December 1, 2016

Mr. Bummel
212 North Star
Traverse City, MI 49684

Dear Mr. Bummel:

I have just received your package with the Maine guide shirt and the whipcord trousers. Here at
L. L. Bean we have a policy that guarantees your satisfaction no question asked. I would like to
inform you that we will refund you.

On receiving your return items, they were super stiff and two sizes under the fitted size! This
would honestly be unacceptable for L. L. Bean to not reimburse the customer.

Me on behalf of L. L. Bean, are sorry for the inconvenience and do want to improve reducing
these problems in the future. What we do suggest that you should look for washable clothing
rather than dry clean only clothing in the future.

Sincerely,

Garon Beevers
Member
Customer Service Department of L.L. Bean

Gnb

Enclosure
December 1, 2016

Mr. and Mrs. Brady

Tiny Tots Daycare
Albany, NY 12201

Dear Mr. and Mrs. Brady:

Thank you for enrolling Brett into our Tiny Tots program. We have enjoyed him be a part of our
program for the past two months but, we have been receiving various complaints about his
actions in the day care.

Brett has caused complaints such as biting. Brett has bitten 6 children and caused one of them to
require stiches. Brett has also kicked a teacher. He has also scratched, bitten and pulled hair on a
daily basis.

For these reasons, we are expelling Brett for Tiny Tots Daycare. We have also received emails
from parents saying they will leave Tiny Tots Daycare if Brett does not leave. So for the future
safety of other children, we will need to expel Brett.

Sincerely,

Garon Beevers
Owner and Director
Tiny Tots Daycare

Gnb

Enclosure
 MEMORANDUM
TO: Mrs. Lowack
FROM: Garon Beevers
DATE: December 2, 2016
SUBJECT: Business letters

I am submitting 2 business letters for a grade. I have made a direct and indirect business letter.
My direct business letter is about Mr. Bummel and him returning clothes to L. L. Bean and my
indirect business letter is about Brett being expelled from Tiny Tots Daycare.

The first letter is direct because the letter is positive because I refunded Mr. Bummels request.
My second letter was indirect because I gave a negative response and Brett would be expelled
from Tiny Tots Daycare.

djw

Attachments (2)

bc: Deborah Jean Walker