Professional Documents
Culture Documents
ON
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A SREVICE REPORT
ON
PREPARED BY:-
Katharotiya Purvisha.
CLASS:-
BBA SEM-4
ROLL NO.
91
ACADEMIC YEAR
2014-15
SUBMITTED BY
SAURASTRA UNIVERSITY,
RAJKOT.
GUIDED BY:-
COLLEGE:-
SHREE R.P.BHALODIYA
RAJKOT.
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DECLARATION
PLACE: Rajkot
DATE:
SIGNATURE OF STUDENT
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ACKNOWLEGDEMENT
It is pleasure it present this report before you. I would like to thank all who helped me
in my preparation of this report.
First I would like to thank the manager of STATE BANK OF INDIA Who had
allowed me to prepare a detail report on their bank.
I would also like to all the executive employees of the unit by whom I was kindly
allowed to visit their bank and extent me their co-operation to me to observe, study and
acquire information. My thanks are also to other faculty member for their help and guidance.
DATE:
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PREFACE
Knowledge is power
Business & service sector now a day has become an important part of economy like in
INDIA. From the last decades industrial activities of big organization enables us to use the
products of nation and international market. So business can be considered a useful device to
improve the economic and national prosperity of country INDIA.
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MAIN INDEX
1 General Information
2 Service Department
3 Marketing Department
4 Human Resource Department
5 Finance Department
6 Learning Form Project Report
7 Swot Analyses
8 Suggestion
9 Conclusion
10 Bibliography
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INDEX
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NO. PARTICULAR PG.NO.
1 History Of The Organization
2 Company Profile
4 Organization Structure
5 Management Team
6 Branch Location
The evaluation of state bank of India can be traced back to the first decade of the 19 th century.
it began read the establishment of the bank of Calcutta in Calcutta, on 2 June 1806. The bank
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was redesigned as the bank of Bengal, three year later, on 2 January 1809. It was the first ever
joint stock bank of the British India, establish under the sponsorship of the Government of
Bengal. Subsequently, the bank of Bombay (establish on 15 April 1840) and the bank of
madras (established on 1july 1843) followed the bank of Bengal. These three banks
dominated the modern banking scenario in India, until when they were amalgamated to form
the imperial bank of India, on 27 January 1921.
An important turning point in the history of state bank of India is the launch of
the first 5 year plan of independent India , in 1951. The plan aimed at serving the India
economy in general and the rural sector of the country, in particular. Until the plan, the
commercial banks of the country, including the imperial bank of India, confined their services
to the urban sector. Moreover, they were not equipped to respond to the growing needs of the
economic revival taking shape in the rural areas of the country. Therefore, in order to serve
the economy as a whole and rural sector in particular, the all rural credit survey committee
recommended the formation of a state-partnered and state-sponsored bank. then after state
bank of India establish different state & different district & different areas.
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NAME: State bank of India
Devada
Website: www.sbi.co.in
E-mail: sbi.60125@cbi.co.in
SIZE OF ORGANISATION
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On the basis of size industries can be classified in to three categories
The industry having the investment up to 3crore but not exceeding 5crore is know as
small scale industry. Industry having the investment up to 5crore but not exceeding 10
crore is know as medium scale industry.& The industry having the investment more
than 15crore is know as large scale industry.
ORGANITION STRUCTURE
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Cler
H el
k
per
Cas
her org
anis
Matio
a
n
nag
er
A ssi
sta
File
nt
d
MANAGEMENT TEAM
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BRANCH LOCATION
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SBI in porandar district 36 branch available. Name of the branches are following.
Porbandar
Advana
Bagvadar
Bakhla
Bhayavadar
Bhajeshvar plote
Chhanya
Chitravad
Dhoraji(galaxy chock)
Jamkandola
Jetpur
Kankya plote
Khageshri
Khakhijaliya
Khirshra
Kutiyana
Madhupur
Manek chock porbandar
Mokar
Moti marad
Navagadh
NRI porbandar
Panchpipla
Moti paneli
Ranavav
Porbandar M.G.road
Raj marg upleta
S.M. porbandar
Sandipni porbandar
Satodavad
Thakkar plote porbandar
Udhog nagar porbandar
Upleta
Varjag javiya
Virpur
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TIME KEEPING SYSTEM
Time keeping system is very essential for the regulation of employee and for maintaining
the services. As time is very precious, time factor plays role of control of production and
maximize the profit.
Time keeping system is useful to establish control & facilitate discipline in the
organization. The management can implement its planning effectively so the target can be
achieved easily so time keeping system is important.
