Statistical KPIs Document

1 Scope
This document outlines Key Performance Indicator Definitions (KPIs) which will be
monitored and reported by Emirates Integrated Telecommunications Company (du)
2 Objective
To provide sufficient coverage, capacity and high quality service to all users of the du
network in the UAE by achieving VGC threshold KPI values at cell/cluster/Node/country
level.
The KPI values are to establish the criteria in order to guarantee the "high quality of
service". Accurate and consistent KPIs provide valuable information about a networks
performance. This information is vital to a company in order to assess the effectiveness of
its business. The averaging technique described in this document is recommended in
order to achieve the most comparable results across environments where data may be
collected under quite disparate systems and conditions.
KPIs reported by du will be reviewed by Vodafones partner markets team as part of the
support services. The support services, as specified in the schedule that is part of the
Cooperation Agreement (also referred to as Standard Level Support or Tier-2 Support).
3 STATISTICAL KPIs
Measurement methodology of KPIs is described below.
3.1 Measurement Period

For the purposes of benchmarking it is proposed that only one measuring period shall be
used. This reduces the possibility of erroneously comparing KPIs which are different
simply due to the calculation method being different. The proposed measuring periods for
long term benchmarking is Monthly Average All Days-BH (MAAD-BH)
3.1.1 Monthly Average All Days-BH (MAAD-BH)

When using this measuring period it is important to aggregate the data in the same way
otherwise very different results will be obtained and comparisons of benchmarking results
becomes impossible. The proposed method of aggregation is to create average all days
data across the month for the raw entity (e.g. cell) based performance data as reported
from OSS. This monthly average working day entity data is then summed for each
reported entity to produce the network monthly average all days data. Average day data
for network elements such as BSCs and Cells is available for drill down analysis. This can
then enable fast and efficient investigation of abnormal or unexpected trends in the
network KPIs through drill down to the particular network element that caused the
deviation. Whilst the monthly average all days averaging technique has been described
above it is considered best clarified through an example KPI below.
3.1.2 Math for MAAD-BH

In order to calculate KPIs for the average all days network busy hour as suggested
in the KPIs it is necessary to find out what hour this actually is. This is performed
by using the traffic counters in monthly average all days format and taking the hour
with the maximum total traffic where this maximum total network traffic is defined
as:
-1-
Numerical Example:
Time/Day 1st 2nd 15th 30th 31st Average
Day
00:00 1595.31 1898.61 2167.72 2191.23 1982.25 1967.02
01:00 808.68 898.20 842.38 1024.04 977.80 910.22
02:00 447.41 517.09 496.84 605.74 634.13 540.24
03:00 311.02 342.92 375.28 410.45 400.52 368.04
04:00 259.23 319.15 301.80 344.34 299.42 304.79
05:00 391.14 400.58 410.16 444.89 381.72 405.70
06:00 1150.97 1222.54 1263.54 1311.28 1148.97 1219.46
07:00 4575.46 5467.15 5812.94 5665.01 5006.80 5305.47
08:00 14805.08 16225.96 17856.20 17985.40 14877.49 16350.03
09:00 24806.01 28045.10 27007.87 28085.85 23808.46 26350.66
10:00 25925.93 28344.98 29267.05 29170.26 24488.84 27439.41
11:00 25839.43 28134.73 29129.67 28954.32 24915.69 27394.77
12:00 25781.71 27388.52 28578.12 28501.78 20452.52 26140.53
13:00 24958.00 26730.37 26493.51 26238.78 24103.46 25704.83
14:00 26663.01 27871.01 29664.18 28493.30 26540.47 27846.39
15:00 28468.53 31138.35 31925.14 31896.84 27522.91 30190.36
16:00 30158.06 33389.00 32884.14 32814.38 29516.13 31752.34
17:00 26914.08 30030.06 30664.65 29328.43 25656.74 28518.79
18:00 21636.33 23922.32 24813.75 24399.11 19504.41 22855.18
19:00 15579.07 16462.16 17952.16 16310.84 14374.09 16135.67
20:00 11977.97 13539.45 13546.12 12711.39 10237.47 12402.48
21:00 10321.26 10677.78 10480.07 8763.83 7075.55 9463.70
22:00 7352.66 7762.64 7442.66 6093.56 4782.93 6686.89
23:00 4040.27 4288.60 4235.25 3814.91 3160.15 3907.84
Total 334766.63 365017.28 373611.23 365559.97 311848.91 350160.80
Table 1: Example of traffic data. Monthly average day busy hour will be used as busy hour for all KPIs.
19 of 2Page
An example calculation is given below as indicator calculation;
Monthly Call Setup Congestion CSC [%]

