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A factor analytic study of the A factor analytic
study in hedonic
sources of meaning in hedonic consumption
consumption
Gillian C. Hopkinson 273
Manchester School of Management, UMIST, Manchester, UK and
Davashish Pujari
University of Bradford Management Centre, Bradford, UK
Keywords Consumer behaviour, Consumer marketing, Factor analysis, Marketing research,
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1. Introduction
``Experience'' is gaining popularity in marketing research. Interest in the
experience of consumption is growing and more frequent reference is made to
the consumption of experience. Despite this, there is still a paucity of published
work that explores how people consume experience or why they choose to do
so. One form of experience that merits further attention is participation in
sports.
In this paper we report the findings of a quantitative study of the sources of
meaning underlying participation amongst kayakers in the UK. The study
builds upon published ethnographic research in the consumption of adventure
sports (Arnould and Price, 1993; Celsi et al., 1993). In choosing to research the
meanings that underlie the consumption of kayak sport our objectives are to
empirically test the meanings identified in extant research, and to determine
whether meaning is consistent amongst consumers of a sport or whether this
differs systematically according to demographic factors.
Firstly, we look briefly at the idea of hedonic consumption, relating this to
the substantive area of our research. In doing so, we highlight the relevance of
this research within a broader marketing context. We then outline research
undertaken by Celsi et al. (1993) and Arnould and Price (1993), and identify
some questions arising from that research. Our research and findings are then
presented. Conclusions are drawn and marketing implications highlighted.
2. Hedonic consumption
Hedonism is defined as ``the doctrine that pleasure is the highest good; the European Journal of Marketing,
Vol. 33 No. 3/4, 1999, pp. 273-290.
pursuit of pleasure; a life-style devoted to pleasure-seeking'' (The Chambers # MCB University Press, 0309-0566
European Dictionary, 1993). Whilst few people are able to devote themselves entirely to
Journal of pleasure, the quest for hedonic experience is widespread. Hedonic experience is
Marketing associated with pleasure, arousal (Campbell, 1987), fantasies, feelings, and fun
(Hirschman and Holbrook, 1982). Campbell (1987) stresses the important role of
33,3/4
the individual in their own hedonic experience. Emotion is spontaneous and
intense yet self determined, the unrestricted imagination is controlled
274 ultimately by the participant, hedonism creates the opportunity for the
individual dream. Through hedonism we create enchantment or endow the
world with magic (Campbell, 1987).
Arnould et al. (1997) explore magical aspects of the river rafting experience.
Some aspects of experience that they describe as magical have been identified
also as aspects of the sacred (Belk et al., 1989). Both have associations with
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special times and special places. They involve ritual and mystery. Descriptions
of both the sacred and the magical highlight the intense involvement and
commitment of the individual. Through participation in the sacred,
``communitas'' is created.
communitas is a sense of community that transcends typical social norms and convention ... a
sense of camaraderie that occurs when individuals from various walks of life share a common
bond of experience, such as skydiving and flow, that all participants consider special or
sacred (Celsi et al., 1993, p. 12).
Arnould and Price (1993) about the meaning of consumption in sports and uses
these as the basis of a quantitative study. The two studies were both conducted
over an extended period of time and based upon observation and interview.
They explore the meaning of consumption for skydivers and for white water
rafting trip participants. Both reports provide evidence of high levels of
involvement by participants, both talk of the experience of flow and describe
ritualistic aspects of, and communitas created by, participation. Both studies
also show an evolution in the relationship between the consumer and the
experience. The act of consumption has an important effect in terms of
bringing about change in the values and the outlook of the consumer. White
water rafters are acculturated during a trip, a process facilitated and assisted
by the service provider (Arnould and Price, 1993; Price et al., 1995). Celsi et al.
(1993) document the evolution of motivation as skydivers gain experience.
These two pieces of work illustrate the hedonic consumption aspects of
adventure sport.
