QMS Manual

Quality Management System
(QMS) Manual
Quality Management System

Company Manual
Document Title
Document No xxxx /QMS
Revision No 00
Effective Date 1 December 2016
Reviewed by General Manager
Approved by Managing Director
MASTER CONTROLLED COPY

UNCONTROLLED COPY
Company Document No : xxxxx
/QM
Manual Page No : 2 of 41
Revision No. : 00
Quality Management Effective Date : 1 Dec
System 2016
Title: QMS Manual
This document is the exclusive property of XXXX Xxxx Sdn Bhd (XXXX ) and upon request, may
distribute on a confidential basis. Further distribution, copying, reproduction in whatever form is to be
done only with the express permission of XXXX . This document must be returned to XXXX at the
request of XXXX and no copies in whatever form of any part of this document is to be retained without
the permission of XXXX . XXXX will seek recourse should this notice be violated.
Revision History
Rev. No. Page Description Prepared by
No.
0 All New Issue
Contents
1. OVERVIEW OF ORGANIZATION AND QUALITY MANUAL............................................4
1.1 COMPANY BACKGROUND & PROFILE....................................................................4
1.2 SCOPE OF QUALITY MANAGEMENT SYSTEM (QMS) CERTIFICATION......................5
1.3 QUALITY MANUAL OVERVIEW...............................................................................5
2. REFERENCE............................................................................................................. 6
3. GLOSSARY............................................................................................................... 6
4. ORGANIZATION CONTEXT.......................................................................................6
4.1 UNDERSTANDING THE ORGANIZATION AND ITS CONTEXT...................................6
4.2 UNDERSTANDING THE NEEDS AND EXPECTATIONS OF INTERESTED PARTIES......7
4.3 SCOPE OF THE QUALITY MANAGEMENT SYSTEM..................................................7
4.4 QUALITY MANAGEMENTSYSTEM AND ITS PROCESSESS.......................................8
5. LEADERSHIP............................................................................................................ 9
5.1 LEADERSHIP AND COMMITMENT..........................................................................9
5.2 POLICY............................................................................................................... 10
5.3 ORGANIZATION ROLES, RESPONSIBILTY AND AUTHORITY..................................10
6. PLANNING............................................................................................................. 11
6.1 ACTION TO ADDRESS RISKS AND OPPORTUNITY................................................11
6.2 QUALITY OBJECTIVES AND PLANNING................................................................12
6.3 PLANNING OF CHANGE......................................................................................13
7. SUPPORT............................................................................................................... 13
7.1 RESOURCE......................................................................................................... 13
7.2 COMPETENCE.................................................................................................... 17
7.3 AWARENESS....................................................................................................... 18
7.4 COMMUNICATION............................................................................................... 18
7.5 DOCUMENTED INFORMATION.............................................................................19
8. OPERATION........................................................................................................... 22
8.1 OPERATIONAL PLANNING & CONTROL...............................................................22
8.2 REQUIREMENTS FOR PRODUCTS AND SERVICES...............................................23
8.3 DESIGN AND DEVELOPMENT OF PRODUCTS AND SERVICES..............................24
8.4 CONTROL OF EXTERNALLY PROVIDED, PRODUCTS AND SERVICES....................24
8.5 PRODUCTION PROVISION...................................................................................26
8.6 RELEASE OF PRODUCTS.....................................................................................29
8.7 CONTROL OF NONCONFORMING OUTPUTS........................................................29
9. PERFORMANCE EVALUATION.................................................................................30
9.1 MONITORING, MEASUREMENT, ANALYSIS AND EVALUATION..............................30
9.2 INTERNAL AUDIT................................................................................................ 31
9.3 MANAGEMENT REVIEW......................................................................................32
10. IMPROVEMENT...................................................................................................... 33
10.1........................................................................OPPORTUNITY FOR IMPROVEMENT
33
10.2.......................................................NONCONFORMITY AND CORRECTIVE ACTION
34
10.3...................................................................................CONTINUAL IMPROVEMENT
34
11. APPENDICES.......................................................................................................... 35
1. OVERVIEW OF ORGANIZATION AND QUALITY MANUAL
1.1 COMPANY BACKGROUND

xxxx Xxxx SDN BHD is an international certified company with project
locations across Asia and operates through its affiliates companies such
as xxxx Offshore Services, xxxx Oil Field Services and xxxx OFFSHORE
SDN BHD.
xxxx Xxxx has completed numerous projects successfully in the past
with compliance of HSE and Quality requirement. Our Company expertise
in:
1. Geotechnical, Piping, Civil, Structure & Marine Xxxx
2. Offshore Pipeline Commissioning, Process Plant Commissioning, Start
Up and Offshore Hook-Up and Commissioning
3. Tank Construction Works (API 650) Std
4. Blasting & Painting and Insulation Works
5. Project Management Services/Task Force Manpower Supply for Plant
Construction
6. Crude Tank & Petrochemical Tank Cleaning Works
COMPANY ADDRESS
BUSINESS REGISTRATION
Registration CIDB
TOP MANAGEMENT
Managing Director (MD)
General Manager ( GM )
BUSINESS NATURE
Provision of Project Management, Xxxx Works:
Piling, Civil, Structure & Marine Xxxx
Pipeline and Piping Works (Fabrication and Installation)
Task Force and Manpower Supply for Plant Construction
1.2 SCOPE OF QUALITY MANAGEMENT SYSTEM (QMS)
CERTIFICATION
The scope of Quality Management System in XXXX Xxxx Sdn Bhd is
Provision of Project Management, Engineering, Construction and marine
Works. Details of scope boundary and requirements applicability are
discussed in clause 4.3.
1.3 QMS MANUAL OVERVIEW

This QMS Manual was developed in accordance with the International
Standard:
ISO 9001:2015 Quality Management System Requirements
The QMS Team Leader / Management Representative (QMR) has
established this QMS Manual in consultation with all department and
management of the XXXX Xxxx Sdn Bhd, (XXXX ).
Maintenance and issuance of this Quality Manual are in accordance with
Control of Documented Information Procedure. The QMR is responsible to
review the QMS Manual when changes occur to reflect current
technology, legal requirements, changing customer expectations and
improvements to the Quality Management System.
The objective of this QMS manual is to specify the requirements for the
development, implementation and maintenance of the Quality
Management System.
XXXX has adopted the 7 principles of Quality Management that have
been incorporated into a Quality Management System designed to
conform to the requirements.
NO TERMS DESCRIPTIONS
We depend on our clients, therefore we shall identify,
determine and understand their needs and
1 Customer Focus
expectation in order to meet their requirements and
strive towards client satisfaction.
Management is not an administration activity; and
leadership is needed to provide a unity of purpose,
2. Leadership direction and to create an environment in which
people in the organization become fully involved in
achieving our objectives.
Employee co-operation and involvement allows for
Engagement of
3. their ability to be fully and effectively used for the
People
benefit of the company.
4. Process Approach For the results to be achieved efficiently, the
resources and activities of MOLECOR need to be
managed as a process.
5. Improvement Is a permanent objective of XXXX Xxxx Sdn Bhd