hour = 23
day = 30
TCH
day =1
_ congested _ assignment _ attempts
CSC [% ] =
hour = 0
hour = 23
day = 30
All _ TCH
day =1
_ assignment _ attempts
hour = 0
Monthly CSC [%] for MAAD busy hour

day = x
TCH _ congested _ assignment _ attempts hour = monthly _ cell _ busy _ hour

CSC[% ] = day =1
day = x
All _ TCH _ assignment _ attempts hour = monthly _ cell _ busy _ hour

day =1
19 of 3Page
3.2 Network Statistical 2G KPIs and Required Thresholds
Type KPI No KPIs

Availability 2G-KPI-1 Network Availability
Accessibility 2G-KPI-2 Call Setup Success Rate - BH (%)

Voice
CRITICAL KPIs
2G
Retainability 2G-KPI-3 Dropped Call Rate - BH (%)

Availability 2G-KPI-4 GPRS bearer Availability [%]
Accessibility 2G-KPI-5 Cells with PS Assignment Failure Rate [%] > 2%
2.5 G
Data
Average LLC throughput per cell DL GPRS/EDGE

Integrity 2G-KPI-6 (kbps)
Accessibility 2G-KPI-7 SDCCH congestion BH

Accessibility 2G-KPI-8 SDCCH drop rate BH
Accessibility 2G-KPI-9 TCH congestion BH
Accessibility 2G-KPI-10 SDCCH Access Success Rate -BH [%]
Voice
Retainability 2G-KPI-11 CCSR (Call Completion Success Rate) -BH (%)

2G
Retainability 2G-KPI-12 HOS Rate (Handover Success Rate) -BH (%)

Accessibility 2G-KPI-13 Percentage of cells with > 1.2 TBF per PDCH DL
Major
2.5 G
Accessibility 2G-KPI-14 Percentage of cells with > 1.2 TBF per PDCH UL
Data
Accessibility 2G-KPI-15 Retransmission Data ratio DL / UL [%]

Table2: 2G KPIs Threshold
-4-
3.2.1 2G Statistical 2G-KPI Definitions
3.2.1.1 2G 2G-KPIs (Voice)

Network Availability [%]
2G-KPI-1 Network Availability[%]
Definition The time that the Vodafone Network, or relevant part of
it, is available for use by Vodafone. It can be caculated
by considering the proportion of the total number of
installed 2G radio cells that were unable to carry traffic
throughout the month, multiplied by the proportion of
each month for which each cell was unavailable..
Planned outages shall be excluded.
Method of calculation Weekly aggregation
2G-KPI threshold values (Country-Cluster) See table2
Source of information BSS counters
Reporting Period Weekly
Abstract Formula
(Actual Uptime + Planned Downtime)
Availability % = *100
Total Time Period
CSSR ( Call Setup Success Rate) BH [%]

2G-KPI-2 CSSR ( Call Setup Success Rate) BH [%]
Definition The ratio of successfull MOC/MTC traffic channel
assignments
Method of calculation MAAD-BH
2G-KPI threshold values (Country-Cluster-Cell) See table 2
Abstract Formula:
Calls setup successfully(assignment completed on TCH) + calls handed over due to directed retry feature *
Requests for TCH service
* These are call setups that started on this cell and completed successfully in a neighbour cell because of the
directed retry feature when this cell was congested.
-5-
Dropped call rate BH [%]
2G-KPI-3 Dropped call rate BH [%]
Definition The sum of BH dropped calls divided by the total
established calls at busy hour.
Abstract Formula
RF loss on an TCH + Handovers with lost mobile
(Calls that set up in the cell + Calls that are handed over into the cell)
SDCCH Congestion BH [%]

