cover_IKT_16.pdf 1 09.02.

2016 11:58:55

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Editors: Leonid Gokhberg, Yekaterina Zanozina, Yaroslav Kuzminov, and Konstantin Laykam
Authors: Gulnara Abdrakhmanova, Leonid Gokhberg, Marina Kevesh, Galina Kovaleva, Maxim Kotsemir, Irina Kuznetsova, Inna Lola, Georgy Ostapkovich,
Valentina Polyakova, Zinaida Ryzhikova, Svetlana Fridlyanova, and Konstantin Fursov
With the contributions by Nikita Kozodoy
Information Society Indicators in the Russian Federation: 2016 : Data Book / G. Abdrakhmanova, L. Gokhberg, M. Kevesh et al.; National Research University
Higher School of Economics. Moscow: HSE, 2016.
The publication was prepared within the framework of the Basic Research Programme at the National Research University Higher School of Economics (HSE)
and supported within the framework of the subsidy granted to the HSE by the Government of the Russian Federation for the implementation
of the Global Competitiveness Programme.

ISBN 978-5-7598-1368-2 , 2016


............ 15 2. .................................................................... 31
1. -..................................................... 17 2.1. ................................ 32
1.1. -....................... 18 2.1.1.
................................................................... 32
1.2.
............................ 19 2.1.2.
................................................................. 33
1.3. ..................................................... 19
2.1.3.
1.4. ............... 20 ........................................... 34
1.5. , 2.1.4.
.............................................. 21 .............................. 35
1.6. - ........................... 22 2.1.5.
1.7. : 2014........... 36
: 2014........................................................ 23 2.1.6. ,
1.8. ......................................... 24 , ,
1.9.
: 2014..................... 37
................................................................. 25 2.1.7.
1.10. ..................................................... 26
.............................. 38
1.11. ........................................ 26
2.1.8.
1.12. .......................................... 27 ............ 39
1.13. ....................... 28 2.1.9.
1.14. ..................... 29 ............................................... 40
1.15. 2.1.10.

....................................................................... 30 ................................................................. 41

3 : 2016
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2.2. , , 2.4. ...................... 49
........................................... 42 2.4.1. ,
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2.4.2. ,
................................................................. 42
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2.2.2. ................................................................. 50
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2.2.4. 2.5.
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2.5.2.
2.3. ............................................. 45
.............................. 54
2.3.1.
2.5.3. ,
................................................................... 45
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2.3.2.
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2.3.3. 2.5.4. , ,
............ 47
2.3.4. ................................................................. 56
2.5.5. , ,
........................................... 48 ....................................... 56
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............ 57 2.7.9. .............................. 70
2.5.7. 2.7.10. ........ 71

................................................................. 58 2.7.11. .................. 72
2.6. 2.7.12.
............................................... 59 ........................................... 73
2.6.1. 2.7.13. -
................................................ 59 () ................................................. 74
2.6.2. 3. -.................................................................... 75
.............................. 60 3.1.
2.6.3. -................................................ 76
.............................. 61 3.1.1.
2.6.4. -.................................................................... 76
.............................. 62 3.1.2. -
2.6.5. ................................................................. 77
3.1.3. -
................................................................. 63 ........................................... 78
2.7. , 3.1.4. -
......................................................... 64 .............................. 79
2.7.1. -...................................................... 64 3.1.5. -
2.7.2. -...................................... 65 : 2014........... 80
2.7.3. -....................................................... 66 3.1.6. ,
2.7.4. -....................................... 67 , ,
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2.7.5. -................... 68 : 2014..................... 81
2.7.6. .......................... 69 3.1.7.
2.7.7.
....................................................... 69 - ............. 82

5 : 2016
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3.1.8. 3.2.8. ,
-.................................................. 83 , -........ 94
3.1.9. 4. .................................................. 95
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.............................. 84 ................................................... 96
4.2.
3.1.10.
........................................... 97
-
........................................... 85 4.3.
.............................. 97
3.1.11.
-.................................................. 86 4.4.
....... 98
3.1.12. -
.............................. 87 4.5.
....... 98
3.2. ,
-................................................ 88 4.6.

3.2.1. ,
-.................................................. 88 ........................................... 99
3.2.2. 4.7.
, -............ 89
3.2.3. ................................................................100
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3.2.4. , ..............................100
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3.2.6. 4.10. , ...............................101
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5.1. ,
........................................................... 104 ................................................................117
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5.1.2. .......................................................105 .............................118
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5.1.4. ................................................................119
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5.1.6. 5.1.19.
.......................109
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: 2014................................................................111 -, ...............124
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: 2014..........................112
...............................................................125
5.1.11. : 2014...........113
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................................................................116 ...............................................126

7 : 2016
 8
5.1.26. , 5.2.
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5.2.2. ..................................138
...............................................................128
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................................................................140
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9 : 2016
 10
5.2.32. , 5.4.2.
, ............................................................177
5.4.3.
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5.2.33. , 5.4.4.
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5.4.5.
5.2.34. , CRM-, ERP-, SCM-, ....................................180
.............................164
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5.3.2. ,
.............................170 : 2014.........186
5.3.3. 5.4.12.
...............................................172
5.3.4. : 2014................................................187
...........................................................174 5.4.13.
5.4. ................................................. 176
5.4.1. ...............176 : 2014................................................188
 5.5. - .................. 189 5.6.6.
5.5.1. : 2014..................................................201
5.6.7.
............................................................189 .............................202
5.5.2. 5.6.8.
....................................................190 ...............................................203
5.5.3. 5.6.9.
..................................................................204

5.7. .................................................... 205
..........................................191
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5.5.4.
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...............................................................192
5.7.2. ,
5.5.5.
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.............193
: 2014 ..................................................206
5.5.6.
5.7.3. ,

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: 2014.....................................194
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5.6. ............................................................ 196 ,
5.6.1. ..............................196 : 2014...........................................207
5.6.2. ...............................197 5.7.4. ............208
5.6.3. : 2014.........198 5.7.5.
: 2014.....................209
5.6.4.
: 2014..................................199 5.7.6. - : 2014.......................210
5.6.5. 5.7.7. ,
: 2014......................................................200 ..................................................211

11 : 2016
 12
5.7.8. , 6.
....................................................................211 .............................................................. 221
5.7.9.
10 000 ...............................222
..........212 6.1. .................. 223
5.7.10. 6.1.1.
10 000 ..................................................223
..........213 6.1.2.
5.7.11. ,
, , : 2014..........................................224
.............................214 6.1.3. , ,
5.7.12. : 2014....................................225
10 000 6.1.4. ,
............................215 : 2014..........................................226
5.7.13. 6.2. ................................... 227
10 000 6.2.1. .......227
............................216
6.2.2. ....228
5.7.14. ,
6.2.3. e
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e : 2014........................228
...............................................217
6.2.4. ...................229
5.7.15.
10 000 6.2.5.
....................................218 : 2014..........................230
5.7.16. 6.2.6. .................231
10 000 6.2.7.
....................................219 : 2014 .........................................231
5.7.17. , 6.2.8. ....................232
, 6.2.9.
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...................................................233 .................................................................245
6.2.11. 6.2.24. ,
: 2014..........234 ...................................................246
6.2.12. ......................235 7. ................................... 247
6.2.13.
7.1.
/ ......................................................236
........................................ 248
6.2.14.
7.1.1.
/ : 2014.........236
.............................248
6.2.15.
.............................................................237 7.1.2.
....................................................249
6.2.16.
..................................238 7.1.3. : 2015 ............................250
6.2.17. 7.1.4.
..............................253
: 2014................................................239 7.1.5.
6.2.18. : 2014...........................................................254
7.1.6.
....................................................240 .............................257
6.2.19. 7.1.7.
- : 2015...........................................................258
: 2014..................241 7.2. - .................................. 261
6.2.20. -
7.2.1. ....................................................261
.........242
7.2.2.
6.2.21. -
..................................................................264