Evidence based Effective decisions are based on the logical and
6.
Decision Making intuitive analysis of data and factual information.
Such relationship between the organization and its
Relationship suppliers enchance the ability of both organization to
7.
Management create value.
2. REFERENCE
XXXX adopts the ISO 9001:2015 requirements based on the latest
references or revision by members of ISO and IEC maintain registers of
currently valid international standards.
*Refer to ISO 9001:2015, Clause 2 (Normative reference)
3. GLOSSARY
Company : XXXX Xxxx Sdn Bhd, ()

Customer : The party who receives goods and services from XXXX
Documented Information and its supporting medium that can be paper,
information : magnetic, electronic or optical computer disc, photograph or
master sample, or a combination thereof
Supplier : The party who supplies goods and services to XXXX
HOD : Head of Department
Individual or group concerned with or affected by the
Interested party :
Integrated performance of an organization
Non-fulfilment of a requirement that can be any deviation
Non Conformity : from relevant work standards, practices, procedures, legal
requirements and QMS requirements.
QMR : QMS Team Leader / Management Representative
QMS : Quality Management System
4. ORGANIZATION CONTEXT
4.1 UNDERSTANDING THE ORGANIZATION AND ITS
CONTEXT
XXXX Xxxx has determined external and internal issues that are relevant
to its purpose and its strategic direction and that affect its ability to
achieve the intended result(s) of its Quality Management System.
This company also has considered external issues arising from customer,
legal requirements, suppliers and contractors. Meanwhile, for internal
issues the company may consider issues related to values, culture,
knowledge and performance of the organization.
We determine internal and external issues that might affecting our
Quality Management System and business processes based on 4M1E
elements and also using FITCOW and PESTLE analysis method. We
highlight applicable risk that may arise from these internal and external
issues in risk assessment process.
No Related Documentations
1 Summary of internal and external issues
4.2 UNDERSTANDING THE NEEDS AND EXPECTATIONS OF

INTERESTED PARTIES
In order for the Company to consistently provide products and services
that meet customer and applicable statutory and regulatory
requirements, we have determined:
(a) Interested parties that are relevant to the Quality Management
System;
(b) Requirements of these interested parties that are relevant to the
QMS;
The Company ensures the needs and expectations of the interested
parties are fulfilled in order to support its quality management system.
Responsibility is assigned to monitor and review information about the
interested parties and their requirements. Interested parties that are
relevant to XXXX are (but not limited to):
N Interested Needs and Expectation Monitoring by

o Parties
1 Customer Service meet requirements & Director & Project
applicable standards; On time team
project completion
2 Suppliers and Lead time, quantity, contract Purchaser &
Contractors/ Others Project team
3 Communities / Safe environment Safety Officer &
Neighbours Project team
4 Government bodies Comply to applicable standards HSE Manager
(DOE, DOSH, etc) and legal requirements
5 Employees Job security, welfare, health and HODs
safety
6 Board of Director Profit and company growth HODs
4.3 SCOPE OF THE QUALITY MANAGEMENT SYSTEM

The Company has determined the boundaries and applicability of the
Quality Management System when establishing its scope for QMS. For
this purpose, the company has considered:
(a) external and internal issues
(b) requirements of relevant interested parties
(c) compliance obligations
(d) activities, products and services
(e) ability and authority to exercise control
XXXX has decided that the scope of our Company Quality Management
System Provision of Project Management, Xxxx Works.
Our Quality Management System include all our business processes such
as Human Resources and Administration, Procurement process, Project
Management and Control, Maintenance and Engineering works.
The Quality Management System is develop to be relevant to the nature
of our organization, products, services and customers and regulatory
requirements. For this purpose, QMS Team Leader (QMR) and the Top
management have identified the requirements of ISO 9001:2015 that are
not applicable to the scope of our quality management system.
The requirements of ISO 9001:2015 standard that do not apply to our
organization are:
(1)ISO 9001: 2015 Clause 8.3 (Design and development of
products and services).
Justification: This is due to the fact that we do not undertake any design
and development activities that lead to the completion of our products
and services. Any design used in a project will be provided by our
customer.
(2)ISO 9001: 2015 Clause 8.5.1 (f) (Validation, and periodic
revalidation, of the ability to achieve planned results of the
processes for production and service provision, where the
resulting output cannot be verified by subsequent monitoring
or measurement;
Justification: This is due to the fact that the resulting output of our works
can be verified by subsequent monitoring or measurement;
However, these non-applicability shall not affect our ability, nor absolves
us from the responsibility, to provide product that meets customers and
applicable regulatory requirements.
4.4 QUALITY MANAGEMENTSYSTEM AND ITS PROCESSESS

The Company adopts the ISO 9001:2015 requirement as the principle for
designing this Quality Management System (QMS). The extent of this
Quality Management System (QMS) established is based on the nature of
our organization, complexity and interaction of the processes and
competence of our personnel.
The Top Management fully supports and gives fullest commitment in
establishing, documenting, implementing, maintaining and continual
improvement of this Quality Management System in accordance with the
ISO 9001:2015 requirements. To implement this Quality Management
System, We: -
(a) Determines the processes needed for the quality management
system and their application throughout the organization (see
Appendix V business process mapping).
(b) Determines the inputs required and the outputs expected from these
processes
(c) Determines the sequence and interaction of these processes (see
Appendix V - business process mapping).
(d) Determines criteria and methods required to ensure effective
operation and control of these processes (see Clause 8).
(e) Determines resources needed for these processes and ensure their
availability (see Clause 7)
(f) Assigns the responsibilities and authorities for these processes (see
Clause 5)
(g) Addresses risks and opportunities as determined in accordance with
the requirements of clause 6.1
(h) Evaluates these processes and implements any changes needed to
ensure they achieve their intended results (see Clause 9)
(i) Improves the processes and Quality management system (see Clause
10)
(j) Maintains documented information to support the operation of its
processes (see Clause 7)
(k) Retains documented information to have confidence that the
processes are being carried out as planned (see Clause 7).
5. LEADERSHIP
5.1 LEADERSHIP AND COMMITMENT

