Farhan Rashed

13B/6B Babor Road, Block B, Mohammadpur, Dhaka 1207

Cell: 008801624355805 farhanrashed1983@gmail.com

Education
Bachelor of Business Administration
(CGPA 3.70 in a scale of 4.0)
The Peoples University of Bangladesh
Passing year: 2012, 4 years program
Medium of Instruction is English

Summary

Self-motivated with excellent communication and persuasion skills

Ability to manage tasks in a diverse work group of environment
Ability to coordinate and communicate with diversified linguistic group of people

Work Experiences

Employer : IDLC Finance Limited

Position Title: Customer Relation Executive
Duration: From January, 2013 to November, 2013

Responsibilities

to attracts potential customers by answering product and service questions; suggesting

information about other products and services.
to review or make changes to customer accounts
to handle returns or complaints
to record details of customer contacts and actions taken
to resolve product or service problems by clarifying the customer's complaint; determining
the cause of the problem; selecting and explaining the best solution to solve the problem;
expediting correction or adjustment; following up to ensure resolution.

Employer : The Mercantile Co - operative Bank Ltd

Position Title: IT Technical Support Officer, IT department
Duration: From December, 2013 to November, 2014

Responsibilities
managing stocks of equipment, consumables and other supplies.
installing and configuring computer hardware, software
planning and undertaking scheduled maintenance upgrades
talking to clients and computer users to determine the nature of problems
responding to breakdowns
investigating, diagnosing and solving computer software and hardware faults

Employer : Abul khair Group

Position Title: Territory Sales Officer
Duration: From January, 2016 to till to date
Responsibilities

To monitor the sales of tobacco at Maymonsing

to record details of customer contacts and actions taken
to resolve product or service problems by clarifying the customer's complaint; determining
the cause of the problem; selecting and explaining the best solution to solve the problem;
expediting correction or adjustment; following up to ensure resolution.

IT Credentials
MS Office Suite, HTML

Language Proficiency
o Bengali ..Mother tongue
o English .. Undergraduate program conducted in English

Personal Snippets
Date of Birth: 31.10.1985
Postal address: 13B/6B Babor Road, Block B, Mohammadpur, Dhaka 1207
Mobile: 008801730872919
Email: farhanrashed1983@gmaill.com
Gender: Male
Marital Status: Married
Nationality : Bangladeshi