Vanessa R.

Turner
2302 Dewey Point San Antonio, TX 78251
P: 210-882-0642
E:vanessaturner99@hotmail.com

AAFCS 200-Passed
Preservice Training: 30 hours in class observation: Completed
ACT San Antonio
EDUCATION:
B.A. Degree-May 2010 University of the Incarnate Word
Fashion Management and Design

EDUCATION RELATED EXPERIENCE:

Coaching/Training-2008-2010
Worked the Welcome to Wachovia project where I implemented proper education to members of the mortgage
process, bettering their understanding of varying documents and guidelines. I also assisted in coaching and training
new/tenured employees. There, I created engaging activities, documenting their performance and modeling
opportunities for improvement.

Computer Programs/Skills: -Fidelity Portal IEX Unifi -Microsoft Office -Outlook -10 key -70
WPM Efficient/Time Management/ Conflict Resolution Proficiency/ Superb Attention to Detail Project/Pipeline
Management/ Strong Active Listening Skills/ Excellent Interpersonal Skills/ High Customer Service Standards and
Customer Centric Mentality/ Quick learner/ Excellent Team Player

OTHER WORK EXPERIENCE:

NISD John Jay High School-Feb 2017-Present
Long-term FCS Substitute Teacher
Developed and implemented engaging lesson plans. Helped students improve study methods and note taking.
Managed students behavior for a more productive learning environment. Worked with other teachers of special
needs students to modify curriculum and encourage a successful learning environment. Participated in after school
events and staff meetings to further my skills.

Dillards- July 2015-Feb 2017

Cosmetic Counter Manager
Drive retail sales/Recruit and maintain rapport with clientele/Guide, Instruct and manage team with company goals
and objectives/Provide ongoing feedback and coaching to team members to meet their individual needs/Project and
implement business calculations and forecasts/Developed a dynamic and nurturing environment to inspire and
encourage team members/Participated in staff meetings and collaborated to align business goals and objectives.

Artech/Robert Half Staffing- June 2014-July 2015

Mortgage Claims Specialist
Processed requests in accordance to government regulations/Proof all files and ensure errors made were properly
explained for efficient processing and handle time/Data Entry

USAA-Feb 2013-June 2014

Mortgage Processor
Perform intensive calculations and application evaluations/Collect, research and proofread various files and data to
ensure compliance and quality./Pipeline Management/Collaborate with and manage all parties involved to ensure
meeting of key deadlines and final closing

WELLS FARGO-June 2007-Jan 2013

Mortgage Service Specialist
Provided accurate and appropriate information in response to customer inquiries/Notated customer information and
transaction data/Assisted in coaching and training new employees/Enforced Service policies procedures and
measurements.

AWARDS AND RECOGNITION:

2010 Winner of San Antonio Public Library Hispanic Heritage Design Competion
2010-2007: Gallup Champion-Honoring Excellence in Customer Service

REFERENCES:
Available upon request.