5.1.1 LEADERSHIP & COMMITMENT FROM TOP
MANAGEMENT
The Top management demonstrates leadership and commitment to the
development and improvement of the Quality Management System by: -
(a) Taking accountability for the effectiveness of the Quality
management system;
(b) Ensure establishment of the QMS Policy and QMS Objectives and are
compatible with the context and strategic direction of the
organization;
(c) Ensure integration of the Quality management system into the
company business operations;
(d) Promoting the use of process approach and risk-based thinking;
(e) Ensure the availability of necessary resources;
(f) Communicating to the employees the importance of effective Quality
management system and conforming to the ISO 9001 system
requirements;
(g) Ensure Quality management system achieves its intended result;
(h) Engage, direct and support persons to contribute to the effectiveness
of the Quality management system;
(i) Promoting continual improvements;
(j) Support other relevant management roles to demonstrate their
leadership as it applies to their area of responsibilities.
5.1.2 CUSTOMER FOCUS

The Top Management demonstrates leadership and commitment with
respect to customer focus by ensuring that:
(a) Customer and applicable statutory and regulatory requirements are
determined, understood and consistently met;
(b) The risks and opportunities that can affect conformity of products and
services and the ability to enhance customer satisfaction are
determined and addressed;
(c) The focus on enhancing customer satisfaction is maintained.
5.2 POLICY
A Quality Management System (QMS) Policy statement has been defined
and documented. The Policy is relevant to all activities related to Quality
Management System.
The policy includes commitment to comply with all relevant legal and
other requirements, and continual improvement of XXXX s overall
performance.
The policy has been formally approved for its release by the Top
Management.
The policy is reviewed annually as part of the QMS Management Review
to ensure that it continues to reflect the activities, products and services
of the company.
The policy provides the framework for and is supported by objectives
and targets, and that its achievements are quantified where possible.
The policy is documented, implemented and maintained at all levels
throughout the company and communicated to all employees. The policy
is also available to the public and interested parties.
The policy and objectives for QMS has been rolled out to all employees
for their awareness and understanding. Company quality objectives.
1 Appendix III - Quality Policy
5.3 ORGANIZATION ROLES, RESPONSIBILTY AND

AUTHORITY
Roles, responsibilities and authorities of the employees within the quality
management system are defined in the Job Description.
The Top Management ensures that following responsibilities and
authorities are carried out adequately:
Descriptions of Responsibilities Responsibility
Ensuring that the quality management system Quality Management

conforms to the requirements of ISO 9001: 2015 Representative
(QMR)
Ensuring that the processes are delivering their HODs, employees
intended outputs
Reporting on the performance of the quality QMR, Internal
management system on opportunities for auditor
improvement and on the need for change or
Descriptions of Responsibilities Responsibility
innovation, and especially for reporting to top

management
Ensuring the promotion of customer focus throughout Top Management

the company
Ensuring that the integrity of the quality management QMR, DC,
system is maintained when changes to the quality Management
management system are planned and implemented
1 XXXX /JD Job Description
6. PLANNING
6.1 ACTION TO ADDRESS RISKS AND OPPORTUNITY
When planning for the Quality Management System, XXXX has
considered:
(a) Internal and external issues identified within the organizational
context are addressed;
(b) Requirements of interested parties are addressed;
(c) Compliance obligations;
(d) Risks and opportunities for (a) and (b) are determined;
Risks and opportunities associated with company Operation, interested
parties and legal obligations has been identify and analyzed. The
company is responsible for its application of risk based thinking and the
actions it takes to address the risks. The action plan shall ensure:
Quality management system can achieve its intended result(s);
Enhance desirable effects;
Prevent, or reduce, undesired effects;
Achieve improvements.
We has determined what could go wrong in existing plans and practices.
The problem causes are assessed according to their likelihood of
occurrence and the severity of their consequences.
We consider several options to address the identified risks include
avoiding risk, taking risk in order to pursue an opportunity, eliminating
the risk source, changing the likelihood or consequences, sharing the
risk, or retaining risk by informed decision.
Here in XXXX, preventive actions are taken and contingency plans are
developed to ensure identified risks are in control or at least minimize
their effect if they do occur.
Risk register shall be prepared or updated by the process/risk owner
when:
(a) Completing a plan for implementing a decision or improvement
(b) Monitoring a plan which is in progress
(c) Reacting to possible internal or external changes that could affect
the company
The risk register shall be reviewed yearly and updated upon changes in
the process and service specifications. The process owner shall integrate
and implement action plan into its Quality Management System
processes.
Effectiveness of risk control shall be evaluated, analyzed and reported to
the management during QMS management review meeting.
1 XXXX /SP04 Risk Assessment & Control
2 Risk Register & Action Plan
3 Job Safety Analysis
4 HIRARC
6.2 QUALITY OBJECTIVES AND ITS PLANNING

Quality objectives and subsequent targets are established after
consideration of risks of companys activities, financial, operational and
business requirements, the applicable legal regulations and the views of
interested parties.
The objectives and targets are consistent with the Quality policy
including the companys commitment to enhance customer satisfaction,
continual improvements and compliance with applicable requirements.
The objectives and targets are quantified wherever practicable and
where appropriate taken into account all preventative measures.
Top management has established the KPI at relevant functions, levels
and processes within the organization. The QMR shall ensure quality
objectives are monitored, communicated and updated.
We shall determine actions to be done, resources and supports required,
responsibilities and target of completion for every quality objectives
established. The company has also periodically monitors and evaluates
the quality objectives achievements.
Action plan shall be recorded in the QMS Management Program. Progress
and achievement of Quality Objectives will be reported and reviewed
during QMS management review meeting. Appropriate actions shall be
taken if the Quality Objectives are not achieved.
1 Appendix III XXXX /QM - Quality Objectives
2 QMS Management Program
6.3 PLANNING OF CHANGE

When the company determines the need for changes to the Quality
management system, XXXX shall carry out the changes in a planned
manner by considering:
(a) the purpose of the changes and their potential consequences;
(b) the integrity of the Quality management system;
(c) the availability of resources;
(d) the allocation or reallocation of responsibilities and authorities.
1 XXXX /SP16 Management of Change (MoC)
7. SUPPORT
7.1 RESOURCE
7.1.1 GENERAL
The company shall determine and provide in a timely manner the
resources needed:
(a) To implement and maintain the Quality Management System and
continually improve its effectiveness.
(b) To enhance customer satisfaction by meeting customers
requirements.
(c) The provision of resources shall be reflected in organization chart,
process flow chart and etc.
(d) The Director shall identify the resources needed during new process, new
layout, equipment, environment and new technology required.
7.1.2 PEOPLE
The company determines and provides the persons necessary for the
effective implementation of its Quality management system and for the
operation and control of its processes.
7.1.3 INFRASTRUCTURE
The company shall identify, provide and maintain the facilities it needs to
achieve the conformity of products and services, including maintaining of
buildings, workspace and associate utilities. The office and work area
shall be safe and of good housekeeping practices.
All installed equipment which required maintenance (including of
software/ information system, if any) shall be periodical serviced and
maintained as per schedules. The company shall identify, provide and
maintain the infrastructure for the operation of its processes and to
achieve the conformity of our services, including, as applicable:
(a) Building and associated utilities;
(b) Process equipment (both hardware and software) such as machine,
measuring equipment for testing, storage etc.
(c) Transportation resources (company vehicles)
(d) Information and communication technology
We plans and performs the periodic maintenance on the infrastructures
required for maintaining the effectiveness of the quality management
system. Planning of maintenance shall be based on:
Criticality of infrastructures
Frequency of usage
Suitability of the infrastructures
Regulatory requirements (e.g. DOSH, DOE)
1 XXXX /SP12 Infrastructure & Environment
7.1.4 WORK ENVIRONMENT