Arnould and Price (1993) talk of three ``dimensions of satisfaction'' amongst
white water rafters. These they label ``harmony with nature'', ``communitas''
and ``personal growth and renewal''. The quantitative research they report
supports their categorisations. Celsi et al. (1993) identify three ``motivating
factors'' for skydivers which they label as ``normative'', ``hedonic'' and
``efficacy''. Each motivation changes through time. We regard these
``dimensions of satisfaction'' or ``motivating factors'' as the sources of meaning
associated with consumption of the two sports. The three sources of meaning
identified in the two studies we work with are not identical but there are strong
similarities.
The normative motivation is associated amongst novice skydivers to
compliance with expectations of others. This is internalised as the participant
accepts the group identity and finally adopts the norms operating within the
community of skydivers. We see normative motivation as being linked to the
communitas dimension of satisfaction identified amongst white water rafters
(Arnould and Price, 1993).
Efficacy motives amongst skydivers progress from survival to achievement A factor analytic
and to personal identity. The personal growth and renewal dimension of the study in hedonic
Price and Arnould (1993) study, which includes all items relating to skills consumption
acquisition, is reflected in the efficacy motive.
Hedonic motives commence with thrill seeking and are replaced by pleasure
and transcendental flow as the skydiver becomes more experienced. The
hedonic aspect of skydiving arises from the evolving attitude towards the 277
dangers of the sport. This third dimension differs from the third dimension
identified amongst river rafters. Pleasure, in the study of river rafters, is linked
to the opportunity that participation offers to enjoy a river environment, and
the experience of harmony with nature.
The sources of meaning identified in these two studies of sport's
consumption can be compared to the meanings that have been found to attach
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280
33,3/4
Table II.
European
Journal of
Marketing
Factors describing
meaning in kayak sport
Factor name Mean Variable Cronbach's
Code (% of variance) Variables loading on factor Item sourcea responseb loadings alpha
V ``Enjoyment'' (31.9) It makes me feel I am in a different world A&P enjoyment 2.771 0.82721 0.8741
X I rediscover what really matters A&P communitas 3.051 0.81387
U I escape into a different world A&P enjoyment 0.76950
Q I get a new perspective on nature A&P enjoyment 0.66311
W I feel closer to my friends A&P communitas 2.746 0.62393
Y I feel needed by the group Focus group 3.195 0.57234
I To experience it is the only way to understand it CRL communitas 2.153 0.52409
E "Self expression" (9.1) It is fun CRL enjoyment 1.246 0.73489 0.8127
G It is a great thing to do with my friends Focus group 1.695 0.63357
F It is something I pursue with my friends Focus group 1.619 0.61733
N There is so much more I can do and learn CRL self-expression 2.059 0.60556
P I feel personally challenged A&P self-expression 2.017 0.60154
R Manageable risks that make a run difficult attract me CRL from Klausner c 2.220 0.52952
D I look forward to many challenges I haven't met yet 2.161 0.46878
B ``Communitas'' (8.2) There is strong camaraderie amongst paddlers CRL communitas 2.136 0.80011 0.8362
H There is great closeness amongst paddlers CRL communitas 2.237 0.79982
L ``Addiction'' (6.4) It is a release, it relaxes me CRL general 2.220 0.78459 0.6872
A It is my way of letting tension out CRL general 2.398 0.71637
O It's like an addiction CRL enjoyment 2.314 0.47471
Y My skills are appreciated by others. A&P communitas 0.47462
Z ``Danger'' (5.0) The uncontrollable dangers attract me CRL from Klausner c 3.381 0.75738 0.6289
M It scares the hell out of me CRL enjoyment 3.136 0.71262
K It's such an incredible adrenaline rush A&P self-expression 2.263 0.56114
CRL enjoyment
C ``Competition'' (4.4) It allows me to be very competitive Focus groups 2.875 0.81463 0.6205
T I like the people I meet paddling Focus groups 2.119 0.55059
J I make new friends through paddling A&P communitas 1.797 0.43099
Notes: a A&P = Arnould and Price (1993), CRL = Celsi, Rose & Leigh (1993), thematically attributed as demonstrated in Table I
b
Scale: 5 = strongly disagree; 4 = disagree, 3 = neither agree nor disagree; 2 = agree; 1 = strongly agree
c
CRL quotes taken from Klausner (1968) illustrating attitudes towards risk control
Approximately 200 surveys were dispatched but it is inappropriate to calculate A factor analytic
response rates since questionnaires were not dispatched to individuals. The study in hedonic
distribution method was selected as the most effective to reach a random consumption
sample of consumers actively involved in kayak sports. A total of 118 usable
questionnaires were returned (two questionnaires were rejected as unusable).
