Christopher D.

Bland
BlandNOLA@gmail.com
2758 Hudson Place
New Orleans, LA 70131
(504) 782-4534

PROFESSIONAL CAREER SUMMARY

An experienced training professional and leader with over 10 years of of training and customer
service skills. Highly effective training and facilitator Collaborative leader Training
experience has most recently been in healthcare. Completed three major EHR
implementations. Ive utilized the andragogy method for adult learning and training. Lead or
participated int the training of over 7000 clinical end users at multiple hospital sites. Lead or
participated in the training of over 150 trainers.
Experience Highlights

Skills Tools Design Analysis Programs

Leadership MS Office Suite Training and Gap and Epic Electronic
Medical Record
Curriculum Performance Analysis
Training and Adult Learning Paper and Online Training Needs Service Now Help
Theory Exam Design Desk
Development Assessment
Ticketing System
Go-Live Visio Usability Test Role Analysis

Implementation
End User Blended Storyboard Skill Analysis

Support Learning
Team Building Jing eLearning

Design
Customer Elsevier Learning Training
Management System
Service Environment Build
Learning Tip Sheets and
Guides
Management

System

Administration
Epic Orders

Certification
PROFICIENCIES AND ACHIEVEMENTS
Instructional Design Graduate Certificate Program
Created and saved all project work from this program on my ePortfolio site:
www.christopherbland.weebly.com which includes (links embedded in the text):
Trends and Issues in Instructional Design
Course Design Document: Overview of the course project proposal.
Enabling Objectives Matrix: Supporting objectives that state the expectations of
learner performance
Sample Activities: Sample of activities for end users to complete.
Instructional Strategies and Assessment Methods
Alignment Chart: A logical sequence of objectives geared towards improving the skills
of the learner.
Course Content: Sample tip sheets used as guides to support post training knowledge
and guide end users to completing tasks.
Learner Assessment: Sample of a test for end users.
Designing Computer Based Training
Design Document: The overview and purpose of a course being created.
Storyboard Design: The design, images, and layout of an eLearning in PowerPoint slide
format.
Usability Test: Tasks designed to confirm that lesson contents are relative to the
overall goal of the lesson.
SCORM Compliant RLO: The resulting eLearning created for this course.
Project Management
Portfolio Project: Details the entire project scope with deliverables such as
Performance/Gap Analysis, Project Charter, Instructional Design Document, Facilitator
Guide and Training Materials, and Participant Guide. This was completed with a team
operating as a fictitious company.
Epic Training
Completed Epic Certification for Inpatient Orders (CPOE) 2016.
Credentialed in Inpatient and Ambulatory Physician.
Trained and credentialed 4 trainers on Epic applications.
Trained over 7000 doctors, 80 techs and therapists, and 300 nurses.
Created small trainings in 40 hours.
Edited current training material in 160 hours.
 Credentialed in Clin Doc and Inpatient Physician
Trained 200 credentialed trainers on the Clin Doc Nurse Epic application
Supported 500 end users
Completed 2 Go Lives
WORK EXPERIENCE
LCMC Health System 6/12 present
Epic Certified Instructional Designer/Credentialed Trainer Principal Trainer for Epics
Computerized Physician Order Entry (CPOE) for the LCMC hospital system.
Lead Trainer and Instructional Designer for an enterprise level software system for
clinicians.
Created class material (tip sheets, Quick Start Guides, exercise books, and practicums),
course content, and course objectives.
Completed Role (Training/Gap) Analysis at 4 hospitals and developed course content
(current and ongoing through 2018).
Provided at-the-elbow support for all Epic end users.
Acted as learning management system Administrator for scheduling classes, enrolling
end users, and assigning eLearnings for Epic courses.
Trained over 2500 Epic end users including:
o Over 1200 new incoming Resident physicians from LSU and Tulane over 4
years.
Over 100 non-physician clinical end users (Therapists, Techs)
Trained over 300 Epic Classes for physicians and techs (over 600 classroom
hours).
Trained over 300 Epic classes for physicians and techs (over 600 completed classroom
hours).
Credentialed Trainer
Lead classroom Inpatient Epic Credentialed Trainer for Doctors, Techs, and Therapists.
Conducts post-training follow up and support.
Completed the Epic Go-Live and all version upgrades.
Acted as Administrator for scheduling classes, enrolling end users, and assigning
eLearnings for Epic courses.
Intellect Resources (Contractor) 10/11 6/12)
Epic Clin Doc Senior Credentialed Trainer
Trained 300 Inpatient nurses and Dietary- ICU, ER, Med Surg, PT/OT/ST assisting with
teaching, implementation and Go Live support on-site.
 Completed two Go-Live implementations and at-the-elbow support.
Trained and mentored other new credentialed trainers.
TEKsystems 3/07 - 9/11
Account Manager and Recruiter
Sold IT staffing services to large and small companies.
Recruited experienced Information Technology (IT) candidates for open positions.
Trained recruiters and sales representatives to properly screen, recruit, and promote
services.
Target 6/05 - 3/07
Assistant Store Manager - Guest Experience and Guest Experience Team Lead 11/05
Lead for the Customer Service aspects of the store including sales floor, cashiers, and
the service desk.
Managed the store and sales floor while promoting prompt and courteous service to
customers.
Trained Guest Service Team Leads, cashiers, and sales floor teams on matching the
Target brand.
Monitored and shared customer service scores and feedback with the store.
EDUCATION
University of New Orleans New Orleans, LA
B.S., Business Management, May 2003
University of Wisconsin-Stout Menomonie, WI
Graduate Certificate, Instructional Design, August 2016