The company shall determine, provide and maintain the environment
necessary for the operation of its processes and to achieve conformity of
products and services.
The Company shall identify and manage the social, psychological and
physical factors of the work environment needed to achieve service and
process conformity to requirements through implementation of 5S
practice, Safety practice and other management system.
The relevant work environment will be specified in the relevant work
instructions, induction course or on-job training.
The human factors considered are;-
(a) Work methods.
(b) HSE procedures, and
(c) Ergonomics.
The physical factors considered are;-
(a) Heat,
(b) Light,
(c) Hygiene,
(d) Cleanliness, and
(e) Pollution.
We endeavours to provide safe and healthy working environment to its

employees and contractors and surrounding communities with
adherence to several policies such as HSE Policy, Stop Work Policy,
Drug & Alcohol Policy.
1 XXXX /SP12 Infrastructure & Environment
2 HSE Policies
3 HSE Manual
7.1.5 MEASURING AND MONITORING EQUIPMENT

The company shall determine and provide the resources needed to
ensure valid and reliable results when monitoring or measuring is used
to verify the conformity of products and services to requirements.
The company shall ensure that the measuring and monitoring equipment
provided are:
(a) Suitable for the specific type of monitoring and measurement
activities being undertaken;
(b) Maintained to ensure their continuing fitness for their purpose.
(c) Retain appropriate documented information as evidence of fitness for
purpose of the monitoring and measurement resources.
Monitoring and measuring equipment used to verify compliance are
subjected to regular calibration checks, where applicable. Equipment is
allocated with a unique reference number and are checked against the
master references, which are traceable to national or international
standards. Where internal calibration is not possible, an approved in
house calibration will be utilized.
Calibrated equipment are fixed with a label indicating the validity for
use. Records of calibration results are maintained.
All inspection and test equipment used to verify compliance will be
utilized in an environment controlled to the extent necessary to ensure
continued measurements of the required accuracy.
When measurement traceability is a requirement, or is considered by the
company to be an essential part of providing confidence in the validity of
measurement results, measuring equipment shall be:
(a) calibrated or verified, or both, at specified intervals, or prior to use,
against measurement standards traceable to international or national
measurement standards; when no such standards exist, the basis
used for calibration or verification shall be retained as documented
information;
(b) Identified in order to determine their status;
(c) Safeguarded from adjustments, damage or deterioration that would
invalidate the calibration status and subsequent measurement
results.
Equipment user shall determine if the validity of previous measurement
results has been adversely affected when measuring equipment is found
to be unfit for its intended purpose, and shall take appropriate action as
necessary.
1 XXXX/SP13 Calibration
7.1.6 ORGANIZATIONAL KNOWLEDGE

The company determines the knowledge necessary for the operation of
its processes and to achieve conformity of products and services.
The organizational knowledge can be based on internal (such as
intellectual property; knowledge gained from experience; lessons learned
from failures and successful projects; capturing and sharing
undocumented knowledge and experience; the results of improvements
in processes, products and services) and external sources (such as
standards; academia; conferences; gathering knowledge from customers
or external providers).
In order to maintain organizational knowledge within the company, we
retain documented information related to experience and lessons
learned from failure or nonconformity incident.
7.2 COMPETENCE
XXXX is committed to the ongoing development of employees. High
performance and continuous commitment is expected from all
employees. Competency of employees which affects the performance
and effectiveness of the quality management system shall be taken into
account.
Training Needs Assessment is periodically conducted to identify training
needs among employees. Training shall be provided to the employees in
order for them to acquire the necessary competence and included as
part of their personal training plan.
The company Training System can be implemented through a series of
processes which include:
(a) On job training
(b) Soft skills/ Management Development Training
(c) Other Technical/ Engineering Skills Training Process
This is to ensure that employees are trained and knowledgeable in their
safety responsibilities, nature of the hazards and the actions necessary
to safely perform their jobs. Based on training needs analysis, Training
Plan will be established which covers the mandatory and relevant
training and also relevant personnel who needs to attend.
The Training Plan is reviewed / updated on an annual basis with
endorsement from PDR Management. Training evaluation is carried out
to verify the effectiveness of the training via:
(a) Training Feedback & Evaluation forms
(b) Performance appraisal
The employee performance and competency which include job

knowledge, skills and values will be assessed and any improvements
needed to meet job requirements will be identified and included in the
Employee Training record.
1 XXXX /SP06 Recruitment
2 XXXX /SP07 Training
7.3 AWARENESS
The company shall ensure all employees (and where applicable
contractors) are aware of:
(a) Conformance with the Quality policy, procedures and Management
System requirements
(b) The significant quality specification, health & safety hazards,
environmental effects associated with their work activities and the
benefits of improved personnel performance
(c) Roles and responsibilities in achieving conformance with the Quality
policy, procedures and Management System requirements
(d) The potential consequences of deviation from specified operating
procedures
Awareness and understanding being promoted through several

platforms:
(a) Communication on the policy and objectives during induction
program.
(b) Quality policy and objectives are displayed at various strategic areas.
(c) Ongoing quality/ training programs
The potential consequences of deviation from processes is shared via

several means.
1 XXXX /SP06 Recruitment
2 XXXX /SP07 Training
7.4 COMMUNICATION
The company shall determine the internal and external communications
relevant to the quality management system, including on what it will
communicate; when to communicate; with whom to communicate; how
to communicate; and who communicates.
Internal communication shall be in place to discuss on the performance
of quality management system such as:
(a) Business planning (company Top management meeting)
(b) Performance of company is communicated during weekly, monthly,
quarterly, and QMS management review)
(c) Safety, health and environmental related issues is communicated
during Toolbox meeting, Monthly meeting, QMS management review)
(d) Changes/ update on the requirements of interested parties (e/g:
customer, government bodies, contractors, etc.) QMS management
review
(e) Results of internal or external assessment are communicated during
QMS management review)
The company ensures communication processes enable persons doing

work under the organizations control to contribute to continual
improvement.
External communication includes (but not limited to):

