SITI HAJAR BINTI ABU SEMAN

Address : No. 15, Jalan 19, Off Jalan Johan Setia, 41200 Klang, Selangor
NRIC : 831005-06-5418
D.O.B : 05th October 1983
Age/ Gender : 34/ Female
Status : Married
Phone : 019-337 4200
Email : sitihajarabuseman@yahoo.com

PROFESSIONAL PROFILE
Customer service representative with over 5 years of experience on account administrative with proven leadership and
organizational skills, willing to learn and enjoy challenges, energetic in team participant, strong oral and writing.

EDUCATION
2004-2006
Universiti Teknologi MARA (UiTM) Shah Alam,Selangor
Bachelor of Business Administrative (Hons) International Business
CGPA: 2.97
2001-2003
Universiti Teknologi MARA (UiTM) Jengka, Pahang
Diploma in Business Studies
CGPA: 3.03
1996-2000
Sekolah Menengah Kebangsaan Bera Bandar 32, Triang, Pahang
Sijil Pelajaran Malaysia (SPM) Result: 1A, 3B, 4C, 1E

LATEST EMPLOYMENT
Company Name : Hong Leong Bank Berhad
Company Address : 68, Lorong Batu Nilam 4A, Bandar Bukit Tinggi 1, 41200 Klang, Selangor
Position Level : Senior Executive, Operation & Customer Service
Date Joined : 13 December 2011
Date Left : 30 November 2015 (Mutual Separation Scheme)
Responsibilities : Monitoring customers current account either personal or company account,
monitoring and checking daily/weekly/monthly excess report, BMC report,
Dormant account report, Closed account report and sending reminder letter.

RELATED COURSEWORK

Strategic Management for International Business

Research Methodology and Data Analysis
Quality Management
International Economics and Management
Physical Supply & Distribution
International Banking & Investment

SKILLS AND LANGUAGES

Computer Skills:
Microsoft Office (Word, Power Point & Excel)
IBM SPSS Statistics
Language Skills:
Malay: Excellent in oral and writing
English: Excellent in oral and writing

REFERENCE
Name : Nurkhayati Binti Yusoff
Position : Customer Service Operation Manager (CSOM)
Company : Hong Leong Bank Berhad (Bandar Bukit Tinggi Branch)
Contact No. : 03 3324 9490
017 652 4226