189/5271, Sanmati Mobile: 9821757778

Ghatkopar (East), email: nimeshpdesai@yahoo.com

Mumbai 400075

NIMESH P DESAI

EDUCATION
B. E. in Computers (1995) from Thadomal Shahani Engineering College (Mumbai) and Executive
MBA program for senior managers from IIM-Calcutta.

CAREER PROFILE
Over 20 years of experience in leading Applications Support and Infrastructure global
functions.
Steering DevOps Center of Excellence and providing DevOps solution to various
customers.
Over 5 years of overseas (USA) work experience with ability to lead multi-ethnic team
Diverse experience in managing production support engagements for MNC captive units
and leading IT service providers
Steered margin/cost improvement initiatives to maximize profitability and service
improvement plan to bringing efficiencies in the operations
Participated in RFP process to bid for new business in Infrastructure management support
Experience in converting resource based delivery model to managed service engagement
Transitioned over 2 million USD projects from other vendors
Defined service level agreements and ensured the team meets consistently
Managed escalations and performed crisis management of issues having business impact
Proven track record in mentoring, developing and performance managing people to facilitate
corporate growth
Excellent understanding of software development life cycle and ITIL/ISO 20K processes
Good domain knowledge in Financial and Equity trading.
An accomplished Oracle DBA with diverse experience in data warehousing/ERP applications

WORK SUMMARY
Managing a 7 million USD IGATE enterprise infrastructure account for MetLife
Transformed Release Management and Application Life cycle management
automation through DevOps processes.
Twice Winner of Executive choice award at IGATE and Emerging leaders award from
MetLife.
Led a JP Morgan database & middleware infrastructure team for WWS line of business
Established and managed geographically distributed offshore team to support very large
mission critical databases for Fidelity Investments.
Ranked second in the Fidelitys Top 5 best-performing managers of 2007
Managed a Middleware application & architecture team supporting very critical Institutional
brokerage, Retail (fidelity.com) and Pension service applications
Performed Oracle DBA consulting for several fortune 500 clients in USA.
Designed, developed and implemented a product in health care industry in USA
Participated in implementing and maintaining SAP R/3 Finance and MM modules for
Procter & Gamble

TECHNINCAL SKILLS
Excellent understanding of DevOps Processes and tools like Chef, Jenkins, GIT, Nexus
and Vagrant
Strong Oracle DBA skills, Know-how in DB2, Sybase and SQL database administration
Experience in IBM Optim-Data Masking & privilege management-EPV from Cyberark
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 ITIL V3 Certified and experience in Lean Management processes

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JOB EXPERIENCE
IGATE Mumbai-India May 2010 Till date
Program Manager Total Team Size (140)
Managing over 7 million IMS account comprising of Application and Database support,
Engineering, Monitoring, Deployment, Networking Application Risk & Security teams to
provide 24x7 Production support functions for MetLife global operations
Steering DevOps center of excellence at IGATE and participating in DevOps solution for
Release Management and Application Life cycle management.
Participated in DevOps assessment and providing maturity framework towards DevOps
implementation
Transitioned 2 million USD Infrastructure projects from other vendors
Transformed resource based delivery model to managed service and SLA based
engagement.
Responsible for drafting SOW and defining and baselining service levels
Responsible for project delivery, financial management, resource management and
customer relationship management
Ensured strong margins and implemented various margin improvement initiatives to
maximize profitability
Implemented strong operational excellence processes and transformed an account
having severe escalations into a high-performance team.
Leading an initiative to automate near 40% of end-to-end activities across the
Infrastructure operation teams by leveraging orchestration automation tools like IPsoft, HP
Orchestration and BMC Atrium Orchestration.
Performed extensive analysis and implemented process improvement initiatives across
the delivery teams
Streamlined Application release and deployment processes.
Led a team to perform Application Risk Assessment and ensure Database access is as
per SOX compliance requirements. Participated in audits.
Participated in several RFP process to bid for new business in IMS domains
Performed detailed analysis of production access and id management for MetLife
infrastructure and recommended privilege management tool EPV from Cyberark.
Participated in establishing IBM Optim Data Masking practice at iGATE
Developed management Dashboard for MetLife to provide a comprehensive view of the
engagement
Leading an initiative to Organize DevOps training across accounts for DevOps adoption
and Implementation
Streamlined knowledge management and resource on-boarding processes for effective
knowledge retention

