROFESSIONAL EXPERIENCE

Tesco, Various Stores, London U.K and Devon, U.K February 2010 Present
Store Manager. FULL TIME

Store Manager. Frances Wharf Express London . December 2012 Present


Turnover: 85K/WEEK
Number of staff: 23
Sales performance: Red when I took over Now Green with 19% LFL YTD.
Stock Loss: Red 60K Adverse (last financial year) when I took over now Green.
Average mystery shop results: 98% YTD.

Store Manager. Mutley Express Plymouth Devon . March 2012 December 2012
Turnover: 80K/WEEK
Muhammad Usman
Khan
Contact Details:

Mobile: 07775120036
E-mail: oasiss455@gmail.com
Number of77
staff: 20
BROOKFIELDS AVENUE. MITCHAM. CR4 4BQ
Sales performance: Green
Stock Loss: Red

Store Manager. St Marys Express Plymouth Devon . March 2012 July 2012
Turnover: 40K/WEEK
Number of staff: 12
Sales performance: Red Turned to Green
Stock Loss: Green

Store Manager. Peckham Express . January 2012 March 2012


Turnover: 90K/WEEK
Number of staff: 35
Sales performance: Green
Stock Loss: Red

Store Manager. Brixton Express (New Shop) . November 2011 January 2012.
Turnover: 80K/WEEK
Number of staff: 21
Sales performance: New Shop.
Stock Loss: New Shop.

Store Manager. Stockwell Express (Fuel Site) . October 2010 December 2011
Turnover: 75K/WEEK Fuel: 100K/WEEK
Number of staff: 33
Sales performance: Red prior to my appointment and turned Green when I handed over.
Stock Loss: Red prior to my appointment and turned Green when I handed over.
Average mystery shop results: 56% when I took over and 97% when I handed over.

Store Manager. Camberwell New Express . August 2010 October 2010


Turnover: 60K/WEEK
Number of staff: 22
Sales performance: New Store.
Stock Loss: New Store.
Muhammad Usman
Khan
Contact Details:

Mobile: 07775120036
E-mail: oasiss455@gmail.com
77 BROOKFIELDS AVENUE. MITCHAM. CR4 4BQ

Store Manager. BellGreen Catford Express . April 2010 August 2010


Turnover: 65K/WEEK
Number of staff: 27
Sales performance: Red prior to my appointment and turned Green when I handed over.
Stock Loss: Red prior to my appointment and turned Green when I handed over.
Average mystery shop results: 92%
Mention the JD under Work Tenure in each Organization

Deputy Manager. Upper Tooting Express . February 2010 April 2010


Turnover: 55K/WEEK
Number of staff: 24
Sales performance: Green
Stock Loss: Green
Average mystery shop results: 95%

Worked in 9 different stores as a Store Manager across London and Devon. Mainly been appointed to
underperforming stores to do root cause analysis and prepare and implement a robust action plan to
improve and sustain performance.
Shrink and Bakery coach for the Area. Monitoring the performance of the stores within the Area on
daily basis and reporting back to the Area Manager.
Covering Area Manager holidays, looking after 15 stores within the Area.
Opening new sites and helping with refresh program for old ones while still managing my own store.
Responsible for meeting budgetary and sales targets through motivating and developing staff,
consistently achieving and surpassing Key Performance Indicators
Controlling management accounts with attention to essential criteria for net profit, including sales,
shrinkage, pay roll, write-off, cash control and store expenditure
Monitoring and controlling store compliance in all areas, including customer care, effective planning,
staff training and development, organization and time management
Supporting shift management and staff to help create their own successful and productive teams and
become effective shift supervisors.
Maximizing every sales opportunity by promoting the highest standards of customer care and
recognizing potential development and training opportunities.
Recruiting and inducting new staff.

Sainsburys Plc, Camden High Street, London U.K December 2008 January 2010
Deputy Manager. FULL TIME

Responsible for meeting budgetary and sales targets through motivating and developing staff,
consistently achieving and surpassing Key Performance Indicators
Controlling management accounts with attention to essential criteria for net profit, including sales,
shrinkage, pay roll, write-off, cash control and store expenditure
Monitoring and controlling store compliance in all areas, including customer care, effective planning,
staff training and development, organization and time management
Supporting shift management and staff to help create their own successful and productive teams and
Muhammad Usman
Khan
Contact Details:

Mobile: 07775120036
E-mail: oasiss455@gmail.com
become effective shift supervisors.
77 BROOKFIELDS AVENUE. MITCHAM. CR4 4BQ
Maximizing every sales opportunity by promoting the highest standards of customer care and
recognizing potential development and training opportunities.
Recruiting and inducting new staff.

Marks & Spencers, Covent Garden. London, UK November 2006 September 2008
Section Manager. FULL TIME
To ensure the delivery of merchandise standards.
To maximize sales, profits and team performance.
Managing staff and constantly monitoring their productivity.
Train new staff, analyze their performance & manage CPRs (Continuous Performance Reports).
Support HR team as required i.e. commencing investigation & attending hearings.
Dealing with queries from customers and head office.
Planning and implementing the layouts to ensure excellent shop floor presentation.
Stock management.

NEXT Plc, Oxford Street, London, UK April 2006 to January 2007


Trainee Team Leader. PART TIME
I was working as a trainee team leader covering all the different aspects of the Business while working
very closely with the senior store management.
I was training at one of the busiest NEXT store in the heart of London (Oxford Street).
Day to day activities included some HR/CUSTOMER SERVICES AND ADMIN work.

Dial-A-PHONE Limited. (Call Centre), Edgware, London, UK. October 2005 to April 2006
Floor Supervisor (Outbound Call Center). PART TIME

Team of 11 staff members.


Duties included ensuring efficient provision and processing of outbound sales calls to prospective
customers in accordance with company procedures.
Day to day activities revolved around talking to customers over the phone and telling them about
companys latest products and deals.
Making sales over the phone.

KFC Restaurant., Cricklewood, London, UK. December 2004 June 2005


Customer Sales Assistant

Managing deliveries.
Stock control.
Other duties included serving Customers, dealing with Customer Complaints and Cash handling.
Muhammad Usman
Khan
Contact Details:

Mobile: 07775120036
E-mail: oasiss455@gmail.com
77 BROOKFIELDS AVENUE. MITCHAM. CR4 4BQ

Bravado Promotions, Mayfair, London, UK. September 2004 October 2004


Office Assistant Data Entry. PART TIME

Worked in the computer department for this promotional company.


It was one month temporary job, the company had installed a new Database and my
duties mainly involved Data entry.
Some promotional work such as sending brochures to the clients.

References available upon request

ACADEMIC QUALIFICATION
London Metropolitan University, London, U.K 2007-2004
BA (Honors) Business Administration

LANGUAGES
Read Write Speak
English
Urdu
Punjabi

INTERESTS
Cricket, Football, Travelling, Religion, Professional Networking, Cooking, History

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