2G-KPI-7 SDCCH Congestion BH [%]
Definition Number of allocation attempt failures due to SDCCH
congestion divided by the number of allocation attempts
on SDDCH
Abstract Formula
Blocked requests for SDCCH
SDCCH Allocation Requests
SDCCH Drop Rate BH [%]

2G-KPI-8 SDCCH Drop Rate BH [%]
Definition The total number of dropped SDCCH channels in a cell
divided by the total number of Successful MS channel
establishments on SDCCH.
Abstract Formula
RF losses on an SDCCH for mobiles which do appear on the SDCCH
(Allocated SDCCHs - Mobiles failing to appear on SDCCH)
-6-
TCH congestion BH
2G-KPI-9 TCH Congestion BH [%]

Definition TCH congestion rate pprovides the percentage of all
requests/attempts for TCH resources (originations and
hand ins) which fail due to no available TCH resources
(congestion reasons).
Abstract Formula
A= call originations { call establishment + directed retries} + hands in { inter-cell/intra cell hand in + inter-BSS
hand in }
TCH_CONGESTION_RATE= Unsuccessful TCH allocations {A }

successful TCH allocations { A} + Unsuccessful TCH allocations {A}
SDCCH Access Success Rate BH [%]

2G-KPI-10 SDCCH ACCESS Success Rate BH [%]
Definition The proportion of SDCCH activation which is followed by
successful MS access.

Abstract Formula:
The number of channel requests successfully assigned on SDCCH
The number of successful RACHs, disregarding phantom RACHs and channel requests blocked due to congestion.
-7-
CCSR ( Call Completion Success Rate) BH [%]
2G-KPI-11 CCSR ( Call Completion Success Rate) BH [%]
Definition Successfully completed (released) calls. It shows the
percentage of calls that are completed intentionally by
caller parties.
Abstract Formula
(Total TCH Assignments - TCH drops - Total BSS Call Setup Congestion - other total BSS Call Setup failures excluding congestion )
Total bss call assignment requests from MSC
Handover Success Rate BH [%]

2G-KPI-12 Handover Success Rate BH [%]
Definition Successfully completed HO attempts(inter BSC and
intra BSC)
Abstract Formula
(Successful handovers)
=
(Handover Attempts)
100 * (HANDOVER_COMPLETE )
(HO commands to MS )
On cell level busy hour (BH).
-8-
3.2.1.2 DATA 2G-KPIs (2.5G)
GPRS bearer Availability [%]
2G-KPI-4 GPRS bearer Availability [%]
Definition The proportion of time that the GPRS bearer service is
available.
Abstract Formula
GPRS Availability ( n, t ) = [1 Network _ Availabilty (t , m)] * [Packet _ Core _ Availability (t , n)]%
where;
m Network Element(Cell)
n Network Level
t Measurement Period in minutes
Any faults that would have no detectable customer impact may be excluded
Packet Core Availability will be provided by VGC
Cells with PS Assignment Failure Ratio [%]> 2%

2G-KPI-5 Cells with PS Assignment Failure Ratio [%]> 2%
Definition The proportion of cells enabled for GPRS data services
that excess of 2% PS assignment failure ratio during the
measurement period
Abstract Formula
Packet_Assignment_Reject
= 100 AD
Packet_Channel_Req
AD
Finally the number of cells exceeding the threshold of 2% will be introduced in the following algorithm
to report the 2G-KPI
No of Cells with PS_Assignmen t_Failure_ Ratio > 2%
= 100%
Total number of Cells
-9-
Average LLC throughput per cell DL/UL (kbps)
2G-KPI-6 Average LLC throughput per cell DL/UL (kbps)
Definition Average LLC throughput for all active
Packet Flow Contexts during the
measurement period in DL for
GPRS/EDGE
Abstract Formula
LLC_PDU_octets
= AD
PFC_Active_time
AD
(Vol _ DL / UL)i * ( LLC _ Throughput )i

Average LLC throughput per cell DL/UL (kbps) =
i = 0..23
(Vol _ DL / UL)i
i = 0..23
( LLC _ Throughput _ weighted _ by _ Vol _ DL / UL)i