: 2014..........................................243 7.3. ................................................. 267
6.2.22. 7.3.1.
................................................................244 : 2013........................................267

13 : 2016
 14
7.3.2. 7.6.5. ,
: 2013............................................................268 / , , : 2014..............278
7.3.3. -: 2013.............................................269 7.6.6. ,
7.4. - ................................................. 270 : 2013....................279
7.4.1. - 7.6.7. ,
: 2013........................................270 : 2014...............................................................280
7.4.2. - 7.7.
: 2013............................................................271 ............................................. 281
7.5. ................................ 272 7.7.1. ,
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7.5.1.
7.7.2. e
: 2012.....................272
: 2014..........................................................284
7.5.2.
7.7.3. : 2014.....................285
: 2012.........................................273
7.7.4.
7.6.
: 2014...........................................286
.................. 274
7.7.5. ,
7.6.1. , ....274
12 : 2014......................287
7.6.2. , .............................275 7.7.6.
7.6.3. ,
........................................................276 12 : 2014........................................288
7.6.4. , -......................................277 .............................................. 289

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2005 2006 2007 2008 2009 2010 2011 2012 2013 2014

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( ) 100 .
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. . 284 278 294 281 304 343 358
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, ; . . 49 51 51 51 50 48
:
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15 : 2016
 16
()
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:
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180 166.4
160
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19 : 2016
1. - 20
1.4.
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21 : 2016
1. - 22
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23 : 2016
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25 : 2016
1. - 26
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27 : 2016
1. - 28
1.13.
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33 : 2016
2. 34
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35 : 2016
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, . .; 51.3 51.4 50.9 50.2 48.3

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97 : 2016
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, :
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115 : 2016
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117 : 2016
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119 : 2016
5. 120
()

,


2010 2013 2014 2010 2013 2014 2010 2013 2014

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1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17

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121 : 2016
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2005 2010 2013 2014

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123 : 2016
5. 124
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( )

100

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2005 2010 2013 2014 2005 2010 2013 2014

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100

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2005
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125 : 2016
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52.4 68.4 73.4 67.2

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2005 2010 2013 2014 2005 2010 2013 2014 2010 2013 2014

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127 : 2016
5. 128
()
,


2010 2013 2014 2010 2013 2014 2010 2013 2014

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( )
120
100
80
2005
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129 : 2016
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131 : 2016
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,


2005 2010 2013 2014 2005 2010 2013 2014 2010 2013 2014

54.3 83.4 88.7 89.8 53.3 82.4 88.1 89.0 56.7 79.4 81.2

, .:
50 38.6 74.3 83.1 84.9 37.6 73.3 82.7 84.2 44.1 71.6 74.4
51100 58.3 96.1 98.0 98.3 57.7 95.6 97.6 97.7 69.0 91.2 91.9
101200 71.6 97.8 98.6 99.0 70.7 97.0 97.8 98.1 75.7 93.0 93.6
201500 81.2 98.4 98.9 99.2 79.8 96.5 97.1 97.6 80.0 94.0 94.6
5011000 89.5 98.7 99.1 99.2 87.8 96.6 97.5 98.0 85.5 95.6 95.8
10015000 95.5 99.2 99.4 99.7 94.1 98.0 98.5 98.8 92.3 97.2 97.7
500110 000 98.4 100 100 100 97.7 100 100 100 98.1 99.5 100
10 000 98.3 100 97.6 100 96.7 100 97.6 100 97.5 96.3 100

133 : 2016
5. 134
()

,


2010 2013 2014 2010 2013 2014 2010 2013 2014

13.1 16.7 16.8 5.3 7.7 14.3 6.3 6.8 8.4

, .:
50 6.3 9.8 10.4 2.3 4.1 10.0 4.3 4.3 5.4
51100 15.4 20.5 18.4 6.2 9.7 18.4 7.1 8.4 10.8
101200 19.8 25.5 25.0 8.3 11.9 20.7 8.1 10.2 12.5
201500 27.0 33.0 32.4 11.5 15.5 23.9 10.4 12.2 15.4
5011000 37.7 42.5 41.5 15.9 20.9 28.8 13.1 15.1 88.9
10015000 53.6 55.7 55.5 25.8 29.8 36.6 18.5 22.1 24.7
500110 000 80.0 85.2 79.0 30.2 44.0 46.0 26.0 28.7 34.8
10 000 85.2 86.6 86.5 44.4 50.0 52.7 39.5 32.9 40.5

5.1.36. , ,
( )
100

80
2005
60
2014
40

20
50 51100 101200 201500 5011000 10015000 500110 000 10 000 , .
 5.1.37.
: 2014
( , )

100 30.1100.0 2.030.0 512 / 256511 256

/ / / 1.9 / / /

9.6 14.3 33.3 18.7 15.2 8.9

, .:
50 9.0 12.5 26.5 21.7 18.6 11.7
51100 10.3 14.0 39.1 18.1 12.5 6.0
101200 10.0 16.2 43.8 14.5 10.9 4.6
201500 9.9 18.0 48.9 12.3 7.8 3.1
5011000 10.6 22.0 51.4 7.9 5.9 2.2
10015000 16.1 28.8 44.4 5.5 4.1 1.1
500110 000 24.3 38.1 30.0 4.8 2.9
10 000 27.0 44.6 24.3 2.7 1.4

135 : 2016
5. 136
5.1.38. , -,
( )

2005 2010 2013 2014

14.8 28.5 41.3 40.3

, .:
50 6.8 17.5 30.3 30.3
51100 15.6 36.9 52.4 51.6
101200 22.2 43.8 58.2 56.4
201500 28.2 49.4 64.8 62.8
5011000 34.1 56.2 73.1 69.8
10015000 50.0 71.3 80.9 77.5
500110 000 69.3 89.3 88.5 87.6
10 000 70.2 86.4 85.4 87.8

5.1.39. , -,
( )
100

80

60 2005
40 2014
20

0
50 51100 101200 201500 5011000 10015000 500110 000 10 000 , .
 5.2.

5.2.1.
( )

2005 2010 2011 2012 2013 2014

5709.6 9288.1 9972.2 10807.5 11438.0 11740.8

:

2032.0 4997.1 5663.2 6508.1 7220.8 8157.5
1686.1 4553.3 5198.3 6066.5 6764.4 7277.6
978.6 999.9 1251.6 1454.1 1351.5 1177.7

895.5 1111.0 1311.6 1508.6

137 : 2016
5. 138
5.2.2.
( )
100

80
69.5 :
63.1

60 53.8
62.0
49.3 59.1
46.9
43.4
39.0 49.0
40 35.6 44.2
41.3
38.4
33.4
29.5
20
2005 2006 2007 2008 2009 2010 2013 2014
 5.2.3.