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The time keeping system of SBI Is manual.
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INDEX
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INTRODUCTION TO SERVICE
It was a time when a function of the banks limited to the collection saving from the public
& lending to the people who are in of money. But in modern age, now its not like that , in
modern time banks have become the important part of colony due to the only expansion in
the function. One reason for development in banking function is that the developing of the
market means todays competition & to maintain position in the market banks they have to
develop their services. The modern function or the services provided by the banks are as
follows.
To collect spare funds from peoples saving & pay them interest.
To make these funds available to the businessman & industrialist as loan &
advance. They charge interest from them.
They also help in assisting international trade by arranging exchange of currency
to another one.
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Banks render services for the welfare & development of weaker section of the
society, they help in setting up small industries, cottage etc.
Banks help farmer to buy tractors & other agricultural equipments, middle class
people to buy home appliances like T. V. & provide finance for house.
In SBI Bank out of these services most of services are being served. Not only
that but also they are providing ATM facility, Cash card facility, Demand draft facility
& many other services.
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SERVICES PROVIDED BY COMPANY
Personal banking
Credit cards
Loans
Bank account
NRI services
Insurance
Investment
Wealth management
Internet & self service banking
Special offer & discounts
30-day service pledge
Internet banking
Home loan
Car loan
Gold loan
Safe banking with SBI
Corporate banking online SBI
Customer care
Call centre service phone
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Personal banking
Credit cards
Loans
Bank account
NRI services
Insurance
Investment
Wealth management
Internet & self service banking
Special offer & discounts
Internet banking
Home loan
Car loan
Gold loan
Safe banking with SBI
Corporate banking online SBI
Customer care
Call centre service phone
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INDEX
1 Introduction of H.R.M.
2 H.R. planning
5 Performance appraisal
8 Company handling
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INTRODUCTION
Human resource Management is that area of management which deals with planning,
organizing, directing & controlling the functions of procuring, developing, maintaining &
utilizing the workers in the workforce in the enterprise to help in the achievement o fits
objective
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H.R. PLANNING
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RECRUITNENT & SELECTION
Recruitment means filling up the post with eligible person. It is the process of
discovering the sources of manpower. The type of work is such that it needs skilled workers.
The company informs employee agent agency as to which type of personnel they need. The
agency sends personnel to the company on fixed date and at fixed time for bottom level
personnel skilled worker that is for person who has experience of work or mechanism then
these type of advertisement for bottom level are given in local newspapers like Gujarat
Samachar, Sandesh etc.
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TRANING & DEVELOPMENT POLICY
The training and development process is carried out to give more knowledge to the
workers about system and to test their efficiency, to give them the practical knowledge of the
working conditions of the company. It helps to develop their mind about the environment of
the company and thus this process boosts the morale of the workers and gives them more
confidence.
In every organization training program is done for the worker to improve the skill
level and increase in adoptability of employee. It is application of knowledge. It gives people
awareness of the pulse and procedures to guide their behaviours. Thus, Training is the base of
efficient outcome of a company.
In SBI, workers are acquired from employee agent agency. So, they are skilled and
according to the requirement of the firm. And also the company gets the employee from the
relative person of the present workers so that person is not that much train to do that
particular work. So, there were arising the requirements of the training.
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PERFORMANCE APPRISAL
Just as there was an appraisal at the time of employment a continuous appraisal during
the working life of an employee is also necessary.
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PROMOTION, TRANSFER POLICY
PROMOTION
A promotion is the transfer of an employee to a job which pays more / many or one that
carries some preferred status.
TRANSFER
A lateral shift causing movement of individual form one position to another usually
without involving any market change in duties, responsibilities, skills needed or
compensation.
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WAGE & SALARY ADMINISTRATION
In SBI, The wages & salary administration is done in the following manner:
Workers are given wages according to day wage system. As SUNDAY is on off day .
Manager: 44000
Assistant manager:21000
Casher: 37000
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Clerk: 18000
FRINGE BENEFIT
In SBI devada gie many benefit to employee. Following benefit given by bank to employee.
Good environment
Good salary
Sunday as holiday
Car to manager
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S-STRENGTH
w-weaknesses
O-OPPORTUNITIES
No. of branches can be increased in all overall country.
Introduction of various retail services.
Tax consultancy can be provided by using the skills of the professional
personnel and experienced seniors.
THREATS
Confidence crises in the co-operative banking sector can disturb the banks
progress.
Changes in govt. rules and regulation.
Cut throat competition and entry of new foreign bank and its sound financial
structure.
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