LETRICE JACKSON

CIST2921 (60101) IT Analysis Design & Project Management

June 02, 2013

Anita
Davenport
Office Manager

Assist with Patient

Supervises Records, Insurance
Processing, and
The Office Staff Appointment
Processing

Preparation of End
of month Patient
Statements

Fred Brown Susan Gifford Tom Capaletti Lisa Sung Carla Herrera

Office Payroll, Tax Appointment

Insurance
Reporting, and Books, Reminder Ordering &
Patient Records Reporting and
Profit Distribution Calls to Patients, Organizing Office
Maintenance Accounting
among the and Preparing Daily and Clinic Supplies
Paperwork
Associates Appointment Lists

Assist with Patient Assist with Patient Assist with Patient Assist with Patient Assist with Patient
Records, Insurance Records, Insurance Records, Insurance Records, Insurance Records, Insurance
Processing, and Processing, and Processing, and Processing, and Processing, and
Appointment Appointment Appointment Appointment Appointment
Processing Processing Processing Processing Processing

Preparation of End Preparation of End Preparation of End of Preparation of End Preparation of End
of Month Patient of Month Patient Month Patient of Month Patient of Month Patient
Statements Statements Statements Statements Statements

2.

Patient Records Primary Responsibility: Susan Gifford

Backup Responsibility: Anita Davenport,

Fred Brown, Tom Capaletti, Lisa Sung,
Carla Herrera
Insurance Processing Primary Responsibility: Tom Capaletti

Backup Responsibility: Anita Davenport,

Fred Brown, Susan Gifford, Lisa Sung,
Carla Herrera
Appointment Processing Primary Responsibility: Lisa Sung

1
LETRICE JACKSON
CIST2921 (60101) IT Analysis Design & Project Management
June 02, 2013

Backup Responsibility: Anita Davenport,

Fred Brown, Susan Gifford, Tom
Capaletti, Carla Herrera
Preparation of End of Month Patient Responsibility: ALL OFFICE STAFF
Statements
3. Transaction Processing (TP) Systems process data generated by day-to-day
business operations. TP systems perform a series of tasks whenever a specific
transaction occurs. Examples of TP systems include customer order processing,
accounts receivable, warranty claim processing. New Century would benefit from TP
systems because its efficient. The TP systems process a set of transaction-related
commands as a group rather than individually. Another benefit of New Century
would be to protect integrity. TP systems ensure that if a single element of a
transaction fails, the system does not process the rest of the transaction. New
Century might use a transaction processing system for appointment processing; its
most critical day-to-day business operation.

Business Support Systems provide job-related information support to users at

all levels of a company. These systems can analyze transactional data, generate
information needed to manage and control business processes, and provide
information that leads to better decision-making. Information systems produce
valuable information from computers. New Century Employees need information to
perform their jobs and they can rely on information systems for that support.
Business Support systems can work hand in hand with a TP system. Example
Merchandise sales to customer, a TP system records the sale, updates the
customers balance, and makes a deduction from the inventory. Business Support
system highlights slow- or fast-moving items, customers with past due balances,
and inventory levels that need adjustment. In order for New Century to compete
effectively in their market; they must collect production, sales, and shipping data
and update the company-wide business support system immediately. New Century
might consider a business support system for its patient records that will provide
information support for users having to deal with patients.

User Productivity Systems are technological systems that increase employee

productivity. Examples of User Productivity Systems include e-mail, voice mail, fax,
video and Web conferencing, word processing, automated calendars, database
management, spreadsheets, desktop publishing, presentation graphics, company
intranets, and high-speed Internet access. New Century Company improves
productivity by providing their employees with this technology. For a user
productivity system, New Century might consider a database management system
that will help all employees access patient records faster and more accurately.

2
LETRICE JACKSON
CIST2921 (60101) IT Analysis Design & Project Management
June 02, 2013

4. Business-to-business (B2B) describes commerce transactions between

businesses, such as between a manufacturer and a wholesaler, or between a
wholesaler and a retailer. Electronic commerce between two companies used a data
sharing arrangement called electronic data interchange (EDI). New Centurys
benefit of using B2B is to improve efficiency and reduce costs. New Century might
consider EDI for its claims and payment transactions with insurance companies,
vertical system packages for business processes specific to New Century, and
horizontal system packages for business processes common to most businesses
such as inventory, accounting, and supplies ordering.

3
LETRICE JACKSON
CIST2921 (60101) IT Analysis Design & Project Management
June 02, 2013

Caso p89 Chap 2

1.The New Century Associates should determine whether or not I am suitable for
their request toturn their office into a computerized system. In the meeting with the
New Century Associates;

my mission would be to determine their projects actual needs and requests in

detail.

2. The computerized system project is a strong Business Case. The project needs
are justified andthe company has the means to put it in place.3.

Operational Feasibility:-

Are all the New Century Associates in support of the project?-

Will the development schedule of the project conflict with other company priorities?
Technical Feasibility:-

Does the proposed platform have sufficient capacity for future needs? If not, can it
beexpanded?-

Will a prototype be required?Economic Feasibility:-

Will consulting expenses be a problem?-

Will Licenses and Fees be budgeted?Schedule Feasibility:-

Has management established a firm timetable for the project?-

What conditions must be satisfied during the development of the system?4.

The information needed for the preliminary investigation:-

Understand the problem or opportunity.-

Define the project scope and constraints.-

Perform fact-finding.-

Analyze project usability, cost, benefit, and schedule data.-

4
LETRICE JACKSON
CIST2921 (60101) IT Analysis Design & Project Management
June 02, 2013

Evaluate feasibility.-

Present results and recommendations to management.

Ill obtain this information from New Century Associates

, financial advisors reports, and Staff feedback.The fact-

finding techniques Ill use are:

Analyze organizational charts.-

Conduct interviews.-

Review documentation.-

Observe operations.-

Conduct a user survey.

5
LETRICE JACKSON
CIST2921 (60101) IT Analysis Design & Project Management
June 02, 2013