( )

2005 2010 2013 2014 2005 2010 2013 2014

35.6 53.8 63.1 69.5 29.5 49.0 59.1 62.0

47.1 56.9 63.6 72.9 27.9 42.7 51.7 54.8
37.4 64.6 75.8 81.7 35.2 62.6 74.5 76.5
37.8 55.0 66.4 62.4 36.3 51.7 64.8 55.6
36.8 50.4 58.4 62.4 31.2 46.5 53.1 55.6
30.3 54.4 62.0 70.4 27.8 51.3 58.3 62.2
26.0 45.1 49.6 55.0 24.4 42.4 48.6 50.2

, 37.2 59.1 69.8 77.2 31.5 54.0 66.2 69.5
32.9 68.1 78.9 83.9 30.5 66.4 76.9 79.5
47.6 65.7 81.5 84.3 43.7 62.2 79.2 77.4
46.0 55.2 61.3 70.1 19.0 36.8 44.8 49.0
52.9 76.3 77.9 83.0 49.3 73.8 74.8 78.6
42.1 55.1 57.6 67.0 28.0 43.5 49.8 54.9
36.6 43.7 48.2 53.3 33.0 43.4 47.5 47.6
;
18.4 38.6 50.0 57.2 14.5 34.4 45.7 48.2
58.0 71.7 80.2 82.2 56.9 71.4 79.9 81.3
10.4 34.2 54.0 63.4 9.8 32.7 51.3 57.0
31.1 53.9 64.7 71.6 28.6 51.3 62.5 66.8

139 : 2016
5. 140
5.2.4.
( )

2005 2010 2013 2014

17.1 10.8 11.8 10.0

17.4 10.9 11.7 9.4
15.9 11.0 12.1 10.0
17.0 8.5 10.7 9.3
16.1 8.2 10.0 9.3
16.0 11.1 9.0 8.4
13.1 11.2 11.1 10.4

, 16.4 11.9 10.8 9.3
18.0 13.4 12.5 10.8
21.1 13.1 14.0 14.1
16.6 9.9 9.5 9.2
17.9 10.7 10.8 8.6
19.9 12.2 14.1 12.0
12.7 11.1 10.2 10.1
;
17.5 10.2 11.4 9.4
13.7 8.0 8.2 7.2
21.2 10.8 14.5 8.4
16.4 11.0 12.2 10.8
 5.2.5. , ,

( )

89.7
86.8
100

81.2

79.0
76.2
76.1

71.6

71.3
69.5

69.1
68.9

65.2
80

63.2
63.1

61.9

60.6

57.0
55.7
53.8

52.2

49.8
49.5
47.8
46.4

45.4
60

43.4
42.5

37.8
35.6

31.9

28.7
40

13.9
20

0
- -

86.5
84.8
100

78.3

74.3
73.6

68.6

68.6
67.9

67.8

64.9
80

62.5
62.0
59.1

58.7
54.1
51.4

49.1
49.0

47.7
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60
44.2

43.0
41.8

41.8

41.1
37.8

35.6
29.5

28.1
27.2
25.4

40
13.1

20
0

- -

2005 2010 2013 2014

141 : 2016
5. 142
5.2.6.
( )

30

23.3
21.8

18.0
17.1

16.8
20

15.8
15.5

15.5
14.3

14.1
13.8
12.9

12.4
12.2

11.9
11.8

11.7

11.3
11.2

10.9
10.8
10.8

10.6
10.4

10.3
10.2
10.2

10.2
10.0

10.0

8.8

8.5
10

0

- -

2005 2010 2013 2014

 5.2.7. , ,

( )

75.2

72.4
72.2

71.1
69.5

68.8
80

68.1

66.9
66.8
66.7

64.8
64.4
63.1

63.1
61.8
60.3

57.9
57.0

55.1

54.9
54.6

54.5
54.1
53.8

53.4

52.1
49.4
60

41.8

41.1
38.1
35.7
35.6

34.0
33.4
31.3
40
24.1

20

0
50 51100 101200 201500 5011000 10015000 500110 000 10 000 , .

,
70.5

80
68.2

66.6

66.1
64.8

63.9

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60.4

60.0
59.1

58.8
56.8
56.2
54.5

53.4
52.1

51.7
50.7
49.0

48.8
48.7

48.7
60

48.0
47.2

47.0
39.9
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30.5
29.5

28.8

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40

26.4
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19.6
20

0
50 51100 101200 201500 5011000 10015000 500110 000 10 000 , .

2005 2010 2013 2014

143 : 2016
5. 144
5.2.8.
( )

19.2

18.1

17.9
17.5

17.3
20
17.1

16.4
16.1

14.2
12.7

12.7
12.4

12.2
15
11.8

11.5
11.4

11.4
11.3

11.3
11.1
10.8

10.8
10.7

10.7

10.7
10.4

10.4
10.3

10.3
10.2
10.0

10.0
9.9
9.6
8.8

8.6
10

5

0
50 51100 101200 201500 5011000 10015000 500110 000 10 000 , .

2005 2010 2013 2014

 5.2.9.
( 100 )

50 46.9
44.4

40 36.2
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28.0 29.1
30 26.3
22.3
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20

10 7.9 6.6

0
, ,

2005 2010 2013 2014

145 : 2016
5. 146
5.2.10.

( 100 )

2005 2010 2013 2014

22.3 36.2 44.4 46.9

15.1 23.9 26.2 27.2
11.6 17.6 22.1 23.2
13.8 26.2 31.9 65.3
15.4 23.3 28.1 28.8
12.8 22.5 28.7 31.9
16.3 28.0 35.4 37.2

, 15.8 26.6 31.1 33.5
10.1 16.4 19.5 20.6
22.7 28.1 38.8 41.6
14.3 22.0 24.2 26.1
34.0 58.5 69.2 71.8
97.0 112.2 117.7 116.5
36.7 57.4 67.0 72.8
;
50.7 79.9 90.5 91.7
64.0 91.9 116.0 127.4
8.8 16.1 26.4 27.7
16.0 30.5 38.9 40.3
 5.2.11.

( 100 )
140

120

100

80 2005
60 2014
40

20

0
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17

1 7 13
2 8 14
3 , 15 ;
4 9
5 10 16
6 11 17
12

147 : 2016
5. 148
5.2.12. , ,

( 100 )

2005 2010 2013 2014

7.9 19.5 28.0 32.6

7.1 13.6 16.7 19.8
4.3 11.4 16.7 18.9
5.2 14.4 21.2 40.7
5.7 11.8 16.4 18.0
3.9 12.2 17.8 22.4
4.2 12.7 17.5 20.5

, 5.9 15.7 21.7 25.9
3.3 11.2 15.4 17.3
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6.6 12.1 14.8 18.3
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40.9 61.8 67.8 78.0
13.4 25.1 32.3 38.7
;
9.3 30.9 45.3 52.4
37.1 65.9 93.1 104.8
0.9 5.5 14.3 17.5
5.0 16.4 25.2 28.9
 5.2.13. ,
,

( 100 )

120

100

80
2005
60
2014
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0
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17

1 7 13
2 8 14
3 , 15 ;
4 9
5 10 16
6 11 17
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149 : 2016
5. 150
5.2.14. , ,

( 100 )

2005 2010 2013 2014

6.6 17.8 26.3 29.1

4.2 10.2 13.6 14.9
4.1 11.0 16.4 17.7
5.0 13.5 20.7 36.3
4.8 10.8 14.9 16.0
3.6 11.5 16.7 19.8
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, 5.0 14.4 20.6 23.3
3.1 10.9 15.0 16.4
9.9 17.5 30.7 32.2
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16.8 43.2 51.7 56.4
27.2 48.8 58.6 64.0
12.1 24.9 31.8 34.7
;
7.4 27.5 41.3 44.2
36.4 65.6 92.7 103.6
0.9 5.3 13.5 15.8
4.6 15.6 24.3 26.9
 5.2.15. , ,

( 100 )

120

100

80
2005
60
2014
40

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0
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17

1 7 13
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4 9
5 10 16
6 11 17
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151 : 2016
5. 152
5.2.16.
( 100 )

2005 2010 2013 2014

22.3 36.2 44.4 46.9

21.9 35.4 44.0 46.2
31.7 48.9 53.4 55.5
12.3 24.2 39.5 42.9
17.2 27.1 33.4 35.2
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7.3 24.5 39.6 43.3
37.7 48.2 48.9 56.4

24.7 41.7 46.4 48.3

5.2.17.