(a) Briefing to contractors regarding organizational policies,
organizational rules in relevant to quality management system
(b) Communication with supplier
(c) Communication with customer including response to enquiries,
contract, complaint and feedback
7.5 DOCUMENTED INFORMATION

XXXX s quality management system documentation structure shall
include:
(a) Documented information required by ISO 9001:2015 Standard;
(b) Documented information determined by PDR as being necessary for
the effectiveness of the Quality Management System.
7.5.1 Creating and Updating

The companys quality management system documentation is
maintained and controlled respective department.
(a) Document is properly identified and described with a title, date,
author, review and approval authority, revision number, reference
number);
(b) Appropriate format of document is used;
(c) Document is reviewed and approved for suitability and adequacy
prior to issuance
(d) Document is periodically reviewed within stipulated period, and
updated as necessary
Structure of the quality management system is shown below:
LEVEL
1-
MANU
AL
LEVEL 2 - STANDARD
PROCEDURES
LEVEL 3 - METHOD STATEMENT(MS)
LEVEL 4 - FORMS, RECORDS, DRAWING
Level I: The QMS Manual addresses XXXXs quality management of its

activities, products and services. This manual describes the core
elements of the Management System and their interaction. Job
description manual describes roles, responsibility and authority of a
position.
Level 2: Standard procedures is a documented work process that
describes the organizations interfaces between different sections or
departments, including satisfying the ISO 9001:2015 requirements as
well as meeting the needs of the organizations.
Level 3: Method Statement / Inspection testing plan (ITP) / test protocol
provide specific instructions on tasks and specifies clearly the
acceptance criteria (meeting tolerance limits etc).
Level 4: Records and checklists are formats designed for demonstrating
conformance to the quality system, product and process quality.
7.5.2 Control of Documented Information

The company shall control documented information required by the
Quality management system and ISO 9001:2015 Standard to ensure it is
available and suitable for use, where and when it is needed; and it is
adequately protected (e.g. from loss of confidentiality, improper use, or
loss of integrity).
The Quality Management System Documents established to meet ISO
9001:2015 requirements are controlled documents, these includes level
1 to level 4 of documents.
The company shall address the following activities to control the
documented information, as applicable:
(a) Distribution, access, retrieval and use of documented information;
Storage and preservation, including preservation of legibility;
(b) Documented information shall remain legible, readily identifiable and
retrievable.
(c) Quality records are well classified and labelled clearly for easy
retrieval and stored in proper storage areas and/or other medium to
prevent lost and damages.
(d) Control of changes such as:
Identify the current revision status of documents.
Relevant versions of applicable documents are available at points
of use
(e) To prevent the unintended use of obsolete documents
(f) Retention and disposition
(g) The respective personnel shall be responsible to collect, file, store,
maintain and dispose of quality records. Retention period for these
records are specified in the Form & Record Master List. After the
specified retention period, the records shall be disposed unless
otherwise required.
(h) Document controller shall ensure document of external origin
determined by the organization to be necessary for the planning and
operation of the quality management system are identified and
controlled.
(i) Documented information retained as evidence of conformity shall be
protected from unintended alterations.
1 XXXX/SP01 Control of Documented Information
2 XXXX/SP14 Drawing Control
8. OPERATION
8.1 OPERATIONAL PLANNING & CONTROL
The company shall plan, implement and control the processes needed to
meet the requirements for the provision of products, and to implement
the actions determined in Clause 6, by:
(a) Determining the requirements for the products (e/g: service
requirements, In-full and timeliness of delivery)
(b) Establishing criteria for the processes and the acceptance of products
based on applicable requirements (e/g: requirements defined by
customer, government body);
(c) Determining the resources needed to achieve conformity to the
product requirements;
(d) Implementing control of the processes in accordance with the criteria;
(e) Determining, maintaining and retaining documented information to
the extent necessary:
(f) to have confidence that the processes have been carried out as
planned;
(g) to demonstrate the conformity of products to their requirements.
(h) Control planned changes and reviews the consequences of
unintended changes, taking action to mitigate any adverse effects, as
necessary.
(i) Control outsourced processes. The type and extent of control or
influence to be applied to the process(es) shall be defined within the
environmental management system.
XXXX has established implemented and maintained procedures to

identify potential for and respond to incidents and emergency situations,
and for preventing and mitigating the HSE hazards/risks/impacts that
may be associated with them.
Where appropriate for a project, XXXX shall establish, implement and
maintain a procedure for on-going identification for:
(a) Identification of environmental aspects and evaluation of impacts
(activities, products and services that we can control and influence
for planned or new development, new or modified activities, products
and services).
(b) Identification of job safety hazards, risk assessment and determining
control measures to reduce the risks level.
1 XXXX/SP08 Tender Process
2 XXXX/SP09 Project Management & Control
3 Quality Manual
8.2 REQUIREMENTS FOR PRODUCTS AND SERVICES

Project team leader shall make proper arrangements for communication
with Customer relating to products/service information, enquiries and
Customer feedback & complaints through meeting, emails and feedback
form.
Project Manager being the centre point of contact shall maintain
effective communication with the customer regarding:
(a) Information related to products and production (e/g: product
specification, product nonconformity, new crude processing,
production processes, etc)
(b) Enquiries
(c) Customer feedback/ perception towards products and its delivery
(d) Complaints
(e) Contingency action to prevent disruption to the operation and
delivery
Head of Operation is responsible to review the requirements for products
and services required by the customers prior committing to supply the
products and services to the customer. The review is carried out to
assess the capability of the company and project team to meet the
requirements.
Following requirements are reviewed to ensure resources of XXXX are
adequate for the provision of products:
(a) Customer requirements such as service requirements, acceptance
criteria, and expected completion /handover
(b) Requirements not stated by the customer, but necessary for the
specified or intended use, when known
(c) Requirements of the organization (such as those requirements related
to cost control, reputation, safety, protection of environment, etc)
(d) Statutory and regulatory requirements
(e) Requirements of supply which deviate from those previously
expressed
Project team leader is responsible to ensure any deviation from the initial
order is resolved and communicated to the relevant personnel or division
in the company. Head of Operation is responsible to communicate the
confirmation of provision of products and services to the customer.
Changes to requirements for products and services are communicated
by the customer to Head of Operation or Project Team Leader.
Head of Operation is responsible to notify such changes to Project Team
members and/ or relevant interested parties. Work plan shall be revised
accordingly (if necessary). Any deviation to the approved initial plan is
being reviewed and approved by XXXX Management.
8.3 DESIGN AND DEVELOPMENT OF PRODUCTS AND

SERVICES
This requirement is not applicable for XXXX and its Quality
Management System due to its scope of operation that does not involve
any design and development activities.
8.4 CONTROL OF EXTERNALLY PROVIDED, PRODUCTS AND