= i = 0..23
(Vol _ DL / UL)i
i = 0..23
-10-
Percentage of cells with > 1.2 TBF per PDCH DL
2G-KPI-13 Percentage of cells with >1. 2 TBF per PDCH DL
that excess of 1.2 TBF per PDCH (DL) during the
measurement period.
Abstract Formula
TBF
DL TBF per PDCH type = PDCH
PDCH type
Remark(s):
PDCH_type:
- GPRS: CS1 / CS2 / CS3 / CS4
Afterwards the number of cells exceeding the threshold of 1.2 will be introduced in the following
algorithm to report the 2G-KPI
No of Cells with TBF_per_PDCH (DL) > 1.2
= * 100%
Remark: total number of cells enabled for GPRS traffic
-11-
Percentage of cells with > 1.2 TBF per PDCH UL
2G-KPI-14 Percentage of cells with > 1.2 TBF per PDCH UL
that excess of 1.2 TBF per PDCH (UL) during the
measurement period.
Abstract Formula
TBF
UL TBF per PDCH type = PDCH
PDCH type
Remark(s):
PDCH_type:
- GPRS: CS1 / CS2 / CS3 / CS4
Afterwards the number of cells exceeding the threshold of 1.2 will be introduced in the following
algorithm to report the 2G-KPI
No of Cells with TBF_per_PDCH (UL) > 1.2

= * 100%
Remark: total number of cells enabled for GPRS traffic
-12-
Retransmission Data ratio DL / UL [%]
2G-KPI-15 Retransmission Data ratio DL / UL [%]
Definition Percentage of retransmissions (either RLC blocks or
bits) related to total number of RLC blocks / bits
transmitted (they can be incremented several times for a
single RLC block / bit) in UL or DL.
Abstract Formula
No_of _ Re tx _ Blocks(or _ Bits )(UL)

Re transmissi on Data Ratio UL = AD
100
No _ of _ Blocks(or _ Bits) _ Uplink _(Tx + Re Tx)
AD
No _ of _ Re tx _ Blocks(or _ Bits)( DL)

Re transmissi on Data Ratio DL = AD
100
No _ of _ Blocks(or _ Bits) _ Downlink _(Tx + Re Tx)
AD
Remark(s): Number of RLC Blocks / bits Retransmitted in both links per total number of Blocks / bits
Transmitted.
Substitute Retransmitted Blocks / bits UL or DL
-13-
3.3 Network Statistical 3G-KPIs and Required Thresholds
Type 3G-KPI No 3G-KPIs

Availability 3G-KPI-1 Network Availability
Accessibility 3G-KPI-2 RRC setup success rate - BH (%)

RAB setup success rate (Voice, CS64, PS64,
CRITICAL 3G-KPIs
Accessibility 3G-KPI-3 PS128 and PS384) - BH (%)

R99
End to End service setup success rate (Voice,

Accessibility 3G-KPI-4 CS64, PS64, PS128 and PS384) - BH (%)
Retainability 3G-KPI-5 RAB dropped cal rate - BH (%)

Integrity 3G-KPI-6 Channel Switching Success Rate - BH (%)
HSDPA
Availability 3G-KPI-6 HSDPA bearer Availability [%]

Accessibility 3G-KPI-8 HSDPA RAB setup success rate- BH (%)
Integrity 3G-KPI-9 HSDPA drop rate- BH (%)
Major 3G-
Accessibility 3G-KPI-10 RRC drop rate - BH

KPIs
R99
Retainability 3G-KPI-11 Intra Frequency Handover Success Rate -BH (%)

Retainability 3G-KPI-12 IRAT Handover Success Rate -BH (%)
Table3: 3G KPIs Threshods
19/14
3.3.1 - 3G Statistical KPI Definitions
UMTS Radio Network Unavailability
3G-KPI-1 UMTS Radio Network Unavailability [%]
Definition The proportion of the total number of installed UMTS
radio cells that were unable to carry traffic throughout
the month, multiplied by the proportion of each month
for which each cell was unavailable.
Method of calculation Weekly (network level)
KPI threshold values (Country-Cluster) See table 3
Source of information RAN Network counters
Abstract Formula
Availability % = *100
Total Time Period
RRC setup success rate [%]