( 100 )
60
50
40 2005
30
2014
20
10
0
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 5.2.18. , ,

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7.9 19.5 28.0 32.6

7.4 18.2 26.9 31.1
10.1 22.7 29.7 34.4
1.7 11.0 27.2 32.7
7.3 17.1 23.9 26.8
9.8 20.9 28.1 34.9
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5.2.19. ,
,
( 100 )
60
50
40
2005
30
2014
20
10
0
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153 : 2016
5. 154
5.2.20. , ,

( 100 )

2005 2010 2013 2014

6.6 17.8 26.3 29.1

6.1 16.4 25.0 27.5
8.0 20.5 27.5 30.0
1.6 10.7 26.8 31.6
6.5 15.9 22.6 24.1
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10.6 26.0 31.8 35.9

5.2.21. ,
,
( 100 )
50

40

30 2005
20 2014
10

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 5.2.22.
( 100 )

2005 2010 2013 2014

22.3 36.2 44.4 46.9

, .:
50 42.2 66.6 73.5 77.1
51100 28.3 45.5 27.6 56.4
101200 24.7 39.4 46.4 48.5
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5011000 19.2 30.7 38.8 40.6
10015000 20.7 35.0 42.0 44.6
500110 000 20.5 32.9 47.3 47.4
10 000 17.4 27.4 37.3 42.1

5.2.23.
( 100 )

80

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2005
40
2014
20

0
50 51100 101200 201500 5011000 10015000 500110 000 10 000 , .

155 : 2016
5. 156
5.2.24. , ,

( 100 )

2005 2010 2013 2014

7.9 19.5 28.0 32.6

, .:
50 10.1 32.9 49.0 55.7
51100 8.9 25.9 19.0 42.4
101200 8.3 21.7 31.0 35.1
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10015000 8.6 18.9 26.0 29.9
500110 000 7.8 17.2 25.9 30.7
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5.2.25. ,
,
( 100 )
60
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0
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 5.2.26. , ,

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2005 2010 2013 2014

6.6 17.8 26.3 29.1

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51100 8.2 24.8 18.4 39.7
101200 7.5 20.5 29.7 32.1
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10 000 3.4 12.9 19.3 20.5

5.2.27. , ,

( 100 )
60
50
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30
20 2014
10

0
50 51100 101200 201500 5011000 10015000 500110 000 10 000 , .

157 : 2016
5. 158
5.2.28. ,
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70

61.3
59.7

59.7
59.6
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57.0
56.2

55.4
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53.7
53.7
45.7
50

41.6
39.6

39.6

38.6
36.3
34.4
40

30.9
30.8
27.8
30

22.9
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16.8
15.5

14.8
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14.0

13.5
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11.9

11.9
11.8

10.4
9.7

9.2

7.6
7.1
10

5.7
5.6
4.2
3.3
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0
1 2 3 4 5 6 7 8 9 10 11 12 13

2005 2010 2013 2014

:
1 7 -
2 8
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4 , 11 ,
,
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6 13 CRM-, ERP-, SCM-

 5.2.29. , CRM-, ERP-, SCM-
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8 7.2 7.5

5.7
6 5.1
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1.9
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0
CRM- ERP- SCM-

2010 2013 2014

159 : 2016
5. 160
5.2.30. ,
( )

76.5
77.2
66.8
76.1
76.7

45.8
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44.9

39.3
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28.8
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24.1

21.6

0 10 20 30 40 50 60 70 80

2010 2013 2014

 5.2.31. ,
( )

50 47.0 48.2

40 37.6 37.5

30 2013
21.1 20.1
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10 4.2
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0

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5.2.32. , ,
,
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70 61.7 58.9
60 52.7
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30 25.7
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20 11.0 13.3
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161 : 2016
5. 162
5.2.33. , ,
( )

-
,
/
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2013 2014 2013 2014 2013 2014 2013 2014 2013 2014 2013 2014

85.3 86.3 3.1 4.2 11.9 11.9 16.8 15.5 59.6 56.2 61.3 57.0
89.5 90.3 6.3 6.1 36.2 37.1 40.9 40.4 67.4 63.7 69.2 64.0
93.1 92.8 3.0 4.3 15.0 15.6 44.2 43.4 70.0 66.8 75.7 71.3
92.9 95.8 15.7 19.4 36.2 35.8 47.8 49.8 72.3 71.8 77.2 75.4
92.4 93.7 5.8 8.2 54.5 54.4 48.2 48.1 73.6 70.2 77.1 75.3
92.2 94.4 4.6 6.7 54.0 54.6 41.4 42.2 71.6 69.9 75.4 72.6
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, 84.1 85.4 1.5 2.8 24.4 24.4 24.5 24.6 59.9 56.6 61.8 58.0
89.4 88.6 2.5 4.3 43.0 42.0 20.4 20.8 64.4 60.7 70.4 64.7
88.5 90.4 1.3 3.2 13.5 13.8 21.8 21.1 64.2 62.8 65.3 60.4
87.0 87.2 1.1 2.5 14.3 16.4 33.0 29.5 66.2 63.0 61.9 58.4
95.5 95.2 1.9 3.5 38.8 34.9 58.0 54.4 81.8 77.2 77.1 71.5
92.3 91.9 1.1 2.3 7.8 8.0 22.2 17.0 73.3 67.5 77.8 67.7
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;
90.2 91.3 0.8 1.9 4.2 4.4 8.1 7.0 61.7 57.8 63.5 58.6
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93.6 94.3 3.4 4.9 2.4 3.1 14.7 12.5 67.8 64.3 73.7 70.0
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 ()

-
-
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2013 2014 2013 2014 2013 2014 2013 2014 2013 2014 2013 2014

30.8 30.9 5.7 7.1 18.2 14.8 55.4 53.7 22.9 20.3 38.6 36.3
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34.2 34.6 5.4 7.8 18.2 15.1 70.8 69.0 57.5 51.7 53.0 47.4
31.2 33.2 9.9 11.5 26.7 26.2 78.5 79.7 57.2 55.5 57.2 55.4
29.6 28.8 6.9 9.3 23.3 19.4 74.9 73.7 51.5 46.4 50.7 45.8
26.6 25.5 7.4 7.6 22.7 20.0 72.1 71.3 45.9 44.7 47.9 45.5
25.3 26.5 8.0 10.4 22.0 19.9 76.6 76.2 50.4 46.6 53.7 49.5

, 25.2 26.9 3.5 4.9 21.0 19.0 54.5 54.9 28.5 24.9 38.7 35.6
27.8 26.8 4.6 6.8 18.6 14.5 66.8 63.7 29.4 24.6 35.9 30.2
37.0 35.3 5.6 10.3 19.1 18.4 58.9 57.7 63.2 60.4 59.8 54.5
26.2 26.7 5.1 5.8 28.9 24.6 61.5 59.3 29.1 25.5 36.4 33.1
45.4 45.8 11.9 9.8 43.0 39.6 76.2 74.3 53.6 52.3 53.8 49.8
48.0 40.4 7.5 6.4 33.2 31.8 74.2 66.6 33.3 26.1 30.6 23.1
30.3 29.6 18.0 18.7 25.1 21.8 72.7 71.1 25.5 22.3 43.2 42.1
;
32.4 33.4 3.2 4.5 15.6 11.2 56.9 55.5 7.3 5.8 37.3 36.7
46.3 45.4 31.3 33.6 77.3 73.3 80.3 77.5 23.7 21.1 38.0 36.7
36.5 37.4 3.3 5.2 17.7 13.2 63.8 63.2 18.8 16.2 57.5 54.5
24.9 25.4 6.8 7.5 13.0 9.6 42.5 40.8 17.3 14.6 27.7 26.3

163 : 2016
5. 164
5.2.34. , CRM-, ERP-, SCM-,
( )