SERVICES
The company shall ensure that externally provided products and services
conform to requirements in order to assure an effective and efficient
quality management system. Due to the nature of its operation and
product that it supplies, XXXX is committed to apply stringent controls
onto externally provided, products and services. This control is applied
when:
(a) Products and services from external providers are intended for
incorporation into the DTE s products and services;
(b) A process, or part of a process, is provided by an external provider as
a result of a decision by Company Management
The company has determined and apply criteria for the evaluation,
selection, monitoring of performance, and re-evaluation of external
providers, based on their ability to provide products and services in
accordance with our requirements and applicable standards.
When determining the criteria for the evaluation, the company shall take
into consideration policies of the organization and the expectation of the
interested party. Evaluation criteria and the records of evaluation shall
be maintained. Follow-up action arises from this evaluation shall be
recorded.
The company shall continuously control its externally provided products
and services to ensure they do not adversely affect the XXXXs ability
to consistently deliver conforming products to the customers. Therefore,
the company shall:
(a) Ensure that externally provided processes remain within the control of
its quality management system;
(b) Define both the controls that it intends to apply to an external
provider and those it intends to apply to the resulting output. The
control applied shall be as adequate as is necessary to meet
requirements for the products/services supplied.
(c) Take into consideration:
Potential impact of the externally provided processes, products
and services on XXXXs ability to consistently meet customer
and applicable statutory and regulatory requirements;
Effectiveness of the controls applied by the external provider;
Determine the verification, or other activities, necessary to
ensure that the externally provided products and services meet
requirements.
The company shall periodically review the effectiveness of the control
that it applies to the external providers and where deemed necessary,
re-define its control to assure external providers conform to
requirements.
The company shall ensure the adequacy of requirements prior to their
communication to the external provider. Relevant personnel shall clearly
communicate to external providers its requirements for:
(a) Products and services to be provided
(b) Approval of:
products and services;
methods, processes and equipment;
release of products and services;
(c) Competence, including any required qualification of persons and
relevant regulatory requirements
(d) Certification of management system (e/g: ISO 9001, 14001, 18001,
etc)
(e) External providers interactions with the XXXX;
(f) Control and monitoring of the external providers performance to be
applied by the Company;
(g) Verification or validation activities that the company intends to
perform at the external providers premises (if necessary).
Therefore, the personnel shall ensure the adequacy of specified

requirements prior to their communication to the external provider.
1 XXXX/SP10 Procurement Control
2 XXXX/SP11 Control of External Provider
8.5 PRODUCTION PROVISION
8.5.1 CONTROL OF SERVICE PROVISION

XXXX has established, implemented and maintained procedures to
identify, plans and carries out production, operational and service
provision under controlled conditions, including, as applicable:
(a) Availability of contracts information that specifies the
characteristics of the product
(b) The establishing and maintaining documented procedures to
cover situations where their absence could lead to deviations
from the policy and the objectives and targets.
(c) The availability of information that describes the characteristics
of the product and stipulating operating criteria in the
procedures.
(d) The availability of work instructions / method statement, as
necessary.
(e) The use of suitable equipment.
(f) The availability and use of suitable monitoring and measuring
devices.
(g) The implementation of suitable monitoring and measurement.
(h) The implementation of release, delivery and post-delivery
activities.
(i) The method in the activities and materials are control correctly
and minimize the risks/impacts.
(j) Implementation of actions to prevent human error;
3 XXXX/SP14 Drawing Control
4 Method Statement Master List
5 Job Safety Analysis (JSA)
6 Quality Manual
8.5.2 IDENTIFICATION AND TRACEABILITY

The status of material and goods received, in-process materials and
finished goods are identified with relevant labels, tags or stickers.
The operation and purchasing personnel are responsible to confirm
the materials purchased and goods received are correct, which are
traceable to the quality results and date of services provided.
XXXX has established, documented, implemented and maintained a
system for the identification and traceability of products and
materials from receiving, during all stages of operations and
delivery to the customer.
All materials shall be purchased and delivered by supplier with
delivery order or invoice.
When traceability is a statutory or contractual requirement, it
shall be controlled using a unique identification starting from raw
materials to final product and delivered to the customer in
accordance with the relevant procedures.
3 Quality Manual
8.5.3 PROPERTY BELONGS TO CUSTOMER OR EXTERNAL
PROVIDER
The Project team shall exercises care with customer or external
provider property while it is under our control or being used.
Customer or external provider property provided for use or
incorporation into the product or services will be suitably identified,
verified, protected and safeguarded.
Any customer or external provider property that is lost, damaged, or
otherwise found to be unsuitable for use will be recorded and
reported to the customer.
2 XXXX/SP15 Customer Satisfaction
3 Quality Manual
8.5.4 PRESERVATION
The incoming materials and goods are stored at the designated area
to avoid from wet or damaged. There is no material which is
sensitive to the climate and stored directly under sunlight.
There are additional preservation requirements to the goods during
delivery to the customer. Goods are stored in a covered warehouse.
The details about handling, storage, preservation of the raw
materials and finished goods are defined in the relevant procedure .
2 XXXX/SP05 Continual Improvement
3 Quality Manual
8.5.5 POST DELIVERY ACTIVITIES

The post-delivery activities can include actions under warranty
provisions and contractual obligations. XXXX has determined the
extent of post-delivery activities by considering below factors:
(a) statutory and regulatory requirements;
(b) potential undesired consequences associated with its products
and services;
(c) customer specified requirements;
(d) customer feedback.
3 XXXX SP15 Customer Satisfaction
4 Quality Manual
8.5.6 CONTROL OF CHANGES

The project team shall review and control changes for production or
service provision, to the extent necessary to ensure continuing
conformity with requirements.
The company shall retain records describing the results of the
review of changes, the person(s) authorizing the change, and any
necessary actions arising from the review.
3 Quality Manual
8.6 RELEASE OF PRODUCTS

XXXX shall implement planned arrangements which include quality
inspection and monitoring, at appropriate stages throughout provision of
production, to verify that the product requirements have been met.
The release of products and services to the customer shall not proceed
until the planned arrangements have been satisfactorily completed.
The project team shall retain documented information on the release of
products. The documented information shall include:
(a) Testing report/ certificate which provide the evidence that product /
service fulfils acceptance criteria;
(b) Traceability to the person(s) authorizing the release.
Products that meet the criteria are released for delivery and the related
records shall indicate the person authorizing the release of
products. No product can be released for delivery until the necessary
action has been carried out.
Urgent release before completing the test is upon the approval from
customer or Managing Director.
2 Quality Manual
8.7 CONTROL OF NONCONFORMING OUTPUTS