The characteristics of respondents are shown in Table III. There is an obvious
bias in the sample towards male respondents aged 22 or over. That this reflects 281
the characteristics of the kayak population is supported by BCU membership
data.
(Churchill, 1991) was used to ascertain the principle factors from which
kayakers derive enjoyment in the consumption experience. Factor analysis
identifies a relatively small number of factors that represent relationships
among sets of many interrelated variables (Norusis, 1994). The objective is to
reduce and summarise data with a minimum loss of information (Kim and
Mueller, 1978).
The coefficient alpha was measured to calculate the internal consistency of
the data and assess the quality of the instrument. The Appendix (Table AI)
shows item-total correlation and Cronbach's alpha for the variables analysing
kayak motivation. The number of variables to be used in this analysis is 26 for
a sample of 118 cases. One variable, ``It allows me to be very competitive'' (C),
has item-to-total correlation of less than 0.3. However, this variable is retained
for further analysis as its deletion does not substantially increase the alpha
value.
Frequency Percent
Participation in disciplines
Polo 41 34.7
Race 10 8.5
Rodeo 17 14.4
Slalom 30 25.4
Recreational 94 79.7
Gender
Male 95 80.5
Female 23 19.5
Years in kayak experience
High (over six years) 68 57.6
Low ( six years or less) 50 42.4
Age (years) Table III.
Less than 18 15 12.7 Demographic
18-21 8 6.8 characteristics of
22-30 42 35.6 respondents, and kayak
31 and over 53 44.9 disciplines (N = 118)
European Since one of our goals in using factor analysis is to obtain factors that explain
Journal of the correlation among the 26 variables, the variables must relate to each other
Marketing for the factor model to be appropriate. Where correlation between variables is
33,3/4 small, it is unlikely that they share common factors (Norusis, 1994). Through
computation of a correlation matrix, tests of the variables confirm whether
factor analysis is appropriate for the data. The correlation matrix indicates that
282 a large number of correlations exceeded the recommended minimum level of 0.3
(Hair et al., 1995; Nunnally, 1978). The Bartlett's test result for sphericity is
large at 1,595.4886 and the associated significance level small at 0.00000. The
result of Kaiser-Meyer-Olkin (KMO) measure of sampling adequacy for this
data is 0.82599 which is meritorious (Norusis, 1994). Both tests indicate the
appropriateness of factor analytic techniques in this study.
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In this study, we consider all factors that achieved eigenvalues greater than
one as significant; conversely, we do not include factors with eigenvalues of
less than one. Table IV shows the final six factor solution wherein all factors
have more than one eigenvalue. In all, these six factors account for 65 per cent
of variance in the data.
Principal component analysis (PCA), using orthogonal rotation (VARIMAX)
was chosen for factor analysis. Orthogonal extraction, using varimax rotation
suits our research goals and the need to reduce a large number of variables to a
small set of uncorrelated variables (Hair et al., 1995). Varimax rotation attempts
to minimise the number of variables that have high loadings on a factor,
enhancing the interpretability of the factors (Norusis, 1994).