CRM- ERP- SCM-
2013 2014 2013 2014 2013 2014 2013 2014

10.4 13.5 5.7 7.2 7.5 10.1 2.6 4.1

22.3 27.2 6.9 9.6 18.7 22.3 5.2 5.6
23.1 27.1 12.2 15.1 18.7 23.4 6.3 7.6
32.9 37.4 14.0 16.4 28.3 33.2 5.5 6.6
28.1 28.9 11.8 13.4 23.4 24.1 5.5 7.1
26.4 29.0 13.2 15.0 21.1 23.5 4.2 5.1
26.8 31.6 12.7 15.7 22.3 26.8 5.0 6.5

, 11.6 15.8 4.8 7.2 9.4 13.1 2.1 3.5
9.4 13.5 4.2 6.3 6.5 9.7 2.7 4.2
28.8 34.3 15.5 21.2 23.1 27.6 7.7 11.6
15.1 17.3 5.4 7.5 12.6 15.0 4.2 5.2
36.9 41.0 29.0 33.0 28.7 31.7 12.9 13.0
31.5 34.5 26.6 28.6 17.3 17.7 5.5 5.9
13.2 17.1 5.6 7.1 10.2 13.3 2.3 3.9
;
3.2 5.9 1.6 2.0 1.7 4.3 1.1 2.4
16.8 19.4 9.2 10.4 11.7 14.7 4.6 5.9
4.5 7.9 2.4 3.3 2.6 5.6 1.5 3.1
5.9 8.2 3.2 3.9 3.9 5.8 1.3 2.4
 5.2.35. , ,

( )

,
,



2013 2014 2013 2014 2013 2014 2013 2014

39.9 39.3 77.2 76.5 76.7 76.1 44.9 45.8

51.2 50.4 77.4 80.7 86.9 85.0 64.6 63.3
53.9 53.2 86.6 84.3 84.3 84.0 61.1 61.0
58.7 59.7 86.6 85.6 86.4 88.3 68.8 69.9
50.4 51.2 86.1 85.5 85.2 86.3 64.7 64.9
53.0 52.8 82.3 84.1 85.2 86.2 64.4 66.2
54.0 53.5 86.0 84.8 87.8 87.0 69.0 67.3

, 40.2 39.2 76.1 75.8 75.7 76.5 47.5 48.2
42.9 41.2 79.7 78.1 79.6 78.2 50.5 52.2
45.8 46.6 72.0 68.4 81.3 81.7 55.0 59.1
41.8 41.4 75.1 73.7 78.9 77.5 51.6 51.4
62.9 62.6 80.4 80.4 90.8 91.1 73.5 71.4
73.8 69.4 82.7 79.5 89.5 88.7 76.4 75.8
51.8 54.7 86.1 86.8 86.1 86.3 63.8 65.6
;
39.3 38.9 85.1 84.5 80.9 79.1 41.6 42.3
57.9 59.6 85.6 86.0 89.0 89.2 70.1 69.8
49.6 49.3 90.7 89.1 85.1 84.3 50.0 50.6
28.0 27.3 66.4 67.4 65.7 65.8 32.7 33.7

165 : 2016
5. 166
()

-


2013 2014 2013 2014 2013 2014

34.7 39.2 28.0 28.8 21.6 24.1

55.9 57.9 42.3 41.0 31.2 31.2
50.5 56.5 40.7 43.9 27.3 33.8
62.7 65.8 49.8 52.8 32.7 36.5
54.8 59.2 41.6 41.4 28.2 30.0
54.9 59.2 41.4 43.9 26.2 30.6
57.4 60.9 43.1 44.3 25.7 28.8

, 35.7 39.9 28.6 28.8 19.8 21.7
39.9 45.2 33.5 34.6 25.5 28.5
53.7 59.5 41.4 41.9 29.0 32.5
40.1 43.6 33.4 34.3 25.7 27.2
65.5 69.8 50.5 55.0 43.8 48.6
69.4 71.7 57.4 55.2 46.3 47.4
54.5 59.1 40.7 42.3 27.0 30.4
;
27.7 32.3 23.5 24.4 19.2 21.7
58.1 61.8 47.0 47.2 31.9 33.4
32.7 38.4 26.4 27.2 21.0 24.0
25.2 29.3 20.1 20.9 16.2 18.2
 5.2.36. , ,

( )

,


2013 2014 2013 2014 2013 2014 2013 2014

37.6 37.5 47.0 48.2 21.1 20.1 3.5 4.2

56.8 56.3 58.3 60.7 31.4 26.9 6.3 6.7
47.4 44.4 59.2 57.1 30.5 28.7 5.0 5.8
56.2 54.1 68.4 66.0 31.0 29.2 5.9 5.8
49.6 45.7 63.5 58.6 29.3 27.2 5.3 6.1
51.4 48.8 60.4 59.7 29.3 27.5 5.3 5.8
52.9 50.7 64.4 64.5 27.8 25.5 6.0 6.9
,
37.0 35.0 51.0 47.9 18.3 16.5 2.6 3.6
39.5 38.2 55.6 54.6 27.2 25.8 4.0 5.4
50.9 49.4 49.5 49.1 30.0 29.3 6.1 5.4
45.9 43.4 54.0 51.1 23.1 22.7 4.0 4.8
68.3 69.1 67.2 67.8 36.1 37.6 10.4 10.6
75.0 69.1 71.1 63.0 43.1 36.2 7.4 7.7
46.1 48.7 61.5 65.9 22.4 22.1 4.1 5.3
; 35.6 36.3 44.7 47.7 17.6 17.1 2.6 3.5
53.8 52.5 62.2 64.3 25.9 25.9 5.0 5.9
38.7 41.5 57.1 61.6 20.0 20.1 3.1 4.2
26.4 26.5 36.5 38.6 16.8 15.8 2.7 3.2

167 : 2016
5. 168
5.2.37. , ,
, ,

( )

2013 2014 2013 2014 2013 2014

61.7 58.9 25.7 52.7 11.0 13.3

58.6 62.0 22.0 55.8 10.0 11.3
62.2 62.8 34.5 64.4 12.8 14.8
57.3 58.6 28.1 66.5 12.9 17.6
55.4 58.5 25.3 64.4 12.3 13.7
55.2 58.5 21.0 63.5 11.0 13.3
55.1 59.0 23.5 63.6 10.8 13.9

, 57.5 58.2 22.4 52.7 8.9 9.6
55.4 53.9 22.8 57.5 11.2 14.8
55.1 57.0 29.6 59.3 13.9 19.2
58.6 57.4 23.2 47.5 9.7 12.0
73.7 71.1 33.8 58.1 21.5 23.5
70.7 65.1 42.4 53.3 11.8 13.8
64.3 62.3 24.3 59.6 13.8 16.2
;
75.1 68.8 28.7 55.9 10.4 12.2
68.5 67.7 31.5 64.3 19.7 23.3
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100

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169 : 2016
5. 170
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2013 2014 2013 2014 2013 2014 2013 2014

84.7 85.6 85.9 87.0 82.6 83.7 29.5 30.3

90.0 91.0 90.1 91.2 87.3 87.9 33.7 33.8
93.7 94.4 94.6 95.4 91.5 92.1 32.6 35.8
93.4 96.3 94.5 96.1 92.3 95.0 43.5 46.5
93.1 94.6 94.0 95.4 91.1 92.1 35.7 36.2
92.9 94.7 93.3 94.9 90.0 91.7 37.7 38.9
94.7 96.0 95.9 96.3 93.4 93.8 40.8 41.0

, 83.7 85.6 84.0 85.7 80.6 82.2 28.9 29.7
88.7 88.9 89.9 90.0 86.4 86.3 29.5 30.3
83.8 83.3 89.7 91.4 86.3 87.5 35.5 39.7
77.7 78.1 78.4 78.3 75.1 75.2 27.5 28.1
92.6 92.3 92.3 91.8 91.8 90.4 63.6 60.2
92.3 91.8 91.1 90.5 89.8 89.2 60.9 60.9
93.2 94.0 93.9 94.9 91.1 92.5 40.0 41.0
;
89.2 90.4 90.7 91.9 87.7 89.2 26.7 26.9
96.2 96.4 97.0 97.1 95.3 95.2 63.7 63.4
94.0 94.4 95.6 96.0 92.9 93.5 34.4 37.4
78.2 78.2 78.4 78.4 74.4 74.3 22.3 21.8
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2013 2014 2013 2014 2013 2014 2013 2014