JP Morgan Chase India Mumbai-India July 2009 Mar 2010

AVP Total Team Size (25)
Managed a database and middleware infrastructure team to support JP Morgan worldwide
security services (WSS) business
Responsible for entire BAU function for the EMEA region
Streamlined Service level agreements and ensured the team meets it consistently
Managed escalations and performed crisis management for issues having business
impact
Initiated Automation and service improvement plans across the global operations to bring in
efficiencies and increased productivity
Implemented strict change control process which reduced system outages to near-zero
Represented in PMO activities for the entire Technology Infrastructure team
Participated in revamping of organizational Rewards & Recognition program

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Fidelity Investments Bangalore-India July 2004 July 2009
Senior Project Manager Total Team Size (40)
Established an offshore team of Oracle, DB2 & SQL Server DBAs to manage 1500+
critical Production database in a highly demanding environment.
Managed an Application support team to provide L3 production support for very critical
Institutional, Retail (fidelity.com) and Pension service applications
Supported a 3-site DR strategy with WebSphere horizontal clustering to ensure 100%
availability of critical applications with superior response time
Performed crisis management on issues having business impact
Collaborated with US management team and developed strong business synergies
Executing multiple mission critical projects on time and budget
Developed team leads to streamline work flow process & speed up business responsiveness.
Orchestrated Trend analysis and lean projects for the Incident management value
stream and implemented future state mapping bringing in cost optimization, efficiencies and
reduction in incident volumes by 30%
Ranked second in the Fidelitys Top 5 best-performing managers of 2007
Organizational initiative: Lead a team to develop Technical competency mapping
framework and gating process for the Fidelity Infrastructure group comprising of critical
production support teams in (UNIX/Windows/Middleware/Database/Networking)
technologies.

Deloitte Consulting Mumbai-India Jan 2003 Jun 2004

Specialist
Ingersoll Rand
Lead a 4-member team to perform capacity planning of Oracle Application ERP system
on Sun Fire 15000 using load runner and customized database/OS scripts
Presented the analysis report to recommend a server upgrade from 8 to 16 CPU

HP Invent
Provided architectural & strategic design to build oracle database for Internet Pricing module
which extracts data daily from SAP system, applies business rules and uploads it

Agilent Technologies
Lead a 3-member team for testing and performance tuning of Oracle Application General
Ledger reports

Physician Business (Phyzbiz Inc) Pittsburgh-USA Sep 2000 Oct 2002

Project Lead
Lead a 6-member multi-ethnic team to design and develop a product in best
management practice for the physicians office
Good understanding of USA Health care industry; Developed Electronic data interface to
settle billing claims with Insurance Company as per HCFA and HIPPA standards
Recognized for representing the company as a technical sales person at various doctors
conventions across USA
Recommended to develop the products second release on web architecture and SQL Server
database which reduced the cost by 20% and significantly enhanced its functionality
Successfully implemented the application in Hospitals and physician offices

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Quality Information Systems Michigan-USA May 1997 Aug 2000
Consultant
iXL - 8 months
Oversaw design and maintenance of oracle database server for mountaindew.com
As a BroadVision 4.1/Oracle database administrator, provided content management system
with secure and scalable architecture for franklincovey.com and move.com

Proctor & Gamble - 12 months

As a SAP programmer analyst developed, re-engineered and maintained reports
/transactions in FI (Finance) and MM (Material Management) module
Developed BDC Programming interfaces to transfer data within SAP modules and from other
ERP and legacy systems to SAP

Hartford Insurance 16 months

As an Oracle DBA, developed a replication engine to extract data with audit policies from
OLTP system to Data warehouse server
Mentored a 3-member multi-ethnic team to maintain daily batch jobs of complex
database procedures, triggers and automated disaster recover routines of the replication
engine

Verizon 6 months
Designed, sized and installed oracle database for billing department
Recognized for designing OS filesystems of oracle tablespace on evenly spread disk
arrays across controllers, which delivered high I/O performance

Akshay Software Technology Mumbai-India Jun 1995 Apr 1997

Client: Indian Institute of Bankers as Oracle Developer/DBA
Part of a 25-member team involved in design, development, testing and implementation of
Examination and Financial Accounting system
Recognized for performing application tuning
Assisted in sizing and installing oracle databases