Factor loadings indicate the correlation between the variables and the
factors so that variables that have large loadings on the same factors are
grouped. A factor loading value of 0.50 and above is considered good and very
significant; 0.45 as fair as 0.32 and below as poor (Comrey, 1973). Hair et al.
(1995) take a factor loading of + or 0.30 to be significant, and a factor loading
of + or 0.50 as very significant. The larger the absolute size of the factor
loading, the more significant the loading is in interpreting the factor matrix
(Hair et al., 1995).
Table II shows the loading values and it confirms that the significance
criteria for the factor loadings of all the variables have been met. Further, factor
reliability was measured by calculating Cronbach's alpha for all the six factors.
context of our study, and secondly, the addictive aspects of the sport.
All the items which Arnould and Price (1993) relate to ``harmony with
nature'' load onto factor one. The inclusion of two ``social'' items (``I feel closer
to my friends'', ``I feel needed by the group'') suggests the need to define this
factor more broadly in the current study. The two social items refer to the
relationship between the individual and others or to social belonging. We
regard this factor as relating to the individual's relationship to their
environment, both natural and social, and that the two are indivisible within
the individual's experience. ``To experience it is the only way to understand it''
also loads on this factor, suggesting that this factor accounts for the
indescribable, or the intensely subjective. In line with Richins (1994b) we label
this source of value as enjoyment, and regard it as summarising the holistic
relationship with the environment.
Factor two includes those statements which Celsi et al. (1993) relate to
efficacy, and one of the personal growth and renewal items from Arnould and
Price (1993). Additionally, as with the first factor, this factor includes two social
items derived from the focus groups (``its a great thing to do with my friends'',
``it's something I pursue with my friends''). The two social items refer explicitly
to activity and thus link to other items in this factor that indicate challenge and
development through activity. Both Arnould and Price (1993) and Celsi et al.
(1993) associate challenge and achievement with personal identity, in line with
their analysis we regard this factor as relating to the self expression source of
value (Richins, 1994b).
Factor three refers to the communitas identified in both of the studies on
which this research is based. However, we have noted that not all social items
load onto this factor. This highlights a distinction between communitas and
more general sociability. Communitas refers to a transcendent sense of
community and a sense of camaraderie arising from a common bond of
experience. Viewed in this light it is appropriate that our respondents
differentiated items that imply a very tight form of bonding from items that
reflect looser social ties. It appears that not all social aspects of hedonic
consumption relate to communitas. It is appropriate to talk of communitas but
European it must also be recognised that sociability as a looser concept is important in
Journal of several aspects of enjoyment. We term factor three communitas, and relate it to
Marketing the interpersonal ties source of value (Richins, 1994b), whilst noting that
interpersonal ties might nevertheless be reflected in other dimensions.
33,3/4 Factor four relates to the negative consequences of non consumption and
includes the item ``It's like an addiction''. We regard this factor as representing
284 addiction. The negative consequences of non participation are seen as states of
tension, and the perceived low recognition of the individual's value by others.
Hirschman (1992) reviews theories of addiction and defines two alternative
forms of compulsive consumption. The ``sociopathic compulsive consumer''
has above average sensation seeking tendencies and experiences strong
impulse drives. They have low feelings of remorse or guilt. The explanation of
addiction provided by Celsi et al. (1993) who stress the need to replicate the
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between risk and danger and between communitas and sociability are
important for marketing research and practice. Concerning research, whilst
interpretive methods are able to produce a richer understanding of the
consumption of experience, this quantitative study highlights the need for
caution in exploring these aspects of experience.
The distinctions that we find are important also in terms of the marketing of
sports, of related goods and in the use of sporting images in communications. For
example, the British Sports Council (phone conversation) reports that ``club sports''
(e.g. cycle racing) are declining, whilst ``freedom sports'' (e.g. mountain biking) are
increasing in participation. The rejection of club based sports might be explained
by the perception that these are formal, tightly bonded groups and therefore
differentiated from other forms of sociability. This would have implications for
marketeers working with other experiential or hedonistic products.