23.3 23.0 21.8 23.2 26.2 29.4 18.5 19.2

33.9 32.8 36.4 36.6 35.7 37.9 29.4 31.5
44.4 44.9 38.1 40.6 31.6 35.7 29.3 30.9
56.9 56.3 48.5 53.7 44.6 48.8 37.6 42.6
47.7 48.0 42.2 44.9 36.9 39.2 32.6 35.8
44.4 44.8 37.0 39.6 32.3 38.6 30.9 34.1
50.2 49.8 41.1 41.9 37.5 39.8 32.0 33.4

, 20.5 20.6 19.5 21.0 21.3 25.3 19.4 20.8
35.2 35.0 26.0 27.3 21.4 23.4 25.9 26.9
47.0 46.8 40.1 45.5 37.0 41.4 26.4 27.5
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60.2 56.2 53.2 53.8 59.3 60.2 33.4 34.4
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;
11.4 11.1 14.2 15.2 25.5 29.0 10.9 11.8
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16.9 15.7 16.0 15.9 16.5 18.0 14.3 14.3

171 : 2016
5. 172
5.3.3.
( )

2013 2014 2013 2014 2013 2014 2013 2014

84.7 85.6 85.9 87.0 82.6 83.7 29.5 30.3

84.7 85.7 85.7 86.7 82.4 83.4 28.5 29.1
92.0 92.3 93.6 93.9 91.0 91.4 37.0 38.8
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83.3 84.3 88.3 92.8 86.0 90.0 40.5 46.7

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2013 2014 2013 2014 2013 2014 2013 2014

23.3 23.0 21.8 23.2 26.2 29.4 18.5 19.2

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24.2 24.1 24.1 25.9 36.0 41.7 20.9 22.0
6.5 6.2 7.1 7.4 12.9 14.9 9.0 9.6
38.4 37.3 33.8 34.9 30.0 32.2 26.3 26.2
38.5 38.8 33.9 36.6 35.8 40.6 28.8 30.0
15.5 15.5 16.4 16.5 16.5 19.0 15.0 15.3
56.1 56.7 46.6 54.9 48.5 53.7 30.2 32.8

50.5 51.5 48.3 52.7 42.3 50.1 31.2 33.9

173 : 2016
5. 174
5.3.4.
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2013 2014 2013 2014 2013 2014 2013 2014

84.7 85.6 85.9 87.0 82.6 83.7 29.5 30.3

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50 78.6 80.1 80.0 81.8 76.1 77.9 21.8 22.6
51100 95.0 95.1 96.2 96.4 93.5 93.8 37.3 39.1
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201500 95.2 96.0 95.7 96.2 94.0 94.5 45.0 47.1
5011000 96.2 96.8 96.1 96.6 95.0 95.1 52.0 53.8
10015000 97.4 97.9 97.3 97.4 96.2 96.5 63.4 65.5
500110 000 99.0 99.5 98.6 99.0 98.6 100 76.1 80.0
10 000 97.6 100 97.6 97.3 97.6 98.6 79.3 82.4
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2013 2014 2013 2014 2013 2014 2013 2014

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201500 46.2 47.1 37.7 40.4 43.8 49.0 32.7 34.8
5011000 55.9 56.0 43.7 46.5 55.1 60.4 37.7 40.4
10015000 65.8 66.0 53.0 56.3 67.3 71.7 47.9 50.5
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10 000 75.6 73.0 59.8 60.8 75.6 81.1 70.7 74.3

175 : 2016
5. 176
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40 36.0 40 35.0 40
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2005 2010 2013 2014 2005 2010 2013 2014 2005 2010 2013 2014

, :
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177 : 2016
5. 178
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78.6 78.0 63.5 64.9 54.3 55.6 45.4 45.2 43.2 41.8
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179 : 2016
5. 180
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201500 84.8 84.7 69.7 69.3 61.6 61.2 50.2 51.2 42.2 43.0
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181 : 2016
5. 182
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101200 63.0 61.5 31.4 28.4 30.9 29.5 8.1 7.0 9.1 7.9
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183 : 2016
5. 184
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11.5 10.3
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185 : 2016
5. 186
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233 : 2016
6. 234
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237 : 2016
6. 238
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: 2014
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239 : 2016
6. 240
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12 )

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: 2014
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241 : 2016
6. 242
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)

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)

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: 2014
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243 : 2016
6. 244
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2013 2014
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( 1572 , 12 )

84

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245 : 2016
6. 246
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12 )

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7.
7. 248
7.1.

7.1.1. *

(2015) 45 (6.91)

27 (0.73)
(2014)

41 (4.53)
(2015)

0 10 20 30 40 50

* .
: , , .
 7.1.2.
2008 2010 2015
1 1 1
10 1
8.93
8.64 20
8 7.80 46 45
49 40
6.91
60
6 5.57
80
4.42
100
4
120

2 152 140
1.17
0.79 0.88 166 167 160

0 180

: :

: . 7.1.3 .

249 : 2016
7. 250
7.1.3. : 2015*

45 6.91 48 7.24 44 5.52 19 9.04

13 8.29 16 8.37 17 7.58 6 9.51
25 7.67 20 8.21 30 6.47 22 8.97
67 5.79 75 6.11 60 4.70 77 7.34
52 6.40 64 6.60 57 4.76 13 9.28
76 5.32 76 6.08 88 3.19 56 8.06
36 7.18 38 7.68 47 5.40 4 9.75
21 7.88 15 8.45 27 6.76 21 8.99
50 6.52 57 6.85 48 5.22 42 8.47
61 6.03 71 6.28 50 5.16 81 7.27
4 8.75 4 9.24 3 8.42 44 8.42
48 6.82 39 7.54 49 5.19 39 8.62
72 5.48 87 5.44 73 3.80 25 8.91
14 8.22 5 9.22 23 6.98 33 8.69
39 7.09 37 7.71 53 5.05 1 9.92
78 5.25 73 6.20 90 3.03 65 7.76
2 8.88 13 8.72 1 8.83 12 9.29
100 4.40 93 5.12 100 2.71 111 6.34
35 7.19 25 7.98 42 5.57 26 8.86
131 2.69 135 3.13 135 0.85 120 5.48
108 3.94 102 4.60 114 1.79 96 6.93

* , , Measuring the Information Society Report. 2015.