XXXX has established, implemented and maintained procedure to ensure
that activities, product and services, which does not conform to
requirements, is identified and controlled to prevent unintended use or
delivery.
Effective communication shall be in place to enable proper control on
this nonconforming product by relevant party. Project Team shall take
appropriate action based on the nature of the nonconformity and its
effect on the conformity of products.
When nonconforming outputs are detected, following action shall be
taken (wherever applicable):
(a) Applying clear identification
(b) Correction (e/g: rework/ re-blending);
(c) Carry out proper segregation, containment, return or suspension of
provision of products;
(d) Informing the customer and/ or external provider;
(e) Obtaining authorization for acceptance under concession/ waiver
(where applicable)
Conformity to the requirements shall be verified when nonconforming
outputs are corrected.
3 Quality Manual
9. PERFORMANCE EVALUATION
9.1 MONITORING, MEASUREMENT, ANALYSIS AND

EVALUATION
9.1.1 MONITORING AND MEASUREMENT OF PROCESSES,

PRODUCT AND SERVICE
XXXX applies suitable methods for monitoring and, where
applicable, measurement of the QMS processes. These methods
shall demonstrate the ability of the processes to achieve planned
results.
When planned results are not achieved, correction and corrective
actions will be taken, as appropriate, to ensure conformity of the
product.
Incoming, in-process and final inspection or checking are carried out
accordingly based on specifications. Test methods or visual
inspection or check are carry out to the goods that are to be
delivered to the customers.
9.1.2 Customer Satisfaction

Information on customer satisfaction or dissatisfaction is obtained
by the sales. The feedback or information from customers
perception to the XXXX is through calls, reports, complaints or
results of customer Survey.
The frequency of Customer Satisfaction Survey will be carried out at
yearly or project basis. The criteria are defined based on the
product quality delivery status, communication and cost.
The result of survey will be assessed, evaluated and reported during
the management review. Any action taken is documented, and
records shall be maintained at least 3 years to study the trend.
1 XXXX/SP15 Customer Satisfaction
2 Complaint record
3 Customer NCR
9.1.3 Analysis and Evaluation

XXXX shall determine, collect and analysed the information and
data to evaluate the effectiveness of QMS by using appropriate
Chart or any statistical means to provide input for continual
improvement.
This includes data generated as a result of monitoring and
measurement and from any other relevant sources.
This data is analysed to provide information relating to:
(a) Customer satisfaction
(b) Conformance to product requirements.
(c) Characteristics of trends of processes and products including
opportunities for preventive action.
(d) Suppliers performance
(e) Result of evaluation of compliance to legal and other
requirements (if necessary)
9.2 INTERNAL AUDIT

The Quality Management Representative (QMR) shall arrange periodic
internal audit to be conducted to determine whether the quality
management system conforms to the requirements of the ISO 9001:2015
standard and has been effectively implemented and maintained.
The QMR shall plan the audit program taking into consideration the
status and importance of the activities and areas to be audited as well as
the results of previous audits. The audit objectives are to measure the
system conformity against the ISO 9001:2015 standard as well as the
XXXX s procedures shall be performed.
The audit scope shall cover all requirements by the standard and
procedures developed. The internal audit shall be carried out at least
once a year. The selection of auditors shall be the people other than
whom they perform the activity being audited.
Management shall take timely corrective action on any deficiency found
during the audit. Follow-up action shall commence include the
verification of the implementation of corrective action, and the reporting
of verification result.
1 XXXX /SP02 Internal Audit
9.3 MANAGEMENT REVIEW

XXXX shall review the QMS at least once a year and at an interval of not
more than 12 months to determine whether the QMS is continually
managed suitably, adequately and effectively. It also will be used to
assess the opportunities for improvement and changes required in the
quality management system, quality policy and quality objectives.
The Management Review Team (MRT) shall comprise of follows:
(a) Managing Director
(b) QMR
(c) QMS committee
(d) Head of Departments
(e) Document controller
(f) Other key personnel (where appropriate)
The MRT shall ensure necessary information or review input are collected
to allow the team to analyse the current performance or evaluation
related to the following:
(a) status of actions from previous management reviews;
(b) changes in external and internal issues that are relevant to the
Quality Management System including change on legal or process;
(c) Review on objectives and targets including progress of programme;
(d) information on the performance and effectiveness of the Quality
Management System, including trends in:
i. customer satisfaction and feedback from relevant interested
parties;
ii. the extent to which Quality objectives have been met;
iii. process performance and conformity of products and services;
iv. nonconformities and corrective actions;
v. monitoring and measurement results;
vi. audit results;
vii. performance of external providers;
(e) adequacy of resources;
(f) effectiveness of actions taken to address risks and opportunities
(g) Recommendations for improvements
Management Review shall focus on observations, conclusions and

recommendations for necessary action. The possible need for changes to
the QMS shall include;
(a) Policy and the extent to which objectives and targets have been
met.
(b) Results from internal and external audit
(c) Continuity suitability of the QMS in relation to changing conditions
and information or
(d) Concern amongst relevant interested parties.
The Document controller shall be responsible for maintaining records of

Management Review. Before each meeting, the QMR shall prepare an
agenda and related information and circulate to all members before the
meeting to ensure each person are ready if they need to present any
data or information.
The MRT shall address the possible need for changes, decisions for
improvement and actions related to:
(a) Evaluating opportunities for improvement of the effectiveness of the
IMS and its processes.
(b) Determine suitable strategies for achievement of services related to
customer requirements and compliance to updated legal
requirements.
(c) Resource needs.
(d) Monitoring achievement of the services and compliance.
The review shall be recorded and kept for at least 3 years. Any plan
changes shall be managed according to procedure Management of
Change (MoC).
1 XXXX /SP03 Management Review
10. IMPROVEMENT
10.1 OPPORTUNITY FOR IMPROVEMENT
XXXX shall determine and select opportunities for improvement and
implement any necessary actions to meet customer requirements and
enhance customer satisfaction. These shall include:
(a) Improving products quality or delivery to meet requirements as well
as to address future needs and expectations;
(b) Correcting, preventing or reducing undesired effects;
(c) Improving the performance and effectiveness of the Quality
management system
10.2 NONCONFORMITY AND CORRECTIVE ACTION
XXXX shall take action to eliminate the cause of non-conformities in
order to prevent recurrence. It shall be appropriate to the effects of the
non-conformities encountered.
The procedure defines the requirements for:
(a) Reviewing non-conformities (including client complaints).
(b) Determining the causes of non-conformities.
(c) Evaluating the need for action to ensure that non-conformities do not
reoccur.
(d) Determining and implementing action needed.
(e) Records results of action taken.
(f) Reviewing corrective action taken.
10.3 CONTINUAL IMPROVEMENT