3G-KPI-2 RRC setup success rate [%]
Definition The percentage of successfully established RRC
connections to the total number of RRC attempts.
Abstract Formula
Total RRC setup success

RRC Setup Success rate % = *100
Total RRC setup attempts
RAB setup success rate (Voice, CS64, PS64, PS128 and PS384) - BH (%)
3G-KPI-3 RAB setup success rate (Voice, CS64, PS64,
PS128 and PS384) - BH (%)
Definition The percentage of successfully established RAB to the
total number of RAB establish attempts.
Method of calculation MAAD-BH. KPI should be calculated separately for
different service
Abstract Formula
Total RAB setup success
RAB Setup Success rate % = *100
Total RAB setup attempts
-15-
End to End service setup success rate (Voice, CS64, PS64, PS128 and PS384) - BH (%)
3G-KPI-4 End to End service setup success rate (Voice,
CS64, PS64, PS128 and PS384) - BH (%)
Definition The percentage of successfully established RAB to the
total number of RRC established other than signaling only
RRCs.
different service
Abstract Formula
Total successfully established RABs
End to End RAB Setup Success rate % = *100
Total RRC attempts - Signaling only RRC attempt
R RAB drop rate - BH (%) RB drop rate - BH (%)op rate - BH (%)

3G-KPI-5 RAB drop rate - BH (%)
Definition The sum of BH abnormally released RABs divided by
the total number of established RABs.
different service
Abstract Formula
Total Abnormal RAB release
RAB drop rate % = * 100
Total Established RABs
Channel Switching Success Rate - BH (%)R

3G-KPI-6 Channel Switching Success Rate - BH (%)
Definition Percentage of successfully upgraded RABs to the total
number of RAB upgrade attempts
Channel _ Upgrade _ Success
Channel _ Switching _ Success _ Rate =
Channel _ Upgrade _ Attempt
-16-
HSDPA bearer Availability [%]HS
3G-KPI-7 HSDPA bearer Availability [%]
Definition The proportion of the total number of installed HSDPA
radio cells that were unable to carry traffic throughout
the month, multiplied by the proportion of each month
for which each cell was unavailable.
Abstract Formula
HSDPA Availability % = * 100
Total Time Period
HSDPA RAB setup success rate- BH (%)

3G-KPI-8 HSDPA RAB setup success rate- BH (%)
Definition The percentage of successfully established HSDPA
RAB to the total number of HSDPA RAB establish
attempt
Abstract Formula
Total HSDPA RAB setup success
RAB Setup Success rate % = * 100
Total HSDPA RAB setup attempts
HSDPA drop rate - BH (%)H (%)

3G-KPI-9 HSDPA drop rate - BH (%)
Definition The sum of BH abnormally released HSDPA RABs
divided by the total number of established HSDPA
RABs.
Abstract Formula
Total Abnormal HSDPA RAB release
RAB drop rate % = * 100
Total Established HSDPA RABs
-17-
RRC drop rate - BH (%)
3G-KPI-10 RRC drop rate - BH
Definition The sum of BH abnormally released RRCs divided by
the total number of established RRCs.
Abstract Formula
Total Abnormal RRC release
RRC drop rate % = * 100
Total RRC successfuly setup
Intra Frequency Handover Success Rate -BH (%)%)

3G-KPI-11 Intra Frequency Handover Success Rate -BH
(%)
Definition The percentage of successfully performed 3G-3G intra-
frequency handover to the total number of 3G-3G intra-
frequency handover attempts
Abstract Formula
Successful intra - frequency HO attempts
Intra Frequency HO Success rate % = * 100
Total intra - frequency HO attempts
IRAT Handover Success Rate -BH (%) Success Rate -BH (%)
3G-KPI-12 IRAT Handover Success Rate -BH (%)
Definition The percentage of successfully performed 3G-2G
handover to the total number of 3G-2G handover
attempts
Abstract Formula
Successful IRAT HO attempts
IRAT HO Success rate % = * 100
Total IRAT HO attempts
-18-
3.4 Node Level KPIs and Required Thresholds
KPI
Type KPI Definition
KPI No Threshold
Percentage of time the BSC/RNC was available