 ()

22 7.82 18 8.24 25 6.85 23 8.93

3 8.86 2 9.37 8 8.11 10 9.35
26 7.66 33 7.80 28 6.62 8 9.42
38 7.12 36 7.71 40 5.74 32 8.69
58 6.20 56 6.92 62 4.54 55 8.07
23 7.76 22 8.13 26 6.84 27 8.85
53 6.37 55 7.04 55 4.89 57 8.01
82 5.05 89 5.25 71 3.84 89 7.07
97 4.62 116 4.16 80 3.46 62 7.85
37 7.16 49 7.23 32 6.29 30 8.76
40 7.08 54 7.04 34 6.10 17 9.13
6 8.59 1 9.49 5 8.34 80 7.29
30 7.52 7 9.04 35 6.05 75 7.40
95 4.68 98 4.84 82 3.37 92 6.99
8 8.53 8 9.04 13 7.69 16 9.21
16 8.14 23 8.08 15 7.63 11 9.29
10 8.49 17 8.24 2 8.43 18 9.10
32 7.32 29 7.86 22 6.99 97 6.93
44 6.91 51 7.15 41 5.62 20 9.02
43 6.93 35 7.77 51 5.14 29 8.82
1 8.93 9 9.00 4 8.42 2 9.82
66 5.81 61 6.70 68 4.02 68 7.63

251 : 2016
7. 252
()

59 6.11 62 6.69 63 4.48 52 8.18

41 7.05 41 7.42 37 6.00 45 8.41
19 8.08 14 8.64 16 7.61 59 7.93
47 6.82 53 7.04 38 5.68 51 8.28
33 7.23 26 7.94 45 5.42 7 9.44
15 8.19 31 7.82 11 7.86 5 9.57
69 5.58 79 6.00 74 3.77 49 8.35
79 5.23 72 6.27 109 2.17 14 9.25
12 8.36 32 7.81 7 8.21 3 9.76
17 8.12 12 8.77 20 7.23 40 8.58
42 7.00 43 7.33 39 5.85 38 8.64
34 7.21 42 7.41 33 6.29 37 8.66
55 6.31 68 6.55 56 4.88 31 8.70
7 8.56 6 9.20 9 8.01 48 8.35
5 8.67 10 8.90 6 8.32 24 8.91
20 8.05 28 7.86 14 7.66 15 9.22
88 4.90 88 5.31 84 3.37 86 7.13
11 8.47 11 8.85 10 7.98 35 8.68
 7.1.4.
2008 2010 2014

1 1 1
1 1
0.92 0.95
0.88 27 20

0.8 40
60 59 0.73
60

0.6 80
0.51 0.51
100

0.4 120

140

0.2 160
0.10 182 0.11 183
193 180
0.01
0 200

: :



: . 7.1.5 .

253 : 2016
7. 254
7.1.5. : 2014*

27 0.7296 27 0.7087 33 0.6413 37 0.8388

2 0.9103 8** 0.9291 14 0.8041 2 0.9978
20 0.7912 23** 0.7480 20 0.7597 24 0.8660
68 0.5472 77 0.4331 62 0.4605 69 0.7480
46 0.6306 55** 0.5512 58 0.4835 29 0.8571
61 0.5897 43** 0.6142 80 0.3889 66 0.7660
55 0.6053 104 0.3228 40 0.6069 18 0.8861
25 0.7564 31** 0.6772 28 0.6988 14 0.8932
73 0.5421 129 0.2362 41 0.5941 52 0.7960
57 0.6008 49** 0.5984 61 0.4668 78 0.7372
8 0.8695 11 0.8976 10 0.8534 28 0.8574
39 0.6637 53** 0.5591 49 0.5654 23 0.8668
67 0.5564 55** 0.5512 91 0.3495 64 0.7685
21 0.7864 34 0.6693 15 0.8038 17 0.8862
34 0.7118 47** 0.6063 32 0.6549 22 0.8741
56 0.6047 49** 0.5984 71 0.4261 55 0.7895
16 0.8162 35** 0.6614 5 0.8740 10 0.9132
80 0.5129 51 0.5906 88 0.3571 130 0.5912
17 0.8162 13 0.8740 24 0.7200 33 0.8545

* , ,
UN E-Government Survey 2014: E-Government for the Future We Want.
** : ,
4-; 8- ..
 ()

118 0.3834 57** 0.5433 149 0.1372 159 0.4698

106 0.4487 94 0.3622 101 0.3054 109 0.6786
22 0.7810 31** 0.6772 27 0.7039 3 0.9619
19 0.7970 43** 0.6142 8 0.8591 8 0.9178
12 0.8410 4** 0.9449 31 0.6629 9 0.9152
23 0.7593 23** 0.7480 29 0.6747 32 0.8552
28 0.7283 23** 0.7480 47 0.5749 26 0.8619
11 0.8418 10 0.9134 25 0.7168 13 0.8952
58 0.5958 69 0.4724 54 0.5320 60 0.7828
70 0.5450 47** 0.6063 89 0.3554 111 0.6734
101 0.4657 120 0.2756 83 0.3801 75 0.7413
31 0.7178 28** 0.7008 37 0.6237 42 0.8288
29 0.7271 21** 0.7559 48 0.5697 31 0.8557
24 0.7591 42 0.6220 6 0.8723 59 0.7830
40 0.6518 83 0.4016 18 0.7683 57 0.7855
63 0.5733 35** 0.6614 98 0.3139 73 0.7445
5 0.8897 8** 0.9291 12 0.8175 7 0.9224
9 0.8644 15 0.8425 21 0.7506 1 1.0000
13 0.8357 21** 0.7559 13 0.8133 5 0.9380
32 0.7136 12 0.8819 43 0.5932 117 0.6657
42 0.6482 57** 0.5433 50 0.5618 36 0.8396
37 0.6900 39 0.6378 39 0.6094 46 0.8227
1 0.9462 3 0.9764 2 0.9350 6 0.9273

255 : 2016
7. 256
()

66 0.5571 60 0.5276 72 0.4236 90 0.7201

64 0.5632 75 0.4409 70 0.4385 49 0.8100
36 0.6900 18** 0.7717 52 0.5523 71 0.7461
3 0.9076 2 0.9921 4 0.8793 34 0.8515
51 0.6148 66 0.4882 55 0.5296 44 0.8265
41 0.6505 79 0.4252 38 0.6193 11 0.9072
7 0.8748 4** 0.9449 23 0.7406 4 0.9390
129 0.3395 171 0.0630 121 0.2306 88 0.7249
128 0.3511 167 0.0866 125 0.2189 70 0.7478
71 0.5443 53** 0.5591 86 0.3605 94 0.7133
100 0.4695 73 0.4488 119 0.2333 86 0.7264
87 0.5032 122 0.2677 82 0.3802 27 0.8616
10 0.8449 18** 0.7717 7 0.8594 12 0.9037
4 0.8938 1 1.0000 16 0.8003 19 0.8812
47 0.6282 71 0.4646 36 0.6271 54 0.7928
53 0.6070 91 0.3701 46 0.5753 21 0.8755
33 0.7122 16 0.8189 56 0.4940 45 0.8236
30 0.7267 65 0.5039 11 0.8199 30 0.8562
14 0.8225 28** 0.7008 3 0.8866 20 0.8802
15 0.8180 18** 0.7717 17 0.7934 15 0.8889
93 0.4869 88 0.3858 92 0.3466 83 0.7282
6 0.8874 4** 0.9449 9 0.8553 25 0.8621

: .
 7.1.6.
20082009 20102011 2015
1 1 1
7 1

5.85 6.02 20
6 5.60
41
40
5
4.53
60
3.77 3.69
4
74 77 80
3 2.59
2.44 2.30 100
2
120
134
138
1 143
140

0 160

: :



: . 7.1.7 .

257 : 2016
7. 258
7.1.7. : 2015*

. B. C. D.

41 4.53 63 4.00 27 5.61 39 4.38 41 4.53

16 5.48 17 5.20 7 6.33 20 5.30 16 5.48
20 5.39 24 4.97 6 6.34 18 5.34 20 5.39
57 4.28 74 3.91 64 4.86 41 4.33 57 4.28
91 3.72 128 3.20 79 4.59 76 3.75 91 3.72
58 4.25 78 3.89 44 5.29 65 3.87 58 4.25
24 5.29 21 5.07 14 6.02 27 5.14 24 5.29
73 4.01 76 3.89 71 4.78 73 3.79 73 4.01
84 3.85 111 3.49 91 4.31 60 4.03 84 3.85
8 5.62 4 5.54 21 5.88 12 5.62 8 5.62
53 4.34 48 4.30 68 4.82 49 4.22 53 4.34
103 3.45 141 2.60 72 4.74 97 3.34 103 3.45
13 5.51 19 5.14 9 6.20 14 5.51 13 5.51
66 4.07 88 3.76 60 4.88 63 3.94 66 4.07
60 4.23 62 4.02 45 5.29 72 3.80 60 4.23
15 5.51 16 5.24 13 6.04 9 5.72 15 5.51
94 3.63 123 3.30 90 4.33 90 3.46 94 3.63
21 5.36 25 4.95 37 5.43 15 5.50 21 5.36
89 3.73 101 3.61 83 4.55 103 3.18 89 3.73
79 3.91 54 4.16 96 4.17 77 3.72 79 3.91
25 5.24 12 5.34 29 5.59 28 5.07 25 5.24

* , , The Global Information T echnology Report 2015.