Our third key finding relates to addiction. The feeling of addiction in kayak
sport relates to the avoidance of negative consequences of non-consumption. In
this way we see addiction as being associated with ``distressed compulsive''
rather than ``sociopathic compulsive'' kayak consumers. Sociopathic
consumers have above average sensation seeking tendencies (Hirschman, 1992)
and whilst that might apply to kayakers, they themselves do not associate
sensation seeking with the feeling of addiction. This finding suggests an
important similarity between addiction to hedonic experience and forms of
addiction that tend to be associated with more destructive consequences such
as compulsive buying. The finding also emphasises the role that sport
participation plays in the creation of identity, since the addiction relates to the
avoidance of negative self images. The study of addiction in sport or to other
experiences deserves further study.
We believe that the dimensions discovered in this research have a relevance
beyond the consumption of sports. We have noted the high involvement of
consumers in sport participation. This is an area in which production and
consumption are blurred, and in which consumption becomes a means of
identification. Possibly the dimensions we found apply more generally to the
consumption of experience and high involvement goods. That this could be so
is indicated by similarities between this and Richin's (1994a) study of A factor analytic
possessions. On the basis of comparison with that study we propose that study in hedonic
meaning in consumption arises from personal growth or self expression, from consumption
communitas, or tight association with others, and from a feeling of well being
within the environment, either social or natural. We see addiction and
attraction of danger as being additional sources of meaning that apply to
different extents in different consumption contexts. 287
Our research is narrow in scope, addressing specific issues raised by other
research in related contexts. Hedonic consumption, and the consumption of
sport certainly merits further attention using a variety of methods. In this case,
we feel that very valuable insights were produced with the painstaking
methods used by the researchers whose work we have used. Our much briefer
and more limited study in a related context does not contradict their
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Appendix
A 0.3833 0.9048
B 0.4653 0.9028
C 0.2233 0.9084
D 0.6587 0.8990
E 0.4366 0.9036
F 0.3071 0.9052
G 0.4708 0.9028
H 0.4183 0.9037
I 0.5776 0.9004
J 0.5846 0.9009
K 0.6121 0.8997
L 0.5221 0.9017
M 0.3422 0.9062
N 0.5710 0.9006
O 0.6356 0.8991
P 0.6389 0.8995
Q 0.5545 0.9010
R 0.5273 0.9015
S 0.3573 0.9048
T 0.4323 0.9035
U 0.6788 0.8984
V 0.6120 0.8996
W 0.6053 0.9001
Table AI. X 0.5899 0.9002
Item-total correlation Y 0.5101 0.9019
analysis Z 0.3173 0.9069
Polo Age A factor analytic
Dependent Mean Mean study in hedonic
variables (N = 77) (N = 41) t (df) p N = 15 N = 53 t (df) P
consumption
V 2.53 3.21 3.01(116) 0.003 2.26 2.60 0.96(66) N.S.
X 2.85 3.41 2.52(116) 0.013 2.66 3.00 0.94(66) N.S.
U 2.38 3.00 2.89(116) 0.005 2.06 2.60 1.63(66) N.S.
Q 2.51 2.92 2.02(116) 0.046 2.26 2.50 0.79(66) N.S.
289
W 2.61 3.00 1.93(116) 0.056 2.20 2.58 1.27(66) N.S.
Y 3.00 3.56 2.95(116) 0.004 2.73 3.13 1.25(66) N.S.
I 2.09 2.26 0.76(116) N.S. 1.40 1.08 2.11(66) 0.039
E 1.22 1.29 0.55(116) N.S. 1.13 1.16 0.26(66) N.S.
G 1.61 1.85 1.52(116) N.S. 1.53 1.58 0.24(66) N.S.
F 1.50 1.82 2.23(116) 0.028 1.60 1.52 0.34(66) N.S.
N 1.90 2.34 2.02(116) 0.045 1.66 1.94 0.89(66) N.S.
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