BSC/RNC availability Node-KPI-1 >99.99%
and handling traffic
BSC/RNC
main/distributed The processor load of the main and distributed
Node-KPI-2 <60%
processor load at processors that handle traffic in the node
peak hour
Paging Success rate
Total number of successful pages devided by tal
in the area covered Node-KPI-3
number of pages attempt
>95%
by the BSC/RNC
Location Update Total number of successful location update
Success rate in the attempts (attach,detach,periodic and normal)
Node-KPI-4 >98%
area covered by the devided by total number of location update
BSC/RNC attempts
Total number of seized TRC devices per pool
(AMR-FR, AMR-HR, EFR, FR and HR) devided by
TRC pool utilization Node-KPI-5
the total number of available TRC devices in the
<70%
busy hour
PCU processor load Node-KPI-6 Processor load of the PCU in thebbusy hour <60%
Total number of seized PCU devices devided by

PCU Capacity
Node-KPI-7 the total number of available devices in the busy <70%
Utilization hour
-19-

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1 Scope

3.1 Measurement Period

3.1.1 Monthly Average All Days-BH (MAAD-BH)

3.1.2 Math for MAAD-BH

Monthly Call Setup Congestion CSC [%]

Monthly CSC [%] for MAAD busy hour

TCH _ congested _ assignment _ attempts hour = monthly _ cell _ busy _ hour

All _ TCH _ assignment _ attempts hour = monthly _ cell _ busy _ hour

Type KPI No KPIs

Accessibility 2G-KPI-2 Call Setup Success Rate - BH (%)

Retainability 2G-KPI-3 Dropped Call Rate - BH (%)

Average LLC throughput per cell DL GPRS/EDGE

Accessibility 2G-KPI-7 SDCCH congestion BH

Retainability 2G-KPI-11 CCSR (Call Completion Success Rate) -BH (%)

Retainability 2G-KPI-12 HOS Rate (Handover Success Rate) -BH (%)

Accessibility 2G-KPI-15 Retransmission Data ratio DL / UL [%]

3.2.1.1 2G 2G-KPIs (Voice)

CSSR ( Call Setup Success Rate) BH [%]

SDCCH Congestion BH [%]

SDCCH Drop Rate BH [%]

2G-KPI-9 TCH Congestion BH [%]

TCH_CONGESTION_RATE= Unsuccessful TCH allocations {A }

SDCCH Access Success Rate BH [%]

Method of calculation MAAD-BH

Handover Success Rate BH [%]

Cells with PS Assignment Failure Ratio [%]> 2%

(Vol _ DL / UL)i * ( LLC _ Throughput )i

( LLC _ Throughput _ weighted _ by _ Vol _ DL / UL)i

No of Cells with TBF_per_PDCH (UL) > 1.2

No_of _ Re tx _ Blocks(or _ Bits )(UL)

No _ of _ Re tx _ Blocks(or _ Bits)( DL)

Type 3G-KPI No 3G-KPIs

Accessibility 3G-KPI-2 RRC setup success rate - BH (%)

Accessibility 3G-KPI-3 PS128 and PS384) - BH (%)

End to End service setup success rate (Voice,

Retainability 3G-KPI-5 RAB dropped cal rate - BH (%)

Availability 3G-KPI-6 HSDPA bearer Availability [%]

Accessibility 3G-KPI-10 RRC drop rate - BH

Retainability 3G-KPI-11 Intra Frequency Handover Success Rate -BH (%)

Table3: 3G KPIs Threshods

RRC setup success rate [%]

Total RRC setup success

R RAB drop rate - BH (%) RB drop rate - BH (%)op rate - BH (%)

Channel Switching Success Rate - BH (%)R

HSDPA RAB setup success rate- BH (%)

HSDPA drop rate - BH (%)H (%)

Intra Frequency Handover Success Rate -BH (%)%)

Percentage of time the BSC/RNC was available

Total number of seized PCU devices devided by

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