 ()

. B. C. D.

19 5.43 22 5.05 3 6.38 21 5.29 19 5.43

34 4.73 50 4.28 34 5.53 33 4.67 34 4.73
55 4.32 90 3.76 32 5.54 46 4.25 55 4.32
40 4.54 55 4.16 35 5.51 40 4.38 40 4.54
11 5.53 8 5.44 11 6.19 26 5.16 11 5.53
36 4.65 39 4.53 20 5.90 50 4.20 36 4.65
62 4.16 77 3.89 76 4.67 57 4.06 62 4.16
98 3.54 102 3.61 82 4.56 115 3.00 98 3.54
33 4.75 41 4.51 38 5.40 36 4.60 33 4.75
31 4.86 42 4.48 31 5.55 32 4.75 31 4.86
9 5.62 10 5.40 19 5.93 7 5.78 9 5.62
29 4.91 36 4.56 25 5.70 31 4.85 29 4.91
69 4.03 81 3.86 58 4.97 79 3.68 69 4.03
4 5.80 7 5.46 18 5.96 5 5.87 4 5.80
17 5.46 2 5.66 24 5.76 16 5.40 17 5.46
5 5.76 6 5.50 5 6.36 8 5.74 5 5.76
23 5.30 11 5.40 54 5.09 13 5.55 23 5.30
50 4.38 53 4.18 30 5.57 54 4.09 50 4.38
28 4.91 30 4.76 33 5.53 34 4.66 28 4.91
12 5.52 34 4.64 16 5.99 6 5.86 12 5.52
68 4.03 112 3.49 53 5.10 71 3.81 68 4.03

259 : 2016
7. 260
()

. B. C. D.

63 4.15 64 4.00 47 5.21 66 3.86 63 4.15

35 4.66 29 4.77 75 4.68 29 4.88 35 4.66
1 6.02 1 5.91 8 6.27 2 5.91 1 6.02
59 4.23 67 3.97 65 4.83 48 4.23 59 4.23
37 4.64 51 4.23 23 5.76 42 4.33 37 4.64
7 5.64 14 5.26 12 6.07 10 5.67 7 5.64
117 3.20 92 3.72 124 2.97 121 2.89 117 3.20
48 4.41 44 4.39 41 5.34 62 4.00 48 4.41
71 4.01 104 3.57 28 5.60 94 3.40 71 4.01
2 6.00 3 5.57 1 6.71 3 5.87 2 6.00
26 5.20 26 4.84 26 5.69 24 5.27 26 5.20
54 4.34 58 4.11 39 5.35 56 4.07 54 4.34
43 4.50 47 4.31 36 5.49 45 4.27 43 4.50
38 4.60 27 4.81 74 4.70 37 4.47 38 4.60
6 5.68 9 5.44 10 6.20 11 5.64 6 5.68
3 5.84 13 5.31 4 6.38 1 5.91 3 5.84
22 5.34 23 4.99 22 5.81 23 5.29 22 5.34
75 3.99 31 4.75 102 3.98 67 3.86 75 3.99
10 5.60 18 5.19 15 5.99 4 5.87 10 5.60

: .
 7.2. -
7.2.1.
( 100 )

, ,
2013 2014 2013 2014

28.9 26.7 151.9 151.1

44.3 38.9 106.8 131.2
39.2 38.3 156.2 151.9
18.7 18.9 107.6 110.9
23.3 22.6 162.5 158.7
19.4 18.9 112.4 115.9
47.8 48.5 118.8 122.5
41.4 42.1 110.9 114.3
26.9 25.3 145.2 137.7
22.5 21.8 135.3 139.0
52.9 52.4 124.6 123.6
29.9 30.3 116.4 118.1
25.6 25.3 101.6 99.0
58.9 56.9 120.9 120.4
47.9 46.9 116.8 115.0
37.3 33.3 127.1 126.0
8.3 7.6 121.5 114.3
37.5 37.1 122.8 121.5

261 : 2016
7. 262
()

, ,
2013 2014 2013 2014

2.3 2.1 70.8 74.5

44.0 43.2 105.5 104.3
51.0 51.5 108.1 111.1
41.3 40.6 106.9 107.8
34.6 33.7 158.8 154.2
26.7 26.1 184.7 168.6
48.1 46.6 80.6 83.0
30.6 28.4 96.4 96.3
19.3 17.9 88.7 92.3
11.0 11.2 17.7 22.5
20.6 19.0 124.8 124.2
20.7 19.5 151.3 147.0
50.5 49.6 148.6 148.4
17.2 17.0 84.8 82.5
42.5 42.4 116.2 116.4
41.1 40.6 105.8 112.1
24.5 22.7 116.3 116.5
14.3 13.2 149.1 156.4
42.7 43.2 113.0 111.8
61.6 59.5 111.0 115.5
35.0 35.2 106.0 108.0
 ()

, ,
2013 2014 2013 2014

21.8 21.3 105.6 105.9

17.7 16.8 113.9 116.9
38.5 37.1 110.2 112.1
41.6 40.1 97.1 98.4
18.1 16.5 93.0 94.8
6.9 8.6 74.3 73.8
26.2 24.6 138.1 144.1
13.9 11.7 136.6 139.7
60.8 60.0 98.5 100.4
38.9 36.7 110.1 104.4
18.7 17.6 127.7 130.0
18.2 19.2 134.3 133.3
56.9 53.6 136.8 140.5
41.0 39.7 125.5 127.8
33.1 31.7 159.7 160.7
48.0 50.1 116.3 120.2

( ): ; -
.

263 : 2016
7. 264
7.2.2.
( 100 )

2013 2014 2013 2014

16.5 17.0 59.9 64.2

25.0 25.8 111.1 112.2
26.3 27.5 64.5 67.2
18.2 19.8 45.1 46.8
14.6 14.7 19.8 53.6
8.2 9.1 31.3 34.2
29.8 28.8 46.0 55.0
34.5 36.0 46.0 57.8
19.7 20.7 58.6 66.4
10.7 11.5 52.0 78.1
36.5 37.4 87.2 98.7
26.1 27.3 27.5 34.0
34.6 35.8 44.8 63.6
26.2 28.4 36.1 41.0
40.3 41.4 107.5 115.8
3.3 3.7 31.1 43.5
25.9 26.2 52.5 52.2
1.2 1.2 3.2 5.5
 ()

2013 2014 2013 2014

25.7 26.9 36.0 81.0

35.6 35.9 74.7 85.3
26.1 27.3 67.2 77.1
23.0 23.5 65.9 70.9
11.9 12.9 56.6 59.8
34.4 35.0 57.9 59.8
20.1 21.1 31.8 42.1
13.6 14.4 21.4 41.8
24.2 24.7 61.2 71.7
27.7 31.5 53.8 58.6
33.3 33.3 80.5 111.3
10.9 11.6 11.5 37.5
40.5 41.0 62.3 69.1
29.2 30.5 81.9 92.7
38.9 38.1 86.5 93.0
22.7 23.8 59.5 62.3
24.2 26.7 36.7 45.3
38.0 38.8 105.3 108.6
13.5 14.7 47.3 49.4
17.5 18.5 37.7 49.4
20.3 21.8 54.9 59.5

265 : 2016
7. 266
()

2013 2014 2013 2014

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