ATM &Internet Banking Questionnaire

This survey is designed to understand Internet & ATM user’s perspectives on

Internet banking, their experience with Internet banking, and their expectations
on Internet banking services. Only summary measures and conclusions from
this survey will be reported. Your participation in this survey is greatly
appreciated.

1. Age group of ATM users.

A. 15 to 35

B. 35 to 50

C. 50 to 60

D. Above 60

2. Gender of ATM user.

A. Male B. Female

3. Which area they belong?

A. Rural B. Urban

4. Occupation of ATM user.

A. Home maker B. Service

C. Self employed D. Student

5. Do you prefer using an ATM to branch banking?

A. Yes B. No

6. How often do you use an ATM?

A. Several times in a week

B. Once in a week
C. Twice a month
7. Which of the following services you have used / planning to use in ATM?

A. Mobile prepaid recharge.

B. Internet packs
C. None
D. Other
8. Do you find it necessary for a guard to be present at the ATM ?
A. Yes B. No

9. Are you aware that the fees charged while using an ATM not owned by
your bank have been reduced / waived?
A. Yes B. No

10. What are the problems you have encounted while using an ATM?

A. Wait in long queues

B. Inserting card incorrectly
C. Limit on daily withdrawal
D. None of them

11.Other ATM problem.

A. ATM working too slowly

B. Incorrect amount of cash dispensed
C. ATM not able to print slips when demanded
D. None of the above

12.State your opinion about the services of ATM.

Ans: ..........................................................................................................

..................................................................................................................

13.How many hours per week do you use your computer for personal
reasons?
Less than 1
1 to 5 hours
5 to 10 hours
10 to 20 hours
over 20 hours
14.Have you performed any of the following activities on-line? (Please
check all that apply)
Tax filing
Purchased/sold financial product (e.g., stock, bonds)
Neither of these
15.How frequently do you use telephone banking services per month (for
example, balance inquiry, fund transfer between accounts)?
Less than 1
1 to 3 times
3 to 8 times
8 to 12 times
over 12 times

16.How frequently do you visit your bank branch per month?

Less than 1
1 to 3 times
3 to 8 times
8 to 12 times
over 12 times
17.How frequently do you use an Automated Teller Machine (ATM) per
month?
Less than 1
1 to 3 times
3 to 8 times
8 to 12 times
over 12 time

18.What is the main reason that you typically visit your bank branch (please
choose the single most important reason)?
to make a deposit
to get advice for investment options
to inquire about a balance
to withdraw cash
other

19.Have you purchased any product through Internet banking?

 Yes
No

20.Approximately how many times have you purchased any product through
the Internet in the last 12 months?
Less than 1
1 to 3 times
3 to 8 times
8 to 12 times
over 12 times

21.In the past five years, other than for geographical relocation, how many
times have you switched to a different bank?
Never
1 to 3 times
3 to 8 times
over 8 times

22.Have you used (or are currently using) any off-the-shelf personal finance
management software programs (such as Quicken, MS Money, or Meca
software)?
Yes
No

23.If you answered Yes to the previous question, how long have you been a
regular user of such software?
Less than 1 month
1 to 6 months
6 to 12 months
More than 1 year
Not applicable (check here if you answered "No" above)

24.What banking services do you use which your Internet bank offers?
(Please check all you are currently using)
 Seeking product and rate information
Calculate loan payment information
Download loan applications
Download personal bank transaction activity
Check balances on-line
Apply for consumer loans or credit cards online
Inter-account transfers
On-line bill payments
Others
Not Applicable

25.What was the single most important reason that you chose this particular
bank as your Internet bank? (please choose one)

I have a traditional bank account with the same bank

The brand name of the bank
The excellent service offered by this bank
Others
Not Applicable

26.In addition to your Internet bank account, do you also have a traditional
bank account?

Yes
No
Not applicable