The following areas are used to improve the effectiveness of QMS
through monitoring and measurement data and review their
achievements as stated below. The areas are;-
(a) Policy
(b) QMS objectives,
(c) Internal and external audit results
(d) Analysis of data
(e) Corrective action, and Preventive action,
(f) Incidents statistics,
(g) Employees suggestion,
(h) Internal and external feedback, and
(i) Management review
11. APPENDICES LIST
APPENDIX 1 - Organization Chart
APPENDIX II - Mission & Vision
APPENDIX III - Quality Policy
APPENDIX IV - Quality Objectives
APPENDIX V - QMS Processes Interaction
APPENDIX 1 - Organization Chart

APPENDIX II - Mission & Vision
Vision
The companys long term vision is to be recognized as a

worldwide complete systems and solution provider in
Petrochemical, Oil & Gas, Power Plant Construction,
Maintenance and Hook Up commissioning and marine works.
XXXX will assist global customers all the way from the design
stage through product and customer support up to providing
global service network. Whatever your project, whenever and
wherever you are planning it; we can provide the energy to
make it work and service provider for Oil & Gas, petrochemical,
power plant construction and marine works.
Misson
To be the best source of total provider for xxxx works.

To provide excellent in working environment for all
employees.
To earn business and loyalty from both our dealers and
customers.
COMPANY CORE VALUE : -

To maintain Healthy, Safety and Environment Standard
Requirement.
High Quality of work
Team Work and Production
Challenge
Customer Satisfaction
Risk Assessment and Management inputs
Continuous Improvement.
APPENDIX III - Quality Policy
XXXX Xxxx Sdn Bhd recognizes Quality as an essential element that

provides the Company with its continued success within the
International xxxx industry.
Consequently, it is XXXX Xxxx Sdn Bhd policy to provide our Clients

with products and services which fully meet their specified
requirements and expectations and comply with relevant regulations,
codes and standards.
This policy implement in all areas of operations by:

Maintaining a Quality Management System meet the requirements
of ISO 9001.
Continually improving the effectiveness of our Quality
Management System.
Ensuring a clear understanding of our Clients requirements.
Responding to clients needs and expectations.
Enabling all our employees to meet quality requirements and
striving to achieve good work first time, every time and on time.
The Management of XXXX Xxxx Sdn Bhd is committed to active

participation in the implementation and regular review of the Quality
Management System and the establishment of a corporate climate,
which encourage excellence through continuous improvement.
Approved by
.
Managing Director
XXXX XXXX SDN BHD
DATE: 1st December 2016
APPENDIX IV - Quality Objectives
Top Management of XXXX XXXX SDN BHD has established Quality

Objectives at relevant functions, levels and processes within the
organization.
The objectives are consistent with the Quality policy including our
commitment to enhance customer satisfaction, continual
improvement and comply with applicable requirements.
Our Quality Objectives are:

To attain more than 80% customer satisfaction
To ensure nonconformity report issued by client is not more
than five (5) per project
To ensure TIMELY COMPLETION for every project
To ensure ZERO INCIDENT OR ACCIDENT at project site
To ensure at least 80% training plan completion
To ensure discrepancy between actual project cost and
budget is not more than 5%
Consistent with this policy, specific quality objectives are established

at relevant functions and all levels within XXXX organization. By
mutual encouragement, commitment and cooperation through
teamwork, all XXXX employees will perform their task diligently in
contribution to the achievement of our quality objectives.
These objectives will be regularly measured and reflected to ensure

our strategic objective to maintain in high quality standard.
Approved by

Managing Director
XXXX XXXX SDN BHD
DATE: 1st December 2016
APPENDIX V - QMS Processes Interaction

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Quality Management System

Quality Management System

MASTER CONTROLLED COPY

Title: QMS Manual

1.1 COMPANY BACKGROUND

1.3 QMS MANUAL OVERVIEW

5. Improvement Is a permanent objective of XXXX Xxxx Sdn Bhd

Company : XXXX Xxxx Sdn Bhd, ()

4.2 UNDERSTANDING THE NEEDS AND EXPECTATIONS OF

N Interested Needs and Expectation Monitoring by

4.3 SCOPE OF THE QUALITY MANAGEMENT SYSTEM

4.4 QUALITY MANAGEMENTSYSTEM AND ITS PROCESSESS

5.1 LEADERSHIP AND COMMITMENT

5.1.2 CUSTOMER FOCUS

5.3 ORGANIZATION ROLES, RESPONSIBILTY AND

Ensuring that the quality management system Quality Management

innovation, and especially for reporting to top

Ensuring the promotion of customer focus throughout Top Management

6.2 QUALITY OBJECTIVES AND ITS PLANNING

6.3 PLANNING OF CHANGE

7.1.4 WORK ENVIRONMENT

We endeavours to provide safe and healthy working environment to its

7.1.5 MEASURING AND MONITORING EQUIPMENT

7.1.6 ORGANIZATIONAL KNOWLEDGE

The employee performance and competency which include job

Awareness and understanding being promoted through several

The potential consequences of deviation from processes is shared via

The company ensures communication processes enable persons doing

External communication includes (but not limited to):

7.5 DOCUMENTED INFORMATION

7.5.1 Creating and Updating

Structure of the quality management system is shown below:

LEVEL 3 - METHOD STATEMENT(MS)

LEVEL 4 - FORMS, RECORDS, DRAWING

Level I: The QMS Manual addresses XXXXs quality management of its

7.5.2 Control of Documented Information

XXXX has established implemented and maintained procedures to

8.2 REQUIREMENTS FOR PRODUCTS AND SERVICES

8.3 DESIGN AND DEVELOPMENT OF PRODUCTS AND

8.4 CONTROL OF EXTERNALLY PROVIDED, PRODUCTS AND

Therefore, the personnel shall ensure the adequacy of specified

8.5 PRODUCTION PROVISION

8.5.1 CONTROL OF SERVICE PROVISION

8.5.2 IDENTIFICATION AND TRACEABILITY

8.5.5 POST DELIVERY ACTIVITIES

8.5.6 CONTROL OF CHANGES

8.6 RELEASE OF PRODUCTS

8.7 CONTROL OF NONCONFORMING OUTPUTS

9.1 MONITORING, MEASUREMENT, ANALYSIS AND

9.1.1 MONITORING AND MEASUREMENT OF PROCESSES,

9.1.2 Customer Satisfaction

9.1.3 Analysis and Evaluation

9.2 INTERNAL AUDIT

9.3 MANAGEMENT REVIEW

Management Review shall focus on observations, conclusions and

The Document controller shall be responsible for maintaining records of

10.3 CONTINUAL IMPROVEMENT

APPENDIX 1 - Organization Chart

The companys long term vision is to be recognized as a

To be the best source of total provider for xxxx works.

COMPANY CORE VALUE : -

APPENDIX III - Quality Policy

XXXX Xxxx Sdn Bhd recognizes Quality as an essential element that