MATTHEW MEADOWS

Lawndale, NC
Mbmerm2015@gmail.com
www.linkedin.com/in/matthew-meadows-infosec
Summary
Over 3 years in the IT field and 5 years with customer service based experience. I am a logical and resourceful person with a
background in a variety of things including hardware, software, break-fix, technical support and business analytics. Resourceful
and adaptive to all environments with proven knowledge and results. Highly skilled in customer service, and technical support
dealing with a variety of people on a day to day basis. Great team player with leadership capabilities and the ability to convey
and demonstrate the knowledge and technical skills to get the job and or project done.

HIGHLIGHT OF QUALIFICATIONS

5+ years experience in customer Versatile in software applications

service and Windows environments/Linux
3 years experience in it environments
troubleshooting 2 years Business
Tolerant and Flexible, Adjusts to management/Project
Different Situations very coordination
adaptable 4 years Resource Gathering
2 Years Process Planner
Self-Motivated, Initiative,
Dependable 1 year Design and Development
2 years Financial Analytics
Team Leader
Excellent communication skills

PROFESSIONAL EXPERIENCE

StaffMasters Staffing specialist March 2017-Present

Building strategic plans for recruitment, forecasting for financial analytic outcomes for the fiscal year,
troubleshooting onsite and offsite office equipment including work PCs, interviewing and processing candidates
for job placement, data entry and conducting and implementing formal processes to enhance the staffing
capabilities of all employees.

Cleveland Community College IT Specialist January 2017-

Present
Desktop and laptop break fix such as removing and replacing broken hardware, OS imaging on machines,
ticketing system response time within 24 hours depending on situation, printer configuration and troubleshooting
on HP and Toshiba, Server installation and configuration, network troubleshooting and configuration, Firewall
installation, configuration and Ghosting. Data cable pulling and network implementation with Facebook team.
Along with providing financial forecast and planning with department chair. Project planning, design and
implementation.

Bank Of America IT Specialist Jan 2016 until Jan 2017

Hardware administration and profiling, took the OS and applications along with daily task of the requester and
matched them to the correct machine. Share-point monitoring, documentation, resource gathering and editing.
Client and executive relations along with financial analytics, business continuity planning and project
coordination. Utilized Desktop and laptop break-fix skills to fundamentally reduce down-time for employees.

Microsoft Xbox Technical Support Feb 2015 until Jan 2016

Networking configurations, helped customer configure and troubleshoot their modems and routers, Financial
billing and retention of customers, Data migration and hardware troubleshooting, Break-Fix dispatch.

Dish Network Break Fix Mar 2013 until Dec 2014

Break-fix on receivers, hardware replacement such as CPU's and motherboards, software upload and download
configurations on receivers, tested the software on the receivers for any glitches bugs etc.

MATTHEW MEADOWS
629 Hicks Hill Road Lawndale, NC cell (704) 418-3185
Mbmerm2015@gmail.com
www.linkedin.com/in/matthew-meadows-infosec

Awards/Accomplishments
Presently Cum Laude, expected graduation June 2017
Presidents List 4.0 gpa
Debate team United Nations
Employee of the Year Microsoft Xbox

EDUCATION

Diploma Information Security Cleveland

Community College -2016
Associates Information Security
Cleveland Community College-2017
Networking Technician Cert. Cleveland
Community College-2016
Information Security Tech Cert. Cleveland Community
College-2016

REFERENCES AVAILABLE UPON REQUEST